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2012.05.04
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EN
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Start
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let’s get up & running
Charge up
Caution: Before assembling, charging, or using your
phone for the first time, please read the important
safety, regulatory and legal information in this guide.
• Power/Sleep: To make the screen sleep or wake up,
just press Power/Sleep . To turn your phone on or
off, press and hold it.
• Notification Light: The notification light turns on
when your phone starts charging, and blinks when
you have a new message or notification.
Caution: Please read “Battery Use & Safety” on page 11.
Battery life
Your phone is like a small computer, giving you a lot of
information and apps, at 4G LTE speed, with a touch
display! Depending on what you use, that can take a lot
of power.
To start getting the most out of your battery,
touch Apps > Settings > Battery. This shows you
what’s using the most battery.
To save even more battery life between charges, you
could reduce:
• recording or watching videos, listening to music, or
taking pictures.
• widgets that stream information to your home screen,
like news or weather.
• unused online accounts that you registered
(“Accounts” on page 3).
• Wi-Fi and Bluetooth® use: Touch Apps >
Settings, then touch the switch next to Wi-Fi or
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Bluetooth to turn them when you don’t need
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them.
• GPS use: Touch Apps > Settings > Location
services
, and uncheck GPS satellites.
• network searching: If you are out of coverage, to keep
your phone from looking for networks, press and hold
Power to open the Power key menu, then touch
Airplane mode.
• display brightness: Touch Apps > Settings >
Display > Brightness > (dimmer setting).
• display timeout delay: Touch Apps > Settings >
Display > Sleep > (shorter setting).
2 Start
Register
Set up your phone from your computer using AT&T
Ready2Go web wizard.
• Wi-Fi network: If you want to use a Wi-Fi network for
even faster Internet access, touch Apps >
Settings > Wi-Fi. Touch the switch at the top to
turn Wi-Fi and search for networks.
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•Reboot: In the unlikely event that your phone
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becomes unresponsive, try a forced reboot—press
and hold both Power/Sleep and Volume Down for
more than 15 seconds.
Accounts
You can add, edit, or delete accounts anytime: Touch
Apps > Settings > Accounts & sync.
For help with your Google™ account, you can go to
www.google.com/accounts on a computer.
To delete an account (along with its contacts and
messages on your phone), touch Apps > Settings
> Accounts & sync, touch the account, then touch
Menu > Remove account.
Old phone to new phone
Are you switching from an Apple™ or Blackberry phone?
Get all your important information set up on your new
Motorola smartphone in a few easy steps. The Welcome
Home To Motorola application transfers contacts, email
addresses, calendar meetings, events, tasks, music,
playlists, photos, and videos from your old phone to your
new Motorola smartphone.
Note: If you are switching from another Android™
phone, your Google™ account’s contacts, events,
Gmail™ and other settings start downloading as soon as
you log into your Google account. If you are switching
from another type of device, contact your service
provider for assistance.
To move information from an Apple or Blackberry phone
to your Motorola smartphone:
1 Use your computer browser to navigate to
www.markspace.com/welcomehome/, and download
the free Microsoft® Windows® or Apple Macintosh
version of the Welcome Home To Motorola
application to your computer.
2 Install and run the application on your computer. Yo u
can skip registration.
3 Follow the application instructions on your computer
to transfer information from your old phone to your
Motorola smartphone.
The Welcome Home To Motorola application will prompt
you to connect your old phone to the computer with a
USB cable, and backup the data you want to transfer.
Next, you will be instructed to install the Welcome
Home To Motorola app on your Motorola smartphone,
connect the smartphone to your computer with a USB
cable, then transfer and unpack the data onto the
Motorola smartphone.
3Start
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Control & customize
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how it acts & looks
Quick start: Control & customize
•Touch: Choose an icon or option.
• Touch & hold: Move items on the home screen, or
open options for items in lists (like People).
• Drag or flick: Scroll slowly (drag) or quickly (flick).
4 Control & customize
• Pinch or double-tap: Zoom in and out on websites,
photos, and maps.
•Twist: Twist a map with two fingers to rotate it, and
pull two fingers down to tilt it.
Tips & tricks
• Screen off & on: Press Power to turn the screen
off & on.
Note: During a call, your
touchscreen might stay
dark if the sensor just
above it is covered. Don't use covers or screen
protectors (even clear ones) that cover this sensor.
•Screen lock: To unlock
the screen, touch and
flick to . To add a
password or facial
recognition security to
your unlock screen,
touch Apps >
Settings > Security >
Screen lock.
• Ringtone for a contact:
To set a ringtone for a
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contact, touch Apps > People, touch the
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contact, then touch Menu > Set ringtone.
• Settings shortcut: For quick access to your settings,
drag the status bar down and touch in the top
right.
Touch
Find your way around:
•Back: Step back—touch Back to go to the
previous screen.
•Home: Jump back—touch Home to return to the
home screen. On your first home screen page,
touch Home to show all the pages.
• Recent apps: Switch apps—touch Recent to
show your recent apps, and touch an app to reopen it.
To remove an app from the list, flick it left or right. To
scroll the list, flick up or down.
• Menu: Open options—when Menu appears in the
corner of the screen, you can touch it to open options
for the current screen.
Lost or stuck? If you’re not sure what to do next, try
one of these:
• To open a text message, see contact details, or open
items in a list, touch the message, contact, or item.
• To show options for a list item (if available), touch
and hold the item.
• To show a menu for the current screen, touch
Menu in the corner of the screen (if available).
• To return home to the home screen, touch
Home .
• To go back just one screen, touch Back .
• To reopen an app you closed, touch Recent and
touch the app in the list.
• To reboot an unresponsive phone, press and hold
both Power/Sleep and Volume Down for more
than 15 seconds.
Press
Power & sleep key
Press and hold
Power/Sleep to open a
menu where you can choose
Power off, Sleep (no Wi-Fi
connections), Airplane mode
(no network or other
connections, vibrate , or
silent .
To conser ve battery, prevent
accidental touches, or when you want to wipe smudges
off your touchscreen, put the touchscreen to sleep by
5Control & customize
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pressing Power/Sleep . To wake up the touchscreen,
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just press Power/Sleep again.
To change how long your phone waits before the screen
automatically goes to sleep, touch Apps >
Settings > Display > Sleep.
Tip: To make the screen lock when it goes to sleep.
Volume keys
Your volume keys help in a few ways:
• Ringer volume: Press the keys in the home screen,
or press them when your phone is ringing to silence
it.
• Earpiece volume: Press the keys during a call.
• Music/video volume: Press the keys during a song
or video.
Voice recognition
Just tell your phone what you’d like:
Tip: Speak naturally but clearly, like using a
speakerphone.
• Dialing and commands: Touch Apps > Voice
Commands
name or phone number. Or, say a command like
6 Control & customize
. To dial, say “Call” and then a contact
“Send Text,” “Go to” and app, or “Help” for voice
command help.
To choose the confirmations and prompts you want to
hear, touch Apps > Voice Commands, then
touch in the top right.
•Search: Enter text in the search box at the top
of your home screen, or touch to search by voice.
To change your voice search and text-to-speech
settings, touch Apps > Settings > Language &
input
.
• Text entry: On a touchscreen keyboard, touch to
use voice entry.
Tip: To make your phone read menu items and text out
loud, see “Voice readouts” on page 7.
Customize
Customize your phone’s sounds and appearance:
• Ringtone and notifications: To choose ringtones or
notifications, touch Apps > Settings > Sound.
To use a song as a ringtone, touch Apps >
Music > Songs, touch and hold the song name,
then touch Use as phone ringtone.
• Vibrate or silent: To choose whether your phone
vibrates for incoming calls, touch Apps >
Settings > Sound. Choose Silent mode to set
whether it vibrates when you set the lock screen
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slider to silent. Check Vibrate and ring to make it
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vibrate when the ringer is not silent.
• Ringtone for a contact: To set a ringtone for a
contact, touch Apps > People, touch the
contact, then touch Menu > Options > Set
ringtone
.
• Volume: To set volume, just press the volume keys in
the home screen (ringtone volume), during a call
(earpiece volume), or while playing music or a video
(media volume).
• Message alert: To change your new message
notification, touch Apps > Messages >
Menu > Messaging Settings, then choose Text
Messaging
• Display settings: To change brightness, animation,
and other display settings, touch Apps >
•Rotate: In many apps, the touchscreen switches from
portrait to landscape when you rotate your phone. To
turn this on or off, touch Apps > Settings >
Display > Auto-rotate screen.
• Home screen: To change your wallpaper, touch and
hold an empty spot on your home screen.
• Language and region: To set your menu language
and region, touch Apps > Settings > Language &
input
, Social Messaging, or Email.
Settings > Display.
> Locale.
Accessibility
See, hear, speak, feel, and use. Accessibility features are
there for everyone, helping to make things easier.
Note: For general information, accessories, and more,
visit www.motorola.com/accessibility.
Voice readouts
Your phone can read out loud to tell you menu options
and the entries you make.
To turn on voice readouts, touch Apps > Settings
> Accessibility > TalkBack, then touch at the top
to turn it to .
Note: You might need to download text-to-speech
software (data charges may apply).
To use voice readouts:
• Menus and screens: When you touch an item in a
menu or screen, your phone speaks the name. To
select an item, double-tap it.
Note: Touching a home screen widget or shortcut will
open it.
• Dialer & text entry: As you type, your phone speaks
each number or letter.
• Notification: When you flick the status bar down,
your phone speaks all of the notifications.
7Control & customize
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Tip: Navigate through your apps and menus to hear how
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voice readouts work on your phone.
To use voice commands, see “Voice recognition” on
page 6.
Caller ID
When you want to hear who’s calling:
• Read out loud: Have your caller announced—touch
Apps > Settings > Accessibility > Caller ID
Readout
.
• Ringtones: Assign a unique ringtone to a
contact—touch Apps > People, touch the
contact, then touch Menu > Set ringtone.
Volume & vibrate
Find it: Apps > Settings > Sound > Volumes or
Vibrate and ring
• Volumes opens sliders that let you set different
volumes for your music or videos, ringtone, text or
email notifications, and alarms.
• Vibrate and ring determines whether your phone
vibrates for incoming calls (even if the ringer is silent).
Zoom
You can pinch to zoom on maps, web pages, and photos:
To zoom in, touch the screen with two fingers and then
8 Control & customize
drag them apart. To zoom out, drag your fingers
together.
Tip: To zoom in, you can also double-tap.
Display brightness
Your phone automatically adjusts the screen brightness
when you’re in bright or dark places. But you can set
your own brightness level instead:
Find it: Apps > Settings > Display > Brightness
Uncheck Automatic brightness to set your own level.
Touchscreen & keys
You can hear or feel when you touch the touchscreen.
Touch Apps > Settings > Sound:
• Touchscreen: To hear screen touches (click), select
Touch sounds.
•Keys: To feel screen keyboard touches (vibrate),
select Vibrate on touch.
•Screen lock: To hear when you lock or unlock the
screen (click), select Screen lock sound.
Messages
To make text entry even easier, you can use features like
auto-complete, auto-correct, and auto-punctuate—touch
Apps > Settings > Language & input, then
touch next to a keyboard type. Of course if you don’t
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want to type at all, then use your voice—touch on the
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touchscreen keyboard.
Hearing aids
To help get a clear sound when using a hearing aid or
cochlear implant, your phone may have been rated for
use with hearing aids. If your phone’s box has “Rated for
Hearing Aids” printed on it, then please read the
following guidance.
Note: Ratings are not a guarantee of compatibility (see
“Hearing Aid Compatibility with Mobile Phones” on
page 17). You may also want to consult your hearing
health professional, who should be able to help you get
the best results.
• Call volume: During a call, press the side volume
keys to set a call volume that works for you.
• Position: During a call, hold the phone to your ear as
normal, and then rotate/move it to get the best
position for speaking and listening.
TTY
You can use your phone in TTY mode with standard
teletype machines. Touch Apps > Phone
>Menu > Settings > TTY mode and select the mode
you need:
• TTY full: Type and read text on your TTY device.
• TTY HCO: Hearing-Carry-Over—type text on your TTY
device and listen to voice replies on your phone’s
speaker.
• TTY VCO: Voice-Carry-Over—speak into your phone
and read text replies on your TTY device.
Note: You’ll need a cable/adapter to connect your TTY
device to the headset jack on your phone.
Refer to your TTY device guide for mode and usage
information.
Apps
Want more? No problem. The Google Play Store™ app
provides access to thousands of apps, and many provide
useful accessibility features.
Find it: Apps > Play Store
9Control & customize
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Troubleshooting
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we can help
Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a forced reboot—press
and hold both Power/Sleep and Volume Down for
more than 15 seconds. If necessary, hold
Power/Sleep to turn your phone back on.
Service & repairs
If you have questions or need assistance, we’re here to
help.
Go to www.motorola.com/repair (United States) or
www.motorola.com/support (Canada), where you can
select from a number of customer care options. You can
also contact the Motorola Customer Support Center at:
1-800-734-5870 (United States), 1-888-390-6456
(TTY/TDD United States for hearing impaired), or
1-800-461-4575 (Canada).
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Safety, Regulatory & Legal
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Battery Use & Safety
Battery Use & Safety
The following battery use and safety information applies to all Motorola mobile devices. If
your mobile device uses a non-removable main battery (as stated in your product
information), details related to handling and replacing your battery should be
disregarded—the battery should only be replaced by a Motorola-approved service facility,
and any attempt to remove or replace your battery may damage the product.
Important: Handle and store batteries properly to avoid injury or damage.
battery safety issues arise from improper handling of batteries, and particularly from the
continued use of damaged batteries.
DON’Ts
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the
form of your battery.
• Don’t use tools, sharp objects, or excessive force to insert or remove the battery
as this can damage the battery.
• Don’t let the mobile device or battery come in contact with liquids.*
get into the mobile device’s circuits, leading to corrosion.
• Don’t allow the battery to touch metal objects.
in prolonged contact with the battery contact points, the battery could become very hot.
• Don’t place your mobile device or battery near a heat source.*
can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source
dryer or microwave oven.
DOs
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the mobile device or battery.*
on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery
has been damaged in any of the ways listed here.
Always make sure that any battery, connector and compartment covers are closed
*Note:
and secure to avoid direct exposure of the battery to any of these conditions, even if your
product information states that your
conditions.
mobile device
If metal objects, such as j ewelry, stay
High temperatures
, such as a hair
Dropping these items, especially
can resist damage from these
Most
Liquids can
Important: Motorola recommends you always use Motorola-branded batteries and
chargers for quality assurance and safeguards.
damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you
identify authentic Motorola batteries from non-original or counterfeit batteries (that may not
have adequate safety protection), Motorola provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola Original” hologram.
If you see a message on your display such as
Unable to Charge
•
Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;
•
If there is no hologram, the battery is not a Motorola battery;
•
If there is a hologram, replace the battery and try charging it again;
•
If the message remains, contact a Motorola authorized service center.
Warning:
Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper and safe battery disposal and recycling:
important for safety, it benefi ts the environment. You can recycle your used batteries i n many
retail or service provider locations. Additional information on proper disposal and recycling
can be found at
Disposal:
Promptly dispose of used batteries in accordance with local
regulations. Contact your l ocal recycling center or national recycling organi zations
for more information on how to dispose of batteries.
Warning:
Never dispose of batteries in a fire because they may explode.
Battery Charging
Battery Charging
Notes for charging your product’s battery:
•
During charging, keep your battery and charger near room temperature for efficient
battery charging.
•
New batteries are not fully charged.
•
New batteries or batteries stored for a long time may take more time to charge.
•
Motorola batteries and charging systems have circuitry that protects the battery from
damage from overcharging.
, take the following steps:
www.motorola.com/recycling
Motorola’s warranty does not cover
Invalid Battery
Proper battery disposal is not only
or
Third Party Accessories
Use of third party accessories, including but not limited to batteries, chargers, headsets,
covers, cases, screen protectors and memory cards, may impact your mobile device’s
performance. In some circumstances, third party accessories can be dangerous and may void
11Troubleshooting
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your mobile device’s warranty. For a list of Motorola accessories, visit
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www.motorola.com/products
Driving Precautions
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving may
cause distraction, and may be prohibited or restricted in certain areas—always obey the
laws and regulations on the use of these products.
While driving, NEVER:
Type, read, enter or review texts, emails, or any other written data.
•
•
Surf the web.
•
Input navigation information.
•
Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
•
Keep your eyes on the road.
•
Use a handsfree device if available or required by law in your area.
•
Enter destination information into a navigation device
•
Use voice activated features (such as voice dial) and speaking features (such as audible
directions), if available.
•
Obey all local laws and regulations for the use of mobile devices and accessories in the
vehicle.
•
End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” at
www.motorola.com/callsmart
(in English only).
before
driving.
Seizures, Blackouts & Eyestrain
To reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a
comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.
Some people may be susceptible to seizures or blackouts (even if they have never had one
before) when exposed to fl ashing lights or light patterns, such as when playing video games,
or watching videos with flashing-light effects.
Discontinue use and consult a physician if any of the following symptoms occur: seizures,
blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.
If you or someone in your family has experienced seizures or blackouts, please consult with
your physician before using an a pplication that produces flashing-light effe cts on your mobile
device.
12 Troubleshooting
Caution About High Volume Usage
Warning:
Exposure to loud noise from any source for extended periods of time may affect
your hearing. The louder t he volume sound level, the less time is required before y our hearing
could be affected. To protect your hearing:
•
Limit the amount of time you use headsets or headphones at high volume.
•
Avoid turning up the volume to block out noisy surroundings.
•
Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your
ears, ringing in your ears, or muffled speech, you should stop listening to the device through
your headset or headphones and have your hearing checked.
For more information about hearing, see our website at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp
(in English only).
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. If you continue to have discomfort during or after such use, stop
use and see a physician.
Children
Keep your mobile device and its accessories away from small children.
products are not toys and may be hazardous to small children. For example:
•
A choking hazard may exist for small, detachable parts.
•
Improper use could result in loud sounds, possibly causing hearing injury.
•
Improperly handled batteries could overheat and cause a burn.
Supervise access for older children.
your mobile device, you may want to monitor their access to help prevent:
•
Exposure to inappropriate apps or content.
•
Improper use of apps or content.
•
Loss of data.
Similar to a computer, if an older child does use
These
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the product
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using
your mobile device until the glass is replaced by a qualified service center.
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Operational Warnings
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Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Areas
Potentially explosive areas are often, but not always, posted and can include blasting areas,
fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or
storage facilities, or areas where the air contains chemicals or particles, such as grain dust,
or metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries, unless it is a radio product type especially qualified for use in such areas
and certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In
such areas, sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Symbol Definition
Important safety information follows.
Do not dispose of your battery or mobile device in a fire.
Your battery or mobile device may require recycling in accordance with
local laws. Contact your local regulatory authorities for more
information.
Do not dispose of your battery or mobile device with your household
waste. See “Recycling” for more information.
Do not use tools.
Symbol Definition
For indoor use only.
Radio Frequency (RF) Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system handling
your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country
concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
•
When placing or receiving a phone call, hold your mobile device just like you would a
landline phone.
•
If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved accessory (e.g. clip, holder, holster, case or arm band). If
you do not use a body-worn accessory supplied or approved by Motorola, ensure that
whatever product is used is free of any metal and that it positions the mobile device at
least 2.5 cm (1 inch) away from the body.
•
Using accessories not supplied or approved by Motorola may cause your mobile device to
exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our website at:
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances, your mobile device may cause interference with other devices.
www.motorola.com
.
13Troubleshooting
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Follow Instructions to Avoid Interference Problems
0168
[Only Indoor Use Allowed In France
for Bluetooth and/or Wi-Fi]
0168
0168
Product
Approval
Number
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Turn off your mobile device in any location where posted notices instruct you to do so, such
as hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your
mobile device offers an airpl ane mode or similar feature, consult airline staff about using it in
flight.
Medical Devices
If you have a medical device, including an implantable medical device such as a pacemaker
or defibrillator, consult your healthcare provider and the device manufacturer’s directions
before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
•
ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
•
DO NOT carry the mobile device in the breast pocket.
•
Use the ear opposite the implantable medical device to minimize the potential for
interference.
•
Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Specific Absorption Rate (FCC & IC)
SAR (IEEE)
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR
EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits
for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal
Communications Commission (FCC) and Industry Canada (IC). These limits include a
substantial safety margin designed to assure the safety of all persons, regardless of age and
health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting
at its highest certified power level in all tested frequency bands. The highest SAR values
under the FCC and IC guidelines for your device model are listed below:
Head SAR WCDMA 1900 1.34 W/kg
Body-worn SAR LTE Band 4 0.67 W/kg
14 Troubleshooting
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the
network, the operating power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the device, the lower its SAR
value.
If you are interested in further r educing your RF exposure then you can easily do so by limiting
your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at
www.motorola.com/rfhealth
.
European Union Directives Conformance Statement
EU Conformance
The following CE compliance information is applicable to Motorola mobile devices that carry
one of the following CE marks:
Hereby, Motorola declares that this product is in compliance with:
•
The essential requirements and other relevant provisions of Directive 1999/5/EC
•
All other relevant EU Directives
For products that support Wi-Fi 802.11a (as defined in product information): In the United
States, do not use your device outdoors while connected to an 802.11a Wi-Fi network. The
FCC prohibits such outdoor use since frequencies 5.15-5.25 GHz can cause interference with
Mobile Satellite Services (MSS). Public Wi-Fi access points in this range are optimized for
indoor use.
The following gives an example of a typical Product Approval Number:
Page 17
You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to
2012.05.04
Regulatory
R&TTE Directive) at
the Product Approval Number from your product’s label in the “Search” bar on the website.
FCC Notice to Users
FCC Notice
The following statement applies to all products that bear the FCC logo on the
product label.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accorda nce with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment to an out let on a circuit different from that to which the recei ver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in product information): In the United
States, do not use your device outdoors while connected to an 802.11a Wi-Fi network. The
FCC prohibits such outdoor use since frequencies 5.15-5.25 GHz can cause interference with
Mobile Satellite Services (MSS). Public Wi-Fi access points in this range are optimized for
indoor use.
Industry Canada Notice to Users
Industry Canada Notice
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not cause interference and (2)
www.motorola.com/rtte
(in English only). To find your DoC, enter
This device must accept any interference, including interference that may cause undesired
operation of the device. See RSS-GEN 7.1.5. This Class B digital apparatus complies with
Canadian ICES-003.
Software Notices
Software Copyright Notice
Warning against unlocking the bootloader or altering a product's operating system
Motorola strongly recommends against altering a product's operating system,
software:
which includes unlocking the bootloader, rooting a device or running any operating software
other than the approved versions issued by Motorola and its partners. Such alterations may
permanently damage your product, cause your product to be unsafe and/or cause your
product to malfunction. In such cases, neither the product nor any damage resulting
therefrom will be covered by warranty.
Important FCC information:
will impact its FCC grant of equipment authorization. The FCC grant is based on the product's
emission, modulation, and transmission characteristics, including: power levels, operating
frequencies and bandwidths, SAR levels, duty-cycle, transmission m odes (e.g., CDMA, GSM),
and intended method of using the product (e.g., how the product is held or used in proximity
to the body). A change to any of these factors will invalidate the FCC grant. It is illegal to
operate a transmitting product without a valid grant.
Location Services
GPS & AGPS
The following information is applicable to Motorola mobile devices that provide location
based functionality. Location sources can include GPS, AGPS and Wi-Fi.
Your mobile device can use Global Positioning System (GPS) signals for location-based
applications. GPS uses satellites controlled by the U.S. government that are subject to
changes implemented in accordance with the Department of Defense policy and the Federal
Radio Navigation Plan. These changes may affect the performance of location technology on
your mobile device.
Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains
information from the cellular network to improve GPS performance. AGPS uses your wireless
service provider's network and therefore airtime, data charges, and/or additional charges
may apply in accordance with your service plan. Contact your wireless service provider for
details.
Your mobile device can also use Wi-Fi signals to determine your approximate location, using
information from known and available Wi-Fi networks.
You must not make or enable any changes to the product that
15Troubleshooting
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Your Location
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Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a wireless
network transmit location-based information. Devices enabled with location technology also
transmit location-based information. Additionally, if you use applications that require
location-based information ( e.g. driving directions), such applications tr ansmit location-based
information. This location-based information may be shared with third parties, including your
wireless service provider, applications providers, Motorola, and other third parties providing
services.
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS technology
in your mobile device to tell the emergency responders your approximate location.
AGPS has limitations and
•
Always tell the emergency responder your location to the best of your ability; and
•
Remain on the phone for as long as the emergency responder instructs you.
Navigation
Navigation
The following information is applicable to Motorola mobile devices that provide navigation
features.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
information may not be avai lable. Therefore, you should visually c onfirm that the navigational
instructions are consistent with what you see. All drivers should pay attention to road
conditions, closures, traffic, and all other factors that may impact driving. Always obey
posted road signs.
Privacy & Data Security
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please follow
these recommendations to enhance protection of your information:
• Monitor access
may have unmonitored access. Use your device’s security and lock features, where
available.
• Keep software up to date
patch or software fix for your mobile device that updates the device’s security, install it as
soon as possible.
16 Troubleshooting
might not work in your area
—Keep your mobile device with you and do not leave it where others
—If Motorola or a software/application vendor releases a
. Therefore:
• Secure Personal Information
various locations including your SIM card, memory card, and phone memory. Be sure to
remove or clear all personal information before you recycle, return, or give away your
device. You can also backup your personal data to transfer to a new device.
Note:
For information on how to backup or wipe data from your mobile device, go to
www.motorola.com/support
• Online accounts
MOTOBLUR). Go to your account for information on how to manage the account, and how
to use security features such as remote wipe and device location (where available).
• Applications and updates
trusted sources only. Some apps can impact your phone’s performance and/or have
access to private information including account details, call data, location details and
network resources.
•Wireless
—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also, when using your device as a hotspot (where available) use network
security. These precautions will help prevent unauthorized access to your device.
• Location-based information
technologies such as GPS, AGPS or Wi-Fi, can transmit location-based information. See
“Location Services” for more details.
• Other information your device may transmit
and other diagnostic (including location-based) information, and other non-personal
information to Motorola or other third-party servers. This information is used to help
improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at
your service provider.
Use & Care
Use & Care
To care for your Motorola mobile device, please observe the following:
liquids
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or
other liquids.
—Your mobile device can store personal information in
—Some mobile devices provide a Motorola online account (such as
—Choose your apps and updates carefully, and install from
—Mobile devices enabled with location based
—Your device may also transmit testing
privacy@motorola.com
, or contact
Page 19
drying
2012.05.04
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Don’t try to dry your mobile device using a microwave oven, conv entional oven,
or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or
above 60°C (140°F). Don’t recharge your mobile device in temperatures below
0°C (32°F) or above 45°C (113°F).
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or other inappropriate
materials.
cleaning
To clean your mobile device, use only a dry soft cloth . Don’t use alcohol or other
cleaning solutions.
shock and vibration
Don’t drop your mobile device.
protection
To help protect your mobile device, always make sure that any battery,
connector and compartment covers are closed and secure.
Recycling
Recycling
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire. These
items should be disposed of in accordance with the national collection and
recycling schemes operated by your local or regional authority. Alternatively, you
may return unwanted mobile devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national recycling schemes, and
further information on Motorola recycling activities can be found at:
www.motorola.com/recycling
Packaging & Product Guides
Product packaging and prod uct guides should only be disposed of in accor dance with national
collection and recycling requirements. Please contact your regional authorities for more
details.
California Perchlorate Label
Perchlorate Label
Some mobile phones use an internal, permanent backup battery on the printed circuit board
that may contain very small amounts of perchlorate. In such cases, California law requires
the following label:
Perchlorate Material – special handling may apply when the battery is recycled or disposed
www.dtsc.ca.gov/hazardouswaste/perchlorate
of. See
There is no special handling required by consumers.
(in English only).
Hearing Aid Compatibility with Mobile Phones
Hearing Aid Compatibility
Some Motorola phones are measured for compatibility with hearing aids. If the box for your
particular model has “Rated for Hearing Aids” printed on it, the following explanation
applies.
When some mobile phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whi ning noise. Some hearing devices are
more immune than others to this interference noise, and phones also vary in the amount of
interference they generate.
The wireless telephone industry has developed ratings for some of their mobile phones, to
assist hearing device users in finding phones that may be compatible with their hearing
devices. Not all phones have been r ated. Phones that are rated have the rating on their box or
a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating for this
mobile phone, use only the original equipment battery model.
This phone has been tested and rated for use with hearing aids for some of the wireless
technologies that it uses. However, there may be some newer wireless technologies used in
this phone that have not been tested yet for use with hearing aids. It is important to try the
different features of this phone thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering noise. Contact your service
provider or Motorola for i nformation on hearing aid compatibility. If you have questions about
return or exchange policies, contact your service provider or phone retailer.
17Troubleshooting
Page 20
The ratings are not guarantees. Results will vary depending on the user’s hearing device and
2012.05.04
Regulatory
hearing loss. If your hearing device happens to be vulnerable to interference, you may not be
able to use a rated phone successfully. Trying out the phone with your hearing device is the
best way to evaluate it for your personal needs.
M-Ratings:
Phones rated M3 or M4 meet FCC requirements and are likely to generate less
interference to hearing devices than phones that are not labeled. M4 is the better/higher of
the two ratings.
T-Ratings:
Phones rated T3 or T4 meet FCC requirements and are likely to be more usable
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4
is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in
them.)
Hearing devices may also be measur ed for immunity to this type of interference. Your hearing
device manufacturer or heari ng health professional may help you find results fo r your hearing
device. The more immune your hearing aid is, the less likely you are to experience
interference noise from mobile phones.
Software Copyright
Software Copyright Notice
Motorola products may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries
preserve for Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted
software. Accordingly, any copyrighted software contained in Motorola products may not be
modified, reverse-engin eered, distributed, or reproduced in any manner to t he extent allowed
by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise, any license under the copyrights, patents,
or patent applications of Motorola or any third-party software provider, exce pt for the normal,
non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Content Copyright
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for
copying non-copyrighted materials, materials in which you own the copyright, or materials
which you are authorized or legally permitted to copy. If you are uncertain about your right to
copy any material, please contact your legal advisor.
18 Troubleshooting
Open Source Software Information
OSS Information
For instructions on how to obtain a copy of any source code being made publicly available by
Motorola related to software used in this Motorola mobile device, you may send your request
in writing to the address below. Please make sure that the request includes the model
number and the software version number.
MOTOROLA MOBILITY, INC.
OSS Management
600 North US Hwy 45
Libertyville, IL 60048
USA
The Motorola website
information regarding Motorola's use of open source.
Motorola has created the
interaction with the software community-at-large.
To view additional information regarding licenses, acknowledgments and required copyright
notices for open source packages used in this Motorola mobile device, please
touch Apps >
>
Open source licenses
self-contained applicati ons that present supplemental notices for open sour ce packages used
in those applications.
Export Law Assurances
Export Law
This product is controlled under the export regulations of the United States of America and
Canada. The Governments of the United States of America and Canada may restrict the
exportation or re-exportation of this product to certain destinations. For further information
contact the U.S. Department of Commer ce or the Canadian Department of Foreign Affairs and
International Trade.
Product Registration
Registration
Online Product Registration:
www.motorola.com/us/productregistration
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
subscribe to updates on new products or special promotions. Registration is not required for
warranty coverage.
opensource.motorola.com
opensource.motorola.com
Settings >About phone >Legal information
. In addition, this Motorola device may include
(in English only) also contains
website to serve as a portal for
(in English only)
Page 21
Please retain your original dated sales receipt for your records. For warranty service of your
2012.05.04
Regulatory
Motorola product you will need to provide a copy of your dated sales receipt to confirm
warranty status.
Thank you for choosing a Motorola product.
Service & Repairs
If you have questions or need assistance, we're here to help.
www.motorola.com/repair
Go to
www.motorola.com/support
customer care options. You can also contact the Motorola Customer Support Center at
1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
How to Obtain Service or Other Information
1. Please access and review the online Customer Support section of Motorola's consumer
website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please
contact the Warrantor listed at the Motorola website or the contact information for the
corresponding location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help
determine whether your Product requires service. You may be required to download, or
otherwise obtain and accept software updates from Motorola or a Motorola Authorized
Repair Center. You are responsible for any applicable carrier service fees incurred while
obtaining the required downloads. Complying with the warranty process, repair
instructions and accepting such sof tware updates is required in order to receive additional
warranty support.
4. If the software update does not fix the problem, you will receive instructions on how to
ship the Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permi tted by applicable law, you are required to incl ude: (a)
a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written
description of the problem; (c) the name of your service provider, if applicable; (d) your
address and telephone number. In the event the Product is not covered by the Motorola
Limited Warranty, Motorola will inform the consumer of the availability, price and other
conditions applicable to the repair of the Product.
To obtain service or other information, please access and review the online
Customer Support section of Motorola's consumer website at
www.motorola.com
(United States) or
(Canada), where you can select from a number of
.
Motorola Mobility Inc. Limited Global Warranty Mobile Phones
Warrant y
Note: This Limited Warranty is not applicable in Quebec, Canada.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not
transferable.
What Does this Limited Warranty Cover?
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc
or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which
accompany such Mobile Phone ("Product") against defects in materials and workmanship,
under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by
the original end-user purchaser, or the period of time required by the laws of the country
where the Product is purchased, whichever is longer ("Warranty Period").
Repairs made under this Limited Warranty are covered for the balance of the original
Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the
original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the exten t that it is possible
and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to
them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the
applicable Warranty Period, Motorola, at its sole option, unless otherwise required by
applicable law, will either (1) repair, at no charge, the defect or damage using new, used or
reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
19Troubleshooting
Page 22
Product with a replacement Product that is new or which has been reconditi oned/refurbished
2012.05.04
Regulatory
or otherwise remanufactured from new or used parts and is functionally equivalent to the
original Product; or (3) refund the purchase price of any Products covered by the terms and
conditions of this Limited Warranty.
Products, parts and supporting documentation provided to Motorola as part of the warranty
process, shall become the property of Motorola, and may not be returned. When a
replacement or refund is given, the Product for which the replacement or refund is provided
must be returned to Motorola and shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a)
Consumable parts
time unless failure has occurred due to a defect in materials or workmanship. As with all
batteries, the maximum capacity of the battery will decrease with time and use; this is not a
defect. Only defective batteries and batteries that leak are covered by this warranty.
Cosmetic damage
(b)
cosmetic damage.
Damage caused by use with non-Motorola products.
(c)
from the use of non-Motorola branded or certified Products, accessories or other peripheral
equipment, including without limitation housings, parts, or software, are excluded from
coverage.
Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or
(d)
other external causes
operating the Product outside their permitted or intended uses as defined by Motorola,
including but not limited to as set forth by Motorola in the Products' User Manual , Quick Start
Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the
Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humi dity, heavy perspiration or other moisture; sand, food, dirt or
similar substances (except for Products sold as resistant to such substances, but only to the
extent the damage was not caused by incorrectl y securing the phone's protective elements or
subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the
Products for commercial rental purposes; or (iv) external causes or acts which are not the
fault of Motorola, incl uding but not limited to flood, fire, earthquake, tornado or other acts of
God, are excluded from coverage.
Unauthorized Service or Modification.
(e)
testing, adjustment, installation, maintenance, alteration, or modification in any way,
20 Troubleshooting
, such as batteries or protective coatings designed to diminish over
, including but not limited to scratches, dents, cracks or other
Defects or damage that result
; including but not limited to: (i) improper usage or operation (e.g.
Defects or damage resulting from service,
including but not limited to tampering with or altering the software, by someone other than
Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the
foregoing, any Product which has had its bootloader unlocked, or whose operating system
has been altered, including any failed attempts to unlock the bootloader or alter such
operating system, is not covered by this warranty, regardless of whether such modifications
are authorized, approved, or otherwise sanctioned by Motorola.
A product or part that has been modified in any manner without the written
(f)
permission of Motorola.
Motorola from determining whether such Products are covered under the terms of this
Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to
(i) serial numbers, date tags or other manufacturer coding that has been removed, altered or
obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other
evidence of tampering. Do not open the Product or attempt to repair the Product yourself;
such conduct may cause damage that is not covered by this warranty.
Normal wear and tear or otherwise due to the normal aging of the Product.
(g)
(h)
Defects, damages, or the failure of the Product due to any communication
service or network you subscribe to or use with the Products.
(i)
All software, including operating system software, third-party software,
applications, and all other software of any kind.
provided "AS-IS" and "AS AVAILABLE," "WITH ALL FAULTS" and without a warranty of any
kind. The Limited Warranty does not apply to any non-Motorola product or any software,
even if packaged or sold with the Motorola hardware, unless otherwise required by
applicable local law.
Products that have been refurbished, reconditioned, or remanufactured
(j)
Products repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scop e of warranty coverage, repair services may be avail able, but all
costs associated with such out of warranty repair will be your responsibility.
What Other Limitations are There?
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE
REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR
IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND
AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS
LIMITED WARRANTY.
Products that have been altered in any manner so as to prevent
Software distributed by Motorola is
, except for
Page 23
•
2012.05.04
Regulatory
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST HIDDEN
OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT
LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS
LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION
SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT
THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION
WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT
DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE
LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING,
PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE
PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE ABILITY OR INABILITY TO USE THE PRODUCTS.
•
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON
THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF
DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
• DATA BACKUP:
INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES,
MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCE SS, AND CAN NOT BE
REINSTALLED BY MOTOROLA. TO AVOID LOSING SUCH INFORMATION, DATA,
SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER
YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY
OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL BE
RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER
APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE
CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES,
CONTENT, APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR
WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE
RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY
PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY
INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE
THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE
OPERATING SYSTEM SOFTWARE. THIRD PARTY APPLICATIONS INSTALLED ON THE
PRODUCT MAY NOT BE COMPATIBLE OR WORK WITH THE PRODUCT AS A RESULT OF
THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED
SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE,
SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
PRODUCT'S OPERATING SYSTEM SOFTWARE:
RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY
MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE
YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR
PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY
DAMAGE RESULTING THEREFROM WILL BE COVERED BY THIS WARRANTY.
• IMPORTANT FCC INFORMATION:
TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION.
THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND
TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES
(E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE PRODUCT (E.G., HOW THE
PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE
ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS,
MOTOROLA STRONGLY
YOU MUST NOT MAKE OR ENABLE ANY CHANGES
21Troubleshooting
Page 24
FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A
2012.05.04
Regulatory
TRANSMITTING PRODUCT WITHOUT A VALID GRANT.
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
www.motorola.com
Note:
Do not ship your product to the above address. If you need to return your product for
repairs, replacement, or warranty service, please contact the Motorola Customer Support
Center at:
1-800-734-5870 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain features, services and applications are network dependent and may not be available
in all areas; additional terms, conditions and/or charges may apply for voice, messaging,
data, and other services. Contact AT&T Mobility for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
Note:
The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. Google, the Google logo, Google+, Google Maps, Google Talk,
Google Latitude, Gmail, YouTube, Picasa, Google Play Books, Google Play Movies, Google
Play Music, Google Play Store, Google Docs, Google Goggles, Google Finance, Google Plac es,
Google Maps Navigation Beta, Google Calendar, Android, and other marks are trademarks of
Google Inc. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks
of AT&T Intellectual Property and/or AT&T affiliated companies. All other product or service
names are the property of their respective owners.
© 2012 Motorola Mobility, Inc. All rights reserved.
Portions ©2012 Motorola, Mobil ity Inc. Portions ©2012 AT&T Intellectual Property. All rights
reserved.
Caution:
Motorola does not take responsibility for changes/modification to the transceiver.
22 Troubleshooting
Product ID: MOTOROLA Model MB886
Manual Number: 68017018001-A
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