Motorola PHOTON 4G user Manual

Important Information for the

MOTOROLA PHOTON

TM

4G

MOTOROLA PHOTON™ 4G

Important Safety Information – page 2

Manufacturer’s Warranty – page 32

Sprint Service Agreement: – page 38

General Terms and Conditions

of Service

Important Message From Sprint – page 65

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Important Safety Information

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General Precautions (page 3 )

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Maintaining Safe Use of and Acce ss to Your Phone
(page 3)

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Battery Use & Safety (page 4)

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Battery Charging (page 7)

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Third Party Accessories (page 7)

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Driving Precautions (page 7)

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Seizures/Blackouts (page 8)

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Caution About High Volume Usage (page 9)

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Repetitive Motion (page 9)

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Children (page 9)

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Glass Parts (page 10)

2 Important Safety Information

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Operational Warnings (page 10)
Radio Frequency (RF) Energy (page 12)
Specific Absorption Rate (IEEE) (page 14)
Information from the World Health Organization

(page 15)
European Union Directives Conformance
Statement (page 15)
FCC Notice to Users (page 16)
Industry Canada Notice to Users (page 17)
Location Services (GPS & AGPS) (page 18)
Navigation (page 19)
Smart Practices While Driving (page 19)
Privacy & Data Security (page 21)
Use & Care (page 23)
Recycling (page 24)
California Perchlorate Label (page 25)
Hearing Aid Compatibility with Mobile Phones
(page 25)

♦

Software Copyright Notice (pag e 27)

♦

Content Copyright (page 27)

♦

Open Source Software Inform ation (page 27)

♦

Export Law Assurances (page 28)

♦

Product Registration (page 28)

♦

Service & Repairs (page 29)

♦

Owner’s Record (page 29)

♦

Copyright & Trademarks (page 30)

This booklet contains important operational and safety
information that will help you safely use your phone.
Failure to read and follow the information provided in
this phone guide may result in serious bodily injury,
death, or property damage.

General Precautions

There are several simple guidelines to operating your
phone properly and maintaining safe, satisfactory
service.

Important Safety Information 3

●

To maximize performance, do not touch the bottom
portion of your phone where the internal antenna is
located while using the phone.

●

Speak directly into the mouthpiece.

Note:

For the best care of your phone, only Sprint­authorized personnel should service your
phone and accessories. Failure to do so may
be dangerous and void your warranty.

Maintaining Safe Use of and Access to
Your Phone

Do Not Rely on Your Phone for Emergency
Calls

Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon any
mobile phone for essential communication (e.g.,

medical emergencies). Emergency calls may not be
possible on all cellular networks or when certain
network services or mobile phone features are in use.
Check with your local service provider for details.

Battery Use & Safety

Important:

Following Safety Guidelines

To operate your phone safely and efficiently, always
follow any special regulations in a given area. Turn
your phone off in areas where use is forbidden or
when it may cause interference or danger.

Turning Off Your Phone Before Flying

Turn off your phone before boarding any aircraft. To
prevent possible interference with aircraft systems, the
U.S. Federal Aviation Administration (FAA) regulations
require you to have permission from a crew member
to use your phone while the plane is on the ground. To
prevent any risk of interference, FCC regulations
prohibit using your phone while the plane is in the air.

4 Important Safety Information

DON’Ts

●

Don’t disassemble, crush, puncture, shred, or
otherwise attempt to change the form of your
battery.

●

Don’t let the mobile device or battery come in
contact with liquids.*

mobile device’s circuits, leading to corrosion.

●

Don’t allow the battery to touch metal objects.

metal objects, such as jewelry, stay in prolonged
contact with the battery contact points, the battery
could become very hot.

Handle and store batteries properly to
avoid injury or damage.

issues arise from improper handling of
batteries, and particularly from the
continued use of damaged batteries.

Liquids can get into the

Most battery

If

●

Don’t place your mobile device or battery near a
heat source.*

battery to swell, leak, or malfunction.

●

Don’t dry a wet or damp battery with an
appliance or heat source

High temperatures can cause the

, such as a hair dryer or

microwave oven.

DOs

●

Do avoid leaving your mobile device in your car
in high temperatures.*

●

Do avoid dropping the mobile device or battery.*

Dropping these items, especially on a hard surface,
can potentially cause damage.*

●

Do contact your service provider or Motorola if
your mobile device or battery has been
damaged by dropping, liquids or high
temperatures.

Important Safety Information 5

Note:

*Always make sure that the battery
compartment and any connector covers are
closed and secure to avoid direct exposure of
the battery to any of these conditions, even if
your product information states that your
mobile device can resist damage from these
conditions.

Important:

Motorola’s warranty does not cover damage to the
mobile device caused by non-Motorola batteries and/

Motorola recommends you always
use Motorola-branded batteries and
chargers for quality assurance and
safeguards.

or chargers. To help you identify authentic Motorola
batteries from non-original or counterfeit batteries (that
may not have adequate safety protection), Motorola
provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola
Original” hologram.

If you see a message on your display such as

032375o

Invalid Battery

following steps:

●

Remove the battery and inspect it to confirm that it
has a “Motorola Original” hologram;

●

If there is no hologram, the battery is not a Motorola
battery;

●

If there is a hologram, replace the battery and try
charging it again;

●

If the message remains, contact a Motorola
authorized service center.

WARNIN G: Use of a non-Motorola battery or

Proper and safe battery disposal and recycling:

Proper battery disposal is not only important for safety,
it benefits the environment. You can recycle your used

or

Unable to Charge

charger may present a risk of fire,
explosion, leakage, or other hazard.

, take the

6 Important Safety Information

batteries in many retail or service provider locations.
Additional information on proper disposal and
recycling can be found at

Disposal:

Promptly dispose of used batteries
in accordance with local regulations. Contact
your local recycling center or national

www.motorola.com/recycling

recycling organizations for more information on how to
dispose of batteries.

WARNIN G: Never dispose of batteries in a fire

because they may explode.

Battery Charging

Notes for charging your product’s battery:

●

During charging, keep your battery and charger
near room temperature for efficient battery charging.

●

New batteries are not fully charged.

●

New batteries or batteries stored for a long time
may take more time to charge.

●

Motorola batteries and charging systems have
circuitry that protects the battery from damage from
overcharging.

Third Party Accessories

Use of third party accessories, including but not limited
to batteries, chargers, headsets, covers, cases, screen
protectors and memory cards, may impact your
mobile device’s performance. In some circumstances,
third party accessories can be dangerous and may

Important Safety Information 7

void your mobile device’s warranty. For a list of
Motorola accessories, visit

www.motorola.com/products

Driving Precautions

Responsible and safe driving is your primary
responsibility when behind the wheel of a vehicle.
Using a mobile device or accessory for a call or other
application while driving may cause distraction. Using
a mobile device or accessory may be prohibited or
restricted in certain areas, always obey the laws and
regulations on the use of these products.

While driving, NEVER:

●

Type or read texts.

●

Enter or review written data.

●

Surf the web.

●

Input navigation information.

●

Perform any other functions that divert your attention
from driving.

While driving, ALWAYS:

●

Keep your eyes on the road.

●

Use a handsfree device if available or required by
law in your area.

●

Enter destination information into a navigation
device

before

driving.

●

Use voice activated features (such as voice dial)
and speaking features (such as audible directions),
if available.

●

Obey all local laws and regulations for the use of
mobile devices and accessories in the vehicle.

●

End your call or other task if you cannot concentrate
on driving.

●

Remember to follow the “Smart Practices While
Driving” in this guide and at

callsmart

(in English only).

8 Important Safety Information

www.motorola.com/

Seizures/Blackouts

Some people may be susceptible to epileptic seizures
or blackouts when exposed to flashing lights, such as
when playing videos or games. These may occur
even if a person has never had a previous seizure or
blackout.

If you have experienced seizures or blackouts, or if you
have a family history of such occurrences, please
consult with your physician before playing videos or
games or enabling a flashing-lights feature (if
available) on your mobile device.

Discontinue use and consult a physician if any of the
following symptoms occur: convulsion, eye or muscle
twitching, loss of awareness, involuntary movements,
or disorientation. It is always a good idea to hold the
screen away from your eyes, leave the lights on in the
room, take a 15-minute break every hour, and stop use
if you are tired.

Caution About High Volume Usage

WARNIN G: Exposure to loud noise from any

To protect your hearing:

●

Limit the amount of time you use headsets or
headphones at high volume.

●

Avoid turning up the volume to block out noisy
surroundings.

●

Turn the volume down if you can’t hear people
speaking near you.

If you experience hearing discomfort, including the
sensation of pressure or fullness in your ears, ringing in
your ears, or muffled speech, you should stop listening

source for extended periods of time
may affect your hearing. The louder
the volume sound level, the less time
is required before your hearing could
be affected.

Important Safety Information 9

to the device through your headset or headphones
and have your hearing checked.

For more information about hearing, see our website

direct.motorola.com/hellomoto/nss/AcousticSafety.asp

at
(in English only).

Repetitive Motion

When you repetitively perform actions such as
pressing keys or entering finger-written characters, you
may experience occasional discomfort in your hands,
arms, shoulders, neck, or other parts of your body. If
you continue to have discomfort during or after such
use, stop use and see a physician.

Children

Keep your mobile device and its accessories away
from small children.

may be hazardous to small children. For example:

These products are not toys and

●

A choking hazard may exist for small, detachable
parts.

●

Improper use could result in loud sounds, possibly
causing hearing injury.

●

Improperly handled batteries could overheat and
cause a burn.

Similar to a computer, if a child does use your mobile
device, you may want to monitor their access to help
prevent exposure to inappropriate apps or content.

Glass Parts

Some parts of your mobile device may be made of
glass. This glass could break if the product receives a
substantial impact. If glass breaks, do not touch or
attempt to remove. Stop using your mobile device until
the glass is replaced by a qualified service center.

10 Important Safety Information

Operational Warnings

Obey all posted signs when using mobile devices in
public areas.

Potentially Explosive Atmospheres

Areas with potentially explosive atmospheres are often,
but not always, posted and can include fueling areas,
such as below decks on boats, fuel or chemical
transfer or storage facilities, or areas where the air
contains chemicals or particles, such as grain dust, or
metal powders.

When you are in such an area, turn off your mobile
device, and do not remove, install, or charge batteries
unless it is a radio product type especially qualified for
use in such areas as “Intrinsically Safe” (for example,
Factory Mutual, CSA, or UL approved). In such areas,
sparks can occur and cause an explosion or fire.

Symbol Key

032374o

032376o

032375o

Your battery, charger, or mobile device may contain
symbols, defined as follows:

Symbol Definition

Important safety information follows.

Do not dispose of your battery or
mobile device in a fire.

Your battery or mobile device may
require recycling in accordance with
local laws. Contact your local
regulatory authorities for more
information.

Symbol Definition

Do not dispose of your battery or
mobile device with your household
waste. See “Recycling” for more
information.

Do not use tools.

For indoor use only.

Important Safety Information 11

●

Radio Frequency (RF) Energy

Exposure to RF Energy

Your mobile device contains a transmitter and receiver.
When it is ON, it receives and transmits RF energy.
When you communicate with your mobile device, the
system handling your call controls the power level at
which your mobile device transmits.

Your mobile device is designed to comply with local
regulatory requirements in your country concerning
exposure of human beings to RF energy.

RF Energy Operational Precautions

For optimal mobile device performance, and to be
sure that human exposure to RF energy does not
exceed the guidelines set forth in the relevant
standards, always follow these instructions and
precautions:

12 Important Safety Information

When placing or receiving a phone call, hold your
mobile device just like you would a landline phone.

●

If you wear the mobile device on your body, always
place the mobile device in a Motorola-supplied or
approved clip, holder, holster, case, or body
harness. If you do not use a body-worn accessory
supplied or approved by Motorola, keep the mobile
device and its antenna at least 2.5 cm (1 inch) from
your body when transmitting.

●

Using accessories not supplied or approved by
Motorola may cause your mobile device to exceed
RF energy exposure guidelines. For a list of
Motorola-supplied or approved accessories, visit
our website at: www.motorola.com

RF Energy Interference/Compatibility

Nearly every electronic device is subject to RF energy
interference from external sources if inadequately
shielded, designed, or otherwise configured for RF

.

energy compatibility. In some circumstances, your
mobile device may cause interference with other
devices.

Follow Instructions to Avoid Interference
Problems

Turn off your mobile device in any location where
posted notices instruct you to do so.

In an aircraft, turn off your mobile device whenever
instructed to do so by airline staff. If your mobile device
offers an airplane mode or similar feature, consult
airline staff about using it in flight.

Implantable Medical Devices

If you have an implantable medical device, such as a
pacemaker or defibrillator, consult your physician
before using this mobile device.

Persons with implantable medical devices should
observe the following precautions:

Important Safety Information 13

●

ALWAYS keep the mobile device more than
20 centimeters (8 inches) from the implantable
medical device when the mobile device is turned
ON.

●

DO NOT carry the mobile device in the breast
pocket.

●

Use the ear opposite the implantable medical
device to minimize the potential for interference.

●

Turn OFF the mobile device immediately if you have
any reason to suspect that interference is taking
place.

Read and follow the directions from the manufacturer
of your implantable medical device. If you have any
questions about using your mobile device with your
implantable medical device, consult your healthcare
provider.

Specific Absorption Rate (IEEE)

YOUR MOBILE DEVICE MEETS FCC LIMITS
FOR EXPOSURE TO RADIO WAVES.

Your mobile device is a radio transmitter and receiver.
It is designed not to exceed the limits for exposure to
radio waves (radio frequency electromagnetic fields)
adopted by the Federal Communications Commission
(FCC). These limits include a substantial safety margin
designed to assure the safety of all persons, regardless
of age and health.

The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit for mobile devices is 1.6 W/kg.

Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The

14 Important Safety Information

highest SAR values under the FCC guidelines for your
device model are listed below:

Head SAR

Body-worn
SAR

During use, the actual SAR values for your device are
usually well below the values stated. This is because,
for purposes of system ef ficiency and to minimize
interference on the network, the operating power of
your mobile device is automatically decreased when
full power is not needed for the call. The lower the
power output of the device, the lower its SAR value.

Body-worn SAR testing has been carried out using an
approved accessory or at a separation distance of

2.5 cm (1 inch). To meet RF exposure guidelines
during body-worn operation, the device should be in
an approved accessory or positioned at least 2.5 cm

CDMA 800/1900, Wi-Fi,
WiMax, Bluetooth

CDMA 800/1900, Wi-Fi,
WiMax, Bluetooth

0.93 W/kg

0.91 W/kg

(1 inch) away from the body. If you are not using an
approved accessory, ensure that whatever product is
used is free of any metal and that it positions the
phone at least 2.5 cm (1 inch) away from the body.

The World Health Organization has stated that present
scientific information does not indicate the need for
any special precautions for the use of mobile devices.
They recommend that if you are interested in further
reducing your exposure then you can easily do so by
limiting your usage or simply using a hands-free kit to
keep the device away from the head and body.

Additional information can be found at

emf

(World Health Organization) or

rfhealth

(Motorola Mobility, Inc.).

www.who.int/

www.motorola.com/

Information from the World Health
Organization

“A large number of studies have been performed over
the last two decades to assess whether mobile

Important Safety Information 15

phones pose a potential health risk. To date, no
adverse health effects have been established for
mobile phone use.”

Source: WHO Fact Sheet 193
Further information: http://www.who.int/emf

European Union Directives Conformance
Statement

The following CE compliance information is applicable
to Motorola mobile devices that carry one of the
following CE marks:

0168

[Only Indoor Use Allowed In France

0168

for Bluetooth and/or Wi-Fi]

Hereby, Motorola declares that this product is in
compliance with:

●

The essential requirements and other relevant
provisions of Directive 1999/5/EC

●

All other relevant EU Directives

0168

The above gives an example of a typical Product
Approval Number.

You can view your product’s Declaration of Conformity
(DoC) to Directive 1999/5/EC (to R&TTE Directive) at

www.motorola.com/rtte

Product Approval Number from your product’s label in
the “Search” bar on the website.

16 Important Safety Information

Product
Approval
Number

. To find your DoC, enter the

FCC Notice to Users

The following statement applies to all products that
bear the FCC lo go on the product label.

This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b).
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:

●

Reorient or relocate the receiving antenna.

●

Increase the separation between the equipment
and the receiver.

●

Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.

●

Consult the dealer or an experienced radio/TV
technician for help.

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation. See 47 CFR Sec. 15.19(a)(3).

Motorola has not approved any changes or
modifications to this device by the user. Any changes
or modifications could void the user’s authority to
operate the equipment. See 47 CFR Sec. 15.21.

Important Safety Information 17

For products that support W-Fi 802.11a (as defined in
the product specifications available at

www.motorola.com

This equipment has the capability to operate Wi-Fi in
the 5 GHz Unlicensed National Information
Infrastructure (U-NII) band. Because this band is
shared with MSS (Mobile Satellite Service), the FCC
has restricted such devices to indoor use only (see 47
CFR 15.407(e)). Since wireless hot spots operating in
this band have the same restriction, outdoor services
are not offered. Nevertheless, please do not operate
this device in Wi-Fi mode when outdoors.

), the following information applies.

Industry Canada Notice to Users

Operation is subject to the following two conditions: (1)
This device may not cause interference and (2) This
device must accept any interference, including
interference that may cause undesired operation of the

device. See RSS-GEN 7.1.5. This Class B digital
apparatus complies with Canadian ICES-003.

Location Services (GPS & AGPS)

The following information is applicable to Motorola
mobile devices that provide location based (GPS and/
or AGPS) functionality.

Your mobile device can use Global Positioning
System (GPS) signals for location-based applications.
GPS uses satellites controlled by the U.S. government
that are subject to changes implemented in
accordance with the Department of Defense policy
and the Federal Radio Navigation Plan. These
changes may affect the performance of location
technology on your mobile device.

Your mobile device can also use Assisted Global
Positioning System (AGPS), which obtains information
from the cellular network to improve GPS
performance. AGPS uses your wireless service

18 Important Safety Information

provider's network and therefore airtime, data charges,
and/or additional charges may apply in accordance
with your service plan. Contact your wireless service
provider for details.

Your Location

Location-based information includes information that
can be used to determine the approximate location of
a mobile device. Mobile devices which are connected
to a wireless network transmit location-based
information. Devices enabled with GPS or AGPS
technology also transmit location-based information.
Additionally, if you use applications that require
location-based information (e.g. driving directions),
such applications transmit location-based information.
This location-based information may be shared with
third parties, including your wireless service provider,
applications providers, Motorola, and other third parties
providing services.

Emergency Calls

When you make an emergency call, the cellular
network may activate the AGPS technology in your
mobile device to tell the emergency responders your
approximate location.

AGPS has limitations and might not work in your area.
Therefore:

●

Always tell the emergency responder your location
to the best of your ability; and

●

Remain on the phone for as long as the emergency
responder instructs you.

Navigation

The following information is applicable to Motorola
mobile devices that provide navigation features.

When using navigation features, note that mapping
information, directions and other navigational data may
contain inaccurate or incomplete data. In some

Important Safety Information 19

countries, complete information may not be available.
Therefore, you should visually confirm that the
navigational instructions are consistent with what you
see. All drivers should pay attention to road conditions,
closures, traffic, and all other factors that may impact
driving. Always obey posted road signs.

Smart Practices While Driving

Check the laws and regulations on the use of
mobile devices and their accessories in the areas
where you drive. Always obey them. The use of
these devices may be prohibited or restricted in
certain areas—for example, handsfree use only
may be required. Go to www.motorola.com/callsmart
(in English only) for more information.

Your mobile device lets you communicate by voice
and data—almost anywhere, anytime, wherever
wireless service is available and safe conditions allow.
When driving a car, driving is your first responsibility. If

you choose to use your mobile device while driving,
remember the following tips:

●

Get to know your Motorola mobile device and its
features such as speed dial, redial and voic e
dial.

If available, these features help you to place

your call without taking your attention off the road.

●

When available , use a handsfree device.

possible, add an additional layer of convenience to
your mobile device with one of the many
Motorola Original handsfree accessories available
today.

●

Position your mobile device within easy reach.

Be able to access your mobile device without
removing your eyes from the road. If you receive an
incoming call at an inconvenient time, if possible, let
your voicemail answer it for you.

●

Let the person you are speaking with know you
are driving; if necessary, suspend the call in
heavy traffic or hazardous weather conditions.

20 Important Safety Information

If

Rain, sleet, snow, ice, and even heavy traffic can be
hazardous.

●

Do not take notes or look up phone numbers
while driving.

through your address book takes attention away
from your primary responsibility—driving safely.

●

Dial sensibly and assess the traffic; if possible,
place calls when your car is no t moving or
before pulling into traffic.

while moving, dial only a few numbers, check the
road and your mirrors, then continue.

●

Do not engage in stressful or emotional
conversations that may be distracting.

people you are talking with aware you are driving
and suspend conversations that can divert your
attention away from the road.

●

Use your mobile device to call for help.

or other local emergency number in the case of fire,

Jotting down a “to do” list or going

If you must make a call

Make

Dial 911

traffic accident, or medical emergencies (wherever
wireless phone service is available).

●

Use your mobile device to help others in
emergencies.

progress, or other serious emergency where lives
are in danger, call 911 or other local emergency
number (wherever wireless phone service is
available), as you would want others to do for you.

●

Call roadside assistance or a special non­emergency wireless assistance number when
necessary.

posing no serious hazard, a broken traffic signal, a
minor traffic accident where no one appears injured,
or a vehicle you know to be stolen, call roadside
assistance or other special non-emergency wireless
number (wherever wireless phone service is
available) .

If you see an auto accident, crime in

If you see a broken-down vehicle

Important Safety Information 21

Privacy & Data Security

Motorola understands that privacy and data security
are important to everyone. Because some features of
your mobile device may affect your privacy or data
security, please follow these recommendations to
enhance protection of your information:

●

Monitor access

and do not leave it where others may have
unmonitored access. Use your device’s security and
lock features, where available.

●

Keep software up to date

software/application vendor releases a patch or
software fix for your mobile device that updates the
device’s security, install it as soon as possible.

●

Secure Personal Information

can store personal information in various locations
including your SIM card, memory card, and phone
memory. Be sure to remove or clear all personal

—Keep your mobile device with you

—If Motorola or a

—Your mobile device