How it Works
Motorola
Loading...
E398 GSM
User Manual
44 pgs951.32 Kb0

Motorola E398 GSM, E399 GSM User Manual

Level 1 and 2 Service Manual
E398/E399 GSM
Tri-Band Wireless Telephone
by Toko (toko@gsm-free.org)
1 and 2
Level 1 and 2 Service Manual Contents
6809480A37-O
E398/E399 GSM
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing and Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing and Replacing the Transceiver PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing and Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replacing the Volume Switch Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and Replacing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and Replacing the MFT Chamber Assembly and Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing and Replacing the Camera From the MFT Chamber Assembly . . . . . . . . . . . . . . . . . . . . . . . . 30
Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . 40
6809480A37-O April 21, 2004 3
Contents E398/E399 GSM
4 April 21, 2004 6809480A37-O
1 and 2
Level 1 and 2 Service Manual Introduction
6809480A37-O
E398/E399 GSM
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.
To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Product names included in E398/E399 telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
• This device may not cause any harmful interference, and
• must accept interference received, including interference that may cause undesired operation.
This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
6809480A37-O April 21, 2004 5
Introduction E398/E399 GSM
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About this Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of E398/E399 telephones. Refer questions about this manual to the nearest Customer Service Manager.
Audience
This manual aids service personnel in testing and repairing E398/E399 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
The scope of this manual is to provide basic information relating to E398/E399 telephones, and provide procedures and processes for repairing the phones at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of phone functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers
6 April 21, 2004 6809480A37-O
Level 1 and 2 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this manual to emphasize certain types of information.
➧
G E
Warranty Service Policy
This product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.
M
Note: Emphasizes additional information pertinent to the subject matter.
Caution: Emphasizes information about actions that may result in equipment damage.
Warning: Emphasizes information about actions that may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the Menu Key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type
M”.
ALERTS or ALERTS.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root-cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.
Product Support
Customer’s original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.
6809480A37-O April 21, 2004 7
Introduction E398/E399 GSM
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual.
When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
To order spare parts in EMEA region call +49 461 803 1638.
To order spare parts in Asia region call +65 648 62995.
8 April 21, 2004 6809480A37-O
Level 1 and 2 Service Manual Specifications
Specifications
General Function Specification
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing 200 kHz
Channels
Modulation GMSK at BT = 0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage
Average Transmit Current 300 mA max Average Stand-by Current 4.0 mA max (DRX2), 2.0 mA max (DRX9)
Dimensions
Size (Volume) 89 cc (5.4 in Weight 110 gm (3.9 oz) with cell Temperature Range -10° C to +55° C (+15° F to +130° F) Battery Life, 800 mAh Li Ion Battery Talk time 300-600 min., 240-360 min. with
824-848 MHz Tx 869-893 MHz Rx
880-915 MHz Tx (with EGSM) 925-960 MHZ Rx
1710-1785 MHz Tx 1805-1880 MHz Rx
1850-1910 MHz Tx 1930-1990 MHz Rx
174 EGSM, 374 DCS, 374 PCS, carriers with 8 channels per carrier
+3.0V dc to +4.2V dc (cell) +4.4V dc to +6.6V dc (external charger jack with 2.4 K ohm resistor)
108mm x 46mm x 20.5mm (4.3 inches x 1.8 inches x 0.81 inches)
Bluetooth turned on.
3
)
Standby time 215 Hrs., 210 Hrs. with Bluetooth turned on.
All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
Transmitter Specification
RF Power Output
Output Impedance 50 ohms nominal
Spurious Emissions
Receiver Specification
Receive Sensitivity
RX bit error rate (100k bits) Type II < 2% Channel Hop Time 500 microseconds
33 dBm nominal GSM 900 30 dBm nominal GSM 1800 30 dBm nominal GSM 1900
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
-106 dBm GSM 900,
-104 dBm GSM 1800,
-104 dBm PCS
6809480A37-O April 21, 2004 9
Specifications E398/E399 GSM
Receiver Specification
Time to Camp Approximately 5-10 seconds
Speech Coding Function Specification
Speech Coding Type
Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps
Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP)
10 April 21, 2004 6809480A37-O
Level 1 and 2 Service Manual Product Overview
Product Overview
Motorola E398/E399 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The E398/E399 is a tri band phone that allows roaming within the GSM 850 MHz, PCS 1900 MHz and digital cellular system (DCS) 1800 MHz bands, GSM 900 MHz, DCS 1800 MHz, and PCS 1900 MHz bands depending on the region and software flex.
These telephones support GPRS, SMS, and MMS, in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This “always on” connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in “background mode.” There is no need for the user to re­connect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The “virtual” nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data.
The telephones are made of polycarbonate plastic. The display and speaker, as well as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The 800 mAh Lithium Ion (Li Ion) battery provides up to 220 minutes of talk time, 210 minutes with Bluetooth turned on and up to 600 hours of standby time mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. These telephones feature a 176 x 220 pixel 65K color TFT display and an integrated antenna.
1
, 360 hours with Bluetooth turned on. The phone accepts 3V and 1.8V
Features
• Multi-Media Messaging (MMS)
• Integrated digital camera (VGA quality) w/ camera flash
• 22 KHz polyphonic speaker w/ 2003 Sound Engine, MP3, MIDI, and full music listening
• 3D Stereo Sound
• Removable memory
• Large, active color display (176 x 220, 65K TFT)
• Situational lighting (Side)
• Haptics Enhanced Games
• PIM functionality with Picture Caller ID
• Downloadable themes (ringers, images, sounds)
• MPEG4 Video Playback
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
6809480A37-O April 21, 2004 11
Product Overview E398/E399 GSM
Personal Information Management
The E398/E399 telephone contains a built-in datebook with alarm reminders, message center, and a phonebook.
Other Features
Detailed descriptions of other features available for the E398/E399 wireless telephone are in the appropriate E398/E399 GSM User’s Guide listed in the Related Publications section toward the end of this manual.
12 April 21, 2004 6809480A37-O
Level 1 and 2 Service Manual General Operation
General Operation
Controls, Indicators, and Input/Output (I/O) Connectors
The E398/E399 telephones’ controls are on the front of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).
Volume Key
Smart Key
Left Soft Key
Perform function
in lower left
display.
Send Key
Make & answer
calls.
5-Way Navigation
Joystick with
Center Select
Scroll through
menus, press in
to select items.
Headset Jack
Accessory Connector
Camera Key
Activate camera & take photos.
Menu Key
Right Soft Key
Perform function in lower right display.
Power & End Key
Turn phone on/off, end calls, exit menu system.
Figure 1. Controls and Indicators
Menu Navigation
E398/E399 telephones have a simplified icon and GUI. See Figure 3 for the E398/ E399 menu structure. A scroll key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The E398/E399 phone features a 176 x 220 color display offering 3 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.
6809480A37-O April 21, 2004 13
General Operation E398/E399 GSM
Display animation makes the phone’s icon menu move smoothly as you scroll up and down.
Whether a phone displays all indicators depends on the programming and services
➧
to which the user subscribes.
Figure 2 shows common icons displayed on the LCD.
Status Icons
Date
Service Provider 10/15/04
Recent Calls
Phonebook
STYLES SOUND
Left Soft Key
Label
Figure 2. E398/E399 Display Idle Screen
1. Status Icons show the status of your phone.
2. Real-Time Clock shows the current time.
3. Date shows the current date.
4. Soft Key Labels provide selectable options in screen display.
Menu Indicator
Messages
Browser
Clock
Right Soft Key Label
14 April 21, 2004 6809480A37-O
Loading...
+ 30 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use