Motorola SBV5121 User Manual
User Guide
SBV5121 VoIP Cable
Modem
Introduction Installation Troubleshooting Glossary License
Safety and Regulatory Information
WARNING: T O PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS
FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.
CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF
THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY
COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERF ACE CABLES AND INSTALL THEM PROPERLY.
CAUTION: DIFFERENT TYPES OF CORD SETS MA Y BE USED FOR CONNECTIONS T O THE MAIN SUPPLY
CIRCUIT. USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL APPLICABLE PRODUCT SAFETY
REQUIREMENTS OF THE COUNTRY OF USE.
CAUTION: TO REDUCE THE RISK OF FIRE, USE ONLY NO. 26 AWG OR LARGER UL LISTED OR CSA
CERTIFIED TELECOMMUNICATION LINE CORD OR NATIONAL EQUIVALENT.
CAUTION: INSTALLATION OF THIS PRODUCT MUST BE IN ACCORDANCE WITH NATIONAL WIRING
CODES AND CONFORM TO LOCAL REGULATIONS.
CAUTION: DO NOT OPEN THE UNIT . DO NOT PERFORM ANY SER VICING OTHER THAN THA T CONTAINED
IN THE INST ALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL.
CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR
COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
IMPORT ANT SAFETY INSTRUCTIONS: When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this equipment. Give
particular attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions as described in
the user documentation that comes with the product.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols
that are affixed to this equipment.
• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a
wet basement, or near a swimming pool.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC
outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are
dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords where they are attached to plugs and convenience
receptacles, and examine the point where they exit from the product.
• Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of
the power cord.
• Place unit to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully
inserted with no part of the blades exposed.
• Place this equipment on a stable surface.
• Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning. For added protection for this product during a lightning storm, or when it is left
SBV5121 VoIP Cable Modem User Guide ii
Introduction Installation Troubleshooting Glossary License
unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable
system. This will prevent damage to the product due to lightning and power surges.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is
connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.
• Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners
directly on the unit or use forced air to remove dust.
• Avoid damaging the cable modem with static by touching the coaxial cabl e when it is attached to the earth-
grounded coaxial cable TV wall outlet.
• Always first touch the coaxial cable connector on the cable modem when disconnecting or re-connecting USB
or Ethernet cable from the cable modem or the user’s PC.
• Operate this product only from the type of power source indicated on the product’s marking label. If you are
not sure of the type of power supplied to your home, consult your dealer or local power company.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They
may explode. Check with local codes for possible special disposal instructions.
• Disconnect TNV circuit connector before removing cover.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Upon completion of any service or repairs to this product, ask the service technician to perform safety checks
to determine that the product is in safe operating condition.
SAVE THESE INSTRUCTIONS
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with residential or
commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with you r residential or commercial wast e. Some count ries or re gions,
such as the European Union, have set up systems to collect and recycle electrical and electronic waste
items. Contact your local authorities for informat ion about pr actice s established for your region. If collection
systems are not available, call Motorola Customer Service for assistance.
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Important VoIP Service Information
Any services provided through this equipment:
• Are not intended to replace or be a substitute for primary line voice services or Plain Old
Telephon e Service (POTS).
• Are not meant to provide guaranteed 911 or E911 services or to permit access to 411
directory assistance services.
IMPORTANT: When using this VoIP device, you CANNOT make any calls, including an
emergency call, and E911 location services WILL NOT be available, under the following
circumstances:
• Your broadband ISP connection goes down, is lost or otherwise fails.
• You lose electrical power.
When using this VoIP device, you may be able to make an emergency call to an operator, but
E911 location services may not be available under the following circumstances:
• You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
• You are using a non-U.S. telephone number.
• There are delays in making your location information available in or through the local
automatic location information database.
Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony
services through this equipment. Motorola shall not be liable for, and expressly disclaims, any
direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or
harms arising from or related to the services provided through this equipment.
Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and
built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides
guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected in the
grounding system of the building, as close to the point of cable entry as practical.
FCC Compliance Class B Digital Device
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communicati o n s.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by tu rning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Canada - Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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Introduction Installation Troubleshooting Glossary License
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and
Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home Solutions,
101Tournamen t Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product
identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards. Records maintained
continue to reflect the equipment being produced can be expected to be within the variatio n accepted, due to
quantity production and testing on a statistical basis as required by 47CFR 2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause unde sired operation. The above named party is
responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to 15.109.
International Declaration of Conformity
We,
Motorola, Inc.
Connected Home Solutions Business
101 Tournament Drive
Horsham, PA, U.S.A
declare under our sole responsibility that the
SBV5121 Series
to which the declaration relates is in conformity with one or more of the following standards:
EN55022 EN55024 EN60950-1 EN61000-3-2 EN61000-3-3
CISPR 22 CISPR 24 IEC 60950-1
the following provisions of the Directive(s) of the Council of the European Union:
EMC Directive Low Voltage Directive 73/23/EEC
89/336/EEC
Directive 93/68/EEC
Models Standards
SBV5121, SBV5121 Diagnostic FCC Part 15, ICES-003, UL60950-1, CAN/CSA-C22.2
No. 60950-1
SBV5121i, SBV5121E,
SBV5121 Diagnostic,
SBV5121E Diagnostic
EN55022, EN55024, CISPR 22, CISPR 24,
EN60950-1, IEC60950-1, EN61000-3-2,
EN61000-3-3
Regulatory, Safety, Software License, and Warranty Information Card
This product is provided with a separate Regulatory , Saf e ty, Software License, and Warranty Information card. If
one is not provided with this product, please ask your service provider or point-of-purchase representative, as the
case may be.
• THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE
REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL
STANDARDS APPLY TO ALL MODELS.
• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT T O THIS PRODUCT,
EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY
INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN
REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
SBV5121 VoIP Cable Modem User Guide v
Introduction Installation Troubleshooting Glossary License
Copyright © 2006 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to ma ke chang es in conten t f rom time to ti me wit hout ob ligat ion on the part of Motorola to
provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including,
but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in
the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, and Windows NT are
registered trademarks and
Microsoft Corporation. DOCSIS is a registered trademark of CableLabs. Linux is a registered trademark of Linus Torvalds. Solaris, Java, and all
Java-based marks trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Acrobat Reader is a
registered trademark of Adobe Systems, Inc.
trademark of the Open Group in the United States and other countries. All other
owners. © Motorola, Inc. 2006.
Windows XP is a trademark of
Navigator is a registered trademark of Netscape Communications Corporation.
Microsoft Corporation. Microsoft Windows screen shots are used by permission of
product or service names are the property of their respective
UNIX is a registered
SBV5121 VoIP Cable Modem User Guide vi
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Contents
Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Important VoIP Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SBV5121 Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
SBV5121 VoIP Telephone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Telephone Features Supported by the SBV5121 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Computer System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ethernet Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Setting Up a USB Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Setting Up a USB Driver in Windows 98 Second Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setting Up a USB Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Setting Up a USB Driver in Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Setting Up a USB Driver in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Configuring TCP/IP in Windows 98 Second Edition, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Verifying the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Verifying the IP Address in Windows 98 Second Edition, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Verifying the IP Address in Windows 2000 or Wi ndows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Renewing Your IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ethernet and USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Front-Panel Lights and Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Removing the USB Driver from Windows 98 Second Edition or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Removing the USB Driver from Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Removing the USB Driver from Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Running the Motorola USB Driver Removal Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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Software License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
SBV5121 VoIP Cable Modem User Guide viii
Introduction
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Congratulations on your new Motorola® SBV5121 Voice over Intern et Protoco l (VoIP) cable modem! It provides
high-speed access to the Internet and other online services and connections for up to two telephone lines.
SBV5121 Cable Modem
Y our VoIP cable modem transmits and receives data much faster than traditional dial-up or DSL (digital subscriber
line) modems. It lets you enjoy surfing the Web without the long wait. Because many network and other factors
can affect performance, the actual speed will vary.
Unlike a dial-up modem, your SBV5121 VoIP cable modem is always online. Just open your browser and surf!
Y ou can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or
business to the Internet. You can connect:
• A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SBV5121
VoIP cable modem
• A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SBV5121 VoIP cable
modem
• Two computers, one to the USB port and one to the Ethernet port
• Up to 31 computers to a single SBV5121 VoIP cable modem using an Ethernet hub, as shown in “Cabling for
Multiple Users” on page 33
For easiest set-up, use the Installation Assistant on the SBV5121 VoIP Cable Modem CD-ROM.
SBV5121 VoIP Telephone Service
The SBV5121 also provides telephone service through your cable connection with the same features as your
traditional phone service. You can connect up to two standard telephone lines using your SBV5121 VoIP cable
modem, supporting:
• Local and long-distance calling
• Standard features like call hold and mute, caller ID, speed dial, call forwarding, call waiting, call return,
three-way calling, and voice mail
• Telephon e modem and fax support
• Software upgrades over the network to provide new or improved services
Caution
Use only a standard telephone. Digital phones used in many businesses that connect to a PBX (private
branch exchange) do not operate with the SBV5121.
An external backup power supply may be connected to your SBV5121 that provides standby power for your VoIP
telephone service if AC power is lost. Please contact your service provider for additional information about the
Motorola PB1000 Battery Backup Power Supply.
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Telephone Features Supported by the SBV5121
The SBV5121 supports the telephone features listed below. Some features listed may not be available on your
telephone. These features are enabled and disabled on your VoIP telephone modem by your service provider.
• Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to
the telephone equipment is made with a standard RJ-11 jack and plug.
• Re-dial number
• Speed dial
• Call forwarding
• Call hold and mute
• Call return
• Call waiting
• Caller ID
• Caller ID block
• Three-way calling
• Voice mail
• Telephony Devices for the Disabled (TDD)
• On hook, off hook detection
• Operator barge-in
• Standard call progress signals
• Dial-tone stutter
• Dial-tone busy
• Fast-busy stutter dial-tone
• No support for pulse-dial equipment
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Top and Front Panel
For added security you can press the Standby button (1) to suspend your Internet connection. No data is
transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you
press the Standby button again, except for Tel 1 and Tel 2. Standby does not affect your telephone service. Voice
service still operates when Standby is on.
1
2
The model number on your VoIP
cable modem may be different
than in the illustrations and
screen images in this guide.
S
SURFboard
CableModem
W
E
R
O
P
S
D
S
U
I
L
N
N
E
O
N
K
I
L
L
E
1
T
L
E
2
T
D
N
B
A
Y
T
SBV5121
3
4
5
6
7
8
9
The lights provide information about power, communications, and errors:
Key Light Flashing On
2Power Startup diagnostics in progress The VoIP cable modem is powered on.
3 DS (downstream) Scanning for a receive (downstream)
channel connection
4 US (upstream) Scanning for a send (upstream)
channel connection
5Online Scanning for a network connection The startup process is complete.
6Link Transmitting or receiving data A device, such as a computer or hub, is connected to
7Tel 1 Connected and activated,
telephone is off-hook (in use).
8Tel 2 Connected and activated,
telephone is off-hook (in use).
9 Standby This light does not flash Internet service is blocked because the Standby button
During normal operation, the Power, Receive, Send, and Online lights are on and the Link light flashes when the
VoIP cable modem is transferring data.
The downstream channel is connected.
The upstream channel is connected.
the USB or Ethernet connectors on the back panel.
Connected and activated, the telephone is on-hook
(not in use).
Connected and activated, the telephone is on-hook
(not in use).
was pressed. If this light is on, all other lights are off,
except for Tel 1 and Tel 2.
SBV5121 VoIP Cable Modem User Guide 3
Rear Panel
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TEL1
TEL2
ETHERNET
USB
12&
3
4
CABLE
5
6
+12VDC
The rear panel provides cabling connectors and the power receptacle:
7
Key Item Description
1 & 2 Tel 1 and Tel 2 Provide connections for two telephone lines.
3 ETHERNET Provides a connection to Ethernet equipped computers using a cable t erminated with an RJ-45
connector.
4USB Provides a connection to USB equipped computers.
5 Reset If you experience a problem, you can push this recessed button to reset the VoIP cable modem
(see “Troubleshooting” on page35). Resetting may take some time (5 to 30 minutes) because
the VoIP cable modem must find and lock on the appropriate communications channels.
6 CABLE Provides a connection to the coaxial cable (coax) outlet.
7+12VDC Provides power to the VoIP cable modem.
Before You Begin
Before you begin the installation, check that you received the following items with your VoIP cable modem:
Item Description
Power
adapter or
cable
10/100Base-T
Ethernet cable
USB cable Connects to the USB port
Phone wire Connects the telephone to the cable system to provide telephone service
SBV5121 VoIP Cable
Modem CD-ROM
SBV5121 VoIP Cable Modem User Guide 4
Connects to:
• the AC power outlet
• to a UPS
Connects to the Ethernet port
Contains the User Guide and USB drivers
Introduction Installation Troubleshooting Glossary License
You will need 75-ohm coaxial cable with F-type connectors to connect your VoIP cable modem to the nearest
cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and a total of three
coaxial cables to connect both the TV and the VoIP cable modem. The coaxial cable and RF splitter are available
at consumer electronic stores. To connect your VoIP cable modem to an Ethernet hub, see the network
description in “Cabling for Multiple Users” on page 33. Check the documentation provided with your hub.
Caution
This product is for indoor use only. Do not route the USB, Ethernet, or telephone cables outside of the
building. Exposure of the cables to lightning could create a safety hazard and damage the product.
Precautions
Postpone VoIP cable modem installation until there is no risk of thunderstorm or lightning activity in the area.
To avoid damaging the VoIP cable modem with static electricity:
• Always first connect the coaxial cable to the grounded cable TV wall outlet.
• Before you connect or disconnect the USB or Ethernet cable from your VoIP cable modem or PC, always
touch the coaxial cable connector on the VoIP cable modem to release any static charges.
To avoid damaging your VoIP cable modem or PC with static electricity:
ETHERNET
Before you connect or
disconnect the USB or
Ethernet cable, touch the
USBTEL 2TEL 1
CABLE
Always make the wall
connection first.
coaxial cable connector on
the VoIP cable modem.
+12VDC
To prevent overheating the VoIP cable modem, do not block the ventilation holes.
Do not open the VoIP cable modem. Refer all service to your cable provider.
Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the unit or use forced air to remove dust.
Caution
Contact your cable provider before connecting your VoIP cable modem to your existing telephone wiring.
Do not connect the telephone wire to a traditional telephone (PSTN) service.
SBV5121 VoIP Cable Modem User Guide 5
Introduction Installation Troubleshooting Glossary License
Signing Up for Service
You must sign up with a cable provider to access the Internet and other online services.
To activate your servic e, call your local cable provider.
To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC
MAC ID on the bottom of the cable modem. You can record it here:
00 : ______ : ______ : ______ : ______ : ______
To receive telephone service, you need to provide the MAC address printed on the bar code label marked MTA
MAC ID on the bottom of the cable modem. You can record it here:
00 : ______ : ______ : ______ : ______ : ______
P/N: AAAAAA-BBB-00 ASSEMBLED IN: _________
CUSTOMER S/N: BCDFGHJKLMNP
S/N: PPPPMMYJJJSSSSSCAABBCCCC
HFC MAC ID: ABCDEF012345
USB CPE MAC ID: ABCDEF012345
MTA MAC ID: ABCDEF012345
You should ask your cable provider the following questions:
• Do you have any special system requirements?
• When can I begin to use my VoIP cable modem?
• Are there any files I need to download after I am connected?
• Do I need a user name or password to access the Internet or use e-mail?
MODEM NUMBER: 2345
SBV5121 VoIP Cable Modem User Guide 6
Introduction Installation Troubleshooting Glossary License
Computer System Requirements
You can use any Web browser, such as Microsoft® Internet Explorer or Netscape Navigator®, with your SBV5121
VoIP cable modem.
For Microsoft Windows computers, the Installation Assistant application automatically checks your system
configuration.
CD-ROM.
You can start the Installation
Assistant from the Main Menu on the SBV5121 VoIP Cable Modem
Your SBV5121 VoIP cable modem is compatible with Microsoft Windows®, Macintosh®, and UNIX® computers.
Windows
You must have the latest version of your operating system installed with all current service packs and patches.
®
95 is not supported by the SBV5121.
Ethernet Card
You can use the Ethernet connection with any version of Windows except Windows® 95 on a computer equipped
with a 10Base-T or 10/100Base-T Ethernet card. The Ethernet connection also supports Macintosh, UNIX, or
®
Linux
computers equipped with a 10Base-T or 10/100Base-T Ethernet card.
The original version of Windows® 98, Windows® NT, UNIX, Linux, or Macintosh computers must use the Ethernet
connection.
If you use an Ethernet card, it must be installed in your computer before you install the VoIP cable modem. If it is
not installed, follow the installation instructions provided with your Ethernet card.
USB Connection
You can use the USB connection with any PC running Windows® 98 Second Edition, Windows® 2000, Windows
®
Me
, or Windows XP™ that has a USB interface. The USB connection requires special USB driver software that is
supplied on the SBV5121 VoIP Cable Modem CD-ROM.
You can upgrade your USB drivers from our Downloads page http://broadband.motorola.com/noflash/
usb_drivers.asp.
SBV5121 VoIP Cable Modem User Guide 7
Introduction Installation Troubleshooting Glossary License
Installation and Configuration
To install and configure your VoIP cable modem for a single PC running Microsoft Windows, we recommend using
the
Installation
Modem
Otherwise, to install and configure your VoIP cable modem:
1 Connect the cables as described for your situation:
• “Cabling and Startup for a Single User” on page 8
• “Cabling for Multiple Users” on page 33
2 If you are using the USB port only, go to “Setting Up a USB Driver” on page 10. Ethernet users can skip this
step.
3 Configure TCP/IP and verify the IP address for your computer as described for your situation:
• For Windows computers, see “Configuring TCP/IP” on page 20
• Refer to your Macintosh or UNIX user manual for information regarding TCP/IP and IP address
Assistant.
CD-ROM. In most cases, the Installation
configuration.
You can start the Installation
Assistant from the Main Menu on the SBV5121 VoIP Cable
Assistant automatically configures your VoIP cable modem.
Cabling and Startup for a Single User
Allow some time (5 to 30 minutes) to power up the first time because the SBV5121 VoIP cable modem must find
and lock on the appropriate channels for communications.
Always connect coaxial
cable to the wall outlet first.
1 Be sure your computer is on and the VoIP cable modem is unplugged.
2 Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of the coaxial cable
to the CABLE connector on the VoIP cable modem. Hand-tighten the connectors to avoid damaging them.
3 Insert the SBV5121 VoIP Cable Modem CD-ROM into your CD-ROM drive.
4 If you are using an AC power adapter, plug the adapter into the +12VDC connector on the VoIP cable modem
and an unswitched AC electrical outlet.
or
If you are using an Uninterruptible Power Supply (UPS), plug the power cord into the +12VDC connector on
the VoIP cable modem and into the UPS. Plug the UPS into an unswitched AC electrical outlet.
This turns on the SBV5121 VoIP cable modem. You do not need to unplug it when not in use.
ETHERNET
USBTEL 2TEL 1
CABLE
+12VDC
To cable outle t (step 2)
To electrical outlet or UPS (step 4)
SBV5121 VoIP Cable Modem User Guide 8
Introduction Installation Troubleshooting Glossary License
Check that the lights on the front of the VoIP cable modem cycle through this sequence:
5
• Power flashes during the self-test and changes to solid green when the self-test is successfully complete.
• Receive flashes while scanning for the receive (downstream) channel and changes to solid green when it
is connected.
• Send flashes while scanning for the send (upstream) channel and changes to solid green when it is
connected.
• Online flashes while the VoIP cable modem downloads configuration data and changes to solid green
when the download is complete.
6 Connect your computer to the VoIP cable modem using USB or Ethernet:
Either/or
ETHERNET
USBTEL 2TEL 1
CABLE
+12VDC
Computer VoIP cable modem
USB: Be sure the SBV5121 VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive. Perform the
appropriate procedure for Setting Up a USB Driver for your Windows version. Connect the USB cable to the
USB port on the VoIP cable modem. Connect the other end to the USB port on your PC.
Ethernet:
Connect the provided straight-through Ethernet cable to the Ethernet connector on the VoIP cable
modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB.
7 Perform the procedures for “Configuring TCP/IP” on page 20.
SBV5121 VoIP Cable Modem User Guide 9
Introduction Installation Troubleshooting Glossary License
To connect the telephone line, plug a phone wire into the Tel 1 connector. You can also connect a second
8
telephone line to the Tel 2 connector.
TEL2
TEL1
ETHERNET
USB
CABLE
+12VDC
Either/or
Caution!
To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication
Line Cord to connect a telephone line to your SBV5121 VoIP cable modem.
Do not connect both the Ethernet and USB cables to the same computer. Connect to either Ethernet
or USB.
Contact your cable provider before connecting your VoIP cable modem to your existing telephone wiring.
Do not connect the telephone wire to a traditional telephone (PSTN) service.
Be sure the phone connectors are neither connected together nor connected to wall jacks on the
same network.
Setting Up a USB Driver
The following subsections describe setting up a USB driver. Before connecting a PC to the USB port, perform the
appropriate procedure for your Windows version:
• “Setting Up a USB Driver in Windows 98 Second Edition” on page 11
• “Setting Up a USB Driver in Windows 2000” on page 15
• “Setting Up a USB Driver in Windows Me” on page 18
• “Setting Up a USB Driver in Windows XP” on page 19
When you finish setting up the USB driver, you can continue with “Configuring TCP/IP” on page 20.
The SBV5121 VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems,
you can connect through Ethernet only.
Caution!
Be sure the SBV5121 VoIP Cable Modem CD-ROM is inserted in the CD-ROM drive before you plug
in the USB cable.
SBV5121 VoIP Cable Modem User Guide 10
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