Motorola E380 Service Manual

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Beijing Competency Center
Beijing MCIC
No. 39A Zi Zhu Yuan Road,
Beijing
P. R. China
Website: gs.mot.com/cc

FIELD SERVICE BULLETIN

FSB Number: BJCCFSB2004-412
Author: Cao Yin Yu
Date: Jan 20, 2004
Total No. Of Pages: 2
Subject: GSM E380 No Ring Tone
Model Affected: E380
Level of Repair: 3

Problem

The issue was found in E380 NPI analysis. Customers complain No Ring Tone.

The cause is pogo pin sink down. The pogo pin is not able to spring out smoothly.

Solution

Supplier Acon had added a one by one pin pressing inspection process on Sep 23, 2003. Acon
has change the design of Pogo pin connector to avoid pin sinking down on Nov 18, 2003.

Motorola Internal Use Only Page 1

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Beijing Competency Center
Beijing MCIC
No. 39A Zi Zhu Yuan Road,
Beijing
P. R. China
Website: gs.mot.com/cc

Field Service Action

Customer Returns:

Any E380 returns of No Ringer Tone should be check pogo pin connector (M5). If the pogo pin
is not able to spring out smoothly, please replace a new one. Part Number: 0970312M01

Service Inventory:

N/A

Call Center Action:

N/A

Service Entry Code

PRC E-service Code:

Complaint Code: 1001- No Ring Tone
Root Cause Code: 1302-Replace Defective Mechanical Component

EPPRS Code:

Complaint Code: 50- Ringer Not Working
Root Cause Code: 81- Main PCB internal connector damaged or dry joint

M-Claim Code NA Service Entry Code:

Customer Complaint: ALT01 Alert - Ring tone, no
Problem Found: ALT01 Alert - Ring tone, no
Reference Designator: J Connector
Repair: RMP01 Replace Mechanical Part - Defective

Motorola Internal Use Only Page 2