USER’S GUIDE
Wi-Fi® Home Video Camera
Models: FOCUS66-B, FOCUS66-B2, FOCUS66-S, FOCUS66-S2,
FOCUS66-W, FOCUS66-W2
The features described in this user’s guide are subject to modifications without prior notice.
Welcome...
to your new Motorola Wi-Fi® Home Video Camera!
Thank you for purchasing your new Motorola Wi-Fi® Home Video Camera.
If you have always wondered what happens when you are away, wonder no
more. Now you can monitor your children , pets or property with this easy to use
system. You can install the Camera only from your iPhone
Android™ and view the Camera video from your PC or Notebook, as well as
devices for Android™ or iPhone
Please keep your original dated sales receipt for your records. For warranty
service of your Motorola product, you will need to provide a copy of your dated
sales receipt to confirm warranty status. Registration is not required for warranty
coverage.
For product related questions, please call:
Email: support@motorolamonitors.com
This User’s Guide has all the information you need to make the most out of your
product.
Please read the Safety Instructions on pages 5 - 6 before you install the unit.
®
/iPad®.
US and Canada 1-888-331-3383
Inside the Box
• 1 x Wi-Fi® Camera Unit
• 1 x Power Adapter
• 1 x Quick Start Guide
• 1 x User Guide
®
/iPad® or devices for
Overview of your Camera
1
2
3
4
5
6
7
8
9
10
1. Power / Status ind icato r
2. Microphone
3. Light Sensor (for night mode
detection)
4. Camera Lens
5. Infrared LEDs (for night vision)
6. Speaker
7. ON/OFF Switch
8. Temperature Sensor
9. Micro USB socket
10. PAIR Button
Important guidelines for installing your Wi-Fi® Camera Unit
• Use of other 2.4 GHz products, such as other wireless networks, Bluetooth®
systems or microwave ovens may cause interference with this product. Keep
®
the Wi-Fi
they appear to be causing interference.
• Always ensure that you have a good Wi-Fi
Camera Unit away from these types of products, or turn them off if
®
connection available.
Table of contents
1. Safety Instructions .....................................................................................5
2. System Requirements ...............................................................................7
3. Getting Started - Connecting Devices .....................................................8
3.1 Setup............................................................................................................8
3.2 User Account and Camera Setup on Android™ Devices......................... 9
3.2.1 Power ON and Connect the Camera ........................................ 9
3.2.2 Download the Hubble for Motorola Monitors Application ........ 9
3.2.3 Run the Hubble App on Android™ device ............................. 10
3.2.4 Add Camera to your account ...................................................11
3.3 User Account and Camera Setup:
Working with iPhone®/iPad®................................................................... 15
3.3.1 Power ON and Connect the Camera ...................................... 15
3.3.2 Download the Hubble for Motorola Monitors Application ...... 15
3.3.3 Run the Hubble App on your iPhone®/iPad® .......................... 16
4. Camera ....................................................................................................21
5. Procedure for resetting the Camera.......................................................38
6. Help..........................................................................................................39
7. General Information ................................................................................46
8. Technical Specifications .........................................................................52
3.3.4 Add the Camera to your account ............................................. 17
4.1 Connecting the Camera to Power........................................................... 21
4.2 Camera Functions:
Working with Android™ devices ............................................................ 21
4.2.1 Add more Cameras .................................................................. 21
4.2.2 Remove a Camera ....................................................................23
4.2.3 Change your Account Information .......................................... 24
4.2.4 Camera Settings .......................................................................25
4.2.5 General Settings ....................................................................... 26
4.2.6 Features of the Hubble Application ......................................... 27
4.3 Camera Functions:
Working with devices for iPhone®/iPad®...............................................30
4.3.1 Add more Cameras .................................................................. 30
4.3.2 Remove a Camera ....................................................................31
4.3.3 Change your Account Information .......................................... 32
4.3.4 Camera Settings .......................................................................33
4.3.5 General settings ........................................................................ 33
4.3.6 Features of the Hubble Application ......................................... 35
4.4 Camera Functions:
Working with PC/Notebook .................................................................... 37
4 Table of contents
1. Safety Instructions
WARNING:
STRANGULATION HAZARD - In case this unit is being used to monitor
infants or children, keep the unit and adapter cord more than 3 feet from
the crib and out of their reach. Never place the Camera or cords within a
crib or near a bed. Secure the cord away from children's reach. Never use
extension cords with AC Adapters. Only use the AC Adapters provided.
As with any electrical device, supervision of your pet's usage should be
exercised until your pet is acclimated to the product. If your pet is prone to
chewing, we strongly recommend you keep this and all other electrical
devices out of its reach.
Wi-Fi® CAMERA UNIT SET UP & USE:
● Determine a location for the Wi-Fi® Camera Unit that will provide the
best view of your baby in the crib.
● Place the Wi-Fi
drawers, desk, shelf or wall-mount it using the keyhole slot in the Camera
base.
● NEVER place the Wi-Fi
®
Camera Unit on a flat surface, such as a chest of
®
Camera Unit or cords within the crib.
ENGLISH
Safety Instructions 5
WARNING
This Wi-Fi
®
Camera Unit is compliant with all relevant electromagnetic field
standards and is, when handled as described in the User’s Guide, safe to use.
Therefore, always read the instructions in this User’s Guide carefully before
using the device.
• Adult assembly is required due to small parts. Keep all small parts away from
children.
• This product is not a toy. Do not allow children to play with it.
• This Wi-Fi
®
Camera Unit is not a substitute for responsible adult supervision.
• Keep this User’s Guide for future reference.
®
• Do not place the Wi-Fi
Camera Unit or cords in the crib or within reach of
the baby (the unit should be at least 3 feet away).
• Keep the cords out of reach of children.
®
• Do not cover the Wi-Fi
• Test the Wi-Fi
®
Camera Unit with a towel or blanket.
Camera Unit and all its functions so that you are familiar with
it prior to use.
®
• Do not use the Wi-Fi
• Do not install the Wi-Fi
Camera Unit near water.
®
Camera Unit near a heat source.
• Only use the Power Adapter provided. Do not use other power adapters as
this may damage the device.
• Never use extension cords with Power Adapters.
• Do not touch the plug contacts with sharp or metal objects.
6 Safety Instructions
2. System Requirements
Web Portal
• Windows® systems, 7 or 8 (Java browser plug-in needed)
• Mac OS
• Internet Explorer
• Firefox
• Chrome™ version 18.0 or above
• Safari
• Java™ version 7 or above
®
version 10.7 or above
®
®
version 11.0 or above
®
version 5.1 or above
version 8.0 or above
Android™ System
• Version 4.0 or above
iPhone®/iPad® iOS
• Version 7.0 or above
ENGLISH
System Requirements 7
3. Getting Started - Connecting Devices
Access your
Camera locally
View your Camera from any
compatible device remotely
How does it work?
When a user tries to access the Camera, our secure server authenticates the
user’s identity and permits access to the Camera.
3.1 Setup
Connect the Camera to the Power Adapter, then plug into an electrical outlet
and make sure the ON/OFF Switch is in the ON position. The Camera must be
within range of the Wi-Fi
password of the router is available for entering during the in-app setup process.
Status of LED Indication:
- Pair / Setup state: LED is red and blue and slowly flashing
- Unconnected state: LED is red and slowly flashing
- Connected state: LED is blue and always on
- Ready for connection state: LED is blue and slow flashing
Note:
You can only setup via a compatible smartphone or tablet and not via a PC.
®
ro ute r wi th w hic h yo u wa nt t o co nne ct. Mak e su re t he
8 Getting Started - Connecting Devices
3.2 User Account and Camera Setup on Android™
Devices
What you need
• FOCUS66 Camera
• The power adapter for the camera
• Device with Android™ system version 4.0 or above
3.2.1 Power ON and Connect the Camera
• Connect the power adapter to an electrical outlet and insert the plug into the
micro USB socket at the back of the Camera.
• Make sure that the ON/OFF switch is in the ON position.
• The Camera’s Red LED flashes after the Camera has finished booting. When
you hear two beeps, this means the Camera is ready for setup.
3.2.2 Download the Hubble for Motorola Monitors Application
• Go to the Google Play™ Store to search for "Hubble for Motorola Monitors".
• Download the Hubble application from the Google Play™ Store and install it
on your Android™ device.
ENGLISH
Android™
Getting Started - Connecting Devices 9
3.2.3 Run the Hubble App on Android™ device
A1
• Ensure your Android™ device connect to your Wi-Fi® router.
• Run the Hubble application and key in your account information, read through
the Terms of Service then select "I agree to the Terms of Use" before you tap on
Create. (Picture A1)
Note: If you already have a Hubble application account, please select Already
have a Account? to go to the next step.
10 Getting Started - Connecting Devices
3.2.4 Add Camera to your account
A2 A3
A4
• Create a new account and Login.
• Tap on Add Camera. (Picture A2)
• Tap on Continue. (Picture A3)
• The setup instructions will appear on the following screen. (Picture A4)
ENGLISH
Android™
Getting Started - Connecting Devices 11
• Press and hold the PAIR button for 3 seconds at the side of the Camera, you
A5 A6
will then hear a beep tone and a voice saying "Ready to start pairing" from
the Camera Unit. Tap on Search for Camera.
• The App will automatically search for and connect to your Camera as shown
in the pictures below (A5 & A6) and the blue/red color LED on the Camera
will flash.
12 Getting Started - Connecting Devices
• Select your Wi-Fi® Network and tap Continue, enter your password and then
A7 A8
A9 A10
Congratulations!
You have successfu lly setup
your Motorola Wi-Fi Camera
tap on Connect. (Picture A7, A8)
ENGLISH
Android™
• It will take a few minutes for the Camera to connect to the Wi-Fi
®
network
before showing the connection status (Picture A9, A10). If connection fails,
please tap on the Ret ry button and repeat the steps starting from 3.2.4.
Getting Started - Connecting Devices 13
• Tap on Watc h Live Camera to view the Camera video. The Camera's Blue
A11 A12
LED will flash. (Picture A11)
• Tap on the Hubble logo and go back to the Camera list. (Picture A12)
14 Getting Started - Connecting Devices
3.3 User Account and Camera Setup:
®
Working with iPhone
What you need
• FOCUS66 Camera
• The power adapter for the camera
• iPhone
3.3.1 Power ON and Connect the Camera
• Connect the power adapter to an electrical outlet and insert the plug into the
• Make sure that the ON/OFF switch is in the ON position.
• The Camera's red LED flashes after the Camera has finished booting. When
3.3.2 Download the Hubble for Motorola Monitors Application
• Go to the App Store to search for "Hubble for Motorola Monitors".
• Download the Hubble application and install it on your iPhone
®
/ iPad® with iOS version 7.0 or up
micro USB socket at the back of the Camera.
you hear two beeps, this means the Camera is ready for setup.
/iPad
®
®
/iPad®.
ENGLISH
iOS
Getting Started - Connecting Devices 15
3.3.3 Run the Hubble App on your iPhone®/iPad
i1
®
• Ensure your iPhone®/iPad® connect to your Wi-Fi® Router.
• Run the Hubble application and key in your account information, read
through the Terms of Service then select "I agree to the Terms of Service"
before you tap on Create. (Picture i1)
Note: If you already have a Hubble application account, please select Already
have a Account? to go to the next step.
16 Getting Started - Connecting Devices
3.3.4 Add the Camera to your account
i2 i3
FOCUS66 /
SCOUT66
BLINK83 /
SCOUT83 /
MBP36HD
• Create a new account and Login.
• Tap on Add Camera. (Picture i2)
• Tap on "FOCUS66". (Picture i3)
ENGLISH
iOS
Getting Started - Connecting Devices 17
• Tap on Continue and follow the instructions (5 steps) below. (Pictures i4-i7)
i4 i5
i6 i7
18 Getting Started - Connecting Devices
• Follow the steps above to locate the Camera with identification number
i8
i9 i10
"CameraHD-xxxxxxxxxx" then tap on Continue. (Picture i8)
ENGLISH
iOS
• Select your Wi-Fi
®
Network and tap Continue, enter your password and
then tap Next. (Pictures i9, i10)
Getting Started - Connecting Devices 19
• It will take a few minutes for the Camera to connect to the Wi-Fi® network
i11 i12
i13 i14
before showing the connection status (Pictures i11, i12). If connection fails,
please tap on the Retry button and repeat Step 3.3.4 as instructed above.
• Tap on Watc h Live Camera to view the Camera video. (Picture i13)
• Tap on Hubble logo to go back to the Camera list. (Picture i14)
20 Getting Started - Connecting Devices
4. Camera
4.1 Connecting the Camera to Power
• Insert the small end of the Power Adapter into the Power Adapter Connector
and plug the Power Adapter into a electrical outlet.
• Slide the ON/OFF switch to ON, the blue Power LED will light up. (Note: to
switch the device off, slide the ON/OFF switch to OFF.)
4.2 Camera Functions:
Working with Android™ devices
• Run the Hubble for the application on your Android™ device.
• The Camera view appears on the screen.
4.2.1 Add more Cameras
• On Camera view, tap on the Hubble logo to go back to the Add Camera
page. (Picture A13)
• Tap on Add Camera to add one more Camera by following the steps for
Android™ device setup in Step 3.2.4. (Picture A14)
ENGLISH
Android™
Camera 21
• Once the Camera has been added, the Camera view will automatically be
A13 A14
displayed.
22 Camera
4.2.2 Remove a Camera
A15 A16
You can remove a Camera from your account by following these steps:
• Tap the Settings icon on the General page, then tap on Remove Camera.
(Picture A15)
• Select Remove to delete the unit from the Camera list. (Picture A16)
ENGLISH
Android™
Camera 23
4.2.3 Change your Account Information
You can change the account information using your Android™ device.
• Tap Account on the General page, the Account Settings appear on screen.
• Tap on Change Password to change your password by following the
instructions.
• Tap on Log Out to leave the account.
• Tap on Subscription and it will direct to the link of Cloud Video Recording
Service. You can obtain more information there about various subscription
plans.
• Enable Disconnect Alert provides a beep alert when there is a
disconnection. Enable the disconnect Alert by selecting Ye s .
24 Camera
4.2.4 Camera Settings
A17 A18
A19
You can change the Camera settings by tap ping on the Settings icon on the
Camera page. (Picture A17)
• Tap on Camera Details to review Camera Name, Change Image &
Firmware version. (Picture A18)
• Tap on Notification Sensitivity to set the sensitivity of sound & motion
detection, and to set an Alert for High/Low temperature. (Picture A19)
ENGLISH
Android™
Camera 25
4.2.5 General Settings
A20 A21
• Tap Settings on the General page.
• Tap on General Settings to shift the format of the Clock (12hr/24hr) & the
Te m p e r at ur e (°C / °F). (Picture A20)
• Tap on Do Not Disturb, set the timer to the desired time and select ON, the
Camera will not send any sound or alert to your Android™ device for the
duration of your setting. (Picture A21)
26 Camera
4.2.6 Features of the Hubble Application
A22 A23
Tap on the viewing area and the function icons will appear as shown below.
Two Wa y Ta lk – Tap on to activate the function. Press the round button
once to speak through the Camera. Toggle the button again to listen to the
audio feedback from the Camera. (Pictures A22, A23)
ENGLISH
Android™
Camera 27
Photo/Video - Take a photo or record a video from your Camera.
A24 A25
A26
Tap the Video icon to activate the Video function and press the red button to
start and release to stop recording. (Pictures A24, A25)
Tap the Camera icon to switch to Camera mode, you can capture photos
from the Camera view. (Picture A26)
28 Camera
Note :
A27 A28
Photos and videos will be stored on the internal flash memory of your Android™
device, they can be accessed from the Gallery or Media Player. To play videos,
please use the Hubble application or a 3rd party application, such as MX player
(found in the Google Play™ Store), which is able to play MJPG (Motionjpeg) files.
Melody – To play one of the pre-set 5 melodies, tap on Melody to show the
Melody m enu a nd se lect the one y ou pr efe r to p lay o n yo ur Ca mera . (P ictu re A2 7)
Temperature Display – The temperature reading from the temperature
sensor at the back of the Camera will display on your Android™ device screen
(Picture A28). The reading will turn RED if the temperature goes beyond the
High/Low Temperature limited which set in Account (see section 4.2.4)
ENGLISH
Android™
Camera 29
4.3 Camera Functions:
i15 i16
®
Working with devices for iPhone
• Run the Hubble application on your iPhone
• The Camera view appears on the screen.
4.3.1 Add more Cameras
• In Camera view, tap on the Motorola logo to go back to the Add Camera
page. (Picture i15)
• Tap on Add Camera to add another Camera (follow steps for iPhone
setup 3.3.4.) (Picture i16)
• Once the Camera has been added, the Camera view will automatically be
displayed.
Note :
You can ONLY add up to 4 Cameras on one account.
®
/iPad®.
/iPad
®
®
/iPad®
30 Camera
4.3.2 Remove a Camera
i17 i18
You can remove a Camera from your Account by following these steps:
• Tap the Settings icon on General page, then tap on Remove Camera.
(Picture i17)
• Select Remove to delete the unit from the Camera list. (Picture i18)
ENGLISH
iOS
Camera 31
4.3.3 Change your Account Information
You can change your account information using your iPhone®/iPad®.
• Tap Account on the General page and the Account settings will appear on
screen.
• Tap on Change Password to change your password by following the
instructions.
• Tap on Log Out to leave the account.
32 Camera
4.3.4 Camera Settings
i19
i20
i21 i22
You can change the Camera settings by tap ping on the Settings icon on the
the General page (Picture i19). You can review the Camera Name and
Firmware version (Picture i20) and are allowed to change the Camera name by
tapping on the existing name and following the instructions.
4.3.5 General settings
• Tap on Settings on the General page. (Picture i21)
• Tap on General Settings to change the format for Clock (12hr/24hr) &
Te m p e r a t u r e (°C / °F). (Picture i22)
ENGLISH
iOS
Camera 33
• Tap on Notification Sensitivity to set the sensitivity of sound & motion
i23 i24
detection, and set an Alert for High/Low temperature. (Picture i23)
• Tap on Do Not Disturb, set the timer to the desired time and select ON, the
Camera will not send any sound or alert to your iPhone
®
/iPad® for the
duration of your setting. (Picture i24)
34 Camera
4.3.6 Features of the Hubble Application
i25 i26
i27
On Camera view, tap the viewing area and Function Icons will appear as follows.
Two Way Communication – Tap on the microphone icon to turn on the talk
back function to the Camera, press once the circle button to speak. Toggle
again to listen from the Camera. (Pictures i25, i26)
Take P ic tu re - Tap on the Camera icon to capture photos from the
Camera view. (Picture i27)
ENGLISH
iOS
Camera 35
Note :
i28 i29
Photos will be stored on the internal flash memory of your iPhone
®
/iPad®.
Melody – To play one of the pre-set 5 melodies, tap on Melody to show the
Melody menu and select the one you prefer to play on your Camera. (Picture i28)
Te m pe ra tu re Me as ur e – The temperature reading from the temperature
sensor at the back of the Camera will display on your iPhone
®
/iPad® screen
(Picture i29). The reading will turn RED if the temperature goes beyond the
High/Low Temperature range as set in your Account. (See section 4.3.5)
36 Camera
4.4 Camera Functions:
Working with PC/Notebook
• Go to http://www.hubbleconnected.com/motorola/login/
• Enter your User Name and Password and then click Login if you have already
created an account.
• Click on the Camera list paired in your account via Android™ device or
• On the website, you can change the Settings by following the Menu
®
iPhone
/iPad®, select a Camera and the Camera view will appear on
screen. You can easily stay connected with your favorite people, places and
pets with live video streaming.
instructions.
ENGLISH
iOS
Camera 37
5. Procedure for resetting the Camera
Note: If your Camera is moved from one router (e.g. home) to another router
(e.g. office) or you have Camera setup issues, then the Camera has to be reset.
Please reset the Camera with the following procedure:
1. Slide the ON/OFF switch to OFF.
2. Press and hold the PAIR button then slide the ON/OFF switch to ON.
3. Release the PAIR button when you hear a confirmation beep and see the
RED LED slowly flashing.
4. You can add your Camera again by following steps 3.2.4 for Android
devices or 3.3.4 for iOS devices.
38 Procedure for resetting the Camera
6. Help
Noise interference
To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi
Use of other 2.4 GHz products, such as Bluetooth
ovens, may cause interference with this product. Keep the Wi-Fi
at least 5ft away from these types of products, or turn them off if they appear to
be causing interference.
Lost connection
Check your Wi-Fi
®
Wi-Fi
Camera Unit is switched ON. Wait a few minutes to connect to the Wi-Fi®
®
settings. If necessary reconnect your Wi-Fi®. Ensure the
system.
If you forget your password
If you do not remember your password, tap Forgot password and submit
your e-mail address. A new password will be sent to your e-mail address
immediately.
Category Problem
Description / Error
Account I am unable to login
even after registration.
Account I receive an error
message saying: "Email
ID is not registered".
Account What do I do if I forget
my password?
®
Camera Unit.
®
systems or microwave
®
Camera Unit
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account to be
able to use the Wi-Fi
®
Home Video
Camera.
Click on the "Forgot Password" link on
the http://
www.hubbleconnected.com/ OR on
your Android™ or iOS application. An
email will be sent to your registered
email address.
ENGLISH
Help 39
Account I am unable to receive a
new password although
I have used the "Forgot
password" option.
Connectivity
Issues
I get a message: We
are having problems
accessing your
Camera. This could be
due to the lack of an
internet connection.
Please wait and try
again later.
Viewing
Camera
When I am in "remote
mode", the video stops
after 5 minutes. How
do I view for longer?
Features The sound alert setting
threshold is not right.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Rout er.
When you are accessing your Camera
via a network different from your
home network (over the internet) your
video times out after 5 minutes.
You can click on the Camera again
from the Android™/iOS application
to start streaming again.
If you are accessing from your webbrowser, then you can press on the
Reload button to start viewing your
Camera video stream again.
You can Adjust Sound Sensitivity to
trigger notifications under Camera
Setting menu.
40 Help
Connectivity
®®®
Issues
My Phone application
displays the following
message: "Unable to
connect to BMS
server".
Setting Up While I am adding a
new Camera to my
account, I am not able
to find any Cameras to
add.
General What are the
supported browsers for
accessing from my PC/
®
Mac
?
1.
Check the Wi-Fi network
strength.
2. Check if you are connected to
the internet by starting the
phone browser and going to a
website like www.google.com
.
3. Try again if you are successful
connecting to the internet.
If you are trying to add a Camera
which has previously been added into
your account or another account, you
will first have to reset the Camera. This
can be done by pressing and holding
the PAIR button at the bottom of the
Camera for 5 seconds.
On PC and Mac , we recommend
using Google Chrome. However the
following browsers are also
supported: PC: Internet Explorer 8
and above. Mac : Safari.
ENGLISH
Help 41
General What is the
®®®
®
significance of LED
flashing?
Connectivity
Issues
I am not able to access
my Camera.
Setting Up During setup on
devices for Android™
and iOS, I am not able
to find my Camera
during the last step and
the setup fails.
A flashing LED indicates the following
status:
Slow flashing: 1. Your Camera is in
setup mode. You can add the Camera
to your account in this mode. Out of the
box, the Camera is in Setup mode. To
reset to Setup mode, press and hold the
PAIR button on the bottom of the
Camera untill you hear a beep.
Slow flashing: 2. The Camera is either
connecting to the router or has lost the
link to the router. Please ensure that the
Camera is in the Wi-Fi signal range.
LED is stable:
The Camera is
connected to the Wi-Fi network.
Please check if the Camera is within
Wi-Fi range. If the LED on your
Camera is flashing slowly, please try to
move the Camera closer to the router
for better Wi-Fi connectivity and try
again.
Please reset the Camera to setup
mode and try again. Press and hold
the PAIR button on the bottom of the
Camera untill you hear a beep. Wait
for a minute for the Camera to restart.
When the Camera LED is flashing, this
indicates that it is in setup mode. Now
restart the setup from your smartphone
again.
42 Help
Connectivity
®®®
®®®
®
®
Issues
Even though I am
accessing my Camera
from the same Wi-Fi
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.
Camera When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
General Which platforms are
supported for
accessing my Camera?
General I do not hear any sound
when I am accessing a
remote Camera.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option called
Wireless Isolation. Please disable this
option.
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve Camera features.
Windows 7*, Windows 8*
*Java browser plug-in needed
Mac iOS version 10.7 or above
Internet Explorer version 8.0 or
above Firefox version 11.0 or above
Chrome™ version 18.0 or above
Safari version 5.1 or above Java™
version 7 or above Android™ version
4.0 or above iPhone /iPad iOS
version 7.0 or above.
You can tap on the speaker icon in the
video stream screen to hear audio. By
default the audio is not ON when you
are accessing a remote Camera.
ENGLISH
Help 43
General What is the meaning of
®
"Local Camera" and
"Remote Camera"?
General How do I download the
App for Android™ and
iOS devices?
Setting up When the video is cut
off, the application
attempts to reconnect
and this results in lost
sound and choppy
video.
When you are accessing your Camera
from the same wireless network (Home)
in which it is configured,
it is a Local Camera. When you are
accessing your Camera away from your
home it is a Remote Camera. You may
be using 3G, 4G or 4G LTE or a Wi-Fi
connection outside of your home.
Android™:
- Open the Google Play Store on
your Android™ device.
- Select Search
- Type in "Hubble for Motorola
Monitors"
- The results will show the Hubble
application
- Select to install it
iOS Device:
- Open the App Store
SM
- Select Search
- Type in "Hubble for Motorola
Monitors"
- The results will show the Hubble
application
- Select to install it
You will need to turn off the Auto Lock
function of your device to ensure
continuous video/audio streaming.
44 Help
Features How many users can
access the Camera at
one time?
Connectivity
issues
I found interference
caused by my other
webcam devices.
If you are accessing in Local Mode,
two users are supported, after two
users all streaming will go through the
remote server. This allows for
unlimited user access to a single
Camera at one time.
Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more video
streaming devices that are working
through the same router.
ENGLISH
Help 45
7. General Information
If your product is not working properly....
1. Read this User's Guide.
2. Contact Customer Service at:
US and Canada 1-888-331-3383
Email: support@motorolamonitors.com
Consumer Products and Accessories Limited Warranty
("Warranty")
Thank you for purchasing this Motorola branded product manufactured under
license by Binatone Electronics International Ltd ("BINATONE").
What Does this Warranty Cover?
Subject to the exclusions contained below, BINATONE warrants that this
Motorola branded product ("Product") or certified accessory ("Accessory") sold
for use with this product is manufactured to be free from defects in materials and
workmanship under normal consumer usage for the period outlined below. This
Warranty is your exclusive warranty and is not transferable.
Who is covered?
This Warranty extends only to the first consumer purchaser, and is not transferable.
What will BINATONE do?
BINATONE or its authorized distributor at its option and within a commercially
reasonable time, will at no charge repair or replace any Products or Accessories
that does not conform to this Warranty. We may use functionally equivalent
reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.
46 General Information
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT
PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA OR
BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF
THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE
FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so
the above limitations or exclusions may not apply to you. This Warranty gives
you specific legal rights, and you may also have other rights that vary from one
jurisdiction to another.
ENGLISH
General Information 47
Products Covered Length of Coverage
Consumer Products One (1) year from the date of the
Products, original purchase by the first
consumer purchaser of the product.
Consumer Accessories Ninety (90) days from the date of the
Accessories, original purchase by the
first consumer purchaser of the
product.
Consumer Products and Accessories
that are Repaired or Replaced
The balance of the original warranty or
for Ninety (90) days from the date
returned to the consumer, whichever is
longer.
Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts
due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this Warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation,
st orag e, mi suse or a buse , acc ide nt or negl ect, suc h as p hysi cal dama ge (c rack s,
scratches, etc.) to the surface of the product resulting from misuse; (b) contact
with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the
like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of MOTOROLA or
BINATONE, are excluded from coverage.
Use of Non-Motorola branded Products and Accessories. Defects or damage
that result from the use of Non-Motorola branded or certified Products or
Accessories or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than MOTOROLA, BINATONE or its
authorized service centers, are excluded from coverage.
48 General Information
Altered Products. Products or Accessories with (a) serial numbers or date
tags that have been removed, altered or obliterated; (b) broken seals or
that show evidence of tampering; (c) mismatched board serial numbers;
or (d) nonconforming or non-Motorola branded housings, or parts, are excluded
from coverage.
Communication Services. Defects, damages, or the failure of Products or
Accessories due to any communication service or signal you may subscribe to
or use with the Products or Accessories is excluded from coverage.
How to Obtain Warranty Service or Other Information?
To obtain service or information, please call:
US and Canada 1-888-331-3383
Email: support@motorolamonitors.com
You will receive instructions on how to ship the Products or Accessories at your
expense and risk, to a BINATONE Authorized Repair Center.
To obtain service, you must include: (a) the Product or Accessory; (b) the
original proof of purchase (receipt) which includes the date, place and seller of
the Product; (c) if a warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d) a written
description of the problem; and, most importantly; (e) your address and
telephone number.
These terms and conditions constitute the complete warranty agreement
between you and BINATONE regarding the Products or Accessories purchased
by you, and supersede any prior agreement or representations, including
representations made in any literature publications or promotional materials
issued by BINATONE or representations made by any agent employee or staff
of BINATONE, that may have been made in connection with the said purchase.
ENGLISH
General Information 49
FCC and IC regulations
FCC Part l5
NOTE: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the Federal Communications
Commission (FCC) rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. Privacy of communications
may not be ensured when using this device.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according to
the intended usage of the product. This product has been tested and found to
comply with the FCC criteria.
This Class B digital apparatus complies with Canadian ICES-003.
CAN ICES-3(B)/NMB-3(B)
50 General Information
WARNING
Changes or modifications, to this equipment not expressively approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
The socket-outlet shall be installed near the equipment and shall be easily
accessible.
Industry Canada
This device complies with Industry Canada licence-exempt RSS standard(s):
Operation is subject to the following Two conditions:(1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
The term "IC: " before the certification/registration number only signifies that
the Industry Canada technical specifications were met. This product meets the
applicable Industry Canada technical specifications.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
ENGLISH
General Information 51
8. Technical Specifications
®
Camera Unit
Wi-Fi 802.11 b/g/n
Image sensor Color CMOS 1M Pixels
Lens f = 2.3 mm, F = 2.4
IR LED 7 pcs
Power Adapter: Ten Pao International Ltd.
Input: 100-240Vac, 50/60Hz, 300mA
Output: 5Vdc, 1000mA
52 Technical Specifications
Manufactured, distributed or sold by Binatone Electronics International
LTD., official licensee for this product. MOTOROLA and the Stylized M
logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC. and are used under license. Mac, Mac OS, iPhone, iPad
and Safari are the trademarks of Apple Inc., registered in the U.S. and
other countries. Android, Google Play and Chrome are trademarks of
Google Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Windows XP and
Internet Explorer are trademarks of the Microsoft group of companies.
Oracle and Java are registered trad emarks of Oracle and /or its affiliates.
All other trademarks are the property of their respective owners.
© 2014 Motorola Mobility LLC.
All rights reserved.
EN_US Version 19.0
Printed in China
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