Motorola Q GSM Service Manual

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Page 1

Level 1 & 2 Service Manual

6809511A67-O

Q GSM

Digital Wireless Telephone

Q GSM 850/900/1800/1900 GPRS/EDGE

Page 2

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

Mobile Devices Business, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33325-6220

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Level Service Manual

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Removing and Replacing the Battery Door and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Removing and Replacing the Subscriber Identity Module (SIM) and Memory Card . . . . . . . . . . . . . . . . 17

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Exploded View Diagram (Main assembly) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Exploded View Parts List (Main assembly) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessories (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Contents

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Level 1 and 2 Service Manual

Introduction

Product Identification

Q GSM 6809511A67-O

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Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, fullservice customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Motorola products are identified by the model number on a label usually located under the battery. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The

revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams, and printed circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause any harmful interference, and

• this device must accept interference received, including interference that may cause undesired operation

This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola,

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Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, pat ents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About This Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of Q telephones. Refer questions about this manual to the nearest Customer Service Manager. This manual contains mechanical service information required for the equipment described and is current as of the printing date.

Audience

This document aids service personnel in testing and repairing Q telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Q GSM

Scope

This manual provides basic information relating to Q telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including:

• Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testin g and verifi cation o f uni t functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.

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Level 1 and 2 Service Manual

Conventions

Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.

➧

G E

Warranty Service Policy

The product is sold with the standard 12 month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

Note: Emphasizes additional information pertinent to the subject matter.

Caution: Emphasizes information about actions which may result in equipment damage.

Warning: Emphasizes information about actions which may result in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the Menu Key”, you will see “Press

Information from a screen is shown in text as similar as possible to what appears in the display. For example, MESSAGE.

Information that you need to type is printed in boldface type

M”.

The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be arranged through the local Motorola Support Center.

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Parts Replacement

Q GSM

When ordering replacement parts or equipment, include the Motorola part number and description used in this service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023 F AX: 800-622-6210 F AX: 847-576-3023 Website: http://businessonline.motorola.com

EMEA

Phone: +49 461 803 1404 Website: http://emeaonline.motorola.com

Asia

Phone: +65 648 62995 Website: http://asiaonline.motorola.com

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Level 1 and 2 Service Manual

Specifications

General Function Specification

Frequency Range GSM 850 824-848 MHz Tx

Frequency Range GSM 900 880-915 MHz Tx (with EGSM)

Frequency Range DCS 1800 1710-1785 MHz Tx

Frequency Range PCS 1900 1850-1910 MHz Tx

Channel Spacing 200 kHz Channels 174 EGSM, 374 DCS, 374 PCS, 124 GSM

Modulation GMSK at BT = 0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45 MHz Frequency Stability ± 0.10 ppm of the downlink frequency (Rx) Operating Voltage +3.4V dc to +4.2V dc (battery)

Transmit Current Drain 101-260 mA average talk current drain Stand-by Current drain 4.6 mA (DRX2), 4 mA (DXR9) typical Temperature Range -10° C to +55° C (+15° F to +130° F) Dimensions, with 1170 mAh Li Ion

battery Size (Volume) 85 cc, with battery Weight 115 grams with battery Battery Life, with standard 1170 mAh Ion

Battery

Battery Charge Time 4 hours to 90% of 1070 mAh capacity on mid-rate

Alert volume Max 95 dB @5cm, 0.5 Watts input

869-893 MHz Rx

925-960 MHZ Rx

1805-1880 MHz Rx

1930-1990 MHz Rx

with 8 channels per carrier

+5.0V dc (external connector)

117 x 64 x 11.5 (in mm)

Talk Time 300 to 420 minutes with 50 % VAF and DTX ON Standby time 230 in DRx 2 and 270 hours in DRx 9

All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted with 50 % VAF and DTX ON

2 hours to 90% of 1070 mAh capacity on fast-rate

T r ansmitter Functions Specification

RF Power Output 32 dBm nominal GSM 850 abd 900 bands, 29 dBm nominal GSM 1800 and GSM

Output Impedance 50 ohms nominal Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receiver Functions Specification

Receive Sensitivity Better than -103 dBm RX Bit Error Rate (100k bits) Type II < 2%

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Speech Coding Functions Specification

Speech Coding Type Regular pulse excitation/linear predictive coding with long term

prediction (RPE LPC with LTP) Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps

Q GSM

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Level 1 and 2 Service Manual

Product Overview

Motorola Q telephones deliver GSM features in a small and lightweight package. These Global System for Mobile communications (GSM) General Packet Radio Service (GPRS) Enhanced Data Rates for GSM Evolution (EDGE) & Wireless Application Protocol (WAP)-enabled mobile phones incorporate an icon based User Interface (UI) for easier operation, allows Short Message Service (SMS) text messaging, Multi-media Messaging Services (MMS), and includes Personal Information Manager (PIM) functionality. Q is a quad-band phones that allow roaming within the GSM 850 MHz, GSM 900 MHz, 1800 MHz Digital Cellular System (DCS), and PCS 1900 MHz bands.

Q telephones have a tablet form factor. They feature viewable 2.4“ 240 x 320 TFT, 64k color display for caller identification with date/time. The bottom part of the tablet contains the keyp ad, transceiver printed circuit board (PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 1170 mAh Lithium Ion (Li Ion) battery fits behind a removable back cover and provides up to 300 minutes of talk time and 192 hours of standby time in GSM mode.

The phone accepts 3V Subscriber Identity Module (SIM) cards that fit into the SIM holder under the battery. The phone also incorporates an internal designed antenna. Inexpensive direct connection to a computer or handheld device through USB for data and fax calls, and for synchronizing phonebook entries with Motorola mobile Phone Tools™ software, can be accomplished using the optional data cable and soft modem.

Features

Q telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM/GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, SIMplify maintenance, and provide a wide variety of operational functions.

Other features available in this family of telephones include:

• GSM/GPRS/EDGE 850/900/1800/1900 MHz

• Bluetooth Class 2

• GPRS Class 10

• EDGE Class 10

Physical

• Width 64 mm

• Height 117 mm

• Depth 11.5 mm

• Volume 85 cc

• Weight 115.0 grams

Audio

• AAC

•MP3

•WMA

•WAV

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Video

• MPEG4 Video clip playback

• H.263

•WMV

Display

• 2.4“ 240 x 320 TFT, 64k colors

Memory

• 64 MB internal memory

• Accepts removable microSD memory up to 2GB modules

Imaging

• Primary camera resolution 1.3 MP

Wireless Access Protocol (WAP) 2.0 Compliancy

Q GSM

➧

In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network.

Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.

If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.

SIM Toolkit™ - Class 2

SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.

Simplified Text Entry

iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available on the phone in all languages.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book

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Level 1 and 2 Service Manual

entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.

➧

User must subscribe to a caller line identification service through their service provider.

Personal Information Management

The Q telephone contains a built in calendar with date book remi nders and phonebook that can be synchronized easily to a computer.

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General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The Q controls are located on the front and sides of the device, and on the keyboard, as shown in Figures 1 and 2.

Internal Earpiece

SD card slot

Q GSM

Main Display

Volume / Scroll Wheel

Back Key

Right Soft Key

Left Soft Key

Make & answer calls.

Mic

Charge up or connect.

Figure 1. Telephone Controls, indicators, and I/O Connections

Right Soft Key

Turn on & off, hang up, exit menus.

Back Key

Scroll up, down, left, or right. Press in to select.

061418o

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Level 1 and 2 Service Manual

Volume / Scroll Wheel

SD Card slot

Back Key

EMU Connector

061419o

Figure 2. Telephone Controls and Indicators Locations (Sides)

Indicators, in the form of icons, are displayed on the LCD (see Figure 3).

2. GPRS

1. Signal

Strength/ Airplane Mode

3. Bluetooth

Message Location8.Profile

4. Messaging

Presence

10 . Battery

Level

9. Active Line

061420o

Figure 3. Main Screen Icon Display

1. Signal Strength/Airplane Mode Indicator – Vertical bars show the strength of the

network connection. You can’t make or receive calls when the no signal indicator

0 or

airplane mode indicator A shows. The roam indicator (1 or 2) shows when your phone is seeking or using a network outside your home network.

2. GPRS Indicator – Shows when your phone is using a high-speed General Packet

Radio Service (GPRS) network connection. Indicators can include:

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Q GSM

= GPRS

connection

= GPRS data

transfer

3. Bluetooth Indicator – Shows when your phone is connected to another device in a

Bluetooth connection.

4. Messaging Presence Indicator – Shows your instant messaging (IM) status. Indi-

cators can include:

= online

= busy

= invisible to IM

5. IM Indicator – Shows when you receive a new IM message.

6. Message Indicator – Shows when you receive a new text or voicemail message.

7. Profile Indicator – Shows the profile setting.

)

= normal

= vibrate

= silent

(

= meeting

= GPRS secure

data transfer

= GPRS unsecure data transfer

= offline

= discrete

= airplane

(

= sleeping

= active

)

= car

8. Active Line Indicator – Shows X to indicate an active call, or Y to indicate when

call forwarding is on. Indicators for dual-line-enabled SIM cards can include:

= line 1 active

= line 1 call

forward on

9. Battery Level Indicator – Vertical bars show the battery charge level. Recharge the battery

when your phone shows Low Battery.

= line 2 active

= line 2 call

forward on

Menu Navigation

Q telephones are equipped with an icon and graphical-based user interface. All of the phone’s features can be accessed with a 5-way navigation key that allows you to move easily through menus and select menu items.

Liquid Crystal Display (LCD)

The LCD provides an large color display with user-adjustable brightness settings for optimum readability in all light conditions. The large 2.4“ 240 x 320 TFT, 64k color display provides room for entering text, viewing graphics, tapping icons, and system prompts.

Whether a phone displays all indicators depends on the programming and services to which

➧

the user subscribes.

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Level 1 and 2 Service Manual

Figures 4 shows the Idle Screen display.

Battery Information

Recent Calls

Calendar Messages

Left Soft Key

Label

Figure 4. Main Screen Display

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 50%, 30%, 15% and Low Battery.

Battery Removal

Removing the battery causes the device to immediately shut down and any pending work (partially entered phone book entries or outgoing messages, for example) is lost.

Messages

Date

Right Soft Key Label

061421o

➧

All batteries can cause property damage and/or bodily injury, such as burns if a conductive material, such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

If the battery is removed while receiving a message, the message will be lost.

To ensure proper memory retention, turn the phone OFF before removing the battery.

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Q GSM

Tools and Test Equipment Q GSM

6809511A67-O

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Tools and Test Equipment

The following table lists tools and test equipment recommended for disassembly and reassembly of Q telephones. Use either the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola Part Number

0-00-00-40810 (U)SIM test card Used to enable manual test procedures.

RSX4043-A Torque Driver Used to remove and replace screws

— Torque Driver Bit T-6 Used with torque driver

Description Application

See Table 7 Rapid Charger

0180386A82

0-00-00-30005 (AMS)

19501980 (AMS)

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

2. Not available from Motorola. To order, contact: AMS Software & Elektronik GmbH, c/o Holger Grube, Lise-MeitnerStraße9 D-24941 Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50.

Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band)

Disassembly tool, plastic with flat and pointed ends (manual opening tool)

Generic press tool Used to assemble the main lens.

Used to charge battery and to power device

Provides protection from damage to device caused by electrostatic discharge (ESD)

Used during assembly/disassembly of device

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Level 1 and 2 Service Manual Disassembly

Disassembly

The procedures in this section provide instructions for the disassembly of a Q telephone. Tools and equipment used for the phone are listed in Table 1, preceding.

Many of the integrated devices used in this equipment are vulnerable to damage

G G

Removing and Replacing the Battery Door and Battery

from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.

Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.

1. Ensure the phone is turned off.

2. Press and slide the battery cover, as shown in Figure 1.

battery cover

battery cover latch

Figure 1. Removing the Battery Door

3. Lift the battery cover completely off the phone.

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Disassembly

4. Lift the end of the battery and remove it completely. See Figure 2.

Batte

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Figure 2. Removing the Battery

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

5. To replace, Align the battery with the battery compartment so the contacts on the battery match the battery contacts in the phone.

6. Insert the battery, contacts side first, into the battery compartment and push down.

7. Insert the ridge at the bottom of the battery housing into the base of the phone, then push the cover down and snap it into place.

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Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Subscriber Identity Module (SIM) and Memory Card

1. Remove the battery door and battery as described in the procedures.

SIM

061424o

Figure 3. Removing the SIM

2. Slide the SIM away from the SIM holder, as shown in Figure 3.

3. Carefully lift the SIM from the phone.

4. To replace, insert the SIM into the holder, ensuring the keyed corner of the SIM card should align with alignment groove.

5. Replace the battery and battery door as described in the procedures.

6. Slide the memory card away from the memory card holder.

Mini SD

061424o

Figure 4. Removing the Memory Card

7. Carefully lift the memory card from the phone.

8. To replace, insert the memory card into the holder, ensuring the keyed corner of the memory

9. Replace the battery and battery door as described in the procedures.

6809511A67-O March 28, 2007 17

card faces the top edge of the phone.

Page 22

Disassembly

Removing and Replacing the Rear Housing

This product contains static-sensitive devices. Use anti-static handling procedures

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, SIM and memory card as described in the procedures.

2. Remove and save the 3 screw grommets covering the housing screws.

In addition to 4 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.

3. Using a Torx driver with a T-6 bit, remove the screws at each side of the phone. Retain the screws for reassembly. See Figure 5.

Housing Screw

Figure 5. Removing the Rear Speaker Housing Screws

Housing Screw

061425o

18 March 28, 2007 6809511A67-O

Page 23

Level 1 and 2 Service Manual Disassembly

4. Open the top snap by seperating the front housing from the back housing.

061425o

Figure 6. Seperating the Front Housing from the Back H ousing

5. Un-snap the side snap by the scroll wheel by pressing on the front housing.

Figure 7. Removing the Scroll Wheel

6. Apply side force on the rear housing to disengage the lower right snap.

Figure 8. Disengaging the Lower Right Snap

6809511A67-O March 28, 2007 19

061425o

Page 24

Disassembly

7. Finish separating the housing as shown below.

061425o

Figure 9. Separating the Housing

8. Carefully rotate the rear housing away from the front housing assembly.

9. Lift the rear housing assembly away from the phone.

10. To replace the housing assembly take notice that he lower right screw does not fasten to a screw insert, but rather a locking bracket, a small "L" shaped stamped metal part. This will come loose once the screw is loosened. Postion the bracket before replacing the housing.

Slide locking bracket into this location as shown.

061425o

Figure 10. Locking Bracket Positioning

11. Carefully align the rear housing to the front assembly.

12. Gently press the housings together until they fit snuggly.

13. Replace the 4 housing screws and tighten to a final torque setting of 2.2 +/- 0.2 lbs. Do not over tighten.

14. Replace the SIM, memory card, battery, and battery cover as described in the procedures.

20 March 28, 2007 6809511A67-O

Page 25

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Camera Assembly

1. Remove the battery cover, battery, SIM, and rear housing as described in the procedures.

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when

handling.

2. Use the disassembly tool to unlock the camera flex connector from the daughter board.

3. Use the disassembly tool to remove the daughter board.

Camera Flex

Flex Connecto

Figure 11. Removing the Daughter Board

6809511A67-O March 28, 2007 21

061469o

Page 26

Disassembly

4. Remove conductive gasket then unlock the flex connector.

5. Using the disassembly tool and the plastic tweezers, remove the camera assembly.

Figure 12. Camera Assembly Removal

6. To replace, carefully insert the camera assembly into its slot in the front housing assembly, making sure the camera grommet is placed onto the plastic guide pin.

7. Apply adhesive to daughter board.

Figure 13. Camera Assembly Removal

22 March 28, 2007 6809511A67-O

Page 27

Level 1 and 2 Service Manual Disassembly

8. Place the daughter board onto the main board.

Figure 14. Camera Assembly Removal

9. Attach the camera flex by seating the flex cable, then press firmly until it snaps into place.

Figure 15. Camera Assembly Placement

6809511A67-O March 28, 2007 23

Page 28

Disassembly

10. Place the camera assembly back into the front housing. Connect the camera flex cable to the daughter board. After connecting the camera flex, apply the conductive gasket as shown below.

Apply conductive gasket as shown.

Align gasket to edges of

Place the tape over the label on the camera connector.

This section is placed on camera connector.

connector.

Figure 16. Camera Assembly Placement

11. Place water detect label in location shown.

Figure 17. Camera Assembly Removal

12. Replace the rear housing, SIM, battery, and battery cover as described in the procedures.

24 March 28, 2007 6809511A67-O

Page 29

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Transceiver Board Assembly

This product contains static-sensitive devices. Use anti-static handling procedures

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, SIM, and rear housing as described in the procedures.

2. Use the disassembly tool to pry loose the display flex connector from the main board.

Figure 18. Disconnecting the Flex from the Display Module

3. Use the disassembly tool to separate main board from front housing.

Figure 19. Separating the Main Board from the Front Housing

061469o

6809511A67-O March 28, 2007 25

Page 30

Disassembly

4. Remove the main board and disconnect ear speaker.

Figure 20. Removing the Main board and Disconnecting the Ear Speaker.

5. To replace, place keyboard on fixture # 2341A as shown.

Figure 21. Removing the Display Connector Pad

061469o

26 March 28, 2007 6809511A67-O

Page 31

Level 1 and 2 Service Manual Disassembly

6. Remove Liner from doubled sided adhesive on keyboard. Attach keyboard to main board as shown. Insure that the board to board connector is fully engaged.

Remove Tape from Connector.

061469o

Figure 22. Removing the Display Connector Pad

7. Activate double side adhesive using Fixture# 2454 and air press set 6 psi and cycle time to achieve 5 sec dwell of full contact.

Figure 23. Removing the Display Connector Pad

8. Replace the rear housing, SIM, battery, and battery cover as described in the procedures.

6809511A67-O March 28, 2007 27

061469o

Page 32

Disassembly

Removing and Replacing the Antenna

1. Remove the battery cover, battery, SIM, memory card, rear housing and transceiver board assembly as described in the procedures.

2. Use the plastic tweezers to grasp the plastic antenna and carefully release the bottom latches, See Figure 24.

Disassembly tool

061467o

Figure 24. Removing the Antenna

3. Use the disassembly tool to separate the antenna assembly, See Figure 25.

Antenna holder

Antenna

assembly

061428o

Figure 25. Separating the Antenna Assembly

4. To replace, assembly starts from right to left. Align the antenna assembly to the phone.

5. Carefully press the antenna assembly into position until the antenna assembly latches snap into position.

6. Replace the transceiver board, rear housing assembly, SIM, battery and battery cover as described in the procedures.

28 March 28, 2007 6809511A67-O

Page 33

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Display Module Assembly

1. Remove the battery cover, battery, SIM, rear housing, transceiver board assembly, and camera assembly as described in the procedures.

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when

handling.

2. Using the disassembly tool, carefully disengage the side hooks of the display bracket.

3. Lift the display from the bracket.

Disassembly tool

Figure 26. Removing the Display Module

4. Carefully and gently lift one corner of the display module assembly out of the housing assembly.

Figure 27. Display Module Removed

5. To replace the main display lens, properly align the display lens on the bracket.

6. Align the display module to the housing assembly.

6809511A67-O March 28, 2007 29

Page 34

Disassembly

7. Remove protective liners as shown. Remove FM from display and housing using de-ionized air.

Figure 28. Removing the Protective Liners

8. Gently fold flex upward and place display in place as shown. To prevent display cracking, engage snaps in order shown below. Only press on edges of display.

These tabs must remain in this

Close up of tab

position. Be careful not to trap tabs

under the LCD display

Figure 29. DisplayPlacement and Tabs

30 March 28, 2007 6809511A67-O

Page 35

Level 1 and 2 Service Manual Disassembly

9. Only fold the display flex in the direction shown. Never bend the flex in the opposite direction. Bending in the opposite direction will damage the display.

Figure 30. Inserting the Display Module

10. Remove protective liner as shown.

6809511A67-O March 28, 2007 31

Figure 31. Removing the Protective Liner

Page 36

Subscriber Identity Module (SIM) and Identification

SIM

A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).

The SIM contains:

• All the data necessary to access GSM services.

• The ability to store user information such as phone numbers.

• All information required by the network provider to provide access to the network.

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's original personalized details such as menu and stored memory such as phone books, or even just program a unit with basic user information such as language selection. Q telephones use TrueSync® synchronization software to effect a personality transfer.

Identification

Each Motorola GSM device is labeled with a variety of identifying numbers. The following information describes the current identifying labels.

Mechanical Serial Number (MSN)

The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit.

The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections, as shown in Figure 32.

3 Digits 1 Digit 2 Digits 4 Digits

APC DC DC SNR

Account Product Code

i.e. StarTAC Phone130

Figure 32. MSN Label Breakdown

Distribution Center i.e. Easter Inch

Date Code: Year and Month of Shipment

Unit's individual serial number

000807a

32 March 28, 2007 6809511A67-O

Page 37

Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification

International Mobile Station Equipment Identity (IMEI)

The International Mobile station Eq uipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory.

The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2.

Table 2. IMEI Number Breakdown

TAC Serial Number Check Digit

NNXXXXXX ZZZZZZ A

Where

TAC Type Allocation Code, formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 = 0.

Phase 2 = check digit defined as a function of all other IMEI digits

Other label number configurations present are:

• TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e.

V100).

• PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the

product is shipped.

6809511A67-O March 28, 2007 33

Page 38

Troubleshooting

Troubleshooting Chart

Table 3. : Level 1 and 2 Troubleshooting Chart

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

1. Telephone will not turn on or stay on. a) Battery either discharged or

2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio.

3. Display is erratic, or provides partial or no display.

4. Incoming call alert transducer audio distorted or volume is too low.

defective.

b) Battery connectors open or misaligned.

c) Transceiver board assembly defective.

a) Antenna assembly defective. Check to make sure that the antenna pin is

b) Transceiver board assembly defective.

a) Transceiver board connections faulty.

b) Transceiver board assembly defective.

Faulty transceiver board assembly. Replace the transceiver board assembly (refer

Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.4 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.

Visually inspect the battery connectors on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for the battery connector replacement. If battery connectors are not at fault, proceed to c.

Forward to an authorized level 3 service center.

properly connected to the transceiver board assembly. If connected properly, substitute a known good antenna. If the fault is still present, proceed to b.

Forward to an authorized level 3 service center.

Remove rear chassis assembly from unit, check general condition of flexible printed cable (flex). If the flex is good, check that the flex connector is fully pressed down. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b.

Forward to an authorized level 3 service center.

to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.

5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice).

6. Receive audio from earpiece speaker is weak or distorted.

34 March 28, 2007 6809511A67-O

a) microphone obstructed by user while holding the phone

b) Microphone defective. Replace the microphone as described in the

c) Transceiver board defective. Forward to an authorized level 3 service center.

a) Connections to or from transceiver board assembly defective.

Verify transmit audio quality. If transmit audio quality is still weak and microphone is not obstructed, proceed to b.

procedures. If fault is not cleared, proceed to c.

Gain access to the transceiver board assembly as described in the procedures. Check flex and the flex connector from the front assembly to the transceiver board assembly. If flex is at fault, replace front housing assembly. If flex connector is at fault, proceed to d. If connection is not at fault, proceed to b.

Page 39

Level 1 and 2 Service Manual Troubleshooting

Table 3. : Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

b) Antenna assembly defective. Check to make sure the antenna is installed

c) Transceiver board assembly defective.

7. Telephone will not recognize or accept SIM.

8. Vibrator feature not functioning. Transceiver board assembly defective. Forward to an authorized level 3 service center.

a) SIM defective. Check the SIM contacts for dirt. Clean if

b) Transceiver board assembly defective.

correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to d.

Forward to an authorized level 3 service center.

necessary and check if fault has been cleared. If the contacts are clean, insert a known good SIM into the telephone. Power up the unit and confirm that the SIM has been accepted. If the fault no longer exists, replace the defective SIM. If the SIM is not at fault, proceed to b.

Forward to an authorized level 3 service center.

9. Internal Charger not working. Faulty charger circuit on transceiver

10. Real Time Clock resetting when standard battery is removed.

11. No or weak audio when using headset. a) Headset not fully pushed home. Ensure the headset plug is fully seated in the

board assembly.

Lithium button cell in the display board may be depleted.

b) Faulty jack socket on transceiver board assembly.

Test a selection of batteries in the rear pocket of the desktop charger. Check LED display for the charging indications. If these are charging properly, then the internal charger is at fault. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.

Refer service to a Level 3 service center for replacement.

jack socket. If fault not cleared, proceed to b.

Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.

6809511A67-O March 28, 2007 35

Page 40

Troubleshooting

Exploded View Diagram (Main assembly)

28a

28b

499

031826o

Figure 33. Exploded View Diagram (Main assembly)

36 March 28, 2007 6809511A67-O

Page 41

Level 1 and 2 Service Manual Troubleshooting

Exploded View Parts List (Main assembly)

The following part number table is provided only for reference. Please contact your local Motorola parts organization for current part number information .

Table 4. Exploded View Parts List

Item

Number

Part Number Description Item

Number

1 1571446B01 Front Housing painted, Licorice Black 25 1571206C01 Battery door standard, painted

2 6171110B02 Main Lens 26 4171793B01 Battery door latch spring 3 3571236B01 Screen, earpiece secondary 27 5571196C02 Battery door latch, plated black 4 3571452B01 Screen, earpiece tertiary 28 8471427B01 Camera Module - 1.3 (a) 5 3871041B02 Side Button 0571124B01 Camera Grommet (b)

6 0571119B01 HSJ Grommet 29 0387790L13 Screws (4X) 7 0771117B01 Locking Bracket 30 3871116B01 Screw hole plug, top (2X) 8 1371115B02 Batwing Front 31 3871 301B01 RF grommet

9 3571294C01 Screen, MIC 32 3871127B01 Screw hole plu g, bottom 10 6471043B02 Decorative Bezel 33 7289804Y01 D isplay - Inner Module 11 3871040B07 Keypad Assembly 34 N/A Main Board Assembly 12 1171571C01 Front Liner 35 N/A Keyboard Assembly 13 1571447B01 Rear Housing painted, Licorice Black 36 N/A Daughter Board Assembly 14 1371107B02 Batwing Rear

15 8589419Y01 Bluetooth Antenna 38 4371477B01 Antenna Spacer 16 6187835N02 Lens, Camera 39 3271044F01 Main-Keypad Adhesive 17 6171280B01 Camera Bezel 40 3271840F01 Conductive Gasket, Camera

18 0571058D01 Mini SD Grommet 41 7571282B01 Camera Connector Pad 19 3571419B01 Screen, Rear port 42 5571041F01 Battery Latch 20 0171267C01 Vibrator Motor Assembly 43 7571065F01 Battery Latch Pad 21 1571126B01 Antenna/Speaker Carrier 44 3271827B01 Display Connector Pad 22 5088317Y01 Loud Speaker - 14 x 20 (2x) 45 5071324E01 Earpiece Speaker 23 3571269B01 Screen, Loudspeaker (2x) 46 4271831B01 Ground Clips, Display (2x) 24 8571026B01 Main Antenna 47 3289157Y01 Gasket, Main 2.4 Display

48 3271378D01 Gasket, Display Side 49 3571485B01 Sideport Screen

Part Number Description

black

Connector to BT Shield

There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the

6809511A67-O March 28, 2007 37

battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Page 42

Troubleshooting

Accessories (Optional)

Table 5. Accessories

Part Description Part Number

Automotive & Navigation

Bluetooth Car Kit - High Tier, T505 SYN1717 T305 Portable Bluetooth Hands-Free Speaker, Bluetooth Car

Kit, Mid Tier T605 Pro Install Bluetooth Carkit SYN1782 BT Pro-Install CarkIt IHF1000r 98676K

Data & Business Communications

Bluetooth Class 1 USB Adapter PC850 SYN1244 128MB microSD card & Mot SD adapter SYN1403 1GB microSD card & Mot SD adapter SYN1406 256MB microSD card & Mot SD adapter SYN1404 2GB microSD card & Mot SD adapter SYN1407 512MB microSD card & Mot SD adapter SYN1405 Grey EMU data cable SKN6234 USB 2.0 SD Card Reader SYN1045

Digital Accessories

Data Cable Mini USB/USB/Serial SKN6371 Data Cable USB/charging AAKN4013 Motorola Phone Tools Phase 4 SVN5539

MobileVoice (Wireless BT Headsets)

SYN1716

Bluetooth Headset H670 Black Slate (Canary) SYN1853 Bluetooth Headset H670 Cosmic Blue (Canary) SYN1855 Bluetooth Headset H670 Silver Quartz (Canary) SYN1852 Bluetooth Headset H550 Silver (SLVR) SYN1822 Bluetooth Headset - Plum - H700 SYN1818 Bluetooth Headset - Dark Pearl Blue - H800 SYN1639 Bluetooth Headset - Fire Red - H700 SYN1820 Bluetooth Headset - MiniBlue H9 SJ0095A Bluetooth Headset H555 Black/Black (RAZR) SYN1854 Bluetooth Headset - Pale Lilac - H350 SYN1948 Bluetooth Headset - Project (RED) - H500 SYN1966 Bluetooth Headset H505 EZ Pair - Black Gloss SYN1949 Bluetooth Headset H505 EZ Pair - Pink SYN1965 Bluetooth Headset H555 Silver/Black (RAZR) SYN1821

38 March 28, 2007 6809511A67-O

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Level 1 and 2 Service Manual Troubleshooting

Table 5. Accessories(Continued)

Part Description Part Number

Bluetooth Headset Black H700 (not available in North Amer-

SYN1509

ica) Bluetooth Headset H700 Blue/Black Cingular Only SYN1508 Bluetooth Mono Headset, Nickel- H500 SYN1290 Bluetooth Headset - H700 (silver) SYN1311 Bluetooth Headset - H605 SYN1303 Bluetooth Headset (Pearl Dark Gray) - H300 SYN1297 Bluetooth Headset H500 Pink SYN1436 Bluetooth Headset H350 Dark Pearl Grey SYN1763 Bluetooth Headset - HS850 (Refresh - Black) SYN1107 Bluetooth Headset - HS850 (Refresh - Blue) SYN1226 Bluetooth Headset (Pink) - H300 SYN1417 Bluetooth Headset (Pure White) - H300 SYN1416 Bluetooth Headset H700 D&G Gold SYN1769 Bluetooth Headset H350 Sapphire Blue SYN1738 Bluetooth Headset H350 Silver Quartz SYN1765 Bluetooth Headset H350 Silver Sail SYN1764 Bluetooth Headset H350 Black SYN1439 Bluetooth Headset Softtouch Black H500 SYN1374 Bluetooth Headset H500 Celery SYN1732 Bluetooth Headset H500 Cosmic Blue SYN1617 Bluetooth Headset H500 Fire Red SYN1667 Bluetooth Headset H500 Hot Pink SYN1525 Bluetooth Headset H500 Oi Branded SYN1735 Bluetooth Headset H500 Pumpkin SYN1733 Bluetooth Headset H500 Steel Teal SYN1734

Modules & Emerging Technologies

Oakley RAZRWIRE (Mercury: NA) - H7 98679H Oakley RAZRWIRE (Pewter/Black: NA) - H7 98677H Oakley RAZRWIRE (Plantinum/Rootbeer: NA) - H7 98678H Reverb (Oakley Stereo Bluetooth Eyewear - BLK) SYN1552 Reverb (Oakley Stereo Bluetooth Eyewear - WHT) SYN1553 REVERB (Oakley Stereo Bluetooth Eyewear Br. Sm.) SYN1554 Audex Motorola Jacket Series Electronics - Deep Spruce SYN1712 Audex Motorola Jacket Series Electronics - Fire Red SYN1713

Music & Entertainment

6809511A67-O March 28, 2007 39

Page 44

Troubleshooting

Table 5. Accessories(Continued)

Part Description Part Number

HT820 BT Stereo Headphones Black (soft-touch black) SYN1967 D&G Stereo Headset SYN1744 EMU STEREO HEADSET FIRE RED S YN1632 JBL Black On Tour Portable Speaker SYN1451 Motorola Bluetooth Active Headphones S9 SYN1902 S200 EMU Stereo HS - Cherry Red SYN1709 S200 EMU Stereo HS - Cingular SYN1562 S255 EMU Mono HS SYN1471 S262 EMU Stereo HS SYN1457 Stereo Headset - EMU SYN1301 Adapter EMU to 2.5mm stereo SYN1505 Adapter EMU to 3.5 mm SYN1504 Bluetooth Stere o Headset & Controller S705 SYN1711 Bluetooth Stereo Headset HT820 SYN0948 S805 DJ Headset - Bluetooth - Music and Telephony SYN1673 JBL On Tour Mobile European Kit OnTourMBBLKE JBL On Tour Mobile portable speaker US Kit OnTourMBBLK JBL On Tour Mobile speaker PRC kit CH1414A JBL On Tour Mobile speaker UK kit OnTourMBBLKU Sinead Music Dock S850 SYN1847

Power

Vehicle Power Adapter EMU - VC700 SYN0847 Battery BT50 (PF4 Ltd) Li-Ion 880 mAh SNN5771 Standard Car Charger EMU - P310 SYN1630 Charger Adapter EMU/EMU (Y-cable) SKN6222 Travel Charger EMU Mid-Rate Switcher - Argentina SPN5192 Travel Charger EMU Mid-Rate Switcher - Australia SPN5193 Travel Charger EMU Mid-Rate Switcher - BRAZIL SPN5187 Travel Charger EMU Mid-Rate Switcher - EURO SPN5189 Travel Charger EMU Mid-Rate Switcher - INDIA SPN5194 Travel Charger EMU Mid-Rate Switcher - JAPAN SPN5274 Travel Charger EMU Mid-Rate Switcher - KOREA SPN5351 Travel Charger EMU Mid-Rate Switcher - MEXICO SPN5186 Travel Charger EMU Mid-Rate Switcher - PRC SPN5188 Travel Charger EMU Mid-Rate Switcher - TWN SPN5216 Travel Charger EMU Mid-Rate Switcher - UK/HK SPN5190

40 March 28, 2007 6809511A67-O

Page 45

Level 1 and 2 Service Manual Troubleshooting

Table 5. Accessories(Continued)

Part Description Part Number

Travel Charger EMU Mid-Rate Switcher - US ENG SPN5185 Travel Charger EMU Rapid Switcher - Argentina SPN5197 Travel Charger EMU Rapid Switcher - BRAZIL SPN5196 Travel Charger EMU Rapid Switcher - HK SPN5199 Travel Charger EMU Rapid Switcher - Japan SPN5275 Travel Charger EMU Rapid Switcher - MEXICO SPN5200 Travel Charger EMU Rapid Switcher - PRC SPN5198 Travel Charger EMU Rapid Switcher - US SPN5202 Travel Charger EMU Rapid TWN SPN5270 VPA EMU High Performance "Loop" SPN5401 P320 desktop BOC (battery-only-charge), platform, EMU SPN5394 P790 Portable Charger SPN5353 Charger Adapter - Aust/NZ Plug SYN8127

6809511A67-O March 28, 2007 41

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1 and 2 6809511A67-O

Level 1 and 2 Service Manual Index

Q GSM

Index

active line indicator 12 airplane mode indicator antenna, removing and replacing

battery

charge indicator function removing

battery housing

removing

battery indicator Bluetooth indicator

call forward indicator 12 caller ID camera assembly, removing and replacing Canadian Interference-Causing Equipment regulations changes

conventions copyrights

product

computer software

disassembly 15 display module assembly, removing and replacing

exploded view diagram 36 exploded view parts list

FCC rules 1 features

caller ID SIM Toolkit text entry Wireless Access Protocol (WAP)

GPRS indicator 11

identification 32

international mobile station equipment identity mechanical serial number

product IM indicators IMEI

in-call indicator

LCD 12 liquid crystal display (LCD) Low Battery message

message indicator 12 MSN

names

product

operation 10

battery

controls, indicators, and I/O connectors

LCD

menu navigation

part numbers

accessories parts

exploded view diagram

exploded view parts list product

changes

identification

names product overview

features profile indicator

rear housing

removing regulatory agency compliance

6809511A67-O March 28, 2007 42

Page 47

Level 1 and 2 Service Manual Index

removing

antenna battery battery housing camera assembly display module assembly cover rear housing SIM transceiver board assembly

replacement parts

contact information

replacing

antenna battery camera assembly display module assembly rear housing SIM transceiver board assembly

13, 15

serial number

mechanical

service manual

about revisions scope

service policy

customer support out of box failure product support

service procedure

ordering replacement parts

shut down

upon battery removal signal strength indicator SIM card

personality transfer

replacing SIM Toolkit SIM, removing and replacing specifications support

customer

product

troubleshooting

WAP (Wireless Access Protocol) 8 warranty service

text entry 8 tools and test equipment transceiver board assembly, removing and replacing

6809511A67-O October 12, 2006 43

Page 48

Page 49