Motorola 89FT5829 Users manual

@6864255H01@

6864255H01

Motorola

CN620 Dual Network

WLAN/Cellular Phone

User’s Guide

Second Draft

04/08/04

IMPORTANT NOTICE: PLEASE READ PRIOR TO USING YOUR PHONE

The SIM card provided in this kit is intended for use with the CN620 phone provided in this package.

For more information on SIM card compatibility, go to www.motorola.com/xxxxxx.

Contents

Getting Started...........................................1

What’s Included in the Box .............................. 1

Battery ............................................................. 3

Locating Your SIM Card .................................. 5

Powering Up/Powering Down .......................... 8

Main Menu ..................................................... 12

Status Icons ................................................... 13

Status Indicators/Notifications ....................... 14

Making and Receiving Calls ...................15

Call Handover Feature................................... 15

Dialing............................................................ 15

Making TTY Calls .......................................... 19

Receiving Calls .............................................. 20

Caller ID......................................................... 20

Call Waiting.................................................... 21

Missed Phone Calls ....................................... 21

Instant Voice .................................................. 21

Ending Calls................................................... 22

Managing Calls........................................ 23

Multiple Call Appearances .............................23

Using Speakerphone ..................................... 23

Putting a Call on Hold ....................................23

Muting a Call .................................................. 23

Transferring a Call ......................................... 24

Conferencing.................................................. 24

Message Center....................................... 27

Voice Mail ...................................................... 27

Entering Text.................................................. 27

Email .............................................................. 30

Managing Memory .........................................31

Short Messaging Service (SMS)....................31

Browser Messages ........................................ 33

Personal Information and Phone

Management ............................................ 35

Call Log..........................................................35

Contacts.........................................................37

Calendar ........................................................ 41

Tasks ............................................................. 45

Synchronizing Information ............................. 45

Shortcuts........................................................45

Service Dial Numbers .................................... 46

Timers and Meters......................................... 46

Data Access and Data Tools...................48

Internet Browsing........................................... 48

Intranet Browsing........................................... 48

NET Applications ........................................... 48

Speeds........................................................... 49

SIM Application Toolkit .................................. 49

Phone Settings.........................................50

Sounds........................................................... 50

Ring Tones .................................................... 50

Phone Status ................................................. 52

Security.......................................................... 52

Initial Setup .................................................... 52

Display/Info Features..................................... 52

Call Settings................................................... 53

Network Settings............................................ 55

Accessory Support..................................57

For More Information ..................................... 57

Phone Security........................................ 58

Passwords ..................................................... 58

Virtual Private Network (VPN)........................ 58

SIM PIN.......................................................... 59

SIM Lock ........................................................ 61

Phone Lock .................................................... 61

Authentication ................................................61

Encryption ...................................................... 61

Understanding Status Messages........... 62

Safety and General Information............. 65

RF Operational Characteristics ......................65

Portable Radio Product Operation and EME

Exposure........................................................65

Electromagnetic Interference/Compatibility ... 68

Medical Devices.............................................68

Operational Warnings ....................................69

Operational Cautions .....................................70

Accessory Safety Information ........................71

Driving Safety Tips ..................................79

Limited Warranty

Motorola Communication Products.......81

Patent and Trademark Information ........85

iii

DECLARATION OF CONFORMITY

(

Per FCC CFR 47 Part 2 Section 2.1077(a)

Responsible Party Name: Motorola, Inc.

Address: 8000 West Sunrise Boulevard Plantation, FL 33322 USA Phone Number: 1 (800) 453-0920

Hereby declares that the product:

Product Name: CN620 Model Number: H77UB6JA5AA

Conforms to the following regulations:

FCC Part 15, subpart B, section 15.107(a),

15.107(d) and section 15.109(a)

Class B Digital Device

Note: This equipment has been tested and found

to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving

antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on a

circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

Getting Started

The CN620 phone has dual network functionality. It uses Wireless Local Area Network (WLAN) as the on-campus wireless data network at your enterprise/company. It uses GSM cellular network outside the range of your enterprise/company.

What’s Included in the Box

The following items are included; CN620 Phone, Battery Door, Battery, Battery Charger (mid rate), SIM Card, Holster, and User Guide.

To start using your CN620 phone:

• Make sure your SIM card is in place (see

“Locating Your SIM Card” on page 5).

• Charge the battery.

• Activate your service via the Enterprise.

Ear Piece

Internal Display

Screen

Key

Left

Soft Key

OK Key

Send

Key

Mute

Key

Light Sensor

Right Soft Key

Navigation Dial

Power End Key

Speaker phone Key

Hold Key

Microphone

Getting Started

Vol ume

Controls

Instant Voice

Button

(multi-functional),

Send call to Voice

Mail, Voice Dialing

Audio Jack

Accessory Connector for charging the battery

Power button/End key — Powers phone On/Off and ends phone calls; returns to

idle screen.

Mini Stub by Antenna

External Display Screen

Speaker (in back)

Navigation Dial — pressing the different segments allows you to access the features on your phone’s idle screen.

O OK key — selects highlighted item and can

close a editor; (located in the center of the Navigation Dial).

Menu key — accesses context-sensitive

menus. Left Soft key — selects the option

appearing above it on the display. Right Soft key — selects the option

appearing above it on the display.

Send key — places phone calls.

Mute key — mutes and unmutes phone

calls. Hold key — puts calls on hold.

Speaker key — puts call on speaker

phone.

Battery

Removing the Battery Door

1 Make sure the phone is powered off. 2 Slide the release button down until it releases the

battery door.

3 Allow the battery door to pop up, slide it forward,

over the antenna and remove it from the back of your phone.

Battery

Inserting the Battery

1 Remove the battery door. 2 Insert the top of the battery (gold contacts down)

into the battery area. Press the bottom of the battery to secure it.

Battery

Top

Insert Battery in

This Direction

Getting Started

3 Replace the battery door over the antenna and

press it gently until you hear a click.

Charging the Battery

Your phone comes with a battery charger.

1 Plug the charger into an electrical outlet. 2 Plug the other end of the charger into the

accessory connector.

Tip: To remove the charger from the accessory

connector: Press the buttons on the sides of the plug. Pull the plug straight out.

3 When charging the battery for the first time,

charge for 30 minutes longer than the time shown in “Charging Times”.

Charging Times

See your battery and charger to determine the appropriate charging time.

Battery Charger (Mid-Rate)

Slim 2.5 hours

High Performance

For best results, charge the batteries within the temperature range of 50°F to 104°F (10°C to 40°C).

3.5 hours

Removing the Battery

1 With your phone powered off, remove the battery

door.

Locating Your SIM Card

2 Remove the battery by pushing the battery toward

the antenna and lifting it out.

Battery Use and Maintenance

• The Motorola Approved Lithium Ion chargers

provide optimum performance. Other chargers may not fully charge the Lithium Ion battery or may yield a reduced number of lifetime charge cycles.

• Extreme temperatures degrade battery

performance. Do not store the battery where temperatures exceed 140°F (60°C) or fall below 4°F (-20°C).

• Lithium Ion batteries have a self discharge rate

and without use, lose about 1% of their charge per day.

• The battery capacity is degraded if the battery is

stored for long periods while fully charged. If long term storage is required, store at half capacity.

Locating Your SIM Card

Your SIM (Subscriber Identity Module) card is a small piece of plastic located in the SIM card holder in the back of your phone, underneath the battery.

SIM card

If your SIM card is not in the SIM card holder, it may be in the box your phone came in, attached to a piece of white plastic about the size of a credit card. If this is the case, carefully detach your SIM card from the surrounding plastic and insert it as described in “Inserting Your SIM Card”.

Getting Started

If there is no SIM card in your phone or the box, contact your service provider.

Inserting and Removing Your SIM Card

Important: Do not touch the gold-colored areas of

Inserting Your SIM Card 1 With your phone powered off, remove the battery

door and battery. See “Removing the Battery” on page 4.

2 Hold your SIM card as shown. Do not touch the

gold-colored area.

your SIM card.

cut corner

3 Carefully slide your SIM card to into your phone,

until it lines up with the marks above and below the SIM card holder.

SIM card holder

Removing Your SIM Card

Important: To avoid loss or damage, do not remove

When you change your SIM card the following information is erased:

your SIM card from your phone unless absolutely necessary.

• WLAN data profile

• User names

• Password

• GSM Call forwarding settings

• Net alerts

• SMS messages

Locating Your SIM Card

• Contacts that have been copied from your phone

to the SIM Note: Calendar events and Voice Tags are not

erased.

1 With your phone powered off, remove the battery

door and battery. See “Removing the Battery” on page 4.

2 Slide your SIM card out of the SIM card holder.

Do not touch the gold-colored area.

SIM card holder

Note: Protect your SIM card as you would any

delicate object. Store it carefully.

SIM Card Security

Your SIM card protects your personal information. Your Contacts information is stored to the phone memory and can be manually copied to the SIM card. Since some information is stored on your SIM card, not in your phone. By removing your SIM card, some of your personal information will be removed.

Note: Except for making emergency calls, your

phone will not function without the SIM card.

To prevent unauthorized use of your phone, your SIM card is protected by a PIN that you enter each time the phone is powered on if you have this feature turned on.

Entering Your SIM PIN

You may be required to enter a SIM PIN when you first use your phone.The SIM PIN is 4 to 8 digits (check with your service provider).

Note: It is recommended that you change your

SIM PIN to prevent fraudulent use of the SIM card should you lose your phone (see “Changing Your SIM PIN” on page 60).

Getting Started

Important: If you enter your PIN incorrectly 3 times,

1 When the Enter SIM PIN Code screen appears,

enter your SIM PIN. An asterisk appears for each character entered.

2 Press O.

Note: The SIM determines whether the PIN

Note: You can change the PIN or turn off the

your SIM card is blocked. To unblock your SIM card, you must contact your service provider. See “Unblocking the SIM Card PIN Code” on page 60.

requirement can be turned on or off. If your SIM does not allow this, this option is removed from the securities settings option list. It is recommended that you do not turn off the PIN requirement

requirement that it be entered.

Turning the PIN Requirement On and Off

Note: The SIM card determines whether the PIN

requirement can be turned on or off. If your SIM does not allow this, this option is removed from the securities settings option list.

When the SIM PIN requirement is on, you are prompted to enter your PIN each time you turn on your phone.

Note: If a SIM PIN is required, your phone will not

function until the SIM PIN is entered, except for making emergency calls.

Important: When the SIM PIN requirement is off, the

1 From the idle screen, select Settings > Security

> SIM PIN. 2 Select On or Off. 3 Enter the current SIM PIN. 4 Press O.

personal data on your SIM card is not protected. Anyone can use your phone and access your personal data.

Powering Up/Powering Down

To power your phone on:

1 Open the flip. 2 Press

To power your phone off:

1 Open the flip. 2 Press and hold

Powering Up/Powering Down

When You Power On For the First Time

As your phone connects to the network, you will see a welcome message and a connecting message. When the idle screen appears, the phone is ready to use.

When the phone is powered up in the WLAN environment you are usually prompted to enter a user name and password. (You may not be prompted to enter a user name and password if the password has been changed or the phone has been reset).

You may also be prompted for a user name and password when you enter WLAN from a GSM cellular environment.

The network search process starts immediately after powering on.

After a valid network has been found, the phone attempts to register.

The WLAN network then downloads the WLAN phone number to your phone.

Finding Your Phone Number

Your CN620 phone has two phone numbers — your Enterprise (WLAN) number and your GSM cellular number.

My Info lets you view your two numbers (WLAN and

GSM Cellular), Instant Voice ID, and other phone

information:

1 From the idle screen press B under Shortcuts.

2 Press O.

3 Scroll to My Info.

4 Press O.

5 Scroll to My Tel. Numbers

6 Press O.

7 Scroll to see your information:

• GSM Line 1 — Enter your name and phone

number (number from your service provider).

• GSM Line 2 — Enter your name and phone

number (number from your service provider). Note: GSM Line 2 will not be displayed if the

SIM card is not set up for 2 numbers.

• WLAN Line 1 — shows your WLAN phone

number.

• Instant Voice ID — Your Instant Voice ID is the

number that others use to contact you using Instant Voice calls.

Getting Started

Using the Displays

Your CN620 phone has 2 displays, a small external and a large internal display. The external display shows a shortened version of the internal display. To see more information open the flip to see the internal display.

Using the Idle Screen

Any time your phone is powered on, the idle screen on the internal display provides you with information and options. From the idle screen you can select different applications and features using the navigation dial. This allows you quick access to items such as Voice mail, the Web Contacts list, Calendar, Email, Settings, Call Log, and Apps without having to call up the Main Menu.

Network

Indicator

Features

that can be

selected

using the

Navigation

Dial

Menu Key

Status icons

Navigation Dial

Time/ Date

Soft Keys

Network Color Indicator

The network indicator and the idle screen color change depending which network (WLAN or GSM cellular) your phone is on.

Navigation Dial

The navigation dial is the round key on the upper part of the keypad. It has 8 segments around its perimeter for selecting applications from the idle screen. Clicking a segment twice of the navigation dial selects an item. The round button in the middle is the OK Select key (O).

Powering Up/Powering Down

OK Select Key

Pressing O:

• Selects the highlighted menu item or list item

• Sets options

• Confirms actions

• Closes Editors

• Follows Links on Forms

Menu Key

Many features provide context-sensitive menus that let you access related features and actions. This

icon

S appears any time a context-sensitive menu

is available. Press m to access the menu.

Soft Keys

Two options appear at the bottom of most screens. You select an option by pressing the right (B) or left (A) soft key below the option.

Menus

Your phone’s features are arranged in menus, submenus, and lists. Some features are accessible from the idle screen.

To access the Main Menu from the idle screen, press m.

To access the items in a menu or list, scroll using

the navigation dial at the top of your keypad. Holding

down the appropriate segment of the navigation dial

speeds up scrolling.

In this guide, this symbol > tells you to select a menu

or list item. For example, Settings > Security

means:

1 Select Settings on the idle screen.

2 Press O to see the Settings screen.

3 Scroll to Security.

4 Press O to see the Security screen.

Getting Started

Main Menu

All your phone’s features can be accessed through the main menu. From the idle screen, press m. This displays the Main Menu items (shown in bold). Select a Main Menu item and press O to display the the submenu items.

Tasks

[New Task]

Message Center

Short Msgs Create Message Voicemail Email Browser Msgs Info Srvcs Quick Notes Outbox Drafts

Shortcuts Allows quick access

Web Browse the Web.

List of “To Do’s”

Access and send messages.

to screens. See page 45.

Contacts

[New Entry]

Calendar

new event form list of events

Settings

Sounds Phone Status Security Headset Settings Car Settings Initial Setup Network Settings Timers and Meters Call Settings Extended Services

Call Log View recent calls.

Apps Access applications.

Other

View, store, edit contacts. See page 39.

Schedule appointments. See page 41.

Customize your phone. See page 63.

Status Icons

Status icons appear at the top of the display. Some appear at all times. Others appear only when your phone is engaged in certain activities or when you have activated certain features.

Note: The Ring, Vibrate, and Silent icons are

displayed on the second line of the idle screen.

Battery Strength — A fuller battery indicates a greater charge.

o p q r s

Signal Strength GSM — More bars next to the antenna indicate a stronger signal.

Signal Strength WLAN — More bars next to the antenna indicate a stronger signal.

Device Management Active —

VPN Active — Virtual Private Network

is active.

GPRS In use — In GSM data is being transferred to and from the browser.

CSD In use — In GSM data is being transferred via a Circuit Switch.

GPRS Available — In GSM data is not being transferred to and from the browser.

Phone In Use — Your phone is active on a phone call.

Instant Voice Active — Instant Voice is active.

Call Forwarding WLAN — WLAN Call Forwarding is turned on.

Call Forwarding GSM — GSM Call Forwarding is turned on.

Ringer Off — Your phone is set not to ring. See page 51.

Getting Started

w xT yz

Y Z

N O

New Message — You have one or

more voicemails. See

New Voicemail — You have one or more messages.

Speakerphone On — Speakerphone is turned on.

Battery Charging — Indicates the battery is charging.

Battery Meter — Shows the status of your battery.

Ring — Your phone is set to ring.

Vibrate — Your phone is set to vibrate.

Ring and Vibrate — Your phone is set

to ring and vibrate.

Silent — Your phone is set to silent.

Status Indicators/Notifications

NEED INPUT

Call Handover Feature

Making and Receiving Calls

Your phone makes three types of calls: WLAN phone calls, GSM cellular phone calls and Instant Voice calls. With Instant Voice calls, you use your phone as a two-way radio.

Call Handover Feature

Your CN620 phone can “hand out” an active call from a WLAN network to the GSM cellular network when you travel beyond the WLAN network range.

Only PBX anchored calls can “hand in” (GSM cellular to WLAN). Calls on hold will be dropped.

If the call is not PBX anchored, the handover will not occur and the call remains on the GSM cellular network.

Calls to either WLAN network or to GSM cellular network ring in either network.

This allows seamless mobility from one network to the other.

Note: PBX features are not available in the Wide

Area Network.

Dialing

Call Appearance Screen

The Call Appearance screen on the internal display

shows the phone numbers of the calls that are on

going. The active call information is displayed above

on the screen.

Other calls (i.e. calls on hold) are also displayed and

you can toggle between calls, highlighting another

call and press O. The menu display the options for

this call

WLAN and GSM Phone Calls

With the Flip Open

1 Enter the number you want to call.

2 To place the call:

Press

3 To end the call:

. -or-

Press

Close the flip.

Ways to Enter a Number

• Use the numbers on the keypad

• Select the number from the call log

Making and Receiving Calls

• Select the number from the Contacts list

• Redial the last phone number called

• Use voice activated dialing

• Use Speed Dial or Turbo Dial

• Use a TTY device

From the Call Log List

The recent calls list or Call Log stores the last 25 calls you made or received.

With the Flip Open 1 From the idle screen, select Call Log.

2 Scroll to the name or number you want to call. 3 If multiple number types are stored you can scroll

left or right to select the desire number type.

4 With the number selected, Press

From Contacts

If you have numbers stored in Contacts, you can use these numbers to make calls. For information on entering numbers into Contacts, see Creating a Contacts Entry.

1 From the idle screen, select Contacts. 2 Scroll to the name or number you want to call.

Tip: To find Contacts entries faster, use the

keypad to enter the first letter of the name.

3 Press

If you are making an Instant Voice call, your phone will not place the call to the Instant Voice ID stored in the Contacts entry, if the Instant Voice icon is not displayed.

If you are making a phone call:

• Your phone places the call to the phone number

• If the Contacts type displayed is not a phone

. -or-

Scroll left or right to display the Contacts type for

the number you want to call.

assigned to the Contacts type displayed.

number, your phone places the call to the phone

number stored in the Contacts entry.

number and you have more than one phone

number stored in the Contacts entry, your phone

prompts you to select the phone number you

want to place the call to.

Redialing the Last Number

Press and hold s to select the last number from the Call Log.

Dialing

Abbreviated Dialing

Abbreviated dialing in a WLAN network allows you to dial just the extension number in your enterprise network and not the entire 10 digit number

Using Speed Dial and Turbo Dial

Each phone number stored in Contacts can be assigned the next available Speed Dial and Turbo Dial number or one can be entered from the keypad.

Speed Dial and Turbo Dial is only available for dialing phone numbers not Instant Voice ID’s.

Speed Dial 1 From the idle screen, use the keypad to enter the

Speed Dial number (1 through 1000) assigned to the phone number you want to call.

2 Press #. 3 Press

Turbo Dial

From the idle screen, press and hold the Speed Dial number (1 through 9) assigned to the phone number you want to call.

Using Voice Activated Dialing

If you have created a voice tag in Contacts for the

number you want to call, say the voice tag into your

phone to enter the number. Voice dialing is only

available for dialing phone numbers not Instant

Voice ID’s.

You can use a voice tag to enter a number with the

flip open or closed.

1 Press and hold the Instant Voice button until a

prompt appears telling you to say the voice name.

2 Speaking into the microphone, say the voice

name assigned to the number you want to call.

Your phone plays the name back to you.

If you are making a phone call, the call is placed

automatically.

Tip: To stop a phone call from being completed,

press the Instant Voice button if the flip is closed or press

Creating Pauses, Waits and Insert “n”

Function

When storing a number, you can program your

phone to pause or wait between digits while dialing.

A pause makes your phone pause for 3 seconds

before dialing further. A wait makes your phone wait

for your response before dialing further.

Making and Receiving Calls

This feature is useful when using voice mail or other automated phone systems that require you to dial a phone number and then enter an access number.

The insert “n” function allows you to insert a number when the number is dialed.

To program a pause:

Press and hold * until the letter P appears. The P represents a 3-second pause.

If you store 17035551235P1234, when you select this number and make a call, your phone dials the first 11 digits, pauses for 3 seconds, then dials the last 4 digits.

If you want a pause longer than 3 seconds, press and hold * more than once. Each P represents a 3-second pause.

To program a wait:

Press and hold * until the letter W appears. The W means your phone waits before dialing further.

If you store 17035551235W1234, when you select this number and make a call, your phone dials the first 11 digits and then waits. A message appears asking if you want to send the rest of the digits. Press

To insert the “n” function:

under Yes to dial the last 4 digits.

Press and hold * until the letter n appears. The

n represents a number to be inserted at the time

of dialing.

If you store 17035551235n1234, when you select this number and make a call, your phone prompts you to enter the number represented by the “n”. The entered number is then included in the number dialed.

International Numbers

Note: This feature may not be offered by your

service provider.

When storing a number that you plan to use for international calls, use Plus Dialing:

1 Press and hold 0 for two seconds. A “0”

appears, then changes to a “+”.

Note: The network translates the “+” into the

appropriate international access code needed to place the call.

2 Enter the country code, city code or area code,

and phone number.

Note: Your WLAN enterprise network must set up

to support international dialing or it will only be available for GSM cellular.

Making TTY Calls

Note: This feature may not be offered by your

service provider.

To use your phone to make phone calls using a teletypewriter (TTY) device:

1 Connect one end of a 2.5 mm cable into the audio

jack on your phone. Connect the other end of the cable to your TTY device.

2 Make sure that your phone’s TTY feature is on

and select the TTY mode you want to use.

3 Use your phone to enter phone numbers and

make calls.

When you make a TTY call, these icons appear on the phone’s display:

Phone call is active.

Phone call is on hold.

TTY device features such as Turbo-Code, High-Speed, and Interruption are not supported by your phone. These features must be turned off or disabled to use your TTY device with your phone.

Turning On the TTY Feature

Your phone’s TTY feature must be on if you want to

make TTY calls, set the TTY mode, or change the

TTY baud rate. To make sure the TTY feature is on:

From the idle screen, select Settings > Initial

Setup > TTY Setup.

Choosing a Mode

Your phone supports these TTY modes:

•TTY — You type and read text on your TTY

device.

•VCO (Voice-Carry-Over) — You speak into your

phone and read text replies on your TTY device.

• HCO (Hearing-Carry-Over) — You type text on

your TTY device and listen to voice replies on your phone speaker.

To change mode while not in a call:

1 From the idle screen, select Settings > Initial

Setup > TTY.

2 Select the TTY mode you want.

When you make a TTY call, the call begins in the

TTY mode you last selected.

• “VCO” — to select VCO mode

• “HCO” — to select HCO mode

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