Consumer Solutions & Support
US Competency Center
600 North US Highway 45
`
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2006-86
Author: Rajesh Verma
Date: March 6, 2006
Total No. of Pages: 2
Subject: GSM L7 No Camera
Model Affected: L7
Level of Repair: 2
Problem
Service is aware of an issue identified during 1st 200 NPI Analysis on GSM L7. Some
units returned with a customer complaints of “Camera –No Operation” or “Camera
phone/hangs as shown in Figure 1 and 2 below were found to have Altus camera
modules failed intermittently with substrate used before week 2, 2006.
Fig: 1 Camera-Hangs Fig: 2 Camera-No Image
Solution:
The supplier Altus has corrected this problem with use of new substrate. Camera
module P/N 0171334A01 has started using new substrate from week 02, 2006 or later.
See Figure 3 below to identify date code information of Camera module.
Example of
548005: year
2005; week
48; lot # 005
Fig: 3
MOTOROLA INTERNAL USE ONLY Page 1
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
`
Libertyville, Illinois 60048
Website: gs.mot.com
Service Action
Customer Returns:
When servicing affected models of GSM returns, with customer complaint of No
Camera” or Camera/phone hangs when accessing camera function, then follow the
below service process
1. If the customer complaint is confirmed, then:
a) Replace Camera module with date code week 02, 2006, or later
b) Retest the unit to verify proper operation.
2. If the unit still exhibits failure symptoms, then proceed with normal troubleshooting
techniques per the customer complaint.
Service Inventory:
Purge current inventory of camera module 0171334A01 of date code before week 02, 2006,
and replace with date code week 02, 2006 or later.
Call Center Action
When responding to problem product inquiries, on GSM L7 product, where customer
complaint of “No Camera operation or “Camera phone/hangs when accessing camera
function, direct them to their local Service Center to have their phones repaired per this
FSB.
Service Entry Code
Please ensure that repairs of this type are logged in the Service Link database as
follows:
Global M Claims Codes:
Customer Complaint Code: CAM02 (CAMERA - No Function)
Problem Found Code: CAM02 (CAMERA - No Function)
Reference Designator Code: N/A
Repair Code: RTW02 (Replaced level 2 parts per CSB/FSB)
NA M Claims Codes:
Customer Complaint Code: CAM02 (CAMERA - No Function)
Problem Found Code: CAM02 (CAMERA - No Function)
MOTOROLA INTERNAL USE ONLY Page 2
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