Motorola LANCASHIRE CONSTABULARY User Manual

CASE STUDY

LANCASHIRE CONSTABULARY

LANCASHIRE CONSTABULARY IS THE FIRST
POLICE FORCE IN THE UK TO DEPLOY A MOTOROLA
SOLUTIONS INTEGRATED BODY-WORN CAMERA
AND PRONTO DIGITAL POLICING SOLUTION

CUTTING-EDGE, EASY-TO-USE TECHNOLOGY TO TACKLE FRONTLINE CHALLENGES EFFECTIVELY

LANCASHIRE CONSTABULARY

Founded in 1839, Lancashire Constabulary covers an area of 1,189 square miles, or
3,080km², and serves a richly diverse community numbering nearly 1.5 million in the
county of Lancashire, North-West England. The force covers a hugely varying geographic
area from coastal towns like Blackpool and Morecambe to rural communities and busy
cities, each with their own specific policing needs. With its HQ in Hutton, near Preston,
the force currently employs more than 3,000 officers and over 2,500 police staff, including
PCSOs, special constabulary offices, police cadets and community volunteers. Lancashire
Constabulary has a successful long-standing relationship with Motorola Solutions, having
utilised its radios for many years and the Pronto Digital Policing Application since 2015.

CUSTOMER PROFILE

Organisation:

Lancashire Constabulary

Industry:

Public Safety

Location:

UK

Motorola Solutions Products:

• 2200 x VB400 Body-Worn

Cameras

• VideoManager

• VB400 Companion App

• VB400 1-Port and 14-Port

Docks

• Pronto Digital Policing

Application: all modules

CASE STUDY

LANCASHIRE CONSTABULARY

“This investment is about giving our officers the optimal tools for the job, so they can best serve and
safeguard our citizens, whilst improving their own safety. The easy-to-use Pronto and body-worn system
from Motorola Solutions is enabling our teams to work quickly and efficiently. It’s seamless policing that
ensures we have real-time end-to-end workflows. The solution is improving the availability and quality
of evidence our officers gather – a key element in bringing offenders to justice, especially those who
take part in crime that is naturally more difficult to prosecute, such as domestic abuse and public order
offences. It also reduces the chances of evidence being lost via automatic deletion.”

Dave Hannan, Chief Inspector, Lancashire Constabulary

CHALLENGE

Police forces rely on body-worn cameras to improve the safety
and accountability of their frontline teams, capture evidence
and maintain transparency. Lancashire Constabulary’s previous
body-worn camera solution was coming to end-of-life and out
of contract and was facing various challenges: for example,
it was quite a lengthy process to sign a camera out of the
station, and officers couldn’t tag their recorded footage into
Pronto until they returned to the station at the end of their
shift. This was a time-consuming, manual process that could
lead to delays or inaccuracies. Footage could only be accessed
on one computer in the station, upload speeds were slow and
a dwindling pool of cameras was also causing availability
issues. Therefore, once Lancashire Constabulary had run its
own due diligence and trials, had seen how the Motorola
Solutions body-worn cameras could be easily integrated
into its existing Pronto application, and had considered the
capabilities and performance the VB400s offer, they were the
obvious choice.

SOLUTION

Lancashire Constabulary has deployed 2,200 VB400 body-worn
cameras with quick release studs, which slot into the receptors
on the officers’ stab vests. Deployment was fast and seamless
and training exceptionally quick, as the system is so easy
to use. Now, any officer coming into any station across
Lancashire at the start of their shift only has to quickly swipe
their card to have the most suitable VB400 camera allocated
to them: a camera which is fully charged, with all footage from
the previous shift downloaded and removed and processed
for the next user. The camera status is shown by colour-coded
LED lights.

In the field, when officers need to report an incident, they open
up their electronic Pocket Notebook in Motorola Solutions’
Pronto Digital Policing Application. Lancashire Constabulary
utilises all of Pronto’s available modules, from Stop and
Search to Crash and Collision reporting, Electronic Witness
Statement to Roads Policing, Hosting and Biometrics to the
latest additions of COVID-19 Ticket App and Remote Telephone
Statements, to digitally record incidents in the field. In this way
reports are immediately available in Lancashire Constabulary’s
systems. The VB400 Companion APP is now embedded within
the Pocket Notebook, so if officers have taken body camera
video footage of an incident, they can use Pronto to view the
list of recordings stored on their camera and tag a link to that

footage into their form and report in all Pronto workflows, so
ensuring their file is complete with all available evidence, in
real-time, whilst they are on the go. The VB400s also have an
integrated automatic 30-second video pre-recording feature, to
ensure officers don’t miss the beginning of any incident, which
can prove invaluable for effective evidence capture.

The VB400s can record for up to 12 hours on a single charge
and, when officers return to their stations at the end of their
shift, they dock the cameras into the VB400 docking stations
for charging and automatic footage upload to the central
police Premise network; this normally only takes a matter of
minutes, thanks to Motorola Solutions’ advanced compression
technology. The customised Motorola Solutions VideoManager
digital evidence management desktop application, meanwhile,
integrates seamlessly with the force’s evidence management
systems to allow officers to view footage on any computer.

BENEFITS

Dave Hannan summarises: “Although a lot of police forces
across the UK are using either Pronto or Motorola Solutions
body-worn cameras, we are the first to combine the two
solutions. We’ve been superbly supported by the Motorola
team, both the wider team and the body-worn specific
team, who are always very quick to respond to any of our
needs or queries. And we’re really seeing the benefits of
the interconnected system. The cameras are so robust and
reliable, the system is so easy to use and the pool set-up
ensures high availability for every officer. Ultimately, it’s
been a great success as the integration is seamless and it’s
significantly improving our teams’ efficiency and productivity,
as well as our ability to prosecute offenders and safeguard
vulnerable victims.” Indeed, the new technology is helping
Lancashire’s police officers to significantly speed up decision­making, capture evidence and maintain accountability and
transparency, both within and between departments and
communities.

Looking forward, Motorola Solutions and Lancashire
Constabulary are currently discussing other ways they could
further streamline processes using Motorola Solutions
comprehensive mission-critical portfolio, a portfolio that has
been designed to meet the unique requirements of the UK’s
emergency services.

Benefits:

• Motorola Solutions body-worn

cameras integrated with
Pronto have transformed
Lancashire Constabulary’s
time-consuming and manual
station-based procedures into
efficient mobile workflows
for a streamlined incident
response; thanks to the
Bluetooth connection between
the cameras and Pronto,
officers can view and tag
footage in the field, from a
crime workflow

• The easy-to-use, highly

available solution is
improving evidence capture
access and management,
as well as accuracy, quality
and transparency. This
all contributes towards
effectively bringing offenders
to justice, which ultimately
increases safety for both
members of the public and
officers

• The deployment was fast

and seamless, with excellent
officer feedback, especially
with regard to ease of use,
robustness and reliability of
the cameras, ease of tagging
video links into Pronto, battery
life and footage upload
speeds

• There is continuous support

and potential for deeper
integration, thanks to the
long-term, ongoing proactive
partnership between Motorola
Solutions and Lancashire
Constabulary. Future planned
development includes an
end of shift notification to
alert officers that they have
potential evidence which has
not been tagged or marked
evidential

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