Motorola A1000, V980, E1000, C980, C975 Service Manual
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2005-95
Author: Ross Karlen
Date: April 4, 2005
Total No. of Pages: 2
Subject: 3G A1000,V980, E1000, C980, C975 – Call Performance
Model Affected: 3G A1000, V980, E1000, C980, C975
Level of Repair: 3
Problem
Service is aware of an issue, highlighted by the development team on A1000, V980,
E1000, C980, and C975. Some units were returned with a customer complaint of “Voice
Call – Can’t Make a Call” and “Voice Call – Dropped calls”. Analysis revealed a
hardware issue related to the Harmony IC on SPI subsystem support. A software fix will
correct the issue.
Solution
There has been a software change integrated into the software releases listed below to
resolve the issue. X=3 (Tyax IC), X=2 (Micron IC)
V980 / E1000 / C980 / C975 CR LIBff39737 R24_U_80.XF.61I or later
A1000 CR LIBff39737 BP 34.0B.00B or later
Also included in Point Releases R24_U_80.XF.36.00.03P
R24_U_80.XF.36.00.04P
R24_U_80.XF.37.00.02P
R24_U_80.XF.36.03.02P
R24_U_80.XF.3B.00.02P
Service Action
Customer Returns:
When servicing A1000, V980, E1000, C980, C975 customer returns with a customer
complaint related to “Voice Call – Can’t Make a Call” and “Voice Call – Dropped calls”,
then:
1. Follow normal troubleshooting procedure per customer complaint.
2. If problem is found, follow normal repair procedure to repair fault.
a. If unit appears to be No Trouble Found, re-flash the unit with the latest
approved software for your region equal or later than:
Also included in Point Releases R24_U_80.XF.36.00.03P
V980 / E1000 / C980 / C975 R24_U_80.XF.61I or later
A1000 BP 34.0B.00B or later
MOTOROLA INTERNAL USE ONLY Page 1
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
R24_U_80.XF.36.00.04P
R24_U_80.XF.37.00.02P
R24_U_80.XF.36.03.02P
R24_U_80.XF.3B.00.02P
3. Re-flash the unit with the latest approved software for your region equal or
later than:
A1000 BP 34.0B.00B or later
R24_U_80.XF.36.00.04P
R24_U_80.XF.37.00.02P
R24_U_80.XF.36.03.02P
R24_U_80.XF.3B.00.02P
V980 / E1000 / C980 / C975 R24_U_80.XF.61I or later
Also included in Point Releases R24_U_80.XF.36.00.03P
Service Inventory:
Should be flashed to latest approved software for your region.
Call Center Information
When responding to problem product inquiries where customer complains of “Voice Call
– Can’t Make a Call” and “Voice Call – Dropped calls”, please inform them of the
software issue and direct them to contact their local Service Center to upgrade their unit
once the software is approved in their region.
Service Entry Code
Please ensure that repairs of this type are logged on the Service database as follows:
Global M-Claims Codes:
Customer Complaint Codes: CPR01 (Voice call – Cant make)
CPR03 (Voice call – No Service)
CPR05 (Drops calls)
CPR06 (Voice call – drop call, poor reception)
Problem Found Code: CPR01 (Voice call – Cant make)
CPR03 (Voice call – No Service)
CPR05 (Drops calls)
CPR06 (Voice call – drop call, poor reception)
REF Designator Code: U (Integrated Circuit And Module)
Repair Code: SWU08 (SW upgrade/Reflash-CSB/FSB)
Asia Codes:
Fault Code: 02 (Drops calls)
05 (No Rx/Tx/Page)
Repair Code: 03 (Re-Program/Re-Align)
PRC E-Service Codes:
MOTOROLA INTERNAL USE ONLY Page 2
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