Motorola E1000 User Manual

Level 1 and 2 Service Manual

E1000

Wireless Telephone

2nd Draft

E1000: GSM 900/1800/1900 and WCDMA 2100 MHz

Motorola Confidential Proprietary

1 and 2

E1000

Level 1 and 2 Service Manual Contents

6809490A73

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

E1000: Video Camera and Location Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing and Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Front Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the Battery Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing and Replacing the Key Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing and Replacing the Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Joystick Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

UMTS Subscriber Identity Module (USIM) Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

USIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6809490A73 October 4, 2004 3

Motorola Confidential Proprietary

Contents E1000

4 October 4, 2004 6809490A73

Motorola Confidential Proprietary

1 and 2

E1000

Level 1 and 2 Service Manual Introduction

6809490A73-O

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.

Product Changes

When electrical, mechanical, or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example:

-A, -B, or -C, and so on.

The chassis or kit number, complete with revision number, is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed-circuit board layouts.

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

6809490A73-O October 4, 2004 5

Introduction E1000

About This Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of E1000 telephones. Refer questions
about this manual to the nearest Customer Service Manager.

Audience

This document aids service personnel in testing and repairing E1000 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.

Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.

Scope

This document provides basic information, procedures, and processes for repairing
the phones at Level 1 and 2 service centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

•Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.

Conventions

Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.

➧

G
E

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions which may result in
equipment damage.

Warning: Emphasizes information about actions which may result
in personal injury.

Information from a screen is shown in text as similar as possible to what

appears in the display. For example, ALERTS.

Information that you need to type is printed in boldface type

6 October 4, 2004 6809490A73-O

Level 1 and 2 Service Manual Introduction

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.

Out-of-Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root cause
analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early
life failure.

Product Support

Customer’s original phones will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.

Parts Replacement

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.

When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

To order parts online, visit:

https://servicelink3.motorola.com.

(contact the EMEA Service Parts Group for the password required)

You can contact the EMEA Service Parts Group at:

[phone].

6809490A73-O October 4, 2004 7

Specifications E1000

Specifications

Table 1. Specifications

General Function Specification

Frequency Range GSM 850
(Model A845 Only)

Frequency Range EGSM TX: 876 - 915 MHz

Frequency Range DCS TX: 1710 to 1785 MHz

Frequency Range PCS TX: 1850 to 1910 MHz

TX: 824.2 - 848.8 MHz
Frequency (MHz) = 824.2 + (0.2 n-128)where: 128 ≤ n ≤ 251
RX: 869.2-893.8 MHz
Frequency (MHz) = 869.2 + (0.2 (n - 128)) where: 128 ≤ n ≤ 251

Frequency (MHz) = 890 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023
RX: 921 – 960 MHz
Frequency (MHz) = 935 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 935 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023

Frequency (MHz) = 1710 + (0.2 × (n – 511)) where: 512 ≤ n ≤ 885

RX: 1805.2 to 1879.8 MHZ
Frequency (MHz) = 1805 + (0.2 × (n – 511)) where: 512 ≤ n ≤ 885

Frequency (MHz) = 1850 + (0.2 × (n – 511)) where: 512 ≤ n ≤ 810

RX: 1930 to 1990 MHZ
Frequency (MHz) = 1930 + (0.2 × (n – 511)) where: 512 ≤ n ≤ 810

Frequency Range UMTS TX: 1920 to 1980 MHz

Frequency Range UMTS
Band II
(Model A845 only)

Channel Spacing 200 kHz (GSM, DCS, PCS), 5MHz UMTS
Channels 174 EGSM, 374 DCS, 274 PCS carriers with 8 ch. Per carrier, 12

Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS, 80 MHz UMTS
Modulation GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS)
Transmitter Phase Accuracy 5 degrees RMS, 20 degrees peak
Frequency Error +
Input/Output Impedance 50 ohms (nominal)
Nominal Operating Voltage 3.6 Vdc +

Dimensions (Volume) 135 x 53 x 24.2 (mm), 5.3 x 2.1 x 0.95 (in)
Volume 138 cc
Weight 157 g, 5.54 oz

Frequency (MHz) = UARFCN
UARFCN1 in increments of 25

RX: 2110 to 2170 MHz
Frequency (MHz) = UARFCN1 ÷ 5, where: 10562 < UARFCN1 <
10838
UARFCN1 in increments of 25

TX: 1850 -1910 MHz
Frequency (MHz) = UARFCN1 ÷ 5, where: 9262 < UARFCN1 <
9538
Additional channels: 1852.5, 1857.5, 1862.5, 1867.5, 1872.5,

1877.5, 1882.5, 1887.5, 1892.5, 1897.5, 1902.5, 1907.5 MHz

RX: 1930 -1990 MHz
Frequency (MHz) = UARFCN
Additional channels: 1932.5, 1937.5, 1942.5, 1947.5, 1952.5,

1957.5, 1962.5, 1967.5, 1972.5, 1977.5, 1982.5, 1987.5 MHz

UMTS maximum

0.1ppm

10% (battery)

+4.4 Vdc +10% (external connector)

1

÷ 5, where: 9612 < UARFCN1 < 9888

1

÷ 5, where: 9662 < UARFCN1 < 9938

8 October 4, 2004 6809490A73-O

Level 1 and 2 Service Manual Specifications

Table 1. Specifications

General Function Specification

Display TFT active full-color display (64k colors)

Battery Life (800mAh)

Nominal Temperature Range -20º C to +50º C

1

UTRA Absolute Radio Frequency Channel Number (UARFCN)

2

All talk time and standby times are approximate and depend on network

2

176 x 220 pixel EL Backlighting
5 row x 15 character: SMS & Phonebook

GSM: Up to 460 min (Talk Time), up to 300 hours (Standby)
WCDMA: Up to 140 min (Talk Time), up to 300 hours (Standby)

configuration, signal strength, and features selected

Table 2. GSM System

General Function Specification

Speech Coding Type Regular Pulse excitation / linear predictive coding with long

Bit Rate 13.0 kbps
RF Power Output 32 dBm nominal GSM, 30 dBm nominal DCS / PCS
Receive Sensitivity -107 dBm GSM, -105 dBm DCS / PCS
RX Bit Error Rate < 2%

term prediction (RPE LPC with LTP)

Table 3. UMTS System

General Function Specification

Speech Coding Type Adaptive Multirate (AMR)
RF Power Output 21 dBm
Error Vector Magnitude < 15%
PN9 Bit Error Rate (VER) 0.1% @12.2k, 0.1% @64k, 0.1% @384k
ACLR -33 dBm @+

5 MHz, -43 dBm @+10 MHz

6809490A73-O October 4, 2004 9

Product Overview E1000

Product Overview

The E1000 is a 3G (3rd generation) devices that will deliver on the “promise” of 3G
by providing high speed network access and rich multimedia content all in a
superior voice-centric unit. A video camera and Assisted GPS provide additional
value by offering unique business and entertainment solutions.

The mechanical architecture features a 320 x 240 pixel, 0.198mm pitch TFT active
color display, a built-in speaker phone, and a removable Li-Polymer battery. The
architecture enables full postponement of the front housing and battery door cover
by allowing the transceiver brick assembly, keypad, display, microphone, and
earpiece speaker to be fully assembled and retained within the rear housing chassis.

Front covers may then be snapped in at distribution based on specific orders. Front
housing branding is accomplished through thermal transfer decals.

As a 3G product, the E1000 complies with all key specifications as defined by the
3GPP. Key product features are:

• UMTS: WCDMA 2100, GSM 900/1800 and 1900-MHz Tri-band technology,

•GPRS High speed packet data (64kbps UL, 384 kbps DL)

• 320 x 240 TFT Active Color, 260K colors

• 256MB Integrated Flash Memory

• Integrated Bluetooth

• MP3 Player

• Enhanced Multimedia Capability (Audio/Video, Games, MMS)

• Unique 5-way Navigation Key

• New graphical user interface

• Enhanced internet browser (XHTML)

• Full Personal Information Manager (PIM) with SyncML Synchronization (OTA,
Desktop)

• Integrated Camera 1.2 Mega pixel and GPS

• Voice Recognition Driven Dialing and Menu Shortcuts

• Voice Note Voice Recorder

• Polyphonic Speakerphone

• Programmable (J2ME)

•iTAP™ Predictive Text Entry

• Integrated Stereo Headset Jack

Note: The listed features may be Network, subscription, or service provider
dependent. Not available in all areas.

E1000: Video Camera and Location Solutions

Video Camera Features:

• JPEG Image Capture @ VGA Resolution

• MPEG4 Video Capture @ QCIF Resolution

• Streaming Video

• Tightly Coupled, Ergonomic Design

• Initial User Applications:

• Sending captured Video Clips and Pictures through MMS, Email, or
Internet channels

• Simultaneous Voice/Data – Take a picture or video clip and send while
you’re on the phone

10 October 4, 2004 6809490A73-O

Level 1 and 2 Service Manual Product Overview

• Future Capabilities:

• Video Conferencing (2-Way Video Telephony)

Location (AGPS) Applications:

• Get to specific location, with appropriate choices of destinations and routes and
guidance to destination

• Identify local places of interest for hotels, taxi companies, restaurants,
theatres, sightseeing, and shopping

• Receive information through alerts or display on map ahead of traffic
congestion.

• Receive roadside assistance, with rescue service network and location
information from the cellular network used to complement any information the
pedestrian/driver is able to separately give.

• E911 Services: When roaming on a 2-2.5G GSM E-OTD-enabled network the
mobile phone will respond to a request for location when making an emergency
call.

• Push, Tracking & B2B Applications such as corporate tracking, routing, fleet
management, and Buddy tracking (alert)

6809490A73-O October 4, 2004 11

General Operation E1000

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The E1000 telephone controls are located on the front of the phone, and on the
keyboard as shown. Indicators, in the form of icons, are displayed on the LCD (see
“Color Display” on page 13).

Menu Key

Volume

Video Call

Voice Call

Make &

answer calls

Left Soft Key

Perform

function in

lower left

display

Figure 1. Controls and I/O

Accessory
Connector

Browser

Camera

Clear

Power & End

Turn phone on/off,
end calls, exit
menu system

Right Soft Key

Perform function
in lower right
display

5-Way Navigation

Scroll through &
select menu items

12 October 4, 2004 6809490A73-O

Level 1 and 2 Service Manual General Operation

Color Display

The top section of the display shows phone status indicators. The following
illustration shows some of the common indicators that you may see at the top of the
display when using the phone.

Date

6B Y ëõì

Service Provider

10/15/03

—

Messages

e

Recent Calls

Phonebook

Left Soft Key

Label

Figure 2. Typical Display

Messages, phone numbers, and menu options appear in the middle of the display.
Text labels at the bottom corners of the display show the current soft key functions.
A

M (menu) indicator in the bottom center of the display indicates that you can open

the main menu or a feature sub-menu to see more options.

Some of the phone functions described in this manual must be performed from the
idle display. The term idle display refers to the standard display that you see when
your phone is on and ready to use, when you are not on a call or using the menu
system.

s

h

n

9:10am

STYLES CAMERA

Menu Indicator

Multimedia

Clock

Right Soft Key
Label

Whether a phone displays all indicators depends on the programming and

➧

services to which the user subscribes.

➊ Signal Strength Indicator Shows the strength of the phone’s connection with
the network.

Strong

You cannot make or answer calls when the “no signal” indicator is displayed.

through a GPRS connection.

➌ Signal Security Indicator Shows when you have a secure connection for
packet data transfers, embedded application connections, or circuit switch data
calls.

6809490A73-O October 4, 2004 13

5 4 3 2 1 j

➋ Service Indicator Shows when a GPRS connection is available. Your
service provider may indicate that a GPRS packet data connection is
active. This type of connection may be used by the service provider to allow
faster data transfer speeds. The GPRS indicator does not mean that you
are on a call; it indicates only that you are registered on the network

No signal