Motorola E398 GSM, E399 GSM User Manual

Level 1 and 2 Service Manual

E398/E399 GSM

Tri-Band Wireless Telephone

by Toko ([e-mail])

1 and 2

Level 1 and 2 Service Manual Contents

6809480A37-O

E398/E399 GSM

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing and Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Transceiver PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing and Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Volume Switch Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the MFT Chamber Assembly and Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Camera From the MFT Chamber Assembly . . . . . . . . . . . . . . . . . . . . . . . . 30

Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . 40

6809480A37-O April 21, 2004 3

Contents E398/E399 GSM

4 April 21, 2004 6809480A37-O

1 and 2

Level 1 and 2 Service Manual Introduction

6809480A37-O

E398/E399 GSM

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product-care centers as well as
authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that enable customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.

Product Names

Product names included in E398/E399 telephones are listed on the front cover.
Product names are subject to change without notice. Some product names, as well
as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

• This device may not cause any harmful interference, and

• must accept interference received, including interference that may cause
undesired operation.

This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

6809480A37-O April 21, 2004 5

Introduction E398/E399 GSM

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of E398/E399 telephones. Refer questions
about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing E398/E399 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.

Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.

Scope

The scope of this manual is to provide basic information relating to E398/E399
telephones, and provide procedures and processes for repairing the phones at Level
1 and 2 service centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of phone functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers

6 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Introduction

Conventions

Special characters and typefaces, listed and described below, are used in this
manual to emphasize certain types of information.

➧

G
E

Warranty Service Policy

This product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non-warranty repairs are available at agreed fixed
repair prices.

M

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions that may result in
equipment damage.

Warning: Emphasizes information about actions that may result in
personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the Menu Key”, you will see “Press

Information from a screen is shown in text as similar as possible to what

appears in the display. For example,

Information that you need to type is printed in boldface type

M”.

ALERTS or ALERTS.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root-cause
analysis, to guard against epidemic criteria. Manufacturing will bear the costs of
early life failure.

Product Support

Customer’s original phone will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.

6809480A37-O April 21, 2004 7

Introduction E398/E399 GSM

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Replacement parts, test equipment, and manuals can be ordered from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

To order spare parts in EMEA region call [phone].

To order spare parts in Asia region call [phone].

8 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Specifications

Specifications

General Function Specification

Frequency Range GSM 850

Frequency Range GSM 900

Frequency Range DCS 1800

Frequency Range PCS 1900

Channel Spacing 200 kHz

Channels

Modulation GMSK at BT = 0.3
Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak
Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS
Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)

Operating Voltage

Average Transmit Current 300 mA max
Average Stand-by Current 4.0 mA max (DRX2), 2.0 mA max (DRX9)

Dimensions

Size (Volume) 89 cc (5.4 in
Weight 110 gm (3.9 oz) with cell
Temperature Range -10° C to +55° C (+15° F to +130° F)
Battery Life, 800 mAh Li Ion Battery Talk time 300-600 min., 240-360 min. with

824-848 MHz Tx
869-893 MHz Rx

880-915 MHz Tx (with EGSM)
925-960 MHZ Rx

1710-1785 MHz Tx
1805-1880 MHz Rx

1850-1910 MHz Tx
1930-1990 MHz Rx

174 EGSM, 374 DCS, 374 PCS, carriers
with 8 channels per carrier

+3.0V dc to +4.2V dc (cell)
+4.4V dc to +6.6V dc (external charger jack
with 2.4 K ohm resistor)

108mm x 46mm x 20.5mm
(4.3 inches x 1.8 inches x 0.81 inches)

Bluetooth turned on.

3

)

Standby time 215 Hrs., 210 Hrs. with
Bluetooth turned on.

All talk and standby times are approximate
and depend on network configuration,
signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted
as a range from DTX off to DTX on.

Transmitter Specification

RF Power Output

Output Impedance 50 ohms nominal

Spurious Emissions

Receiver Specification

Receive Sensitivity

RX bit error rate (100k bits) Type II < 2%
Channel Hop Time 500 microseconds

33 dBm nominal GSM 900
30 dBm nominal GSM 1800
30 dBm nominal GSM 1900

-36 dBm from 0.1 to 1 GHz,

-30 dBm from 1 to 4 GHz

-106 dBm GSM 900,

-104 dBm GSM 1800,

-104 dBm PCS

6809480A37-O April 21, 2004 9

Specifications E398/E399 GSM

Receiver Specification

Time to Camp Approximately 5-10 seconds

Speech Coding Function Specification

Speech Coding Type

Bit Rate 13.0 kbps
Frame Duration 20 ms
Block Length 260 bits
Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding 22.8 kbps

Regular pulse excitation / linear predictive coding
with long term prediction (RPE LPC with LTP)

10 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Product Overview

Product Overview

Motorola E398/E399 mobile telephones feature global system for mobile
communications (GSM) air interface, general packet radio service (GPRS) transport
technology, and wireless application protocol (WAP) Internet browser. The mobile
telephone uses a simplified icon and graphical-based user interface (UI) for easier
operation, allow short message service (SMS) text messaging, and include clock,
alarm, datebook, calculator, and caller profiling personal management tools. The
E398/E399 is a tri band phone that allows roaming within the GSM 850 MHz, PCS
1900 MHz and digital cellular system (DCS) 1800 MHz bands, GSM 900 MHz, DCS
1800 MHz, and PCS 1900 MHz bands depending on the region and software flex.

These telephones support GPRS, SMS, and MMS, in addition to traditional circuit
switched transport technologies. GPRS, where available, provides substantial
increases in mobile data communications performance and the efficient use of radio
spectrum. Data transmission rates for GSM networks can potentially increase from
the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased
data rate is by no means the only benefit provided by GPRS. A key advantage is
the provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS uses packet data transfer so that, for example,
email can be downloaded in “background mode.” There is no need for the user to re­connect before requesting a service, eliminating connection set-up delays and
adding convenience and immediacy to data services access. The “virtual” nature of
this connection means that network resources are not consumed during periods
when a user is not actually sending or receiving data.

The telephones are made of polycarbonate plastic. The display and speaker, as well
as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger
and headphone connectors, and power button are contained within the candy bar
form-factor housing. The 800 mAh Lithium Ion (Li Ion) battery provides up to 220
minutes of talk time, 210 minutes with Bluetooth turned on and up to 600 hours of
standby time
mini subscriber identity module (SIM) cards which fit into the SIM holder under
the rear housing cover. These telephones feature a 176 x 220 pixel 65K color TFT
display and an integrated antenna.

1

, 360 hours with Bluetooth turned on. The phone accepts 3V and 1.8V

Features

• Multi-Media Messaging (MMS)

• Integrated digital camera (VGA quality) w/ camera flash

• 22 KHz polyphonic speaker w/ 2003 Sound Engine, MP3, MIDI, and full music
listening

• 3D Stereo Sound

• Removable memory

• Large, active color display (176 x 220, 65K TFT)

• Situational lighting (Side)

• Haptics Enhanced Games

• PIM functionality with Picture Caller ID

• Downloadable themes (ringers, images, sounds)

• MPEG4 Video Playback

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

6809480A37-O April 21, 2004 11

Product Overview E398/E399 GSM

Personal Information Management

The E398/E399 telephone contains a built-in datebook with alarm reminders,
message center, and a phonebook.

Other Features

Detailed descriptions of other features available for the E398/E399 wireless
telephone are in the appropriate E398/E399 GSM User’s Guide listed in the Related
Publications section toward the end of this manual.

12 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The E398/E399 telephones’ controls are on the front of the device and on the
keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see
Figure 2).

Volume Key

Smart Key

Left Soft Key

Perform function

in lower left

display.

Send Key

Make & answer

calls.

5-Way Navigation

Joystick with

Center Select

Scroll through

menus, press in

to select items.

Headset Jack

Accessory
Connector

Camera Key

Activate camera
& take photos.

Menu Key

Right Soft Key

Perform function
in lower right
display.

Power & End Key

Turn phone
on/off, end calls,
exit menu
system.

Figure 1. Controls and Indicators

Menu Navigation

E398/E399 telephones have a simplified icon and GUI. See Figure 3 for the E398/
E399 menu structure. A scroll key allows you to move easily through menus.

Liquid Crystal Display (LCD)

The E398/E399 phone features a 176 x 220 color display offering 3 lines of text, 1
line of icons, and 1 line of prompts. The display provides constant graphical
representations of battery capacity and signal strength, as well as the real-time
clock.

6809480A37-O April 21, 2004 13

General Operation E398/E399 GSM

Display animation makes the phone’s icon menu move smoothly as you scroll up
and down.

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

Figure 2 shows common icons displayed on the LCD.

Status Icons

Date

Service Provider
10/15/04

Recent Calls

Phonebook

STYLES SOUND

Left Soft Key

Label

Figure 2. E398/E399 Display Idle Screen

1. Status Icons show the status of your phone.

2. Real-Time Clock shows the current time.

3. Date shows the current date.

4. Soft Key Labels provide selectable options in screen display.

Menu Indicator

Messages

Browser

Clock

Right Soft Key
Label

14 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual General Operation

D

User Interface Menu Structure

Figure 3 shows the E398/E399 telephone menu structure.

Main Menu

This is the standard main menu layout.

organization and feature names may vary on your
phone.

n

Phonebook

s

Recent Calls

e

Messages

É

Office Tools

Menu

Not all features may be available on your phone.

R

• Received Calls

• Dialed Calls

• Notepad

• Call Times

• Call Cost

•Data Times

•Data Volumes

• Create Message

• Message Inbox

•Voicemail

• Email Msgs

•Browser Msgs

• Info Services

• Quick Notes

•Outbox

• Drafts

• MMS Templates

• SIM Apps

• Calculator

• Datebook

• Shortcuts

•Alarm Clock

• Dialing Services

•Fixed Dial

• Service Dial

•Quick Dial

AFT

Q

Games & Apps

á

Web Access

•Browser

• Web Shortcuts

• Stored Pages

•History

•Go To URL

• Browser Setup

• Web Sessions

h

Multimedia

• Themes

•Camera

•Pictures

• Sounds

• MotoMixer

•Videos

ã

IM

w

Settings

(see next page)

See Settings Menu

K

Chat

Settings Menu

l

Personalize

• Rhythm Lights

• Home Screen

DRAFT

• Main Menu

•Skin

•Greeting

• Wallpaper

• Screen Saver

•Quick Dial

t

Ring Styles

•Style

• Style Detail

• Ring Lights

• Event Lights

L

Connection

• Bluetooth Link

•Sync

H

Call Forward

•Voice Calls

• Fax Calls

• Data Calls

•Cancel All

• Forward Status

U

In-Call Setup

• In-Call Timer

• Call Cost Setup

• My Caller ID

• Talk and Fax

• Answer Options

• Call Waiting

Z

Initial Setup

• Time and Date

• 1-Touch Dial

• Display Timeout

• Backlight

• TTY Setup

• Scroll

• Vibe Sync

• Language

• Brightness

•DTMF

• Master Reset

• Master Clear

m

Phone Status

•My Tel. Numbers

• Credit Info/Available

• Active Line

• Battery Meter

• Storage Devices

• Other Information

S

Headset

• Auto Answer

• Voice Dial

J

Car Settings

• Auto Answer

• Auto Handsfree

• Power-Off Delay

• Charger Time

j

Network

• New Network

• Network Setup

• Available Networks

• My Network List

• Service Tone

• Call Drop Tone

u

Security

• Phone Lock

• Lock Keypad

• Lock Application

• Fixed Dial

• Call Barring

• SIM PIN

•New Passwords

c

Java Settings

• Java App Loader

•Java System

• Delete All Apps

• App Vibration

• App Volume

• App Priority

• App Backlight

• Set Standby App

• DNS IP

Figure 3. E398/E399 Menu Structure

Alert Settings

Motorola E398/E399 phones incorporate the VibraCall® discreet vibrating alert
that helps to avoid disturbing others when a ringing phone is unacceptable.

Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.

6809480A37-O April 21, 2004 15

General Operation E398/E399 GSM

Battery Function

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows 4 levels: 100%, 66%, 33%, and Low
Battery.

Battery Removal

Removing the battery causes the phone to shut down immediately and loose any
pending work. For example, (partially entered phonebook entries or outgoing
messages).

All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.

E

The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care when handling any charged battery, particularly
when placing it inside a pocket, purse, or other container with metal objects.

Operation

G

➧

If the battery is removed while receiving a message, the message is lost.

To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.

For detailed operating instructions, refer to the appropriate User’s Guide listed in
the Related Publications section toward the end of this manual.

16 April 21, 2004 6809480A37-O

1 and 2

Level 1 and 2 Service Manual Tools and Test Equipment

6809480A37-O

E398/E399 GSM

Tools and Test Equipment

Table 1 lists the tools and test equipment used on E398/E399 telephones. Use either
the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola

Part Number

See Table 6. Charger Used to charge battery and power phone.

0180386A82

6680388B67 Disassembly Tool, plastic with flat and pointed

6680388B01 Tweezers, plastic Used during assembly/disassembly.

RSX4043-A Torque Driver Used to remove and replace screws.

HP34401A

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at [phone] or
FAX [phone]; Internationally, you can reach AAD by phone at [phone] FAX [phone].

2. Not available from Motorola. To order, contact Hewlett Packard at [phone].

—

1

Antistatic Mat Kit (includes 66-80387A95 antistatic
mat, 66-80334B36 ground cord, and 42-80385A59
wrist band)

ends (manual opening tool)

Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus
or equivalent

2

Digital Multimeter Used to measure battery voltage.

Description Application

Provides protection from damage to phone caused
by electrostatic discharge (ESD).

Used during assembly/disassembly.

Used with torque driver.

6809480A37-O April 21, 2004 17

Disassembly E398/E399 GSM

Disassembly

This section describes how to disassemble a E398/E399 telephone. Tools and
equipment used are listed in Table 1.

Many of the integrated devices used in this phone are vulnerable to damage from

G
G

Removing and Replacing the Battery Cover

ESD. Ensure adequate static protection is in place when handling, shipping, and
servicing any internal components.

Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.

1. Ensure the phone is turned off.

2. Press down on the battery cover latch on the bottom of the phone, and gently
slide the battery cover back away from the phone and lift it off (see Figure 4).

Battery Cover

Figure 4. Removing the Battery Cover

3. To replace, align the battery cover with the rear housing.

4. Place the battery cover on the rear housing and gently slide the battery cover
up into position until it snaps into place.

Slide Battery Cover Back

Latch
Location

18 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Battery

1. Remove the battery cover as described in the procedures.

2. Lift the top end of the battery as indicated by the arrow in Figure 5.

3. Lift the battery up and out of the battery compartment.

Battery

E

Figure 5. Removing and Replacing the Battery

There is a danger of explosion if the Lithium-Ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

4. To replace, insert the bottom of the battery into the battery compartment with
contacts facing downward.

5. Press the top of the battery into the battery compartment.

6. Replace the battery cover as described in the procedures.

6809480A37-O April 21, 2004 19

Disassembly E398/E399 GSM

Removing and Replacing the SIM Card

1. Remove the battery cover as described in the procedures.

2. Lift the top end of the battery as indicated by the arrow in Figure 6.

3. Lift the battery up and out of the battery compartment.

4. Lift up the SIM card holder and slide the SIM card out

SIM Card

Cut Corner

SIM Card

Holder

Figure 6. Removing and Replacing the SIM Card

5. To replace, slide the SIM card into the SIM card holder with the "cut" corner
located as shown and press the SIM card holder back down into the battery
compartment.

6. Insert the bottom of the battery into the battery compartment with contacts
facing downward.

7. Press the top of the battery into the battery compartment.

8. Replace the battery cover as described in the procedures.

20 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Rear Housing

1. Remove the battery cover, battery, as described in the procedures.

2. Using a Torx
(see Figure 7).

3. Carefully separate the rear housing from the front housing by starting at the
top and lifting the rear housing up and away from the front housing to remove.

®

driver with a T-6 bit, remove the 6 screws from the rear housing

Lift Rear Housing
Up and Off Front

Housing

Rear Housing

Screw Locations

Figure 7. Removing and Replacing the Rear Housing

4. To replace, insert the bottom of the rear housing into the front housing and
gently press together.

5. Insert and torque the 6 screws to 2.6 in. pounds.

6. Replace the battery, and battery cover as described in the procedures.

Removing and Replacing the Transceiver PC Board

1. Remove the battery cover, battery, and rear housing as described in the
procedures.

G

This product contains static-sensitive devices. Use anti-static handling procedures
to prevent ESD and component damage.

2. Insert the flat end of the disassembly tool between the front housing and the
transceiver PC board as shown in Figure 8.

6809480A37-O April 21, 2004 21

Disassembly E398/E399 GSM

3. At the top of the front housing, gently pry up and lift the transceiver PC board
out of the front housing.

Transceiver PC Board

Disassembly
Tool

Front

Housing

Figure 8. Removing and Replacing the Transceiver PC Board

4. To replace, insert the bottom of the circuit board into the bottom of the front
housing (display side down) and gently press the top of the circuit board into
the front housing.

5. Replace the rear housing, battery, and battery cover as described in the
procedures.

22 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Keyboard

1. Remove the battery cover, battery, rear housing, and transceiver PC board, as
described in the procedures.

2. Using the disassembly tool, gently pry up the keyboard disconnecting it from
the transceiver PC board as shown in Figure 9.

Keyboard

Disassembly Tool

Figure 9. Removing and Replacing the Keyboard

3. To replace, align the keyboard connector of the keyboard with the keyboard
connector on the transceiver board and press it into place.

4. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

6809480A37-O April 21, 2004 23

Disassembly E398/E399 GSM

Removing and Replacing the Microphone

1. Remove the battery cover, battery, rear housing, transceiver PC board and the
keyboard, as described in the procedures.

2. Use the disassembly tool or plastic tweezers unplug the keyboard assembly
from the transceiver PC board.

3. Use plastic tweezers remove the microphone grommet.

4. Use the plastic tweezers to unplug the microphone from the transceiver board
as shown in Figure 10.

Plastic
Tweezers

Microphone

2 Microphone Pins

Figure 10. Removing and Replacing the Microphone

5. To replace, align the 2 microphone pins into the microphone contact holes.
Press the microphone firmly in place.

6. Replace the microphone grommet over the microphone.

7. Replace the keyboard assembly on the transceiver PC board and press firmly
in place.

8. Replace the transceiver PC board in the front housing, replace the rear
housing, battery, and battery cover as described in the procedures.

24 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Speaker

1. Remove the battery cover, battery, rear housing, and circuit board as described
in the procedures.

2. Use the disassembly tool or plastic tweezers to release the speaker from the
front housing as shown in Figure 11. The speaker should come away easily.

Front Housing

Plastic
Tweezers

Speaker Contacts

Speaker

Figure 11. Removing and Replacing the Speaker

3. To replace, align the speaker with its socket with the speaker contacts facing
as shown.

4. Gently press the speaker into place.

5. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

6809480A37-O April 21, 2004 25

Disassembly E398/E399 GSM

Removing and Replacing the Keypad

1. Remove the battery cover, battery, rear housing, and transceiver PC board, as
described in the procedures.

2. Lift the keypad up from one corner as shown in Figure 12 and remove it from
the front housing.

Front Housing

Figure 12. Removing and Replacing the Keypad

3. To replace, align the keypad with the front housing and press it into place.

4. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

Keypad

Plastic
Tweezers

26 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Volume Switch Dome

1. Remove the battery cover, battery, rear housing, and transceiver PC board, as
described in the procedures.

2. Lift the switch domes out from the front housing as shown in Figure 13.

Plastic
Tweezers

Volume Switch

Dome

Front Housing

Figure 13. Removing and Replacing the Volume Switch Dome

3. To replace, insert the volume switch dome into the proper location in the front
housing.

4. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

6809480A37-O April 21, 2004 27

Disassembly E398/E399 GSM

b

r

Removing and Replacing the Display

1. Remove the battery cover, battery, rear housing, and transceiver PC board as
described in the procedures.

2. Using the disassembly tool, gently pry up the display and lift it up from the
transceiver PC board as shown in Figure 14.

3. Using the disassembly tool, gently pry up the display flex connector from the
transceiver PC board.

Disassembly Tool

Display

Disassem

Display

Flex Connecto

Disassembly Tool

Disassembly Tool

Disassembly
Tool

Figure 14. Removing and Replacing the Display

4. To replace, place the display flex connector on the transceiver PC board display
connector and press it into place.

5. Lay the display on the transceiver PC board and gently press it into place.

6. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

28 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Disassembly

o

Removing and Replacing the MFT Chamber Assembly and Camera

1. Remove the battery cover, battery, rear housing, and transceiver PC board as
described in the procedures.

2. Disengage the two plastic MFT Chamber assembly side connectors from the
transceiver PC board and lift up the MFT Chamber assembly as shown in
Figure 15.

3. Using the disassembly tool, gently pry up the camera flex connector from the
transceiver PC board.

Disassembly Tool

MFT Chamber Assembly

assembly T

Camera

Disassembly Tool

Side Clips

Figure 15. Removing and Replacing the MFT Chamber Assembly

4. To replace, place the camera flex connector on the transceiver PC board camera
connector and press it into place.

5. Fold over the MFT Chamber assembly, aligning the camera with the camera
hole in the MFT Chamber and press into place engaging the two plastic side
clips on to the transceiver PC board.

6. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

Disassembly Tool

Camera Flex Connector

Disassembly Tool

Disassembly Tool

6809480A37-O April 21, 2004 29

Disassembly E398/E399 GSM

T

o

Removing and Replacing the Camera From MFT Chamber Assembly

1. Remove the battery cover, battery, rear housing, and transceiver PC board as
described in the procedures.

2. Disengage the two plastic MFT Chamber assembly side connectors from the
transceiver PC board and lift up the MFT Chamber assembly.

3. Using the disassembly tool, gently pry up the camera flex connector from the
transceiver PC board.

4. Using plastic tweezers, gently pry the connection between the camera flex and
the MFT Chamber assembly separating the adhesive.

Disassembly Tool

Disassembly Tool

MFT Chamber

Plastic Tweezers

sassembly To

Camera Flex

sembly

Camera

Figure 16. Removing and Replacing the Camera From the MFT Chamber
Assembly

5. To replace, press the MFT Chamber side of the camera flex connector onto the
MFT Chamber assembly.

6. Place the camera flex connector on the transceiver PC board camera connector
and press it into place.

7. Fold over the MFT Chamber assembly, aligning the camera with the camera
hole in the MFT Chamber and press into place engaging the two plastic side
connectors on to the transceiver PC board.

8. Replace the transceiver PC board, rear housing, battery, and battery cover as
described in the procedures.

30 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification
Label

Subscriber Identity Module (SIM) and Identification Label

SIM

A SIM is required to access the existing local GSM network, or remote networks
when traveling (if a roaming agreement has been made with the provider).

The SIM card contains:

• All the data necessary to access GSM services

• The ability to store user information such as phone numbers

• All information required by the network provider to provide access to the
network

Identification

Each Motorola GSM phone is labeled with a variety of identifying numbers. The
following information describes the current identifying labels.

Mechanical Serial Number (MSN)

The MSN is an individual unit identity number and remains with the unit through­out its life.

The MSN can be used to log and track a phone on Motorola's Service Center
Database.

The MSN is divided into 4 sections as shown in Figure 17.

MSN 10 Digits

3 Digits 1 Digit 2 Digits 4 Digits

APC DC DC SNR

Account Product Code

i.e. StarTAC Phone130

TM

Distribution Center
i.e. Easter Inch

Date Code: Year and
Month of Shipment

Unit's individual serial
number

000807a

Figure 17. MSN label breakdown

6809480A37-O April 21, 2004 31

Subscriber Identity Module (SIM) and Identification Label E398/E399 GSM

International Mobile Station Equipment Identity (IMEI)

The International Mobile station Equipment Identity (IMEI) number is an
individual number unique to the PCB and is stored within the unit's memory.

The IMEI uniquely identifies an individual mobile station and thereby provides a
means for controlling access to GSM networks based on mobile station types or
individual units. The full IMEI structure is listed in Table 2.

Table 2. IMEI Number Breakdown

TAC Serial Number Check Digit

NNXXXX YY ZZZZZZ A

Where

TAC Type Allocation Code, formerly known as Type Approval Code

NN Reporting body identifier

XXXX Type Identifier

YY YY is set to 00 from 01/01/2003 until 31/03/2004

ZZZZZZ Individual unit serial number

A Phase 1 = 0.

Phase 2 = check digit defined as a function of all other IMEI digits

Other label number configurations present are:

• TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF
number. (i.e. V100).

• PACKAGE NUMBER: Identifies the equipment type, mode, and language in
which the product is shipped.

32 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Troubleshooting

Troubleshooting

Manual Test Mode

Motorola E398/E399 telephones are equipped with a manual test mode capability.
This allows service personnel to verify functionality and perform fault isolation by
entering keypad commands.

To enter the manual test command mode, a GSM/DCS test SIM must be used.

1. Turn the phone OFF.

2. Remove the battery as described in the procedures.

3. Remove the customer’s SIM card from the phone as described in the
procedures.

4. Insert the test SIM into the SIM slot.

5. Replace the battery as described in the procedures.

6. Turn the phone ON.

Manual Test Mode Commands

Table 3. Manual Test Commands

Key Sequence Test Function/Name Remarks

<Menu>048263* Enter manual test mode

“End” Key Exit manual test mode

54* Suspend Required for all Test Mode Operations

0*0*0 Select tone 0

0*0*1 Select tone 1

0*0*2 Select tone 2

0*0*3 Select tone 3

0*0*4 Select tone 4

0*0*5 Select tone 5

0*0*6 Select tone 6

0*0*7 Select tone 7

0*0*8 Select tone 8

0*0*9 Select tone 9

0*1*X Disable tone X

3*0*1 Enable vibrator

3*0*0 Disable vibrator

5*0*0 Set audio level 0

5*0*1 Set audio level 1

5*0*2 Set audio level 2

5*0*3 Set audio level 3

5*0*4 Set audio level 4

5*0*5 Set audio level 5

5*0*6 Set audio level 6

5*0*7 Set audio level 7

6809480A37-O April 21, 2004 33

Troubleshooting E398/E399 GSM

Table 3. Manual Test Commands (Continued)

Key Sequence Test Function/Name Remarks

5*0*8 Set audio level 8

5*0*9 Set audio level 9

5*0*10 Set audio level 10

5*0*11 Set audio level 11

5*0*12 Set audio level 12

5*0*13 Set audio level 13

5*0*14 Set audio level 14

5*0*15 Set audio level 15

6*2*2*0*0 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute

6*4*6*0*0 Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute

10*0*3 Set band GSM 900

10*0*4 Set band DCS 1800

10*0*5 Set band PCS 1900

10*0*6 Set dual band GSM 900/1800

10*1*0 Read band 3= GSM 4= DCS 5= PCS 6 =GSM/DCS

18*0 Initialize non-volatile memory (Master Reset)

18*1 Initialize non-volatile memory (Master Clear)

55*2*001 Test Display. All pixels ON

55*2*000 Test Display. All pixels OFF

55*2*002 Test Display. Checkerboard pattern A

55*2*003 Test Display. Checkerboard pattern B

55*2*004 Test Display. Border pixels ON

*#06# IMEI Check No Test Mode Required

Phone Set up -->
Phone Status -->

Other

Information

Flex Version/Technology/S-W Version/Readiness Status No Test Mode Required

34 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Troubleshooting

Troubleshooting Chart

Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart

Symptom Probable Cause Verification and Remedy

1. Telephone will not turn on or stay on. a) Battery either discharged or

2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.

3. Display is erratic, or provides partial or
no display.

4. Incoming call alert transducer audio
distorted or volume is too low.

b) Faulty transceiver board assembly. Replace the transceiver board assembly (refer

5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).

defective.

b) Battery terminals open or
misaligned.

c) Transceiver board defective. Remove the transceiver board assembly.

a) Antenna defective. Check connection between the antenna and the

b) Transceiver board defective. Replace the transceiver board (refer to 1c).

a) Transceiver board connections
faulty.

b) Display assembly defective. Temporarily replace the display assembly with a

c) Transceiver board assembly
defective.

a) Speaker assembly defective Temporarily replace the speaker assembly with

a) Microphone defective. Replace the microphone as described in the

Measure battery voltage across a 50 ohm
(>1 Watt) load. If battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.

Visually inspect battery terminals on both the
battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for battery connector
replacement. If battery terminals are not at fault,
proceed to c.

Substitute a known good transceiver board and
temporarily reassemble the phone. Press the
Power/End key; if phone turns on and stays on,
disconnect the dc power source and reassemble
the phone with the new transceiver board. Verify
that the fault has been cleared.

transceiver board. If the connection is OK,
substitute a known good antenna. If the fault is
still present, proceed to b.

Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.

Check general condition of flexible printed cable
(flex). If the flex is good, check that the flex
connector is fully seated. If not, check connector
to transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.

known good assembly. If fault has been cleared,
reassemble with the new display assembly. If
fault not cleared, proceed to c.

Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

a known good assembly. If fault has been
cleared, reassemble with the new speaker
assembly. If fault not cleared, proceed to

to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

procedures. If fault is not cleared, proceed to b.

6809480A37-O April 21, 2004 35

Troubleshooting E398/E399 GSM

Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)

Symptom Probable Cause Verification and Remedy

b) Transceiver board defective. Replace the transceiver board (refer to 1c).

6. Receive audio from earpiece speaker is
weak or distorted.

7. Vibrator feature not functioning. a) Speaker Module defective Replace Speaker Module. If the fault has not

8. Internal Charger not working. Faulty charger circuit on transceiver

9. No or weak audio when using headset. a) Headset plug not pushed in fully. Ensure the headset plug is fully seated in the

a) Connections to or from transceiver
board defective.

b) Earpiece speaker defective. Temporarily replace the speaker with a known

c) Transceiver board defective. Replace the transceiver board (refer to 1c).

b) Transceiver board defective. Replace the transceiver board (refer to 1c).

board.

b) Faulty jack on transceiver board. Replace the transceiver board (refer to 1c).

Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.

Check connection from the earpiece to the
transceiver board. If connection is not at fault,
proceed to b.

good speaker. Ensure good connection. Place a
call and verify improvement in earpiece audio. If
fault is cleared, reassemble the phone with the
good transceiver board. If fault is not cleared,
proceed to c.

Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.

been cleared, proceed to b.

Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.

Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board assembly.

jack.

Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.

36 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Troubleshooting

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.

6809480A37-O April 21, 2004 37

Part Numbers E398/E399 GSM

Part Numbers

The following section provides a reference for the parts associated with
E398/E399 telephones.

Exploded View Diagram

Figure 18. E389/E399 Exploded View Diagram

38 April 21, 2004 6809480A37-O

Level 1 and 2 Service Manual Part Numbers

Exploded View Parts List

Table 5. Exploded View Parts List

Item

Number

1 1589653N01 Battery Door Assembly 13 4089581N01 Mylar

2 Battery 14 Keyboard Assembly

3 1389586N01 Rear Escutcheon 15 72D89638N01 Display Assembly

4 0589607N01 Conductive Camera Grommet 16 3889517N01 Keypad

5 Torx Screws (6) 17 4089522N01 Single Switch Dome

6 0189652N01 Rear Housing Assembly 18 4089522N01 Single Switch Dome

7 0189619N01 Camera Assembly 19 5089574N01 Speaker

8 158960N01 MFT Chamber Assembly 20 4089521N01 Volume Switch Domes

9 6087603L01 RTC Battery 21 1589601N01 Front Housing Assembly

10 5087974K02 Microphone 22 0589579N01 Headset Jack Grommet

11 ?? 23 6189597N01 Lens

12 0589598N01 Microphone Grommet 24 1389573N01 Front Escutcheon

Motorola Part

Number

Description

Item

Number

Motorola Part

Number

Description

E

There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

To order parts please use the following link:

https://accesssecure.mot.com

(Password is required)

6809480A37-O April 21, 2004 39

Part Numbers E398/E399 GSM

Accessories

Table 6. List of Accessories

Description Part Number

Power Supply, US & Taiwan SPN5037B

Travel Charger, Euro SPN5038

Travel Charger, UK/Hong Kong SPN5039

Travel Charger, PRY SPN5040

Travel Charger, Australia SPN5046

Travel Charger, India SPN5046

Headset, Black CHYN4516

Related Publications

Publication Title Part Number (Kit Number)

Motorola E398 User Guide, English 6887301Z52

Note: Kit numbers are not all inclusive and may change without notice.

40 April 21, 2004 6809480A37-O

1 and 2

Level 1 and 2 Service Manual Index

6809480A37-O

E398/E399 GSM

Index

A

alert settings 15

B

battery

charge indicator 16
function 16

battery, removing and replacing 18, 19

C

caller ID 11
Canadian Interference-Causing Equipment regulations 5
copyrights

computer software 6

D

disassembly 18

E

exploded view diagram 38
exploded view parts list 39

F

FCC rules 5
features

caller ID 11

front speaker, removing and replacing 25

I

identification

product 5
identification, labels 31
Introduction 5

K

keypad, removing and replacing 26

manual test mode 33
manual test mode commands 33
menu structure 15
microphone, removing and replacing 24

N

names

product 5

O

operation 13

alert settings 15
battery 16
controls, indicators, and I/O connectors 13
icons 14

alarm 14
battery charge indicator 14
battery level indicator 14
digital/analog indicator 14
real-time clock 14
ring style indicator 14
roam 14

signal strength 14
LCD 13
menu navigation 13
menu structure 15

operations

icons

soft keys 14

overview, product 11

P

parts

exploded view diagram 38
exploded view parts list 39

product

identification 5
names 5

product overview 11

features 11

publications, related 40

L

LCD 13
liquid crystal display (LCD) 13

M

6809480A37-O April 21, 2004 39

R

Rear housing cover, removing and replacing 18
regulatory agency compliance 5
related publications 40
Removing

transceiver PC board 21

Index E398/E399 GSM

removing

battery 16, 18, 19
speaker 25
keyboard 23
keypad 26
microphone 24
rear housing cover 21
sim card 20
transceiver PC board 21

replacement parts

ordering 8

replacing

battery 18, 19
speaker 25
keyboard 23
microphone 24
rear housing cover 21
sim card 20
transceiver PC board 21

S

service manual

about 6
audience 6
conventions 7
scope 6

service policy 7

customer support 7
out of box failure 7
product support 7

shut down

upon battery removal 16
specifications 9
support

customer 7

product 7

T

test equipment 17
tools, disassembly 17
transceiver PC board, removing and replacing 21
troubleshooting 33

manual test mode 33

manual test mode commands 33

troubleshooting chart 35

W

warranty service 7

40 April 21, 2004 6809480A37-O

MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc.

Truesync is a trademark of Starfish Software, Inc.

® Reg. U.S. Pat. & Tm. Off.

© 2004 Motorola, Inc.

All rights reserved.

Personal Communications Sector,

789 International Parkway, Room S2C

Sunrise, FL 33325-6220.

@6809480A37@

6809480A37-O