motorola A1200 Service Manual

Level 1 and 2 Service Manual
A1200
6809485A76-A
Digital Wireless Telephone
GSM 850/900/1800/1900 MHz
EDGE, GPRS
1 and 2
A1200
Level 1 and 2 Service Manual Contents
6809499A19-O

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replacing the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and Replacing the TransFlash Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing and Replacing the Antenna Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing and Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing and Replacing the Transceiver PC Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing and Replacing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing and Replacing the Camera/Voice Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing and Replacing the Volume Up/Down/Select Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
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Contents A1200
4 December 21, 2005 6809499A19-O
1 and 2
Level 1 and 2 Service Manual Introduction
A1200 GSM
6809499A19-O

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications.
To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
• This device may not cause any harmful interference, and
• this device must accept interference received, including interference that may cause undesired operation.
This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
6809499A19-O December 21, 2005 5
Introduction A1200 GSM

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About This Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of A1200 telephones. Refer questions about this manual to the nearest Customer Service Manager.
Audience
This document aids service personnel in testing and repairing A1200 telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Use of this document assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating to A1200 telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.
6 December 21, 2005 6809499A19-O
Level 1 and 2 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.
G E

Warranty Service Policy

The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.
M
Note: Emphasizes additional information pertinent to the subject matter.
Caution: Emphasizes information about actions which may result in equipment damage.
Warning: Emphasizes information about actions which may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press the Menu Key”, you will see “Press M”.
Information from a screen is shown in text as similar as possible to what
appears in the display. For example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.
6809499A19-O December 21, 2005 7
Introduction A1200 GSM

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Order replacement parts, test equipment, and manuals from AAD.
U.S.A. Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
Website: http://businessonline.motorola.com
EMEA
Phone:
Website: http://emeaonline.motorola.com
Asia
Phone:
Website:
+49 461 803 1404
+65 648 62995
http://asiaonline.motorola.com
8 December 21, 2005 6809499A19-O
Level 1 and 2 Service Manual Specifications

Specifications

General Function Specification
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing 200 kHz
Channels
Modulation GMSK at BT = 0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage
Average Transmit Current 190 mA max Average Stand-by Current 6.0 mA avg (DRX2), 2.0 mA avg (DRX9)
Dimensions
Size (Volume) 84.4 cc (5.1 in Weight 100 gm Temperature Range -10° C to +55° C (+15° F to +130° F) Battery Life, 820 mAh Li Ion Battery Talk time 270 - 480 minutes
824-849 MHz Tx 869-894 MHz Rx
880-915 MHz Tx (with EGSM) 925-960 MHZ Rx
1710-1785 MHz Tx 1805-1880 MHz Rx
1850-1910 MHz Tx 1930-1990 MHz Rx
174 EGSM, 374 DCS, 374 PCS, 124 GSM 850 carriers with 8 channels per carrier
+3.0V dc to +4.2V dc (cell) +4.4V dc to +5.5V dc (external charger)
98.8 mm x 52 mm x 22mm (3.77 inches x 2.04 inches x 0.86 inches)
3
)
Standby time 190 - 210 hours All talk and standby times are approximate
and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
Transmitter Specification
33 dBm nominal GSM 850
RF Power Output
Output Impedance 50 ohms nominal
Spurious Emissions
Bluetooth Class 2
Receiver Specification
Receive Sensitivity
RX bit error rate (100k bits) Type II < 2%
33 dBm nominal GSM 900 30 dBm nominal GSM 1800 30 dBm nominal PCS 1900
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
-106 dBm GSM 850
-106 dBm GSM 900,
-104 dBm GSM 1800,
-104 dBm PCS 1900
6809499A19-O December 21, 2005 9
Specifications A1200 GSM
Receiver Specification
Channel Hop Time 500 microseconds Time to Camp Approximately 5-10 seconds
Speech Coding Function Specification
Speech Coding Type
Bit Rate 13.0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps
Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP)
10 December 21, 2005 6809499A19-O
Level 1 and 2 Service Manual Product Overview

Product Overview

Motorola A1200 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The A1200 is a quad band phone that allows roaming within the GSM 850, GSM 900, DCS 1800 MHz and PCS 1900 MHz bands.
These telephones support GPRS, EDGE, SMS, EMS, and MMS in addition to traditional circuit switched transport technologies. GPRS or EDGE, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. A key advantage is the provision of a permanent virtual connection to the network. This “always on” connection is possible because GPRS and EDGE use packet data transfer so that, for example, email can be downloaded in “background mode.” There is no need for the user to re-connect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The “virtual” nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data.
The telephone is made of polycarbonate plastic. The display and the transceiver printed circuit board (PCB), microphone, charger, headphone connector, stylus, and buttons are contained within the base of the phone. The speaker and speaker leads are contained within the transparent flip. The 820 mAh Lithium Ion (Li Ion) battery provides 270 - 480 minutes of talk time and 190 - 210 hours of standby time phone accepts 3V mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. The telephone features a 240 x 320, 256k QVGA TFT touch screen display and an internal antenna. The A1200 is a Bluetooth class 2 product.
1
. The

Features

A1200 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.
Features available in the A1200 include:
ID and Styling:
• Iconic Design*
• Transparent Flip *
User Interface:
• Animated 3D Icons and GNB Icons*
• Enhanced Media Player UI*
• Full screen CLI through transparent Flip*
For General Phone Use:
• Speaker-Independent Voice Dial (including via BT headset*)
• Text to Speech feedback for voice dials interaction, SMS readout.
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
6809499A19-O December 21, 2005 11
Product Overview A1200 GSM
• Internal Quad band Antenna
Multimedia features:
• Large, rich color touch screen display
• 2MP camera, with enhanced functions *
• Streaming Video Player (Real)
• Real HTML browsing for general Internet Access
• Video Record and Playback
• MP3/AAC+ playback (inc. stereo via headphones)
• 40-Voice Beatnik MIDI, and AAC+ & MP3 ringtones
• Micro SD card for memory expansion
• Bluetooth Stereo Profile*
For Business:
•PIM sync
• Cursive Handwriting Recognition* - English language(s)
• Bluetooth class 2
• Document Viewer
Display Features
• 240 x 320, 256k QVGA TFT color display
• 4-way + center select only for menu navigation
• Integrated 2MP camera
• Connectivity via USB or Bluetooth
• Up to 1Gb User Memory with removable Trans Flash memory module (optional).
• Touch screen hand writing recognition input
• Display animation
• VibraCall® vibrating alert
• Downloadable wallpaper and ring tones
2
• Voice activation for phone book entries
• Calling line identification
• Supports call diverting for incoming voice calls
2
2
• Personal management tools calculator, real time clock with date, reminders, and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
2
• Hearing Aid Telephone Interconnection System (HATIS) support
• Chat messaging via WAP over GPRS
2
• Multiple destination SMS
• TrueSync™ Multi-Point Synchronization Capability
• Supports MP3, AAC, WMA, RA, WAV, MIDI, AMR-NB/-WB audio
• 8 megabytes of internal end user memory
• OMA DRM Phase 1 (Forward Lock, Combined Delivery, Separate Delivery)
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
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Level 1 and 2 Service Manual Product Overview
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10 voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 2.0 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network.
The A1200’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.
If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a s et of word or name options. The iTAP™ feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
User must subscribe to a caller line identification service through their service
provider.
SIM Toolkit - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time
6809499A19-O December 21, 2005 13
Product Overview A1200 GSM
business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to carrier, service center, or factory flexed WAP site. The specific site can also be entered by the user. Chat messaging is a carrier option.
Personal Information Management
The A1200 telephones contain a built in calendar with date book reminders and phonebook that can be synchronized easily to a personal computer with mobile Phone Tools software.
14 December 21, 2005 6809499A19-O
Level 1 and 2 Service Manual General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The A1200 telephones’ controls are located on the front of the device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
Flip Speaker
Stylus
Up Volume Key
Select Key
Down Volume Key
Headset Jack
Send & Home Key
Make & answer
calls. Return to
main screen.
Figure 1. Telephone Controls and Indicators Locations (Front)
N
4-Way Navigation
Key with Center
Select
P
Camera Key
Voice Record Key
Touchscreen Display
USB/Charger Port
Charge battery & connect phone to PC.
Power & End Key
Turn phone on/off, end calls, return to main screen.
051517A
6809499A19-O December 21, 2005 15
General Operation A1200 GSM
Stylus
Camera Lens
Mirror
Camera Key
Activate camera
& take photos.
Aim camera lens for self portraits.
051518o
Figure 2. Telephone Controls and Indicators Locations (Rear)
Menu Navigation
A1200 telephones are equipped with a touch screen icon and graphical-based user interface. All of the phone’s features can be accessed by tapping on feature icons, buttons, and text with the provided stylus. A 4-way navigation key with center select also allows you to move easily through menus and select menu items.
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Level 1 and 2 Service Manual General Operation
Display
Figure 3 provides a view of the A1200 display.
051874o
Figure 3. A1200 Display
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