Motorola E1 Service Manual

Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

Informational FIELD SERVICE BULLETIN

FSB Number: LVCCFSB2005-301
Authors: Tony Bryan
Date: September 26, 2005
Total No. of Pages: 2
Subject: GSM ROKR E1 - USB Charging
Model Affected: GSM ROKR E1
Level of Repair: 1

Problem

Service has been made aware of a possible GSM E1 ROKR USB charging
customer perception issue. Customers may mistakenly think that the USB Data
Cable shipped with the ROKR product has the capability of charging the battery
when connected to a powered USB port on their PC/Apple Computer. This is true
of products utilizing the Enhanced Mini-USB (EMU) Bus. USB charging is not
support on most CE Bus products. Therefore, if the GSM ROKR E1 is connected
to your PC/Apple Computer USB port, you may discharge your battery if left
overnight. It is recommended that users have a fully charged battery, while
transferring content from iTunes to their ROKR phone.

If the battery does not have a full charge, a (SKN6311B) USB Data Cable, which
supports the use of an external charger, can be used while transferring content
from iTunes to their ROKR phone.

AAKN4015A – No External Charger Support SKN6311B – W/External Charger Support

MOTOROLA INTERNAL USE ONLY Page 1

Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

Solution

A fully charged battery should be used while transferring content from iTunes to
their GSM ROKR phone.
An external charger can be connected to the (SKN6311B) USB Data Cable to
charge a GSM ROKR E1 phone during data transfer.

Field Service Action

Customer Returns:

No action is required when servicing any GSM ROKR E1 customer return with
the described issue. Unit should be returned to customer with a note explaining
the correct functionality.

Call Center Action:

When responding to Problem Accessory customer inquires on the GSM ROKR
E1 product, related to charging capabilities of the USB Data Cable, please advise
callers that USB charging is not support on most CE Bus product and a fully
charged battery should be used while transferring content from iTunes to their
GSM ROKR phone.
An external charger can be connected to the (SKN6311B) USB Data Cable to
charge a GSM ROKR E1 phone during data transfer.

MOTOROLA INTERNAL USE ONLY Page 2