Introducing your new M990 GSM wireless phone. Here’s a quick
anatomy lesson.
Figure 1: M990 phone (front view).
Figure 2: M990 phone & base connector (back view).
HELLOMOTO – i
Home Screen & Main Menu
Home Screen
Figure 3: Home screen.
Main Menu
Figure 4: Main menu.
ii – Home Screen & Main Menu
Legal & Copyright Information
Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin
Road Schaumburg, IL 60196
http://www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities
and settings of your service provider’s network. Additionally,
certain features may not be activated by your service provider,
and/or the provider's network settings may limit the feature’s
functionality. Always contact your service provider about feature
availability and functionality. All features, functionality, and other
product specifications, as well as the information contained in this
user's guide are based upon the latest available information and
are believed to be accurate at the time of printing. Motorola
reserves the right to change or modify any information or
specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US
Patent & Trademark Office. All other product or service names
are the property of their respective owners. The Bluetooth
trademarks are owned by their proprietor and used by Motorola,
Inc. under license. Java and all other Java-based marks are
trademarks or registered trademarks of Sun Microsystems, Inc. in
the U.S. and other countries. Microsoft, Windows and Windows
Me areregistered trademarks of Microsoft Corporation; and
Windows XP is a trademark of Microsoft Corporation.
Caution: Changes or modifications made in the radio phone, not
expressly approved by Motorola, will void the user’s authority to
operate the equipment.
Legal & Copyright Information – iii
Software Copyright Notice
The Motorola products described in this manual may include
copyrighted Motorola and third party software stored in
semiconductor memories or other media. Laws in the United
States and other countries preserve for Motorola and third party
software providers certain exclusive rights for copyrighted
software, such as the exclusive rights to distribute or reproduce
the copyrighted software. Accordingly, any copyrighted software
contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the
extent allowed by law. Furthermore, the purchase of the Motorola
products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license under the
copyrights, patents, or patent applications of Motorola or any third
party software provider, except for the normal, non-exclusive,
royalty-free license to use that arises by operation of law in the
sale of a product.
While Products specifications and features may be subject to
change without notice, we are making every possible effort to
ensure that user manuals are updated on a regular basis to
reflect product functionality revisions. However, in the unlikely
event that your manual version does not fully reflect the core
functionality of your product, please let us know. You may also be
able to access up-to-date versions of our manuals in the
consumer section of our Motorola web site, at
http://www.motorola.com.
iv – Legal & Copyright Information
Contents
Menu Map ...................................................................................1
Safety & General Information ................................................... 3
Exposure to Radio Frequency (RF) Energy.................................................... 3
Following is a summary of the M990 menu items. This list
represents the standard main menu layout
1
.
In order to use the following list to access these features, you
must first understand how to operate the phone and the menu
system. For details, see Getting Started on page 14.
Tip: Press End to exit the current menu, or to exit all menus.
Phonebook2
Recent Calls
Tools
• Messages
• Create Message
• Email Msgs
• Message Inbox
• Voicemail
• Browser Msgs
• Info Services
• Outbox
• Drafts
• Templates
• WebAccess
• Browser
• Bookmarks
• Stored Pages
• History
1
Various phone menus and features are service provider dependent.
2
The Phonebook menu items will be displayed for each stored number.
3
The items on this menu may vary, and depend on the installed games
and applications.
• Go to Page
• Browser Setup
• Web Sessions
• User Profiles
• SIM Services
• Datebook
• Alarm Clock
• Dialing Services
• Fixed Dial
• Service Dial
• Quick Dial
• World Clock
• Notes
Applications
Multimedia
• Voice Records
• Pictures
• Sounds
3
Menu Map – 1
Settings
• Personalize
• Home Screen
• Main Menu
• Greeting
• Wallpaper
• Screen Saver
• Ring Styles
• Style
• [Style] Detail
• Connection
• Bluetooth Link
• USB Settings
• MOTOSYNC
• Call Forward
• Voice Calls
• Fax Calls
• Data Calls
• Cancel All
• Forward Status
• In-Call Setup
• In-Call Timer
• Call Cost Setup
• My Caller ID
• Talk and Fax
• Answer Options
• Call Waiting
• Aux Alert
• Initial Setup
• Time and Date
• Speed Dial
• Auto Redial
• Backlight
• Scroll
• Text Marquee
• Language
• DTMF
• TTY Setup
• Master Reset
• Master Clear
• Phone Status
• My Tel. Numbers
• Active Line
• Download Location
• Storage Devices
• AGPS Service
• Car Settings
• Auto Answer
• Power-off Delay
• Network
• New Network
• Network Setup
• Available Networks
• My Network List
• Service Tone
• Network Jingle
• Call Drop Tone
• Security
• Phone Lock
• Lock Keypad
• Lock Application
• Fixed Dial
• Restrict Calls
• Call Barring
• SIM PIN
• New Passwords
• Certificate Mgmt
• Java Settings
• Java App Loader
• Java System
• Delete All Apps
• App Volume
• App Priority
2 – Menu Map
Safety & General Information4
This section contains important information on the safe and
efficient operation of your mobile device. Read this
information before using your mobile device
Exposure to Radio Frequency (RF) Energy
Your mobile device contains a transmitter and receiver. When it
is ON, it receives and transmits RF energy. When you
communicate with your mobile device, the system handling your
call controls the power level at which your mobile device
transmits.
Your Motorola mobile device is designed to comply with local
regulatory requirements in your country concerning exposure of
human beings to RF energy.
Operational Precautions
For optimal mobile device performance and to be sure that
human exposure to RF energy does not exceed the guidelines
set forth in the relevant standards, always follow these
instructions and precautions.
External Antenna Care
If your mobile device has an external antenna, use only a
Motorola-supplied or approved replacement antenna. Use of
unauthorized antennas, modifications, or attachments could
damage the mobile device and/or may result in your device not
complying with local regulatory requirements in your country.
DO NOT hold the external antenna when the mobile device is IN
USE. Holding the external antenna affects call quality and may
cause the mobile device to operate at a higher power level than
needed.
4
Applies to relevant regions only.
5
The information provided in this document supersedes the general safety
information in user’s guides published prior to May 1, 2007.
5
.
Safety & General InformationF – 3
Product Operation
When placing or receiving a phone call, hold your mobile device
just like you would a landline phone.
If you wear the mobile device on your body, always place the
mobile device in a Motorola-supplied or approved clip, holder,
holster, case, or body harness. If you do not use a body-worn
accessory supplied or approved by Motorola – or if you hang your
mobile device from a lanyard around your neck – keep the mobile
device and its antenna at least 2.5 centimeters (1 inch) from your
body when transmitting.
When using any data feature of the mobile device, with or without
an accessory cable, position the mobile device and its antenna at
least 2.5 centimeters (1 inch) from your body.
Using accessories not supplied or approved by Motorola may
cause your mobile device to exceed RF energy exposure
guidelines. For a list of Motorola-supplied or approved
accessories, visit our web site at http://www.motorola.com.
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy
interference from external sources if inadequately shielded,
designed, or otherwise configured for RF energy compatibility. In
some circumstances your mobile device may cause interference
with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices
instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane
mode or similar feature, consult airline staff about using it in flight.
4 – Safety & General InformationF
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker
or defibrillator, consult your physician before using this mobile
device.
Persons with implantable medical devices should observe the
following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8
inches) from the implantable medical device when the mobile
device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to
minimize the potential for interference.
• Turn OFF the mobile device immediately if you have any
reason to suspect that interference is taking place.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about
using your mobile device with your implantable medical device,
consult your health care provider.
Driving Precautions
Check the laws and regulations on the use of mobile devices in
the area where you drive. Always obey them.
When using your mobile device while driving, please:
• Give full attention to driving and to the road. Using a mobile
device may be distracting. Discontinue use if you cannot
concentrate on driving.
• Use handsfree operation, if available.
• Pull off the road and park before making or answering a call if
driving conditions so require.
• Do not place a mobile device in the airbag deployment area.
Responsible driving practices can be found in the "Smart
Practices While Driving" section in this user’s guide and/or at the
Motorola web site: http://www.motorola.com/callsmart.
Safety & General InformationF – 5
Note: The use of wireless phones while driving may cause
distraction. Discontinue a call if you cannot concentrate on
driving. Additionally, the use of wireless devices and their
accessories may be prohibited or restricted in certain areas.
Always obey the laws and regulations on the use of these
products.
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often but not
always posted and can include fueling areas such as below
decks on boats, fuel or chemical transfer or storage facilities, or
areas where the air contains chemicals or particles, such as grain
dust, or metal powders.
When you are in such an area, turn off your mobile device, and
do not remove, install, or charge batteries. In such areas, sparks
can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols,
defined as follows:
Symbol Definition
Important safety information follows.
Do not dispose of your battery or mobile device in a
fire.
Your battery or mobile device may require recycling in
accordance with local laws. Contact your local
regulatory authorities for more information.
Do not throw your battery or mobile device in the trash.
6 – Safety & General InformationF
Symbol Definition
Your mobile device contains an internal lithium ion
battery.
Do not let your battery, charger, or mobile device
get wet.
Listening at full volume to music or voice through
a headset may damage your hearing.
Batteries & Chargers
Caution: Improper treatment or use of batteries may present
a danger of fire, explosion, leakage, or other hazard.
Choking Hazards
Your mobile device or its accessories may include detachable
parts, which may present a choking hazard to small children.
Keep your mobile device and its accessories away from small
children.
Glass Parts
Some parts of your mobile device may be made of glass. This
glass could break if the product is dropped on a hard surface or
receives a substantial impact. If glass breaks, do not touch or
attempt to remove. Stop using your mobile device until the glass
is replaced by a qualified service center.
Seizures/Blackouts
Some people may be susceptible to epileptic seizures or
blackouts when exposed to flashing lights, such as when playing
video games. These may occur even if a person has never had a
previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult with your
physician before playing video games or enabling a flashinglights feature (if available) on your mobile device.
Safety & General InformationF – 7
Discontinue use and consult a physician if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of
awareness, involuntary movements, or disorientation. It is always
a good idea to hold the screen away from your eyes, leave the
lights on in the room, take a 15-minute break every hour, and
stop use if you are very tired.
Caution about High Volume Usage
Listening at full volume to music or voice through a
headset may damage your hearing.
Repetitive Motion
When you repetitively perform actions such as pressing keys or
entering finger-written characters, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or
other parts of your body. If you continue to have discomfort
during or after such use, stop use and see a physician.
8 – Safety & General InformationF
FCC Notice to Users6
The following statement applies to all products that have
received FCC approval. Applicable products bear the FCC
logo, and/or and FCC ID in the format FCC-ID:xxxxxx on the
product label.
Motorola has not approved any changes or modifications to this
device by the user. Any changes or modifications could void the
user’s authority to operate the equipment. See 47 CFR Sec. 15.21.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation. See 47 CFR Sec. 15.19(3).
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
6
Applies to relevant regions only.
FCC Notice to UsersF – 9
Industry Canada Notice to Users7
Operation is subject to the following two conditions: (1) This
device may not cause interference and (2) This device must
accept any interference, including interference that may cause
undesired operation of the device. See RSS-GEN 7.1.5.
7
Applies to relevant regions only.
10 – Industry Canada Notice to UsersF
Use & Care
To care for your Motorola phone, please keep it away from:
Liquids of any kind
Do not expose your phone to water, rain, extreme humidity,
sweat, or other moisture.
Extreme heat or cold
Avoid temperatures below -10°C/14°F or above
45°C/113°F.
Microwaves
Do not try to dry your phone in a microwave oven.
Dust and dirt
Do not expose your phone to dust, dirt, sand, food, or other
inappropriate materials.
Cleaning solutions
To clean your phone, use only a dry soft cloth. Do not use
alcohol or other cleaning solutions.
The ground
Do not drop your phone.
Use & Care – 11
European Union Directives
Conformance Statement
Hereby, Motorola declares that this product is in
compliance with:
• The essential requirements and other relevant provisions of
Directive 1999/5/EC
• All other relevant EU Directives
The above gives an example of a typical Product Approval
Number.
You can view your product’s Declaration of Conformity (DoC) to
Directive 1999/5/EC (to R&TTE Directive) at ww w.motorola.com/rtte.
To find your DoC, enter the product Approval Number from your
product’s label in the “Search” bar on the web site.
12 – European Union Directives Conformance Statement
Caring for the Environment by
Recycling
This symbol on a Motorola product means the product
should not be disposed of with household waste.
Disposal of your Mobile Device and
Accessories
Please do not dispose of mobile devices or electrical accessories
(such as chargers, headsets, or batteries) with your household
waste. These items should be disposed of in accordance with the
national collection and recycling schemes operated by your local
or regional authority. Alternatively, you may return unwanted
mobile devices and electrical accessories to any Motorola
Approved Service Center in your region. Details of Motorola
approved national recycling schemes, and further information on
Motorola recycling activities can be found at
http://www.motorola.com/recycling.
Disposal of your Mobile Device Packaging
and User’s Guide
Product packaging and user’s guides should only be disposed of
in accordance with national collection and recycling
requirements. Please contact your regional authorities for more
details.
Caring for the Environment by Recycling – 13
Essentials
Caution: Before using the phone for the first time, read the
Important Safety and Legal Information included in this guide.
Getting Started
Initial Setup
Inserting
your SIM
Turning
On/Off
Ring Tone
Volume
Call Volume During a call, press either of the volume keys on
Muting
Microphone
Key Volume
Setting Menu
View
Time & Date
Ring Setting
With your phone powered off, slide the SIM card
into the SIM card holder at the right side of the
phone until it clicks into place.
The phone powers on and off automatically using
the car’s ignition sensor. For manual operation
press and hold the End key until the display panel
lights on/off.
When no call is active, press either of the volume
keys on the left side of the phone to set the ring
tone volume.
the left side of the phone to adjust the call volume.
During a call, press Mute to disable the
microphone. Press Unmute to enable the
microphone.
Press > Settings > Personalize > Main Menu > View. Select Icons or List.
To set the time and date, press > Settings >
Initial Setup > Time and Date.
Press > Settings > Ring Styles > Ring Detail,
and select your favorite tones.
14 – Essentials
Call Management
Answering a
Call
Ending a
Call
Making a
Call
Call Forward To forward voice/fax/data calls from your car
Recent Calls
Voice Mail
1-Touch Dial To call phonebook entries 1 through 9, press and
Voice
Activated
Name
Dialing
Voice
Activated
Number
Dialing
Press Send or Answer, or press the Smart Key.
Press End, or press the Smart Key.
Enter the number you want to call and press
Send.
phone, press > Settings > Call Forward and
follow the instructions.
To browse your recent calls list, press >
Recent Calls, and select the desired number.
To dial your voicemail press and hold .
hold the single-digit speed dial number for one
second. You can set 1-touch dial to call the entries
in your phonebook’s memory, SIM card or Fixed
Dial list: Press > Settings > Initial Setup >
Speed Dial > Phone Memory or Fixed Dial.
To activate name dialing, press the Smart Key
once and say the entire name clearly after the
prompt.
To activate number dialing, press the Smart Key
twice and say the phone number clearly after the
prompt.
Essentials – 15
Additional Features
Speed Dial Enter speed dial number as was assigned to
the phonebook entry, press and then
press Send to dial.
Storing a New
Number
Advanced
Phonebook
Search
Enter the phone number and press Store.
Enter the various entry details and press
Done to finish.
Access the Phonebook menu, enter
character(s) and press Search.
About this Guide
This guide shows how to open a menu feature as follows:
Press > Tools > Messages > Create Message.
This means that, from the home screen:
1. Press the Jog Dial ( ) to open the menu.
2. Turn th e Jog Dial right or left to scroll to Messages, and press
it to select this menu item.
3. Turn th e Jog Dial right or left to scroll to New Message, and
press it to select this menu item.
Symbols
Symbol Description
This means a feature is network, SIM card, or
subscription dependent and may not be available in all
areas. Contact your service provider for more
information.
This means a feature requires an optional accessory.
16 – Essentials
SIM Card
Your Subscriber Identity Module (SIM) card contains personal
information like your phone number and phonebook entries.
Caution: Do not bend or scratch your SIM card. Keep it away
from static electricity, water, and dirt.
Install the SIM Card
To install the SIM card, please do the following:
1. Turn off your phone.
2. Open th e protective cap of the SIM card holder, located at the
right side of the phone.
3. Make sure that t he beveled corner of the SIM card is facing
towards the top of the phone, and that the SIM card’s metal
contacts are facing towards the front of the phone. Slide the
SIM card into the SIM card holder until it clicks into place and
replace the protective cap.
Turn the Phone On & Off
Caution: Some phones ask for your SIM card PIN code when
you turn them on. If you enter an incorrect PIN code three times
before the correct code, your SIM card is disabled, and your
display shows SIM Blocked. Contact your service provider.
To turn on your phone, press and hold End for a few seconds or
until the keypad or display lights up. If prompted, enter your
To turn off your phone, press and hold End for a few seconds.
Make a Call
To make a call, enter a phone number and press Send. To
hang up, press End.
To use voice commands for calling, see Voice Activation
Services on page 20.
Essentials – 17
Answer a Call
To answer a call when your phone rings, press Send. To
hang up, press End.
Note: Your phone cannot receive data over an EDGE
network while it is playing videos or some sound files. The
EDGE status indicator (
when you can receive data over an EDGE network.
) appears at the top of your display
Store a Phone Number
To store a phone number in your phonebook, press >
Phonebook > Options > Create New > Phone Contact or SIM
Contact.
Note: You can store new contacts in your phone’s memory or on
your SIM card.
Contacts on the SIM card only have a Name and Number.
1. Enter a name and other details for the phone number. To
select a highlighted item, press the Jog Dial.
2. Press Done to store the number.
To edit or delete a phonebook entry, see Phonebook on page 60.
To store an email address from the home screen, press >
Phonebook > New Entry. Enter the new contact’s name and
email information.
Shortcut: Enter a phone number in the home screen, then press
Store to create a contact. To choose whether your phone stores
these contacts in your phone’s memory or on your SIM card, go
back to the home screen and press > Phonebook, then press
Options > Setup > Default Storage > Phone or SIM Card.
18 – Essentials
Call a Stored Phone Number
To call a stored phone number:
1. Press
2. Scroll to the desired phone book entry.
Shortcut: In the phonebook, use the keypad to enter the first
letters of the desired entry.
3. Press Send to call the entry.
Note: You can show contacts stored in your phone’s memory or
on your SIM card. To choose which contacts you see, press >