Motorola 89FT7002 User Manual

Applicant: Motorola, Inc. FCC ID: AZ489FT7002

Exhibit VIII. User Information and Manual:

1.) User Card - 2 pages User Safety Training and Safety Information Operational Instructions and Training Guidelines

2.) User Manual - 119 pages DIAD III Reference Guide

Exhibit 8

2963C77ODRAFT2.fm Page 1 Thursday, February 28, 2002 5:16 PM

DIADIII Terminal

with GPRS Radio-Modem

User Safety, Training, and General Information

READ THIS IMPORTANT INFORMATIONON SAFE AND EFFICIENT OPERATION BEFORE USING YOUR MOTOROLA HANDHELD PORTABLE TERMINAL

The information provided in this document supersedes the general safety information contained in user guides published prior to June 2001. For information regarding terminal use in a hazardous atmosphere please refer to the Factory Mutual (FM) Approval Manual Supplement or Instruction Card, which is included with terminal models that offer this capability.

Compliance with RF Energy Exposure Standards

Your Motorola terminal is designed and tested to comply with a number of national and international standards and guidelines (listed below) regarding human exposure to terminal frequency electromagnetic energy.This terminal complies with the IEEE (FCC) and ICNIRP exposure limits.

Your Motorolaterminal complieswith the followingRF energy exposure standards and guidelines:

International Commission on Non-Ionizing Radiation Protection

•

(ICNIRP) 1998

• United States Federal Communications Commission, Code of Federal

Regulations; 47CFR part 2 sub-part J

• American National Standards Institute (ANSI) / Institute of Electrical and

Electronic Engineers (IEEE) C95. 1-1992

• Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999

Edition

• Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure

to Terminal frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999

• Australian Communications Authority Terminal communications (Elec-

tromagnetic Radiation - Human Exposure) Standard 1999 (applicable to wireless phones only)

• ANATEL, Brasil Regulatory Authority, Resolution 256 (April 11, 2001) "additional requirements for SMR, cellular and PCS product certification."

OPERATIONAL INSTRUCTIONS AND TRAINING GUIDELINES Body-worn operation

• Always place the terminal in a Motorola approved clip, holder, holster,case, or body harness for this product. Use of non-Motorola-

approved accessories may exceed FCC RF exposure guidelines.

Antennas & Batteries

• Use only Motorola approved supplied antenna or Motorola approved replacement antenna. Unauthorized antennas, modifica-

tions,or attachmentscould damage the terminal and may violate FCC regulations.

• Use only Motorola approved, supplied batteries or Motorola approved replacement batteries. Use of non-Motorola-approved antennas or batteries may exceed FCC RF exposure guidelines.

APPROVED ACCESSORIES

The list of Approved Motorola accessories is given below:

• DIADIII Battery FNN5101

• UPS Carrying Bag for DIADIII

• DIADIII Handle (part of terminal)

ELECTROMAGNETIC INTERFERENCE/COMPATIBILITY

Note: Nearly every electronic device is susceptible to electromagnetic

interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility.

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off your terminal in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.

Aircraft

When instructed to do so, turn off your terminal when on board an aircraft. Any use of a terminal must be in accordance with applicable regulations per airlinecrewinstructions.

Medical Devices

Pacemakers

The Advanced Medical TechnologyAssociation (AdvaMed) recommends that a minimum separation of 6 inches (15 centimeters) be maintained between a

68P02963C77-O, March 2002 Safety

Please retain for future use

2963C77ODRAFT2.fm Page 2 Thursday, February 28, 2002 5:16 PM

handheld wireless terminal and a pacemaker. These recommendations are consistent with those of the U.S. Food and Drug Administration.

Persons with pacemakers should:

• ALWAYS keep the terminal more than 6 inches (15 centimeters) from their pacemaker when the terminal is turned ON.

• not carry the terminal in the breast pocket.

• use the ear opposite the pacemaker to minimize the potential for interference.

• turn the terminal OFF immediately if you have any reason to suspect that interference is taking place.

Hearing Aids

Some digital wireless terminals may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.

Other Medical Devices

If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from RF energy. Y our physician may be able to assist you in obtaining this information.

Driver Safety

Checkthe laws and regulations on the use of terminals in the areawhere you drive. Always obey them.

When using your terminal while driving, please:

• Givefullattentiontodrivingandtotheroad.

• Use hands-free operation, if available.

• Pull off the road and park before making or answering a call if driving conditions so require.

!

OPERATIONAL WARNINGS

W A R N I N G

For Vehicles With an Air B ag

Do not place a portableterminal in the area over an air bag or in the air bag deployment area. Air bags inflate with great force. If a portable terminal is placed in the air bag deployment area and the air bag inflates, the terminal may be propelled with great force and cause serious injury to occupants of the vehicle.

Potentially Explosive Atmospheres

Turn off your terminal prior to entering any area with a potentially explosive atmosphere, unless it is a terminal type especially qualified

for use in such areas as “Intrinsically Safe” (for example, Factory Mutual, CSA, UL, or CENELEC). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.

The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted.

Blasting Caps and Blasting Areas

To avoid possible interference with blasting operations, turn off your terminal when you are near electrical blasting caps, in a blasting area, or in areas posted: “Turn off terminal.” Obey all signs and instructions.

!

OPERATIONAL CAU TIONS

C a u t i o n

Batteries

All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

MOTOROLA and the Stylized M Logo are registered in the U.S.Patent and Trademark Office. All other product or service names are the property of their respective owners.

68P02963C77-O

@6802963C77@

DIAD III

Reference Guide

This guide is current through DIAD 21.32

Table of Contents

Introduction.......................................................................................................................4

How to Use the Reference Guide .................................................................................. 4

About DIAD III .............................................................................................................. 4

Features.......................................................................................................................... 5

Safety Information........................................................................................................... 7

DIAD Keys and Functions................................................................................................7

Use of Function Keys ................................................................................................... 11

Soft Key Function Selection......................................................................................... 11

Quick Reference – A.M. Routine....................................................................................13

A.M. Routine ................................................................................................................13

Verify Driver Information Screen................................................................................. 15

Verify Driver Information Screen Definitions..................................................................................................15

Menu Overview.................................................................................................................17

Main Menu ................................................................................................................... 17

Statistics Menu (Main Menu Option 5) ........................................................................... 18

Break/Lunch (Statistics Card Option 1)...........................................................................................................18

Inside Building (Statistics Card Option 2).......................................................................................................19

Other Work (Statistics Card Option 3).............................................................................................................20

Recap (Statistics Card Option 4).......................................................................................................................22

Review C.O.D. Data (Statistics Card Option 5)...............................................................................................23

Road Call (Statistics Card Option 6).................................................................................................................24

Summary (Statistics Card Option 7)..................................................................................................................25

Turn-In (Statistics Card Option 8).....................................................................................................................27

Vehicles (Statistics Card Option 9)...................................................................................................................28

Quick Reference – Typical Delivery Stop.......................................................................30

Delivery (Main Menu Option 4)................................................................................... 30

Recording Package information.........................................................................................................................30

Getting the Signature ..........................................................................................................................................31

Delivery Address Screen.............................................................................................. 32

Delivery Address Screen Definitions and Operations...................................................................................32

Delivery Package Screen.............................................................................................. 34

Delivery Package Screen Definitions................................................................................................................34

ASD Delivery................................................................................................................ 35

Scanning ........................................................................................................................ 36

Bar Coded Packages............................................................................................................................................36

Non-Bar Coded Packages...................................................................................................................................37

Signature Screen........................................................................................................... 38

Signed Service Notice.........................................................................................................................................39

C.O.D. Packages........................................................................................................... 39

Recording C.O.D. Packages ...............................................................................................................................39

C.O.D. Requirements Prompt.............................................................................................................................41

Non-Delivery................................................................................................................. 42

Non-Delivery Menu Definitions........................................................................................................................43

Missed Packages.................................................................................................................................................43

Package Info .................................................................................................................44

Package Type Menu Definitions.......................................................................................................................44

Late Air Reasons .......................................................................................................... 45

Table of Contents

Late Air Reasons Screen Definitions................................................................................................................46

Edit Late Air Reason Screen..............................................................................................................................46

Other Delivery Options....................................................................................................47

Pre-Recording............................................................................................................... 47

To Pre-Record a Stop..........................................................................................................................................47

To Access Stops From the Pre-Record List....................................................................................................47

Stop the DIAD Alert Screen..............................................................................................................................48

Multiple Stops Left At One Location........................................................................... 49

Multiple Stops Left At Central Receiving Location/Mail Room................................. 52

Editing a Completed Stop and Tracking Information.................................................. 55

Completed Stop....................................................................................................................................................55

Package Tracking Information...........................................................................................................................55

Voiding a Delivery Package or Stop............................................................................. 56

To Void a Package...............................................................................................................................................56

To Void a Delivery Stop.....................................................................................................................................56

Paper Record Totals..................................................................................................... 56

Paper Delivery Record Screen Definitions:...................................................................................................... 58

Delivery Confirmation.................................................................................................. 58

Delivery Confirmation Screen Definitions:......................................................................................................58

Special Counts Screen.................................................................................................. 60

Special Counts Screen Definitions:................................................................................................................... 60

Preload Communications .............................................................................................. 61

Accessing the Preload Communication Misload Screen...............................................................................61

Selecting the Preload Communications Load Screen.....................................................................................62

Load Quality Prompt...........................................................................................................................................63

International Shipment Checklist................................................................................. 63

Quick Reference - Pickups..............................................................................................65

Overview....................................................................................................................... 67

Scheduled Pickups (Main Menu Option 1)...................................................................... 67

Letter Center.........................................................................................................................................................67

Alert Screens........................................................................................................................................................70

Unscheduled Pickups (Main Menu Option 2) .................................................................71

Non-Letter Center................................................................................................................................................71

One-Time Pickup (Main Menu Option 3) ........................................................................ 73

Pickup Summary Bar Codes ......................................................................................... 74

Completing the Pickup........................................................................................................................................75

On Demand Events (Main Menu Option 9) .....................................................................77

System Overview: How it Works................................................................................. 77

Receiving On Demand Event Messages..................................................................... 77

Accepting On Demand Events ..................................................................................... 78

Overriding an On Demand Event................................................................................. 78

Editing On Demand Events.......................................................................................... 79

On Demand Event: Pickup ........................................................................................... 80

ODS Pickup Status Menu...................................................................................................................................83

On Demand Event: Delivery........................................................................................ 83

ODS Delivery Status Menu................................................................................................................................86

On Demand Event: Assist............................................................................................ 87

ODS Assist Status Menu...................................................................................................................................88

Table of Contents

DIAD Alerts.....................................................................................................................89

ETA Alert .....................................................................................................................89

Commit Time Alert ....................................................................................................... 89

Missed Commit Alert................................................................................................... 90

Exceeded Maximum Retries Alert .............................................................................. 91

PHONE ODS (Communications Menu Option 6)........................................................ 92

ODS Alerts .................................................................................................................... 94

On Demand Events Not Complete Alert ..........................................................................................................94

Messages Pending Communication Alert .......................................................................................................94

Text Messages (Communications Menu Option 3)...........................................................96

Text Messages Overview...................................................................................................................................96

Text Only Messages ...........................................................................................................................................96

Response Required Messages..........................................................................................................................97

Service Provider Created Text Messages ........................................................................................................98

Radio Status Indicator........................................................................................................................................99

DIAD Alerts ................................................................................................................ 100

Transmission Commit Times ..................................................................................... 100

Speaker-Comm Calls (Communications Menu Option 1)...........................................101

Radio Transmitter Disable Function...........................................................................103

Print (Main Menu Option 7)........................................................................................... 104

Transmitting Data ....................................................................................................... 104

Del Link (Main Menu Option 8).....................................................................................107

Using UPS Delivery Link ...........................................................................................107

Alert Screen................................................................................................................ 108

DIAD Restart .................................................................................................................111

Exception Reporting......................................................................................................112

DIAD Drivers ............................................................................................................. 112

Non-DIAD Drivers ..................................................................................................... 112

Recording on the Paper Delivery Record.....................................................................113

Quick Reference – P.M. Routine...................................................................................114

P.M. Routine............................................................................................................... 114

Turn-In Summary Screen............................................................................................ 115

Scanning a Daily Turn-In Envelope ............................................................................ 115

Turn-In Signature Screen........................................................................................... 116

DIAD III Maintenance ............................................................................................... 117

Soft key Function Definitions ..................................................................................... 118

DIAD Keys and Functions

INTRODUCTION

How to Use the Reference Guide

This reference guide is designed to assist you in using the DIAD. It is broken into several sections, reflecting the DIAD menus. In general, the sections are arranged according to the order of events followed by a typical driver on a typical day. The events you will encounter earlier and most frequently are covered first.

The Table of Contents shows you where particular sections begin, and graphics indicate quick reference pages. These step-by-step instructions will show you how to complete a common activity.

To find information on a particular topic, you can also check the index in the back of the book.

Purpose The DIAD is used by service providers to:

• Record and store:

Ø Delivery information. Ø Pickup information. Ø Statistical information (automatically calculated).

• Send and receive On Demand messages.

• In most units, transmits tracked and exception data to the tracking system through a

radio link built into the DIAD.

About DIAD III

DIAD stands for Delivery Information Acquisition Device. The DIAD III is the third model of DIAD to be put into service. The changes in design incorporated into DIAD III are the result of many recommendations by experienced service providers. The primary features of the DIAD III are described in the following paragraphs.

DIAD Keys and Functions

Features

• The DIAD case has a contoured, hourglass shape. The carrying handle retracts when

not in use.

• The DIAD III is equipped with more data memory and a faster digital processor than

previous models.

• A small built in flashlight is provided for viewing package labels or other objects in low

light conditions. The keypad glows in the dark for easy viewing in low light conditions.

• Pressing any key activates the DIAD. The DIAD is deactivated automatically (without

loss of screen data) if no keyboard activity occurs during any 30-second interval.

• The DIAD has a 10-line, 40-character LCD display screen for the display of

information during operation.

• Display screen is backlit for easy viewing in low light conditions.

• The DIAD stylus is used to record signatures on the display screen.

• The DIAD contains a bar code scanner, which scans tracking and other bar-coded

labels.

• A small speaker is mounted in the hand rest area near the top of the unit. It signals

certain operating conditions and is also used to transfer data over the telephone.

• The DIAD III has an automatic dialing system, when transferring data over the

telephone.

• Most DIAD III units are supplied with a built-in radio for use in transmitting data to the

tracking system.

• The DIAD is powered by a rechargeable battery that provides power for 12 hours of

operation. The unit is recharged at night in the base station at the center. The service provider can exchange the battery for a fresh one during use if necessary.

DIAD Keys and Functions

Hand Rest

Handle (Recessed)

Stylus (In Holder)

Communication speaker

Display Screen

Lights

Replaceable Battery

Keypad

DIAD III

Warning Label (on back)

Safety Information

Street #

Street Name Type Dir Suf

Note:1 –

CDS N

SAFETY INFORMATION WARNING Potentially Explosive Atmospheres Most battery-powered equipment, including DIAD III, should not be used in

areas where potentially explosive atmosphere is present. If the DIAD III battery is removed in a potentially explosive atmosphere, a spark from the battery contacts could cause an explosion of fire. To avoid such an occurrence, record packages and obtain signatures at the package car.

Blasting Areas Many blasting operations use radio signals to trigger their expl osions. In the

event that a blasting operation is vulnerable to radio interference, the DIAD III radio could trigger an explosion. To avoid such an occurrence, turn off the transmitter in any areas marked as "blasting areas" or areas with notices posted instructing you to turn off cellular telephones or two-way radios.

DIAD Keys and Functions

Health Care Facilities Most medical equipment is shielded from electromagnetic interference. However,

in the event that medical equipment is not shielded, the DIAD III device could interfere with the operation of the equipment. To avoid such an occurrence, turn off the DIAD III transmitter in any health care facilities with notices posted instructing you to turn off cellular telephones or two-way radios.

DIAD KEYS AND FUNCTIONS

DIAD III has three types of keys: Alpha, Numeric, and Function keys.

121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Fir

LINE TECHNOLOGY 502 5

Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm /

Edit Dup PreRec Override

Little Arrow Up

Signature

Soft Keys (5)

DIAD Keys and Functions

Cycle

Shifts function of space key between space and backspace.

Shifts control of light key between backlight and DIAD flashlight.

Shifts selection of soft key functions between bottom two lines on display screens.

Little Arrow Left

Cycle

Alpha

A through Z keys are used to record text data (such as address information or package detail).

Numeric

0 through 9 keys are used to record numeric data (such as address information or package detail).

Space/Backspace

Inserts space character when keying in

Soft Key (Five Available)

Selects highlighted option that is directly above the specific key in bottom line and next to bottom line of screen.

Space/ Backspace

Escape VoidLittle Arrow Down

data. Backspaces over previous character

when cycle key is pressed before space key.

Big Arrow Up

Enter

Stop Complete

Scan (2)

Big Arrow Down

Scan

Activates the laser bar code scanner. There is a Scan key on each side of the DIAD for ease of access.

Void

Deletes previously entered information.

Escape

Deletes data from current field, and returns to Main Menu from scheduled Pickup screen. Also allows DIAD to exit from most lists.

DIAD Keys And Functions

Lights

Pressed to turn backlight on and off. Also controls small flashlight at top underside of DIAD. To control flashlight press and release cycle key before pressing backlight key.

Signature

Displays DIAD signature screen. Pressed while in signature screen, it displays signature clarification screen.

Stop Complete

Signals DIAD that all information on the current stop has been entered and DIAD should prepare to receive data for next stop.

Big Arrow Up (Right Side)

Moves cursor to previous screen, or in lists, moves up four lines of data.

Big Arrow Down (Right Side)

Moves cursor to next screen, or in lists, moves down four lines of data.

Enter Arrow (Right Side)

Accepts key-entered data or highlighted information and stores it in the DIAD.

Little Arrow Up (Left Side)

Moves cursor up one line.

Little Arrow Down (Left Side)

Moves cursor down one line.

Little Arrow Left (Left Side)

Moves cursor left one character.

DIAD Keys And Functions

Use of Function Keys

The DIAD selects most functions and data processing operations through the use of five general selection keys (called Soft Keys because of they are used in conjunction with DIAD software). The following paragraphs describe the use of Soft Keys in DIAD operation, define the functions controlled by Soft Keys (as listed on the two bottom function lines), and provide examples of Soft Key operation as an aid in understanding their use.

Soft Key Function Selection

The five Soft Keys are identical in appearance and are used to select varying functions as they appear on the display screen above each key. The bottom two lines of the display screen designate functions associated with the specific screen. Pressing the Soft Key directly beneath a function on the screen chooses that function. The illustration on the next page shows the Soft Key selection procedure.

In that example, any of the functions listed in the bottom two rows of the Delivery Address Screen can be selected. In the picture, notice that the Delivery Address Screen appears with the upper line highlighted. As shown, the Precommunication Screen can be selected by pressing the Cycle Key to highlight the upper function select line and pressing the Soft Key ¤ that is just beneath the “PreComm” designation in the upper function line.

Similarly, to select the "Prerecord" function, simply press the Soft Key ¤ that is just beneath the “PreRec" designation in the lower function line.

Note: The "PreRec" selection described above is based on the lower line being highlighted (i.e. This is the default condition). If the upper line is highlighted, press the Cycle Key to highlight the lower function select line before pressing the Soft Key¤¤.

DIAD Keys And Functions

Daily Totals Unit Totals for Add Tot this Stop ARS XXX XXX || Special A XXXX Special 1 XXX XXX || Special B XXXX Special 2 XXX XXX || || ||

||

Cycle Key

Used to highlight upper and lower function lines

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec Ovrride

DIAD III Soft Key Function Selection Sample Procedures

Function Lines

A.M. Routine

||||||||||

QUICK REFERENCE – A.M. ROUTINE

A.M. Routine

1. After obtaining your DIAD from the base station, review the Verify Driver Information

screen. Make sure all information is correct. Edit as necessary.

Verify Driver Information

------ ------ ---------- Name: KONG, WAI ID#: 000000001 SUP GROUP: 1 Code: 06 Sched Start: 8:30 OJS: Driv/Help (D/H): D Ctr: 9999 Time: 08:15 Route: A01 Date: 05/03/99

Battery:E||||||||||F Radio

Verify Driver Information Screen

2. Verify that battery has been charged by viewing next to last line of display screen. If not,

replace with charged battery. Note: “Ctr”, “Date”, “Route”, and “Time” are display only fields. They cannot be

modified.

3. When all driver information is correct, press Big Arrow Up .

4. DIAD displays “Do You Want To Start the DIAD (Y/N)?” and “Yes” function

designation appears on bottom line. Select Soft Key ¤¤ directly beneath “Yes”. Vehicles screen will automatically display.

Note: If the DIAD is being used by a driver helper or at a customer counter, the Vehicles

screen will not be displayed. This is indicated by entering “H” for Helper or “C” for Counter in the “Driv/Help” field on the Verify Driver Information screen.

5. Key enter vehicle starting mileage. If applicable, enter trailer numbers.

Note: The “Car #” field will remain blank. Once you insert the DIAD into the DVA, the

DIAD will automatically retrieve the car number. If you do not have a DVA, manually enter the car number.

6. Press Big Up Arrow to get to Statistics Card Menu.

7. Press 2 (“Inside Building”). Record Trip 1 Start Time when actually leaving UPS property.

8. Press Big Arrow Up twice to return to the Main Menu.

9. Press 4 (“Delivery”). Enter address for your first stop.

10. Press Big Arrow Down to get to Delivery Package screen.

A.M. Routine

11. Place DIAD in DVA while vehicle is in motion.

A.M. Routine

||||||||||

Verify Driver Information Screen

The Verify Driver Information screen is used to verify information downloaded to the DIAD, such as pay code and scheduled start time. Verify or make any changes needed.

Verify Driver Information

------ ------ ---------- Name: KONG, WAI ID#: 000000001 SUP GROUP: 1 Code: 06 Sched Start: 08:30 OJS: Driv/Help (D/H): D Ctr: 9999 Date: 05/03/99 Route: A01 Time: 08:15

Battery:E||||||||||F

Battery gauge in fully charged condition

Verify Driver Information Screen

Note: “Ctr”, “Date”, “Route”, and “Time” are view only (display only). Fields are listed below in

order of cursor movement.

Verify Driver Information Screen Definitions

• Name - Driver Name: Last name, first initial.

• ID# - Driver’s Identification number.

• Sup Group – Your supervisor group number.

• Code – Pay code.

• Sched Start – Scheduled start time.

• OJS – Your supervisors initials (when you have an OJS).

• Driv/Help – Indicates whether DIAD is being used by:

D-Driver H-Helper C-UPS customer counter.

• Ctr – Center SLIC code.

• Date – Date as set by DCS computer.

• Time – Time as set by DCS computer.

• Battery – Make sure battery is fully charged.

A.M. Routine

Menu Overview

MENU OVERVIEW

DIAD III is menu driven, making it fast and easy to operate. This means you will choose an option from a menu in order to reach another screen. Now we will explore the DIAD menus in greater detail, beginning with the Main Menu.

Main Menu

The Main Menu has nine selections, which are discussed in the following paragraphs. We will start with Option 5, “Statistics”.

DIAD Main Menu V21.32_D3 [14:42]

1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS Battery:E||||||||||F Radio SplCnts IntlChk PreComm Verify StpDIAD

|||||||||

Main Menu

Current Time Display

Statistics Menu

Statistics Menu (Main Menu Option 5)

The Statistics Card Menu also has nine numbered selections. “StpDIAD” and “Verify” functions can also be selected by Soft Keys. Various options that can be selected in the Statistics Card Menu are shown below, and are discussed in the following pages.

Statistics Card [14:42] 1 2 3 BreakLunch InsideBldg OtherWork 4 5 6 Recap ReviewCols Roadcall 7 8 9 Summary TurnIn Vehicles S=StopDIAD V=Verify

Battery:E||||||||||F Radio SplCnts IntlChk PreComm Verify StpDIAD

|||||||||

Statistics Card Menu

Break/Lunch (Statistics Card Option 1)

This screen is used to record the times of your breaks and lunch.

[13:00] Break Lunch Start Finish Start Finish : : : :

:

: :

Break and Lunch Screen

1. From the Statistics Card Menu, press 1. Break and Lunch screen is displayed with cursor in

first empty data field. (E.g. If no data has been entered, cursor appears in “Break” “Start” field as shown below.)

2. Enter the start and/or finish time for each period. Press Enter èto accept entered data and

move to next field or cursor will move automatically to next field when a field is full.

3. Press Big Arrow Up to store entered data and return to the Statistics Card menu.

Inc.

Statistics Menu

Inside Building (Statistics Card Option 2)

This screen contains fields for entry of specific activities performed while inside the center.

Inside Building Data Entry Procedure

From the Statistics Card Menu, press 2. Inside Building screen is displayed with cursor in first empty field.

Inside Building [08:30] Start Finish Counts Srt&Ld : : DT Unload 0 LocSrt : : DT Load 0 Wash Trip 1 : : N Recovery 0 Trip 2 : : N High Value 0 Trip 3 : : N Waybill 0

Yes No

Inside Building Screen

Inside Building Data Field Definitions

• “Srt&Ld” (Sort and Load) – Enter times under “Start” and “Finish” for any package

sorting or vehicle loading activities before departure from the center in the morning.

• “LocSrt” (Local Sort) - Enter times under “Start” and “Finish” for any unloading of

vehicles at the end of the working day.

• “Trip 1”, “Trip 2”, and “Trip 3” - Enter the time you leave UPS property (under

“Start”) and the time you return to UPS property (under “Finish”) for up to three separate trips during a workday.

• “Wash” – Field has a default of no (“N”). Press soft key under “Yes” if you washed the

vehicle on the associated trip.

• “DT Unload” (Double Trip Unload) - Enter the number of packages unloaded after

each trip when the same vehicle is to be used for an additional trip.

• “DT Load” (Double Trip Load) - Enter the number of packages loaded for an

additional trip after returning from a previous trip.

• “Recovery” - Enter the number of packages unloaded at a recovery point, that are not

clerk packages or send again packages.

• “High Value” - Enter the number of packages that require additional processing during

the End-of-Day routine.

• “Waybill” - Enter the number of international shipments picked up.

Statistics Menu

Other Work (Statistics Card Option 3)

This screen is used to record other tasks performed during a workday.

Other Work [ 9:00] Center Grp Description Start Finish 8491 4 Train New 8:30 9:00 : : : :

Other Work Screen

Other Work Screen Definitions

• Center – Enter the center’s SLIC where the work is performed.

• Grp – Enter the number of the supervisory group where the work was performed.

• Description – Select the description of the work performed from the menus, or press Big

Arrow Down for additional selections.

• Start and Finish – Enter the start and finish times for each task performed. Note: Highlight cursor moves only to fields that can logically be entered. A “Finish” field, for

example, cannot be entered until a time has been entered in the associated “Start” field.

Other Work Codes 1 2 3 Physical Train Area Train Recu 4 5 6 Train Oth Optional Train New 7 8 9 Serv Aware TLA/JRD APP PCM

ττ

Other Work Codes Screen

Inc.

Statistics Menu

Other Work Screen Selections

If required description does not appear on Other Work Codes screen, press Big Arrow Down. Other Work Codes screen 2 is displayed.

A-Drvr Mrktg I-Funeral Q-Ls-unskill σσ B-Auto accid J-Comp Train R-Lunch C-Car wash K-Acct Ride S-Orientatn D-Clk-cash L-Injury T-Paid Break E-Clk-count M-Jury Duty U-Pd trav tm F-Clk-other N-Group Meet V-Dispatch G-Dr as help O-Train Insd W-Shifting H-FeederWash P-Ls-skilled X-OTHER ττ

Other Work Codes Screen 2

If required description does not appear on Other Work Codes screen 2, press Big Arrow Down Other Work Codes screen 3 is displayed.

a-Ship Audit i-Union/LP q-Future 93 σσ b-Sick j-Union time r-Future 94 c-Sl-skilled k-Safe Meet s-Future 95 d-Sl-unskill l-Hskpg t-Future 96 e-Split Shft m-AIR Shut u-Future 97 f-Trans-feed n-Other Shut v-Future 98 g-Trans-hub o-Fam Leave w-Future 99 h-Trans-w/in p-Drv Assist

Other Work Codes Screen 3

Select appropriate description by pressing associated number, capital letter, or small letter.

Statistics Menu

Recap (Statistics Card Option 4)

This screen shows work performed by the Delivery or Pickup Loop Detail unit. This is a display-only screen.

DEL A TOT TOT DR PU PU PL LS UNIT PKGS STP STP STP PKGS LT TR

---- - ---- --- --- --- ---- -- --- 1001 90 10 3 11 14 0 0

Paper Packages

Recap Screen Field Definitions

• Del Unit - Delivery or pickup unit.

P1004 30 50 20 10 100 0 0*

* Spec A= 1 Spec B= 1

Recap Screen

Special Counts

• A - Area type.

• Tot Pkgs - Total number of packages per unit.

• Tot Stp - Total number of stops per unit.

• Dr Stp - Driver release stops.

• PU Stp - Pickup stops.

• PU Pkgs - Pickup packages.

• PL LT - Pallets picked up.

• LS TR - Loose trailer packages.

• Spec A - Total number of packages delivered weighing over 70 pounds.

• Spec B - Total number of packages picked up weighing over 70 pounds.

Note:Check local guidelines for recording Special A and Special B packages. A “*” will

appear when a package has been tagged as Special A or Special B.

Note:A “P” displays to the left of a defined area that contains paper-recorded packages.

Inc.

Statistics Menu

Review C.O.D. Data (Statistics Card Option 5)

This screen allows you to view C.O.D. information by stop and by package. This is a displayonly screen.

Shipper Col Amt Check Amt Stop 333333 12.00 12.00 D4 333333 6.00 6.00 666666 9.00 9.00 ODS D ASD OP 3.00 3.00 ODS P 222222 150.00 150.00 P3 ASD S 15.00 15.00 P8 ASD U 11.00 11.00 P4

Review C.O.D. Screen

Review C.O.D. Screen Field Definitions

• Shipper—Shipper number.

• ASD S—Collection amount for an ASD at a scheduled pickup.

• ASD U—Collection amount for an ASD at an unscheduled pickup.

• ASD OP—Collection amount for an ASD at an On Demand pickup.

• Col Amt—C.O.D. amount.

• Check Amt—Check amount if recorded.

• Stop—Delivery or pickup stop number.

D = Delivery.

P = Pickup.

ODS = On Demand System Event.

Statistics Menu

Road Call (Statistics Card Option 6)

This screen is used to record road call information.

Road Call Menu [17:30]

Start : Finish : Memo Number Mechanic's Init Bkdwn Code (Ctr/Road) R

Road Center

Road Call Menu

Note: Highlight cursor moves only to fields that can logically be entered. The “Finish” field, for

example, cannot be entered until a time has been entered in the “Start” field.

Key in the appropriate data, or select soft key under “Road” or “Center” to select the Breakdown Code.

Road Call Menu Definitions

• Start—Time breakdown began.

• Finish—Time road call ended.

• Memo Number—From the automotive department breakdown memo.

• Mechanic’s Init—Mechanic’s initials.

• Bkdwn Code

C = In center. R = On road.

Inc.

Statistics Menu

Summary (Statistics Card Option 7)

The Statistics Summary screen is a display only screen, which shows information on the shipments delivered and picked up during the course of the day. Press Big Arrow Down to access two additional summary screens, which contain information on special counts and service class totals.

Delv PU Assist| DR Stops= 21

-----------------------| Net Col = 15 Stops = 123 34 | Net Cal = 1 Pkgs = 234 879 | Fur = 0 Missed= 0 0 | Prerec = 0 | Handwrit= 0 | ODSEvt= 3 4 0 | ττ

Statistics Summary Screen

Statistics Summary Screen Field Definitions

• Delv—Delivery information.

• PU—Pickup information.

• Assist—Assist information.

• Stops—Total number of stops recorded.

• Pkgs—Total number of packages recorded.

• Missed—Total number of missed delivery and pickup stops.

• ODSEvt—Total number of ODS deliveries, generic pickups, and assists.

• DR Stops—Total number of driver release stops.

• Net Col—Completed collection packages.

• Net Cal—Completed Call Tag packages.

• Fur—Fur call packages.

• Prerec—Pre-recorded (PPRS) packages.

• Handwrit—Total number of packages handwritten on the Delivery Information Record.

Press Big Arrow Down to access the Special Counts summary screen.

Statistics Menu

Special Counts Summary Screen

ττ

Special Counts Summary Screen

Special Counts Summary Screen Definitions

• ARS—Number of Authorized Return Service packages picked up.

• Spc1—Number of CDS packages and additional information.

• Spc2—Number of phone calls to CSC to report tracking information.

• Spkr —Number of successful Speaker-Comm calls.

• RA—Number of remote area deliveries.

• PAS (Print-At-Stop Information):

Ø Stps—Print-At-Stop delivery stops. Ø Pkgs—Print-At-Stop packages. Ø Pgs—Print-At-Stop pages. Ø OMsg—Number of On Demand messages received.

• OCA Stps—On Call Air Stops

• COP—Collect on Pickup packages recorded.

• Tracked Pickup Scan

Ø Scan—Number of tracking labels origin scanned. Ø Keyd—Number of tracking labels key entered as origin.

Press Big Arrow Down to access the Service Class Totals screen.

Inc.

Statistics Menu

Service Class Totals

This screen displays bar code totals scanned during pickup and delivery by service class.

Service Class Totals σσ Del Pup|| Del Pup EAM 3 1||3DS 2 6 1DA 3 4||Stand 0 0 1DS 20 15||Economy 0 2 2DA 0 0||Inter'l 5 6

Service Class Totals Screen

Turn-In (Statistics Card Option 8)

The Turn-In Summary screen and the Turn-In Signature screen allow you to:

• Turn in C.O.D. and C.O.P. collections.

• Scan your daily turn-in envelopes.

• Complete your signature for your daily turn-in envelopes.

Edit NoBarCd

Turn-In Summary Screen

Tot Tags: 1 Cash Turn-In: 12.34 Tot Checks: 0 Amt Ov/Sht: 0.00

W. Kong

Driver Signature CASH ENV 1

Ovrride

Turn-In Signature Screen

These screens are used at the end of the day just before you stop the DIAD.

Statistics Menu

Vehicles (Statistics Card Option 9)

The Vehicles screen is used to record daily information for up to three vehicles.

Vehicle 1 Car # 221234 Start 1243 Finish 0 Tot 0 Pump1 0 Fuel1 0 Oil 0 Pump2 0 Fuel2 0 ττ

----Trailer #--------Couple---Uncouple-1 1 0 2 0 0 3 0 0

Ovrride

Vehicles Screen

Vehicles Screen Definitions

• Vehicle—Displays the number of the vehicle driven.

• Car #—Displays the UPS car number. You can enter this manually, or let the DIAD

retrieve it automatically from the DVA.

• Start—Starting mileage.

• Finish—Ending mileage.

• Tot—Total mileage for each vehicle (automatically calculated).

• Pump1—Pump number used.

• Fuel1—Gallons (or liters) used.

Note: For outside (off-area) fuel purchases, your supervisor will provide you with the

Pump2—Pump number used.

• Fuel2—Gallons (or liters) used.

• Oil—Amount of engine oil added (if any).

• Trailer #—Enter the UPS trailer number. Enter the PT 60 trailer number.

• Couple— Number of times the trailer is coupled.

• Uncouple— Number of times the trailer is uncoupled.

Inc.

Statistics Menu

Press Big Arrow Up or Big Arrow Down to display additional Vehicles screens or other vehicles.

First trip must be completed with entry of start and finish mileage before starting a second trip. A prompt is displayed requesting load quality information at the finish of each trip.

Vehicle 1 Car # 221234 Start 1243 Finish 1298 Tot 55 Pump1 1 Fuel1 5 Oil 0 Pump2 0 Fuel2 0 ττ

----Trailer #--------Couple---Uncouple-1 1 0 2 0 0 Was Load Quality Acceptable (Y/N)? N

Yes No

Vehicles Screen With Load Quality Prompt

Delivery

QUICK REFERENCE – TYPICAL DELIVERY STOP

Delivery (Main Menu Option 4)

1. From the Main Menu, press 4 (“Delivery”). Delivery Address screen is displayed.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec Ovrride

Delivery Address Screen

2. Key in correct data in “Street #” field. Press Enter è to accept data and move cursor to “

Street Name” field.

3. Key in first few letters of street name in “Street Name” field. Press Enter è.

Note: This activates the DIAD address guidance system. The DIAD displays a list of all street

names that match what you have entered.

4. Highlight the correct street in the street name list and press Enter è. Delivery Address screen

will reappear with selected street data in “Street Name”, “Type”, “Dir”, and “Suf” fields.

5. Key in correct data, if necessary, in “Consignee,” “Room,” and “Flr” fields. Press Enter è to

accept entry in each field and move cursor to next field.

6. Press Big Arrow Down . Delivery Package screen is displayed.

Recording Package information

7. Press Scan.

Bar Coded Packages

• Scan or key enter bar coded label information.

• If bar code number starts with 1Z, cursor automatically moves to “Remark” field.

• If bar code is PTN number, enter correct Shipper Number in “Ship #” field and cursor

will automatically move to “ID#” field.

Delivery

Non-Bar Coded Packages

• On Non-Bar Coded Packages, key enter six-digit alphanumeric shipper number in

“Ship #” field and cursor will automatically move to “ ID#” field.

8. Key enter ID number into “ID#” field. After three numbers are keyed, cursor moves to

“Remark” field.

9. For additional packages, press Enter è or Little Arrow Up ⇑ then scan or key enter any

additional packages.

Getting the Signature

Note: Whenever possible, obtain the signature before entering package detail.

10. Press Signature − to display signature screen, and press Enter è to verify number of

packages and stops.

11. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed.

Signature screen image will be reversed so that it appears correctly for the customer.

Note: Customer must sign directly on display within boxed area. Signature appears directly

beneath tip of stylus.

12. Press Signature − again. Signature screen (with signature) will be reversed so that it appears

correctly to you. Key enter receiver’s last name in “Clarification” field. Press Enter è again.

13. Press Stop Complete 4 or record packages.

Delivery

Delivery Address Screen

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec Ovrride

Delivery Address Screen

Delivery Address Screen Definitions and Operations

• Street #

Note: When the “Street #” data includes a fraction (e.g. 123 ½ Wing Hong St), type the

whole numbers followed by the Space key and the “1” key. Then press the Cycle

key to shift the highlight from the lower to the upper line, followed by the Soft key ¤ located directly beneath the “/” function to type the slash. Finally type the

“2” to complete the fraction.

• Street Name

Select “Street Name” by using the DIAD’s built-in address guidance system. Loop Detail information for specific delivery areas is downloaded to each DIAD. Select streets from the downloaded list using an Alphabetical Search, using a Delivery Order List, or overriding the list and keying in the street name.

Alphabetical Search

1. From the “Street Name” field, key enter first few letters of street name. Each

additional letter you enter will narrow selection list.

2. Highlight correct street from displayed list and press Enter è. (If only one street

displays, it is automatically highlighted.)

Delivery Order Listing

1. From the “Street Name” field, press Little Arrow Down ⇓ A street selection list

will appear.

2. Highlight correct street name. Press Enter è to select it.

Delivery

Override Feature

If the desired address is not contained in your Loop Detail, you can manually key enter information by overriding the address guidance function.

1. From the “Street Name” field, key enter the entire street name.

2. Observe that highlight is on lower function selection line. If not, press Cycle key to

highlight lower line.

3. Press Soft key ¤ directly beneath “Ovrride” to accept data and move cursor to “Typ”

field.

• Type - Type of street (Ave., Blvd., etc.).

• Dir - Direction prefix (N., N.E., S., etc.).

• Suf - Direction suffix (N., N.E., S., etc.).

• City – City name.

• PostCode – Postal code.

• Unit - Loop Detail unit number.

• Consignee - Receiver’s name on package.

• Room - Office, suite, or apartment number.

• Flr - Floor number.

• Note - Driver release risk levels and any additional comments relating to driver

release.

• CDS - Indicates if the stop is a CDS account.

Delivery

Delivery Package Screen

The Delivery Package screen is where you enter all delivery information about each package.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD

--------------------------------------- 4 Col Amt Ship # ID# Remark 1 #994934 W 2 #517821 E 3 #123456 E

Edit Dup Ship#6 +Paper COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

Note: The top two lines of the Delivery Package screen display the address information for the

stop.

Delivery Package Screen Definitions

• “4” – Indicates the Driver Release risk level (for that address).

• Col Amt - Shows the collection/C.O.D. amount entered for each package. Press the Soft

key ¤ located directly beneath the “COD” function to access the C.O.D. screen and enter the collection amount. For more on C.O.D. collections, see pages 36-38.

• Ship # (Shipper Number) - Requires that six characters be entered in the field. If a

shipper number is not available and you enter a name with fewer than six characters:

1. Enter name (e.g. ABC). Press Cycle key to highlight upper line.

2. Press Soft key ¤ directly beneath “Ship#6” and then press Enter è to move the

cursor to the “ID#” field.

• ID# (Package Identification Number) - If there are fewer than three characters,

press Enter è to move the cursor to the “Remark” field.

• Remark - This field is for specific information, such as left at, Non-Delivery, and package

type.

• Line Number (1) - Line number of packages recorded (1 to 999)

Delivery

ASD Delivery

Additional information is required when you deliver a package that has an ASD, or Air Shipping Document, attached. Proceed as follows:

1. From the Delivery Package screen, scan the ASD bar code and the ASD screen will display.

Air Shipping Document

ASD Trk # -> N2151613179 BIN -> Shipper # -> Pkg Weight -> (or N=None L=Ltr)

Msg->

Dup Ship#<6

ASD Screen

2. If the BIN is present, key enter it. Otherwise, press Enter è to go to the “Shipper #” field.

Key enter the shipper number from the ASD. Note: The BIN field will only accept a valid 10-digit BIN number.

Air Shipping Document

ASD Trk # -> N2151613179 BIN -> 2165413743 Shipper # -> ASDASD Pkg Weight -> L (or N=None L=Ltr)

Msg->

Dup Ship#<6

ASD Screen (Example)

Note: If a BIN is entered, and no shipper number is entered, the DIAD will automatically fill

the field with “ASDASD.”

3. Enter the weight. Use “N” if there is no weight and “L” for “letter.” Accurate weights are

important because they can affect billing.

4. Press Big Arrow Up and complete the delivery stop.

Note: Entering information in the “Pkg Weight” field automatically fills in the “ID Number”

field on the Delivery Package screen.

Delivery

Scanning

Bar Coded Packages

1. From the Delivery Package screen, scan. The Warning Laser screen will appear. Note: Be sure that the laser beam is pointing away from your eyes before scanning.

**************************** * * * WARNING LASER ACTIVE * ****************************

Warning Laser Screen

2. Hold the DIAD about 12 inches above the bar code at a 45° angle. The laser beam projects

downward and forward at a slight angle, so you will be able to see the beam.

3. The scanning beam must cover the bar code completely from left to right for a successful scan.

4. When the scan is successful, you will hear a DIAD confirmation tone.

5. If the scan is unsuccessful, you will see this screen:

**************************************** * Barcode Entry * * * * Please Enter Entire Barcode * * --------------------------- * * * *Msg->Scan Failed or Not Ready * ****************************************

Bar Code Entry Screen with Message

Delivery

6. Try once more to scan the bar code. If the second attempt fails, key enter the numbers exactly

as they appear below the bar code, but do not enter any spaces. Press Enter è. Delivery Package screen is displayed.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD

--------------------------------------- 1 Col Amt Ship # ID# Remark 1 #123456 E

Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

7. Key enter additional delivery package detail. Note: When multiple bar codes are present, scan the highest level first. Then scan all remaining

bar codes.

Non-Bar Coded Packages

1. From Delivery Package screen, key enter six-digit alphanumeric shipper number.

Note: If there is no shipper number, use the first six letters of the shipper’s name. If six letters are

not available, use as many as are available. Then press Cycle key if necessary to highlight upper function line and press Soft key ¤ directly beneath “Ship#<6” to complete the entry.

1. Highlight upper

function line

Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver



Delivery Package Screen – Shipper Number Less Than 6 Selection

2. Press the soft key directly

beneath the option

2. Key enter additional delivery package detail following current procedures.

Delivery

Signature Screen

This is where you obtain the customer’s signature on the DIAD.

1. Press Signature − to display signature screen, and press Enter è to verify number of

packages and stops.

2. Present the DIAD with the top of the unit toward the customer. It does not need to be reversed.

Signature screen image will be reversed so that it appears correctly for the customer.

Note: Customer must sign directly on display within the boxed area. Signature appears directly

beneath tip of stylus.

3. Press Signature − again. Signature screen (with signature) will be reversed so that it appears

correctly to you. Key enter receiver’s last name in the Clarification field. Press Enter è again.

121 SIR WILLIAM 502 Stops: [ 1] Pkgs: [ 1]

R.Leung

Clarification: [ MR LEUNG ]

Ovrride

Signature Screen

Hint: The key sequence is Signature − - Enter è - Signature − - Enter è.

Delivery

Signed Service Notice

Use this procedure whenever you deliver a package by accepting a signed Service Notice.

1. Press Soft key ¤¤ directly beneath “SDN”.

2. Delivery Package Screen is displayed with “Clarify Signature” field.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD

--------------------------------------- 1 Col Amt Ship # ID# Remark 1 #123456 E

Clarify Signature

/

Delivery Package Screen Showing Enter Location Field

3. Perform steps 3 through 7 of Driver Release procedure to select the appropriate release

location and complete the stop.

Note: Turn in your signed Service Notice(s) at your center during the End-of-Day routine.

C.O.D. Packages

Recording C.O.D. Packages

After scanning the bar code and/or entering the shipper number proceed as follows from the Delivery Package screen:

1. Press Soft key ¤¤ beneath “COD” on screen. Collection Due Entry screen is displayed.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD

--------------------------------------- 1 Col Amt Ship # ID# Remark 1 #123456 E

Press the soft key beneath COD

Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

Delivery

10.00

Collection Entry Ship#/ID: 123456 E

Col Barcode Type Amount

--------------------------------------- COD FC

Check

2. Key enter the C.O.D. amount.

Collection Due Entry Screen

3. When you accept a check for the C.O.D., press Soft key ¤¤ beneath “Check” on screen. The

C.O.D. Calculation screen will display.

Cash (Stop): 130.00 Ship # Cash due Col Amt Chk Amt 123456 10.00 0.00 455655 25.00 0.00

30.00 0.00

15.00 0.00 666666 50.00 0.00

Edit Multchk NonDel Check

C.O.D. Calculation Screen

4. Press Soft key ¤¤ beneath “Check” again if the check is for the full amount. The default

amount will automatically display the total amount of the C.O.D.s for that shipper number. For example, in the screen below, the default check amount for shipper #111111 will be $10.00. For shipper #455655 the default check amount will be $70.00.

Ship # Cash due Col Amt Chk Amt 123456 10.00 10.00 455655 25.00 70.00

30.00 0.00

15.00 0.00 666666 50.00 50.00

Multchk NonDel Check

C.O.D. Calculation Screen (Example)

Delivery

5. If the check amount does not equal the total amount due, key enter the amount of the check.

Press Enter è the “Cash Due” field will show the balance due. You may change the status of a C.O.D. to show it was not collected by pressing Soft key ¤¤

beneath “NonDel” while in the C.O.D. Calculation screen or the Delivery Package screen. If a C.O.D. is marked as a Non-Delivery, the C.O.D. is no longer displayed on this screen.

All C.O.D.s on this screen are used to calculate the revenue collection to be turned in.

Note: You can accept multiple checks for one package by pressing Soft key ¤¤ beneath

“Multchk” from the “Chk Amt” field.

C.O.D. Requirements Prompt

The DIAD prompts you with the “Does Shipper Require Cash (Y/N)?” message when a C.O.D. package has a “Not In” or “Closed” status. You must determine if the C.O.D. requires cash only or if the customer may pay with a check.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD

--------------------------------------- 1 Col Amt Ship # ID# Remark 1 10.00 #123456 E NI1

Does Shipper Require Cash (Y/N)? N

Yes No

Delivery Package Screen with C.O.D. Requirements Pop-Up

Delivery

Non-Delivery

The Non-Delivery Menu is used to select a reason for a package that could not be delivered or picked up. When you press Non-Delivery, the DIAD will prompt you for the necessary information.

Non Delivery Menu

1 2 3 Other REFused CLOsed

4 5 6 Not In No Money Not Ready

Non-Delivery Menu

1. Select a reason from the Non-Delivery Menu or press 1 (“Other”) to display the Other Non-

Delivery Reasons screen.

Other Non Delivery Reasons 1 2 3 Damaged Future Moved 4 5 6 Need Apt Need Dir NS Co./Per 7 8 9 NS Number NS Street Will Call ττ

Other Non-Delivery Reasons Screen

2. For additional options press Big Arrow Down . The Additional Non-Delivery Reasons

screen will appear. Select a reason or press X (“Other”) to key enter a reason.

A-APO/FPO I-Out Of Ter Q-RemoteAre σσ B-Deceased J-Over 108 R C-Emer Cond K-Over 130 S D-Missed L-Overgoods T E-Need Suite M-Overweight U F-No COD Amt N-Strike V G-NS Cty/Twn O-Vacation W H-Out Of Bus P-Will Keep X-Other ττ

Additional Non-Delivery Reasons Screen

3. Record your next package or follow stop complete procedures.

Delivery

Non-Delivery Menu Definitions

• 1 (“Other”)—Select this option if the reason for Non-Delivery does not appear.

• 2 (“REFused”)—The DIAD will display a list of reasons for refusal. Select the appropriate

reason and the DIAD will prompt you for the return address.

• 3 (“CLOsed”)—Indicates a business that is closed during normal delivery hours. The

DIAD will prompt for attempt number 1, 2, or 3 (or H = Holiday).

• 4 (“Not In”)—Use this selection when the consignee is not in and you are unable to make

an indirect delivery. The DIAD will prompt you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return address.

• 5 (“No Money”)—For C.O.D. packages. The DIAD will prompt you for attempt number

1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return address.

• 6 (“Not Ready”)—For Call Tag packages and one-time pickups. The DIAD will prompt

you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return address.

Missed Packages

Reporting missed packages correctly is important. Be sure to record every package for which you are unable to make a delivery attempt. Examples of missed packages:

• Damages loaded on car, no delivery attempt made.

• Needed to be re-wrapped.

• Delivery attempt to business before or after posted hours or during lunch (1200 to 1300).

• Mis-load, not delivered. (Requires Center authorization.)

To record a missed package, press D (“Missed”) from the Additional Non-Delivery Reasons screen.

Delivery

Package Info

The Package Info Sort Key is used to capture additional package information. When you select the package type, the DIAD will prompt you for the necessary information.

Package Type Menu

1 2 3 Return

4 5 6 AOD Call MX|FC|DF

SplCnts IntlChk PreComm

Package Type Menu

Package Type Menu Definitions

• 2 (“Return”)—A package that is being returned to the original shipper. Enter the name of the

original receiver.

• 4 (“AOD”)—A package, with an AOD, or Acknowledgement of Delivery, attached.

Important: This package type is not used for a Delivery Confirmation package. Scan the

Delivery Confirmation label instead. Continue to pull and turn in all AOD tags.

• 5 (“Call”)—Call Tag. Select when picking up a Call Tag package without a 1Z bar code.

There are two ways to process Call Tags. Not applicable worldwide.

• 6 (“MX/FC/DF”)—Use to record merchandise exchange packages, fur calls, and driver

follow-ups.

Delivery

Late Air Reasons

The DIAD requires you to select a late air reason after a stop complete when one of the following types of packages is delivered past its commit time:

• Early A.M.

• Next Day Air.

• Next Day Air Saver (Commercial stop only).

• 2nd Day Air A.M. (Commercial stop only).

• Time-Sensitive International.

If you scan a Worldwide waybill bar code, you will be prompted to select the service class that has been designated on the waybill. The DIAD cannot determine which class of service is indicated on the waybill (such as Express, Expedited, or Standard).

Select Service Class A-Early AM/Express Plus B-Express C-Express Saver D-Expedited/Rapido E-3 Day Select F-Standard G-Economy

Select Service Class Screen

The commit times for Postal Codes and city exceptions have been downloaded to the DIAD. The DIAD also distinguishes between rural and city address ranges that have two different commit times. These commit times reflect the commit times listed in the current Air Services Guide that is distributed to our customers.

121 SIR WILLIAM BLVD LINE TECHNOLOGY RM:502 Select Late Air Reason

A – Customer Opens After Commit Time/ Consignee Requested Late Delivery B - Severe Weather Delay On Area C – Other

Late Air Reasons Screen

Delivery

Late Air Reasons Screen Definitions

• A (“Customer Opens After Commit Time/Consignee Requested Late Delivery”)—Choose

this reason when the firm’s posted hours show that the business is closed until after the commit time or when the consignee requested a delivery time later than the commit time.

• B (“Severe Weather Delay On Area”)—Choose this reason to indicate an on-area delay

caused by environmental circumstances beyond your control (such as earthquake, flood, etc.). You must have center approval to use this reason.

• C (“Other”)—Select for any other reason.

Note: The DIAD will prompt you for a late air reason on enhanced UPS Next Day Air Saver and

UPS 2nd Day Air A.M. packages that are delivered past their commit times to a commercial stop only. Only the first two choices will be transmitted to TTS. You will not be prompted for a late air reason if a previous attempt was made prior to the commit time (with the same DIAD).

Edit Late Air Reason Screen

If you choose to edit a stop, and that particular stop has a late air reason, you will be prompted by the following screen.

121 SIR WILLIAM BLVD LINE TECHNOLOGY RM:502 Edit Late Air Reason ==================== Other

Change Late Air Reason Y or N ? N

Yes No

Edit Late Air Reason Screen

Either accept the existing late air reason or select another.

• Press Soft key ¤¤ beneath “Yes” to return to the Late Air Reasons screen.

• Press Soft key ¤¤ beneath “No” to accept the current reason and return to the Delivery

Address screen.

Other Delivery Options

OTHER DELIVERY OPTIONS

Pre-Recording

To Pre-Record a Stop

1. From Delivery Address screen, key enter the street number and street name.

2. Highlight last line and press Soft key ¤ beneath “PreRec” to automatically pre-record the

stop.

Highlight last line and press the soft key beneath PreRec

SplCnts IntlChk PreComm / Edit Dup PreRec Ovrride

Delivery Address Screen

Note: A stop can also be pre-recorded after the package detail has been added.

To Access Stops From the Pre-Record List

1. From “Street #” field on Delivery Address screen, highlight bottom line and press Soft key ¤

beneath “PreRec” to access pre-record stop list.

121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5

------------------------------- # Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. Press Little Arrow Down ⇓ or Little Arrow Up ⇑ to highlight appropriate consignee and

press Enterè.

Other Delivery Options

Stop the DIAD Alert Screen

You cannot stop the DIAD until all pre-recorded pickup or delivery stops are given a stop completed status. If any pre-recorded scheduled pickup stops are not complete at the end of the day, the Pre-Record Pickups Exist screen will display to alert you.

Complete or Void Prerecorded Stops

Press Any Key to Continue

Pre-Recorded Pickups Exist Screen

Press Big Arrow Up and enter stop disposition.

Other Delivery Options

Multiple Stops Left At One Location

Follow these steps if you attempt to deliver multiple stops and leave them at one address. Each recorded address is counted as a stop.

1. Highlight bottom line and press Soft key ¤ beneath “PreRec” to access pre-record stop list.

121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. Use Little Arrow Up ⇑ and Little Arrow Down ⇓ to scroll to each stop that will be tagged as

“left at”.

3. Press Soft key ¤ beneath “LA/Com” (commercial) or “LA/Res” (residence) at each stop.

Original Receiver Residence/Commercial Indicator screen will display for each stop.

Note: The flag “LR” will appear next to packages marked “Left At-Residence.”

The flag “LC” will appear next to packages marked “Left At-Commercial.”

121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 LR TAMAN WARNA RISE 1 LC

Dup/Com Dup/Res LA/Com LA/Res

2. The

corresponding Left At flag appears here

Pre-Record List

1. Press the soft key under the

appropriate Left At option

Other Delivery Options

4. After tagging the necessary stops, press Signature −.

5. Verify the number of stops and packages and press Enter è.

6. Have the receiver sign the DIAD using the stylus. Press Signature − again.

7. Clarify the receiver’s last name in the “Clarification” field. Press Enter è.

8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear.

Delivery Location/Receiver 1 2 3 Residence Dock 4 5 6 Front Desk Reception Mail Room 7 8 9 Office Receiver Guard

0-OTHER

Delivery Location/Receiver Screen

9. Indicate where you left the packages.

10. Key enter the left-at address for the packages.

Left – At Address Screen

Left – At Location:

/

Left - At Address Screen

Other Delivery Options

Multiple Stops Left At Central Receiving Location/Mail Room

Follow these steps to deliver multiple delivery addresses to one central receiving location or mailroom. This type of delivery counts as one stop.

1. From the “Street #” field on the Delivery Address screen, press Soft key ¤ beneath “PreRec”

to access pre-record stop list.

121 LINE TECHNOLOGY SIR WILLIAM BLVD ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 TAMAN WARNA RISE 1

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

2. Use Little Arrow Up ⇑⇑ and Little Arrow Down ⇓⇓ to highlight appropriate consignee.

3. Press Soft key ¤ beneath “Dup/Com” (commercial) or “Dup/Res” (residence) at selected

stop to tag each one, as left at the receiving location or mailroom.

Note: The flag “LR” will appear to the right of the “# Pkg” column for the consignee’s first

package. The flag “DR” or ”DC” (for “Duplicate”) will appear for additional packages left at the same address.

121 LINE TECHNOLOGY

2. The

corresponding Duplicate option appears here

1. Press the soft

key under the appropriate Duplicate option

SIR WILLIAM BLVD ASEANA Rm 502 Flr 5

--------------------------------# Pkg-LA SIR WILLIAM BLVD 2 LR TAMAN WARNA RISE 1 DC

Dup/Com Dup/Res LA/Com LA/Res

Pre-Record List

4. After tagging the necessary stops, press Signature −.

5. Verify the number of stops and packages and press Enter è.

6. Have the receiver sign the DIAD using the stylus. Press Signature − again.

7. Clarify the receiver’s last name in the “Clarification” field. Press Enter è.

Other Delivery Options

8. Press Stop Complete 44. The Delivery Location/Receiver screen will appear.

Other Delivery Options

Delivery Location/Receiver 1 2 3 Residence Dock 4 5 6 Front Desk Reception Mail Room 7 8 9 Office Receiver Guard 0-OTHER

Delivery Location/Receiver Screen

9. Indicate where you left the packages.

10. Key enter the left-at address for the packages.

Left – At Address Screen

Left – At Location:

/

Left – At Address Screen

Other Delivery Options

02100000006

Editing a Completed Stop and Tracking Information

Completed Stop

1. From “Street #” field on Delivery Address screen, highlight last line and press Soft key ¤

beneath “Edit” to access the stop. Big Arrow Down displays Delivery Package screen.

Street # Street Name EDIT Type Dir Suf 121 SIR WILLIAM BLVD City PostCode Unit ASEANA 27369 1001 Consignee Room Flr LINE TECHNOLOGY 502 5 Note:1 CDS N Completed Stop = 0 Prerec Stop = 0 SplCnts IntlChk PreComm / Edit Dup PreRec Ovrride

Delivery Package Screen With EDIT Designation

2. Make the changes, then press Stop Complete 4.

Package Tracking Information

1. In the Delivery Package screen, move the cursor to the shipper number to be edited.

2. Highlight next to last line and press Soft key ¤ beneath “Edit” to access Package Edit screen

to view and edit information.

Package Edit Screen Shipper / ID # ->ASDASD N 1Z/3Z Tag # -> Tracking # -> Delivery Conf# -> Cons Billing # -> Edit Addl Info

Edit

Package Edit Screen

Package Edit Screen Definitions

• Shipper/ID#—Shipper number and identification number of the package.

• 1Z/3Z Tag #—Shipper number, service class, and package reference number.

• Tracking #—Tracking number (PTN).

• Delivery Conf #—Delivery Confirmation control number from the Delivery Confirmation label.

• Cons Billing #—Consignee Billing tracking number from the Consignee Billing label.

• Edit Addl Info —This package has additional information (PO#, Dept#, or Ref#).

• Saturday Pkg —Will only appear if the DIAD is used for Saturday delivery.

Other Delivery Options

Voiding a Delivery Package or Stop

To Void a Package

1. In the Delivery Package screen, move cursor to the shipper number and press Void .

2. Press Soft key ¤ beneath “Yes” to answer the question: “Void This Package (Y/N)?”

3. If stop is active, package data disappears. If stop is complete, package is marked as void.

To Void a Delivery Stop

1. Void all packages first on the Delivery Package screen.

2. Press Big Arrow Up key to display Delivery Address screen.

3. Press Void and press Soft key ¤ beneath “Yes” to answer the question: “Void Stop

(Y/N)?”

Note: You cannot void a delivery stop once you have pressed Stop Complete 4.

Paper Record Totals

This screen is used both to enter packages that have been recorded on the Delivery Information Record, and to record the total number of packages delivered to a stop.

1. From the Delivery Package screen, with cursor in “Ship #” field, press Soft key ¤ beneath

“+Paper”. Paper Delivery Record screen appears.

Street # Street Name Type Dir Suf 121 SIR WILLIAM BLVD

--------------------------------------- 1 Col Amt Ship # ID# Remark 1 #123456 E

Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver

Delivery Package Screen

Gross Pkgs This Stop: 30

Total Pkgs Handwritten by Driver: 6

Other Delivery Options

Paper Delivery Record Screen

Other Delivery Options

Paper Delivery Record Screen Definitions:

• Gross Pkgs This Stop—Includes all packages delivered to this stop whether recorded on

DIAD, PPRS (pre-recorded), or Delivery Information Record.

• Total Pkgs Handwritten by Driver—Number of packages handwritten by driver either on

the Delivery Information Record or on customer copy.

2. Enter gross packages for this stop.

3. Enter total packages recorded on paper.

4. Press Big Arrow Up to return to the Delivery Package screen.

5. Record your next package or complete the stop.

Delivery Confirmation

The Delivery Confirmation screen appears after you scan or key enter a green Delivery Confirmation tracking label. These labels are used by shippers without automated shipping systems.

Delivery Confirmation Shipper #->123456 Tracking #->D1807155665 Alt Ctrl #->654321 Sig Req'd Y/N Y Msg->

Ship#<6 Yes No

Delivery Confirmation Screen

Delivery Confirmation Screen Definitions:

• Shipper #—Shipper number on the package.

• Tracking #—Tracking number on the package.

• Alt Ctrl #—Alternate control number that a shipper may be using to track the package.

• Sig Req’d—“Y” is default.

• Msg—For messages.

Other Delivery Options

1. Scan or key enter the shipper number.

• Key enter the alternate control number or press Enter è if there is not one.

2. If Delivery Confirmation label has “Y” in the “Signature Required” field, you must obtain

signature.

3. Complete required information and press Big Arrow Up to return to Delivery Package

screen.

4. Record your next package or complete stop. Note: Some Delivery Confirmation PTN and 1Z bar code ranges automatically require you to

obtain a signature when they are scanned.

Other Delivery Options

Special Counts Screen

The Special Counts screen allows you to keep track of specific events.

1. From most Delivery, Pickup, or Statistics Card screens, or at the Package Type Screen, press

Soft key ¤ beneath “Splcnts”.

Package Type Menu

1 2 3 Return

4 5 6 AOD Call MX|FC|DF

SplCnts IntlChk PreComm

Package Type Menu

2. The Special Counts screen will display.

Daily Totals Unit Totals for Add Tot this Stop ARS 0 || Special A 0 Special 1 0 0 || Special B 0 Special 2 0 0 || || || ||

Special Counts Screen

3. Use Big Arrow Up and/or Big Arrow Down to select move the cursor to appropriate

field, and enter information.

Special Counts Screen Definitions:

• ARS—Number of Authorized Return Service packages picked up.

• Special 1—Number of CDS packages requiring key-entered additional package detail.

• Special 2—Number of calls made to CSC to report tracking information on deliveries or

exceptions.

• Special A—Number of packages delivered that weighed over 70 lbs.

• Special B—Number of packages picked up that weighed over 70 lbs.

Important Note: Check local guidelines for recording Special A and Special B packages.

Other Delivery Options

Preload Communications

You can key enter information about:

• The car load condition.

• Misloaded packages.

This information is printed out each morning on the Preload Communications Report and given to the preloader.

Accessing the Preload Communication Misload Screen

If you access Preload Communications after you have key entered the delivery address, the DIAD will attach misload information to the specific address.

Use this option to enter more detailed information about a misloaded package. To access the Preload Communication Misload screen:

1. From Delivery Address screen, key enter address of misloaded package. Press Big Arrow

Down .

2. Press Soft key ¤ beneath “PkgInfo”. Package Type Screen is displayed.

3. Press Soft key ¤ beneath “PreComm” from the Package Type Screen. The Preload

Communication Misload screen displays.

Preload Communication (Misload)

Found in Section: 1A Should be Section: 1B Out of Seg Y/N: Y Seq Nbr on Pkg: N On Area Y/N: Y On Trailer Y/N: N

Yes No

Preload Communication Misload Screen

4. Enter specific information about a misloaded package as listed on the Delivery Package screen.

5. Press Soft key ¤ beneath “Yes” or “No” as required to answer Y/N questions.

6. Press Big Arrow Up to return to the Delivery Package screen. Complete key entry of

package detail.

Other Delivery Options

7. If you are not going to deliver the misloaded package, follow the steps to record a missed

package.

• Select “Non-Del” and then press 1 (“Other”).

• Press Big Arrow Down and press “D” (“Missed”).

8. Record your next package or complete the stop.

Selecting the Preload Communications Load Screen

Use the Preload Communications Load screen for information on the package car load in general.

1. From most Delivery, Pickup, or Statistics Card screens, except the Delivery Package screen,

press Soft key ¤ beneath “PreComm”.

2. The Preload Communications Load screen will display.

Preload Comm (Load) Car 221234 Y 1. Was load acceptable? Y 2. Commit time pkgs in proper area? Y 3. Labels spaced for selection? Y 4. Pkgs loaded securely? Y 5. Pkgs loaded in sequential order? Comments:

Yes No

Preload Communications Load Screen

3. The Preload Communications Load screen describes the quality of the package car load in

general. Press Soft key ¤ beneath “Yes” or “No” as required to answer questions.

4. If necessary, you can enter and edit any additional “Comments” information, up to 71

characters.

5. Press Big Arrow Up to return to the previous screen.

Other Delivery Options

Load Quality Prompt

If you key enter an ending mileage without entering the load quality rating for the current vehicle, a Load Quality prompt will display.

Vehicle 1 Car # 221234 Start 1234 Finish 1298 Tot 64 Pump1 1 Fuel1 15 Oil 0 Pump2 0 Fuel2 0 ττ

----Trailer #--------Couple---Uncouple-1 1 0 2 0 0 Was Load Quality Acceptable (Y/N)? N

Yes No

Vehicle Screen With Load Quality Prompt

International Shipment Checklist

The International Shipment Checklist on the DIAD allows you to review and obtain information on each international package picked up. The International Shipment Checklist can be accessed from most Delivery, Pickup, or Statistics Card screens, and is view-only.

1. From most screens, press Soft key ¤ beneath “IntlCkList” or select “IntlChk” from any of

several screens. International Shipment Checklist screen displays.

2. Press Little Arrow Up ⇑ or Little Arrow Down ⇓ to move the highlight bar up or down one

row.

ALL INTERNATIONAL SHIPMENTS CHECKLIST Verify invoice on lead package: οο Value

οο Currency οο Description of Goods οο Country of Origin

Except Express Envelopes, Documents of No commercial value and EU to EU goods in Free Circulation

οο Verify all packages in multiple

International Shipment Checklist Screen (Initial Screen)

Other Delivery Options

pkg shipment WAYBILL AUDIT (All Shipments):

οο Shipper number/account number οο Name of sender & phone number οο Shipper name & address (including

postal code)

οο Receiver contact person/phone number οο Receiver name & address (including

International Shipment Checklist (First Continuation Screen)

postal code)

οο One Payment of Charges selected οο One Service Level selected for all Packages within the shipment οο No. of Packages in Shipment is Recorded οο Description of goods οο Shipper signature and current date

International Shipment Checklist (Second Continuation Screen)

οο Tracking labels on all other packages in shipment (2 of _, 3 of _)

Additionally, Audit For:

οο T doc present for all goods not in

Free circulation

οο EUR Certification stamped by customs

if applicable

International Shipment Checklist (Third Continuation Screen)

Note: This screen is view only. No entry can be made.

3. Review the list of instructions to verify that all the documentation needed by Customs is on each

international package that is picked up.

4. Press Big Arrow Up to return to screen you were viewing prior to selecting International

Shipment Checklist.

Note: Whenever the DIAD experiences a memory restart, the International Shipment Checklist

may be deleted.

Pickups

QUICK REFERENCE - PICKUPS

Typical Scheduled

Pickup Stop

(Non-Letter Center)

Scheduled pickups have been downloaded to the DIAD and must be picked up daily.

1. Press 1 (“Scheduled”) from the Main Menu.

DIAD Main Menu V21.32_D3 [12:14]

1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS

SplCnts IntlChk PreComm

Main Menu

2. The Scheduled Pickup Account List will appear. This list shows each of your regular pickup

accounts in pickup order. Scroll through the Scheduled Pickup Account List using Little Arrows or Big Arrows. (Little Arrows advance one line at a time. Big Arrows advance four

lines at a time.) Highlight the pickup account to be edited and press Enterè.

1025 LEUNG ENTERPRISES 17:30 VICTORIA HARBOUR DOCK ASEANA Rm Flr

----------------------- 0 Prerecorded - LEUNG ENTERPRISES 90123456 17:30 DAVIS INVESTMENTS 78901234 17:30 PEARL GARDEN HOTE 56789012 18:00 MAJESTIC HOTEL 34567890 18:00

Scheduled Pickup Account List

3. The Scheduled Pickup Package screen will appear. Key enter number of packages being

picked up and record any money collected at pickup (C.O.P.).

Pickups

LEUNG ENTERPRISES DOCK 17:00 Scheduled Ship#:123456 Unit:1001 LBX (Y/N): N

---------------------------------------Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk NoLBXBC COP NonPU PreRec Check

Scheduled Pickup Package Screen

4. Press Stop Complete 4. You will return to Account List. Highlight next pickup account using

Little Arrow Up ⇑ and Little Arrow Down ⇓, or press Escape to return to Main Menu.

Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

Note: You can pre-record a scheduled pickup stop. Enter the stop, then press the Soft key ¤

beneath “PreRec” while you are in the Scheduled Pickup Package screen. A “P” is displayed to the left of a pre-recorded account in the Scheduled Pickup Account List. An asterisk “*” is displayed to the left of a completed stop account.

A “P” indicates a Pre-recorded account

An “*” Indicates a completed Stop Account

1025 LEUNG ENTERPRISES 17:30 VICTORIA HARBOUR DOCK ASEANA Rm Flr

----------------------- 1 Prerecorded - LEUNG ENTERPRISES 90123456 17:30 DAVIS INVESTMENTS 78901234 17:30 PPEARL GARDEN HOTE 56789012 18:00 *MAJESTIC HOTEL 34567890 18:00

Scheduled Pickup Account List

Pickups

•

identifier

Overview

There are several types of pickups you can complete with the DIAD. The first three appear on the Main Menu.

• Scheduled Pickup—A pickup that has been downloaded to the DIAD and is completed daily.

• Unscheduled Pickup—A pickup that is not requested on a daily basis. For example, when

you assist other service providers by completing pickups for them.

• One-Time Pickup—A customer-requested pickup for a predetermined number of packages.

• On Demand Pickup (On Call or Generic)—See On Demand section, page 80.

Scheduled Pickups (Main Menu Option 1)

Letter Center

Use the following procedures when the pickup location is a Letter Center. Note: You can also make Letter Center pickups as unscheduled or On Demand.

1. Locate the nine-digit, unique Letter Center bar code inside the Letter Center, on the upper-right

corner of the opened door. (Example: 7L0005414.)

Œ

Ž

7L-Letter Center

6-digit shipper

number

Check digit

Pickups

2. From Scheduled Letter Box Pickup Package screen, scan the Letter Center bar code. Six-digit

shipper number will fill “LBX Id” field.

10:50 Scheduled LBX Id: Unit:1001 LBX (Y/N):Y

---------------------------------------Totl:0

SplCnts IntlChk NoLBxBc COD NonPU PreRec Check

Scheduled Letter Box Pickup Package Screen

Note: If you are unable to scan or key enter the Letter Center bar code, press Soft key ¤

beneath “NoLBxBc” to exit the “LBX Id” field.

3. As you remove each letter or pak from the Letter Center, verify that the ASD is complete. Fill

in any missing information. Make sure the billing information and weight are complete.

000 541

ASD Label

4. Remove the green UPS copy and turn it in with all other Letter Center pickup documents

(ASDs, UPS Shipping Records, etc.).

Note: Any other pickup record documents must be segregated and turned in with the ASDs so the

customer receives the Letter Center rate.

5. At the Pickup Package screen, scan or key enter the ASD bar code. All ASDs must be origin

scanned!

6. After scanning, the Tracking Number screen displays. Enter the method of payment for each

ASD.

Pickups

Tracking # Cr Cash Check 2 N1421618234 N 0.00 15.50 1 N3214687425 N 0.00 20.00

COP Check

Tracking Number Screen

7. Press Big Arrow Up .

8. Record additional pickup package information and the total number of packages picked up.

The ASD revenue fields display ASD totals. These fields only display if cash or checks are associated with the scanned ASD.

10:50 Scheduled LBX Id:XE1234 Unit:1001 LBX (Y/N):Y

ASD Fields

Total = cash and checks

---------------------------------------Totl:2 ----- ASD --- Tot: 35.50 Ck: 35.50 Cash Due: 0.00 SplCnts IntlChk NoLBxBc COD NonPU PreRec Check

Scheduled Letter Box Pickup Summary Screen - Display ASD Revenue Feature

9. The “Cash Due” field displays total cash due at this Letter Center stop. Non-ASD totals do not

display.

10. Follow normal stop complete and Letter Center routine.

Note: For prepaid ASDs, leave the credit indicator at “Y.” Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

Pickups

Complete This Stop (Y/N)? N

Alert Screens

You will see this screen if you press Stop Complete 44 and one or both of the conditions shown on the screen exists.

**************************************** *Notice: Following Condition(s) Exist * *--Revenue Exists, but no pkgs present *

Œ

*--Pickup Scanned pkgs > Total pkgs *

•

* * * * * * ****************************************

Yes No

Stop Complete Conditions Exist Screen

Œ Occurs when revenue from a scanned ASD has been entered

and a stop shows an exception, such as “NI-1.”

• Indicates more origin-scanned packages than the “Totl” field displays.

Pickups

Unscheduled Pickups (Main Menu Option 2)

Non-Letter Center

1. Press 2 (“Unscheduled”) from the Main Menu.

2. If there are ASDs at the pickup point, verify the ASD to ensure that it is complete. Fill in the

missing information. Make sure that billing information and weight are complete.

3. Key enter address information and press Big Arrow Down .

4. Key enter the customer’s shipper number.

5. Remove the green UPS copy and return it to your center.

6. At the Unscheduled Non-Letter Box Pickup Package screen, scan or key enter the ASD bar

code. All ASDs must be origin scanned!

GREAT EAGLE HOTEL Unscheduled Ship#:123456 Unit:1001 LBX (Y/N):N

---------------------------------------Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk NoLBxBc Yes No COP NonPU Ship#<6 Check

Unscheduled Non-Letter Box Pickup Package Screen

Note: For an unscheduled Letter Center pickup, scan the Letter Center bar code and the DIAD

will automatically prompt you with “Make This a LBX Pickup (Y/N)?” Select Yes and the “Ship #” field will automatically display the LBX ID.

7. After scanning, the Tracking Number screen displays. Enter the method of payment for each

ASD. If the package is prepaid, leave default for “CR” as “Y.”

Tracking # Cr Cash Check 2 N1421618234 N 0.00 45.00 1 N3214687425 N 32.00

COP Check

Tracking Number Screen

Note: The DIAD provides an override feature for ASD bar codes that might not be recognized by

the DIAD. Select “COD” after scanning the ASD to display the “Revenue Amounts” fields.

Pickups

Check = total checks

8. Press Big Arrow Up . Record additional pickup package information and the total number

of packages picked up. ASD revenue fields display any cash or checks that were entered as a method of payment on the previous Tracking Number screen. These fields only display if cash or checks are associated with the scanned ASD. ASD fields include: “Totl” (total cash and checks) and “Chk.”

GREAT EAGLE HOTEL Unscheduled Ship#: 123456 Unit:1001 LBX (Y/N):N

----------------------------------------

ASD Fields

Total = cash and checks

Unscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature

Totl:3 ----- ASD ---- --- NON ASD - Tot: 77.00 Tot: 0.00 Ck: 45.00 Ck: 0.00 Cash Due: 32.00 SplCnts IntlChk NoLBxBC Yes No COP NonPU Ship#<6 Check

9. Key enter any non-ASD amounts. Non-ASD fields include: “Totl” (total cash and checks) and

“Chk.”

GREAT EAGLE HOTEL Unscheduled Ship#:123456 Unit:1001 LBX (Y/N):N

---------------------------------------Totl:3 ----- ASD ---- --- NON ASD - Tot: 77.00 Tot: 15.00 Ck: 45.00 Ck: 15.00 Cash Due: 32.00 SplCnts IntlChk NoLBxBC Yes No COP NonPU Ship#<6 Check

Non-ASD Fields

Total=cash and checks

Unscheduled Non-Letter Box Pickup Summary Screen - Display ASD Revenue Feature

10. View the “Cash Due” field for the total amount of cash (no checks) due on both ASD and non-

ASD pickups.

11. Press Stop Complete 4. Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

Pickups

One-Time Pickup (Main Menu Option 3)

To record one-time pickup stops:

1. Press 3 (“OneTime”) from the Main Menu.

2. Key enter the address. Press Big Arrow Down .

3. Key enter the last three digits of the One-Time ID (the last three digits of the customer’s

telephone number).

4. Record the pickup information.

COOMBS RESTAURANT One Time Ship#:123456 Unit:1001 ID:

---------------------------------------Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk COP NonPU Ship#<6 Check

Pickup Screen

5. Key enter the amount of money collected.

6. Press Stop Complete 4. You will return to the Main Menu. Note: If you are unable to complete the pickup for any reason, use Soft key ¤ to select

“NonPU”. The Non-Pickup Menu will appear.

Non Pickup Menu

1 2 3 Missed Cancelled Closed

4 5 6 Not In No Money Not Ready

Non-Pickup Menu

Pickups

Pickup Summary Bar Codes

With the automation of UPS shipping systems, many of our customers generate a Pickup Summary Bar Code Report when they close out their shipping activity at the end of the day. The Pickup Summary Bar Code (PSB) is a 23-character code generated by any customer using an automated shipping system, such as TeleShip, OnLine Office, or OnLine Professional.

Pickup Summary Bar Code Report

Pickups

Completing the Pickup

If customers generate Pickup Summary Bar Code Reports at their locations, follow these steps during your normal pickup routine:

1. Verify the total number of packages picked up against information on the Pickup Summary Bar

Code Report.

2. From the Scheduled Non-Letter Box Pickup Summary screen, scan or key enter the pickup

summary bar code.

LEUNG ENTERPRISES DOCK 17:30 Scheduled Ship#:123456 Unit:1001

---------------------------------------Totl:0 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0

Scheduled Non-Letter Box Pickup Summary Screen

3. Once you scan pickup summary bar code, Tracking Number screen displays label.

Tracking # Cr Cash Check 2 91123456000000003000038 1 91123456000000003000046

COD Check

Tracking Number Screen

4. Scan any remaining unique pickup summary bar codes at same stop.

5. Press Big Arrow Up to return to Pickup Package screen.

LEUNG ENTERPRISES DOCK 17:30 Scheduled Ship#:123456 Unit:1001 Total PSB’s:2

---------------------------------------Totl:30 Tot: 0.00 Loos:0 Ck: 0.00 Pall:0 SplCnts IntlChk COP NonPU Ship#<6 Check

Pickup Package Screen

Pickups

6. Key enter the total number of packages picked up in the DIAD.

7. Sign the Pickup Summary Bar Code Report, recording the pickup time and the number of

packages picked up. The report stays with the shipper.

8. If high-value packages are in the pickup, the automated shipping system will generate a High

Value Report. The system can produce two separate reports for total value over $1,000 and $5,000. Sign the High Value Report and return it to the center.

High Value Report

On Demand Events

New

ON DEMAND EVENTS (MAIN MENU OPTION 9)

System Overview: How it Works

DIAD III, which is equipped with a data radio, can send messages to a center and/or dispatch site, and receive messages from either site. The service provider can receive messages such as requests for a pickup, a delivery, or an assist. These are called On Demand events.

You can receive or initiate these types of On Demand events:

Pickup:

• OCA—A pickup with the service type of On Call Air (OCA).

• Generic—A pickup with the service type of generic will include Rapid Recovery

requests, such as a customer’s request for an additional pickup.

Delivery:

• Generic—A delivery with the service type of generic will include Rapid Recovery

requests. Examples include a customer’s request for a re-delivery attempt or request to pick up a package that was previously delivered, such as a misdelivery, a refused, or a damaged package.

Assist:

• Generic—An assist with the service type of generic.

Receiving On Demand Event Messages

The On Demand Alert screen appears on your DIAD whenever the center or dispatch site transmits an On Demand event message. This indicates that a customer needs a specific service, such as an On Call Air pickup (OCA).

On Demand Alert Pickup - OCA KENNETH CHAN CHEVROLET 145 SIR WILLIAM BLVD ASEANA Commit: 17:45 Pkgs: 3 Ready: 17:00 Close: 18:00 Time: 15:00 Enter OVERRIDE, PRERECORD or ETA:

PreRec Ovrride

On Demand Alert Screen

On Demand Events

On Demand Alert Screen Definitions

• Alert—Status of the alert.

Ø New—First time message has been dispatched. Ø Modify—Contains updated information about an existing event, such as an address or

commit time change. Check the screen for new or changed information. Appears only if the event has not been stop completed.

Ø Cancel—Cancels a previously dispatched event and removes it from the list (only if the

stop has not been stop completed).

• Comment—May contain additional information about the event (up to 24 characters) or

future service type information, such as Rapid Dispatch Recovery.

• Customer Name

• Address

• Ready—The time that the customer will be ready.

• Commit—The time committed for completion of the service.

• Pkgs—The number of packages expected.

• Close—The time that the customer facility closes.

Accepting On Demand Events

To acknowledge receipt and accept the On Demand Event enter an “ETA” (Estimated Time of Arrival). Once you accept the event, the DIAD adds it to the On Demand Event List. Highlight the bottom line. Then press Soft key ¤ beneath “Ovrride” to tell the center you are unable to service the event.

Overriding an On Demand Event

If you receive an On Demand message that you are unable to service due to a breakdown or being out of the area:

1. When “Ovrride” has been selected, DIAD displays Select Override Response screen. Enter a

reason for answering with an override.

Select Override Response

1 – Vehicle breakdown 2 – Out of area 3 4 5 0 – Other

Select Override Response Screen

On Demand Events

2. Select a listed option or press 2 for (“Out of area”).

Enter Details (Optional):

To: Out of area

Escape - Clear Enter - Send

Override Response Key Entry Screen for Pre-Defined Response

3. To send the completed message, press Enter è. Then press Soft key ¤ to select “Yes” to

respond to the question, “OK to Send Y/N?”

Enter Details (Optional):

To: Out of area

OK to Send Y/N?

Yes No

Override Response Key Entry Screen With OK Message

Editing On Demand Events

1. Access the On Demand Event List from the On Demand Services Menu. This process is similar

to servicing an event for a pickup, delivery, or assist.

2. Use Little Arrow Down ⇓ to place the cursor on the On Demand stop to be edited.

3. Press Enter è.

4. Update as needed.

5. Press Stop Complete 4.

On Demand Events

On Demand Event: Pickup

1. Press 9 (“ODS”) on the Main Menu.

DIAD Main Menu V21.32_D3 [12:14]

1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS

SplCnts IntlChk PreComm

Main Menu

2. Press 1 (“Pickup”) from the On Demand Services Menu.

On Demand Services Menu

1 2 3 Pickup Assist

4 5 6 Delivery

On Demand Services Menu

3. The On Demand Pickup List will appear. Select an event from the On Demand Event List and

service it, or add an event by using Soft key ¤ to select “AddStop”.

Note: When adding an event, the Delivery Address screen will appear prior to the ODS Pickup

Detail screen.

KENNETH CHAN CHEVROLET 18:00 BILL MUNSON ASEANA press PRERECORD to add Pickup ----ETA 197 AYUTHAYA LOOP 17:30 *246 LONG XUYEN TERR 17:45 493 YAMAGUCHI W 18:00 505 FINNALYSON RD 18:10

AddStop

ODS Pickup List

4. Press Enter è and the ODS Pickup Detail screen will appear.

On Demand Events

On Demand Event Pickup Detail Commit: 17:45 Ready: 17:00 ETA: 17:30 Event #:0000AB1234 Close: 18:00 Phone #:4100-4567 Type: OCA Pkgs: 3 Wgt: 75 Contact:BILL MUNSON O/W

SplCnts IntlChk PreComm PreRec

ODS Pickup Detail Screen

5. Verify or key enter information in the On Demand Event Pickup Detail screen.

Notes:

• Once the On Demand event is pre-recorded, the ETA can’t be modified until you receive a

new ETA alert.

• If you have the event number, enter it. Otherwise, the DIAD automatically assigns an event

number.

• If the dispatch site sends the message, most fields will already be filled. If you initiate the

communication, then you will need to enter the appropriate details.

6. Press Big Arrow Down . The On Demand Event Pickup Summary screen will appear.

KENNETH CHAN CHEVROLET 18:00 Pickup OCA Ship#:123X56 Unit:1001 LBX (Y/N):N

---------------------------------------Totl:3 Wgt :75 Tot: 70.50 Loos:0 *Ck: 70.50 Pall:0 Credit:N SplCnts IntlChk PreComm COD NonPU PreRec Check

ODS (Non Letter Box) Pickup Summary Screen

7. Enter data as you would with any unscheduled pickup.

8. Press Big Arrow Down . The ODS Pickup Package Level Detail screen will appear.

KENNETH CHAN CHEVROLET 18:00 On Demand Event Pickup - OCA 123X56

-Pkg--Weight---Srv Cls------Cost------ 1 72 2DA 46.50 2 1 1DA 13.75 3 2 2DA 10.25 4 . 5 .

SplCnts IntlChk PreComm PreRec

On Demand Events

ODS Pickup Package Level Detail Screen

On Demand Events

Note: This screen appears only if the dispatch site transmits package detail information for five or

fewer packages.

9. Verify customer-provided package detail information.

10. To complete the On Demand Event, press Big Arrow Up to return to the Pickup Summary screen. Then press Stop Complete 4.

ODS Pickup Status Menu

1. If you were unable to complete the pickup for any of the reasons listed, use Soft key ¤ to

select “NonPU” from summary screen.

2. ODS Pickup Status Menu is displayed. Select appropriate reason you were unable to complete the pickup.

On Demand Pickup Status Menu

1 2 3 Missed Cancelled CLO Early 4 5 6 Not In No Money Not Ready 7 8 9 Already PU

ODS Pickup Status Menu

On Demand Event: Delivery

To complete an On Demand delivery, follow the same procedures as you would for an On Demand pickup.

1. From the On Demand Services Menu, press 4 (“Delivery”).

On Demand Services Menu

1 2 3 Pickup Assist

4 5 6 Delivery

On Demand Services Menu

2. The On Demand Delivery List will appear. Select an event from the On Demand Event List and

service it, or add an event by using Soft key ¤ to select “AddStop”.

On Demand Events

Note: When adding an event, the Delivery Address screen will appear prior to the ODS Pickup

Detail screen.

On Demand Events

GUAT KENG INC 18:00 PAT REDDAN ASEANA press PRERECORD to add Delivery ----ETA-

103 N ZAMA SEN 14:00 *250 OAK JUNCTION 15:00 790 CHEMPAKA RING RD 15:30

AddStop

ODS Delivery List

3. The DIAD displays the ODS Delivery Address screen. Verify and correct necessary address information .

Street # Street Name Type Dir Suf 103 ZAMA SEN N City PostCode Unit ASEANA 27369 1001 Consignee Room Flr GUAT KENG INC 412 4 Note: CDS N On Demand Event Delivery – Gen SplCnts IntlChk PreComm / Dup PreRec Ovrride

ODS Delivery Address Screen

4. Press Big Arrow Down ODS Delivery Detail screen will appear.

On Demand Event Delivery Detail Commit: 14:00 Ready: 13:30 ETA: 14:00 Event #:0000BC1425 Close: 18:00 Type: Gen

Amt: 25.00

SplCnts IntlChk PreComm PreRec

ODS Delivery Detail Screen

5. View or key enter detail data beginning with “Commit” field. DIAD will display additional comments received from dispatch site or center.

6. Press Big Arrow Down to display ODS Delivery Package screen.

On Demand Events

Street # Street Name Type Dir Suf 103 ZAMA SEN N

--------------------------------------- Col Amt Ship # ID# Remark

Edit Dup Ship#<6 +Paper COD NonDel PkgInfo PreRec Deliver

ODS Delivery Package Screen

7. Scan or key enter package detail.

ODS Delivery Status Menu

If you are unable to complete the delivery, follow the current procedures for accessing NonDelivery reasons by selecting “NonDel” from package screen.

On Demand Events

On Demand Event: Assist

1. Select 2 (“Assist”) from On Demand Services Menu.

On Demand Services Menu

1 2 3 Pickup Assist

4 5 6 Delivery

On Demand Services Menu

2. The ODS Assist List will appear. Select an event from the On Demand Event List and service

it, or add an event by using Soft key ¤ to select “AddStop”.

3. Verify or key enter information in the ODS Assist Address screen.

Street # Street Name Type Dir Suf 1123 PACIFIC AV City PostCode Unit ASEANA 27369 1001 Consignee Room Flr MO DAVIS INVESTMENTS 200 2

On Demand Event Assist – Gen SplCnts IntlChk PreComm / Dup PreRec Ovrride

ODS Assist Address Screen

4. Press Big Arrow Down to view the ODS Assist Detail screen.

On Demand Event Assist Detail Commit: 15:00 Ready: 14:30 ETA: 15:00 Event #:0000GB1525 Close: 17:00 Type: Gen

SplCnts IntlChk PreComm NonDel PreRec

ODS Assist Detail Screen

On Demand Events

ODS Assist Status Menu

If you are unable to complete an assist you previously accepted, use Soft key ¤ to select “NonDel” in ODS Assist Detail Screen. ODS Assist Status Menu will be displayed.

On Demand Assist Status Menu

1 2 3 Missed Cancelled CLO Early 4 5 6 Not In Not Ready 7 8 9 AlreadySvc

ODS Assist Status Menu

DIAD Alerts

Commit:14:0

ETA: 14:00

DIAD ALERTS

Alerts can:

• Notify you of upcoming ETA and commit times.

• Ask you for information about a missed commitment time.

• Review work that needs to be completed.

• Alert you to On Demand System (ODS) communication conditions.

ETA Alert

The ETA Alert Screen reminds you that an Estimated Time of Arrival (ETA) is approaching. The alert is defaulted to 20 minutes prior to the ETA.

ETA Alert Delivery – Gen MO DAVIS INVESTMENTS 1123 PACIFIC AV ASEANA Commit: 14:00 Pkgs: 1 Ready: 13:30 Close: 18:00 Time: 13:40 BIG UP to Return

PreRec Ovrride

ETA Alert Screen

Commit Time Alert

The Commit Time Alert Screen notifies you that an On Demand event commit time is approaching. The DIAD highlights the commit time (the default is set at 20 minutes.)

Commit Time Alert Delivery – Gen MO DAVIS INVESTMENTS 1123 PACIFIC AV ASEANA ETA: 14:00 Pkgs: 1 Ready: 13:30 Close: 18:00 Time: 13:40 BIG UP to Return

PreRec Ovrride

Commit Time Alert Screen

DIAD Alerts

Commit: 14:00

14:00

Missed Commit Alert

The Missed Commit Alert screen requires you to establish a new ETA and requests information about the missed commit time.

Missed Commit Alert Delivery - Gen MO DAVIS INVESTMENTS 1123 PACIFIC AV ASEANA Pkgs: 1 Ready: 13:30 Close: 18:00 Time: Enter ETA:

PreRec Ovrride

Missed Commit Alert Screen

1. Enter new ETA and Select Missed Commit Reason screen appears.

Select Missed Commit Reason

1 – Received past commit time 2 – Packages not ready 3 – Incorrect pickup address 4 – Delayed in traffic 5 0 – Other

Select Missed Commit Reason Screen

2. Select one of the four options, or O (“Other”). The Missed Commit Reason Key Entry

screen will appear.

Missed Commit Reason Key Entry

Delayed in traffic

Escape - Clear Enter - Send

Yes No

Missed Commit Reason Key Entry Screen - For Pre-Defined Response

3. Enter additional information at the Missed Commit Reason Key Entry screen if necessary.

4. To send the completed message, press Enter è and press Soft key ¤ to select “Yes” to

respond to the question, “OK to Send Y/N?”

Inc.

DIAD Alerts

Exceeded Maximum Retries Alert

When the DIAD has exceeded the maximum number of retries while attempting to transmit data through the DVA back to the dispatch site or center, the Exceeded Maximum Retries Alert screen will appear. See next page.

ODS Transmission Alert

COMMUNICATION FAILURE

Follow Center Instructions

Press BIG UP to Return

PreRec

Exceeded Maximum Retries Alert ScreenPhone ODS

Phone ODS

PHONE ODS (Communications Menu Option 6)

The Exceeded Maximum Retries Alert screen tells you that you need to use the telephone to verbally communicate your messages.

1. To perform this function, return to the Main Menu.

DIAD Main Menu V21.32_D3 [12:14]

1 2 3 Scheduled Unscheduled OneTime 4 5 6 Delivery Statistics Comm 7 8 9 Print DelLink ODS

SplCnts IntlChk PreComm

Main Menu

2. Select 6 (“Comm”). The Communications Menu will display.

Communications Menu

1 2 3 Phone DVA Send Send Txt Msg

4 5 6 Phone ODS

Rad On Rad Off

Communications Menu

Note: When the radio has been disabled, a prompt to enable the radio transmitter appears every 10 minutes. Press the soft key beneath “Yes” to enable the radio or beneath “No” to continue the disable function.

Inc.

Phone ODS

3. From the Communications Menu, select 6 (“Phone ODS”). The Phone ODS

Instructions screen will display.

Phone ODS - Instructions

1) Dial 9999-9999

2) The next screen displays a list of On Demand Messages that need to be Communicated to the On Demand System.

3) Press Stop Complete on each message when finished communicating.

Press Big Down to continue....

Phone ODS Instructions Screen

4. Dial the dispatch number listed, and prepare to talk through your pending messages.

5. Press Big Arrow Down The ODS Messages Waiting for Communication screen will

display.

ODS Messages Waiting for Communication

-Event #-----Message Info--Time---Dest-*0000GH1328 Delivery ETA 12:30 0000DE1620 Pickup Comp 10:50 0000GB1525 Assist Comp 10:00 Text DISP Resp Req

ODS Messages Waiting for Communication Screen

6. An asterisk “*” will display to the left of the first event on the list. It indicates that the

message exceeded the maximum retry count.

Note: The DIAD also lists all the other ODS messages that have not been transmitted.

7. Press Enter è if you need more details about the selected event.

8. To show that you’ve verbally communicated the message, press Stop Complete 4. This

removes the event from the list. Complete all messages.

Phone ODS

ODS Alerts

On Demand Events Not Complete Alert

The following screen warns you that you still need to complete pre-recorded On Demand events before stopping the DIAD.

[18:30]

On Demand Events Are Not Complete! Delivery – COMPLETE Pickup - COMPLETE Assist - NOT COMPLETE

Press Any Key to Continue

On Demand Events Not Completed Warning Screen

Messages Pending Communication Alert

If you attempt to stop the DIAD while On Demand messages are pending transmission to the ODS System, even if all On Demand events are complete, the following screen appears.

[18:30]

On Demand Messages Are Pending Successful Transmission!

Pending Messages Must Be Verbally Communicated! Press Any Key to Continue

On Demand Events Messages Pending Communication Screen

Inc.

Phone ODS

1. Press Big Arrow Up to return to the ODS Messages Waiting for Communication

screen.

ODS Messages Waiting for Communication

-Event #-----Message Info--Time---Dest-*0000GH1328 Delivery ETA 12:30 0000DE1620 Pickup Comp 10:50 0000GB1525 Assist Comp 10:00 Text DISP Resp Req

ODS Messages Waiting for Communication Screen

2. Verbally communicate all the pending messages before stopping the DIAD.

Radio Status Indicator

TEXT MESSAGES (Communications Menu Option 3)

Text Messages Overview

The DIAD is capable of sending and receiving text messages. These messages can alert you to traffic problems, Next Day Air arrivals, meet points, etc. You can receive two types of messages:

• Response Required.

• Text.

To send and receive this essential information, you need to establish contact between the DIAD and the ODS system. This link or log-in automatically occurs.

Text Only Messages

When a text message is sent by the dispatch site or center, it is displayed on the Text Message Alert screen.

Read the text message, making a mental note of its contents.

Text Message Alert

ACCIDENT ON PHUA CHU KANG LANE

BIG UP to Return or PRERECORD to defer

PreRec

Text Message Alert Screen

Note: If you were in the process of completing a stop when you received the text message,

you could defer it once by using Soft key ¤ beneath “PreRec”. This is also true for On

Demand event alerts. If you defer an alert while other alerts are pending for display, the DIAD will automatically defer the other alerts as well.

The DIAD displays the text message again following the next stop complete. To exit the message permanently, press Big Arrow Up .

Inc.

Motorola 89FT7002 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual