without permission in writing from Motorola. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to
change without notice.
The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each
software or firmware program delivered hereunder (licensed program). Except as noted below, such license
may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with
other program material, create a derivative work from a licensed program, or use a licensed program in a
network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on
the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in
whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed
program delivered to the user or any portion thereof.
Motorola reserves the right to make changes to any software or product to improve reliability, function, or
design.
Motorola does not assume any product liability arising out of, or in connection with, the application or use of
any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,
intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in
Motorola products.
MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &
Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync
are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names
are the property of their respective owners.
Motorola, Inc.
One Motorola Plaza
Holtsville, New York 11742-1300
Add support for OEM version 02.35.000 and 02.35.001.
ivMC55 Integrator Guide
Table of Contents
Revision History.................................................................................................................................... iii
About This Guide
Introduction........................................................................................................................................... xi
Documentation Set ........ ... ....................................... ... .. ............. .. .. .............. .. .. ............. ... .. ................... xi
Configurations....................................................................................................................................... xii
Software Versions xii
Chapter Descriptions............................................................................................................................ xiv
Notational Conventions.......................................................................... ............................. .. ................ xv
Related Documents ....... ........................... .. .. ........................................ .. .. ............................................ xv
Service Information............................................................................................................................... xvi
Unpacking the MC55 ........................................................................................................................... 1-1
Getting Started ..................................................................................................................................... 1-1
Installing a mic roSD Card .............................................................................................................. 1-2
Installing the SIM Card ................................................................................................................... 1-3
Installing the Ba t te ry ............. .................................................................. .. .. ................................... 1-4
Charging the Bat te ry ............................................................................................ .. ... ..................... 1-5
Charging the Main Battery ....................................................................................................... 1-5
Charging Spa re Ba t te ries .. .. ............. ... .. ....................................... ... .. ....................................... 1-6
Charging Te mp e ra tu re ...... ........................................ .. .. ..................................................... .. .... 1-6
Powering On the MC55 .................................................................................................................. 1-6
Calibrating the Screen ................................................................................................................... 1-6
Resetting the MC55 ............................................................................................................................. 1-6
Performing a Wa rm B o o t ............ .. ................................................................... .. .. .......................... 1-6
Performing a Cold Boot .................................................................................................................. 1-7
Performing a Cl e a n Bo o t ................................................................................................................ 1-7
Waking the MC55 ................................................................................................................................ 1-8
Installatio n Us in g Ac t i v e S ync ............. .. .. ........................................ .. .. ............................................ 4-4
Installation Using Storage Card ................... ......................................................... ......................... 4-4
Installation Using USB Connection ............................... ................................ ................................. 4-5
Installation Using AirBEAM ............................................................................................................ 4-5
Configuring a Da ta C o nn e c tion ... .. ............. .. ... ....................................... .. ... ......................................... 6-3
1D laser scanner,
2D imager,
1D laser scanner and
camera or
2D imager and camera
1D laser scanner,
2D imager,
1D laser scanner and
camera or
2D imager and camera
Operating
System
Windows
Mobile 6.1
Professional
Windows
Mobile 6.1
Classic
Software Versions
This guide covers various software configurations and references are made to operating system or software
versions for:
•
Adaptation Kit Update (AKU) version
•
OEM version
•
Phone version
•
BTExplorer version
•
Fusion version.
Keypads
Numeric,
QWERTY ,
QWERTZ,
AZERTY or
PIM keypad
Numeric,
QWERTY ,
QWERTZ,
AZERTY or
PIM keypad
AKU Version
To determine the Adaptation Kit Update (AKU) version:
Start > Settings > System tab > About icon > Version tab.
Tap
The second line lists the operating system version and the build number. The last part of the build number
represents the AKU number. For example, Build 20963.1.5.2 indicates that the device is running AKU version
1.5.2.
OEM Version
BTExplorer icon
To determine the OEM software version:
Tap Start > Settings > System tab > System Info icon > System tab.
BTExplorer Software
About This Guidexiii
To determine the BTExplorer software version:
BTExplorer icon > Show BTExplorer> File > About.
Tap
Fusion Software
To determine the Fusion software version:
Tap
Wireless Strength icon > Wireless Status > Versions.
xivMC55 Integrator Guide
Phone Software
To determine the Phone software version:
Tap
Start > Phone > Menu > Options > Version Information tab.
Chapter Descriptions
Topics covered in this guide are as follows:
•
Chapter 1, Getting Started provides information on MC55 configurations and accessories, charging the
battery, and resetting the device.
•
Chapter 2, Accessories describes the accessories available for the MC55 and how to set up power
connections and battery charging capabilities, where applicable.
•
Chapter 3, ActiveSync provides instructions on installing ActiveSync and setting up a partnership between
the MC55 and a host computer.
•
Chapter 4, Application Deployment provides information for provisioning and deploying applications to the
MC55.
•
Chapter 5, Wireless Applications describes how to configure the wireless LAN connection.
•
Chapter 6, MC5574 - GSM Configuration explains how to verify MC5504/94 service on an Enhanced Data
rates for Global Evolution (EDGE) wireless network and establish settings.
•
Chapter 7, Maintenance & Troubleshooting includes instructions on cleaning and storing the MC55, and
provides troubleshooting solutions for potential problems during MC55 operation.
•
Appendix A, Technical Specifications includes tables listing the technical specifications for the MC55 and its
accessories.
•
Appendix B, Bluetooth Configuration includes registry settings required for configuring the use of the
Bluetooth stack.
Notational Conventions
The followingconventions are used in this document:
•
“EDA” refers to Motorola MC55 family of hand-held computers.
•
Italics are used to highlight the following:
• chapters and sections in this and related documents
• dialog box, window, and screen names
• drop-down list and list box names
• check box and radio button names
• icons on a screen.
About This Guidexv
•
Bold text is used to highlight the following:
• key names on a keypad
• button names on a screen.
•
Bullets (•) indicate:
• action items
• lists of alternatives
• lists of required steps that are not necessarily sequential.
•
Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
Related Documents
•
MC55 Quick Start Guide, p/n 72-114971-xx.
•
MC55 Windows Mobile 6 Regulatory Guide, p/n 72-10 8860 -xx .
•
MC55 User Guide, p/n 72E-108859-x x.
•
Mobility Services Platform 3.2 User Guide, p/n 72E-100158-xx.
•
AirBEAM Smart Windows CE Client Product Reference Guide, p/n 72-63060-01.
•
Wireless Fusion Enterprise Mobility Suite User Guide for Version 2.61, p/n 72E-113153-02.
•
Microsoft® Applications for Windows Mobile 6 User Guide, p/n 72E-108299-xx.
•
Application Guide for Motorola Enterprise Mobility Devices, p/n 72E-68901-xx.
•
Enterprise Mobility Developer Kits (EMDKs), available at:
Latest ActiveSync software, available at: http://www.microsoft.com.
For the latest version of this guide and all guides, go to: http://www.motorola.com/enterprisemobility/manuals
Service Information
If you have a problem with your equipment, contact Motorola Enterprise Mobility support for your region. Contact
information is available at: http://www.motorola.com/enterprisemobility/contactsupport
When contacting Enterprise Mobility support, please have the following information available:
•
Serial number of the unit (found on manufacturing label)
•
Model number or product name (found on manufacturing label)
•
Software type and version number.
.
.
Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment
for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the
warranty.
If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that business
partner for support.
Chapter 1 Getting Started
Introduction
This chapter provides information about the MC55, accessories, charging, and resetting the MC55.
Unpacking the MC55
Carefully remove all protective material from the MC55 and save the shipping container for later storage and
shipping. Verify that you received the following equipment:
•
MC55
•
Lithium-ion battery
•
Tethered stylus
•
Screen protector, installed on display window
•
Regulatory Guide
•
Quick Start Guide.
Inspect the equipment. If any equipment is missing or damaged, contact the Motorola Enterprise Mobility support
immediately. See Service Information on page xvi for contact information.
Prior to using the MC55 for the first time, remove the protective shipping film that covers the scan window, display
and camera window.
Getting Started
To start using the MC55 for the first time:
•
Install a microSD card (optional)
•
Install the SIM card (MC5574 only)
•
Install the main battery.
1 - 2MC55 Integrator Guide
Rubber access door
microSD card holder door
SIM card holder door
microSD card
Holding tab
•
Charge the MC55.
•
Power on the MC55.
Installing a microSD Card
The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to
the documentation provided with the card for more information, and follow the manufacturer’s recommendations for
use.
CAUTION Follow proper ESD precautions to avoid damaging the SD card. Proper ESD precautions include, but are
not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
To inst all the microSD card:
1.Lift rubber access door.
2.Slide the SIM card holder door up to unlock.
3.Lift SIM card holder door.
Figure 1-1
4.Lift microSD card holder door.
5.Insert the microSD card into card holder door ensuring that the card slides into the holding tabs on each side of
Lift SIM Slot Holder Door
the door.
Figure 1-2
6.Close the card holder door and push down until it is securely in place.
Insert microSD Card in Holder
Getting Started1 - 3
7.Close SIM card holder door and slide down to lock into place.
8.Close rubber access door.
Installing the SIM Card
NOTE MC5574 configuration only.
GSM phone service requires a Subscriber Identification Module (SIM) card, or smart card. Obtain the card from the
your service provider. The card can contain the following information:
•
Mobile phone service provider account details.
•
Information regarding service access and preferences.
•
Contact information, which can be moved to Contacts on the MC55.
•
Any additional services to which you have subscribed.
NOTE For more information about SIM cards, refer to the service provider's documentation.
To install the SIM card:
1.Lift rubber access door.
2.Slide the SIM card holder up to unlock.
3.Lift the SIM card holder door.
Figure 1-3
4.Insert the SIM card, as shown in Figure 1-4 ensuring that the card slides into the holding tabs on each side of
Lifting the SIM Cover
the door.
1 - 4MC55 Integrator Guide
Battery
Battery Release Latch
Figure 1-4
5.Close SIM card holder door and slide down to lock into place.
6.Close the rubber access door.
7.Install the battery.
Inserting the SIM Card
Installing the Battery
NOTE The MC55 ships with either a 2400 mAh or 3600 mAh battery. The 2400 mAh battery is shown in this
installation procedur e.
To install the battery.
1.Insert the battery, bottom first, into the battery compartment in the back of the MC55.
2.Press the battery down into the battery compartment until the battery release latch snaps into place.
2
1
Figure 1-5
The MC55 automatically powers up after inserting the battery if the battery has been previously charged.
Inserting the Battery
Getting Started1 - 5
Charging the Battery
CAUTION Ensure that you follow the guidelines for battery safety de scribe d in Battery Sa fety G ui de lin es on page 7-2.
Charging the Main Battery
Before using the MC55 for the first time, charge the main battery until the amber Charging/Battery Status LED
remains lit (see Table 1-1 on page 1-5 for charge status indications). To charge the MC55, use a cable or a cradle
with the appropriate power supply. For information about the accessories available for the MC55, see Chapter 2,
Accessories.
For cable and cradle setup and charging procedures see Chapter 2, Accessories for more information.
•
USB Charging Cable
•
Charge Only Cable
•
Single Slot USB Cradle
•
Four Slot Charge Only Cradle
•
Four Slot Ethernet Cradle.
To charge the main battery:
1.Connect the charging accessory to the appropriate power source.
2.Insert the MC55 into a cradle or attach to a cable. The MC55 begins charging. The Charging/Battery Status
LED blinks amber while charging, then turns solid amber when fully charged. See Table 1-1 for charging
indications.
The 2400 mAh battery fully charges in approximately four hours and the 3600 mAh battery fully charges in
approximately six hours.
Table 1-1
OffMC55 is not charging.
Slow Blinking Amber
(1 blink every 2 seconds)
Solid AmberCharging complete.
Fast Blinking Amber
(2 blinks/seco nd)
LED Charge Indicators
Charging/Battery
Status LED
Indication
MC55 is not inserted correctly in the cradle or connected to a power source.
Charger/cradle is not powered.
MC55 is charging.
Note: When the battery is initially inserted in the MC55, the amber LED flashes
once if the battery power is low or the battery is not fully inserted.
Charging error, e.g.:
•
Temperature is too low or too high.
•
Charging has gone on too long without completion (typically eight hours).
Single Blink Amber (when
Power button pressed)
Blinking Amber (when
Power button pressed)
Battery depleted.
Battery over-temperature condition.
1 - 6MC55 Integrator Guide
Charging Spare Batteries
See Chapter 2, Accessories for information on using accessories to change spare batteries.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Note that charging is intelligently controlled by
the MC55.
To accomplish this, for small periods of time, the MC55 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC55 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 1-1.
Powering On the MC55
After inserting the battery or when turning the MC55 on for the first time, the splash screen displays for about a
minute as the MC55 boots, then the calibration window appears.
Calibrating the Screen
NOTE The Calibration screen can be accessed by pressing Blue key - Backspace key.
To calibrate the screen so the cursor on the touch screen aligns with the tip of the stylus:
1.Remove the stylus from its holder on the side of the MC55.
2.Carefully press and briefly hold the tip of stylus on the center of each target that appears on the screen.
3.Repeat as the target moves around the screen, then tap the screen to continue.
Resetting the MC55
There are three reset functions, warm boot, cold boot and clean boot. A warm boot restarts the MC55 by closing all
running programs. A cold boot also restarts the MC55, and also initializes some drivers. Data saved in flash
memory or a memory card is not lost.
If the MC55 is not functioning properly, perform a warm boot first. If the MC55 still does not respond, perform a cold
boot.
Performing a Warm Boot
Hold down the red Power button for approximately five seconds. As soon as the MC55 starts to boot release the
Power button.
Getting Started1 - 7
Figure 1-6
Splash Screen (Warm Boot)
Performing a Cold Boot
To perform a cold boot:
•
On a numeric keypad, simultaneously press the red Power button and the and keys.
•
On an alphanumeric keypad, simultaneously press the red Power button and the and keys.
•
On an PIM keypad, simultaneously press the red Power button and the and keys.
Figure 1-7
Splash Screen (Co ld Boot)
Performing a Clean Boot
CAUTION A clean boot should only be performed by an authorized system administrator. You must connect the
MC55 to AC power during a clean boot.
Removing AC power from the MC55 during a clean boot may render the MC55 inoperable.
A clean boot resets the MC55 to the factory default settings. All data in the Application folder is retained. You must
download the Clean Boot Package file from the Support Central web site,
http://www.motorola.com/enterprisemobility/support and install on the
To perform a clean boot:
MC55.
1 - 8MC55 Integrator Guide
1.Download the Clean Boot Package from the Support Central web site. Follow the instructions included in the
package for installing the package onto the
2.Perform a cold boot.
3.Immediately, as soon as the device starts to boot and before the splash screen is visible, press and hold the
left scan button.
4.Insert the MC55 into a powered cradle.
5.The MC55 updates and then re-boots.
6.Calibrate the screen.
Waking the MC55
The wake-up conditions define what actions wake up the mobile computer after it has gone into suspend mode.
The mobile computer can go into suspend mode by either pressing the Power button or automatically by Control
Panel time-out settings. These settings are configurable and the factory default settings are shown in Table 1-2 are
subject to change/update. T o access the Wakeup settings, tap Start > Settings > System > Power icon > Wakeup
tab.
MC55.
Table 1-2
AC power is applied.NoYes
Mobile computer is inserted into a cradle.NoYes
Mobile computer is removed from a cradle.NoYes
Mobile computer is connected to a USB device.NoYes
Mobile computer is disconnected from a USB device.NoYes
A key is pressed.NoYes
The scan triggered is pressed.NoYes
The screen is touched.NoNo
Bluetooth communicationYesYes
Incoming phone callYesYes
Wake-up Default Settings
Condition for Wake-upPower ButtonAutomatic Time-out
Chapter 2 Accessories
Introduction
This chapter provides set up information for the following MC55 accessories:
•
Single Slot USB Cradle - Charges the MC55 main battery and a spare battery. Synchronizes the MC55 with
a host computer through a USB connection.
•
Four Slot Charge Only Cradl e - Charges up to four MC55 devices.
•
Four Slot Ethernet Cradle - Charges up to four MC55 devices and connects the MC55 with an Ethernet
network.
•
Four Slot Battery Charger - Charges up to four spare batteries.
•
Vehicle Cradle - Provides secure mounting of the MC55 in a vehicle. Charges the MC55.
•
Cables
• Auto Charge Cable - Plugs into a vehicle cigarette lighter to charge the MC55 while on the road.
• Charge Only Cable - Provides power to the MC55.
• USB Charging Cable - Provides power to the MC55 and USB communication with a host computer.
•
Vehicle Holder - Provides mounting for the MC55 inside a vehicle using a mounted suction cup.
•
Single Slot Ethernet/Modem/USB Cradle - Charges the MC55 main battery and a spare battery.
Synchronizes the MC55 with a host computer through an Ethernet, Modem or USB connection.
•
Magnetic Stripe Reader - Snaps on to the MC55 and adds magnetic stripe reading capabilities.
•
DEX Cable - Connects the MC55 to a vending machine.
2 - 2MC55 Integrator Guide
Power Supply
USB Port
Power Port
AC Line Cord
Single Slot USB Cradle
This section describes how to set up and use a Single Slot USB cradle with the MC55. For USB communication
setup procedures see Chapter 3, ActiveSync.
The Single Slot USB cradle:
•
Provides 5.4 VDC power for operating the MC55.
•
Synchronizes information between the MC55 and a host computer. See Chapter 3, ActiveSync for
information on setting up a partnership between the MC55 and a host computer.
•
Charges the MC55’s battery.
•
Charges a spare battery.
Setup
Figure 2-1
Single Slot USB Cradle Power and USB Connections
Charging the MC55 Battery
Connect the cradle to power. Insert the MC55 into the MC55 slot to begin charging.
Accessories2 - 3
Charge Status LED
Figure 2-2
MC55 Battery Charging
2 - 4MC55 Integrator Guide
Spare Battery
Spare Battery
Charging LED
Charging the Spare Battery
Figure 2-3
Spare Battery Charging
Battery Charging Indicators
The Single Slot USB cradle charges the MC55’s main battery and a spare battery simultaneously.
The MC55’s Charging/Battery Status LED indicates the status of the battery charging in the MC55. See Table 1-1
on page 1-5 for charging status indications.
The spare battery charging LED on the cradle indicates the status of the spare battery charging in the cradle. See
Table 2-1 for charging st atus indications.
The 2400 mAh battery fully charges in approximately four hours and the 3600 mAh battery fully charges in
approximately six hours.
Charging Temperature
Charge batteries in temperatures from 0°C to 40°C (32°F to 104°F). Charging is intelligently controlled by the
MC55.
To accomplish this, for small periods of time, the MC55 or accessory alternately enables and disables battery
charging to keep the battery at acceptable temperatures. The MC55 or accessory indicates when charging is
disabled due to abnormal temperatures via its LED. See Table 1-1 on page 1-5 and Table 2-1.
Table 2-1
Spare Battery LED Charging Indicators
Spare Battery LED
(on cradle)
Slow Blinking AmberSpare battery is charging.
Indication
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