Motorola® Inc. maintains a worldwid e organ izatio n that is dedicated to pro vide
responsive, full-service customer support . Motorola products are serviced by an
international network of company-operated product care centers as well as authorized independent service firms.
Availa ble o n a co ntra ct bas is, M otor ola I nc. o ffer s comp rehen sive m ainten anc e and
installation prog rams whic h enable cu s to mers to meet requirements for reliable,
continu o us co mmunications.
To learn mo re about the wi de range of Motorol a service prog rams, contact y our local
Motorola products represen tati ve or the nearest Customer Service Manager.
Product Identification
Motorola products are identifi ed by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names included in A009 Personal Interactive
Communicators ar e l i sted on the front cover. Product names are subject t o change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Product Changes
When electrical , mechanica l or produ ction change s are inc orporated i nto Motoro la
products, a revision let ter is assigned to the chassis or kit affected, for examp le ;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revis ion lett er is an integr al part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of t he FCC Rules. Operation is subject to the
following conditions:
1.This device may not cause any harmful interference, and
2.this device must accept interference received, including interference that may
cause undesired operation.
This class B device also co mp lie s with all re quir em e nts of the C anad ian Inte rfe r ence-Causing Equipment Regulat ions (ICES-003).
Cet appareil numériq u e de l a classe B respecte toutes l es exigences du Règlement
sur le matériel bro uil le ur du C an a da .
6881037B20 1
Page 6
Introduction A 009
C omput er Pro gram C opy rights
T he M otor ola products descr ibed i n this m anual m ay in clu de M otor ola c omputer
progr ams stored in semiconductor memor ies or other media t hat are copyrighted
with a ll r igh ts r ese r ved w or ldw ide to M otor ola. L aws in th e U n ite d St ate s and ot her
countr ies preserv e for M otor ola , I nc. cer tain e x clus ive r ights to the copyr ighted
comput er pr ogr ams, including the exclu sive ri ght t o copy, r epr oduce, m odify,
decompile, disassembl e, and reverse-engin eer t he M otorola computer pr ogr ams in
any manner or form wi thout M otor ola's pr ior written cons ent. Fu rt herm or e, the
pur chase of Mot orola pr oducts shall not be deemed to grant ei th er directly or by
implication, es toppel, or other wi se, a ny l icense or r ights under the copyr ights,
patent s, or pat ent a ppli cati ons of M otorola, except for a nonex clusive license to use
the Motor ola pr odu ct an d th e M otor ola c ompute r pr ogr ams w ith th e M otorola
product.
About Thi s Ser vice Ma nu al
U sin g this service manual an d th e m an y sug gestion s cont aine d in it assu r es proper
installation, opera ti on, and maintenance of A009 communica tors.
Refe r a ny questions abou t t his ma nual to the near est C ustomer S ervice Ma nager.
A pr oduct fa mi ly i s t he gr oup of pr oducts h aving the same account pr oduct code
(A PC ). To locate the A PC on a devi ce, re fer to " M echanical S eri al N umber ( M SN)"
late r in th is ma nual.
Audien ce
T his docum ent provi des assista nce to serv ice personnel in testing and r epa ir in g
A009 commu ni cat or s . S er vice per s on nel s hould be f amili ar with electronic assembly
tes ti ng, an d tr oubl eshooting methods , a nd with t he oper ation a nd u se of a ssoci ated
test equipmen t.
Us e of t hi s document a ssures pr oper i ns ta llation, oper ation, a nd ma intenance of
M otorola pr oducts a nd equ ipment. I t c ontain s al l se rvic e in for mation r equir ed for
the equi pmen t descr ibed a nd i s current a s of the pr inti ng da te.
Sc op e
Th e s cope of this docu ment is to provide the r eader wi th bas ic i nfor mation r elatin g
to A009 communicators, a nd al so t o provide procedures a nd pr ocesses for
repair ing th e u nit s a t L evel 1 and 2 s er vic e cente rs i ncl udin g:
Unit Swapout
•R epair ing of mechan ical fau l ts
•B asic m odular tr ouble shooting
•Testing and ver ifica tion of u ni t fu nctionalit
•I niti atin g war r an ty clai ms a nd send in g fa ulty m odules to L evel 3 r epair
centers .
2 6881037B 20
Page 7
Level III Service Manual Introduction
Conventions
Special characters and type fac es, list ed an d desc ribed be lo w, are use d in this
publication to emphasize certain types of information.
➧
G
E
E
Revisions
Any changes that occur after manu als ar e pri nted are des cribe d in public atio n
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed board layouts.
Warranty Service Policy
Note: Emphasizes additional informat ion pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipm ent damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Ke ys to be pr ess ed are rep res ented gr ap hical ly. For exa mple , ins tea d of “Pre ss
the Enter Key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
appears in the display. F or example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
E”.
The product will be sold with the standard 12 months warranty te rms and conditions. Acci dental damag e, mi suse, and ext ended w arra nties o ffere d by retai lers ar e
not supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on, after th e date of sale, are to b e returned to Manufacturing f or root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but no t refurbishe d as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for
level 2 (assemblies) and leve l 3 (limi te d PCB com po ne nt ). The Mot oro la Hi-T ech
Centers will pe rform leve l 4 (fu ll com p one nt) re pairs.
6881037B20 3
Page 8
Introduction A009
Customer Support
Customer support is available through dedicated Call Center s and in-country help
desks. Prod uc t S ervice training shoul d be a rr anged through the local Moto r o la
Support Center.
Ordering Replacement Parts
Only centers authorize d to carry out rep ai r s can purchase spa r e p a r t s. O rd e rs for
spare parts fr om hubs and Hi-Tech Centers should be placed with the regional
Motorola Par ts Dist ribu tio n Ce nte r .
4 6881037B20
Page 9
Level III Service Manual Specifications
Specifications
Table 1. A009 Specifications
General FunctionSpecification
Frequency Range EGSM880-915 MHz Tx
Frequency Range PCS1850-1910 MHz Tx
Frequency Range DCS1710-1785 M H z Tx
Channel Spacing200 kHz
Channels174 EGSM; 274 PCS; 374 DCS
ModulationGMSK at BT = 0.3
Transmitter Phase Accuracy5 Degrees RMS, 20 Degrees peak
Duplex Spacing45 MHz EGSM, 80 MHz PCS, 95 MHz DCS
Frequency Stability± 0.10 ppm of the downlink frequency (Rx)
Operating VoltageFull Rate PSU = 4.4V ± 5%
Transmit CurrentTypically 250 mA avg, 2.0A peak in phone mode wi th speaker
Stand-by CurrentTypically 8 mA (DRX2)
Dimensions97.1 mm x 71.5 mm x 27.1 mm
Size (Volume)150 cm
Weight160 grams (5.7 ounces)
Temperature Range-10° C to +55° C (+15° F to +130° F)
Battery Type3.6 V nominal Lithium Ion
Battery LifeTalk Time 125 to 160 minutes
Viewing Window Size60 mm x 40 mm
Display Type1/8th VGA poly-silicon active matrix color LCD
Display Siz e240 x 160 pixels
Display Lig hti ngWhite LED front light, user se lectable auto or manual
Transducer Loudness95 dB at 5 cm
Keypad TypeMetal popple-dom e arr ay
925-960 MHZ Rx
1930-1990 MHz Rx
1805-1880 MHz Rx
(During Charging = VBatt + 1.4V ±5% up to 6.63V
Mid Rate Charger = 5.9V ±0.3V
VPA (CLA) Supply = 4.4V ± 5%
Battery Operating Voltage = 3.0V (radio shutdown voltage)
to 4.2 V Max
accessory attached
(3.8 inches X 2.8 inches X 1.1 inches)
3
(9.1 cubic inches )
Standby 80 to 125 hours
Transmitter FunctionSpecification
Maximum RF Power Output33 dBm ±2 dB EGSM, 30 dBm ±2 dB PCS and DCS
Output Impedance50 ohms (nominal)
Spurious Emissions (All ocated
Channel)
Receiver FunctionSpecification
Reference Sensi ti vity (static)-102 dBm
RX bit error rate (100 k bits) Class II< 2%
Channel Hop Time500 mi croseconds
Time to CampApproximately 5-10 seconds
-36 dBm from 9 KHz to 1 GHz
-30 dBm from 1 to 12.75 GHz
6881037B20 5
Page 10
Specifications A009
Table 1. A009 Specifications(Continued)
Speech Encoding FunctionSpecification
Speech Encoding TypeRegular Pulse Excitation/Linear Predictive Coding with Long
Bit Rate (Full Rate)13.0 kbps
Multiframe Duration120 ms
Block Length260 bits
ClassesClass 1a bits = 50; Class 1b bits = 132; Class II bits = 78
Gross Data Rate (Full Rate Channel)22.8 kbps
Digital Data FunctionSpecification
GPRS3D/1U (MS class 4, type 1) w/o encryption, 3D/1U with
USSDPhase II Unstructured Supplementary Services Data
STKClass III or higher
Circuit Switched Data/FAX9.6 kbps max.
Term Prediction (RPE LPC with LTP)
encryption, ETSI SMG 31
Internet FunctionSpecification
WAPWireless Application Protocol 1.1 gateway
6 6881037B20
Page 11
Level III Service Manual Product Overview
Product Overview
Motorola A009 communicators use triband technology that allows messaging and
cellular telephon y while ro aming across the global system for mobi le communications (GSM) 900, 1800, and 1900 MHz ranges. The communicator also provides
personal digital ass istan t ( PD A) cap abilit y that features a number of built-in
applications, p rogr am m ability to support third-party applications, and a highresolu tio n co lo r displ ay.
The A009 communicator supports general packet radio service (GPRS) in addition
to traditional circuit switched and short message service (SMS) transport technologies. GPRS, whe re available, provides substantial incr ease s in m o bile da ta com munications performance and the efficient use of radio spectrum. Data
transmission rates for GSM networks can potentially increase from the current rate
of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An inc reas ed data rat e is
by no means the only benefit provided by GPRS. A key advantage is the provision
of a permanent virtual connection to t he network. This "always on" connection is
possible because GPRS uses packet data transfer so that, for example, email can
be downloaded in "backgrou nd mode. " There is no need for the user to re-connec t
before requesting a service, elimi natin g connection set-up delays and adding convenience and imm e d iacy to data ser vices access. The "virtual" nature of thi s
connection means that network resour ces are not consumed during periods when
a user is not actually se nding or receiving data.
Features
A009 communicators use the most advanced, self-contained, sealed, custom
integrated circuit s (ICs) to pe rform the complex function s required for GSM communication. Aside from the space and weight advantage, microcircuits enhance
basic reliability, simp lify m aintenance, and provide a wide variety of operat ion al
functions.
The following features are available in A009 communicators.
• Lower voltage technology provides increased standby and talk times
• Tri-band (GSM900/dig ital cellu lar sy stem (DCS)1800/personal communications services (PCS)1900) capability
• Tri-coder/dec oder (CODEC) that allows Full Rate , Half Rate , and Enhanc ed
Full Rate modes of transm iss io n
• Enhance d QWERTY keybo a rd
• 1/8 video graphics array (VGA) (240 x 160) low-temperature poly-silicon (P-Si)
color display
• External he ad s et
• VibraCall™ fea tur e
• 3-pin RS232 connection
• Language support for prompts, SMS, and the phonebook
• Calling name p resentation
• Display animation
• Call divert interr ogation
• Supports GPRS, circuit switched, and SMS networks
• Email transports include SMS email, post office protocol (POP)3, WAP email,
subscriber ident ity m od ule (S IM ) Toolkit, and EmailVC l ie nt™
• Supports Phase II unstructured supplement ary services data (USSD)
6881037B20 7
Page 12
Product Overview A009
• SIM Toolkit (STK)
• Core PDA applications include message manager, contacts / address book,
micro-browser, calendar / s cheduler, tasks / to-do li st, memo / note pa d, express
beaming, calculator, infrared data association (IrDA) beaming, welcome tour /
out-of-box service provision ing, wireless modem, SIM Toolkit, games, news /
sport s / weather cha nnels , an d em ail
• Support for third-party applicati on s
• Infrared (IR) port
•TrueSync
®
synchroniz atio n
Enhanced Keyboard
The keyboard integ rates b oth QWERTY keyb oard and ph one keypa d functio nality
for ease of use. Th e product supports the English keyboard, and opti onally a French
keyboard, at this time.
• Ten (10) user defined hot keys are available. The user assigns the number keys
(0-9) to specific applicat io ns (i.e. 1-mes sag es, 2-alarm, 3-o nlin e he lp) us ing the
control p ane l .
• Keys have a positive tactile feel, giving the user physical feedbac k. El ectronic
audible key "clic ks" are also be available, with user having option to enable /
disable.
• The keys have backlighting and the display has front lighting for readability in
low-light condi tio ns. Operation of the lighting is automated but can be overridden by the user.
• All special chara cter s re side in single pull-up menu on the display (ALT-SYMBOL).
➧
➧
WAP 1.1
The A009 communicator uses the Phone.com browser. In the WAP environment,
access is achieved as descr ibed below.
1. The request for information is made in wireless markup language ( WML), which
is derived from hypertext markup language (HTML).
2. The request is then passed to a WAP gateway, which retr ie ves the inf orm ation
from the server in standard HTML (which is then filtered to WML) or directly in
WML if it is available.
3. The information is then passed to the mobile subscriber via the mobile network.
4. Listed below are the 5 paramete r s that ca n be edited by the user :
•Baud
• Idle time out
•Line type
• Phone nu m b e r
•Connection type
If the data being download ed is an image, th e bitmap image will do wnload as tex t
and, if the image is larger than the screen, only part of the image will display.
If the user receives a cal l w hil e in br owser mode, the browser will pa use a nd allow
the use r to re sume after comp l et i ng the call.
8 6881037B20
Page 13
Level III Service Manual Product Overview
USSD
This is a service where by p ressing a certain key or key combination while the
communic ato r is in idle mode (i.e. , not in a call) allows the user to access specia l
network fu nct i ons, such as help lines.
SIM Toolkit
The SIM Toolkit standard exten ds the role of the SIM card beyond its initi a l role
as an essentially pas sive ne twork access and speech security imp le m entation by
making it a key interface between the mobile terminal and the network. Using the
SIM Toolkit, the SIM card can be programmed to carry out new functions. These
include the ability to manipulate the menu structure of the mobile terminal to
provide new, tailored options for a high degree of personalization.
IR port , TrueSync®, and IrDA
The IR port supports TrueSync® synchronizatio n with compute r and applications,
backup / transfer of information su ch as addr ess bo ok and ca lend ar to and from
other devices, sending information to a supported printer, beaming information
from device to device (including Palm
is also supporte d.
™
, Revo™, and Windows® CE devices). IrDA
6881037B20 9
Page 14
General Operation A009
General Oper ation
Controls and Indic ato rs
The communicator ’s contro ls and inpu t / out put (I/O) port s are loc ated on the fr ont
and sides of the device a n d on the keybo ard (se e Figures 1, 2 a nd 3 ). The keyboard
is a fully functional QWERTY keybo ard tha t has been enhan ced by adding an
embedded phone keypad as sho wn in Figur e 3. Indicator s, in the fo rm of icons, a re
displayed on the liquid crystal display (LCD) (see Table 2). A light emitting diode
(LED) status indicator (alternating red / green for incoming call, blinking green for
home networ k, blink ing yellow for roaming, and blinking re d for out o f rang e) is
located on the front of the devi ce just below the Na v Disc . An IR port for printi ng,
synchronization, and beaming information to other devices is located on the rear of
the communicator.
FRONTRIGHT
STATUS LED
VOLUME BUTTONS
IR PORT
SECONDARY ACCESSORY
CONNECTOR
Figure 1. Exterior Controls and I/O
ALERT TRANSDUCERPRIMARY ACCESSOR Y
REARLEFT
SMART BUTTON
POWER JACK
CONNECTOR
AUDIO JACK
001133-O
10 6881037B20
Page 15
Level III Service Manual General Operation
LCD DISPLAY
PHONE
KEYPAD
NAV DISC
MICROPHONE
Figure 2. Comm unicator Controls and I/O
%
$
#
@
!
<
"
CAPS
+
=
SMBL
Figure 3. Communicator Keypad
001002-O
^
&
*
(
)
[
]
>
{
}
del
;
:
\
OFF
001001-O
6881037B20 11
Page 16
General Operation A009
Table 2. Control Keys and Buttons
ButtonDescription
Press to turn communic ator on.
+
+
+
Press to turn communicator off.
Smart Button. When the communic ator is closed, use to answer, ma ke,
and end calls, access yo ur Phone Book, and recall a number using Voice
Tags.
Press once to capit alize a letter or access shift characters 0-9.
Press once t o access ALT characters. Press once during CAPS-lock
mode to access ALT characters.
Press to turn on CAPS lock.
Press during an active call to decrease/increase the volume.
Press for symbols and additional characters.
Use to scroll through menus and tex t.
Press to place a phone call; activates the Phone Ke ypad.
Press to access Calendar functions .
Press to access the Contacts list.
Press to access the Main menu. Press and hold to tu rn on/off th e
backlight.
Press to prepare and send an SMS message.
Liquid Crystal Display (LCD)
The LCD provide s a hig h contrast full graphics color display for easy read ability.
The LCD also feat ur es a high visibility front light for reading the dis p lay in low-
12 6881037B20
Page 17
Level III Service Manual General Operation
light conditions. The LCD is capable of displaying up to 160 lines of 240 pixels per
line. Icons and indicators displayed on the LCD are shown in Table 3.
➧
Whether a communicator displays all indicators depends o n the programming and
services to which the user subscribes.
Table 3. Icons and Indicators
IconDescription
SMS application home screen icon
Phone application hom e screen icon
Contacts application home screen icon
Calendar applicati on home sc reen icon
Tasks application home screen icon
Memo application home screen icon
Express applica tion home screen icon
Ringtones application home screen icon
6881037B20 13
Page 18
General Operation A009
Table 3. Icon s and Indicators (Continu ed)
IconDescription
Alarm application home screen icon
Calculator application home screen icon
Control panel home screen icon
Find application home scr een icon
Trashcan application home screen icon
Help application home screen icon
BeamAp application home screen icon
Welcome tour hom e screen icon
E-mail application hom e screen icon
New voicemail status bar icon
14 6881037B20
Page 19
Level III Service Manual General Operation
Table 3. Icon s and Indicators (Continu ed)
IconDescription
Signal strength in dicator status bar icon
No signal detected status bar icon
Battery full charge status bar icon
Battery 2/3 full charge status bar icon
Battery indicator status bar i con
Blue - 1/3 full charge
Red - Low
Communicator is connected to a charger sta tus bar icon
Communicator is connected to a data cable status bar icon
Message sent status bar icon
Communicator headset is connected status bar icon
GPRS service is available status bar icon
Communicator memory space is l ow status bar icon
Key pad num eric lock (numlock) is on status bar icon
Voice call in prog ress status bar icon
Roaming status bar icon
Message waiting to be sent status bar icon
Shift lock is on st atus bar icon
Alt mode is on status bar icon
Communicator in PDA mode only status bar i con
6881037B20 15
Page 20
General Operation A009
Table 3. Icon s and Indicators (Continu ed)
IconDescription
Unread text message status bar icon
Message could not be se nt st atus bar i con
User Interface
The A009 communicator user interface (UI) consists of graphic icons and menu
lists that provide the user with a means for intuitively navigating through the
ALERT V OLUME /
TRANSMIT STATUS
INDICATORS
SELECTED
APPLICATION
APPLICATION
ICON
TIME & DATE
DESKTOP
MORE
APPLICATIONS
MESSAGES
BAR
STATUS BAR
010147-O
Figure 4. Home Screen - Desktop Displ ay
device’s many applications and features. The home screen, user selectable for either
desktop or menu wheel display formats, is shown in Figures 4 and 5, respectively.
All available information is displayed on both home screen formats and selection is
purely a matter of user preference.
16 6881037B20
Page 21
Level III Service Manual General Operation
TIME & DATE
MESSAGES
BAR
STATUS BAR
Figure 5. Home Screen - Menu Wheel Displ ay
Refer to the appropriate A009 communicator user’s guide listed in the “Related
Publications” section toward the end of this manual for detailed information about
use of the product.
APPLICATIONS
APPLICATION
ICON
MORE
MENU
WHEEL
ALERT V OLUME / TRANSMIT
STATUS INDICATORS
010148-O
Alert Modes
The A009 communicator provides the following alert options:
• Volume Adjust
• Alert Selection
• Vib ra tor Alert
• Silent Alert
➧
6881037B20h14,2001 17
Pressing a key will automatically end the alert.
Volume Adjust
Audible alerts can be increased or decreased to announce received messages or
incoming calls. The user can select either Loud or Soft.
Alert Selection
A variet y of sta ndard, pleas ing, and chirp ale r t s ca n be sele cted.
Page 22
General Operation A009
Vibrator Alert
When the vibrate option is set, audibl e aler t s are dis abled and the communicator
vibrates to announce incom in g calls and mes sages.
Silent Alert
When the sil ent opt ion i s set , a udible and v ibrator alert s ar e disa bled and the LED
flashes when the communicator receives a message or phone call.
Battery Function
There is a danger of explosion if the Lithium Ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
E
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
Battery Gauge
Operation
The A009 communicator displays a battery gauge icon in the home screen to
indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and
Low Battery. If the batte ry charge le vel is low , th e batter y gau ge is di sp layed o n
the status bar of all screens. When the low battery state is entered, the communicator sounds an alert and displa y s a pop-u p mes sag e te lling the user to replace or
recharge the battery.
When the A009 communicator is connected to the charging device, a plug icon is
➧
displayed instead of the battery gauge icon.
Battery Removal
Removing the battery cau ses the device to immediately shut down and any pending
work (for example, partially entered phone book entries or outgoing messages) is
lost.
To ensur e p rop er memory retention, turn OFF the communi ca tor before removin g
➧
the battery. Immediately replace the old battery with a fresh battery.
If the battery is removed while receiving a message, the message will be lost.
➧
For detailed operating instructions, refer to the appropriate A009 communicator
user’s guide listed in the “Rela t ed Publ i cat i on s” section toward the end of this
manual.
18 6881037B20
Page 23
Level III Service Manual Tools and Test Equipment
Tools and Test Equipment
The following tables list the tools and test equipment used on the A009 communicator. Use either the listed items or equivalents.
Table 4. Product-Specific Test Equipm ent and Tools
Motorola
Model Number
DNP15986Pop ple Dome Array Alignment Fixture
1. To order, contact Motorola Aftermarket and Accessories Division at (847)538-8000.
1. To order, contact Motorola Aftermarket and Accessories Division at (847)538-8000.
2. Not avai lable from Motorol a. To order, contact Hewlett Packard at 1-800-452-4844.
ends
1
Equipment TypeApplication
1
1
1
1
1
2
Used to charge batte ry and power device
Used to disconnect the coaxial cabl e from the
transceiver circuit board
Used to remov e and replace scre ws
Used with torque driver
Used during assembly/disassembly of device
Used du ring ass e m bl y /disass embly
Used to troubleshoot d evice
6881037B20March14, 2001 19
Page 24
Disassembly A009
Disassembly
Removing the Battery
1.Ensur e th e communicator is turned off.
2.With th e comm u nic a tor flip sid e down, press the battery door latch in the
direction of the arrow and lift the door to remove (see Figure 6A and 6B).
A
B
PUSH TO
UNLATCH
Replacing the Battery
E
BATTERY
C
000960-O
Figure 6. Rem ovi ng a n d R e pl ac i ng th e Batt ery
3.Lift the battery from the battery compartment as sown in Figure 6C.
Reverse the battery removal pro cess as follows:
1.Orient the batt er y wit h the contacts facing down, ensuring th at the co nt acts
on the battery are aligned with the contacts in the battery compartment. (see
Figure 6C) .
There is a danger of explosion if the Lithium Ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
Page 25
Level III Service Manual Disassembly
2.Slide the battery into the battery compartment and press the battery in place.
3.Align the battery door with the opening on the back housing.
4.Press down on the latch end of the battery door to c lose (see Figure 6B).
Removing and Replacing the Antenna
1.Unscrew the antenna by rotating it counterclo c kw ise .
2.After the threads are completely disengaged, pull the antenna straight out of
the flip housing assembly (see Figure 7).
Figure 7. Rem ovi ng t he A ntenna
3.To replace the an tenna, inse rt the threaded end into the flip hou sing assembly
Ensure the antenna threads are properly engag ed before tightening to prevent
G
damage to the antenna or flip housing assembly.
Removing the SIM Card
1.Remove the battery door an d bat tery as de scribe d in the p rocedures.
2.Slide the SIM card door in the direction of the arrow to unlatch (see Figure 8A).
3.Rotate the SIM car d doo r to the ope n position (see Figure 8B).
000914-A
and carefully rotate it clockwise by hand until tight.
6881037B20 21
Page 26
Disassembly A009
4.Lift the SIM card straight out of the SIM socket as shown in Figure 8C.
BATTERY
COMPARTMENT
B
SLIDE
TO LATCH
C
A
SLIDE TO
UNLATCH
SIM CARD
DOOR
SIM CARD
000917-O
Figure 8. Rem ovi ng a nd Replacing the SIM C ard
Replacing the SIM Card
Revers e th e SI M card removal pr oce s s a s f o llo w s:
1.Carefully place the SIM card into the SIM socket. Be sure to observe proper
orientation (see Figure 8C).
2.Close the SIM card door and slide in the direction of the arrow to latch and
lock the SIM in place (see Figure 8A).
3.Replace the batter y and batt ery d oor as desc ri bed in the proce dur es.
22 6881037B20
Page 27
Level III Service Manual Disassembly
Removing the Back Housing
1.Remove the battery door, battery, and SIM card as de scribed in the pr ocedures.
2.Using a Torx driver wi th a T-8 bit, rem ove the four screws from the botto m
housing (see Figure 9A).
A
B
000961-A
Figure 9. Removing the Back Housing
3.With th e scre w s re m ove d , lift the bac k ho us ing straight up to rem ove (s ee
Figure 9B) .
Replacing the Back Housing
1.Align the back housing with the front housing (see Figure 9B).
2.Press the back and front hous ing s toge ther .
3.Replace the screws and tighten to 3.6 in-lbs +/- .2 in-lbs.
4.Replace the SIM card, battery, and battery door as describe d in the procedures.
G
6881037B20 23
Do not over-tighten screws. Tighten screws to 3.6 in-lbs +/- .2 in-lbs.
Page 28
Disassembly A009
Removing the Transceiver Board
This product contains static-sensi tive devices. Use anti-static handling procedures
G
G
to prevent electrostatic discharge (ESD) and possible component damage.
1.Remove the battery door, battery, SIM card, and back housing as desc ribed in
the procedures.
When removing or repl a ci ng the transcei ver board, take ca re not to damage the
coaxial cable connected to the flip assembly.
2.While hold ing the controller board immobile, car efu lly p ull th e trans ceive r
board straight away from the contr oller board to separate (se e Figure 10A).
TRANSCEIVER BOARD
KEEP TOOL
P ARALLEL T O PCB
A
COAXIAL
CABLE
COAX CONNECTOR
EXTRACTION TOOL
B
PCB
INTERCONNECT
C
LOCKING
SPRING
SMT COAX
CONNECTOR
000910-A
Figure 10. Removing the Transceiver Boar d
24 6881037B20
Page 29
Level III Service Manual Disassembly
3.Using the coax connector ex traction tool, di sconnect the coaxi al cable from the
surface mount (SMT) coax connector on the transcei ver board (see Figures 10B
and 10C).
Removing and Replacing the Board-to-Board Spacer
1.Insert the blunt end of the disassembly too l between the board-to-board spacer
and the shields on the controller board and carefully slide the disassembly tool
forward.
Figure 11. Removing and Replacing the Board-to-Board Spacer
2.Lift the spacer to remove as shown in Figure 11.
3.To replace the s pacer, ensure that it is properly aligned with the shields and
battery contacts on the controller board, then gently press into place.
Replacing the Transceiver Board
1.Connect the coaxial cable to the coax connector on the transceiver board (see
Figure 10C) . Ensure the plug snaps into the receptacle, indicating it is locked
in place.
2.Visually align the PCB i nterc onnect con nector on the tr ansceiver board to the
mating connector on the controller board, then press the two boards fir ml y
together until the connect or is fully seated a nd the boards are parallel wit h
each other.
000957-O
6881037B20 25
Page 30
Disassembly A009
Removing the Controller Board
This product contains static-sensi tive devices. Use anti-static handling procedures
G
G
to prevent electrostatic discharge (ESD) and possible component damage.
1.Remove the battery door, battery, SIM c ard, back housing, transceiver board,
and board to board spacer as descri be d in the proce d ures .
2.Using the blunt end of the disassembly tool , lift the z ero insertion force (ZIF)
conne ctor latch (see Figure 12).
Do not use the base housing or co ntroller board a s a fu l cr u m p oint to pry the ZIF
connector latch open or while disengaging the flex from the ZIF connector.
3.Carefully insert the point ed end of the disassembly tool between the flex and
the controller board and gentl y remove the flex from the ZIF connect or (s ee
Figure 12).
CONNECTOR
ZIF CONNECTOR
LATCH
FLEX
CONTROLLER PCB
DISASSEMBLY
ZIF
TOOL
AB
DISASSEMBLY
TOOL
001064-O
Figure 12. Disconnecting the Fl ex
26 6881037B20
Page 31
Level III Service Manual Disassembly
4.Insert the blunt en d of the disa s s embly t ool b et ween t h e controller board a n d
the front housing and carefully lift the controller board from the front housing
assembly (see Figure 13).
CONTROLLER
BOARD
KEYPAD EL
FRONT HOUSING
Figure 13. Removing the Controller Board
000912-O
6881037B20 27
Page 32
Disassembly A009
Replacing the Controller Board
CONTROLLER BOARD
VOLUME / SMART
BUTTON
Figure 14. Replacing the Controller Board
1.Insert the cont roller bo ar d at an angle into the front housing, taking ca re to
position the edge of t he board under the v olume / smart button. (s ee Figure 14).
2.Carefully insert the flex into the ZIF connector. Ensure the flex is pr operly
seated in the ZIF connector.
3.Close the ZIF connector latch (see Figure 12).
4.Replace the board to board spacer, transceiver board, back housing, SIM card,
battery, and battery door as described in the procedures.
Removing the Volume / Smart Buttons
1.Remove the battery door, battery, SIM c ard, back housing, transceiver board,
board to board spacer, and controll er board as descr ibed in the procedures.
The volu me button and smart button are connected together by a molded web to
➧
form a single part .
2.Insert the blunt en d of the disassembly tool between the volume button and
the front housing and carefully pull the volume button away from the front
housing (see Figure 15A).
001152-O
Use care when removi ng the volume/ smart buttons to prevent da mage to the
G
28 6881037B20
buttons.
Page 33
Level III Service Manual Disassembly
3.Carefully lift the rubber volume / smart button from the front housing as shown
in Figure 15B.
SMART
BUTTON
WEB
A
VOLUME
BUTTON
B
Figure 15. Removing and Replacing the Volume/Smart Buttons
Replacing the Volume / Smart Buttons
Reverse the volume / smart button removal process as follows:
1.Align the smart button with the recessed area on the front housing (see
Figure 15B).
2.Carefully insert th e rubber connec tor ( between th e volu me buttons and s mart
button) into t he recessed area surrou nding the screw post on the front housing.
➧
The disassembly tool may be required to en sure that the rubber connector is fully
seated in the recessed area surrounding the screw post.
3.Insert the volume button into the opening on the face of the fr ont housing.
4.Replace the controlle r board, board to board sp ac er, trans ceiver board, back
housing, SIM card, battery, and battery door as described in the procedures.
001011-O
6881037B20 29
Page 34
Disassembly A009
Removing the Keypad Electro-Luminescent (EL) Panel and Keypad
This product contains static-sensi tive devices. Use anti-static handling procedures
G
to prevent electrostatic discharge (ESD) and possible component damage.
1.Remove the battery door, battery, SIM c ard, back housing, transceiver board,
board to board spacer, controller board, and volume / smart button as described
in the procedu res.
2.Insert the blunt end of the disassembly tool between the keypad EL panel and
the keypad and lift the keypad EL panel to remove (see Figure 16).
KEYPAD EL
KEYPAD
FRONT
HOUSING
Figure 16. Removing the Ke ypad EL
000915-O
30 6881037B20
Page 35
Level III Service Manual Disassembly
3.Insert the blunt end of the disas sembly tool between the keypad and the fr ont
housing and lift the keypad from the front housing (se e Figure 17).
KEYPAD
FRONT
HOUSING
Figure 17. Removing the Ke ypad
Replacing the Keypad and Keypad EL Panel
1.Ensur ing the keypad alignment holes are p rop erly a lign ed wit h the p ins
molded into the fr ont ho using, insert the keypad into the fron t housing.
2.Ensuring the keypad EL panel alignment holes are properly aligned with the
pins molded into the fro nt ho u sing, insert the keypad EL panel behin d the
keypad with the blu e side fa cin g out.
3.Replace the volu me / sma rt butto n, contr olle r board, board to board spa cer,
transceiver board, back hou sing , SIM card, battery , and batter y door a s
described in the procedures.
Removing the Popple Dome Array
This product contains static-sensi tive devices. Use anti-static handling procedures
G
to prevent electrostatic discharge (ESD) and possible component damage.
000913-O
1.Remove the battery door, battery, SIM card, transceiver board, board to board
spacer, and co ntroller board as desc ribed in the procedures.
2.Turn the controller board over to expose t he popple dome array.
6881037B20 31
Page 36
Disassembly A009
3.Using a no n-m e tallic tool, lik e th e flat end of the disassembly tool, separate
the bottom left corner of t he poppl e dome array from the controll er bo ard and
carefully peel the array from the controller board (see Figure 18).
Figure 18. Removing the Popple Dome Array
Replacing the Popple Dome Array
1.Carefully remove the protect ive film from the adhes ive backing on the replac ement popple dome array.
2.Ensuring the alignment holes on the array are properly aligned with the
alignment and compression pins on the alig nme nt fixt ur e, pl ace t he array
adhesive side up on the alignment fixture (see Figure 19).
001009-O
32 6881037B20
Page 37
Level III Service Manual Disassembly
CONTROLLER
BOARD
POPPLE DOME
ARRAY
ADHESIVE
SIDE UP
POPPLE DOME
ALIGNMENT
FIXTURE
➧
➧
COMPRESSION
PINS
ALIGNMENT
PINS
000997-O
Figure 19. Replacing the Popple Dome Array
3.Ensuring the alignment holes on the controller board are properly aligned with
the alignment pins on the alig nment fixtu re, place t he cont roller bo ard on the
alignment fixture.
Use car e not to touc h the ad hesiv e si de of t he new a rray w hen pla cin g the c ontrol ler
board o n the ali gnme nt fix ture . The co ntrol ler bo ard wil l res t on to p of the c ompre ssion pins until downward pressure is applied.
4.Using even pressure across the surface of the controller bo ard, press down on
the cont ro ll e r boa rd to ensure tha t the a rray adheres to the co n t ro ll e r board .
5.Lift the controller board straight up from the alignment fi xture and turn it over.
6.Visually inspect the new popple dome array to ensure that proper adhesion
has been achieved.
If the popple dome array is n ot i n complete contact with the c ontroll er board, apply
gentle pressure across the surface of the array until the entire adhesive surface
adheres to the controller board.
6881037B20 33
Page 38
SIM Card and Identification A009
SIM Card and Identification
Live SIM Car d
A SIM card is requir ed to acc ess the existing local GSM/DCS/PCS network, or
remote networks when traveling (if a roaming agreement has been made with the
provider).
The SIM card contains:
• All the d at a ne ce ssary to access GSM se rvices
• The ability to stor e us e r info rmation such as phone numbe rs.
• All informa tion re qu ired by the ne tw or k provid e r to prov id e access to the network.
Personality Transfer
Contact your lo cal techni cal sup port engi neer for inform ation ab out equi pment and
➧
equipment setup for flashing and flexing.
A transfer of codeplu g information is required when the cont roller board is replaced.
This information includes the unit’s APC, serial number, and model number.
Codeplug information can be transferred by using th e appropr iate comm un ica tor
programming software (CPS).
A transfer of flexing information i s required when the t ransceiver board is r eplaced.
This information includes personal contacts and model o p tions. Flexing can be
accomplished by using MotoSeem software and an e le ctro nic man -m ach ine interface (EMMI) box.
Creating a Master SIM Card
A master SIM card can be created using a SIM card reader/writer and the following
procedure.
1.Insert the car d to be cop ied in to the read er.
2.Read the car d.
3.Insert the card to be used as the master into the writer.
4.Copy and verify the master card.
34 6881037B20
Page 39
Level III Service Manual SIM Card and Identification
Identification
Each Motorola GSM device is labeled with a variety of identifying numbers. The
following information describes the current identifying labels.
Picasso Tracking Label
The number recorded on the Picas so labe l , when used with t he mechanical s eria l
number (MSN), allo ws precise identification of the dev ice’s or igin. By tracki ng field
failures back to the site, shift, and line of manufacture, failure trends can be quickly
diagnosed and corrected at the source.
ARTWORK TO BE PLACED WHEN AVAILABLE
N
I
E
D
A
D
M
N
A
8
L
6
E
3
R
0
I
0
6
5
0
5
Mms
D505600368
D
A
0
2
5
9
0
7
6
1
G
U
S
C15
ASSEMBLY VERSION (MODE)
SUG 4039A
C15
Figure 20. Picasso Tracking Label
PICASSO
TRACKING
LABEL
D505600368
D505600368
6050
Mms
MADE IN
IRELAND
SERIAL NUMBER (FACTORY)
001008-O
6881037B20 35
Page 40
SIM Card and Identification A009
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout the life of the unit.
The MSN can be used to log and track a unit on Motorola's service center database.
The MSN is divided into 4 sections (see Figu re 21).
MSN 10 Digits
3 Digits1 Digit2 Digits4 Digits
APCDCDCSNR
Account Product Code
i.e. StarTAC™ 130
Distribution Center
i.e. Easter Inch
Figure 21. M SN L a bel
International Mobile Electronic Identity (IMEI)
The IMEI number is an in dividual number unique to th e printed circuit board (PCB)
and is stored within the unit 's me m ory. Figur e 22 prov ides a desc ription of the
sections of this number.
6 Digits2 Digits6 Digits2 Digits
TACFACSNRIU
Type Approval CodeDistribution Center
factory code
Figure 22. IMEI Label
Date Code: Year and
Month of Shipment
IMEI 16 Digits
Individual PCB Serial
Number
Unit's individual serial
number
000807-O
Internal Use - spare
digits
000808-O
Other label number configurations present are:
• TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF
number. (i.e . A009).
• PACKAGE NUMBER: Identifi es the equipment type, the mode and language
in which the produ ct is sh ipp ed.
36 6881037B20
Page 41
1 and 2
Level III Service Manual Troubleshooting
C22
6881037B20
Troubleshooting
Console Mode (Manual) Test
The Motorola A009 communicator is equipped with a manual test mode capability
(console mode test). This capability allows service personnel to verify functionality
and perform fault isolation by enter ing keypad com mands.
To enter the console mode test:
1.From the des ktop, ente r the key sequ enc e <?><? ><? ><c ><o ><n ><s>.
2.A diagnostic menu will be displayed after several seconds.
3.Choose menu item 1 t o test controller functions.
4.Choose menu item 2 t o test transceiver functions.
5.Choose menu item 3 t o exit to the desktop.
Tables 6 and 7 list availa ble tran sceiv er and cont rolle r test c ommands.
Console Mode (Manual) Test Commands
Table 6. Transceiver T est Commands
Test CommandTest Function/Name
Ente r key sequence
<?><?><?><c><o><n><s>
01<Enter>Exit transceiver tests
07<Enter>Mute receive (RX) audio path
08<Enter>Unmute RX audio path
09<Enter>Mute transm it (TX) audio path
10<Enter>Unmute TX audio path
15xx<Enter >Gener at e tone
16<Enter>Mute tone generator
19<Enter>Display software version number of Call Processor
20<Enter>Display software version number of Modem
36<Enter> or 36x<Enter>Initiate acoustic loopback
37<Enter>Stop test
38<Enter>Activate SIM
39<Enter>D eactivate SIM
43x<Enter>Change audio path
47xx<Enter>Set audio volume
51<Enter>Enable sidetone
52<Enter>Disable si de tone
57<Enter>In itialize non-volatile memory
58<Enter>Disp lay securi ty code
58xxxxxx<E nte r>Modify securit y code
59<Enter>Disp lay lock code
59xxx<Ente r >Modify lock code
60<E nter>Display IMEI
*Note: To access these options, you must first type the primary access code.
Enter console mode test
6881037B20 37
Page 42
Troubleshooting A009
Table 6. Transceiver Test Commands (Con tinued)
Test CommandTest Function/Name
993<Enter>Display all disp l a y pixels
98xx<Enter>Change GSM mode (primary access code)
90<Enter>Change to Vibrator Mode*
91<Enter>Change to Ringer Mode*
36x<Enter>Change Data Rate (primary access code)
0 or OmittedFull Rate*
1Enhanced Full Rate*
2Half Rate*
*Note: To access these options, you must first type the primary access code.
Table 7. Controller Test Comm an ds
Test CommandTest Function/Name
Ente r key sequence
<?><?><?><c><o><n><s>
<x>Exit controller tests
<t>Stop current test
<space>Next page
<1>Color bar
<2>Advanced color bars
<3>Gr ay scale
<4>Horizontal zebra
<5>Verti cal zebra
<6>LCD ON
<7>LCD OFF
<8>Vibrator ON
<9>Backlight ON (normal)
<a>Backlight ON (phone)
<b>High frequency alert
<c>Low frequency alert
<d>Photo sensor
<e>Photo sensor & backlight
<f>Lid
<g>Qu ick keypad
<h>Full keypad test
<i>Combined test
<j>Proc essor stop
<k>IR
Enter console mode test
38 6881037B20
Page 43
Level III Service Manual Troubleshooting
Table 7. Controller Test Comman ds (Continued)
Test CommandTest Function/Name
<l>Read/write port
<p>Disable DB_CLK0
<q>Accessory connector
Troubleshoot ing Chart
Table 8. A009 Troubleshooting and Repair Chart
SYMPTOMPROBABLE CAUSEVERIFICATION AND REMEDY
1. Personal communicator will not
turn on or stay on.
a.)Battery pack either discharged
or defective.
b.)Battery connectors open or
misaligned.
c.)Controller board assembly or
popple dome array defective.
Measure battery. If the battery voltage is < 3.2V dc,
recharge the battery using the appr opriate charger.
If the battery will not recharge, replace the battery.
Visually inspect the contacts on both the battery and the
controller board assembly. Realign and, if necessary, either
replace the battery or refer to a Level 3 or Level 4 qualified
service organization for the battery connector replacement.
Remove the con tr oller board assembly. Substitute a known
good assembly and temporari ly reassembl e the unit. Insert
a battery and depress the PWR button; if unit turns on and
stays on, disconnect the battery.
2. Personal communicator exhibits
poor reception and/or er ratic
operation (su ch as calls
frequently droppi ng, weak and/or
distorted audio, etc.).
Proceed to d.
d.)Popple dome arr ay defective.Remove and replace the popple dome arra y on the
e.)Controller board ass em bly
defective.
f.) Flip housing assembly def ective. Disassemble unit and temporarily reass emble with a new
a.)Antenna defect ive.Replace antenna as described in “Removing and Replacing
b.)Transceiver board assembly
defective.
customer’s controller boar d ass embly. Reassemble uni t with
customer’s controll er board (ne w popple dome array). insert
a battery and depress the PWR button; if unit turns on and
stays on, disconnect the battery and rea ssem ble the
telephone with customer ’s controller board (new popple
dome arra y).
If the fault has not been cleared, proceed to e.
Reassemble the tel ephone wit h a new controller board
assembly.
flip housing assembly. Insert a battery and depress PWR
button. Ensure unit stays on. If fault has been cleared,
reassemble unit with the new flip housing assembly.
If the fault has not been clear ed, refer service to a Level 3 or
Leve l 4 qual ified service organization.
the Antenna” on page 21.
Remove the tr ansceiv er board assem bly. Substitute a known
good assembly and temporari ly reassembl e the unit. If the
fault has been cleared, reassemb le the unit with the new
transceiver board assembly.
If the fault has not been clear ed, refer service to a Level 3 or
Leve l 4 qual ified service organization.
6881037B20 39
Page 44
Troubleshooting A009
Table 8. A009 Troubleshooting and Repair Chart (Continued)
SYMPTOMPROBABLE CAUSEVERIFICATION AND REMEDY
3. Erratic, partial, or no dis play.a.)Mating connections to or from
4. Incoming call alert transducer
audio distorted or vol um e is to o
low.
flip housing assem bly defective.
b.)Flip housing assembly defective. Disassemble unit and temporarily reassemble with a known
c.)Controller board assembly
defective.
a.)Controller board ass em bly
defective.
Remove back housing from unit, check general
condition of flex. If the flex is good, check that the ZIF
connector is fully pressed down and that the flex colla rs are
flush with the plastic of the connector. Check ZIF to
controller boar d assembly connect ions. If faulty connector,
replace the controller board assemb ly.
good flip housing assem bly.
If the fau lt is cl eared, r ebui ld wit h new fl ip housi ng assem bl y.
Remove the con tr oller board assemb ly. Substitute a known
good assembly and temporari ly reassembl e the unit. If the
fault has been cleared, reassemb le the unit with the new
controller boar d assembly.
If the fault has not been clear ed, refer service to a Level 3 or
Leve l 4 qual ified service organization.
Remove the con tr oller board assemb ly. Substitute a known
good assembly and temporari ly reassembl e the unit. If the
fault has been cleared, reassemb le the unit with the new
controller boar d assembly.
If the fault has not been clear ed, refer service to a Level 3 or
Leve l 4 qual ified service organization.
5. Transmit audio is weak (usually
indicated by called parties
complaining of difficulty in
hearing voice from personal
communicator).
a.)Headset defectiveReplace headset and plac e a call to verify trans mit audio
b.)Transceiver board assembly
defective.
quality.
Remove the tr ansceiv er board assem bly. Substitute a known
good assembly and temporari ly reassembl e the unit. If the
fault has been cleared, reassemb le the unit with the new
transceiver board assembly.
If the fault has not been clear ed, refer service to a Level 3 or
Leve l 4 qual ified service organization.
Programming: Software Upgrade and Flexing
Communicator progra mmi ng sof twa re (CPS) is used to program unit opti ons and,
with an EMMI2D box, to pr ogr a m call p roc es so r applications. Contact your local
technical support engineer for information about equipment and procedures for
flashing and flexing.
An EMMI2D box is required for flashing.
➧
40 6881037B20
Page 45
Level III Service Manual Part Number Charts
Part Number Cha r t s
The following charts are provided as a reference for the parts associated with
A009 Personal Interactive Communicators.
Related Public ati on s
A009 Level 3 Service Manual 6881037B25
UK English Accompli 009 User’s Guide6881037B45
UK English Accompli 009 Quick Start Guide6881037B50
6881037B20 41
Page 46
Part Number Charts A009
Exploded View Diagram
11
1
2
3
4
5
6
7
8
12
13
14
15
9
16
17
10
001065-O
Figure 23. Expl oded View Diagram
42 6881037B20
Page 47
Level III Service Manual Part Number Charts
Exploded View Parts List
Table 9. Exploded View Parts List
Item
Number
1See Table 10Assembly, Flip Housing
27586283K01 or
33986305K01 or
41586481K01Cover, Secondary Accessory Connector
51586405K01Cover, Power Jack
64386372K01Spacer, Board-to-Board
715896406K01Cover, Audio Jack
8See Table 10Housing, Rear
Notes:1.Not available as spar es for EMEA Servi ce Centers.
Motorola Part
Number
7586475K01
3986477K01
6586476K01
Description
Keypad, English or
Keypad, French
Contact, P opple Dome Array, English or
Cont a c t , Popp le Dome Ar ray, French
EL Panel, Keypad, English or
EL Panel, Keypad, French
There is a danger of explosion if the Lithium Ion battery is replaced incorrectly.
Replace only with the sa m e t yp e of b a ttery or equival en t a s recommended b y th e
E
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
6881037B20 43
Page 48
Part Number Charts A009
Housing-dependent Part Numbers
T able 10. Housing-dependent Part Numbers
Housing-dependent Part Numbers
Part DescriptionRadar BlueAccompli Silver
Flip Housing Assemb ly, US EnglishSHN7696SHN7700
Flip Housing Assemb ly, UK EnglishSHN7885SHN7887
Flip Housing Assemb ly, FrenchSHN7698SHN7699
Flip Housing Assemb ly, GermanSHN7697SHN7701
Rear Housing1586284K011586284K02
Replacement Board Set, A009, GSM Tri-Band, UK English, US
English, F rench, European Spanish, German, Italian, Hungarian
Notes:
1. Not available as spares for EMEA Service Centers.
1
SUG2109SUG2110
Accessories
Table 11. Accessori es
Part Descrip tionPart Number
Battery, 700 mAh, Li IonSNN5600
Battery Cover
Desktop HolderSPN4886
ChargerSPN4872
Euro PlugSYN7456
PlugSYN7455
HeadsetSYN8419
HolsterSYN8806
Radar Blue
Accompli Silver
SHN7896
SHN7894
44 6881037B20
Page 49
C22
Level III Service Manual Index
6881037B20
Index
Index
A
accessories
part numbers
antenna
defective
symptoms
B
battery
defective
symptoms
gauge 18
removal
C
call alert transducer
defective
symptoms
Canadian Interference-Causing Equipment regulation s
changes
product
copyrights
computer software
D
disassembly 20
antenna removal
back housing remov al
battery removal
board-to-board spacer removal 25
controller board removal
keypad EL and keypad removal 30
popple dome array removal
SIM card removal 21
transceiver board removal
volume/smar t buttons removal
display (LCD)
defective
symptoms
E
exploded view 42
F
failure policy 3
44
39
39
18
40
1
2
21
23
20
26
31
24
28
40
FCC rules
features
1
7
G
general operation 10
alert modes
controls and indicators
display
user interface
12
home screen
H
Headset
defective
symptom
home screen
desktop display
menu wheel display
I
icons and indicators 12
1
identification
product
identification, unit
IMEI
mechanical serial number
MSN
Picasso tracking l abel
IMEI la bel
infrared port
description
1
36
36
36
K
keyboard
description
L
LCD
defective
symptoms
liquid crystal display (LCD)
defective
symptoms
M
manual conventions 3
MSN label
36
17
10
16
40
16
17
35
36
35
9
8
40
40
6881037B20 Index-1
Page 50
Index A009
N
names
product
1
P
part numbers
accessories
flip a s sembly
parts
exploded view
exploded view par ts list
product
changes
identification
names
product overview
publications
related
44
44
42
43
1
1
1
7
42
R
regulatory agency compliance 1
related publications
replacement parts
ordering
revisions
service manual
4
41
3
support
customer
product 3
symptoms
call alert distorted or low volume
erratic, partial, or no display
poor reception or erratic operation
transmit audio weak
unit doesn’t turn on or stay on
4
40
40
39
40
39
T
test commands 37
test equipment
general
special
transfer
personality
troubleshooting
chart
console mode (manual) test
controller test commands
transceiver test commands