Motorola P7789, P7689 Service Manual

P7689 / P7789

Level 1 & 2 Service Manual

Rev 1.4

CONTENTS

SECTION 1: GENERAL

1.1 Introduction v

1.2 Motorola service policy for P7689 in warranty vi

1.3 General Safety Information vii

SECTION 2: P7689 DESCRIPTION

2.1 Specifications of P7689 2

2.2 P7689 Overview 3

2.3 Connector Pinout 7

2.4 Talk time, Weight and Volume Matrix 7

2.5 Battery Charging Times 8

2.6 Battery Technology 8

2.7 Physical Dimensions 8

SECTION 3: FEATURE LIST

3.1 List of Features available 10

3.2 Menu 10

3.3 Phone Book 10

3.4 Call Related Features 11

3.5 Messages 12

3.6 Phone Set Up (Ext Menu – Off) 13

3.7 Phone Set Up (Ext Menu – On) 14

3.8 Network selection 15

3.9 Call Meters 15

3.10 Date Book 16

3.11 Games 16

3.9 Accessory set-up 16

Page Number

SECTION 4: DISASSEMBLY & PARTS

4.1 Dissasembly Introduction 18

4.2 Recommended Tools 18

4.3 Disassembly Procedure 18

4.4 Assembly procedure 18

4.5 Exploded Parts diagram (AAUG175AA) 19

4.6 Part Numbers 20

SECTION 5: SIM CARDS AND SECURITY

5.1 Manual test mode 42

5.2 Live Sim Card 42

5.3 Personality Transfer 42

5.4 GSM Test Command 44

5.5 Identity and Security 45

P7689 / P7789

SECTION 6: REPAIR & TEST PROCEDURES

6.1 Repair introduction 47

6.2 Mechanical repairs 47

6.3 Basic modular troubleshooting 47

6.4 Software Upgrade 50

6.5 Flexing 50

6.6 Testing on HP 8922 51

6.7 Testing IrDA Port 51

SECTION 7: ACCESSORIES

7.1 Accessory Statement 54

7.2 Mid Rate Charger Information 54

7.3 Accessory Listing 54

SECTION 8: SALES MODELS

8.1 Sales Models 56

SECTION 9: GLOSSARY OF TERMS

9.1 List of Abbreviations 60

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SECTION 1: GENERAL

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1.1 Introduction

This manual is intended for use by technicians familiar with similar types of equipment. It contains all service information required for the equipment described and is current as of the printing date. Although there is a P7689 Flat and a P7789 Flipped version of this unit we shall just refer to one model from now on, the P7689.

The scope of this document is to provide the reader with basic information relating to the P7689, and also to provide procedures and processes for repairing the units up to and including Level 2 repair.

Level 1 and 2 repairs involve the following activities to be carried out: -

• Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Upgrading software

• Flexing units

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centres.

Computer Software Copyrights

The Motorola products described in this instruction manual may include copyrighted Motorola computer programs stored in semi-conductor memories or other media. Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs, including the exclusive right to copy or reproduce in any form the copyrighted computer program. Accordingly, any copyrighted Motorola computer programs contained in the Motorola products described in this instruction manual may not be copied or reproduced in any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents or patent applications of Motorola, except for the normal non-exclusive, royalty free license to use that arises by operation of law in the sale of a product.

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1.2 Motorola Service Policy for P7689 in warranty

1.2.1 Warranty:

Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will be available at agreed fixed repair prices. Proof of purchase will be required to validate warranty claims.

1.2.2 Out of Box Failure Policy

The standard OOB failure criteria will apply. Customer units that fail very early on, after date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

1.2.3 Product Support

Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centres will perform level 4 (full component) repairs.

1.2.4 Customer Support:

This will be available through dedicated Call Centres and In Country Help Desks. Product Service training should be arranged through the local Motorola Support Centre.

1.2.5 Replacement Parts Ordering

Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts from Hub’s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution Centre.

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1.3 General Safety Information

1.3.1 Portable Operation

• DO NOT hold the radio so that the antenna is very close to, or touching, exposed parts of the body,

especially the face or eyes whilst transmitting. The radio will perform best if it is held in the same manner as you would hold a ‘land’ telephone handset, with the antenna angled up and over your shoulder.

• DO NOT operate the portable phone in an aircraft. Switch off your telephone. The use of a cellular

telephone in an aircraft may be dangerous to the operation of the aircraft, disruption of the Cellular Network may occur, and is illegal. Failure to observe this instruction may lead to a suspension or denial of Cellular Telephone Service to the offender, or legal action, or both.

1.3.2 Mobile/Portable Operation - Telephone use in Vehicles:

• All equipment must be properly grounded according to installation instructions for safe operation.

• Users are advised to turn off their equipment when at a refueling point.

• Safety is every driver’s responsibility. Cellular telephones should only be used in situations in

which the driver considers it safe to do so.

1.3.3 General

• DO NOT allow children to play with any radio equipment containing a transmitter.

• DO NOT operate this equipment near electrical blasting caps or in an explosive atmosphere.

Mobile Telephones are, under certain conditions, capable of interfering with blasting operations. When you are in the vicinity of such work, look out for and observe signs cautioning against mobile radio transmission. If transmission is prohibited, you must turn off your mobile telephone to prevent any transmission. In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not turned off.

• Refer to the appropriate section of the product user manual for additional pertinent safety

information

• All equipment should be serviced only by a Motorola qualified technician.

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SECTION 2:

P7689

DESCRIPTION

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2.1 Specifications of P7689

General

Function

Frequency Range GSM

Frequency Range DCS

Frequency Range PCS

Channel Spacing 200 kHz Channels 174 GSM/374 DCS carriers with 8 channels per carrier Modulation GMSK at BT = 0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45 MHz GSM 95MHz DCS 80MHz PCS Frequency Stability + 0.10 ppm of the downlink frequency (Rx) Operating Voltage Full Rate PSU = 4.4V +/- 5%

Transmit Current Typically 250 ma avg, 1.0A peak Stand-by Current Typically 7.0 ma (DRX2) Dimensions 130mm x 46mm x 23 mm (max. Thk.) Size (Volume) 97 cc with Dao 550 mAh LiO Battery Weight 102.9g with Dao 550 mAh LiO Battery Temperature Range -10C to +55C

Specification

880-915 MHz TX (with EGSM) 925-960 MHz RX 1710-1785 MHz Tx 1805-1880 MHz Rx

1850.2 – 1909.8 MHz Tx

1930.2 – 1989.8 MHz Rx

(During Charging = VBatt +/-5% 6.63V Mid Rate Charger = 5.9V +/- 0.3V CLA Supply = 4.4V Battery Operating Voltage = 2.85V(Radio Shut Down voltage) To 4.2V Max

Transmitter

Function Specification

RF Power Output 33 dBm + 2dB GSM/ 30 dBm + 2 dB DCS Output Impedance 50 ohms (nominal) Spurious Emissions -36 dBm from 0.1 to 1 Ghz

-30 dBm from 1 to 4 Ghz

Receiver

Function Specification

RF Level -102 dBm RX bit error rate (100 k bits) < 2% Channel Hop Time 500 microseconds Time to Camp Approximately 5-10 seconds

Speech Coding

Function Specification

Speech Coding Type Regular Pulse Excitation / Linear Predictive Coding with Long

Term Prediction. (RPE LPC with LTP). Bit Rate 13.0 k bps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits. Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 k bps

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2.2 P7689 Overview

The P7689 is of the Tri Band technology range allowing roaming using the GSM 900 / 1800 / 1900 bands. (see below) The unit is a follow on but will not replace the L7389 / L7489. As will be seen, the form factor for the P7689 is very different to P7389 or V2088. The unit will still be marketed within the Timeport brand, aimed at the organised business users. The following are a few of the main selling features that will be included with the unit.

• Using the Whitecap lower voltage technology this offers good standby and talk times(see below)

• Extended GSM channels

• Tri-Codec allowing Full Rate / Half Rate / Enhanced Full Rate modes of transmission.

• SIM Toolkit.(STK 2.4)

• Enhanced Infrared Data link (see below)

• 3 Pin RS232 connection.

• PIM _ Personal Information Manager – basic diary function

• 96 x 64 row full graphics TMF film (for enhanced contrast) with contrast control. (larger display

that P7389)

• Internal Headset

• Speaker Dependant Voice recognition (see below)

• Vibracall

• Voicenotes

• WAP 1.1. compliant

• Datebook

• Answering Machine

• Silent Answer

• Calling Name Presentation

• Display Animation

• Scheduled Call Divert

• Concatenated SMS

• Smart Card support – E- Commerce

• Blue Backlights

• Chromed Keypad for OK and C Keys, chrome rocker MENU key and all other keys, film type

with transparent numbering.

• New Ringer Tones

• Programmable Ringer Tones

• Enhanced Chinese Key entry

• New Games – (see below)

Alarmed with selective erase – 2 minutes

IrDA – Infra red Data Association, This feature will allow the user to link their mobile phone to their computer terminal. This will allow the user to upload and download information, such as phonebok information, SMS messages, FAX data etc… without the requirement for cables. The unit can also communicate with other IrDA devices such as pagers and other mobile phones. Perfect alignment of the beam is not required due to the spread of the beam. IP SMS allows SMS messages to be constucted on a PC then downloaded to the P7689 to be transmtted. IP Phonebook allows very easy and extremely flexible download / upload of phonebook information, enabling select phonebooks available to each user, which can be quickly changed for example when travelling to different areas. The last 10 calls made and received can also be downloaded allowing databases to be created. The P7689 can be placed into IrDA mode via either the quick access menu or through the Phone Set up menu structure ‘ Activated’ will appear on the screen once the feature has been selected followed by ‘Connection Made’ once transfer of data is available between the P7689 and the other device. The P7689 software allows more devices to be synchronised with phone e.g.Win NT, Psion and Palm.

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Phone with

Wireless

WAP

ISP

Speaker Dependant Voice Recognition – This feature allows ‘Voice Tags’ to be allocated to upto 25 names within the users phone memory and also upto 15 Voice tags be allocated to the quick access functions. The unit must be ‘trained’ for this function (ie the voice tags must first be read into the phones memory twice before recognition can be made.) Two main points whilst using this option.

*THERE WILL BE NO SERVICE DURING ‘TRAINING’ WHICH MEANS THE USER CANNOT RECEIVE OR MAKE CALLS DURING THIS TIME. *THE VOICE TAGS CAN ONLY BE ADDED TO THE PHONES MEMORY, AS GSM DOES NOT ALLOW THE OPTION TO STORE VOICE TAGS ONTO THE SIM CARD. Voice tags can be added to the phones memory using the usual name addition methods ie via the phonebook menu structure, using the M+ key, or using the quick access keys.

To make a call to a person allocated with a voice tag, the smart button must first be pressed, then the P7689 will ask for a name, if the name is recognised, then the name will be repeated and displayed on the screen. A call can then be placed. For access to one of the quick access functions the quick access key must first be pressed, a name will then be asked for, if the name is recognised e.g. Battery Meter then the name will be repeated and the corresponding feature e.g. the battery meter will be displayed on the screen. If 2 names are too alike then the unit will request another name.

CUG (Closed User Group) This is a network application which allows a select group of users only to use a particular group of mobile units e.g. In the circumstance where a manager of a field service team only wants the team to be able to call other users within his team (or CUG).

Phase 2 USSD (Unstructured Supplementary Services Data) – This is an application whereby pressing a certain key or combination of keys whilst in idle mode ie not in a call can access certain network functions such as helplines etc...

• WAP 1.1 Compliancy (Wireless Application Protocol) - WAP 1.1 Wireless Application

Protocol

Simplified WAP

Architecture

‘The

Internet’

connection

(GSM Data call

browser

In the WAP environment this is how the access is made.

••

1. The request for information is made in WML (Wireless Markup Language) derived from HTML.

2. Request is passed to WAP Gateway, which retrieves the information from the server in standard HTML (which is then filtered to WML) or if available WML format.

3. The information is then passed the cellular user, via the cellular network provider.

is preferred)

account

Gateway

• There will be 5 Data parameters that the user will be able to edit:

-Baud rate - between 2400 and 14400

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-Idle time out

-Line type

-Phone Number

-Connection type

• For image download, the bitmap image will be downloaded as text and if the image is larger than

the screen then only part of the image will be displayed

• Ways to access Browser - Quick access key and Feature Menu

During browser mode, if incoming call is received then the browser will be paused with the user having the option to resume after the call.

Simplified Alpha Text Entry - This gives the allowance to use all forms of Roman and Chinese Key entry on a 96 X 54 display. At present only Latin based characters can be entered using the multi tap key entry.

There are 3 forms of CKE (Chinese Key Entry):

• Pin Yin - Simplified Chinese (Mainland China)

• Bo-po-mo-pho - Complex Chinese (Taiwan)

• Stroke based method for both Simple and Complex

• Can be used with phone book and SMS features

• European and Pan American models will be able to switch between Roman and Latin Key Entry

• Asian Models will be able to switch between all Key entries.

Calling Name Presentation - This is an improvement on the existing name presentation.

• At present name from phone book is displayed by comparing last 8 digits of Number

• New feature will show name as sent by the network. This is up to 80 characters, but will be

shortened to 12 for the phonebook.

• This functionality must be subscribed to with network.

• Caller can restrict this

• On call arrival phone Number is compared to phonebook if match is found but name is not

allocated then callers name will be stored.(However if there is any text against that number it will not be overwritten)

Display Animation - Aimed at physically showing the customer is executing commands. Existing animations are for Power up and Down sequences.

• New animations -

• Incoming / sending call

• Incoming / sending SMS

• IrDA Quick Access icon

Call Divert Interrogation - This function is just a more accurate way of ensuring that the caller is diverted to the correct number, this is mainly achieved through the co-operation of the network providers.

Concatenated SMS - Concatenated: A series of linked events Increases the amount of characters that can be sent and received from the phone. Currently can send 1 SMS of 160 characters and the SIM can store 10 of these. New functionality will support 5 X 153 Character messages and the SIM will be able to hold between 30 and 75 slots dependant on type of card and memory already allocated, each slot will hold 160 characters.

Connectivity – The P7689 will support the Communicate soft Modem via the RS232 cable 56K global Modem and AT Command parsing via IrDA.

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Games – There will be 3 games supported, these being :

• Brick

• Baccarat

• Tower of Hanoi

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Fig 2.1 Mechanical

pictorial Overview

Screw

Rear latch

SIM Contacts

Battery

Belt Clip

Accessory

Voice notes

Chromed Keys

Rocker Key

Service

Internal Headset

Smart Key

Mic Port

Locations

Antenna

96 x 64 LCD

IrDA Port

Speaker Port

Indicator

Socket

button

Recess

Volume Keys

Contacts

Connector

There will be 4 colours of front housing – Metallic Silver / Metallic Titanium / Metallic Graphite / Metallic Aluminium.

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2.3 Connector Pinouts

1.GND 2.SW_RF

3.GND 4.BATT_FDBK

5.MAN_TEST_AD 6.RS232_TX

7.RS232_RX 8.CHG_EN

9.ON_2* 10.GND

11.DSC_IN* 12.DOWNLINK

13.DSC_EN EXT B+

15.GND

Charger Socket Pin Layout

2.4 Talk Times, Weight and Volume Matrix

Volume (cc) Weight (g) Talk Time

(min)*

97 cc 102.6 g 120-180 40-130 550 mAh LiIon 102 cc 106.2 g 120-210 45-150 Slim LSQ6 600mAh Li Ion 113 cc 129.5 g 210-330 70-240 LSQ8 900 mAh Li Ion

Standby Time

(hours)*

with Battery

All battery performance times are approximate and will vary depending on network configuration, band and status, and the functions selected. Times are quoted as a range from DRX=2 to DRX=9. Support of DTX mode is dependent on network support and may not be available in all areas.

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2.5 Battery Charging Times

Identical to Leap, maximum charge times shown.

Battery Leap Mid Rate Travel Charger to

90% charge (LiIon only)

LSQ6 600 mAh LiIon 120 min LSQ8 900 mAh LiIon 230 min

Dao 550 mAh LiIon 110 min

2.6 Battery Technology

Battery technology will use the 3.6 V platform and use label-wrapped batteries. Jade will also employ battery safety that will not allow the phone to charge a non-Motorola battery.

The P7689 will allow battery charging via mid rate charger or EP charger via the Hirose connector.

2.7 Physical Dimensions

Dimensions P7789 P7689

Length 130 mm 130 mm

Width 46 mm 46 mm

Extra slim battery door

With Slim LiIon battery (550 mAH)

Slim battery door

With LSQ6 (600 mAH LiIon)

Thick battery door With LSQ8 (900 mAH LiIon)

Depth 25 mm 23 mm

Volume 108 cc 97 cc

Weight 107 g 102.9 g

Depth 26 mm 24 mm

Volume 112 cc 102 cc

Weight 110 g 106.2 g

Depth 27 mm 26 mm

Volume 124 cc 113 cc

Weight 130 g 129.5 g

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SECTION 3: FEATURE LIST

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Features

Personal Numbers

Enter Name

Check Capacity

Check phone Capacity

Missed Calls

Setup

1st Generation Menu

My phone number(s)

Fixed dialing

Dial Setting

Made Calls

Internet

Selection

Erase all numbers

2.Switch View

3.1 List of Features Available

Below is the list of Menu functions available at present.

2nd Generation Menu

3rd Generation Menu 4th Generation Menu 5th Generation Menu

6th Generation Menu

Voice Dialing

Last 10 Calls

Answered Calls

Phone Book

Call Related

Messages

Access

PHONE BOOK

1.Call Number

2.Switch View

3.Add to Phone memory

4.Add to SIM Memory

1.Call Number

Network

Call Meters

Phone Setup

Accessory

Find Entry by Name

Find Entry By Location

Date Book

Only Available with Headset or Car Kit connected

Enter

Location

Games

1.Call Number

2.Modify Name or number

3.Erase name or number

4. Add or Edit Voice Tag

5. Delete Voice Tag

6. Create Phone book Group*

7.Modify Phone Book group* * Entry by name only

Show Services

One-Touch

Add Entry

View fixed dial list

Setup fixed Dialing

1.To Phone Memory

2.To SIM memory

3.To Fixed Dial list

Enter Pin2

1.On

2.Off

3.Edit Entry

4.Add Entry

5.Erase Entry Prevent access

SIM Copy

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Add to phone memory

Add to SIM Card Memory

Check SIM Capacity

1.No memory restrictions

2.To SIM card memory

3. To Phone Memory

4. To Phone and Sim Memory

1.SIM Card to Phone Memory

2.Phone to SIM card memory

Add Voice Tag

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