
HELLOMOTO
Introducing your new MOTO™ W259 wireless phone! It’s an easy-to-use music phone with a sleek design that’s
sure to get attention.
• My Phone, My Way
– It’s your phone — make it that way. Customize your home screen (page 18) with

Here’s a quick anatomy lesson:
Volume Keys
External Iconic Display

Perso nalize
6
Îì
WED 10/10/09
h
Home Screen Main Menu
Press & hold the
power key
P
1
Press the navigation key
S
up/down/ left/right
to highlight a menu
feature.
3

Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
Note:
Do not ship your phone to the above address. If you need to
return your phone for repairs, replacement, or warranty service,
please contact the Motorola Customer Support Center at:
1-800-331-6456 (United States)
countries. Microsoft and Windows are registered trademarks of
Microsoft Corporation; and Windows XP is a trademark of
Microsoft Corporation. All other product or service names are the
property of their respective owners.
© 2008 Motorola, Inc. All rights reserved.
Caution:
Changes or modifications made in the radio phone, not
expressly approved by Motorola, will void the user’s authority to
operate the equipment.
Software Copyright Notice

contents
menu map . . . . . . . . . . . . . . . . 7
Use and Care . . . . . . . . . . . . . . 9
get started . . . . . . . . . . . . . . . 10
about this guide. . . . . . . . . . 10
enter text . . . . . . . . . . . . . . . 19
side keys . . . . . . . . . . . . . . . 23
handsfree. . . . . . . . . . . . . . . 24
codes & passwords. . . . . . . 24
backlight. . . . . . . . . . . . . . . 31
calls . . . . . . . . . . . . . . . . . . . . 32
redial a number . . . . . . . . . 32
recent calls. . . . . . . . . . . . . 32

connections . . . . . . . . . . . . . . 43
cable connections . . . . . . . . 43
other features . . . . . . . . . . . . 45
phonebook . . . . . . . . . . . . . 45
more message features . . . 45
more personalizing . . . . . . . 47
call times. . . . . . . . . . . . . . . 49
Warranty. . . . . . . . . . . . . . . . . 65
Hearing Aids. . . . . . . . . . . . . . 69
WHO Information. . . . . . . . . . 70
Registration . . . . . . . . . . . . . . 70
Export Law . . . . . . . . . . . . . . . 71
Recycling Information . . . . . . 71
Perchlorate Label . . . . . . . . . . 72

Use and Care
Use and Care
To care for your Motorola phone, please keep it away from:
liquids of any kind dust and dirt
Don’t expose your phone to water, rain,
Don’t expose your phone to dust, dirt, sand,

get started
2
Scroll to
s Recent Calls
and presss.
3
Scroll to
Received Calls
and presss.
Tip:
Press
s
or the
Select
soft key to select a
CAUTION:
Before using the
phone for the first time, read the
Important Safety and Legal

SIM card
Your Subscriber Identity Module (SIM) card contains
personal information like your phone number and
contacts. It can also contain your voicemail and text
message settings.
If you put your SIM card in another phone, that phone
2

To install the memory
card, make sure the
memory card’s metal
contacts are facing
down. Slide the top of
the memory card under
the metal band and into the holder. To remove the
batteries, and particularly from the continued use of
damaged batteries.
DON’Ts
• Don’t disassemble, crush, puncture, shred,
or otherwise attempt to change the form of
your battery.

phone or the battery. High temperatures can
cause the battery to swell, leak, or
malfunction. Therefore:
•
Do
not
dry a wet or damp battery with an
appliance or heat source, such as a hair
dryer or microwave oven.
•
Avoid leaving your phone in your car in
SAFEGUARDS.
To aid consumers in identifying
authentic Motorola batteries from non-original or
counterfeit batteries (that may not have adequate
safety protection), Motorola provides holograms on its
batteries. Consumers should confirm that any battery
they purchase has a “Motorola Original” hologram.
Motorola recommends you always use

•
If the message remains, contact a Motorola
Authorized Service Center.
Important:
Motorola’s warranty does not cover
damage to the phone caused by non-Motorola
batteries and/or chargers.
Warning:
Use of a non-Motorola battery or charger
may present a risk of fire, explosion, leakage, or other
Disposal:
Promptly dispose of used batteries
in accordance with local regulations. Contact
your local recycling center or national
recycling organizations for more information on how to
dispose of batteries.
Warning:
Never dispose of batteries in a fire because
they may explode.

remove the battery
Note:
Your battery is intentionally tight fitting to
Notes for charging your phone’s battery:
•
When charging your battery, keep it near room
temperature. Never expose batteries to
temperatures below 0°C (32°F) or above 45°C
(113°F) when charging.
•
New batteries are not fully charged.

turn it on & off
To turn on your phone
, press
and hold the power key
O
until
the display turns on.
If prompted, enter your four-digit
unlock code. Your phone’s
answer a call
When your phone rings and/or vibrates, open the flip
or press
N
to answer. See page 30 for answer
options.
To hang up, press
O
.

store a phone number
You can store up to 500 phone numbers in your
Phonebook
:
1
Enter a phone number in the home screen, and
press
Store
.
2
Enter a name and other details for the phone
2
Press N to call the entry.
Shortcut:
In the
Phonebook
, enter the first letters of an
entry to get to it quickly.
Note:
To search for a contact name by typing it in,
change the search method to
Find
:
Find it:
s >n Phonebook > s > Setup > Search Method

basics
See page 2 for a basic phone diagram.
home screen
Soft key labels show the current soft key functions.
For soft key locations, see page 2.
Press the navigation key
S
up, down, left, or right to

enter text
Some screens let you use the keypad to enter text,
such as when you compose a message:
Í Style
(in
Ring Styles
) is set to
Silent
.
Ì Style
(in
Ring Styles
) is set to
Vibe and Ring
.
ö Style
(in
Ring Styles
) is set to
Vibe then Ring
.
Î Style
(in
Ring Styles
) is set to
Vibrate
.
Q
New text or multimedia message.
indicator
6
Îì
Free for lunch?
746
Message

set entry modes
Multiple text entry modes make it easy for you to
enter names, numbers, and messages:
4
Scroll to one of the following choices and press
s
:
entry mode
Primary
Secondary
Enter text using a method that you set.
options
iTAP™
Let the phone predict each word as you
press keys.
TAP
Enter letters and numbers by pressing

capitalization
Press 0 in any text entry screen to change the text
case. These indicators show capitalization status:
These indicators identify
Numeric
or
Symbol
entry mode:
indicator
í
no capital letters
jp
iTAP™, no capital letters
kn
iTAP, capitalise next letter
io
iTAP, all capital letters
primary secondary

1
Press a key one or more times to cycle through its
characters.
2
Repeat the step above to enter all characters.
Tip:
Press * to insert a space.
In a text entry screen you can press
#
to switch
entry modes. If
Tap
or
Tap Extended
is not available as the
You can press keys to add more letters to the end
of the combination.
or
Press * to enter the highlighted combination
and insert a space.
For example, if you press
7764
, your phone

numeric method
In a text entry screen, press # to switch entry
methods until your phone shows the
gm
(numeric)
indicator.
Press keypad keys to enter numbers. When finished,
press
#
to switch entry modes.
delete letters & words
Move the cursor to the right of the text you want to
delete and then:
•
Press
Delete
to delete one letter at a time.
•
Press and hold
Delete
to delete the
entire message.

smart key
The smart key gives you another way to access a
menu item of your choice from the home screen.
Also, during music playback, you can use it to pause
and resume music.
To change the menu item accessed by the
smart key:
handsfree
You can use your phone’s handsfree speaker to make
calls without holding the phone to your ear. To turn the
speaker on, during a call, press
s
>
SPKR ON
. To turn
the speaker off, press
SPKR OFF
.
You can also use an optional 2.5mm wired headset to

To change a code or password
:
Find it:
s >w Settings
>
Security >New Passwords
Note:
If you forget your security code, contact your
service provider.
lock & unlock phone
Enter the four-digit unlock code and pressOK. Your
phone first shows
Phone Locked
, and then shows
Enter Unlock Code
until you unlock the phone.
To unlock your phone
, enter your four-digit code and
press
OK
.

the
Music
and
Picture
directories. If you do not
format a memory card before using it for the first time,
your phone may not be able to read the contents of
the card.
Caution:
Formatting the memory card
erases all
content
on the card.
Find it:
s>w Settings
>
Initial Setup

tips & tricks
From the home screen
(page 18), you can use the
following shortcuts:
To... Do this...
change ring
style
Press and hold the # key to
change ring styles.
To... Do this...

customize
home screen shortcuts
Find it:
s>l Personalize
>
Home Screen >Home Keys
Right Soft Key
Choose the feature that opens
when you press the
options

MyMenu
Create a custom menu of your favorite phone features
and tools.
assign an item to MyMenu
1
Press s then scroll to a desired menu or
use MyMenu
Find it:
s >? Office Tools
>
MyMenu
Scroll to the
MyMenu
item you want and press
Enter
.
ring styles & alerts
Your phone rings and/or vibrates to notify you of an

Find it:
s>w Settings
>
Ring Style
1
Scroll to Style
Detail
and presss.
2
Scroll to an alert type and presss.
3
Scroll to the desired detail setting and presss.
Note:
Your phone plays a sample of each
highlighted setting. Ringtones play through the
wallpaper
Set a picture as a wallpaper (background) image in
your home screen.
Find it:
s>l Personalize
>
Wallpaper
To select a wallpaper image
:

screen saver
Set a picture as a screen saver image. The screen
saver displays when the phone is being charged and
there is no activity.
Find it:
s>l Personalize
>
Screen Saver
To select a screen saver
:
Note:
To conserve battery life, turn off the screen
saver.
color setting
To choose a
Color Setting
(or skin) that sets the look and
feel of your phone’s display, press
s>l Personalize

calls
To make and answer calls, see page 16.
redial a number
1
Scroll to an entry.
Note:
A % next to a call means the call
connected.

To view your missed calls at any time:
Find it:
s>s
Recent Calls >Received Calls
To hear a voicemail message, see page 36.
call waiting
If you
receive a second call
while you are
Delete
Delete the entry.
Delete All
Delete all entries in the list.
Show ID
/
Hide ID
Show or hide your phone number
when making a call.
Send Message
Create a new text message with the
option

1-touch dial
Your phone can store nine phone numbers that you
can call with a single key press. To
store
a 1-touch dial
phone number:
Find it:
s>w Settings
>
InitialSetup >1-Touch Dial
To
call
a 1-touch dial phone number, press and hold
emergency calls
Your service provider programs emergency phone
numbers, (such as 911), that you can call under any
circumstances, even when your phone is locked.
1
Enter the emergency number.
2
Press N.

messages
You can send and receive SMS/EMS and MMS
multimedia messages as well as access your
voicemail from the Messages feature. Each message
type allows you to attach different objects. The
3
When you finish the message, pressOK. Choose
one or more people to send
to.
4
Press
Send
.

receive a message
When you receive a message, your phone plays an
alert and displays the new message indicator
e
and
a new message notification. Press
Read
to read the
message immediately, or save it in your message
inbox for viewing later. To read messages in your
message inbox:
voicemail
Your network stores the voicemail messages
you receive.
When you
receive
a voicemail message, your phone
shows an indicator and
New Voicemail
. Press
Call
to call
your voicemail.

entertainment
FM radio
Find it:
Í
To use the
FM Radio
you need to connect a stereo
use the radio presets
1
Tune in the desired frequency by pressing S left
or right, or press
Options >Scan
to scan for all

record FM radio clips
1
Press
Options > Record
.
Note:
The maximum recording length is
100 seconds.
2
Press
Options >Stop Recording
to stop the recording.
The clip is saved in
h Multimedia
>
Music Library
.
share a radio station
Share your favorite radio stations with friends:
Find it:
Í
>
Options >Send Station Info
Use the message screen to send the station
frequency. Your friend can access the station with a
single click.

play one of these files, your phone may display an
error message or ask you to delete the file.
Tip:
Connect a stereo headset for high quality music
playback.
music library controls
rewind
Press & hold S left (for at least
two seconds).
return to last
song
Press & release S left.
turn off
Press
Back
.
function

playlists
Find it:
[
•
To create a new playlist, press s >
New
>
Playlist
and press
Select
.
•
To edit an existing playlist, scroll to the playlist
and press
s
>
Edit
.
Rename
Rename a song file.
Delete
Delete a song or playlist.
Mark/ Unmark
Mark one or more song files that you
want to delete, move, copy, or assign
to a category.
option

get music
Copy music to your phone’s memory card.
Connect
1
With a memory card inserted and your phone in
the home screen, insert the USB cable in your
phone and your Windows PC.
Windows Media Player
1
On your Windows PC, open Microsoft Windows
Media Player 11.
2
On the
Sync tab, select More Options. Under
Device, select
W259 Mobile
.
3
Select
Properties, check the “Create folder

WebAccess
Use your phone to access Web pages.
Find it:
s >á WebAccess
WebAccess controls

connections
cable connections
You can use your phone’s
mini USB port to connect
Note:
If you connect your phone to a
low-power USB port, the computer may not
recognise your phone.

Attach the Motorola Original
USB cable to the mini USB
port on your phone and to an
available USB port on your
computer. Select
Yes
to
connect the phone as a
storage device.
4
To copy files between your computer and phone,
drag and drop into the appropriate folders.
5
When you’re finished, remove the device by
selecting the “Safely Remove Hardware” icon at
the bottom of your computer screen, then select
“USB Mass Storage Devices” and “Stop”.
Use these folders on your memory card for the file
6
Îì
YES
Connect phone as
storage device?
NO

other features
phonebook more message features
features
features

view sent messages
s>e Messages
>
Outbox
Scroll to the message and press
Read
.
Press
s
to view message options.
features
erase messages
Delete all messages or only messages from one
folder:
s>e Messages
, presss >
Cleanup Messages
features

more personalizing
features
ring volume
s>w Settings
>
Ring Style
> Style
Detail >Ring Volume
define answer option
greeting
Change the greeting that appears when you turn on
your phone:
s >l Personalize
>
Greeting
change home screen soft key
features

menu view
Show the main menu as icons or a text list:
s >l Personalize
>
Main Menu >View
show or hide menu icons
features
master reset
Reset all options except unlock code, security code,
and lifetime timer:
s >w Settings
>
InitialSetup >Master Reset
features

call times
Network connection time
is the elapsed time from
the moment you connect to your service provider’s
network to the moment you end the call by pressing
O
. This time includes busy signals and ringing.
The amount of network connection time you track
master clear
Reset all options except unlock code, security code,
and lifetime timer, and clear all user settings and
entries.
This option erases all user-entered information
features

headset network
features
auto answer
Automatically answer calls when connected
to a headset:
features
network settings
View network information and adjust network
settings:

view calendar event
View or edit event details:
s >É Office Tools
>
Calendar
Scroll to the desired day and press
Select
, then scroll
features
set alarm
s >É Office Tools
>
Alarm Clock
Note:
You can set the FM radio as your alarm
device by selecting
Alert >Radio
from the
Alarm Details
menu.
features

advanced calling
features
call forwarding
Set up or cancel call forwarding:
s >w Settings
>
Call Forward
quick dial
Set your favorite contact numbers to three
Quick Dial options.
s >l Personalize
>
Quick Dial
features

security
features
change unlock and security codes
s >w Settings
>
Security >New Passwords >Unlock Code
or
Security Code
manage music
[
>
Music Library
To play music, scroll to the song title and press
Play
.
To create a playlist, press
s
>
New >Playlist
,
features

service & repairs
If you have questions or need assistance, we're here
to help.
Go to
www.motorola.com/support
, where you can

Specific Absorption Rate Data
SAR Data
This model wireless phone meets the
government’s requirements for exposure to radio
waves.
Your wireless phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed limits for exposure to
maximum value. This is because the phone is designed to operate
at multiple power levels so as to use only the power required to
reach the network. In general, the closer you are to a wireless
base station, the lower the power output.
Before a phone model is available for sale to the public in the U.S.
and Canada, it must be tested and certified to the FCC and Industry

Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications & Internet Association
(CTIA) Web site:
http://www.phonefacts.net
or the Canadian Wireless Telecommunications Association (CWTA)
Web site:
http://www.cwta.ca
1. In the United States and Canada, the SAR limit for mobile phones used
by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue.

European Union Directives Conformance Statement
EU Conformance
Hereby, Motorola declares that this product is in
compliance with:
•
The essential requirements and other relevant provisions
Approval Number from your product’s label in the “Search” bar on
the Web site.

Safety and General Information
Safety Information
This section contains important information on the safe and
efficient operation of your mobile device. Read this
information before using your mobile device.
Exposure to Radio Frequency (RF)
Product Operation
When placing or receiving a phone call, hold your mobile device
just like you would a landline phone.
If you wear the mobile device on your body, always place the
mobile device in a Motorola-supplied or approved clip, holder,

Follow Instructions to Avoid Interference
Problems
Turn off your mobile device in any location where posted notices
instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Implantable Medical Devices
your mobile device with your implantable medical device, consult
your healthcare provider.
Driving Precautions
The use of wireless phones while driving may cause distraction.
Discontinue a call if you can’t concentrate on driving.
Additionally, the use of wireless devices and their accessories may
be prohibited or restricted in certain areas. Always obey the laws
and regulations on the use of these products.

Symbol Key
Your battery, charger, or mobile device may contain symbols,
defined as follows:
more information, see the “battery use & safety” section in
the user’s guide.
Keep Your Mobile Device and Its
Accessories Away From Small
Children
These products are not toys and may be hazardous to children. For
example:
Symbol Definition
Important safety information follows.
Do not dispose of your battery or mobile device in a

Seizures/Blackouts
Some people may be susceptible to epileptic seizures or blackouts
when exposed to flashing lights, such as when playing video
games. These may occur even if a person has never had a previous
seizure or blackout.
If you have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult with your
physician before playing video games or enabling a flashing-lights
feature (if available) on your mobile device.
•
Avoid turning up the volume to block out noisy
surroundings.
•
Turn the volume down if you can’t hear people speaking
near you.
If you experience hearing discomfort, including the sensation of
pressure or fullness in your ears, ringing in your ears, or muffled
speech, you should stop listening to the device through your
headset or headphones and have your hearing checked.
For more information about hearing, see our Web site at

Industry Canada Notice to Users
Industry Canada Notice
Operation is subject to the following two conditions: (1) This
device may not cause interference and (2) This device must accept
any interference, including interference that may cause undesired
operation of the device. See RSS-GEN 7.1.5.
FCC Notice to Users

•
Consult the dealer or an experienced radio/TV technician
for help.
Motorola Limited Warranty for the United States and
Canada
Warran ty

liquid, water, rain, extreme humidity or heavy perspiration, sand,
dirt or the like, extreme heat, or food; (c) use of the Products or
Accessories for commercial purposes or subjecting the Product or
Accessory to abnormal usage or conditions; or (d) other acts which
are not the fault of Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories.
Defects or
damage that result from the use of non-Motorola branded or
certified Products, Accessories, Software or other peripheral
equipment are excluded from coverage.
Unauthorized Service or Modification.
Defects or damages
Monaural Headsets.
Ear buds and boom
headsets that transmit
mono sound through a
wired connection.
Limited lifetime warranty
for the
lifetime of ownership by the first
consumer purchaser of the product.
Consumer and
Professional
Two-Way Radio
Ninety (90) days
from the date of
purchase by the first consumer
purchaser of the product.
Products Covered Length of Coverage

Software
Exclusions
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund
the purchase price of any Products, Accessories or Software that
does not conform to this warranty. We may use functionally
equivalent reconditioned/refurbished/pre-owned or new Products,
Accessories or parts. No data, software or applications added to
your Product, Accessory or Software, including but not limited to
personal contacts, games and ringer tones, will be reinstalled. To
avoid losing such data, software and applications please create a
Products Covered Length of Coverage
Software.
Applies only to physical
defects in the media that embodies
the copy of the software (e.g.
CD-ROM, or floppy disk).
Ninety (90) days
from
the date of purchase.

You will receive instructions on how to ship the Products,
Accessories or Software, at your expense, to a Motorola
Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of
purchase; (b) a written description of the problem; (c) the name of
your service provider, if applicable; (d) the name and location of the
installation facility (if applicable) and, most importantly; (e) your
address and telephone number.
What Other Limitations Are There?
ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE
DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or
exclusion of incidental or consequential damages, or
limitation on the length of an implied warranty, so the
above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also
have other rights that vary from state to state or from one
jurisdiction to another.
Laws in the United States and other countries preserve for

Hearing Aid Compatibility with Mobile Phones
Hearing Aids
Some Motorola phones are measured for compatibility with
hearing aids. If the box for your particular model has “Rated for
Hearing Aids” printed on it, the following explanation applies.
When some mobile phones are used near some hearing devices
(hearing aids and cochlear implants), users may detect a buzzing,
humming, or whining noise. Some hearing devices are more
T-Rati ng s:
Phones rated T3 or T4 meet FCC requirements and are
likely to be more usable with a hearing device’s telecoil (“T
Switch” or “Telephone Switch”) than unrated phones. T4 is the
better/higher of the two ratings. (Note that not all hearing devices
have telecoils in them.)
Hearing devices may also be measured for immunity to this type of

Information from the World Health Organization
WHO Information
Present scientific information does not indicate the need for any
special precautions for the use of mobile phones. If you are
concerned, you may want to limit your own or your children’s RF
exposure by limiting the length of calls or by using handsfree
devices to keep mobile phones away from your head and body.
Source: WHO Fact Sheet 193
Further information:
http://www.who.int./peh-emf

Export Law Assurances
Export Law
This product is controlled under the export regulations of the
United States of America and Canada. The Governments of the
United States of America and Canada may restrict the exportation
or re-exportation of this product to certain destinations. For further
information contact the U.S. Department of Commerce or the
Canadian Department of Foreign Affairs and International Trade.
Caring for the Environment by Recycling

California Perchlorate Label
Perchlorate Label
Some mobile phones use an internal, permanent backup battery on
the printed circuit board that may contain very small amounts of
perchlorate. In such cases, California law requires the following
label:
“Perchlorate Material – special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/perchlorate
.”
There is no special handling required by consumers.

who prefer not to permit such tracking and monitoring
should avoid using such applications.
If you have further questions regarding how the use of your mobile
device may impact your privacy or data security, please contact
Motorola at
privacy@motorola.com
, or contact your service
provider.
Smart Practices While Driving
Driving Safety

• Dial sensibly and assess the traffic; if possible,
place calls when your car is not moving or before
pulling into traffic.
If you must make a call while
moving, dial only a few numbers, check the road and your
mirrors, then continue.
• Do not engage in stressful or emotional
conversations that may be distracting.
Make people
you are talking with aware you are driving and suspend
conversations that can divert your attention away from the
road.

reset 48
restrict calls 53
return a call 33
ring alert 16
ring style, setting 29
ring volume 47
roaming indicator 18, 19
skin 31
smart key 24
soft keys 2, 18, 47
sound & vibrate on indicator 19
sounds 54
loud indicator 18
soft indicator 18
entry mode indicators 21
text layout 47
time 47
tips & tricks 27
turn on/off 16
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