Page 1
Level 1 and 2 Service Manual
A1200
6809485A76-A
Digital Wireless Telephone
GSM 850/900/1800/1900 MHz
EDGE, GPRS
Page 2
Page 3
1 and 2
A1200
Level 1 and 2 Service Manual Contents
6809499A19-O
Contents
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replacing the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and Replacing the TransFlash Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing and Replacing the Antenna Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing and Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing and Replacing the Transceiver PC Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing and Replacing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing and Replacing the Camera/Voice Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing and Replacing the Volume Up/Down/Select Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6809499A19-O December 21, 2005 3
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Contents A1200
4 December 21, 2005 6809499A19-O
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1 and 2
Level 1 and 2 Service Manual Introduction
A1200 GSM
6809499A19-O
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference, and
• this device must accept interference received, including interference that may
cause undesired operation.
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6809499A19-O December 21, 2005 5
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Introduction A1200 GSM
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of A1200 telephones. Refer questions
about this manual to the nearest Customer Service Manager.
Audience
This document aids service personnel in testing and repairing A1200 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating
to A1200 telephones, and also to provide procedures and processes for repairing the
units at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.
6 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
G
E
Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non warranty repairs are available at
agreed fixed repair prices.
M
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the Menu Key”, you will see “Press M”.
Information from a screen is shown in text as similar as possible to what
appears in the display. For example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
6809499A19-O December 21, 2005 7
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Introduction A1200 GSM
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Order replacement parts, test equipment, and manuals from AAD.
U.S.A. Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
Website: http://businessonline.motorola.com
EMEA
Phone:
Website: http://emeaonline.motorola.com
Asia
Phone:
Website:
+49 461 803 1404
+65 648 62995
http://asiaonline.motorola.com
8 December 21, 2005 6809499A19-O
Page 9
Level 1 and 2 Service Manual Specifications
Specifications
General Function Specification
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing 200 kHz
Channels
Modulation GMSK at BT = 0.3
Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak
Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS
Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage
Average Transmit Current 190 mA max
Average Stand-by Current 6.0 mA avg (DRX2), 2.0 mA avg (DRX9)
Dimensions
Size (Volume) 84.4 cc (5.1 in
Weight 100 gm
Temperature Range -10° C to +55° C (+15° F to +130° F)
Battery Life, 820 mAh Li Ion Battery Talk time 270 - 480 minutes
824-849 MHz Tx
869-894 MHz Rx
880-915 MHz Tx (with EGSM)
925-960 MHZ Rx
1710-1785 MHz Tx
1805-1880 MHz Rx
1850-1910 MHz Tx
1930-1990 MHz Rx
174 EGSM, 374 DCS, 374 PCS, 124 GSM
850 carriers with 8 channels per carrier
+3.0V dc to +4.2V dc (cell)
+4.4V dc to +5.5V dc (external charger)
98.8 mm x 52 mm x 22mm
(3.77 inches x 2.04 inches x 0.86 inches)
3
)
Standby time 190 - 210 hours
All talk and standby times are approximate
and depend on network configuration,
signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted
as a range from DTX off to DTX on.
Transmitter Specification
33 dBm nominal GSM 850
RF Power Output
Output Impedance 50 ohms nominal
Spurious Emissions
Bluetooth Class 2
Receiver Specification
Receive Sensitivity
RX bit error rate (100k bits) Type II < 2%
33 dBm nominal GSM 900
30 dBm nominal GSM 1800
30 dBm nominal PCS 1900
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
-106 dBm GSM 850
-106 dBm GSM 900,
-104 dBm GSM 1800,
-104 dBm PCS 1900
6809499A19-O December 21, 2005 9
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Specifications A1200 GSM
Receiver Specification
Channel Hop Time 500 microseconds
Time to Camp Approximately 5-10 seconds
Speech Coding Function Specification
Speech Coding Type
Bit Rate 13.0 kbps
Frame Duration 20 ms
Block Length 260 bits
Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding 22.8 kbps
Regular pulse excitation / linear predictive coding
with long term prediction (RPE LPC with LTP)
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Level 1 and 2 Service Manual Product Overview
Product Overview
Motorola A1200 mobile telephones feature global system for mobile
communications (GSM) air interface, general packet radio service (GPRS) transport
technology, and wireless application protocol (WAP) Internet browser. The mobile
telephone uses a simplified icon and graphical-based user interface (UI) for easier
operation, allow short message service (SMS) text messaging, and include clock,
alarm, datebook, calculator, and caller profiling personal management tools. The
A1200 is a quad band phone that allows roaming within the GSM 850, GSM 900,
DCS 1800 MHz and PCS 1900 MHz bands.
These telephones support GPRS, EDGE, SMS, EMS, and MMS in addition to
traditional circuit switched transport technologies. GPRS or EDGE, where
available, provides substantial increases in mobile data communications
performance and the efficient use of radio spectrum. A key advantage is the
provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS and EDGE use packet data transfer so that,
for example, email can be downloaded in “background mode.” There is no need for
the user to re-connect before requesting a service, eliminating connection set-up
delays and adding convenience and immediacy to data services access. The “virtual”
nature of this connection means that network resources are not consumed during
periods when a user is not actually sending or receiving data.
The telephone is made of polycarbonate plastic. The display and the transceiver
printed circuit board (PCB), microphone, charger, headphone connector, stylus, and
buttons are contained within the base of the phone. The speaker and speaker leads
are contained within the transparent flip. The 820 mAh Lithium Ion (Li Ion) battery
provides 270 - 480 minutes of talk time and 190 - 210 hours of standby time
phone accepts 3V mini subscriber identity module (SIM) cards which fit into the
SIM holder under the rear housing cover. The telephone features a 240 x 320, 256k
QVGA TFT touch screen display and an internal antenna. The A1200 is a Bluetooth
class 2 product.
1
. The
Features
A1200 telephones use advanced, self-contained, sealed, custom integrated circuits
to perform the complex functions required for GSM GPRS communication. Aside
from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.
Features available in the A1200 include:
ID and Styling:
• Iconic Design*
• Transparent Flip *
User Interface:
• Animated 3D Icons and GNB Icons*
• Enhanced Media Player UI*
• Full screen CLI through transparent Flip*
For General Phone Use:
• Speaker-Independent Voice Dial (including via BT headset*)
• Text to Speech feedback for voice dials interaction, SMS readout.
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
6809499A19-O December 21, 2005 11
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Product Overview A1200 GSM
• Internal Quad band Antenna
Multimedia features:
• Large, rich color touch screen display
• 2MP camera, with enhanced functions *
• Streaming Video Player (Real)
• Real HTML browsing for general Internet Access
• Video Record and Playback
• MP3/AAC+ playback (inc. stereo via headphones)
• 40-Voice Beatnik MIDI, and AAC+ & MP3 ringtones
• Micro SD card for memory expansion
• Bluetooth Stereo Profile*
For Business:
•PIM sync
• Cursive Handwriting Recognition* - English language(s)
• Bluetooth class 2
• Document Viewer
Display Features
• 240 x 320, 256k QVGA TFT color display
• 4-way + center select only for menu navigation
• Integrated 2MP camera
• Connectivity via USB or Bluetooth
• Up to 1Gb User Memory with removable Trans Flash memory module
(optional).
• Touch screen hand writing recognition input
• Display animation
• VibraCall® vibrating alert
• Downloadable wallpaper and ring tones
2
• Voice activation for phone book entries
• Calling line identification
• Supports call diverting for incoming voice calls
2
2
• Personal management tools calculator, real time clock with date, reminders,
and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
2
• Hearing Aid Telephone Interconnection System (HATIS) support
• Chat messaging via WAP over GPRS
2
• Multiple destination SMS
• TrueSync™ Multi-Point Synchronization Capability
• Supports MP3, AAC, WMA, RA, WAV, MIDI, AMR-NB/-WB audio
• 8 megabytes of internal end user memory
• OMA DRM Phase 1 (Forward Lock, Combined Delivery, Separate Delivery)
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
12 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Product Overview
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers
simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10
voice tags can be stored.
➧
➧
➧
➧
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 2.0 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The A1200’s microbrowser can be configured for baud, idle timeout, line type, phone
number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.
If the user receives a call while in browser mode, the browser will pause and allow
the user to resume after completing the call.
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic
dictionary uses this to build and display a s et of word or name options. The iTAP™
feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.
User must subscribe to a caller line identification service through their service
➧
provider.
SIM Toolkit™ - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
6809499A19-O December 21, 2005 13
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Product Overview A1200 GSM
business user who receives stock alerts and checks flight times. Operators can now
create their own value-added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to
carrier, service center, or factory flexed WAP site. The specific site can also be
entered by the user. Chat messaging is a carrier option.
Personal Information Management
The A1200 telephones contain a built in calendar with date book reminders and
phonebook that can be synchronized easily to a personal computer with mobile
Phone Tools software.
14 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual General Operation
General Operation
Controls, Indicators, and Input/Output (I/O) Connectors
The A1200 telephones’ controls are located on the front of the device, and on the
keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on
the LCD (see Figure 2).
Flip Speaker
Stylus
Up Volume Key
Select Key
Down Volume Key
Headset Jack
Send & Home Key
Make & answer
calls. Return to
main screen.
Figure 1. Telephone Controls and Indicators Locations (Front)
N
4-Way Navigation
Key with Center
Select
P
Camera Key
Voice Record Key
Touchscreen
Display
USB/Charger Port
Charge battery &
connect phone to
PC.
Power & End Key
Turn phone
on/off, end calls,
return to main
screen.
051517A
6809499A19-O December 21, 2005 15
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General Operation A1200 GSM
Stylus
Camera Lens
Mirror
Camera Key
Activate camera
& take photos.
Aim camera lens
for self portraits.
051518o
Figure 2. Telephone Controls and Indicators Locations (Rear)
Menu Navigation
A1200 telephones are equipped with a touch screen icon and graphical-based user
interface. All of the phone’s features can be accessed by tapping on feature icons,
buttons, and text with the provided stylus. A 4-way navigation key with center select
also allows you to move easily through menus and select menu items.
16 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual General Operation
Display
Figure 3 provides a view of the A1200 display.
051874o
Figure 3. A1200 Display
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General Operation A1200 GSM
Icon Indicators
Figure 3 provides a display of some of the icon indicators used by the A1200
telephone.
Application
Launcher
Signal
Strength
Figure 4. Icon Indicators
Signal Strength Indicator – Vertical bars show the strength of the network
connection. You cannot make or receive calls when the = (no signal) indicator or
(no transmit) indicator ~ is displayed.
GPRS/EDGE – Indicates when your phone is using a high-speed General Packet
Radio Service (GPRS) or Enhanced Data for GSM Evolution (EDGE) network
connection. A darkened indicator shows that a GPRS or EDGE connection is not
available.
Phone
Book
GPRS
Indicator
Messages Phone
Battery
Level
Clock
051873o
Battery Level – Vertical bars show the battery charge level. Recharge the battery
when
Low Battery
Clock – Shows the current time.
displays and the battery alert sounds.
Liquid Crystal Display (LCD)
The LCD provides an large touch screen color display with user-adjustable
brightness settings for optimum readability in all light conditions. The large 240 x
320 pixel display provides room for entering text, viewing graphics, tapping icons,
and system prompts.
Whether a phone displays all indicators depends on the programming and services
➧
to which the user subscribes.
Alert Settings
In addition to preset ring tones, A1200 telephones allow the user to download
additional ring tones via SMS. (Availability is carrier and Network dependant).
Motorola A1200 phones incorporate the VibraCall® discreet vibrating alert that
helps to avoid disturbing others when a ringing phone is unacceptable.
18 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual General Operation
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate
Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.
Battery Information
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.
Battery Removal
Removing the battery causes the device to immediately shut down and any pending
work (partially entered phone book entries or outgoing messages, for example) is
lost.
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
E
The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
G
➧
If the battery is removed while receiving a message, the message will be lost.
To ensure proper memory retention, turn the phone OFF before removing the
battery.
6809499A19-O December 21, 2005 19
Page 20
General Operation A1200 GSM
Battery Date Code
The battery date code is a 15 position alphanumeric code that provides, back end
manufacture site information, year and week of manufacture date, cell type and
vendor information.
The battery date code is used for cell phone batteries that were manufactured
beginning in March 2000. The following paragraphs provide more detail about the
battery date code.
1. Backend Pack Manufacturing Site (first position of battery code)
A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland
B = T.D.I. Mexico K= T.D.I. Romeoville T = T.D.I Downers
Grove
C = Motorola China L = Motorola
U = T.D.I. Hungary
Lawrenceville
D = T.D.I. Shanghai, China M = TDI, Malaysia
V =
E = ESG, Evadin, Brazil N = TDI, Manau, Brazil W = ESG, Sung Woo
F = ESG, Propower, Korea
O = X = ESG, Foxlink, China
G = P = Intesys Arizona Y = P&K (G.E.T.)
Systems, Korea
H = Motorola Harvard
Q = Z =
I = Motorola lreland R =
2. Cell code and vendor (second and third position of battery code):
2 alpha characters.
Cell Reference
Designator
IA A&TB 6.6x30x48 LGQ633048C
1B A&TB 6.6x30x48 LGQ633048D
Vendor Size Part Number
1C A&TB 6.6x30x47.2 LGQ633048P
1D A&TB 8.8x34x48 LGQ863448C
1E A&TB 8.8x34x47.3 LGQ8634481-1
1F A&TB 18x65 LGR18650E
IG A&TB 7.5x14.5x48 TH750F5
1H A&TB 10.5x43.6 TH550AAA
3F Toshiba 7.5x14.5x48 TH900F5
3G Gold Peak 1/3A GPZSAFK
3H Toshiba 4.4x34x56 LA8423456A
20 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual General Operation
Cell Reference
Designator
3J Saft AA VHAA1200
3K Maxell 5.5x30x48 ICP053048G
3L NEC-Moli 6.7x30x47.3 MK11-2293
3M Mitsubishi 4.4x34x56 Lipmo001
3N Toshiba 6.6x34x50 LGQ633450R
3P Panasonic 6x34x50 CGP34506
3R Toshiba 3.9x34x56 LAB363456A
3S NEC-Moli 6.5x22x65 MK11-2300
3T BYD 6.6*9.8x47.9 LP063048A
3U* Panasonic LL-AAAA HHR70QAB4
3V Sanyo (Toshiba) 6mm NiMH THF6M
3W LG Chemical 6x30x48 ICP633048
3X BYD 5.4x30.1x48.2 LP053048A
3Y BYD 6x34x50 LPO53048A
Vendor Size Part Number
3Z* Panasonic 6.2x35.2x16. HF6OSS
4A Peacebay-
Manual
4B BYD 4x30x48 F6MG
4C Peacebay-Auto 6.4x16.34 F6MP
4D Sanyo 6mm NiMH HFC1U
4E BYD 8x3 x47.5 LP083448SH
4F Sony 34x67 UP423467A4H
4G LG Chemical 8.6x34x48 ICP863448
4H LG Chemical 6.3x 34x50 ICP633450
4J* BYD 4x30x41 LP043O41A
4K GS Melcotec 4.6x29.5x41 LP423041A
4L LG Chemical 4.2x30x48 ICP423048
4M Toshiba 5.5x30x48 LGQ553048U
4N Sanyo 3.8x34x50 UF383450P
4P Toshiba 4.4x34x50 LGQ443450U
6mm NiMH F6MG
4R Toshiba 4.4x30x48 LGQ443048U
6809499A19-O December 21, 2005 21
Page 22
General Operation A1200 GSM
Cell Reference
Designator
4S Lishen 06x30x48 LP0601AE
4T Panasonic AAAALL HHR70QAB4
Vendor Size Part Number
3. Cell date code (fourth fifth and sixth position of battery code) consisting of
characters as stated on cell pack by cell manufacturer. If a 3 digit code is not
used, place a period in the sixth position.
4. Line and shift manufactured (optional) (seventh and eighth positions of battery
code)
5. Year of battery manufacture (ninth position of battery code)
1990 = A 1997 = H 2004 = O 2011 = V
1991 = B 1998 = I 2005 = P 2012 = W
1992 = C 1999 = J 2006 = Q 2013 = X
1993 = D 2000 = K 2007 = R 2014 = Y
1994 = E 2001 = L 2008 = S 2015 = Z
1995 = F 2002 = M 2009 = T
1996 = G 2003 = N 2010 = U
6. Week of manufacture (tenth and eleventh positions of battery code).
A=0 C=2 E=4 G=6 I=8
B=1 D=3 F=5 H=7 J=9
7. Front end corepack manufacturing site (twelfth position of battery code (see
step 1)).
Example of a battery date code: A1V90311JCCC...
position 1 = A = Motorola Penang.t (Backend Pack)
position 2 & 3 = 1V = Panasonic, AAA, HHR55B2
position 4, 5 & 6 = 903 = cell date code (from manufacturer)
position 7 & 8 = 11 = (TBD by supplier.Example: Line one of the first shift.)
position 9 = J = 1999 = Year of battery pack manufacture
position 10 & 11 = CC = week twenty two. (backend pack)
position 12 = C = Motorola, China. (Frontend Core Pack)
position 13, 14 & 15 = placeholders (...) to indicate pack has not
been relabeled.
22 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual General Operation
8. Batteries sold in China have a 16 character date code:
Example: YYYYMMDDABCXXXX
Where YYYYMMDD is the actual battery manufacturing date
A is the line number
B is the shift number (A,C is day shift; B, D is night shift)
C is a serial number from A to Z
XXXX is a sequence number
9. Embedded battery packs use a 6 character date code:
Position 1 is the manufacturing site:
Manufacturing Site Code
BYD a
ESG b
GSMT China c
GSMT Japan d
LG China e
LG Japan f
Maxell China g
Maxell Japan h
TDI i
Tos h ib a Ch i n a j
Toshiba Japan k
Operation
Position 2 and 3 is cell code and vendor. See step 2.
Position 4, 5, and 6 is cell date code (year and week). See steps 5 and 6.
For detailed operating instructions, refer to the appropriate User Guide listed in
the Related Publications section toward the end of this manual.
6809499A19-O December 21, 2005 23
Page 24
1 and 2
Tools and Test Equipment A1200
A1200
6809499A19-O
Tools and Test Equipment
Table 1 list the tools and test equipment used on A1200 telephones. Use either the
listed items or equivalents.
Table 1. General Test Equipment and Tools
Motorola
Part Number
See Table 5 Charger Used to charge battery and to power phone
0180386A82
8102430Z04 GSM / DCS / PCS Test SIM Used to enable manual test mode
6680388B67 Disassembly tool, plastic with flat and pointed
6680388B01 Tweezers, plastic Used during assembly/disassembly
RSX4043-A Torque Driver Used to remove and replace screws
HP34401A
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or
FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
—
1
Antistatic Mat Kit (includes 66-80387A95 antistatic
mat, 66-80334B36 ground cord, and 42-80385A59
wrist band)
ends (manual opening tool)
Torque Driver Bit T-5 Plus, Apex 440-6IP Torx Plus
or equivalent
2
Digital Multimeter Used to measure battery voltage
Description Application
Provides protection from damage to phone caused
by electrostatic discharge (ESD)
Used during assembly/disassembly of phone
Used with torque driver
23 December 21, 2005 6809499A19-O
Page 25
Level 1 and 2 Service Manual Disassembly
Disassembly
This section describes how to disassemble a A1200 telephone. Tools and equipment
used are listed in Table 1, preceding.
Many of the integrated devices used in this equipment are vulnerable to damage
G
G
from electrostatic discharge (ESD). Ensure adequate static protection is in place
when handling, shipping, and servicing the internal components of this equipment.
Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.
6809499A19-O December 21, 2005 24
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Disassembly A1200
Removing and Replacing the Battery Cover
1. Ensure the phone is turned off.
2. Slide the battery cover away from the camera lens.
3. Lift the battery cover up and away from the phone (see Figure 5).
Battery Cover
051519o
Figure 5. Removing the Battery Cover
4. To replace, align the battery cover to the back of the phone.
5. Lower the battery cover onto the phone.
6. Slide the battery cover into position until the battery cover snaps into place.
25 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
1
2
Removing and Replacing the Battery
Battery date codes are explained in the Battery Date Code section on page 19
Before handling the battery, please observe the battery cautions listed below.
Do not handle batteries with wet or sweaty hands.
G
Do not short the positive or negative terminals
Non conductive tweezers or grasping tools are to be used for battery connector
manipulation, assembly, and disassembly.
1. Remove the battery cover as described in the procedures.
2. Lift the bottom end of the battery out of the battery compartment as shown in
in Figure 6.
3. Slide the battery in the direction of the arrow to remove the battery out of the
battery compartment as shown in Figure 6.
Battery
051542o
Figure 6. Removing and Replacing the Battery
There is a danger of explosion if the Lithium ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
E
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
4. To replace, insert the top end of the battery into the battery compartment with
contacts facing downward.
5. Press the bottom end of the battery into the battery compartment.
6. Replace the battery cover as described in the procedures.
6809499A19-O December 21, 2005 26
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Disassembly A1200
Removing and Replacing the Stylus
1. Remove the battery cover, and battery as described in the procedures.
2. Grasp the end of the stylus and pull it straight out of its compartment.
Stylus
051558o
Figure 7. Removing and Replacing the Stylus
3. To replace, insert the tip end of the stylus into the stylus compartment and
slide the rest of the stylus into the compartment until the top of the stylus is
completely inserted into the phone.
4. Replace the battery, battery cover as described in the procedures.
27 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Subscriber Identity Module (SIM)
1. Remove the battery cover, and battery as described in the procedures.
2. Slide the SIM out of the SIM holder as shown in Figure 8.
3. Remove the SIM from the phone.
SIM
Figure 8. Removing the SIM
4. To replace, carefully slide the SIM into position under the SIM holder.
5. Observe the notched corner when inserting the SIM.
6. Replace the battery and the rear housing as described in the procedures.
040283o
6809499A19-O December 21, 2005 28
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Disassembly A1200
1
2
Removing and Replacing the TransFlash Memory Card
1. Remove the battery cover, and battery as described in the procedures.
2. To unlock the memory card holder, slide it toward the stylus as indicated by
the first arrow shown in Figure 9.
3. Open the memory card holder as indicated by the second arrow shown in
Figure 9.
4. Carefully remove the TransFlash memory card from the phone.
TransFlash Memory Card
Figure 9. Removing the TransFlash Memory Card
5. To replace, open the TransFlash memory card holder.
Memory Card Holder
051561o
29 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
6. Place the TransFlash memory card into the memory card slot as shown in
Figure 10.
TransFlash Memory Card
Figure 10. Inserting the TransFlash Memory Card
7. Close the memory card holder and slide it toward the SIM card to lock.
8. Replace the battery, and battery cover as described in the procedures.
051562o
6809499A19-O December 21, 2005 30
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Disassembly A1200
Removing and Replacing the Rear Housing
1. Remove the battery cover, battery, stylus, and SIM as described in the
procedures.
2. Use a T6 driver to remove 4 screws at near each corner of the phone (see
Figure 11). Set the screws aside for reuse.
Screws
Figure 11. Housing Screw Locations
Screws
051563o
31 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
3. Release the housing latch on the left side of the phone (see Figure 12).
Rear Housing
Housing latch
Disassembly tool
051564o
Figure 12. Removing the Rear Housing Latches
4. Carefully release the housing latch on the right side of the phone.
5. Carefully lift the rear housing from the phone.
6. To replace, align the front and rear housings. Firmly and carefully press the
front and rear housings together until the housings snap into position.
7. Insert and tighten the 4 housing screws using the T6 driver. Tighten to 16 Ncm.
Do not overtighten.
8. Replace the SIM, stylus, battery, and battery cover as described in the
procedures.
6809499A19-O December 21, 2005 32
Page 34
Disassembly A1200
Removing and Replacing the Antenna Assembly
1. Remove the battery cover, battery, stylus, SIM, and rear housing as described
in the procedures.
2. Insert the disassembly tool under the antenna assembly and pry upward to
release the antenna assembly (see Figure 13).
Disassembly tool
Antenna assembly
051590o
Figure 13. Removing the Antenna Assembly
3. Lift the antenna assembly from the phone.
4. To replace, align the antenna assembly to the phone. Use the guide pins to help
align the antenna assembly to the phone’s printed circuit board.
5. Gently press the antenna assembly onto the phone’s printed circuit board until
it snaps into place.
6. Replace the rear housing, stylus, SIM, battery, and battery cover as described
in the procedures.
33 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Camera Module
1. Remove the battery cover, battery, stylus, SIM, rear housing, and antenna
assembly as described in the procedures.
2. Use the disassembly tool to unseat the camera module connector from the
transceiver PC board.
Camera module connector
051589o
Figure 14. Removing the Camera Module Connector
3. Lift the camera module away from the transceiver PC board.
4. To replace, align the camera module connector to it’s socket on the transceiver
PC board.
5. Gently but firmly press the camera module connector into the camera
connector socket on the transceiver PC board.
6. Replace the antenna assembly, rear housing, stylus, SIM, battery, and battery
connector as described in the procedures.
6809499A19-O December 21, 2005 34
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Disassembly A1200
Removing and Replacing the Transceiver PC Board Assembly
1. Remove the battery cover, battery, SIM, stylus, rear housing, antenna
assembly, and camera module as described in the procedures.
This product contains static-sensitive devices. Use anti-static handling procedures
G
to prevent electrostatic discharge (ESD) and component damage.
2. Use the disassembly tool to unseat the flip speaker Flex connector from the
transceiver PC board assembly (see Figure 15).
Flip speaker flex connector
051591o
Figure 15. Removing the Flip Speaker Flex Connector
35 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
3. Use the disassembly tool to pry the housing away from the headphone socket
on transceiver PC board just enough to lift the transceiver PC board out of the
front housing (see Figure 16).
Transceiver PCB Assembly
Headphone
Socket
Disassembly tool
051617o
Figure 16. Removing the Transceiver PC Board Assembly
4. Carefully lift up the headphone socket end of transceiver PC board up while
leaving the motor vibrator end of the transceiver PC board close to the front
housing.
6809499A19-O December 21, 2005 36
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Disassembly A1200
5. Underneath the transceiver PC board assembly is the display assembly flex
connector. Use the disassembly tool to unseat this connector from the
transceiver PC board assembly.
Transceiver PC board
Display module
connector
Display module assembly
051618o
Figure 17. Removing the Display Assembly Connector
6. Carefully lift the transceiver PC board assembly out of the housing.
7. To replace, align the transceiver PC board assembly to the rear housing.
8. Connect the display module flex connector to the socket on the transceiver PC
board.
9. Lower the transceiver PC board assembly into the front housing.
10. Use the disassembly tool if necessary to help align the headset socket to the
opening in the front housing. Ensure the transceiver PC board is properly
seated in the front housing.
11. Connect the flip speaker flex connector to its socket in the corner near the
motor/vibrator assembly.
12. Replace the camera module, antenna assembly, rear housing, SIM, stylus,
battery, and battery cover as described in the procedures.
37 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Display Module Assembly
1. Remove the battery cover, battery, SIM, stylus, rear housing, antenna
assembly, camera module, and transceiver PC board assembly as described in
the procedures.
This product contains static-sensitive devices. Use anti-static handling procedures
G
to prevent electrostatic discharge (ESD) and component damage.
2. Use the disassembly tool to lift the display module assembly from the front
housing (see Figure 18.
Display module assembly
051619o
Figure 18. Removing the Display Assembly
3. Carefully lift the display assembly away from the transceiver PC board.
4. To replace, align the display module to the front housing.
5. Lower the display module into place in the front housing until properly seated.
6. Replace the transceiver PC board assembly, camera module, antenna
assembly, rear housing, SIM, stylus, battery, and battery cover as described
in the procedures.
6809499A19-O December 21, 2005 38
Page 40
Disassembly A1200
Removing and Replacing the Camera/Voice Keys
7. Remove the battery cover, battery, SIM, stylus, rear housing, antenna
assembly, camera module, and transceiver PC board assembly as described in
the procedures.
8. Use the plastic tweezers to remove the camera/voice keys from the front
housing (see Figure 19).
Front housing
Camera/Voice Key
Plastic tweezers
051620o
Figure 19. Camera/Voice Keys Removal
9. To replace, use the plastic tweezers and the pointed end of the disassembly tool
to insert the camera/voice keys into their slot in the front housing. Use the
guides molded into the front housing to place the keys correctly.
10. Test the keys for proper operation when replacing the transceiver PC board
assembly.
11. Replace the display assembly, transceiver PC board assembly, camera module,
antenna assembly, rear housing, SIM, stylus, battery, and battery cover as
described in the procedures.
39 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Volume Up/Down/Select Keys
12. Remove the battery cover, battery, SIM, stylus, rear housing, antenna
assembly, camera module, and transceiver PC board assembly as described in
the procedures.
13. Use the plastic tweezers to remove the Volume Up/Down/Select from the front
housing (see Figure 20).
Front housing
Volume up/down/select keys
Plastic tweezers
051621o
Figure 20. Volume Up/Down/Select Removal
14. To replace, use the plastic tweezers and the pointed end of the disassembly tool
to insert the volume up/down/select keys into their slot in the front housing.
Use the guides molded into the front housing to place the keys correctly.
15. Test the keys for proper operation when replacing the transceiver PC board
assembly.
16. Replace the display assembly, transceiver PC board assembly, camera module,
antenna assembly, rear housing, SIM, stylus, battery, and battery cover as
described in the procedures.
6809499A19-O December 21, 2005 40
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Subscriber Identity Module (SIM) and Identification Label A1200
Subscriber Identity Module (SIM) and Identification Label
SIM
A SIM is required to access the existing local GSM network, or remote networks
when traveling (if a roaming agreement has been made with the provider).
The SIM card contains:
• All the data necessary to access GSM services
• The ability to store user information such as phone numbers
• All information required by the network provider to provide access to the
network
Identification
Each Motorola GSM phone is labeled with a variety of identifying numbers. The
following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life.
The MSN can be used to log and track a phone on Motorola's Service Center
Database.
The MSN is divided into 4 sections as shown in Figure 21.
MSN 10 Digits
3 Digits 1 Digit 2 Digits 4 Digits
APC DC DC SNR
Account Product Code
i.e. StarTAC Phone130
TM
Distribution Center
i.e. Easter Inch
Date Code: Year and
Month of Shipment
Unit's individual serial
number
000807a
Figure 21. MSN label breakdown
41 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification
Label
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an
individual number unique to the PCB and is stored within the unit's memory.
The IMEI uniquely identifies an individual mobile station and thereby provides a
means for controlling access to GSM networks based on mobile station types or
individual units. The full IMEI structure is listed in Table 2.
Table 2. IMEI Number Breakdown
TAC Serial Number Check Digit
NNXXXXXX ZZZZZZ A
Where
TAC Type Allocation Code, formerly known as Type Approval Code
NN Reporting body identifier
XXXXXX Type Identifier
ZZZZZZ Individual unit serial number
A Phase 1 = 0.
Phase 2 = check digit defined as a function of all other IMEI digits
Other label number configurations present are:
• TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF
number. (i.e. V100).
• PACKAGE NUMBER: Identifies the equipment type, mode, and language in
which the product is shipped.
6809499A19-O December 21, 2005 42
Page 44
Troubleshooting A1200
Troubleshooting
Manual Test Mode
Motorola A1200 telephones are equipped with a manual test mode capability. This
allows service personnel to verify functionality and perform fault isolation by
entering keypad commands.
To enter the manual test command mode, a GSM / DCS test SIM must be used.
1. Turn the phone OFF.
2. Remove the battery as described in the procedures.
3. Remove the customer’s SIM card from the phone as described in the
procedures.
4. Insert the test SIM into the SIM slot.
5. Replace the battery as described in the procedures.
6. Turn the phone ON.
7. On the main screen, tap the phone icon to switch the phone to dial mode.
8. On the dial mode screen, tap and hold the # key for 3 seconds to enter the Test
Menu.
43 December 21, 2005 6809499A19-O
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Level 1 and 2 Service Manual Troubleshooting
9. The test mode screen displays.
6809499A19-O December 21, 2005 44
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Troubleshooting A1200
Troubleshooting Chart
Table 3. Level 1 and 2 Troubleshooting Chart
Symptom Probable Cause Verification And Remedy
1. Telephone will not turn on or stay on. a) Battery either discharged or
2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.
3. No display. a) Connections between transceiver
4. Incoming call alert transducer audio
distorted or volume is too low.
5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).
6. Receive audio from earpiece speaker is
weak or distorted.
defective.
b) Transceiver board defective. Replace the faulty board with a known good
a) Speaker/antenna assembly
defective
b) Transceiver board defective. Replace with a known good transceiver board
and display faulty.
b) Display module defective. Replace with a known good display module.
a) Faulty antenna/speaker assembly. Replace the antenna/speaker assembly with a
b) Transceiver board defective Replace with a known good transceiver board
a) Microphone obstructed by user
while holding the phone.
b) Microphone defective. Replace the microphone as described in the
c) Transceiver board defective. Replace the transceiver board (refer to 1c).
a) Connector between transceiver
board and flip assembly faulty.
b) Transceiver board defective. Replace the transceiver board (refer to 1c).
Measure the voltage at TP_BATT+ with battery
attached. If voltage is below 3.0V, attach a
charger to the phone and ensure that the phone
is charging. If the phone does not charge,
change the battery and repeat the measurement
charging procedure. If the phone still does not
turn on, proceed to b).
transceiver board. If the phone powers up after
replacement, reassemble the phone with a new
transceiver board. Verify that the fault is fixed.
Check connection between the speaker/antenna
assembly and the transceiver board. If the
contact is intermittent visually, replace with a
known good speaker/antenna assembly. If the
fault is still present, proceed to b.
(refer to 1c). Verify that the fault has been
cleared with the new transceiver board and
reassemble the unit.
Check connections between transceiver board
and display. If display still does not come up,
proceed to b.
Verify that the fault has been cleared with the
new display module and reassemble the unit.
known good antenna/speaker assembly. If the
problem goes away, replace with a new antenna/
speaker assembly. Else proceed to b.
(refer to 1c). Verify that the fault has been
cleared with a new transceiver board.
Verify transmit audio quality. If transmit audio
quality is still weak and microphone is not
obstructed, proceed to b.
procedures. If fault is not cleared, proceed to c.
Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.
Check connections between transceiver board
and flip assembly. If the fault still exists, replace
the flip assembly with a known good one. if the
fault goes away, reassemble with a new flip
assembly. If the fault is still present, proceed to
b.
Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.
45 December 21, 2005 6809499A19-O
Page 47
Level 1 and 2 Service Manual Part Numbers
Table 3. Level 1 and 2 Troubleshooting Chart (Continued)
Symptom Probable Cause Verification And Remedy
7. Telephone will not recognize or accept
SIM card.
8. Vibrator feature not functioning. Transceiver board defective. Replace the transceiver board (refer to 1c).
9. No or weak audio when using headset. a) Headset plug not pushed in fully. Ensure the headset plug is fully seated in the
a) SIM card defective. Check the SIM card contacts for dirt. Clean if
necessary, and check if fault has been cleared.
If the contacts are clean, insert a known good
SIM card into the telephone. Power up the unit
and confirm that the card has been accepted. If
the fault goes away, replace the defective SIM
card. If the SIM card is not at fault, proceed to b.
b) Transceiver board defective. Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.
Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.
jack.
b) Faulty jack on transceiver board. Replace the transceiver board with a known
good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
Part Numbers
The following section provides a reference for the parts associated with
A1200 telephones.
6809499A19-O December 21, 2005 46
Page 48
Part Numbers A1200
Exploded View Diagram
1
3
2
13
5
4
6
7
8
9
10
11
12
14
15
16
040622o
Figure 22. Exploded View Diagram
47 December 21, 2005 6809499A19-O
Page 49
Level 1 and 2 Service Manual Part Numbers
Exploded View Parts List
Table 4. Exploded View Parts List
E
Item
Number
Motorola Part
Number
1 CHHN4711 Battery door
2 SNN5771 PF4 battery
3 0188434Z01 Stylus
4 1588483Z01 Rear housing
5 1588488Z01 Camera module
6 0188485Z01 Antenna assembly
7 5088317Y01 Speaker
8 7289802Y01 Display module
9 CHLF4626AA Transceiver PCB assembly
3888491Z01
10
3888492Z01
11 0188486Z01 Keypad PCB
1588463Z01
12
1588464Z01
13 5588524Z01 Hinge
14 0188481Z01 Front housing
15 3888493Z01 Home keypad
16 1388502Z01 Front bezel
Side key left
Side key right
Side grip left
Side grip right
Description
There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
To order parts please use the following Link:
https://wissc.motorola.com/wissc_root/main/BrowserOK.html
(Password is Required)
For information on ordering parts please contact EMEA at +49 461 803 1404.
Accessories
Table 5. Accessories
Audio and Connectivity
Data Cable Mini USB/USB/Serial SKN6371
Headset Mono Earbud - Universal (Black) SYN8390
Headset Mono Earbud - Universal (Silver) AAYN4264
Headset One Touch Customizable - Universal SYN9351
Headset One Touch w/ Send-End SYN8419
Headset Stereo One Touch Earbud CHYN4516
Mobile Phone Tools Region-specific
Bluetooth Accessories
6809499A19-O December 21, 2005 48
Page 50
Part Numbers A1200
Table 5. Accessories
Bluetooth Stereo Headset HT820 (Neptune) SYN0948
Bluetooth Headset (Aphrodite) - H700 SYN1311
Bluetooth Headset (Medusa - Pearl Dark Gray) - H300 SYN1297
Bluetooth Headset (Persephone) - H605 SYN1303
Bluetooth Stereo Transceiver DC800 (Triton) SYN1001
Bluetooth Headset - Oakley RAZRWIRE (Mercury: NA) - H7 98679H
Bluetooth Headset - Oakley RAZRWIRE (Pewter/Black: NA) - H7 98677H
Bluetooth Headset - Oakley RAZRWIRE (Platinum/Rootbeer: NA) - H7 98678H
In-vehicle Solutions
Vehicle Power Adapter EMU - VC700 SYN0847
Self Install Car Kit Universal - Mandarin - Smart Drive+ SYN0888
Self Install Car Kit Universal - Smart Car Kit - Smart Drive SYN0890
Smart Cable EMU - Motorola SYN1003
Power Solutions
Travel Charger EMU Mid-Rate Switcher - Argentina SPN5192
Travel Charger EMU Mid-Rate Switcher - Australia SPN5193
Travel Charger EMU Mid-Rate Switcher - BRAZIL SPN5187
Travel Charger EMU Mid-Rate Switcher - EURO SPN5189
Travel Charger EMU Mid-Rate Switcher - INDIA SPN5194
Travel Charger EMU Mid-Rate Switcher - MEXICO SPN5186
Travel Charger EMU Mid-Rate Switcher - PRC SPN5188
Travel Charger EMU Mid-Rate Switcher - TWN SPN5216
Travel Charger EMU Mid-Rate Switcher - UK/HK SPN5190
Travel Charger EMU Mid-Rate Switcher - US ENG SPN5185
Travel Charger EMU Rapid Switcher - Argentina SPN5197
Travel Charger EMU Rapid Switcher - BRAZIL SPN5196
Travel Charger EMU Rapid Switcher - HK SPN5199
Travel Charger EMU Rapid Switcher - MEXICO SPN5200
Travel Charger EMU Rapid Switcher - PRC SPN5198
Travel Charger EMU Rapid Switcher - US SPN5202
Battery-Only-Charger for PF batteries, US/Euro plug SYN1488A
Battery-Only-Charger for PF batteries, PRC plug SYN1489A
Battery-Only-Charger for PF batteries, Taiwan plug SYN1490A
Battery-Only-Charger for PF batteries, Hong Kong plug SYN1491A
49 December 21, 2005 6809499A19-O
Page 51
1 and 2
Index
Level 1 and 2 Service Manual Index
A1200
6809499A19-O
A
alert settings 18
antenna assembly, removing and replacing
antenna, removing and replacing
26
33
B
battery
charge indicator
function
battery cover, removing and replacing
battery, removing and replacing
19
19
25
26
C
caller ID 13
camera module, removing and replacing
camera/voice keys, removing and replacing
Canadian Interference-Causing Equipment regulations
changes
product
copyrights
computer software
5
6
34
39, 40
D
disassembly 24
display module assembly, removing and replacing
38
E
endo housing, removing and replacing 31
exploded view diagram
exploded view parts list
47
48
identification
international mobile station equipment identity
mechanical serial number
product
identification, labels
IMEI
42
Introduction
5
41
5
L
LCD 18
liquid crystal display (LCD)
Low Battery message
M
manual test mode 43
microphone, removing and replacing
MSN
5
41
N
names
product
5
O
operation 15
alert settings
battery
controls, indicators, and I/O connectors
LCD
18
menu navigation
overview, product
18
19
16
11
42
41
18
18
34, 39, 40
15
F
FCC rules 5
features
caller ID
chat messaging
SIM Toolkit
text entry
voice recognition
Wireless Access Protocol (WAP)
front endo housing, removing and replacing
13
14
13
13
13
13
35
H
housing cover rear, removing and replacing 31
P
part numbers
accessories
parts
exploded view diagram
exploded view parts list
replacement parts
product
changes
identification
names
product overview
features
48
5
5
5
11
11
47
48
46
R
I
6809499A19-O December 21, 2005 Index-1
Rear Housing, removing and replacing 31
Page 52
Index A1200
regulatory agency compliance 5
removing
antenna
antenna assembly
battery
battery cover
camera module
camera/voice keys
display module assembly
endo housing
front endo housing
microphone
Rear Housing
rear housing cover
SIM
stylus
Trans Flash Memory Module
transceiver board
Transceiver PC Board Assembly
replacement parts
ordering
replacing
antenna
antenna assembly
battery
battery cover
camera module
camera/voice keys
display module assembly
endo housing
front endo housing
microphone
Rear Housing
rear housing cover
SIM
stylus
Trans Flash Memory Module
transceiver board
Transceiver PC Board Assembly
26
33
19, 26
25
34
39, 40
38
31
35
34, 39, 40
31
31
28
27
34, 39, 40
8
26
33
26
25
34
39, 40
38
31
35
34, 39, 40
31
31
28
27
34, 39, 40
29
29
35
35
out of box failure
product support
shut down
upon battery removal
SIM Toolkit
SIM, description
SIM, removing and replacing
specifications
stylus, removing and replacing
subscriber identity module (SIM)
support
customer
product
13
9
7
7
7
7
19
41
28
27
41
T
test equipment 23
text entry
tools, disassembly
Trans Flash Memory Module, removing and replacing
transceiver board, removing and replacing
Transceiver PC Board Assembly, removing and replacing
troubleshooting
13
23
35
43
manual test mode
troubleshooting chart
43
29
34, 39, 40
45
V
voice recognition 13
W
WAP (Wireless Access Protocol) 13
warranty service
7
S
serial number
mechanical
service manual
about
audience
conventions
scope
service policy
customer support
Index-2 December 21, 2005 6809499A19-O
41
6
6
7
6
7
7
Page 53
Page 54
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc.
® Reg. U.S. Pat. & Tm. Off.
© 2005 Motorola, Inc.
All rights reserved.
Personal Communications Sector,
789 International Parkway.
Sunrise, FL 33325-8292
@6809499A19@
6809499A19-O
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