motorola L72, L9 Service Manual

Level 1 and 2 Service Manual

6809510A66-O

MOTOSLVR

L9/L72

Wireless Telephone

GSM 850/900/1800/1900 MHz GPRS/EDGE

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

Mobile Devices Business, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33325-6220

1 and 2

Level 1 and 2 Service Manual Contents

6809510A66-O MOTOSLVR L9/L72 Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing and Replacing the SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Antenna Cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Transceiver PC Board Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the Transceiver PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing and Replacing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Front Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Keypad PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing and Replacing the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Telephone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

6809510A66-O October 12, 2006 3

Contents MOTOSLVR L9/L72

4 October 12, 2006 6809510A66-O

1 and 2

Level 1 and 2 Service Manual Introduction

6809510A66-O

MOTOSLVR L9/L72

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause any harmful interference, and

• must accept interference received, including interference that may cause undesired operation.

This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

6809510A66-O October 12, 2006 5

Introduction MOTOSLVR L9/L72

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of wireless telephones. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing of wireless telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.

Scope

The scope of this manual is to provide basic information relating to wireless telephones, and provide procedures and processes for repairing the phones at Level 1 and 2 service centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

•Testing and verification of phone functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

6 October 12, 2006 6809510A66-O

Level 1 and 2 Service Manual Introduction

Conventions

Special characters and typefaces, listed and described below, are used in this manual to emphasize certain types of information.

➧

G E

Warranty Service Policy

This product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root-cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.

Note: Emphasizes additional information pertinent to the subject matter.

Caution: Emphasizes information about actions that may result in equipment damage.

Warning: Emphasizes information about actions that may result in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the End key”, you will see “Press

P”.

Product Support

Customer’s original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related

6809510A66-O October 12, 2006 7

Introduction MOTOSLVR L9/L72

major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

Replacement Parts Service Division (RPSD)

Order replacement parts, test equipment, and manuals from RPSD.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023

FAX: 800-622-6210 FAX: 847-576-3023

Website: http://businessonline.motorola.com

EMEA

Phone:

Website: http://emeaonline.motorola.com

Asia

Phone:

Website: http://asiaonline.motorola.com

+49 461 803 1404

+65 648 62995

8 October 12, 2006 6809510A66-O

Level 1 and 2 Service Manual Specifications

Specifications

General Function Specification

Frequency Range GSM 850

Frequency Range GSM 900

Frequency Range DCS 1800

Frequency Range PCS 1900

Channel Spacing 200 kHz Channels 174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with

Modulation GSMK / 8- PSK (EDGE) Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45 MHz Frequency Stability ± 0.10 ppm of the downlink frequency (Rx) Operating Voltage +3.3V dc to +4.2V dc (battery)

Transmit Current Drain 90~280 mA average talk current drain Stand-by Current drain 3.2 mA (DRX2), 2.2 mA (DXR9) typical Temperature Range -10° C to +55° C (+15° F to +130° F) Dimensions, with 840 mAh Li Ion

battery Size (Volume) 59 cc (3.6 in Weight 96 grams (3.3 oz), with battery Battery Life, with standard 900 mAh

Li-Ion Battery

824-849 MHz Tx 869-894 MHz Rx

880-915 MHz Tx (with EGSM) 925-960 MHZ Rx

1710-1785 MHz Tx 1805-1880 MHz Rx

1850-1910 MHz Tx 1930-1990 MHz Rx

8 channels per carrier

+4 V dc to +5.6V dc (external connector)

113.5mm x 49mm x 11.5mm (4.6 inches x 1.9 inches x 0.4 inches)

Talk time 210 to 400 minutes Standby time 180 to 350 hours

), with battery

All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9.

Talk times are quoted as a range from DTX off to DTX on. Battery Charge Time 4 hours to 90% of 900 mAh capacity Alert volume Max 95 dB @5cm, 0.5 Watts input

Transmitter Function Specification

RF Power Output 32 dBm nominal GSM 850/900

Output Impedance 50 ohms nominal Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receiver Function Specification

Receive Sensitivity Better than -105 dBm RX Bit Error Rate (100k bits) Type II < 2%

Speech Coding Function Specification

Speech Coding Type Regular pulse excitation/linear predictive coding with long term

Bit Rate 13.0 kbps

29 dBm nominal GSM 1800/1900

prediction (RPE LPC with LTP)

6809510A66-O October 12, 2006 9

Specifications MOTOSLVR L9/L72

Speech Coding Function Specification

Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps

10 October 12, 2006 6809510A66-O

Level 1 and 2 Service Manual Product Overview

Product Overview

MotoSLVR L9/L72 mobile telephones feature Global System for Mobile communication (GSM) technology. The mobile telephone uses a simplified icon and Graphical User Interface (GUI) for easier operation, allow Short Message Service (SMS) text messaging, and include clock, alarm, datebook, and calculator personal management tools. The telephones feature VibraCall vibrating alert and a selection of ring tones. The MotoSLVR L9/L72 is a quad-band phone that allows roaming within the 850, 900, 1800 and 1900MHz bands.

MotoSLVR L9/L72 telephones support EDGE/GPRS and SMS in addition to traditional circuit switched transport technologies.

The telephones are made of polycarbonate plastic with a metal enclosure. The display, camera, speaker, the 22-key keypad, transceiver Printed-circuit Board (PCB), microphone, charger, headphone connectors, and power button are contained within the candy bar form-factor housing. The 900 mAh Lithium Ion (Li-Ion) battery provides up to 400 minutes of talk time with up to 350 hours of standby time

Features

. These telephones feature a 176 x 220 pixel display.

The MotoSLVR L9/L72 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a variety of operational functions.

Features available in the MotoSLVR L9/L72 telephone include:

• Large 176 x 220 TFT display with 262K colors

• 2 Megapixel Camera 8x zoom,

• Video capture (15fps) and full screen video playback (15fps)

• Music player with MP3 and AAC support

• BlueTooth Class 2

• Software Skinning

• SyncML Device Management (Sync ML DM)

• Downloadable: Java apps, wallpaper, screensaver, ring tones (Midi/MP3)

• Integrated hands free speakerphone

• GPRS Class 10

• EDGE Class 10

• Push to Talk over cellular with GPRS

• SCREEN3 (Motorola/4th Pass server)

• Email POP3 & IMAP4

• 20MB internal memory, external Micro SD up to 2GB

Upon receipt of a call, the calling party’s phone number is compared to the phonebook. If the number matches a phonebook entry, that name displays. If

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

6809510A66-O October 12, 2006 11

Product Overview MOTOSLVR L9/L72

there is no phonebook entry, the incoming phone number displays. If no caller identification information is available, an incoming call message displays.

User must subscribe to a caller line identification service through their service

➧

provider.

Personal Information Management

The MotoSLVR L9/L72 telephones contain a built-in datebook with alarm reminders, message center, and a phonebook.

Other Features

Detailed descriptions of other features available for the MotoSLVR L9/L72 wireless telephones are in the appropriate User’s Guide listed in the Related Publications section toward the end of this manual.

L9/L72 is the name used for this phone in the High Growth Markets (HGM), North Asia & Latin America regions. L9/L72 is the name used for this phone in

➧

the Europe region.

12 October 12, 2006 6809510A66-O

Level 1 and 2 Service Manual General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The telephones’ controls are on the front of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).

Volume Keys

Voice Key

Open and Select

menu items.

Left Soft Key

Start radio.

Make & answer

calls.

Figure 1. Controls and Indicators

Scroll up, down, left or right.

Smart Key

Right Soft Key

Clear/Back Key

Turn on & off, hang up, exit menus.

Memory card slot.

061507o

Liquid Crystal Display (LCD)

MotoSLVR L9/L72 phones feature a 176 x 220 262k TFT color display offering 7 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

6809510A66-O October 12, 2006 13

General Operation MOTOSLVR L9/L72

Figure 2 shows common icons displayed on the LCD.

Signal

Strength

GPRS

PTT

Bluetooth

Roam

Active Line

Service Provider

040079b

News and graphics from your Service Provider

Setup Home Message

12:00

Battery

Level

Ring Style

Message

050206o

Figure 2. Display Idle Screen

1 Signal Strength Indicator – Vertical bars show the strength of the network connection. You can’t make or receive calls when 1 or 0 appears.

2 EDGE/GPRS Indicator – Shows when your phone is using a high-speed Enhanced Data for GSM Evolution (EDGE) or General Packet Radio Service (GPRS) network connection. Indicators can include:

GPRS PDP context active

oe EDGE

B GPRS packet data available

3 Data Indicator – Shows connection status.

L secure packet data transfer K unsecure packet data transfer

N secure application connection M unsecure application connection

S secure Circuit Switch Data

(CSD) call

T unsecure CSD call

O Bluetooth™ connection

is active

4 Roam Indicator – Shows W when your phone is seeking or using a network outside your home network.

5 Active Line Indicator – Shows h to indicate an active call, or g to indicate when call forwarding is on. Indicators for dual-line-enabled SIM cards can include:

f line 1 active i line 1 active, call forward on

e line 2 active j line 2 active, call forward on

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Level 1 and 2 Service Manual General Operation

6 Messaging Presence Indicator – Shows when Instant Messaging (IM) is active. Indicators can include:

q IM active s invisible to IM

r busy t offline

When a Java™ application is active, z can show here.

If you set a reminder for a datebook event,l can show here.

7 Message Indicator – Shows when you receive a new message. Indicators can include:

É text message Ë voice message

è voice & text message

é IM message

Battery Function

8 Ring Style Indicator – Shows the ring style setting.

õ loud ring Ì vibrate & ring

ô soft ring ö vibrate then ring

Î vibrate Í silent

9 Battery Level Indicator – Vertical bars show the battery charge level. Recharge the battery when your display shows Low Battery.

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows 4 levels: 100%, 50%, 20%, and low battery.

Battery Removal

Removing the battery causes the phone to shut down immediately and loose any pending work. For example, (partially entered phonebook entries or outgoing messages).

All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals.

6809510A66-O October 12, 2006 15

The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care when handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

+ 34 hidden pages