Motorola PHOTON Q 4G LTE Handbook
Important Information for the
MOTOROLA PHOTON™ Q 4G LTE
Important Safety Information – page 2
Manufacturer’s Warranty – page 31
General Terms and Conditions of Service – page 41
Important Message From Sprint – page 71
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Important Safety Information
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General Precautions (page 3)
♦
Maintaining Safe Use of and Access to Your Phone
(page 3)
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Battery Use & Safety (page 4)
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Battery Charging (page 6)
♦
Third Party Accessories (page 7)
♦
Driving Precautions (page 7)
♦
Seizures/Blackouts (page 8)
♦
Caution About High Volume Usage (page 9)
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Repetitive Motion (page 9)
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Children (page 9)
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Glass Parts (page 10)
2 Important Safety Information
♦
♦
♦
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♦
♦
♦
♦
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♦
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Operational Warnings (page 10)
Radio Frequency (RF) Energy (page 11)
Regulatory Information (page 13)
Specific Absorption Rate (FCC & IC) (page 14)
European Union Directives Conformance
Statement (page 15)
FCC Notice to Users (page 16)
Industry Canada Notice to Users (page 17)
Software Notices (page 17)
Location Services (page 18)
Navigation (page 19)
Privacy & Data Security (page 20)
Use & Care (page 21)
Recycling (page 22)
California Perchlorate Label (page 23)
Hearing Aid Compatibility with Mobile Phones
(page 23)
Software Copyright Notice (page 25)
♦
Content Copyright (page 25)
♦
Open Source Software Information (page 25)
♦
Export Law Assurances (page 26)
♦
Product Registration (page 26)
♦
Service & Repairs (page 27)
♦
Owner’s Record (page 28)
♦
Copyright & Trademarks (page 29)
This booklet contains important operational and safety
information that will help you safely use your phone.
Failure to read and follow the information provided in
this phone guide may result in serious bodily injury,
death, or property damage.
General Precautions
There are several simple guidelines to operating your
phone properly and maintaining safe, satisfactory
service.
Important Safety Information 3
●
To maximize performance, do not touch the bottom
portion of your phone where the internal antenna is
located while using the phone.
●
Speak directly into the mouthpiece.
Note:
For the best care of your phone, only Sprintauthorized personnel should service your phone
and accessories. Failure to do so may be
dangerous and void your warranty.
Maintaining Safe Use of and Access to
Your Phone
Do Not Rely on Your Phone for Emergency
Calls
Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon any
mobile phone for essential communication (e.g.,
medical emergencies). Emergency calls may not be
possible on all cellular networks or when certain
network services or mobile phone features are in use.
Check with your local service provider for details.
Important:
Battery Use & Safety
The following battery use and safety information
applies to all Motorola mobile devices. If your mobile
device uses a non-removable main battery (as stated
in your product information), details related to handling
and replacing your battery should be disregarded—the
battery should only be replaced by a Motorolaapproved service facility, and any attempt to remove or
replace your battery may damage the product
.
4 Important Safety Information
DON’Ts
●
Don’t disassemble, crush, puncture, shred, or
otherwise attempt to change the form of your
battery.
●
Don’t use tools, sharp objects, or excessive
force to insert or remove the battery as this can
damage the battery.
●
Don’t let the mobile device or battery come in
contact with liquids.*
mobile device’s circuits, leading to corrosion.
●
Don’t allow the battery to touch metal objects.
metal objects, such as jewelry, stay in prolonged
Handle and store batteries properly to
avoid injury or damage.
safety issues arise from improper
handling of batteries, and particularly
from the continued use of damaged
batteries.
Most battery
Liquids can get into the
If
contact with the battery contact points, the battery
could become very hot.
●
Don’t place your mobile device or battery near a
heat source.*
High temperatures can cause the
battery to swell, leak, or malfunction.
●
Don’t dry a wet or damp battery with an
appliance or heat source
microwave oven.
DOs
●
Do avoid leaving your mobile device in your car
in high temperatures.*
●
Do avoid dropping the mobile device or battery.*
Dropping these items, especially on a hard surface,
can potentially cause damage.*
●
Do contact your service provider or Motorola if
your mobile device or battery has been
damaged in any of the ways listed here.
, such as a hair dryer or
Important Safety Information 5
Note:
*Always make sure that any battery, connector
and compartment covers are closed and secure
to avoid direct exposure of the battery to any of
these conditions, even if your product information
states that your mobile device can resist damage
from these conditions.
Important: Motorola recommends you always use
Motorola’s warranty does not cover damage to the
mobile device caused by non-Motorola batteries and/
or chargers. To help you identify authentic Motorola
batteries from non-original or counterfeit batteries (that
may not have adequate safety protection), Motorola
provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola
Original” hologram.
Motorola-branded batteries and
chargers for quality assurance and
safeguards.
If you see a message on your display such as
032375o
Invalid Battery
following steps:
●
Remove the battery and inspect it to confirm that it
has a “Motorola Original” hologram;
●
If there is no hologram, the battery is not a Motorola
battery;
●
If there is a hologram, replace the battery and try
charging it again;
●
If the message remains, contact a Motorola
authorized service center.
WARN ING: Use of a non-Motorola battery or
Proper and safe battery disposal and recycling:
Proper battery disposal is not only important for safety,
it benefits the environment. You can recycle your used
6 Important Safety Information
or
Unable to Charge
charger may present a risk of fire,
explosion, leakage, or other hazard.
, take the
batteries in many retail or service provider locations.
Additional information on proper disposal and
recycling can be found at
Disposal:
Promptly dispose of used batteries
in accordance with local regulations. Contact
your local recycling center or national
recycling organizations for more information on how to
dispose of batteries.
WARN ING: Never dispose of batteries in a fire
www.motorola.com/recycling
because t hey may explode.
Battery Charging
Notes for charging your product’s battery:
●
During charging, keep your battery and charger
near room temperature for efficient battery charging.
●
New batteries are not fully charged.
●
New batteries or batteries stored for a long time
may take more time to charge.
●
Motorola batteries and charging systems have
circuitry that protects the battery from damage from
damage from overcharging.
Third Party Accessories
Use of third party accessories, including but not limited
to batteries, chargers, headsets, covers, cases, screen
protectors and memory cards, may impact your
mobile device’s performance. In some circumstances,
third party accessories can be dangerous and may
void your mobile device’s warranty. For a list of
Motorola accessories, visit
www.motorola.com/products
Driving Precautions
Responsible and safe driving is your primary
responsibility when behind the wheel of a vehicle.
Using a mobile device or accessory for a call or other
Important Safety Information 7
application while driving may cause distraction, and
may be prohibited or restricted in certain areas—always
obey the laws and regulations on the use of these
products.
While driving, NEVER:
●
Type, read, enter or review texts, emails, or any other
written data.
●
Surf the web.
●
Input navigation information.
●
Perform any other functions that divert your attention
from driving.
While driving, ALWAYS:
●
Keep your eyes on the road.
●
Use a handsfree device if available or required by
law in your area.
●
Enter destination information into a navigation
before
device
driving.
●
Use voice activated features (such as voice dial)
and speaking features (such as audible directions),
if available.
●
Obey all local laws and regulations for the use of
mobile devices and accessories in the vehicle.
●
End your call or other task if you cannot concentrate
on driving.
Remember to follow the “Smart Practices While
Driving” at
www.motorola.com/callsmart
only).
(in English
when exposed to flashing lights or light patterns, such
as when playing video games, or watching videos with
flashing-light effects.
Discontinue use and consult a physician if any of the
following symptoms occur: seizures, blackout,
convulsion, eye or muscle twitching, loss of awareness,
or disorientation.
If you or someone in your family has experienced
seizures or blackouts, please consult with your
physician before using an application that produces
flashing-light effects on your mobile device.
Seizures/Blackouts
To reduce eyestrain and avoid headaches, it is always
a good idea to hold the screen a comfortable distance
from your eyes, use in a well-lit area, and take frequent
breaks.
Some people may be susceptible to seizures or
blackouts (even if they have never had one before)
8 Important Safety Information
Caution About High Volume Usage
WARNING: Exposure to loud noise from any source
To protect your hearing:
●
Limit the amount of time you use headsets or
headphones at high volume.
●
Avoid turning up the volume to block out noisy
surroundings.
●
Turn the volume down if you can’t hear people
speaking near you.
If you experience hearing discomfort, including the
sensation of pressure or fullness in your ears, ringing in
your ears, or muffled speech, you should stop listening
for extended periods of time may affect
your hearing. The louder the volume
sound level, the less time is required
before your hearing could be affected.
Important Safety Information 9
to the device through your headset or headphones
and have your hearing checked.
For more information about hearing, see our website
direct.motorola.com/hellomoto/nss/AcousticSafety.asp
at
(in English only).
Repetitive Motion
When you repetitively perform actions such as
pressing keys or entering finger-written characters, you
may experience occasional discomfort in your hands,
arms, shoulders, neck, or other parts of your body. If
you continue to have discomfort during or after such
use, stop use and see a physician.
Children
Keep your mobile device and its accessories away
from small children.
may be hazardous to small children. For example:
These products are not toys and
●
A choking hazard may exist for small, detachable
parts.
●
Improper use could result in loud sounds, possibly
causing hearing injury.
●
Improperly handled batteries could overheat and
cause a burn.
Supervise access for older children.
computer, if an older child does use your mobile
device, you may want to monitor their access to help
prevent:
●
Exposure to inappropriate apps or content.
●
Improper use of apps or content.
●
Loss of data.
Similar to a
Glass Parts
Some parts of your mobile device may be made of
glass. This glass could break if the product receives a
substantial impact. If glass breaks, do not touch or
10 Important Safety Information
attempt to remove. Stop using your mobile device until
the glass is replaced by a qualified service center.
Operational Warnings
Obey all posted signs when using mobile devices in
public areas.
Potentially Explosive Atmospheres
Potentially explosive areas are often, but not always,
posted and can include blasting areas, fueling stations,
fueling areas (such as below decks on boats), fuel or
chemical transfer or storage facilities, or areas where
the air contains chemicals or particles, such as grain
dust, or metal powders.
When you are in such an area, turn off your mobile
device, and do not remove, install, or charge batteries,
unless it is a radio product type especially qualified for
use in such areas and certified as “Intrinsically Safe”
(for example, Factory Mutual, CSA, or UL approved). In
such areas, sparks can occur and cause an explosion
032374o
032376o
032375o
or fire.
Symbol Key
Your battery, charger, or mobile device may contain
symbols, defined as follows:
Symbol Definition
Important safety information follows.
Do not dispose of your battery or
mobile device in a fire.
Your battery or mobile device may
require recycling in accordance with
local laws. Contact your local regulatory
authorities for more information.
Symbol Definition
Do not dispose of your battery or
mobile device with your household
waste. See “Recycling” for more
information.
Do not use tools.
For indoor use only.
Radio Frequency (RF) Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver.
When it is ON, it receives and transmits RF energy.
When you communicate with your mobile device, the
Important Safety Information 11
system handling your call controls the power level at
which your mobile device transmits.
Your mobile device is designed to comply with local
regulatory requirements in your country concerning
exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be
sure that human exposure to RF energy does not
exceed the guidelines set forth in the relevant
standards, always follow these instructions and
precautions:
●
When placing or receiving a phone call, hold your
mobile device just like you would a landline phone.
●
If you wear the mobile device on your body, always
place the mobile device in a Motorola-supplied or
approved accessory (e.g. clip, holder, holster, case
or arm band). If you do not use a body-worn
accessory supplied or approved by Motorola,
12 Important Safety Information
ensure that whatever product is used is free of any
metal and that it positions the mobile device at least
2.5 cm (1 inch) away from the body.
●
Using accessories not supplied or approved by
Motorola may cause your mobile device to exceed
RF energy exposure guidelines. For a list of
Motorola-supplied or approved accessories, visit
our website at: www.mot orola.com
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy
interference from external sources if inadequately
shielded, designed, or otherwise configured for RF
energy compatibility. In some circumstances, your
mobile device may cause interference with other
devices.
.
Follow Instructions to Avoid Interference
Problems
Turn off your mobile device in any location where
posted notices instruct you to do so, such as hospitals
or health care facilities.
In an aircraft, turn off your mobile device whenever
instructed to do so by airline staff. If your mobile device
offers an airplane mode or similar feature, consult
airline staff about using it in flight.
Medical Devices
If you have a medical device, including an implantable
medical device such as a pacemaker or defibrillator,
consult your healthcare provider and the device
manufacturer’s directions before using this mobile
device.
Persons with implantable medical devices should
observe the following precautions:
Important Safety Information 13
●
ALWAYS keep the mobile device more than
20 centimeters (8 inches) from the implantable
medical device when the mobile device is turned
ON.
●
DO NOT carry the mobile device in the breast
pocket.
●
Use the ear opposite the implantable medical
device to minimize the potential for interference.
●
Turn OFF the mobile device immediately if you have
any reason to suspect that interference is taking
place.
Regulatory Information
Your Motorola mobile device is designed to comply
with national and international regulatory requirements.
For full compliance statements and details, please
refer to the regulatory information in your printed
product guide.
Specific Absorption Rate (FCC & IC)
YOUR MOBILE DEVICE MEETS FCC AND IC
LIMITS FOR EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver.
It is designed not to exceed the limits for exposure to
radio waves (radio frequency electromagnetic fields)
adopted by the Federal Communications Commission
(FCC) and Industry Canada (IC). These limits include a
substantial safety margin designed to assure the safety
of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
14 Important Safety Information
highest SAR values under the FCC and IC guidelines
for your device model are listed below:
Head SAR
Body-worn
SAR
During use, the actual SAR values for your device are
usually well below the values stated. This is because,
for purposes of system efficiency and to minimize
interference on the network, the operating power of
your mobile device is automatically decreased when
full power is not needed for the call. The lower the
power output of the device, the lower its SAR value.
If you are interested in further reducing your RF
exposure then you can easily do so by limiting your
usage or simply using a hands-free kit to keep the
device away from the head and body.
LTE 1950, Wi-Fi,
Bluetooth
CDMA 1900, Wi-Fi,
Bluetooth
0.89 W/kg
0.77 W/kg
Additional information can be found at
0168
[Only Indoor Use Allowed In France
for Bluetooth and/or Wi-Fi]
0168
0168
Product
Approval
Number
www.motorola.com/rfhealth
.
European Union Directives Conformance
Statement
The following CE compliance information is applicable
to Motorola mobile devices that carry one of the
following CE marks:
●
All other relevant EU Directives
For products that support Wi-Fi 802.11a (as defined in
your product information): This device is restricted to
indoor use when operating in the 5.15 to 5.25 GHz
(802.11a) Wi-Fi frequency band.
The following gives an example of a typical Product
Approval Number:
Hereby, Motorola declares that this product is in
compliance with:
●
The essential requirements and other relevant
provisions of Directive 1999/5/EC
You can view your product’s Declaration of Conformity
(DoC) to Directive 1999/5/EC (to R&TTE Directive) at
www.motorola.com/rtte
DoC, enter the Product Approval Number from your
product’s label in the “Search” bar on the website.
Important Safety Information 15
(in English only). To find your
FCC Notice to Users
The following statement applies to all products that
bear the FCC logo and/or the FCC ID on the
product label.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b).
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
16 Important Safety Information
correct the interference by one or more of the following
measures:
●
Reorient or relocate the receiving antenna.
●
Increase the separation between the equipment
and the receiver.
●
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
●
Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation. See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or
modifications to this device by the user. Any changes
or modifications could void the user’s authority to
operate the equipment. See 47 CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in
product information): In the United States, do not use
your device outdoors while connected to an 802.11a
Wi-Fi network. The FCC prohibits such outdoor use
since frequencies 5.15-5.25 GHz can cause
interference with Mobile Satellite Services (MSS).
Public Wi-Fi access points in this range are optimized
for indoor use.
Industry Canada Notice to Users
This device complies with Industry Canada licenseexempt RSS standard(s). Operation is subject to the
following two conditions: (1) This device may not
cause interference and (2) This device must accept
any interference, including interference that may cause
undesired operation of the device. See RSS-GEN 7.1.5.
Important Safety Information 17
This Class B digital apparatus complies with Canadian
ICES-003.
Software Notices
Warning against unlocking the bootloader or
altering a product's operating system software:
Motorola strongly rec ommends against altering a
product's operating system, which includes unlocking
the bootloader, rooting a device or running any
operating software other than the approved versions
issued by Motorola and its partners. Such alterations
may permanently damage your product, cause your
product to be unsafe and/or cause your product to
malfunction. In such cases, neither the product nor any
damage resulting therefrom will be covered by
warranty.
Important FCC information:
enable any changes to the product that will impact its
FCC grant of equipment authorization. The FCC grant
You must not make or
is based on the product's emission, modulation, and
transmission characteristics, including: power levels,
operating frequencies and bandwidths, SAR levels,
duty-cycle, transmission modes (e.g., CDMA, GSM),
and intended method of using the product (e.g., how
the product is held or used in proximity to the body). A
change to any of these factors will invalidate the FCC
grant. It is illegal to operate a transmitting product
without a valid grant.
Location Services
The following information is applicable to Motorola
mobile devices that provide location based
functionality. Location sources can include GPS, AGPS
and Wi-Fi.
Your mobile device can use Global Positioning
System (GPS) signals for location-based applications.
GPS uses satellites controlled by the U.S. government
that are subject to changes implemented in
18 Important Safety Information
accordance with the Department of Defense policy
and the Federal Radio Navigation Plan. These
changes may affect the performance of location
technology on your mobile device.
Your mobile device can also use Assisted Global
Positioning System (AGPS), which obtains information
from the cellular network to improve GPS
performance. AGPS uses your wireless service
provider's network and therefore airtime, data charges,
and/or additional charges may apply in accordance
with your service plan. Contact your wireless service
provider for details.
Your mobile device can also use Wi-Fi signals to
determine your approximate location, using
information from known and available Wi-Fi networks.
Your Location
Location-based information includes information that
can be used to determine the approximate location of
a mobile device. Mobile devices which are connected
to a wireless network transmit location-based
information. Devices enabled with location technology
also transmit location-based information. Additionally, if
you use applications that require location-based
information (e.g. driving directions), such applications
transmit location-based information. This locationbased information may be shared with third parties,
including your wireless service provider, applications
providers, Motorola, and other third parties providing
services.
Emergency Calls
When you make an emergency call, the cellular
network may activate the AGPS technology in your
mobile device to tell the emergency responders your
approximate location.
AGPS has limitations and
area
. Therefore:
might not work in your
Important Safety Information 19
●
Always tell the emergency responder your location
to the best of your ability; and
●
Remain on the phone for as long as the emergency
responder instructs you.
Navigation
The following information is applicable to Motorola
mobile devices that provide navigation features.
When using navigation features, note that mapping
information, directions and other navigational data may
contain inaccurate or incomplete data. In some
countries, complete information may not be available.
Therefore, you should visually confirm that the
navigational instructions are consistent with what you
see. All drivers should pay attention to road conditions,
closures, traffic, and all other factors that may impact
driving. Always obey posted road signs.
Privacy & Data Security
Motorola understands that privacy and data security
are important to everyone. Because some features of
your mobile device may affect your privacy or data
security, please follow these recommendations to
enhance protection of your information:
●
Monitor access
and do not leave it where others may have
unmonitored access. Use your device’s security and
lock features, where available.
●
Keep software up to date
software/application vendor releases a patch or
software fix for your mobile device that updates the
device’s security, install it as soon as possible.
●
Secure Personal Information
can store personal information in various locations
including your SIM card, memory card, and phone
memory. Be sure to remove or clear all personal
20 Important Safety Information
—Keep your mobile device with you
—If Motorola or a
—Your mobile device
information b efo re you recycle , return, or give away
your device. You can also backup your personal
data to transfer to a new device.
Note:
For information on how to backup or wipe data
from your mobile device, go to
www.motorola.com/support
●
Online accounts
Motorola online account (such as MOTOBLUR). Go
to your account for information on how to manage
the account, and how to use security features such
as remote wipe and device location (where
available).
●
Applications and updates
and updates carefully, and install from trusted
sources only. Some apps can impact your phone’s
performance and/or have access to private
information including account details, call data,
location details and network resources.
.
—Some mobile devices provide a
—Choose your apps
●
Wireless
—For mobile devices with Wi-Fi features,
only connect to trusted Wi-Fi networks. Also, when
using your device as a hotspot (where available)
use network security. These precautions will help
prevent unauthorized access to your device.
●
Location-based information
enabled with location based technologies such as
GPS, AGPS or Wi-Fi, can transmit location-based
information. See “Location Services” for more
details.
●
Other information your device may transmit
Your device may also transmit testing and other
diagnostic (including location-based) information,
and other non-personal information to Motorola or
other third-party servers. This information is used to
help improve products and services offered by
Motorola.
If you have further questions regarding how the use of
your mobile device may impact your privacy or data
—Mobile devices
—
Important Safety Information 21
security, please contact Motorola at
privacy@motorola.com
, or contact your service provider.
Use & Care
To care for your Motorola mobile device, please
observe the following:
Liquids
Don’t expose your mobile device to water,
rain, extreme humidity, sweat, or other
liquids.
Drying
Don’t try to dry your mobile device using a
microwave oven, conventional oven, or dryer,
as this may damage the mobile device.
Extreme Heat or Cold
Don’t store or use your mobile device in
temperatures below -10°C (14°F) or above
60°C (140°F). Don’t recharge your mobile
device in temperatures below 0°C (32°F) or
above 45°C (113°F).
Dust and Dirt
Don’t expose your mobile device to dust, dirt,
sand, food, or other inappropriate materials.
Cleaning
To clean your mobile device, use only a dry
soft cloth. Don’t use alcohol or other
cleaning solutions.
Shock and Vibration
Don’t drop your mobile device.
22 Important Safety Information
Protection
To help protect your mobile device, always
make sure that any battery, connector and
compartment covers are closed and secure.
Recycling
Mobile Devices & Accessories
Please do not dispose of mobile devices or
electrical accessories (such as chargers,
headsets, or batteries) with your household
waste, or in a fire. These items should be
disposed of in accordance with the national collection
and recycling schemes operated by your local or
regional authority. Alternatively, you may return
unwanted mobile devices and electrical accessories to
any Motorola Approved Service Center in your region.
Details of Motorola approved national recycling
schemes, and further information on Motorola
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