Motorola Q Q 9c User Manual

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Getting Started Guide

MOTO Q 9c by Motorola®

www.sprint.com

Printed in the U.S.A.

Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.hellomoto.com

1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada)

Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

© Motorola, Inc., 2007. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other product or service names are the property of their respective owners.

Software Copyright Notice

The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce t he copyrighted software . Accordingly, any copyrig hted software contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Manual number: 6809517A84

Software Version NL-BP_C_03.2E.00R, MP_BSP_C_04.09.90I_N_P3.0

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Getting Started With Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Sprint Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Section 2: Using Your Device . . . . . . . . . . . . . . . . . . . . . . . 9

2A. About Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Features of Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2B. Getting to Know Your Device . . . . . . . . . . . . . . . . . . . . 14

Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Turning Your Device On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Battery and Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Inserting and Removing a miniSD Card . . . . . . . . . . . . . . . . . . . . . 29

2C. Getting Around Your Device . . . . . . . . . . . . . . . . . . . . . 32

Understanding the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Navigating Menus and Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Locking and Unlocking the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . 42

Locking and Unlocking the Device . . . . . . . . . . . . . . . . . . . . . . . . . . 43

2D. Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Calling Emergency Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Turning Off Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

2E. Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Entering Letters, Numbers, and Symbols . . . . . . . . . . . . . . . . . . . . 55

Using the Input Method Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

2F. Synchronizing and Using Email . . . . . . . . . . . . . . . . . . . 58

Synchronizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

2G. Customizing Your Device . . . . . . . . . . . . . . . . . . . . . . . . 75

Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . . 76

Using Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Personalize My Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting Flight Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Setting Audio Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

2H. Using the Built-in Camera . . . . . . . . . . . . . . . . . . . . . . . 87

Taking Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Shooting Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting Picture Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

2I. Using Media and Web Features . . . . . . . . . . . . . . . . . . 95

Using the Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using the Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Downloading and Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using the File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

2J. Using Contacts and Calendar . . . . . . . . . . . . . . . . . . . . 102

Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

2K. Using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Turning Bluetooth Power On or Off . . . . . . . . . . . . . . . . . . . . . . . . 109

Pairing With a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Sending Objects to Another Device . . . . . . . . . . . . . . . . . . . . . . . . 110

2L. Using Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . .111

About Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Section 3: Sprint Service Features . . . . . . . . . . . . . . . . .115

3A. Sprint Service Features: The Basics . . . . . . . . . . . . . . . 116

Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using SMS Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Making a Three-Way Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Your Device as a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

3B. Sprint Voice Command . . . . . . . . . . . . . . . . . . . . . . . . .132

Getting Started With Sprint Voice Command . . . . . . . . . . . . . . 133

Creating Your Own Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Making a Call With Sprint Voice Command . . . . . . . . . . . . . . . . 135

Getting Information With Sprint Voice Command . . . . . . . . . . 136

Section 4: Safety, Warranty, and

Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

4A. Important Safety Information . . . . . . . . . . . . . . . . . . . 138

General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Safety and General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

FCC Notice To Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Specific Absorption Rate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Information From the World Health Organization . . . . . . . . . . 151

Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Phone Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Export Law Assurances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Wireless: The New Recyclable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

California Perchlorate Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Privacy and Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Smart Practices While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

4B. Motorola’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Motorola Limited Warranty for

the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

4C. Microsoft End User License Agreement . . . . . . . . . . .167

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Welcome to Sprint

Sprint and Nextel have come together offering you more choice and flexibility to do whatever you want, just about whenever you want.

This powerful combination brings you access to more products, more services, and more of what you need, to do more of what you want. Welcome to a future full of possibility. Welcome to the new Sprint.

Welcome and thank you for choosing Sprint.

Introduction

This Getting Started Guide introduces you to Sprint Service and all the features of your new device. It’s divided into four sections:

⽧ Section 1: Getting Started

⽧ Section 2: Using Your Device

⽧ Section 3: Sprint Service Features

⽧ Section 4: Safety, Warranty, and Legal Information

Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your new device and service. The Table of Contents and Index will also help you quickly locate specific information.

You'll get the most out of your device if you read each sec tion. However, if you'd like to get right to a specific feature, simply locate that section in the Table of Contents and go directly to that page. Follow the instructions in that section, and you'll be ready to use your device in no time.

User Guide Note:

WAR NI NG!

Because of updates in device software, this printed guide may not be the most current version for your device. Visit www.sprint.com and click Support to access the most recent version of the guide.

Please refer to the Important Safety Information section on page 138 to find information that will help you safely use your device. Failure to read and follow the Important Safety Information in this device guide may result in serious bodily injury, death, or property damage.

Section 1

Getting Started

Section 1A

Setting Up Service

In This Section

⽧ Getting Started With Sprint Service

⽧ Setting Up Your Voicemail

⽧ Sprint Account Passwords

⽧ Getting Help

Setting up service on your new device is quick and easy. This section walks you through the necessary steps to unlock your device, set up your voicemail, establish passwords, and contact Sprint for assistance with your wireless service.

2 Section 1A: Setting Up Service

Getting Started With Sprint Service

Setting Up Your Device

1. Install the battery (if necessary).

䡲 Press the release button and remove the battery

cover from the back of the device.

䡲 Insert the battery into the opening, making sure the

connectors align. Gently press down to secure the battery.

䡲 Replace the battery cover and press down until you

hear a click.

2. Press and hold the Power/E nd key (O) to turn the device

on.

䡲 If your device is activated, it will turn on, search for

Sprint service, and go to the Home screen.

䡲 If your device is not yet activated, you will see the

activation display. Follow the onscreen instructions to activate your device.

For assistance with phone activation, call Sprint Customer

Note:

Service at 1-800-SPRINT1 (1-800-777-4681) from any other phone.

3. Make your first call.

䡲 Use your keypad to enter a phone number. 䡲 Press the Call/Answer Key (N).

Setting Up Service

Your device's battery should have enough charge to turn on,

Note:

find a signal, set up your voicemail, and make a call. You should fully charge your battery as soon as possible. See “Charging the Battery” on page 27 for details.

Section 1A: Setting Up Service 3

Setting Up Your Voicemail

Unanswered phone calls are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you may want to set up your voicemail and personal greeting as soon as your device is activated.

To set up your voicemail:

1. From the Home screen, press and hold 1.

2. Follow the system prompts to:

䡲 Create your passcode. 䡲 Record your name announcement. 䡲 Record your greeting. 䡲 Choose whether or not to activate One-Touch

Message Access (a feature that lets you access messages simply by pressing and holding bypassing the need for you to enter your passcode).

Voicemail Passcode

Note:

If you are concerned about unauthorized access to your voicemail account, Sprint recommends that you enable your voicemail passcode.

For more information about using your voicemail, see “Setting Up Your Voicemail” on page 117.

4 Section 1A: Setting Up Service

Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account User Name and Password

If you are the account owner, you will create an account user name and password when you sign on to (Click Need to register for access? to get started.) If you are not the account owner (if someone else receives the invoice for your Sprint service), you can get a sub-account password at

www.sprint.com.

Voicemail Password

You create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your Voicemail” on page 4 for more information on your voicemail password.

Sprint Power Vision Password

You may elect to set up a Sprint Power Vision password. This optional password can be used to authorize the purchase of Premium Services content

For additional information, or to change your passwords, sign on to

www.sprint.com or call Sprint Customer Service at

1-800-SPRINT1 (1-800-777-4681).

www.sprint.com.

Setting Up Service

Section 1A: Setting Up Service 5

Getting Help

Visit www.sprint.com

You can go online to:

䢇 Access your account information. 䢇 Check your minutes used (depending on your

Sprint service plan).

䢇 View and pay your bill. 䢇 Make your life easier by enrolling in Sprint online billing

and automatic payment.

䢇 Purchase accessories. 䢇 Shop for the latest phones or devices. 䢇 View other Sprint service plans and options. 䢇 Learn more about Sprint Power Vision and other great

products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

䢇 Dial 䢇 Sign on to your account at www.sprint.com. 䢇 Call us toll-free at 1-800-SPRINT1 (1-800-777-4681).

Receiving Account Balance Information

For your convenience, your device gives you access to account balance information on your Sprint account. You can also use your device to pay your bill and check your current minutes.

To access your account balance or pay your bill:

䊳 Press

and then press N on your device.

and then press N.

6 Section 1A: Setting Up Service

To ch ec k yo ur mi nu te s:

䊳 Press

and then press the Call/Answer key (N).

Sprint 411

You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.

There is a per-call charge to use Sprint 411 and you are billed for airtime.

To call Sprint 411:

䊳 Press

411

and then press the Call/Answer key (N).

Sprint Operator Services

Sprint Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or to a third party.

To access Operator Services:

䊳 Press

For more information or to see the latest in products and services, visit us online at

and then press the Call/Answer key (N).

www.sprint.com.

Setting Up Service

Section 1A: Setting Up Service 7

8 Section 1A: Setting Up Service

Section 2

Using Your Device

Section 2A

About Your Device

In This Section

⽧ Features of Your Device

⽧ Getting More Information

Your device is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section lists some of

the great features of your device and tells you where to get more information on using it.

10 Section 2A: About Your Device

Features of Your Device

Congratulations on the purchase of your MOTO Q 9c by Motorola. Your new device is lightweight, easy-to-use, and reliable, and it offers many significant features and service options. The following list previews some of those features and provides page numbers where you can find out more:

䢇 Dual band (800/1900 digital MHz) allows you to make

and receive calls while on the Sprint National Network and to roam on other networks where Sprint has implemented roaming agreements.

䢇 Full QWERTY keyboard lets you enter text easily (see

page 54.)

䢇 Email functionality supports multiple email inboxes:

POP3/IMAP4, Microsoft® Exchange, and Good Mobile Messaging™ (page 65).

䢇 The synchronization features give you many ways to

synchronize your device with your computer: You can sync wirelessly, using Microsoft® ActiveSync® 4.5 or later (on Windows XP or prior versions of Windows) or Microsoft® Windows Mobile Device Center (on Vista) with Microsoft® Exchange Server 2003 or later, or using a Bluetooth® connection; you can sync directly using the Motorola mini USB data cable (page 58).

䢇 SMS Text Messaging provides quick and convenient

messaging capabilities (page 123).

䢇 The address book lets you store as many contacts as

available memory will hold. Both the address book and calendar can be synchronized with the Microsoft Outlook® contacts and calendar feature on your computer (page 102).

䢇 Speed dial lets you dial phone numbers with fewer key

presses (page 51).

About Your Device

Section 2A: About Your Device 11

䢇 The miniSD card slot lets you expand your device’s

memory to hold whatever you need (page 29).

䢇 Bluetooth® capabilities let you pair your device to other

Bluetooth devices, including mono and stereo headsets and handsfree devices. You may also pair with a personal computer or handheld device for dial-up networking, using your device as a wireless modem (page 108).

䢇 The built-in camera allows you to take full-color digital

pictures and videos (page 87).

䢇 The media player allows you to enjoy video clips and

listen to audio files with your device (page 96).

䢇 Internet Explorer Mobile lets you browse the Internet

(page 99).

䢇 Your device’s internet connection sharing capabilities let

you use your device as a modem for your laptop computer (page 130).

䢇 Sprint Voice Command lets you dial phone numbers by

saying a name or the digits of a phone number (page 135).

䢇 Voice recognition software lets you place calls and

perform quick tasks just by using your voice (page 111).

12 Section 2A: About Your Device

Getting More Information

In addition to this Getting Started Guide, there are many resources you can go to for more information:

䢇 If you need help while using your device, go to the Home

screen and press Start (left softkey). Then select Help.

䢇 For detailed information on setting up email on your

device, see the Setting Up Email guide that came with your device.

䢇 For more information on using ActiveSync, choose Help

from the ActiveSync menu bar when ActiveSync is open on your computer.

䢇 For information on obtaining and installing certificates on

to your device, see the Motorola Q 9c Support Web site at

http://www.motorola.com/support/Q9c.

䢇 For more support information, see the Motorola Q 9c

Support Web site at

http://www.motorola.com/support/Q9c.

You can also contact the Motorola Customer Support Center at 1-800-657-7576 (United States and Canada) or 1-888-390-6456 (TTY/TDD United States for hearing impaired).

䢇 Motorola Software Update is an easy and convenient way

to update your device to the latest available software. Access the tool and check for updates at

http://www.hellomoto.com/update.

䢇 For questions about your account or features available on

the network, contact Sprint or visit

www.sprint.com for the

latest information and help.

About Your Device

Section 2A: About Your Device 13

Section 2B

Getting to Know Your Device

In This Section

⽧ You r D ev ic e

⽧ Accessories

⽧ Turni ng Your Devic e On a nd Off

⽧ Using the Battery and Charger

⽧ Inserting and Removing a miniSD Card

Your device packs a wealth of features into a sleek design. This section describes all the basic physical features of your device and how to use them.

14 Section 2B: Getting to Know Your Device

Your Device

CAPS

5. Call/Answer

3. Center

2. Navigation

6. Home Key

7. Alt/Function

8. Microphone

9. Message/Display

15. Power/End

17. Right

4. Left Softkey

16. Undo/Back

14. Enter Key

13. Caps Key

12. Speakerphone/

Off Key

11. Camera Key

Voice Recognition

10. Space Key

Key

1. Earpiece

Select Key

Softkey

Key

18. Light Sensor

Front View of Your Device

Section 2B: Getting to Know Your Device 15

Your D e v ice

Side Views of Your Device

22. Thumb Wheel

21. Undo/Back

19. Memory Card Slot

20. Mini-USB Port Button

16 Section 2B: Getting to Know Your Device

Back View of Your Device

28. Headset Jack

25. Camera

27. Battery Door

26. Speakers

Flash

Release Button

23. Camera Lens

24. Light Sensor

Your D e v ice

Section 2B: Getting to Know Your Device 17

Key Functions

1. Earpiece lets you hear the caller and automated

prompts.

2. Navigation Key (S) scrolls through the device’s menu

options and highlights items on the display. Use it to move up, down, left, and right.

3. Center Select Key (s) selects the highlighted item when

navigating through a menu or around the display.

4. Left Softkey lets you select actions and menu items

appearing on the bottom left of the display screen.

5. Call/Answer Key (N) allows you to place or receive calls,

answer Call Waiting, and use Three-Way Calling.

6. Home Key (X) returns you to the Home screen and

gives you a shortcut to some frequently used functions. Press the Home key (X) to return to the Home screen. Press and hold the Home key (X) to display a Quick List of frequently used functions.

7. Alt/Function Key (\) allows you to type the alternate

character on any key.

8. Microphone allows the other caller to hear you clearly

when you are speaking to them.

9. Message/Display Off Key ( ) — Press this key to go to

your message Inbox. Press and hold this key to turn of your display.

10. Space Key enters a space when you are entering text.

11. Camera Key (e) allows you to activate the built-in

camera and take pictures and videos.

12. Speakerphone/Voice Recognition Key (A) — Press this

key to turn the speakerphone on during a call. Press and hold this key to activate voice recognition.

18 Section 2B: Getting to Know Your Device

13. Caps Key (Â) allows you to change between uppercase,

lowercase, and caps lock within a text input mode.

14. Enter Key (Á) starts a new line of text. When you are not

in text entry mode, it selects the highlighted item when navigating through a menu or around the display.

15. Power/End Key (O) powers your device on and off and

ends a call. Press and hold O for two seconds to turn your device on or off. Press O end most programs and return to the Home screen.

to end a call. Press O to

16. Undo/Back Key (À) deletes characters from the display in

text entry mode. When you are not in text entry mode, it takes you to the previous screen or menu. This has the same function as the Undo/Back button on the side of your device.

17. Right Softkey lets you select actions and menu items

appearing on the bottom right of the display screen.

18. Light Sensor detects ambient light. This enables your

device to measure the available light and adjust the screen brightness.

19. Memory Card Slot is where you insert a miniSD

(Secure Digital) memory card to expand the device’s available memory space.

20. Mini-USB Port allows you to plug in the battery charger

or a mini-USB cable. It is not a headset jack.

21. Undo/Back Button takes you to the previous screen or

menu. This has the same function as the Undo/Back key on the keypad.

22. Thumb Wheel scrolls through and selects menu options

and highlights items on the display. Turn the thumb wheel to scroll. Press it to select the highlighted item. It also controls Master volume. Press and hold and then turn the thumb wheel to adjust the earpiece, speaker, or headset volume.

Your D e v ice

Section 2B: Getting to Know Your Device 19

23. Camera Lens lets you capture clear pictures and videos.

24. Light Sensor adjusts the brightness of the display under

different lighting conditions for better screen visibility.

25. Camera Flash helps illuminate the pictures you take.

26. Speakers play ringers and alarms and provide stereo-

quality sound for speakerphone and audio playback.

27. Battery Door Release Button lets you open the battery

door.

28. Headset Jack lets you connect an optional stereo headset

to your device.

Accessories

Your device comes with a Lithium Ion (Li-Ion) battery, a charger, and a mini-USB data cable.

Various accessories are available for use with your MOTO Q 9c, including miniSD (Secure Digital) memory cards, stereo headsets, cases, vehicle power chargers, hands-free accessories, and more.

To order additional accessories, go to 1-888-242-4187, or stop by any Sprint Store. For information on Sprint Store locations, go to

It is best to carry your device in approved holsters or cases to

Note:

avoid damage when placing it in your pockets, purses, or bags.

www.sprint.com, call

www.sprintstorelocator.com.

20 Section 2B: Getting to Know Your Device

Turning Your Device On and Off

Turning Your Device On

To tu rn you r d evi ce on :

䊳 Press and hold the Power/En d key (O) for

approximately two seconds or until the display turns on.

As your device connects to the network, you see a connecting message. You may be required to enter identifying information to use your device or to access specific features.

Turning Your Device Off

To turn your device off:

䊳 Press and hold the Power/End key (O) for three seconds

until you see the powering down animation on the display screen.

Your screen remains blank while your device is off (unless the battery is charging).

Your D e v ice

Section 2B: Getting to Know Your Device 21

Using the Battery and Charger

WAR NIN G!

Use only Sprint-approved or Motorola-approved batteries and chargers with your device. The failure to use a Sprint-approved or Motorola-approved battery and charger may increase the risk that your device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.

Sprint-approved or Motorola-approved batteries and accessories can be found at Sprint Stores or through Motorola; or call 1-888-242-4187 to order. They’re also available at

www.sprint.com — click Accessories.

Battery Capacity

Your device is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery before it is fully drained.

Long backlight settings, searching for service, vibrate mode,

Note:

browser use, and other variables may affect battery life.

Be sure to watch the battery level indicator and charge the battery before it runs out of power.

22 Section 2B: Getting to Know Your Device

Battery Use and Battery Safety

䢇 Motorola recommends you always use Motorola-branded

batteries and chargers. The warranty does not cover damage caused by non-Motorola batteries and/or chargers.

Caution:

Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard. Improper battery use, or use of a damaged battery, may result in a fire, explosion, or other hazard.

䢇 Battery usage by children should be supervised. 䢇 Important: Motorola mobile devices are designed to work

best with qualified batteries. If you see a message on your display such as Invalid Battery or Unable to Charge, take the following steps:

䡲 Remove the battery and inspect it to confirm that it

bears a Motorola “Original Equipment” hologram;

䡲 If there is no hologram, the battery is not a qualified

battery;

䡲 If there is a hologram, replace the battery and retry

charging it;

䡲 If the message remains, contact a Motorola

Authorized Service Center.

䢇 New batteries or batteries stored for a long time may take

more time to charge.

䢇 Charging precautions: When charging your battery, keep it

near room temperature. Never expose batteries to temperatures below 0°C (32°F) or above 45°C (113°F) when charging. Always take your mobile device with you when you leave your vehicle.

䢇 When storing your battery, keep it in a cool, dry place.

Your D e v ice

Section 2B: Getting to Know Your Device 23

䢇 It is normal over time for battery life to decrease, and for

the battery to exhibit shorter runtime between charges or require more frequent or longer charging times.

䢇 Avoid damage to battery and mobile device. Do not

disassemble, open, crush, bend, deform, puncture, shred, or submerge the battery or mobile device. Avoid dropping the battery or mobile device, especially on a hard surface. If your battery or mobile device has been subjected to such damage, take it to a Motorola Authorized Service Center before using. Do not attempt to dry it with an appliance or heat source, such as a hair dryer or microwave oven.

䢇 Use care when handling a charged battery — particularly

when placing it inside a pocket, purse, or other container with metal objects. Contact with metal objects (e.g., jewelry, keys, beaded chains) could complete an electrical circuit (short circuit), causing the battery to become very hot, which could cause damage or injury.

Promptly dispose of used batteries in accordance with local regulations. Contact your local recycling center for proper battery disposal.

WAR NIN G!

Never dispose of batteries in a fire because they may explode.

24 Section 2B: Getting to Know Your Device

Installing the Battery

To install the Li-Ion battery:

1. Make sure the device is powered off.

2. Press and hold the battery door release button until the

battery door pops up slightly.

3. While still pressing the battery door release button,

slide the battery door toward the bottom of your device and lift it off.

Your D e v ice

Section 2B: Getting to Know Your Device 25

4. Insert the top of the battery into the battery area. Be

sure the gold-colored areas on the battery are touching the battery contacts on the device.

5. Press the battery down to secure it.

6. Replace the battery door, slide it toward the top of your

device, and press it gently until you hear a click.

26 Section 2B: Getting to Know Your Device

Removing the Battery

To remove your battery:

1. Make sure the device is powered off.

2. Remove the battery door.

3. Lift out the battery.

WAR NIN G!

Do not handle a damaged or leaking Li-Ion battery as you can be burned.

Charging the Battery

Your device’s Li-Ion battery is rechargeable and should be charged as soon as possible so you can begin using your device.

Keeping track of your battery’s charge is important. If your battery level becomes too low, your device automatically turns off, and you will lose all the information you were just working on. For a quick check of your device’s battery level, glance at the battery charge indicator (J) located in the upper-right corner of the display screen. If the battery charge is getting too low, the device sounds a warning tone and a warning screen appears.

Always use a Sprint-approved or Motorola-approved desktop charger, travel charger, or vehicle power adapter to charge your battery.

Your D e v ice

Section 2B: Getting to Know Your Device 27

Using the Charger

CAPS

To use the charger provided with your device:

1. Plug the charger into an electrical outlet.

2. Plug the other end of the charger into the mini USB

port.

Your display screen lets you know the battery is charging. With the approved Li-Ion battery, you can recharge the battery before it completely runs down.

You can also charge your battery using a Motorola-approved

Tip:

USB cable and a computer that supports charging through its USB port.

28 Section 2B: Getting to Know Your Device

If your battery has been completely drained, it cannot be

Note:

charged via the USB cable plugged into the computer (this connection will only maintain current battery life). Use a wall charger or car charger to recharge the battery. Some computer USB ports provide a higher current than others, and will provide more rapid charging.

The mini-USB port does not support headphones. You must use 2.5 mm headphones or a Bluetooth mono or stereo headset.

Inserting and Removing a miniSD Card

Your device supports the use of an optional miniSD (Secure Digital) memory card (available separately) to expand the device's available memory space. You can use cards with up to 32GB in memory, depending on market availability.

Using memory cards allows you to easily store images, videos, music, and voice data in your device.

Don’t bend or scratch your memory card. Keep it away from

Note:

static electricity, water, and dirt.

The miniSD card and its adapter can be easily damaged by improper operation. Please be careful when inserting, removing, or handling them.

At the time of this printing, 8GB is the largest commercially available miniSD card.

Section 2B: Getting to Know Your Device 29

Your D e v ice

To insert a miniSD card into your device:

1. Open the memory slot cover. Place your fingernail on

the ridge to pull the cover out slightly and then rotate it up.

2. Insert the miniSD, with the contacts facing down, into

the exposed memory slot.

The writing on the miniSD card should face up.

Tip:

3. Press in on the memory card until it clicks into place.

30 Section 2B: Getting to Know Your Device

4. Place the memory card cover back in place and push to

close.

Make sure your battery is fully charged before using a miniSD

Note:

card. Your data may become damaged or unusable if the battery runs out while using the miniSD card.

Be sure to use only recommended miniSD cards (64MB up to 32GB depending on market availability). Using nonrecommended miniSD cards could cause data loss and damage your device.

To remove a miniSD card from your device:

DO NOT remove your memory card while your device is using

Note:

it or writing files on it. Doing so will result in loss or damage of data.

1. Open the memory slot cover.

2. Press in on the memory card to eject it from the holder.

3. Gently slide out the miniSD card from the memory card

slot.

4. Place the memory card cover back in place and push to

close.

Your D e v ice

Section 2B: Getting to Know Your Device 31

Section 2C

Getting Around Your Device

In This Section

⽧ Understanding the Home Screen

⽧ Navigating Menus and Lists

⽧ Displaying Your Phone Number

⽧ Setting the Volume

⽧ Locking and Unlocking the Keypad

⽧ Locking and Unlocking the Device

Your device is designed to be easy to use. This section describes how to navigate the Home screen and read the icons on it; how to navigate the main menu and other menus and lists; and how to perform other basic tasks you may want to know about before you begin using your device.

32 Section 2C: Getting Around Your Device

Understanding the Home Screen

The Home screen displays when you turn on the device. You can access all the functions of your device from the Home screen.

䢇 To navigate icons or text in the Home screen, press the

Navigation key (S) up, down, left, or right, or turn the thumb wheel. To select the highlighted item and perform the action associated with it, press the Center Select key (s) or press the thumb wheel.

䢇 Press the Home key (X) to return to the Home screen. 䢇 To dial a number from the Home screen, press number

keys and then press N.

Home Screen Details

When you get your device, the Home screen may look something like the screen shown on the following page. This is the default Sprint Home Screen layout.

You can choose another layout, as well as customize the look of your Home screen in other ways, by following the instructions in “Customizing the Home Screen” on page 80.

Some Home screen layouts show you more information and options than others (the default Sprint Home Screen layout shows the most), but all Home screen layouts show softkey labels and the status indicator row.

Other information and options on the Home screen include: time and date; shortcuts to main menu items; voicemail, email, and text messages; your current profile; and your upcoming Calendar appointments.

Getting Around

Section 2C: Getting Around Your Device 33

Softkey Labels

Status Indicator Row

Main menu shortcuts, messages, Calendar, profile, and more

Softkey labels show the current softkey functions.

On the Home screen, the left softkey label is always Start. This takes you to the main menu.

34 Section 2C: Getting Around Your Device

Status Indicator Row

Status indicators display at the top of the Home screen. These are some of the status indicators that may appear in the status indicator row:

䢇 Signal Strength Indicator (0)– Vertical bars show the

strength of the network connection. You can’t make or receive calls when no vertical bars are displayed. Arrow indicators above the signal strength bars indicate that your device is ready and capable of making a data connection.

䢇 Battery Level Indicator (J)– Vertical bars show the battery

charge level. Recharge the battery when your device shows one or two bars. The icon will show an exclamation point on the battery when it's very low and needs to be recharged immediately.

䢇 Charging Indicator (Ù) – Shows that the device is

connected to a charger and is being charged.

䢇 Missed Call Indicator (E) – Shows when you have a missed

call.

䢇 Call Forwarding Indicator (D) – Shows when call forwarding

is on.

䢇 Roam Indicator (ã)– Shows when your device is seeking or

using a network other than the Sprint National Network.

䢇 Data Coverage Indicators – Show the types of data network

your device has located:

䡲 J – 1x-RTT coverage area. 䡲 / – EvDO coverage area. This type of coverage

delivers faster maximum download speeds to your device.

Getting Around

Section 2C: Getting Around Your Device 35

䢇 Message Indicators – Show when you receive new

messages. Indicators can include:

䡲 C – new email or text message. 䡲 B – voicemail message.

䢇 Location/Data Indicators – Show when your device can

send location information # or not $. When in a data session (data is currently being transferred to the device), the data indicator (a) is displayed. If double arrows (e) are displayed, your device is ready for and capable of making a data connection.

Location and Data Indicators do not display on the screen

Note:

simultaneously.

䢇 Bluetooth Indicators – Shows Bluetooth connection status.

Indicators can include:

䡲 E – Shows when Bluetooth power is on. 䡲 Ó –Shows when your device is paired with another

Bluetooth device, such as a keyboard.

䡲 Ô – Shows when your device is connected to a

Bluetooth handsfree device.

䡲

– Shows when your device is connected to a

stereo Bluetooth headset.

䢇 Profile Indicator – Shows the profile setting icon, if the

profile has an icon associated with it:

䡲 < – vibrate. 䡲 Q – silent.

䢇 Headset Indicator (Ò) – Shows when a compatible headset

is connected to your device.

䢇 Memory Card Indicator (Ö) – Shows when a miniSD card is

inserted in your device.

36 Section 2C: Getting Around Your Device

䢇 TTY Indicator (Ú) – Shows when your device is in TTY

mode, for use when making a call with a teletypewriter device.

Other Home Screen Details

Depending on the Home screen layout you choose, you may see any of the following on your Home screen:

䢇 The time alone or the time and date. 䢇 Your roaming status: home service or roaming. 䢇 Shortcuts to main menu items you recently used. Select

these icons to return to the corresponding main menu item.

䢇 Your voicemail. This shows how many voicemail

messages you have and is a shortcut to your voicemail.

䢇 Your text messages alone or your text messages and

email messages. This shows how many messages you have and is a shortcut to your messages.

䢇 Your profile. This shows your current profile and is a

shortcut to the profiles menu.

䢇 Your Calendar. This shows your upcoming appointments

and is a shortcut to your Calendar.

Navigating Menus and Lists

From the Home screen, press Start (left softkey) to open the main menu.

Press the Navigation key (S) up, down, left, or right, or turn the thumb wheel to see more menu items.

After you navigate to a program or other item you want to open, press the Center Select key (s) or thumb wheel to open the program or item.

Getting Around

Section 2C: Getting Around Your Device 37

The Main Menu

The following items are available in the main menu:

䢇 g – Internet Explorer 䢇 O – On Demand 䢇 U – Software Store 䢇 m – Instant Messaging 䢇 c – Windows Media 䢇 G org – Good Mobile Messaging

Good Mobile Messaging may not yet be available upon device

Note:

launch. For availability information, press Start (left softkey) and select GetGood.

䢇 A – ActiveSync 䢇 T – Messaging:

䡲 Text Messages 䡲 Email accounts that you set up

䢇 % – Calendar 䢇 ) – Settings:

䡲 Phone 䡲 Sounds 䡲 Profiles 䡲 Home Screen 䡲 Clock & Alarm 䡲 Connections 䡲 Security 䡲 Remove Programs 䡲 Power Management 䡲 Accessibility 䡲 Regional Settings

38 Section 2C: Getting Around Your Device

䡲 Owner Information 䡲 About 䡲 Phone Settings 䡲 TTY Settings 䡲 Unread Message Alert 䡲 Te x t Inp u t Set t ings 䡲 PCS Vision 䡲 Customer Feedback 䡲 Windows Update

䢇 $ – Tasks 䢇 B – Call History 䢇 ( – Contacts 䢇 3 – Speed Dial 䢇 \ – Voice Recognition 䢇 X – Voice Notes 䢇 ] – Bluetooth 䢇 R – Internet Sharing 䢇 / – File Manager 䢇 V – Help

䢇

– Keypad Lock

䢇 [ – Media Center 䢇 Y – Pictures & Videos 䢇 Z – Sprint Navigation 䢇 G – Sprint TV 䢇 - – Accessories 䢇 T – Documents To Go 䢇 T – Games 䢇 z – Personalize My Q 䢇 9 – System Tools

Getting Around

Section 2C: Getting Around Your Device 39

Other Menus and Lists

Some features require you to select an option from a list.

To navigate these screens:

䢇 Scroll up or down to highlight the option you want. 䢇 In a numbered list, press a number key to select an option. 䢇 In an alphabetized list, use the keyboard and press the

first letter of the desired item and the device will select the closest matching list option.

䢇 When an option has a list of possible settings, noted by an

arrow displayed next to the option, scroll left or right to select the setting.

䢇 When an option has a list of possible numeric values,

press a number key to set the value.

䢇 The More... option appears when a menu or list has more

items than fit on the screen. Select More... to view more items in that menu or list.

䢇 Press Menu (usually the right softkey) to display

additional options.

Displaying Your Phone Number

Just in case you forget your phone number, your device can remind you.

To di sp lay your ph on e n um be r:

1. Press Start (left softkey).

2. Select Settings > Phone Settings > My Telephone Number.

You will need to press More (G) twice to display the Phone

Tip:

Settings

option.

40 Section 2C: Getting Around Your Device

Setting the Volume

The thumb wheel on your device lets you set the volume of the sound coming from the earpiece, speaker, or headset.

To adjust the volume of the sound coming from the earpiece, speaker, or headset:

1. Press and hold the thumb wheel until the volume

screen appears.

2. Turn the thumb wheel to adjust the volume.

3. Press Done (left softkey) or wait for the previous screen

to reappear.

There are three types of volume on your MOTO Q 9c:

䢇 Master volume – Master volume controls the earpiece

volume and speaker volume for non-call functions. Master volume controls are activated when you press and hold the thumb wheel until you see the volume screen. Adjusting volume on this screen sets the Master volume of the phone. Master volume overrides Multimedia volume.

䢇 Call volume – Call volume controls the earpiece volume

and the call-in-progress speaker volume. Call volume can be adjusted by rolling the thumb wheel only while a call is in progress. Adjusting the volume on this screen does not affect Master volume or Multimedia volume.

䢇 Multimedia volume – Multimedia volume controls the

volume of music and videos playing on your device. Adjust multimedia volume in the Media Player by rolling the thumb wheel or pressing the navigation key up or down.

Getting Around

Section 2C: Getting Around Your Device 41

The maximum volume within the Media Player is limited by the master volume. To maximize volume for the Media Player, first increase the master volume:

1. Press and hold the thumb wheel until the volume

screen appears.

2. Turn the thumb wheel to adjust the volume.

3. Press Done (left softkey) or wait for the previous screen

to reappear.

4. In the Media Player, turn the thumb wheel to set the

Multimedia volume, or press the navigation key up or down.

Locking and Unlocking the Keypad

You can lock your device’s keypad to prevent buttons from being accidentally pressed when you are not using the device.

To lock the keypad:

1. Press and hold the Home key (X).

2. When the Quick List displays, highlight and select Lock.

After the keypad is locked, the left softkey changes to

Unlock.

Shortcut:

To unlock the device keypad:

To quickly lock the keypad, press the Home key (X) and then the space bar.

1. Press Unlock (left softkey).

2. When the unlock screen displays, press the * key.

42 Section 2C: Getting Around Your Device

Locking and Unlocking the Device

You can lock your device to keep others from using it. To lock your device, you first need to set a password (PIN) through the Security > Device Lock menu.

Shortcut:

To lock your device:

To quickly lock your device, press the Home key (X) and then the space bar.

1. Press and hold the Home key (X). The Quick List

displays.

2. Highlight and select lock.

To unlock your device:

1. Press Unlock (left softkey).

2. When the unlock screen displays, enter your password

and press Unlock (left softkey).

Be certain to remember your password. Without your

Tip:

password, you can reset your device, but it will result in the loss of your personalized settings and all content stored in device memory. To perform a hard reset, hold down the Ce nter

Select

key (s) for five seconds while turning the device on.

You can make emergency calls on a locked device (see

Note:

page 47). A locked device still rings or vibrates for incoming calls or messages, but you do not need to unlock it to answer a call.

Getting Around

Section 2C: Getting Around Your Device 43

Section 2D

Using Calling Features

In This Section

⽧ Making and Answering Calls

⽧ Calling Emergency Numbers

⽧ Turning Off Call Alerts

⽧ Using Call History

⽧ Using Speed Dial

⽧ Redialing a Number

Making calls from your wireless device is as easy as making a call from any landline phone. This section tells you how to do it and

describes your device’s many other calling features.

44 Section 2D: Using Calling Features

Making and Answering Calls

To make a call using the keypad:

1. From the Home screen, press the number keys to enter a

phone number.

2. Press the Call/Answer key (N) to make the call.

3. To end the call, press the Power/End key (O).

To answer an incoming call:

1. When your device rings, vibrates, or otherwise indicates

you have an incoming call, press N or Answer (left softkey) to answer.

2. To end the call, press O.

You also have these options when you receive a call:

䡲 If you are busy when a call comes in, press Ignore

(right softkey) to send the call directly to voicemail.

䡲 If you want to put a call on hold, press N. To return

to the call, press N.

䡲 If you are on a call and another incoming call comes

in, you can choose to Answer the call or Wait . If you answer the call, the first call is put on hold and the second is active. If you choose Wait , the second call is directed to voicemail.

䡲 To switch between the two active calls, press and

hold the N key.

Calling Features

To set your device to let you answer calls by pressing any key:

Tip:

Press

Start (left softkey) and then select Settings > Phone >

Call Options. Select the Any key answer checkbox. Press Done

(left softkey).

Section 2D: Using Calling Features 45

Making Calls From the Contacts List

You can quickly dial a phone number from the contacts list.

1. Press Start (left softkey).

2. Select Contacts.

3. Select the contact phone number you want to call.

4. Press N to make the call.

5. To end the call, press O.

If you have a long list of contacts, you can use a shortcut to

Tip:

find the contact you want. Enter the first few letters of the contact's name. The device searches through the contacts list and displays the name.

For information on creating a contact, see “Creating a Contacts Entry” on page 103.

Making a Call From a Hyperlink Phone Number

You can quickly dial a phone number from an email or text message that contains a hyperlink phone number. A hyperlink phone number is underlined in the same manner as a Web site address.

1. From a message containing a hyperlink phone number,

select the phone number.

2. Press N to make the call.

3. To end the call, press O.

46 Section 2D: Using Calling Features

Calling Emergency Numbers

You can place calls to 911 — dial 911 and press N — even if your device is locked or your account is restricted.

Enhanced 911 (E911) Information

This device features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services where available.

When you place an emergency 911 call, the GPS feature of your device begins to seek information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.

IMPORTANT

Always report your location to the 911 o perator when placing an emergency call.

call takers, known as Public Safety Answering Points (PSAPs) may not be equipped to receive GPS location information from your phone.

Some designated emergency

Turning Off Call Alerts

You can roll the thumb wheel to turn off the ringer before answering the call.

Section 2D: Using Calling Features 47

Calling Features

Using Speakerphone

The use of wireless phones while driving may cause

Note:

distraction. Discontinue a call if you can’t concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.

You can use your device’s handsfree speaker on calls without holding the device to your ear.

To turn on speakerphone during a call:

䊳 Press the Speakerphone/Voice Recognition key (A).

– or –

䊳 Press Menu (right softkey) and then select

Speakerphone On.

When your device is connected to a car kit or headset, sound

Note:

does not come out of the speaker on the device.

With a Bluetooth headset, press Menu > Handsfree Off and then press Menu > Speakerphone On.

To turn off speakerphone during a call, after you have turned it on:

䊳 Press the Speakerphone/Voice Recognition key (A)

again. – or –

䊳 Press Menu (right softkey) and then select

Speakerphone Off.

48 Section 2D: Using Calling Features

Using Call History

Your device keeps a list of incoming and outgoing calls, even for calls that didn’t connect. The most recent calls are listed first. The oldest calls are deleted as new calls are added.

To view a Call History entry:

1. Press Start (left softkey) and select Call History.

2. Highlight a call.

䡲 To call the number, press N. 䡲 To see call details (like time and date), press s. 䡲 To see menu options, press Menu (right softkey)

from the Call History screen. This menu includes:

⽧ Find Contact – Find this device number in your

Contacts.

⽧ Send Text Message – Send a text message to this

phone number.

⽧ E-mail – Send an email message to this Contact. ⽧ View Timers – View the call times for this call and

all calls.

⽧ Delete/Delete List – Delete this call from the Call

History.

⽧ Save to Contacts – Save this number to a Contact. ⽧ Filter – Filter all calls in the Call History list.

Filtering calls allows you to quickly find a call within a specific group. For example, if you filter the list for Missed Calls, only the incoming phone calls you did not answer will be listed.

Calling Features

Section 2D: Using Calling Features 49

Viewing Missed Calls

Your device keeps a record of your unanswered calls.

1. Press Start (left softkey) and select Call History.

2. Press Menu (right softkey).

3. Select Filter.

4. Select Missed Calls.

Tracking Call Times and Costs

Your device keeps an approximate record of your call times and costs by tracking your network connect time.

Network connection time is the elapsed time from the moment you attempt to connect a call to the moment you end the call by pressing O. This time includes busy signals and ringing.

IMPORTANT

The amount of network connection time you track on your resettable timer may not equal t he amount of time for which you are billed by Sprint. For billing information, contact Sprint.

To view call times:

1. Press Start (left softkey) and select Call History.

2. Press Menu (right softkey).

3. Select View Timers.

You can also check your minutes by dialing *4 and

Tip:

pressing N. Dial *3 and press N for additional billing options.

To reset all call timers to zero, except for the Lifetime calls timer:

1. Press Start (left softkey) and select Call History.

2. Press Menu (right softkey) and select View Timers.

50 Section 2D: Using Calling Features

3. Press Menu (right softkey) and select Reset Timers.

Using Speed Dial

You can use speed dialing in two ways:

䢇 Quick access for up to 98 phone numbers. 䢇 Shortcuts to features found in the Start menu including

email, calendar, and Bluetooth Manager.

To access speed dial entries, press and hold the single-digit speed dial number for one second. If the speed dial is two digits, press the first digit, then press and hold the second digit. The device dials the phone number, opens a new email message, or goes to the Web page.

Speed dial 1 is reserved for calling your voicemail.

Note:

Phone Numbers

You can set the speed dial to call the entries in your contacts list.

To add a speed dial entry from your contacts list:

1. Press Contac ts (right softkey).

— or — Press Start (left softkey) and select Contacts.

2. Highlight the contact containing the number you want

to create a speed dial for.

3. Press s to display the contact’s details.

4. Highlight the phone number, email address, or Web

page for which to create the speed dial.

5. Press Menu (right softkey) and select Add to Speed Dial.

Section 2D: Using Calling Features 51

Calling Features

6. In the Keypad assignment field, select the speed dial

number to use.

7. Press Done (left softkey) to save your settings.

Menu Shortcuts

You can set a shortcut speed dial to open an application on your device.

1. Press Start (left softkey).

2. Scroll to the icon of the application for which you want a

shortcut.

3. Press Menu (right softkey) and select Add Speed Dial.

4. In the Keypad assignment area, select the speed dial

number to use.

5. Press Done.

Deleting Speed Dial Entries

1. Press Start (left softkey) and select Speed Dial.

2. Select the speed dial entry you want to delete.

3. Press Menu (right softkey) and select Delete.

4. Press Yes (left softkey) to confirm.

52 Section 2D: Using Calling Features

Redialing a Number

To redial a number you recently called:

1. Press N from the Home screen to see the dialed calls

list.

2. Highlight the entry you want to call, then press N

again.

If you hear a busy signal and you see Call Failed, Number Busy, press N to redial the number. When the call goes through, your device rings or vibrates one time, displays Redial

Successful, and connects the call.

Calling Features

Section 2D: Using Calling Features 53

Section 2E

Entering Text

In This Section

⽧ Entering Letters, Numbers, and Symbols

⽧ Using the Input Method Editor

Your device has a full QWERTY keyboard, much like your computer keyboard, to make entering text easy. This section

tells you how to use the keyboard to enter letters numbers, and symbols, and how use your device’s predictive text feature.

54 Section 2E: Entering Text

Entering Letters, Numbers, and Symbols

You can enter letters, numbers, and symbols using the keypad. Your device gives you three text entry modes to help you, depending on what type of characters you want to enter.

In many screens that allow you to enter text, your device automatically goes to the text entry mode most appropriate to the kind of characters usually entered in the field you are entering text in. Press the Alt/Function key (\) to change a text entry mode.

Text Entry Mode Status Indicators

The status indicator at the top right of the display screen shows the entry mode you are currently using:

䢇 Primary key entry (i) – In this mode, pressing a key

causes the character at the bottom of the key to appear.

䡲 Lowercase (the primary entry mode icon appears as

“abc”) – Pressing a key enters the lowercase letter shown on the key.

䡲 Caps (the primary entry mode icon appears as

“Ab c” ) – P re ss th e Caps key (Â) once to switch to this mode. The next letter you type will be capitalized. After that, letters you type will be lowercase.

䡲 Caps lock (the primary entry mode icon appears as

“ABC”) – Press the Caps key (Â) twice to switch to this mode. Letters you type will be capitalized until you press the Caps key (Â) again.

Entering Text

Section 2E: Entering Text 55

䢇 Secondary key entry (Ã) – In this mode, pressing a key

causes the character at the top of the key to appear.

䡲 Secondary key (the secondary entry mode icon

appears as “Alt”) — Press the Alt/Function key (\) once from primary entry key mode to switch to this mode. The next key you press enters the character at the top of the key. After that, the device returns to primary entry key mode.

䡲 Secondary key lock (the secondary entry mode icon

appears as “ALT”) — Press the Alt/Function key (\) twice from primary entry key mode to switch to this mode. Keys you press enter the character at the top of the key until you press Alt/Function key (\) again.

Text Entry Tips

When you are entering text, these tips will help you:

䢇 To delete one character, press the Back key (À). 䢇 To delete an entire text or numeric field, press and hold

the Back key (À).

䢇 To choose from a list of international and mathematical

symbols that do not appear on your keypad, press the

Alt/Function key (\) and then the Caps key (Â).

56 Section 2E: Entering Text

Using the Input Method Editor

The Input Method Editor combines your key presses into common words, and predicts each word as you enter it.

When the word you want appears, select it from the pop-up list by pressing the Navigation key (S) up or down to highlight it and then press the Center Select key (s) to insert the highlighted word in your message. If you want a different word that does not appear on the pop-up list, continue pressing keypad keys to enter the remaining characters until it appears. To dismiss the suggestions for a particular word you typed and continue with what you've completed, press the space key or the right navigation key.

To turn Input Method Editor off or on:

1. Press Start (left softkey).

2. Select Settings > Text Input Settings.

3. Select the Suggest words when typing checkbox to toggle

Input Method Editor on or off.

Entering Text

Section 2E: Entering Text 57

Section 2F

Synchronizing and Using Email

In This Section

⽧ Synchronizing

⽧ Using Email

You can synchronize information on your device over the air or while connected to your computer. Among other benefits, this

feature allows you to access your email accounts from your device. This section describes the types of synchronization available, tells you how to use them, and tells you how to use the email feature available on your device.

IMPORTANT

Before You Synchronize

Read and follow the instructions in the Setting Up Email guide to set up your email accounts on your device and set your synchronization options before attempting to use email, synchronize information, or set up your device to synchronize using a computer as described in this section.

58 Section 2F: Synchronizing and Using Email

Synchronizing

You can synchronize the information on your device in two ways:

䢇 Over the air, wirelessly, from a server. 䢇 Using your desktop computer and a USB cable connection

or Bluetooth connection.

The types of information you can synchronize depend on the type of connection you are making:

䢇 If you are synchronizing over the air directly to your

company’s Microsoft Exchange Server using the ActiveSync program on your device, you can synchronize email, contacts, calendar, and tasks.

䢇 If you are synchronizing over the air to your company’s

server using Good Mobile Messaging, you can synchronize email, contacts, calendar, tasks, and notes.

䢇 If you are synchronizing over the air to your ISP or Web-

based personal email account, you can synchronize email.

䢇 If you are synchronizing using your computer and a USB

cable or Bluetooth connection, you can synchronize email, contacts, calendar, and media. To do this, you must install, to your computer, the Microsoft Windows Mobile Device Center (for Vista) or Microsoft ActiveSync 4.5 or later (for Windows XP and prior Windows operating systems) from the Getting Started CD that came with your device.

If you are synchronizing with a cable, you must use Microsoft Outlook 2003 or later. You cannot respond to email while the USB cable is disconnected.

Sync and Email

Section 2F: Synchronizing and Using Email 59

Synchronizing Over the Air

You can use your device to synchronize email and other information over the air. To learn how to do this, see the Setting Up Email guide that came with your device. This guide helps you determine which over-the-air email set-up you want to use on your device, tells you how to set up email on your device, and how to synchronize over the air.

Use the instructions in the Setting Up Email guide to set up your email accounts on your device and set your synchronization options before attempting to use email, synchronize information, or set up your device to synchronize using a computer.

Synchronizing Using a Computer

Note:

If you want to synchronize information over the air directly to your company’s Microsoft Exchange Server, follow the instructions for setting up an Exchange Server account in the Setting Up Email guide before following the instruc tions in this section.

Ensure that the Microsoft Windows and Microsoft Outlook versions are up to date before installing synchronization software.

To synchronize information between your device and computer, you can use Microsoft Windows Mobile Device Center or Microsoft ActiveSync. Microsoft ActiveSync and Windows Mobile Device Center are on the Getting Started CD included with your device. When you insert the CD into your computer, it automatically determines which application you should use.

60 Section 2F: Synchronizing and Using Email

These applications compare your device’s email messages, contact information, calendar appointments, and media files to those on your computer and then update to the most recent information.

You can also use Windows Media Player version 10 or later to synchronize your media files (see “Using the Media Player” on page 96).

Using Mobile® Device Center on Windows Vista™

Microsoft Windows Mobile Device Center is the replacement for Microsoft ActiveSync on Windows Vista.

Some versions of Windows Vista come with Windows Mobile Device Center already installed. If Windows Mobile Device Center is not available on your Windows Vista computer, you can install it from the CD that came with your phone.

To set up synchronization in Windows Mobile Device Center:

1. Connect your phone to your computer. Windows Mobile

Device Center configures itself and then opens.

2. On the license agreement screen, click Accept.

3. On the Windows Mobile Device Center's Home screen,

click Set up your device.

Sync and Email

Note:

Choose Connect without setting up your device if you only want to transfer media files, check for updates, and explore your phone but not sync Outlook information.

4. Select the items you want to synchronize then click Next.

5. Enter a device name for your phone and click Set Up.

When you finish the wizard, Windows Mobile Device Center synchronizes your phone automatically. Outlook email messages and other information appear on your device after synchronization.

Section 2F: Synchronizing and Using Email 61

Installing and Setting Up ActiveSync

To synchronize information on your device with a non-Windows Vista computer, you must install Microsoft ActiveSync software on your computer.

Caution:

Verify the minimum requirements for your computer and the operating system at the Microsoft Mobile Phone Web site (http://www.microsoft.com/windowsmobile) before installing the software.

To install ActiveSync on your computer:

1. Insert the CD that came with your device into your

computer.

2. When the main screen appears, click Applications.

3. In the Applications screen, click on the area indicated to

install ActiveSync.

4. Follow the prompts to install ActiveSync.

To complete the ActiveSync set up:

1. After setup completes, connect your device to your

computer using the mini-USB cable. The device drivers install on your computer and then the Sync Setup Wizard automatically starts.

2. Follow the prompts to complete the Sync Setup Wizard.

Note:

You can configure an Exchange Server connection to synchronize directly with Exchange Server and Outlook email clients. The Sync Setup Wizard may prompt you for the name of the Exchange Server, your user name, password, and domain name. This is the same information you should have already used when setting up an Exchange Server account using the ActiveSync program on your device, as described in the Setting Up Email guide that came with your device.

62 Section 2F: Synchronizing and Using Email

3. When you finish the Sync Setup Wizard, ActiveSync

starts to synchronize automatically with your device. After synchronization completes, you can disconnect your device from your computer.

Sync and Email

Note:

You may need to restart your computer.

For more information, see “Connecting a mobile device to a PC” in ActiveSync Help on your computer (open the ActiveSync program and use the Help menu) or the Microsoft Web site for ActiveSync or the Motorola Q 9c Support Web site at http://www.motorola.com/support/Q9c. You can also contact the Motorola Customer Support Center at

1-800-657-7576 (United States and Canada) or 1-888-390-6456 (TTY/TDD United States for hearing

impaired).

Synchronizing Using a USB Cable

After ActiveSync or Mobile Device Center is installed on your computer, you can synchronize by connecting your device and computer using the supplied USB cable.

To synchronize via a cable connection:

1. Turn on t he devi ce.

2. Connect your device to your computer using the

supplied USB cable.

Section 2F: Synchronizing and Using Email 63

Synchronizing Via Bluetooth

After ActiveSync or Windows Mobile Device Center is installed on your computer, you can synchronize by using a wireless Bluetooth connection between your device and your computer.

Note:

To use this feature, your computer must be equipped with Bluetooth or a Bluetooth computer adaptor accessory.

To synchronize via Bluetooth:

1. Follow the instructions in ActiveSync Help for

configuring Bluetooth on your computer to support ActiveSync.

2. Turn on t he devi ce.

3. On your device, verify that Bluetooth is turned on:

䡲 Press Start (left softkey) and select Bluetooth >

Bluetooth Manager > Settings.

䡲 To g g l e Status to Bluetooth ON.

4. Return to the Home screen.

5. Press Start (left softkey) and select ActiveSync.

6. Select Menu > Connect via Bluetooth. Ensure that the

device and computer are within close range.

7. If this is the first time you have connected to this

computer via Bluetooth, you must complete the Bluetooth wizard on the device and set up a Bluetooth partnership with the computer before synchronizing.

8. Select Sync.

9. When finished, select Menu > Disconnect Bluetooth.

10. To preserve battery power on your device, turn off

Bluetooth (see page 109).

64 Section 2F: Synchronizing and Using Email

Using Email

Before you begin using email on your device, you must set up the email accounts you want to use. To learn how to set up email on your device, see the Setting Up Email guide that came with your device.

Receiving and Reading Messages

When you receive an email message, you can read it right away or go to your email message list to read it.

Reading New Messages

When you receive a message your device plays an alert and displays a message indicator such as C.

To view a new email message:

䊳 Press Read.

— or —

䊳 Select the message notification area on the Home

screen.

Going to Your Email Messages

To go to your email messages:

1. Press Start (left softkey) and then select Messaging.

— or — Press the Message/Display Off key ( ).

2. Select the email account you want to read messages

from. In most cases, this brings you to the Inbox of the account you selected.

Sync and Email

Tip:

If you do not see a list of messages, press Menu (right softkey) and select

Section 2F: Synchronizing and Using Email 65

Folder s > Inbox.

To read a message:

䊳 Select a message in the list.

To open the next message in the list from within an open message:

䊳 Press the navigation key S to the right.

To open the previous message in the list from within an open message:

䊳 Press the navigation key S to the left.

Tip:

Need to check your email right now? Go to the email account you want to check. Press Menu (right softkey) and select Send/Receive. The device connects to your Internet email server and sends and receives your messages. To stop this process, press Menu (right softkey) and select

Stop Send/Receive.

Basic Message Options

From the Inbox of each of your email accounts, when you have a message selected or are viewing a message, you can use the following steps to delete, save, reply to, or forward the message. You can also create a contact card for the sender, which is saved in your contacts list.

To delete a message:

1. From the email account’s Inbox, highlight or view the

message you want to delete.

2. Select Delete (left softkey).

66 Section 2F: Synchronizing and Using Email

To reply to a message:

1. From the email account’s Inbox, highlight or view the

message you want to reply to and press Menu (right softkey) and select Reply.

2. To reply only to the sender, select Reply.

— or — To reply to the sender and all recipients, select Reply All.

3. Enter your reply.

4. Press Send (left softkey).

Sync and Email

Tip:

To forward a message:

If you are replying to an email in the Outlook email account, you will send less data if you do not edit the original message. This may reduce data transfer costs based on your rate plan.

1. From the email account’s Inbox, highlight or view the

message you want to forward and press Menu (right softkey) and select Reply.

2. Press Forward.

3. In the To field, enter the email address or email

addresses you want to send the message to. Insert a semicolon (;) between multiple numbers or addresses.

4. Press Send (left softkey).

To save the sender’s contact information:

1. From the email account’s Inbox, view the message you

want to create a contact card for.

2. Highlight the sender’s name and press s.

3. Press Save (left softkey) and select New Contacts.

4. Press Save (left softkey).

Section 2F: Synchronizing and Using Email 67

Downloading Complete Email Messages

1. From the email account’s Inbox, highlight or view the

message you want to download.

2. Press Menu (right softkey) and select Download Message.

The complete message is retrieved the next time you synchronize or connect to your email server and send and receive email.

Viewing and Downloading Attachments

If you receive a message with attachments, you can download and view the attachments.

1. Open the message and scroll to the attachment you

want to open.

2. With the attachment you want to open highlighted,

press s to begin downloading the attachment.

3. After the “Downloading” status bar disappears and the

attachment's icon appears, press s.

4. If prompted, press Open (left softkey) to open the

attachment. To save the attachment to a particular directory or to cancel the operation, press Menu (right softkey) and select the desired action.

Note:

68 Section 2F: Synchronizing and Using Email

You can view attachments only for file types that are supported by the device, including PDF, Microsoft Word, Excel, and PowerPoint files. These and other supported types are displayed using the device's Documents to Go application.

Sending a Message

The email messages you create and send can contain pictures, animations, sounds, videos, PDFs, compressed files, word processing, presentations, and spreadsheet files.

To send an email message:

1. Press Start (left softkey) and then select Messaging.

— or — Press the Message/Display Off key ( ).

2. Select the account you want to access.

3. In the Inbox, press Menu (right softkey) and select New.

4. In the To field, enter the email address you want to send

the message to. Insert a semicolon (;) between multiple addresses.

Sync and Email

Note:

Tip:

To add email addresses to Cc and Bcc fields, scroll up from the To field.

You can quickly enter email addresses from your contacts. In the To field, press Enter (Á) and select a recipient from the list. Then select the recipient's phone number or email address.

5. Scroll to the body of the message. Use the keypad to

compose a message.

Note:

To insert a picture, voice note, or file: Press Menu (right softkey) and select

File.

If you choose to insert a voice note into the message, you will also need to record it. Press into the device's microphone. When you have finished speaking, press

Insert. Then select Pic ture, Voice Not e,

Record and start speaking

Stop and then press Done.

Section 2F: Synchronizing and Using Email 69

6. Press Send (left softkey).

To set the priority for a message:

1. Before sending the message, press Menu (right softkey).

2. Select Message Options.

3. Press the Navigation key (S) right or left to select a

priority, and then press Done (left softkey)

To cancel a message:

1. Before sending the message, press Menu (right softkey).

2. Select Cancel Message.

To save a message as a draft:

1. Before sending the message, press Menu (right softkey).

2. Select Save to Drafts.

A draft of the message is stored in the Drafts folder of the account you are in.

Creating and Adding an Email Signature

1. Press Start (left softkey) and then select Messaging.

— or — Press the Message/Display Off key ( ).

2. Go to the Inbox of the email account you want to create

a signature for.

3. Press Menu (right softkey) and select Tools > Options >

Signatures.

4. Select the Use signature with the account checkbox.

5. If you want the signature to be added to every message

you send, select Include when replying and forwarding. Otherwise, a signature is inserted only in new messages.

6. Select the Signature field.

7. Enter your signature.

70 Section 2F: Synchronizing and Using Email

8. Press Done (left softkey).

9. Press Done (left softkey).

Using Company Directory Address Look Up

You can view Company Directory on the Exchange Server from your device. This means you can find a contact’s phone number or email without having to store the information directly to your device.

Sync and Email

Note:

Company Directory information can only be viewed during a data transfer session; the entire Company Directory cannot be stored for viewing offline.

Company Directory can be found from Contacts and Contact Chooser. Contact Chooser is found in Messaging, Phone, Calendar, and Speed Dial.

To use Company Directory to find an email address to send a message to:

1. While creating an email message to send, press Menu

(right softkey).

2. Select Add Recipient.

3. Press Menu (right softkey) and select Company Directory.

4. Enter the name of the person you would like to find.

Press Search (left softkey) to display the search results.

5. When you locate the contact, highlight and select it. The

email information is populated into the To Field.

Tip:

Use can also use Company Directory to search for a contact and make a call: Press Start (left softkey). Select Contacts . In the contacts list, press through the list of entries displayed. When you locate your contact, press N to make a call.

Menu. Select Compa ny Direct ory. Scroll

Section 2F: Synchronizing and Using Email 71

Note:

Although the entire Company Dire ctory cannot be stored on your device, after the contact is found, you can add the single contact to your list.

Managing Your Email Folders

To manage your email accounts, you can mark folders as synchronized, move messages from one folder to another, empty the deleted items folder, and delete email accounts.

Marking Folders for Synchronization

When you synchronize your Outlook email account with your computer, the same Inbox folders that are in Outlook on your computer are created on your device. You cannot synchronize your computer's Personal or Archive Folders with your mobile device, only folders in your account's Mailbox.

1. Press Start (left softkey) and then select Messaging.

— or — Press the Message/Display Off key ( ).

2. Select Outlook Email.

3. Press Menu (right softkey).

4. Select Folders.

5. Press Menu (right softkey) and select Show all Folders.

6. Press Menu (right softkey) and select Manage Folders.

7. Highlight each folder you want to synchronize and press

Sync (right softkey).

8. After all folders you want to synchronize have been

selected, press Done (left softkey).

The Manage Folders screen is displayed and the folders marked will be synchronized during the next synchronizing session.

72 Section 2F: Synchronizing and Using Email

Note:

Make sure to mark your email sent folder for synchronization, or you won’t be able to view sent message status.

Moving an Email Message to Another Folder

You can move an email message from the Inbox or any other folder to another folder within the same email account.

1. Highlight or view the message you want to move.

2. Press Menu (right softkey) and select Move.

3. Highlight the folder you want to move the message to,

and press Select (left softkey) or press s.

Emptying the Deleted Items Folder

You can empty the deleted items folder for any of the email accounts on your device. This frees up space in your device’s memory.

1. Press Start (left softkey) and then select Messaging.

— or — Press the Message/Display Off key ( ).

2. Select the email account that you want to empty the

deleted items folder of.

3. Press Menu (right softkey) and select Folders.

4. Highlight the deleted items folder.

5. Press Menu (right softkey) and select Delete All.

Sync and Email

Section 2F: Synchronizing and Using Email 73

Deleting an Email Account

If you do not want an account on your device anymore, you can delete it.

Note:

You cannot delete your Outlook email account or your text message folder.

1. Press Start (left softkey) and then select Messaging.

— or — Press the Message/Display Off key ( ).

2. Highlight the account that you want to delete.

3. Press Menu (right softkey) and select Delete to delete

the account.

4. Press Yes (left softkey) to confirm.

74 Section 2F: Synchronizing and Using Email

Section 2G

Customizing Your Device

In This Section

⽧ Controlling Your Roaming Experience

⽧ Using Profiles

⽧ Using Settings

⽧ Using Personalize My Q

⽧ Setting Flight Mode

⽧ Setting Audio Enhancement

Using the available menu options, you can customize your device to sound, look, and operate just the way you want it. This section

describes how you can change your device’s settings to best suit your needs. Take a few moments to review these options and to adjust or add settings that are right for you.

Customizing

Section 2G: Customizing Your Device 75

Controlling Your Roaming Experience

Understanding Roaming

Roaming is the ability to make or receive calls and transmit or receive data when you’re off the Sprint National Network. Your new MOTO Q 9c by Motorola works anywhere on the Sprint National Network and allows you to roam on other networks where we’ve implemented roaming agreements with other carriers.

Recognizing the Roaming Icon

Your device’s display screen always lets you know when you’re off the Sprint National Network. Any time you are roaming, the device displays the roaming icon (ã).

Remember, when you are using your device off the Sprint

Tip:

National Network, always dial numbers using 11 digits (1 + area code + number).

Roaming on Other Digital Networks

When you’re roaming on digital networks, your call quality and security will be similar to the quality you receive when making calls on the Sprint National Network. However, depending on the network available where you are roaming, certain features may not be available.

If you’re on a call when you leave the Sprint National

Note:

Network, your call is dropped. If your call is dropped in an area where you think Sprint service is available, turn your device off and on again to reconnect to the network. You will be charged roaming rates when accessing voicemail while roaming off the network.

76 Section 2G: Customizing Your Device

Checking for Voicemail Messages While Roaming

When you are roaming off the Sprint National Network, you may not receive on-device notification of new voicemail messages. Callers can still leave messages, but you will need to periodically check your voicemail for new messages if you are in a roaming service area for an extended period of time.

To check your voicemail while roaming:

1. Dial 1 + area code + your phone number.

2. When you hear your voicemail greeting, press *

3. Enter your passcode at the prompt and follow the voice

prompts.

When you return to the network, voicemail notification will resume as normal.

Setting Your Device’s Roam Mode

Your device allows you to control your roaming capabilities.

1. Press Start (left softkey).

2. Select Settings > Phone Settings > Network.

䡲 In the Network Selection field, use the

Navigation key (S) to select your roaming mode:

⽧ Sprint Only allows you to access the Nationwide

Sprint PCS Network only and prevents roaming on other networks.

⽧ Automatic seeks Sprint service. When Sprint

service is unavailable, the device searches for an alternate system. This is the default setting.

⽧ Roam Only forces the device to seek a roaming

system.

3. Press Done (left softkey) to save the changes.

Customizing

Section 2G: Customizing Your Device 77

Using Profiles

Profiles set your device to use different sounds, ring styles and volume, earpiece volume, or vibrations for incoming calls and events. For example, the Outdoor profile volume is much louder than the Normal profile.

These are the profiles you can choose:

䢇 Normal 䢇 Silent 䢇 Vibrate 䢇 Outdoor 䢇 Automatic

Tip:

Do you want your device to vibrate instead of ring while your Outlook calendar shows you are in a meeting? Use the Automatic profile.

If there is a status indicator associated with the profile and you have not set Windows Simple or Large Font as your Home screen layout, the ring style profile’s indicator displays at the top of your Home screen.

To choose your profile:

1. On the Home screen, highlight the profile area and

select it.

2. Select the profile you want.

You cannot change to speakerphone mode from the Profiles

Note:

menu. You change to it by pressing the

Recognitio n key (A) while in a call.

Speakerphone/Voice

78 Section 2G: Customizing Your Device

Viewing and Changing Profile Details

You can view the details of a profile to see exactly how your device will behave when the profile is selected.

You can also change these details and save them to a profile. Your changes will go into affect the next time you select the profile. To change back, simply reset the profile to its default settings.

To view the details of a profile:

1. On the Home screen, highlight the profile area and

select it.

2. Scroll and highlight the profile whose details you want

to view.

3. Press Menu (right softkey) and select Edit.

To change the details of a profile:

1. While viewing the details of a profile, scroll and

highlight the option you want to change, then press the

Navigation key (S) right or left to change it.

2. Press Done (left softkey) to save the changes.

To set the details of a profile back to their defaults:

1. On the Home screen, highlight the profile area and

select it.

2. Scroll and highlight the profile whose details you want

to reset.

3. Press Menu (right softkey) and select Reset to default.

Customizing

Section 2G: Customizing Your Device 79

Using Settings

The Settings menu lets you customize many aspects of your device. This section describes a few you may want to use right away.

Customizing the Home Screen

You can set a photo, picture, or animation as a wallpaper (background) image or change your layout and color scheme on the Home screen.

1. Press Start (left softkey).

2. Select Settings > Home Screen.

3. Scroll and highlight the option you want to change,

then press the Navigation key (S) right or left to change it. The following options are available:

䡲 Home screen layout – Select a layout for the Home

screen.

䡲 Color scheme – Select a color scheme for the display. 䡲 Background image – Select a picture for your

wallpaper image, or None for no wallpaper.

䡲 Tim e out – Select the time interval before the display

will go inactive. Select Never to set the display to always remain active.

4. Press Done (left softkey) to save the changes.

Tip:

GIF, JPG, and BMP files that you place in the My Pictures folder on your device can be set as your wallpaper.

80 Section 2G: Customizing Your Device

Setting Power Management Options

To save battery life, your backlight and display turn off when you’re not using your device. The backlight and display turn back on when you press a key.

You can set how long your device waits before the backlight or display turns off, known as timing out.

To set the backlight and display time-out times:

1. Press Start (left softkey).

2. Select Settings > Power Management.

3. To set the backlight time:

䡲 In the Backlight time out on battery field, use the

Navigation key (S) to select the amount of time.

䡲 In the Backlight time out on AC field, use the

Navigation key (S) to select the amount of time.

4. To set the display time: In the Display time out field, use

the Navigation key (S) to select the amount of time.

5. Press Done (left softkey) to save the changes.

Using Custom Sounds

You can change the default sounds for ring tone, reminders, new messages, alarm clock, or keypad controls.

To as si gn so un ds :

1. Press Start (left softkey).

2. Select Settings > Sounds.

3. Scroll and highlight the sound you want to change, then

press the Navigation key (S) right or left to change it.

4. Press Done (left softkey) to save the changes.

Customizing

Section 2G: Customizing Your Device 81

Note:

Changes made to the sound settings will have no effect when using the Silent profile.

Assigning Downloaded Ring Tones as Sounds

If you download a file for a ring tone, it does not automatically go to the Sounds folder, where it can be assigned as a ring tone.

To place your sound file in the Sounds folder:

1. Press Start (left softkey).

2. Select File Manager > My Documents. If the file you want

is not in My Documents, select the folder it is in.

3. Highlight the file you want to copy to the Sounds folder.

4. Press Menu (right softkey) and select File > Copy to.

5. Select Application Data > Sounds.

Adjusting Time and Date

Sprint automatically sets the time and date for you; however, you must manually set your time zone.

You can also change the time and date style.

To adjust your time zone settings:

1. Press Start (left softkey).Select Settings > Clock & Alarm

>DateandTime.

2. In the Time Zone field, use the Navigation key (S) to

select your time zone.

3. Press Done (left softkey) to save the changes.

82 Section 2G: Customizing Your Device

To change the time and date style:

1. Press Start (left softkey).

2. Select Settings > Regional Settings.

3. Scroll and highlight the time and date format fields,

then press the Navigation key (S) right or left to change your time and date formats.

4. Press Done (left softkey) to save the changes.

Changing the Display Language

You can change the language that displays in your device’s screens and menus.

1. Press Start (left softkey).

2. Select Settings > Regional Settings.

3. In the Language field, use the Navigation key (S) to

select your language.

4. Press Done (left softkey) to save the setting.

You must turn your device off and on again for the change to take effect.

Setting Your Device for TTY Calls

You can set your device to make and receive calls using a TTY (teletypewriter) device.

Note:

TTY does not work from mobile phone to mobile phone.

MOTO Q 9c device is a mobile phone.

You r

1. Press Start (left softkey).

2. Select Settings > TTY Settings.

3. Press the Navigation key (S) right or left to choose your

TTY setting.

4. Press Done (left softkey) to save the setting.

Section 2G: Customizing Your Device 83

Customizing

Using Accessibility Settings

You can set system font size, multi-press time-out, confirmation time-out, and in-call alerts:

To set accessibility settings:

1. Press Start (left softkey).

2. Select Settings > Accessibility.

3. Scroll and highlight the option you want to change,

then press the Navigation key (S) right or left to change it.

4. Press Done (left softkey) to save the changes.

Entering Owner Information

Entering and displaying owner information are best practices; they allow someone to return the device to you in case it is lost.

1. Press Start (left softkey).

2. Select Settings > Owner Information.

3. Enter your information.

4. Press Done (left softkey) to save the information.

Using Personalize My Q

Personalize My Q allows you to change the Home screen, the Start menu, and the sounds made by your device. Personalize My Q is the only feature in your device that gives you a way to choose the shortcuts and right softkey option that appears on your Home screen.

84 Section 2G: Customizing Your Device

Changing the Home Screen Shortcuts and Right Softkey Option

You can make your device more convenient for you by choosing the shortcuts that appear as the Home screen or choosing the application that appears as the right softkey option.

To change the Home screen shortcuts:

1. Press Start (left softkey).

2. Select Personalize My Q > Home Screen Shortcuts.

3. Check Show User Defined Shortcuts.

4. Select Define Shortcuts.

5. Check the applications you want to choose as Home

screen shortcuts.

6. When you are finished, press Done (left softkey).

To change the Home screen right softkey option:

1. Press Start (left softkey).

2. Select Personalize My Q > Home Screen Right Soft Key.

3. Select Menu.

4. From the menu that appears, choose the option you

want to appears as the right softkey option on the Home screen. You can choose items from the Start menu, Favorites, or other applications.

5. Press Done (left softkey).

Customizing

Section 2G: Customizing Your Device 85

Setting Flight Mode

You can put your device in flight mode to safely access your address book, games, camera, and music in areas where cellular network access is prohibited (for example, during airline flights and in hospitals).

1. Press and hold the Home key (X). The Quick List

displays.

2. Highlight and select Wireless Manager.

3. Scroll to Phone and press s. When Phone is on, flight

mode is off. When Phone is off, flight mode is on.

Setting Audio Enhancement

Your device allows you to adjust surround sound, bass, and clarity levels for the device speakers as well as your headset.

To set audio enhancements:

1. Press Start (left softkey).

2. Select Accessories > Audio Enhancement.

3. Highlight Phone Speaker or Headset.

4. Press Menu (right softkey) and select Edit.

5. Scroll and highlight the option you want to change,

then press the Navigation key (S) right or left to change it.

6. Press Done (left softkey) to save the changes.

7. When you are finished setting audio enhancement for

the device’s speaker and headset, press Done (left softkey) again.

86 Section 2G: Customizing Your Device

Section 2H

Using the Built-in Camera

In This Section

⽧ Taking Pictures

⽧ Shooting Videos

⽧ Setting Picture Options

Your device’s built-in camera and camcorder give you the ability to take full-color digital pictures and videos. You can use your

device to share your pictures and videos with others. It’s fun and easy to do.

This section explains the features and options of your device’s built-in camera and camcorder.

Camera

Section 2H: Using the Built-in Camera 87

Taking Pictures

Taking pictures with your device’s built-in camera is as simple as choosing a subject, pointing the lens, and pressing a button.

To take a picture:

1. Press the Camera (e) key to see the camera viewfinder:

Pictures & Videos

IMAGE

AREA

1.0x

877

Thumbnails

2. Point the camera lens at the photo subject.

To adjust picture settings (Mode, Brightness, Resolution,

Tip:

Zoom, White Balance, and Flash) in the camera viewfinder,

press Menu (right softkey).

3. Press the Camera (e) key again or press s to take a

photo. The picture is automatically saved, and it is displayed in the viewfinder.

88 Section 2H: Using the Built-in Camera

4. Press Menu (right softkey) to see the camera options:

䡲 To delete the photo, select Delete.

䡲 To send the photo, select Send.... Your send options

are Outlook E-mail or another formatted email account.

䡲 To send via Bluetooth, select Send via Bluetooth. 䡲 To use the picture as the Home screen, select Use as

Home Screen.

䡲 To edit the picture, select Edit. 䡲 To view image properties, like the filename, select

Properties.

䡲 To view picture options, select Options.

To return to camera mode, press Camera (left softkey).

Tip:

Taking a Self-Portrait

Taking a self-portrait is easy using the timer feature.

To take a self-portrait:

1. Press the Camera (e) key to see the camera viewfinder.

2. If the softkey options are not visible, press either softkey

to see them.

3. Press Menu (right softkey) and select Mode > Timer.

4. Press the Camera (e) key or press s to start the

five second delay.

5. Aim the camera lens at yourself.

6. When you hear the camera shutter sound, the photo is

taken, and your photo displays.

Camera

Section 2H: Using the Built-in Camera 89

Viewing Stored Pictures

Pictures are automatically stored in your device, unless you use picture options to set your device to store pictures to the miniSD card inserted in your device.

For information on how to change the default location

Tip:

for stored pictures, see “Setting Picture Options” on page

94.

To view pictures stored to the default location in your device:

1. Press Start (left softkey).

2. Select Pictures & Videos.

3. Select the picture to view

4. Press View (left softkey).

To view pictures located in a folder other than the default pictures folder, including a miniSD card:

1. Press Start (left softkey).

2. Select Pictures & Videos.

3. Press Menu (right softkey) and select Folders.

4. Select the folder that contains stored pictures. To select

a folder in your device’s memory other than the My Pictures folder, select My Device and then choose the appropriate folder from the screen.

5. Select the picture you wish to view.

6. Press View (left softkey).

90 Section 2H: Using the Built-in Camera

Shooting Videos

00:05 43:20

Stop

Pictures & Videos

Pause

VIDEO

AREA

Remaining recording timeCurrent recording length

Your device’s built-in video camera allows you to record and view full-color digital videos and send them to your friends and family.

To re cord a v id eo cl ip :

1. Press the Camera (e) key to see the camera viewfinder.

2. If the softkey options are not visible, press either softkey

to see them.

3. Press Menu (right softkey) and select Video to go to the

camcorder.

4. Point the camera lens at the video subject.

To adjust video settings (Still, Brightness, Quality, and

Tip:

White Balance) in the camera viewfinder, press Menu

(right softkey).

5. Press the Camera (e) key or s to begin recording a

video. The video displays in the viewfinder.

6. Press Stop (left softkey) to end recording the video

altogether, or press Pause (right softkey) to pause

Section 2H: Using the Built-in Camera 91

Camera

The number on the left side of the screen is the current

Tip:

length of the video clip you are recording. The number on the right indicates the remaining recording time.

recording and Resume (right softkey) to continue recording.

Playing Video Clips

Video clips are automatically stored in your device, unless you use picture options to set your device to store video clips to the miniSD card inserted in your device.

To play video clips stored to the default location in your device:

1. Press Start (left softkey).

2. Select Pictures & Videos.

3. Select the video clip to play.

4. Press Play (left softkey).

To play video clips located in a folder other than the default video folder, including a miniSD card:

1. Press Start (left softkey).

2. Select Pictures & Videos.

3. Press Menu (right softkey) and select Folders. To select a

folder in your device’s memory other than the My Pictures folder, select My Device and then choose the appropriate folder from the screen.

4. Select the folder that contains stored videos.

5. Select the video clip to play.

6. Press Play (left softkey).

When you press Play (left softkey), the video clip displays in the Windows Media screen.

92 Section 2H: Using the Built-in Camera

Motorola Q Q 9c User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome to Sprint

Introduction

Getting Started

Setting Up Service

Getting Started With Sprint Service

Setting Up Your Voicemail

Sprint Account Passwords

Getting Help

Using Your Device

About Your Device

Features of Your Device

Getting More Information

Getting to Know Your Device

Your Device

Accessories

Turning Your Device On and Off

Using the Battery and Charger

Inserting and Removing a miniSD Card

Getting Around Your Device

Understanding the Home Screen

Navigating Menus and Lists

Displaying Your Phone Number

Setting the Volume

Locking and Unlocking the Keypad

Locking and Unlocking the Device

Using Calling Features

Making and Answering Calls

Calling Emergency Numbers

Turning Off Call Alerts

Using Speakerphone

Using Call History

Using Speed Dial

Redialing a Number

Entering Text

Entering Letters, Numbers, and Symbols

Using the Input Method Editor

Synchronizing and Using Email

Synchronizing

Using Email

Customizing Your Device

Controlling Your Roaming Experience

Using Profiles

Using Settings

Using Personalize My Q

Setting Flight Mode

Setting Audio Enhancement

Using the Built-in Camera

Taking Pictures

Shooting Videos