Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference, and
• this device must accept interference received, including interference that may
cause undesired operation.
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6809499A19-O December 21, 2005 5
Introduction A1200 GSM
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of A1200 telephones. Refer questions
about this manual to the nearest Customer Service Manager.
Audience
This document aids service personnel in testing and repairing A1200 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating
to A1200 telephones, and also to provide procedures and processes for repairing the
units at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.
6 December 21, 2005 6809499A19-O
Level 1 and 2 Service ManualIntroduction
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
G
E
Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non warranty repairs are available at
agreed fixed repair prices.
M
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the Menu Key”, you will see “Press M”.
Information from a screen is shown in text as similar as possible to what
appears in the display. For example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
6809499A19-O December 21, 2005 7
Introduction A1200 GSM
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Order replacement parts, test equipment, and manuals from AAD.
U.S.A.Outside U.S.A.
Phone: 800-422-4210Phone: 847-538-8023
FAX: 800-622-6210FAX: 847-576-3023
Website: http://businessonline.motorola.com
EMEA
Phone:
Website: http://emeaonline.motorola.com
Asia
Phone:
Website:
+49 461 803 1404
+65 648 62995
http://asiaonline.motorola.com
8 December 21, 2005 6809499A19-O
Level 1 and 2 Service ManualSpecifications
Specifications
General Function Specification
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing200 kHz
Channels
ModulationGMSK at BT = 0.3
Transmitter Phase Accuracy5 Degrees RMS, 20 Degrees peak
Duplex Spacing45 MHz GSM, 95 MHz DCS, 80 MHz PCS
Frequency Stability± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage
Average Transmit Current190 mA max
Average Stand-by Current6.0 mA avg (DRX2), 2.0 mA avg (DRX9)
Dimensions
Size (Volume)84.4 cc (5.1 in
Weight100 gm
Temperature Range-10° C to +55° C (+15° F to +130° F)
Battery Life, 820 mAh Li Ion BatteryTalk time 270 - 480 minutes
824-849 MHz Tx
869-894 MHz Rx
880-915 MHz Tx (with EGSM)
925-960 MHZ Rx
1710-1785 MHz Tx
1805-1880 MHz Rx
1850-1910 MHz Tx
1930-1990 MHz Rx
174 EGSM, 374 DCS, 374 PCS, 124 GSM
850 carriers with 8 channels per carrier
+3.0V dc to +4.2V dc (cell)
+4.4V dc to +5.5V dc (external charger)
98.8 mm x 52 mm x 22mm
(3.77 inches x 2.04 inches x 0.86 inches)
3
)
Standby time 190 - 210 hours
All talk and standby times are approximate
and depend on network configuration,
signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted
as a range from DTX off to DTX on.
Channel Hop Time500 microseconds
Time to CampApproximately 5-10 seconds
Speech Coding FunctionSpecification
Speech Coding Type
Bit Rate13.0 kbps
Frame Duration20 ms
Block Length260 bits
ClassesClass 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding22.8 kbps
Regular pulse excitation / linear predictive coding
with long term prediction (RPE LPC with LTP)
10 December 21, 2005 6809499A19-O
Level 1 and 2 Service ManualProduct Overview
Product Overview
Motorola A1200 mobile telephones feature global system for mobile
communications (GSM) air interface, general packet radio service (GPRS) transport
technology, and wireless application protocol (WAP) Internet browser. The mobile
telephone uses a simplified icon and graphical-based user interface (UI) for easier
operation, allow short message service (SMS) text messaging, and include clock,
alarm, datebook, calculator, and caller profiling personal management tools. The
A1200 is a quad band phone that allows roaming within the GSM 850, GSM 900,
DCS 1800 MHz and PCS 1900 MHz bands.
These telephones support GPRS, EDGE, SMS, EMS, and MMS in addition to
traditional circuit switched transport technologies. GPRS or EDGE, where
available, provides substantial increases in mobile data communications
performance and the efficient use of radio spectrum. A key advantage is the
provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS and EDGE use packet data transfer so that,
for example, email can be downloaded in “background mode.” There is no need for
the user to re-connect before requesting a service, eliminating connection set-up
delays and adding convenience and immediacy to data services access. The “virtual”
nature of this connection means that network resources are not consumed during
periods when a user is not actually sending or receiving data.
The telephone is made of polycarbonate plastic. The display and the transceiver
printed circuit board (PCB), microphone, charger, headphone connector, stylus, and
buttons are contained within the base of the phone. The speaker and speaker leads
are contained within the transparent flip. The 820 mAh Lithium Ion (Li Ion) battery
provides 270 - 480 minutes of talk time and 190 - 210 hours of standby time
phone accepts 3V mini subscriber identity module (SIM) cards which fit into the
SIM holder under the rear housing cover. The telephone features a 240 x 320, 256k
QVGA TFT touch screen display and an internal antenna. The A1200 is a Bluetooth
class 2 product.
1
. The
Features
A1200 telephones use advanced, self-contained, sealed, custom integrated circuits
to perform the complex functions required for GSM GPRS communication. Aside
from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.
Features available in the A1200 include:
ID and Styling:
• Iconic Design*
• Transparent Flip *
User Interface:
• Animated 3D Icons and GNB Icons*
• Enhanced Media Player UI*
• Full screen CLI through transparent Flip*
For General Phone Use:
• Speaker-Independent Voice Dial (including via BT headset*)
• Text to Speech feedback for voice dials interaction, SMS readout.
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
6809499A19-O December 21, 2005 11
Product Overview A1200 GSM
• Internal Quad band Antenna
Multimedia features:
• Large, rich color touch screen display
• 2MP camera, with enhanced functions *
• Streaming Video Player (Real)
• Real HTML browsing for general Internet Access
• Video Record and Playback
• MP3/AAC+ playback (inc. stereo via headphones)
• 40-Voice Beatnik MIDI, and AAC+ & MP3 ringtones
• Micro SD card for memory expansion
• Bluetooth Stereo Profile*
For Business:
•PIM sync
• Cursive Handwriting Recognition* - English language(s)
• Bluetooth class 2
• Document Viewer
Display Features
• 240 x 320, 256k QVGA TFT color display
• 4-way + center select only for menu navigation
• Integrated 2MP camera
• Connectivity via USB or Bluetooth
• Up to 1Gb User Memory with removable Trans Flash memory module
(optional).
• Touch screen hand writing recognition input
• Display animation
• VibraCall® vibrating alert
• Downloadable wallpaper and ring tones
2
• Voice activation for phone book entries
• Calling line identification
• Supports call diverting for incoming voice calls
2
2
• Personal management tools calculator, real time clock with date, reminders,
and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
2
• Hearing Aid Telephone Interconnection System (HATIS) support
• OMA DRM Phase 1 (Forward Lock, Combined Delivery, Separate Delivery)
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
12 December 21, 2005 6809499A19-O
Level 1 and 2 Service ManualProduct Overview
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers
simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10
voice tags can be stored.
➧
➧
➧
➧
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 2.0 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The A1200’s microbrowser can be configured for baud, idle timeout, line type, phone
number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.
If the user receives a call while in browser mode, the browser will pause and allow
the user to resume after completing the call.
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic
dictionary uses this to build and display a s et of word or name options. The iTAP™
feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.
User must subscribe to a caller line identification service through their service
➧
provider.
SIM Toolkit™ - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
6809499A19-O December 21, 2005 13
Product Overview A1200 GSM
business user who receives stock alerts and checks flight times. Operators can now
create their own value-added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to
carrier, service center, or factory flexed WAP site. The specific site can also be
entered by the user. Chat messaging is a carrier option.
Personal Information Management
The A1200 telephones contain a built in calendar with date book reminders and
phonebook that can be synchronized easily to a personal computer with mobile
Phone Tools software.
14 December 21, 2005 6809499A19-O
Level 1 and 2 Service ManualGeneral Operation
General Operation
Controls, Indicators, and Input/Output (I/O) Connectors
The A1200 telephones’ controls are located on the front of the device, and on the
keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on
the LCD (see Figure 2).
Flip Speaker
Stylus
Up Volume Key
Select Key
Down Volume Key
Headset Jack
Send & Home Key
Make & answer
calls. Return to
main screen.
Figure 1. Telephone Controls and Indicators Locations (Front)
N
4-Way Navigation
Key with Center
Select
P
Camera Key
Voice Record Key
Touchscreen
Display
USB/Charger Port
Charge battery &
connect phone to
PC.
Power & End Key
Turn phone
on/off, end calls,
return to main
screen.
051517A
6809499A19-O December 21, 2005 15
General Operation A1200 GSM
Stylus
Camera Lens
Mirror
Camera Key
Activate camera
& take photos.
Aim camera lens
for self portraits.
051518o
Figure 2. Telephone Controls and Indicators Locations (Rear)
Menu Navigation
A1200 telephones are equipped with a touch screen icon and graphical-based user
interface. All of the phone’s features can be accessed by tapping on feature icons,
buttons, and text with the provided stylus. A 4-way navigation key with center select
also allows you to move easily through menus and select menu items.
16 December 21, 2005 6809499A19-O
Level 1 and 2 Service ManualGeneral Operation
Display
Figure 3 provides a view of the A1200 display.
051874o
Figure 3. A1200 Display
6809499A19-O December 21, 2005 17
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