Motorola MOTOKRZR K1 user Manual

MOTOKRZR

Some of the contents

User Guide

in this manual may diﬀer from your phone depending on the software of the phone or your service provider.

HELLOMOTO

Introducing your new

MOTO

KRZR™K1GSM wireless phone. Here’s a quick anatomy lesson.

Open menu

and select.

Scroll up,

down, left, or

right.

Left Soft Key

Volume Keys

Go online.

Smart Key

Make &

answer calls.

Right Soft Key

Clear/Back Key

Voice Command Key

Turn on & off, hang up, exit menus.

Charge up or go handsfree.

Home Screen Main Menu

Cingular

12/31/09

12:00 Options Main Menu

Press the Center Key s

key to open the

Main Menu

Press and hold the

O for a few

Key

Power

Cingular Mall

Select Exit

Press the Navigation Key

up, down, left, or right

(

) to highlight a menu

feature.

Press the Center Key s

to select it. seconds or until the display lights up to turn on your phone.

Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.hellomoto.com

1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) Certain mobile phone features are dependent on the capabilities

and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Java and all other Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Microsoft, Windows and Windows Me are

registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation. MSN and the MSN Logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries and are used under license from Microsoft. America Online, AOL, the America Online & Design logo, the AOL & Design logo, and the Triangle Logo, are registered trademarks of America Online, Inc. in the United States and/or other countries. Instant Messenger and Buddy List are trademarks of America Online, Inc. Yahoo!, Y! and the Yahoo! and Y! logos are the trademarks and/or registered trademarks of Yahoo! Inc.

Caution:

Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the user’s authority to operate the equipment.

Manual Number: 6809503A53-O

menu map . . . . . . . . . . . . 6

Use and Care . . . . . . . . . . 8

essentials . . . . . . . . . . . . . 9

about this guide. . . . . . . 9

SIM card . . . . . . . . . . . 10

battery . . . . . . . . . . . . . 10

turn it on & off . . . . . . . 12

make a call. . . . . . . . . . 13

answer a call . . . . . . . . 13

store a phone number. 13 call a stored phone

number . . . . . . . . . . . . 14

your phone number. . . 15

main attractions . . . . . . 16

Bluetooth® wireless . . 16 Cingular music portfolio 19

digital audio player. . . . 19

contents

photos . . . . . . . . . . . . . 22

videos . . . . . . . . . . . . . 25

text messages. . . . . . . 26

memory card . . . . . . . . 28

cable connections . . . . 30

phone updates. . . . . . . 31

basics . . . . . . . . . . . . . . . 32

display . . . . . . . . . . . . . 32

text entry . . . . . . . . . . . 35

volume. . . . . . . . . . . . . 39

navigation key . . . . . . . 39

smart key. . . . . . . . . . . 39

voice commands . . . . . 40

external display . . . . . . 42

handsfree speaker. . . . 42

codes & passwords. . . 42 lock & unlock phone . . 43

customize. . . . . . . . . . . . 44

audio style . . . . . . . . . . 44

time & date . . . . . . . . . 45

wallpaper . . . . . . . . . . . 45

screen saver . . . . . . . . 46

themes . . . . . . . . . . . . 46

display appearance . . . 47

answer options . . . . . . 47

calls. . . . . . . . . . . . . . . . . 49

turn off a call alert . . . . 49

recent calls . . . . . . . . . 49

redial . . . . . . . . . . . . . . 51

return a call . . . . . . . . . 51

caller ID . . . . . . . . . . . . 52

emergency calls . . . . . 52

voicemail . . . . . . . . . . . 53

other features . . . . . . . . 54

advanced calling . . . . . 54

address book . . . . . . . 57

messaging . . . . . . . . . 63

instant messaging . . . 65

personalizing. . . . . . . . 66

call times . . . . . . . . . . 68

handsfree . . . . . . . . . . 69

data calls . . . . . . . . . . 70

network . . . . . . . . . . . 71

personal organizer . . . 71

security. . . . . . . . . . . . . 74

fun & games. . . . . . . . 75

service and repairs. . . . 79

SAR Data. . . . . . . . . . . . 80

EU Conformance . . . . . 82

Safety Information . . . . 84

Industry Canada Notice 89

FCC Notice . . . . . . . . . . 90

Warranty . . . . . . . . . . . . 91

Hearing Aids . . . . . . . . . 95

WHO Information . . . . . 96

Registration . . . . . . . . . 96

Export Law . . . . . . . . . . 97

Recycling . . . . . . . . . . . . 97

Perchlorate Label . . . . . 98

Driving Safety . . . . . . . . 99

index . . . . . . . . . . . . . . 101

contents

main menu

Mobile Email

Messaging

• Create Message

• Message Inbox

•IM

•Voicemail

• Outbox

•Drafts

• Browser Msgs

• Info Services *

• Templates

Recent Calls

• (press the * or # to scroll through dialed, received, missed, and recent calls)

menu map

MEdia Net

Cingular Mall

• Shop Tones

• Shop Games

• Shop Graphics

• Shop Multimedia

• Shop Applications

•MEdia Net Home

Cingular Music

• Music Player

• Shop Tones

•MusicID

• Streaming Music

• The Buzz

• Community

• Music Apps

)

My Stuff

•Camera

• Video Camera

• Sounds

• Graphics

• Videos

• Games & Apps

• Voice Records

• Tools

•Alarm Clock

• World Clock

• Calculator

• Calendar

• Dialing Services (such as Fixed Dial, Service Dial, Dial Cingular)

Address Book

Settings

• (see next page)

* optional features This is the standard main menu layout.

Your phone’s menu may be different.

Press D to exit the current menu, or

Tip :

to exit all menus.

settings menu

Pers onalize

• Home Screen

• Main Menu

•Voice Dial Setup

•Skin

• Greeting

• Wallpaper

• Screen Saver

Themes

Aud io

•Style

• (style) Detail

Connection

• Bluetooth® Link

•USB Settings

•MOTOSYNC™*

Call Forward *

•Voice Calls

• Fax Calls

• Data Calls

• Cancel All

• Forward Status

In-Call Setup

• In-Call Timer

• My Caller ID

• Talk and Fax

• Answer Options

• Call Waiting

Initial Setup

Phone Status

Headset

Car Settings

• Time and Date

• Speed Dial

• Display Timeout

• Backlight

• TTY Setup *

•Scroll

• Text Marquee

• Language

• Brightness

•DTMF

• Master Reset

• Master Clear

•My Tel. Numbers

•Battery Meter

• Download Location

• Storage Devices

• Software Update

• Other Information

• Auto Answer

•Voice Dial

• Auto Answer

• Auto Handsfree

• Power-Off Delay

• Charger Time

Airplane Mode

• Airplane Mode

• Prompt at Power Up

Network

• Service Tone *

• Call Drop Tone

Security

• Phone Lock

• Lock Application

• Fixed Dial *

• Restrict Calls *

• SIM PIN

• New Passwords

• Certificate Mgmt *

Java™ Settings

• Java System

• Delete All Apps

• App Vibration

• App Volume

• App Backlight

Web Access *

•MEdia Net Home

• Bookmarks

• Stored Pages

•History

•Go To URL

•Browser Setup

• Web Sessions *

* optional features

menu map

Use and Care

To care for your Motorola phone, please keep it away from:

liquids of any kind dust and dirt

Don’t expose your phone to water, rain, extreme humidity, sweat, or other moisture.

extreme heat or cold cleaning solutions

Avoid temperatures below -10°C/14°F or above 45°C/113°F.

microwaves the ground

Don’t try to dry your phone in a microwave oven.

Use and Care

Don’t expose your phone to dust, dirt, sand, food, or other inappropriate materials.

To clean your phone, use only a dry soft cloth. Don’t use alcohol or other cleaning solutions.

Don’t drop your phone.

essentials

CAUTION:

phone for the first time, read the

Important Safety and Legal Information

edged pages at the back of this guide.

Before using the

included in the gray-

Press the center keys to open the menu.

Press the navigation keyS to scroll to

e Messaging

to select it.

Press the navigation keyS to scroll to

Create Message

to select it.

, and press the center keys

about this guide

This guide shows how to open a menu feature as follows:

Find it: s >

This means that, from the home screen:

e Messaging >Create Message

symbols

This means a feature is network, SIM card, or subscription dependent and may not be available in all areas. Contact your service provider for more information.

essentials

symbols

This means a feature requires an optional accessory.

SIM card

Caution:

Keep it away from static electricity, water, and dirt.

Yo u r Subscriber Identity Module (SIM) card contains personal information like your phone number and address book entries.

To insert and use a page 28.

Tu rn o f f yo u r phone and remove your battery before you install or remove a SIM card.

Don’t bend or scratch your SIM card.

memory card

essentials

, see

battery

battery tips

Battery life depends on the network, signal strength, temperature, features, and accessories you use.

•

Always use Motorola Original batteries and chargers. The warranty does not cover damage caused by non-Motorola batteries and/or chargers.

•

New batteries or batteries stored for a long time may take more time to charge.

•

When charging your battery, keep it near room temperature.

When storing your battery, keep it uncharged in a cool, dark, dry place.

•

Never expose batteries to temperatures below -10°C (14°F) or above 45°C (113°F). Always take your phone with you when you leave your vehicle.

•

It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery.

Contact your local recycling center for

032375o

proper battery disposal.

Warning:

Never dispose of batteries in a fire

because they may explode. Before using your phone, read the battery

safety information in the “Safety and General Information” section included in the gray-edged pages at the back of this guide.

battery installation

essentials

battery charging

New batteries are not fully charged. Uncover the

phone’s charger plug connection (as shown). Then, plug the battery charger into your phone and an electrical outlet. Your phone might take several seconds to start charging the battery. When finished, your display shows

essentials

Charge Complete

Tip:

Relax, you can’t overcharge your battery. It will perform best after you fully charge and discharge it a few times.

You can charge your battery by

cable

connecting a phone's mini-USB port to a USB port on a computer. Both your phone and the computer must be turned on, and your computer must have the correct software drivers installed. Cables and software drivers are available in Motorola Original data kits, sold separately.

from your

turn it on & off

Caution:

PIN code when you turn them on. If you enter an incorrect PIN code three times before the correct code, your SIM card is disabled, and your display shows service provider.

Some phones ask for your SIM card

SIM Blocked

. Contact your

To turn on your

, press and

phone

hold seconds or until the keypad or display lights up. If prompted, enter your eight-digit SIM card PIN code and/or four-digit unlock code.

To tu r n o f f y o u r phone

for a few seconds.

for a few

, press and hold O

make a call

To m ake a call

N. To “ h ang up,”

press

press To use voice commands for calling, see

page 40.

, enter a phone number and

close the flip or

answer a call

To answer a call

and/or vibrates, just open the flip or press

To “ h ang up,”

Note:

Your phone cannot receive data over an EDGE network while it is playing videos or some sound files. The

EDGE your display when you can receive data over an EDGE network.

status indicator appears at the top of

when your phone rings

close the flip or press O.

store a phone number

You can store a phone number in your

Book

Find it: s >

Create New >Phone Contact

Note: phone’s memory

n Address Book

You can store new contacts in your

or on your

, then press

SIM Contact

SIM card

Address

Options

essentials

Contacts on the SIM card only have a

Number

and

Enter a name and other details for the

Name

phone number. To select a highlighted

item, press the center key

Press the

To edit or delete a

Done

key to store the number.

Address Book

entry, see

page 59. To store an email address from the home

screen, press Enter the new contact’s name and

s>n Address Book>New Entry

information.

Shortcut:

screen, then press the

Enter a phone number in the home

Store

key to create a contact. To choose whether your phone stores these contacts in your phone’s memory or on your SIM card, go back to the home screen and press

essentials

s >n Address Book

then press

PhoneorSIM Card

Options >Setup >Default Storage

call a stored phone number

Find it: s >

Scroll to the address book entry.

Shortcut:

keypad keys to enter the first letters of an entry you want.

Press N to call the entry.

Note:

phone’s memory or on your SIM card. To choose which entries you see, press

s>n Address Book

then choose

Phone Contacts

n Address Book

In the address book, press

You can show contacts stored in your

, then press

Phone&SIMCard, SIM Card

. When you show contacts stored

Options>View

, or

in your phone’s memory, the five contacts you use the most appear at the top of the list.

To use voice commands for calling, see page 40.

your phone number

From the home screen, press

the clear key

number. Press the

Tip:

Want to see your phone number while

you’re on a call? Press You can edit the name and phone

number stored on your SIM card. From the home screen, press entry, press the and select number, contact your service provider.

then# to see your

View

key.

Options>My Tel. Number

, select an

View

key, press the

Edit

. If you don’t know your phone

Options

key,

essentials

main attractions

You can do much more with your phone than make and receive calls!

Bluetooth® wireless

Your phone supports Bluetooth wireless connections. You can connect your phone with a Bluetooth headset or car kit to make handsfree calls. You can also connect your phone with a phone or computer that supports Bluetooth connections to exchange files.

You can also use Bluetooth A2DP stereo headphones to listen to music files you store on your phone.

Note:

The use of wireless phones while

driving may cause distraction. Discontinue a

main attractions

call if you can’t concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.

For maximum Bluetooth security

should always connect Bluetooth devices in a safe, private environment.

, you

use a headset or handsfree car kit

You can use headphones to listen to music files you stored on your phone.

Bluetooth A2DP stereo

Before you try to connect your phone with a handsfree device on

and

ready

, make sure the device is

in pairing or bonding mode (see the user’s guide for the device). You can connect your phone with only one device at a time.

Find it: s>

Bluetooth Link >Audio Devices

[Look For Devices]

Shortcut:

also press

[Look For Devices]

w Settings >Connection

From the home screen, you can

Options

Use Bluetooth >Audio Devices

to look for devices.

Your phone lists the devices it finds within range.

Scroll to a device in the list and press the

center key

Press the

YesorOK

key to connect to the

device.

If necessary, enter the device passkey

0000

(such as

) and press the OKkey.

When your phone is connected, the Bluetooth indicator

Shortcut:

appears in the home screen.

When your phone’s Bluetooth power is on, your phone can automatically connect to a handsfree device you have used before. Just turn on the device, or move it near the phone. If the device doesn’t connect, turn it off and back on.

Tip:

Want to know more about your headset or car kit? For specific information about a device, refer to the instructions that came with it. For more Bluetooth support, see:

www.motorola.com/Bluetoothsupport

copy files to another device

You can copy a media file, address book entry, calendar event, or Web shortcut

main attractions

from your phone to a computer or other device.

Note:

You can’t copy some copyrighted

objects.

On your phone, scroll to the object that you want to copy to the other device.

Press

Options

, then select:

•

Manage >Copy

•

Send Contact

•

Send

for calendar events.

Select a recognized device name, or

[Look For Devices]

for media files.

for address book entries.

to search for the device

where you want to copy the file.

If your phone could not copy the file to the other device ready

, make sure the device is on and

in discoverable mode (see the user’s

guide for the device). Also, make sure the

main attractions

device is not busy with another similar Bluetooth connection.

Note:

Once you connect your phone to a

Bluetooth device, that device can start similar Bluetooth connections with your phone. Your

display shows the Bluetooth indicator

the top when there is a Bluetooth connection.

receive files from another device

If you do not see the

Bluetooth indicator phone display, turn on your phone’s Bluetooth feature by pressing

Connection >Bluetooth Link >Setup >Power >On

Place your phone near the device, and send the file from the device.

If your phone and the sending device don’t recognize each other, place your

at the top of your

s>w Settings

phone in discoverable mode so the sending device can locate it: press

s>w Settings >Connection >Bluetooth Link

Find Me

Press the accept the file from the other device.

Your phone notifies you when file transfer is complete. If necessary, press the save the file.

key on your phone to

Store

key to

Cingular music portfolio

The Cingular Music blue note connects you with the most comprehensive “mobile music experience” with just the push

of a button

•

Shop and load ringtones and Answer Tones .

•

Listen to your music on the integrated music player and with over 40 commercial free streaming music stations .

•

Watch music videos .

•

Instantly identify the title and artist of songs you hear on the radio or TV with MusicID .

•

Get music news and charts, chat and more .

digital audio player

Your phone can play and store MP3 and AAC song files. You can use a removable memory card with your phone to store more songs (see page 28).

Note:

You cannot use the audio player with a

USB cable connected to your phone.

main attractions

Find it: s>

+ CingularMusic >Music Player

Press S up or down to scroll to an option,

and press the center key

Press

to return to the menu:

to select it.

options

Playlists

Create or play a playlist (see page 21).

Songs

Show and play individual songs.

Note:

All of your phone’s songs

Songs

appear in the songs do not have any

Album

, or

Genre

list. Some

Artist

information stored, so they don’t appear in those lists.

Albums

Select an album to show or play its songs.

Artists

Select an artist to show or play their songs.

main attractions

options

Genres

Select a type of music to show or play songs.

About

Show audio player version information.

When you select a song,

Pause

left for

key

press the center key to play , or the to pause, press

previous , or press right for next .

Use the volume keys on the left side of your phone to control volume.

Your phone also has a

Sounds

player that can play songs and ring tones, but it cannot store playlists or other song information. To use the

Sounds

player, press s>

) My Stuff >Sounds

and select the file you want to play.

Tip:

You can listen to tunes on your way. Use airplane mode to make your phone safe to use with a wired headset, even while you’re on a plane. See page 78.

load music files

To download songs to your phone, see page 77. To copy files between your phone and a computer, see page 30.

Note:

Your phone may not play MP3 files that have a bit rate higher than 128 kbps. If you try to download or play one of these files, your phone might show you an error or ask you to delete the file.

create a playlist

Find it: s>

Playlists >[Create Playlist]

Enter a name for the playlist.

+ CingularMusic >Music Player

Press the

Done

key. Your display shows a

list of song titles.

Press the center keys to select songs for the playlist.

Press the

Done

key to store the list. Your display shows the songs in the playlist, and lets you change the order.

Press tthe center keys to select a song,

and press

to move it up or down in the

order. When you have it in the right spot,

press the center key

Press the

Done

key to store the list.

again.

To hear your playlist, highlight it under

and press the center key

twice.

Playlists

main attractions

photos

To edit the appearance of photos you’ve taken, see page 75.

Your camera lens is on the back of your phone when the phone is open.

pictures, wipe the lens clean with a dry cloth before you take a picture.

main attractions

To get the clearest

Press s >

) My Stuff >Camera

to see the

camera viewfinder.

Press s to

take the picture.

Press

or down to

view camera

settings.

Press left or

right to

change.

Note:

Camera Mode (photo or video)

Open the camera menu.

Timer

232

Zoom

Adjusting the exposure affects the

ExitOptions

Remaining photos

Resolution

Storage (phone or memory card)

Focus point

Exit the camera.

brightness of both the viewfinder display and the captured photo.

Press the center keys to take the photo in the viewfinder. You can:

•

Press the

•

Press the

Options

key to store the photo.

Send

key to send the photo in

a message. Your phone might tell you that this is a

Multimedia Msg

, since it has a picture in it. Some other phones or networks do not support picture messages. Press the

Yes

key to send the message.

•

Press D to discard the photo and return to the active viewfinder.

Before you capture the photo, you can press

Options

to open the camera menu:

options

Go To Pictures

See stored pictures and photos.

options

Go To Video Mode

Auto-Timed Capture

Camera Setup

Switch Storage Device

Free Space

Switch to the video camera.

Set a timer for the camera to take a photo.

Open the setup menu to adjust photo settings.

Choose to store pictures on your phone or a memory card.

See how much memory remains.

Note:

Your service provider may store some content in user memory before you receive the phone.

main attractions

Note:

During a call, you can hold the smart key on the left side of your phone to end the call.

self portrait

If you close your phone while the viewfinder is active, the external display shows the image. Press the volume keys to zoom, or press the smart key to capture and store the image.

send a stored photo in a message

Find it: s>

Enter the message text.

Press picture you want and press

Press

e Messaging >Create Message

Options>Insert >Picture

Send To

main attractions

. Scroll to the

Insert

Scroll to a recipient address and press the

center key

Press the

Send

key to send the

message. Your phone might tell you that this is a

Multimedia Msg

, since it has a picture in it. Some other phones or networks do not support picture messages. Press the

Yes

key to send the message.

videos

To view, delete, or manage videos you’ve recorded, see page 76.

Your camera lens is on the back of your phone, when your phone is open.

clearest videos, wipe the lens clean with a dry cloth before you capture a video.

If you want to send your video in a

Tip:

message, the video length must be set to

MMS

. To set length, press

Options>Video Camera Setup >Video Length

To get the

Press s >

) My Stuff >Video Camera

video viewfinder.

Camera Mode (photo or video)

Press s to

start the

video.

Press

or down to

view camera

settings.

Press left or

right to

change.

Note:

Options Exit

Open the video menu.

The number of minutes remaining is an

Zoom

estimate.

to see the

Minutes remaining

Resolution

Storage (phone or memory card)

Exit the camera.

main attractions

Press the center keys to start recording the video in the viewfinder.

Press the

Stop

key to stop recording the

video. You can:

•

Press D to discard the video and return to the active viewfinder.

•

Press the

Options

key to store or discard

the video.

•

Press the

Send

key to send the

video in a message. Select either

[ChangeDefault]

Send In Message

or If you select

and press

(to set a default address)

Send in Message

Send To

, then scroll to a

, enter text

recipient address and press the

center key

Options

key to enter a new number. To

to select it. Press the

send the message, press the

main attractions

Send

key.

Note:

Some other phones or networks

do not support messages with videos.

text messages

To create a group mailing list, see page 62. For more message features, see page 63.

send a text message

A text message can contain text and pictures, sounds, or other media objects. You can add multiple pages to a message, and you can put text and media objects on each page. You can send a message to other compatible phones or to email addresses.

Shortcut:

press

Find it: s >

From the home screen, you can

up to quickly open a new message.

e Messaging >Create Message

Press keypad keys to enter text on the page (for details about text entry, see page 35).

To insert a

other object

Options>Insert

picture, sound, video, or

on the page, press

. Select the file type and the

file. To insert

another page

in the message, enter text or objects on the current page and press

Options>Insert>New Page

enter more text and objects on the new page.

When you finish the message, press the

Send To

key.

Scroll to a recipient and press the

center key

. Repeat to add other recipients. The five contacts you use the most appear at the top of the list.

. You can

new

To enter a press the

Enter Email

Before you send a message, you can

Options

press

Cancel Message

message

send

number or email address,

Options

key and select

Enter Number

to choose

, or open

Subject

Save to Drafts

Sending Options

or CC addresses).

the message, press the

Your phone might tell you that this is a

Multimedia Msg

, if it has multiple pages or media objects in it. Some other phones or networks do not support multimedia

Yes

messages. Press the

key to send the

message.

receive a text message

When you receive a message, your phone plays an alert, and the display shows such as

New Message

with a message indicator,

main attractions

, (such as

Send

key.

Press the

Read

key to open the message.

If a multimedia message contains media objects:

•

Photos, pictures, and animations show as you read the message.

•

A sound file plays when its slide shows. Use the volume keys to adjust the sound volume.

•

Attached files are added to the end of the message. To open an attachment, scroll to the file indicator/filename and press the (sound), or

key (image),

Open

key (address book

Play

key

View

vCard, vCalendar entry, or unknown file type).

main attractions

memory card

You can use a removable memory card with your phone to store and retrieve multimedia objects (such as photos and sounds).

Note:

If you download a copyrighted file and store it on your memory card, you can use the file only while your memory card is inserted in your phone. You cannot send, copy, or change copyrighted files.

install a memory card

Remove the battery door (see page 11).

Make sure the memory card’s metal contacts are facing

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