Welcome to the world of Motorola digital wireless
communications! We are pleased that you have chosen the
Motorola 120e wireless phone.
Earpiece
Power Key
Headset Jack
Insert headset
accessory.
Display
Volume Keys
Adjust earpiece
and ringer volume.
Left Soft Key
Perform functions
identified by left
display prompt.
End Key
End phone calls,
exit menu system.
Antenna
Accessory
Connector Port
Insert charger and
phone accessories.
Menu Key
Voice Key
Record voice notes,
phonebook and
shortcut names.
Right Soft Key
Perform functions
identified by right
display prompt.
Send Key
Send and answer
calls, view recent
dialed calls list.
Scroll Keys
Move through
menus and lists.
Microphone
1
Personal Communications Sector
600 North U.S. Highway 45
Libertyville, Illinois 60048
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States)
1-800-461-4575 (Canada)
www.motorola.com
www.motorola.ca
(United States)
(Canada)
MOTOROLA, the Stylized M Logo and all other trademarks indicated as
such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off.
TrueSync, Sidekick, Starfish, and the Stylized Starfish Logo are registered
trademarks of Starfish Software, Inc., a wholly owned independent
subsidiary of Motorola, Inc. All other product or service names are the
property of their respective owners.
The Motorola products described in this manual may include copyrighted
Motorola and third party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce the copyrighted software. Accordingly, any copyrighted
software contained in the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in any manner to the
extent allowed by law. Furthermore, the purchase of the Motorola
products shall not be deemed to grant either directly or by implication,
estoppel, or otherwise, any license under the copyrights, patents, or
patent applications of Motorola or any third party software provider,
except for the normal, non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.
This is the standard phone menu layout.
You or your service provider may have
changed the menu layout or changed
some feature names. Not all features may
be available for all users.
For example, the Radio feature on the
main menu (left) is displayed only when
the optional FM Stereo Radio Headset
accessory is plugged into the accessory
connector port on your phone (see phone
illustration, page 1).
Shortcuts
Change display zoom:
Press
M
, then
press and hold
Lock/unlock keypad:
Press
Display my phone number:
Press
Dial voicemail number:
Press and hold
Go to dialed calls list:
Press
Exit menu system:
Press
M
M *
M #
1
N
O
3
Settings Menu
• Ring Styles
• Style
• Style Detail
• My Tones
• Phone Status
• My Tel. Number
• Active Line
• Battery Meter
• Other Information
• Browser Setup
• Connection
• Incoming Call
• In-Call Setup
• In-Call Timer
• Answer Options
• Security
• Phone Lock
• Lock Keypad
• Lock Application
• Restrict Calls
• New Passwords
• Location
• Location On
• 911 Only
• Other Settings
• Personalize
• Main Menu
•Keys
• Greeting
• Banner
• Initial Setup
• Time and Date
• Auto PIN Dial
• Auto Redial
• Backlight
• Zoom
• TTY Setup
• Scroll
• Animation
• Language
• Contrast
• DTMF
• Master Reset
• Master Clear
• Network
• Car Settings
• Headset
4
Contents
Menu Map
About This Guide
Safety and General Information
Getting Started
This user guide introduces you to the many features in your
Motorola wireless phone.
Navigating To a Menu Feature
Use the menu system to access your phone’s features. This
guide shows you how to select a menu feature as follows:
Find the Feature
This example shows that you must press
select
Messages
, then scroll to and select
M
>
>
Optional Features
This label identifies an optional network or
subscription-dependent feature that may not be
offered by all service providers in all geographical
areas. Contact your service provider for more
information.
Optional Accessories
This label identifies a feature that requires an optional
Motorola Original™ accessory.
10
Messages
Create Message
M
, scroll to and
Create Message
.
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.
READ THIS INFORMATION BEFORE USING YOUR PHONE.
The information provided in this document supersedes the general safety
information contained in user guides published prior to July 2000. For
information regarding radio use in a hazardous atmosphere please refer
to the Factory Mutual (FM) Approval Manual Supplement or Instruction
Card, which is included with radio models that offer this capability.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
RF Operational Characteristics
Your phone contains a transmitter and a receiver. When it is ON, it
receives and transmits radio frequency (RF) energy. The phone operates
in the frequency range of 824 MHz to 849 MHz in analog and digital mode
and 1851.25 MHz to 1908.75 MHz in digital mode.
When you communicate with your phone, the system handling your call
controls the power levels at which your phone transmits. The output power
level typically may vary over a range from 0.0 watts to 0.60 watts in analog
mode and 0.0 watts to 0.30 watts in digital mode.
Exposure To Radio Frequency Energy
Your Motorola phone is designed to comply with the following national and
international standards and guidelines regarding exposure of human
beings to radio frequency electromagnetic energy:
11
•
United States Federal Communications Commission, Code of
Regulations; 47 CFR part 2 sub-part J
•
American National Standards Institute (ANSI) / Institute of Electrical
and Electronic Engineers (IEEE) C95. 1-1992
•
Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999
Edition
•
National Council on Radiation Protection and Measurements
(NCRP) of the United States, Report 86, 1986
•
International Commission on Non-Ionizing Radiation Protection
(ICNIRP) 1998
•
Ministry of Health (Canada) Safety Code 6. Limits of Human
Exposure to Radiofrequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz, 1999
• Australian Communications Authority Radiocommunications
(Electromagnetic Radiation-Human Exposure) Standard 1999
To assure optimal phone performance and make sure human exposure to
radio frequency electromagnetic energy is within the guidelines set forth
in the above standards, always adhere to the following procedures:
Portable Phone Operation and EME Exposure
Antenna Care
Use only the supplied or an approved replacement antenna.
Unauthorized antennas, modifications, or attachments could damage the
phone and may violate FCC regulations.
Do NOT hold the antenna when the phone is in use. Holding the
antenna affects call quality and may cause the phone to operate at a
higher power level than needed.
Phone Operation
When placing or receiving a phone call, hold your phone as you would a
wireline telephone. Speak directly into the microphone.
12
Body-Worn Operation
To maintain compliance with FCC/Health Canada RF exposure
guidelines, if you wear a phone on your body when transmitting, always
place the phone in a Motorola-supplied or approved clip, holder, holster,
case, or body harness for this product. Use of non-Motorola-approved
accessories may exceed FCC/Health Canada RF exposure guidelines. If
you do not use one of the Motorola-supplied or approved body-worn
accessories, and are not using the phone held in the normal use position,
ensure the phone and its antenna are at least one inch
(2.5 centimeters) from your body when transmitting.
Data Operation
When using any data feature of the phone, with or without an accessory
cable, position the phone and its antenna at least one inch
(2.5 centimeters) from your body.
Approved Accessories
For a list of approved Motorola accessories, visit our website at
www.mot.com
.
Electromagnetic Interference/Compatibility
Note: Nearly every electronic device is susceptible to electromagnetic
interference (EMI) if inadequately shielded, designed, or otherwise
configured for electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts, turn
off your phone in any facility where posted notices instruct you to do so.
Hospitals or health care facilities may be using equipment that is sensitive
to external RF energy.
Aircraft
When instructed to do so, turn off your phone when on board an aircraft.
Any use of a phone must be in accordance with applicable regulations per
airline crew instructions.
13
Medical Devices
Pacemakers
The Advanced Medical Technology Association recommends that a
minimum separation of 6 inches (15 centimeters) be maintained between
a handheld wireless phone and a pacemaker. These recommendations
are consistent with the independent research by, and recommendations
of, the United States Food and Drug Administration.
Persons with pacemakers should:
• ALWAYS keep the phone more than six inches (15 centimeters)
from your pacemaker when the phone is turned ON.
• NOT carry the phone in the breast pocket.
• use the ear opposite the pacemaker to minimize the potential for
interference.
• turn OFF the phone immediately if you have any reason to suspect
that interference is taking place.
Hearing Aids
Some digital wireless phones may interfere with some hearing aids. In the
event of such interference, you may want to consult your hearing aid
manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the manufacturer of
your device to determine if it is adequately shielded from RF energy. Your
physician may be able to assist you in obtaining this information.
14
Safety and General Use While Driving
Check the laws and regulations on the use of phones in the area where
you drive. Always obey them.
When using your phone while driving, please:
• give full attention to driving and to the road.
• use hands-free operation, if available.
• pull off the road and park before making or answering a call if driving
conditions so require.
Operational Warnings
For Vehicles With an Air Bag
Do not place a portable phone in the area over an air bag or in the air bag
deployment area. Air bags inflate with great force. If a portable phone is
placed in the air bag deployment area and the air bag inflates, the phone
may be propelled with great force and cause serious injury to occupants
of the vehicle.
Potentially Explosive Atmospheres
Turn off your phone prior to entering any area with a potentially explosive
atmosphere, unless the phone is a model specifically identified as being
“Intrinsically Safe.” Do not remove, install, or charge batteries in such
areas. Sparks in a potentially explosive atmosphere can cause an
explosion or fire resulting in bodily injury or even death.
Note: The areas with potentially explosive atmospheres referred to above
include fueling areas such as below decks on boats, fuel or chemical
transfer or storage facilities, areas where the air contains chemicals or
particles, such as grain, dust, or metal powders, and any other area
where you would normally be advised to turn off your vehicle engine.
Areas with potentially explosive atmospheres are often but not always
posted.
15
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn OFF your
phone when you are near electrical blasting caps, in a blasting area, or in
areas posted: “Turn off two-way radio.” Obey all signs and instructions.
Operational Cautions
Antennas
Do not use any portable phone that has a damaged antenna. If a
damaged antenna comes into contact with your skin, a minor burn can
result.
Batteries
All batteries can cause property damage and/or bodily injury such as
burns if a conductive material such as jewelry, keys, or beaded chains
touches exposed terminals. The conductive material may complete an
electrical circuit (short circuit) and become quite hot. Exercise care in
handling any charged battery, particularly when placing it inside a pocket,
purse, or other container with metal objects.
16
Getting Started
What’s in the Box?
Your wireless phone typically comes equipped with a
battery and a charger. Other accessory options can
customize your phone for maximum performance and
portability.
To purchase Motorola Original™ accessories, contact the
Motorola Customer Call Center at 1-800-331-6456 in the
United States or 1-800-461-4575 in Canada.
Installing the Battery
You must install and charge the battery to use your phone.
Your phone is designed to be used only with
Motorola Original batteries and accessories. We
recommend that you store batteries in their
protective cases when not in use.
Do This
1Remove the battery from its protective clear
plastic case.
Getting Started
17
Do This
2If necessary, slide
down the battery
door release latch
and lift the door off
of the phone.
Release
latch
3Insert the battery,
printed arrows
first, into the top of
Getting Started
the battery
compartment and
push down.
4Replace the battery door.
Charging the Battery
New batteries are shipped partially charged. Before you
can use your phone, you need to install and charge the
battery, as indicated by the following instructions. Some
18
batteries perform best after several full charge/discharge
cycles.
Do This
1Plug the
travel
charger into
your phone
Release
tab
with the
release tab
facing up.
2Plug the other end of the travel charger into the
appropriate electrical outlet.
3When your phone indicates that the battery is
fully charged (
Charge Complete
), press the
release tab and remove the travel charger.
Note: When you charge the battery, the battery level
indicator in the upper right corner of the display shows how
much of the charging process is complete.
Getting Started
19
Turning Your Phone On
Do ThisTo
1Press and hold
Power
key
P
turn on your phone
2If necessary, enter
your four-digit
unlock code and
Getting Started
press
Making a Call
PressTo
1keypad keysdial the phone number
2
N
make the call
20
OK
(+)
unlock your phone
The unlock code is
originally set to 1234. Your
service provider may
change this number
before you receive your
phone.
Tip: If you make a mistake,
press
DELETE
(-) to delete
the last digit, or press and
hold
DELETE
(-) to clear all
digits.
Ending a Call
PressTo
O
end the call
Answering a Call
When you receive a call, your phone rings and/or vibrates
and displays an incoming call message.
PressTo
N
or
ANSWER
(+)
Tip: If your phone is locked, you must unlock it to answer
the call.
answer the call
Seeing Your Phone Number
PressTo
M #
see your phone number
Getting Started
21
About Your Phone
See page 1 for a basic phone diagram.
Using the Display
➌
In Use
Indicator
➋
Digital/
Analog
Signal
Indicator
➊
Signal
Strength
Indicator
➓
Ring Style
Indicator
About Your Phone
The idle display is the standard display that you see when
you are not on a call or using the menu.
➍
Roam
Indicator
è
w
➎
Message
Waiting
Indicator
O,X&5E
12:00am
P
F
PH.BOOKMESSAGE
M
➒
Menu
Indicator
Soft Key Labels
➏
➐
➑
Clock
Voice
Message
Waiting
Indicator
Battery
Level
Indicator
Active
line
Indicator
Labels at the bottom corners of the display show the
current soft key functions. A
bottom center of the display indicates that you can press
M
to enter the main menu.
22
M
(menu) indicator at the
➊
Signal Strength Indicator Vertical bars show the
strength of the network connection. You cannot make or
receive calls when the
➋
Digital (F) or Analog (I) Signal
Indicator Shows whether you are receiving a
digital or analog signal.
➌
In Use Indicator Shows that a call is in progress.
➍
Roam Indicator Shows that your phone
is seeking or using another network system
outside your home network.
➎
Message Waiting Indicator Appears when
you receive a text message.
➏
Voice Message Waiting Indicator Appears
when you receive a voicemail message.
➐
Battery Level Indicator Vertical bars show the battery
charge level. Recharge the battery when you see
Low Battery
and hear the low battery alert.
➑
Active Line Indicator Shows the current
active phone line.
j
(no signal) indicator is displayed.
About Your Phone
➒
Menu Indicator Indicates that you can press M to
enter the main menu or open a feature sub-menu.
23
➓
Ring Style Indicator Shows the ring style setting.
w
= loud ring
y
= vibrate
t
= silent
x
= soft ring
u
= vibrate and ring
Zooming In and Out
Press and release M, then press and hold M to
zoom in and out on the display. Zoom in to increase
text size, zoom out to display more information.
You can also zoom in and out from the menu. See
page 56.
Adjusting Volume
Press the up and down volume keys to:
• increase and decrease earpiece volume during a call
• increase and decrease the ringer volume setting
About Your Phone
when the idle display is visible
Tip: At the lowest volume setting, press the down
volume key once to switch to vibrate alert. Press it
again to switch to silent alert. Press the up volume key
to cycle back to vibrate alert, then ring alert.
Battery Use
Battery performance depends on many factors, including
your wireless carrier’s network configuration; signal
strength; the temperature at which you operate your
24
phone; the features and/or settings you select and use;
and your voice, data, and other application usage patterns.
Battery Care
Caution: To prevent injuries or burns, do not allow metal
objects to contact or short-circuit the battery terminals.
To maximize your battery’s performance:
• Always use Motorola Original™ batteries and
battery chargers. The phone warranty does not
cover damage caused from using non-Motorola
batteries and/or battery chargers.
• New batteries or batteries that have been stored for
long periods of time may require a longer charge time.
• Maintain the battery at or near room temperature
when charging.
• Do not expose batteries to temperatures below
-10°C (14°F) or above 45°C (113°F). Always take your
phone with you when you leave your vehicle.
• When you do not intend to use a battery for a while,
store it uncharged in a cool, dark, dry place, such as a
refrigerator.
• Over extended periods of time, batteries gradually
wear down and require longer charging times. This is
normal. If you charge your battery regularly and notice
a decrease in talk time or an increase in charging
time, then it is probably time to purchase a new
battery.
The rechargeable batteries that power this
product must be disposed of properly and may
About Your Phone
25
need to be recycled. Refer to your battery’s label for
battery type. Contact your local recycling center for proper
disposal methods. Never dispose of batteries in a fire
because they may explode.
Extending Battery Life
• Turn off the display backlight
The backlight uses power. To turn it off, see
page “Initial Setup” on page 55.
• Minimize keypad-intense functions
Activities that require intensive keystroke use
(such as playing a game or using messaging)
reduce your phone’s talk and standby time. Lock the
keypad when storing the phone in your purse or
pocket to avoid unnecessary keypad and backlight
activations. See page 137.
About Your Phone
26
Making and
Answering Calls
For basic instructions on how to make a call, end a call,
and answer a call, see pages 20–21.
Redialing a Number
If you hear an ordinary busy signal:
Using Automatic Redial
If the network is busy, you hear a fast busy signal, and
your phone displays
With automatic redial, your phone automatically redials
the number for four minutes. When the call goes
through, your phone rings or vibrates one time, displays
Redial Successful
You must turn on automatic redial to use the feature. See
the “Auto Redial” option on page 55.
When automatic redial is turned off, you can manually
activate the feature to redial a phone number. When you
hear a fast busy signal and see
Call Failed
, and then connects the call.
.
Call Failed
:
Making and Answering Calls
PressTo
N
or
RETRY
(+)
activate automatic redial
27
Using Caller ID
Calling line identification (caller ID) displays the
phone number for incoming calls.
The phone displays the caller’s name when the
name is stored in your phonebook, or
Incoming Call
when caller ID information is not available.
Returning an Unanswered Call
Your phone keeps a record of your unanswered calls, and
displays:
T
• the
•
(missed call) indicator
X Missed Calls Y Unknown
number of missed calls and
missed calls with no caller ID information
PressTo
1
VIEW
(+)
S
2
N
make the call
3
, where X is the total
Y
is the number of
see the received calls list
select a call to return
Calling an Emergency Number
Your service provider programs one or more emergency
phone numbers, such as 911, that you can call under any
circumstances, even when your phone is locked.
Note: Emergency numbers vary by country. Your phone’s
Making and Answering Calls
preprogrammed emergency number(s) may not work in all
locations, and sometimes an emergency call cannot be
28
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