Phone Guide
ic502 by Motorola®
www.sprint.com
© 2006 Sprint Nextel. All rights reserved. Sprint, the “Going Forward”
logo, the NEXTEL name and logo, “NEXTEL only from Sprint,” and
other trademarks are trademarks of Sprint Nextel.
Printed in the U.S.A.
Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
© Motorola, Inc., 2006. MOTOROLA and the Stylized M Logo are registered
in the US Patent & Trademark Office. All other product or service names are
the property of their respective owners.
Software Copyright Notice
The Motorola products described in this manual may include copyrighted
Motorola an d third-party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third-par ty software providers certain exclusi ve rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce the copyrighted software. Accordi ngly, any copyrighted software
contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of the Motorola products shall
not be deemed to grant either directly or by implication, estoppel, or
otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for
the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Manual number: NNTN6811A
Table of Contents
Welcome to Nextel From Sprint . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Your Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1B. Your Phone: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Your ic502 By Motorola . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Getting Started With Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Finding Your Phone Number and
Walkie-Talkie Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Basic Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Section 2: Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . 33
2A. Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . 34
Types of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making and Answering Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . 36
Making and Answering Walkie-Talkie Calls . . . . . . . . . . . . . . . . . 44
Making and Answering Talkgroup Calls . . . . . . . . . . . . . . . . . . . . . 53
Making and Answering Direct Talk Calls . . . . . . . . . . . . . . . . . . . . 56
Using Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Keeping Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
2B. Controlling Your Phone’s Settings . . . . . . . . . . . . . . . . 67
Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
TTY Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Walkie-Talkie Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
2C. Setting Your Phone’s Security . . . . . . . . . . . . . . . . . . . . 86
Accessing Your Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
SIM Card Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using Your Phone’s Lock Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Limiting Use of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Erasing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Security Features for Data Services . . . . . . . . . . . . . . . . . . . . . . . . . 97
2D. Controlling Your Roaming Experience . . . . . . . . . . . . . 98
Understanding Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . 101
Using Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using Data Roam Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
2E. Managing Call History . . . . . . . . . . . . . . . . . . . . . . . . . .104
Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Phone Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Walkie-Talkie Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . 111
Erasing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
2F. Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Finding Contacts Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Creating a Contacts Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Contacts Entries for Walkie-Talkie Groups and Talkgroups . . 124
Managing Your Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Your SIM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Dialing Nextel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
2G. Using the Phone’s Calendar and Tools . . . . . . . . . . . . 133
Using Your Phone’s Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Your Phone’s Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
2H. Managing Voice Records . . . . . . . . . . . . . . . . . . . . . . .140
Voice Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Section 3: Service Features . . . . . . . . . . . . . . . . . . . . . . .145
3A. Service Features: The Basics . . . . . . . . . . . . . . . . . . . . . 146
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using SMS Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Making a Three-Way Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
3B. Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Data Services Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Downloading Premium Services Content . . . . . . . . . . . . . . . . . . 168
Exploring the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Data Services FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Section 4: Safety and Warranty Information . . . . . . .179
4A. Important Safety Information . . . . . . . . . . . . . . . . . . .180
General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Safety and General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Hearing Aid Compatibility With Mobile Phones . . . . . . . . . . . . 188
Battery Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Specific Absorption Rate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Information From the World Health Organization . . . . . . . . . . 191
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Phone Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Export Law Assurances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Wireless: The New Recyclable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Smart Practices While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
4B. Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . .198
Motorola Limited Warranty
for the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205