Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
The Motorola products described in this manual may include copyrighted
Motorola and third-party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce t he copyrighted software . Accordingly, any copyrig hted software
contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of the Motorola products shall
not be deemed to grant either directly or by implication, estoppel, or
otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for
the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Manual number:6809508A56-A
Microsoft Window Mobile Version 5.0
Radio Version Q2-BP_C_06.15.00R.Q2 Portable
RIL Version 2.000
OS 5.1.195 (Build 14960.2.4.0)
Sprint and Nextel have come together offering you more choice
and flexibility to do whatever you want, just about whenever you
want.
This powerful combination brings you access to more
products, more services, and more of what you need, to do
more of what you want. Welcome to a future full of
possibility. Welcome to the new Sprint.
Welcome and thank you for choosing Sprint.
i
Introduction
This Getting Started Guide introduces you to Sprint Service and
all the features of your new device. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Using Your Device
⽧ Section 3: Sprint Service Features
⽧ Section 4: Safety, Warranty, and Legal Information
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your new device and service. The Table of Contents and Index
will also help you quickly locate specific information.
You'll get the most out of your device if you read each sec tion.
However, if you'd like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to
that page. Follow the instructions in that section, and you'll
be ready to use your device in no time.
User Guide
Note:
WAR NI NG!
ii
Because of updates in device software, this printed
guide may not be the most current version for your
device. Visit www.sprint.com and log on to
My Sprint Wirel ess to access the most recent version of
the guide.
Please refer to the Important Safety Information section
on page 134 to learn about information that will help
you safely use your device. Failure to read and follow the
Important Safety Information in this device guide may
result in serious bodily injury, death, or property
damage.
Section 1
Getting Started
Section 1A
Setting Up Service
In This Section
⽧ Getting Started With Sprint Service
⽧ Setting Up Your Voicemail
⽧ Sprint Account Passwords
⽧ Getting Help
Setting up service on your new device is quick and easy. This
section walks you through the necessary steps to unlock your
device, set up your voicemail, establish passwords, and
contact Sprint for assistance with your wireless service.
2Section 1A: Setting Up Service
Getting Started With Sprint Service
Determining If Your Device Is Already Activated
If you purchased your device at a Sprint Store, it is probably
ready to use. If you received your device in the mail, it
probably has been activated; all you need to do is unlock it.
If your device is not activated, please call Sprint Customer
Service at 1-888-211-4PCS (4727).
Unlocking Your Device
To unlock your device, follow these easy steps:
1. Press and hold the Power/End key (p) to turn the device
on.
2. Press Unlock (left softkey).
To select a softkey, press the button directly below the text
Tip:
appearing on the bottom left and right of your display screen.
Softkey actions change according to the screen you are
viewing.
3. Enter your four-digit lock code. (For security purposes,
the code is not visible as you type.)
If you can’t recall your lock code, try using the last four digits
Tip:
of either your Social Security number or phone number, or try
entering 0000 or NATL (6285). If none of these work, call
Sprint Customer Service at 1-888-211-4PCS (4727).
Setting Up Service
Section 1A: Setting Up Service3
Setting Up Your Voicemail
Unanswered phone calls are automatically transferred to
your voicemail, even if your device is in use or turned off.
Therefore, you may want to set up your voicemail and
personal greeting as soon as your device is activated.
To set up your voicemail:
1. From standby mode, press and hold 1.
2. Follow the system prompts to:
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
䡲 Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding
bypassing the need for you to enter your passcode).
Voicemail Passcode
Note:
If you are concerned about unauthorized access to your
voicemail account, Sprint recommends that you enable your
voicemail passcode.
For more information about using your voicemail, see
“Setting Up Your Voicemail” on page 115.
1,
4Section 1A: Setting Up Service
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your
personal account information, your voicemail account, and
your data services account. To ensure that no one else has
access to your information, you need to create passwords to
protect your privacy.
Account Password
If you are the account owner, you have an account password
to sign on to
Customer Service. Your default account password is the last
four digits of your Social Security number. If you are not the
account owner (if someone else receives the invoice for your
Sprint service), you can get a sub-account password at
www.sprint.com.
Voicemail Password
You create your voicemail password (or passcode) when you
set up your voicemail. See “Setting Up Your Voicemail” on
page 4 for more information on your voicemail password.
Sprint Power Vision Password
You may elect to set up a Sprint Power Vision password. This
optional password can be used to authorize the purchase of
Premium Services content and to protect personal
information
For additional information, or to change your passwords, sign
on to
1-888-211-4PCS (4727).
www.sprint .com and to use when calling Sprint
on accounts with more than one phone or device.
www.sprint.com or call Sprint Customer Service at
Setting Up Service
Section 1A: Setting Up Service5
Getting Help
Visitwww.sprint.com
You can go online to:
䢇 Access your account information.
䢇 Check your minutes used (depending on your
Sprint service plan).
䢇 View and pay your bill.
䢇 Make your life easier by enrolling in Sprint online billing
and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest phones or devices.
䢇 View other Sprint service plans and options.
䢇 Learn more about the Sprint Power Vision Network and
other great products like games, ringers, screen savers,
and more.
Reaching Sprint Customer Service
You can reach Sprint Customer Service many different ways:
䢇 Dial
your device.
䢇 Sign on to your account at www.sprint.com.
䢇 Call us toll-free at 1-888-211-4PCS (4727).
and then press the Call/Answer key (N) on
*2
Receiving Automated Invoicing Information
For your convenience, your device gives you access to
invoicing information on your Sprint account. This
information includes balance due, payment received,
invoicing cycle, and an estimate of the number of minutes
used since your last invoicing cycle.
6Section 1A: Setting Up Service
To access automated invoicing information:
䊳 Press
This service may not be available in all Affiliate areas.
Note:
and then press the Call/Answer key (N).
*4
Sprint 411
You have access to a variety of services and information
through Sprint 411, including residential, business, and
government listings; movie listings or show times; driving
directions, restaurant reservations, and major local event
information. You can get up to three pieces of information
per call, and the operator can automatically connect your call
at no additional charge.
There is a per-call charge to use Sprint 411 and you are billed
for airtime.
To call Sprint 411:
䊳 Press
411
and then press the Call/Answer key (N).
Sprint Operator Services
Sprint Operator Services provides assistance when placing
collect calls or when placing calls billed to a local telephone
calling card or to a third party.
To access Operator Services:
䊳 Press
For more information or to see the latest in products and
services, visit us online at
and then press the Call/Answer key (N).
0
www.sprint.com.
Setting Up Service
Section 1A: Setting Up Service7
8
Section 2
Using Your Device
Section 2A
About Your Device
In This Section
⽧ Features of Your Device
⽧ Getting More Information
Your device is packed with features that simplify your life
and expand your ability to stay connected to the people and
information that are important to you. This section list some of
the great features of your device and tells you where to get
more information on using it.
10Section 2A: About Your Device
Features of Your Device
Congratulations on the purchase of your wireless smart
device. The MOTO Q
TM
by Motorola is lightweight, easy-to-use,
and reliable, and it offers many significant features and
service options. The following list previews some of those
features and provides page numbers where you can find out
more:
䢇 Dual band (800/1900 digital MHz) allows you to make
and receive calls while on the Sprint National Network
and to roam on other networks where Sprint has
implemented roaming agreements.
䢇 Full QWERTY keyboard lets you enter text easily (see
POP3/IMAP4, Microsoft® Exchange, and Good Mobile
Messaging™. You can view email and attachments (page
63).
䢇 The synchronization features give you many ways to
synchronize. For example: ActiveSync® with Microsoft®
Exchange Server 2003, IrDa (infrared), and the Motorola
mini USB connector (page 56).
䢇 SMS Text Messaging (page 121) provides quick and
convenient messaging capabilities.
䢇 The virtually unlimited address book lets you store as
many contacts as available memory will hold and a
calendar, both of which you can synchronize with the
Microsoft Outlook® contacts and calendar feature on your
PC (page 100).
䢇 Speed dial lets you dial phone numbers with fewer key
presses (page 49).
䢇 The miniSD card slot lets you expand your device’s
memory to hold whatever you need (page 28).
About Your Device
Section 2A: About Your Device11
䢇 Bluetooth® capabilities lets you pair your device to other
Bluetooth devices, including headsets and handsfree
devices. You may also pair with a personal computer or
handheld device for dial-up networking, using your device
as a wireless modem (page 107).
䢇 The built-in camera allows you to take full-color digital
pictures and videos (page 85).
䢇 The media player allows you to enjoy video clips and
listen to audio files with your device (page 94).
䢇 Pocket Internet Explorer® lets you browse the Internet
(page 97).
䢇 Sprint Voice Command lets you dial phone numbers by
saying a name or the digits of a phone number
(page 130).
䢇 Voice recognition software that lets you place calls and
perform quick tasks just by using your voice (page 110).
䢇 Your device’s dial-up networking capabilities let you use
your device as a modem to connect you PC to the Internet
on Sprint’s network.
12Section 2A: About Your Device
Getting More Information
Besides this Getting Started Guide, there are many resources
you can go to for more information:
䢇 If you need help while using your device, go to the Home
Screen and press Start (left softkey). Then select Help and
QuickStart Guide.
䢇 For detailed information on setting up email on your
device, see the Setting Up Email guide that came with
your device.
䢇 For more information on using ActiveSync, choose Help
from the ActiveSync menu bar when ActiveSync is open
on your PC.
䢇 For more support information, see the Motorola Q
Support Web site at
http://www.motorola.com/support/Q. Yo u
can also contact the Motorola Customer Support Center
at 1-800-657-7576 (United States and Canada) or
1-888-390-6456 (TTY/TDD United States for hearing
impaired).
䢇 Motorola Software Update is an easy and convenient way
to update your device to the latest available software.
Access the tool and check for updates at
http://www.hellomoto.com/update.
䢇 For questions about your account or features available on
the network, contact Sprint or visit
www.sprint.com for the
latest information and help.
About Your Device
Section 2A: About Your Device13
Section 2B
Getting to Know Your Device
In This Section
⽧ You r D ev ic e
⽧ Accessories
⽧ Turni ng Your Devic e On a nd Off
⽧ Using the Battery and Charger
⽧ Inserting and Removing a miniSD Card
Your device has a lot of functionality packed into a sleek design.
This section describes all the basic physical features of your
device and how to use them.
14Section 2B: Getting to Know Your Device
Your Device
5. Call/Answer
3. Center
2. Navigation
6. Home Key
7. ALT Key
9. Microphone
8. Message/Display
15. Power/End
16. Right
4. Left Softkey
17. Undo/Back
14. Enter Key
13. Caps Key
11. Speakerphone/
Off Key
12. Camera Key
Voice Recognition
10. Space Key
Key
Key
Key
Key
Key
1. Earpiece
Select Key
Softkey
Front View of Your Device
Your D e v ice
Section 2B: Getting to Know Your Device15
Side Views of Your Device
22. Thumb Wheel
21. Undo/Back Button
18. Infrared Port
19. Memory Card Slot
20. Mini-USB Port
16Section 2B: Getting to Know Your Device
Back View of Your Device
23. Headset Jack
24. Camera Lens
25. Camera
27. Battery Door
26. Speakers
Flash
Release
Button
Your D e v ice
Section 2B: Getting to Know Your Device17
Key Functions
1. Earpiece lets your hear the caller and automated
prompts.
2. Navigation Key (S) scrolls through the device’s menu
options and highlights items on the display. Use it to
move up, down, left, and right.
3. Center Select Key (s) selects the highlighted item when
navigating through a menu or around the display.
4. Left Softkey lets you select actions and menu items
appearing on the bottom left of the display screen.
5. Call/Answer Key (N) allows you to place or receive calls,
answer Call Waiting, and use Three-Way Calling.
6. Home Key (Y) returns you to the Home Screen and gives
you a shortcut to some frequently used functions. Press
the Home key (Y) to return to the Home Screen. Press
and hold the Home key (Y) to display a Quick List of
frequently used functions.
7. ALT Key () selects a text entry mode.
8. Message/Display Off Key () takes you to your
message Inbox.
9. Microphone allows the other caller to hear you clearly
when you are speaking to them.
10. Space Bar makes a space when you are entering text.
11. Speakerphone/Voice Recognition Key () turns the
spe akerphon e on during a call . In standby mo de, th e key
activates voice recognition.
12. Camera Key (Í) allows you to activate the built-in
camera.
13. Caps Key (Â) allows you to change between uppercase,
lowercase, and caps lock within a text input mode.
18Section 2B: Getting to Know Your Device
14. Enter Key (Á) starts a new line of text. When you are not
in text entry mode, it selects the highlighted item when
navigating through a menu or around the display.
15. Power/End Key (O) powers your device on and off and
ends a call. Press and hold the Power/End key (O) for
seconds to turn your device on or off. Press the
Power/ End key (O)
to end a call.
16. Right Softkey lets you select actions and menu items
appearing on the bottom right of the display screen.
17. Undo/Back Key (À) deletes characters from the display in
text entry mode. When you are not in text entry mode,
it takes you to the previous screen or menu. This has the
same function as the Undo/Back button on the side of
your device.
18. Infrared Port allows you synchronize and exchange files
with an infrared-capable PC or other infrared-capable
device.
19. Memory Card Slot is where you insert a miniSD
(Secure Digital) memory card to expand the device’s
available memory space.
20. Mini-USB Port allows you to plug in the battery charger
or a mini-USB cable.
21. Undo/Back Button takes you to the previous screen or
menu. This has the same function as the Undo/Back key
on the keypad.
22. Thumb Wheel scrolls and selects through menu options
and highlights items on the display. Turn the thumb
wheel to scroll. Press it to select the highlighted item. It
also controls volume. Press and hold and then turn the
thumb wheel to adjust the earpiece, speaker, or headset
volume.
23. Headset Jack lets you connect your stereo headset to
your device.
Your D e v ice
Section 2B: Getting to Know Your Device19
24. Camera Lens lets you capture clear pictures and videos.
25. Camera Flash help illuminate the pictures you take.
26. Speakers are stereo-quality speakers.
27. Battery Door Release Button lets you open the battery
door.
Accessories
Your device comes with a Lithium Ion (Li-Ion) battery, a
charger, and a mini-USB data cable.
Various accessories are available for use with your MOTO Q,
including miniSD (Secure Digital) memory cards, stereo
headsets, cases, vehicle power chargers, hands-free
accessories, and more.
To order additional accessories, go to
1-888-242-4187, or stop by any Sprint Store. For information
on Sprint Store locations, go to
It is best to carry your device in approved holsters or cases as
Note:
to not damage it by placing it in your pockets, purses, or bags.
www.sprint.com, call
www.sprintstorelocator.com.
20Section 2B: Getting to Know Your Device
Turning Your Device On and Off
Turning Your Device On
To tu rn you r d evi ce on :
䊳 Press and hold the Power/En d key (O) for
approximately two seconds or until the display turns on.
As your device connects to the network, you see a connecting
message. You may be required to enter identifying
information to use your device or to access specific features.
Turning Your Device Off
To turn your device off:
䊳 Press and hold the Power/End key (O) for three seconds
until you see the powering down animation on the
display screen.
Your screen remains blank while your device is off (unless the
battery is charging).
Your D e v ice
Section 2B: Getting to Know Your Device21
Using the Battery and Charger
WAR NIN G!
Use only Sprint-approved or Motorola-approved
batteries and chargers with your device. The failure to
use a Sprint-approved or Motorola-approved battery and
charger may increase the risk that your device will
overheat, catch fire, or explode, resulting in serious
bodily injury, death, or property damage.
Sprint-approved or Motorola-approved batteries and
accessories can be found at Sprint Stores, through Motorola;
or call 1-888-242-4187 to order. They’re also available at
www.sprint.com — click on the Accessories tab and then click
Sprint Accessories.
Battery Capacity
Your device is equipped with a Lithium Ion (Li-Ion) battery. It
allows you to recharge your battery before it is fully drained.
Long backlight settings, searching for service, vibrate mode,
Note:
browser use, and other variables may affect battery life.
Be sure to watch the battery level indicator and charge the
battery before it runs out of power.
22Section 2B: Getting to Know Your Device
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