Motorola MD491, MD 491R - 174, 2.4GHz CORDED/CORDLESS PHONE SYSTEM User Manual

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MD490 Series

Digital 2.4 GHz

Cordless Telephone System

User’s Guide >

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Welcome

Congratulations on your purchase of a Motorola product!

Product registration is an important step. Registering helps us facilitate warranty service and permits us to contact you if your Motorola product requires an update or other service.

To register your product online, visit:

www.motorola.com/warranty/cordless

Please retain your original dated sales receipt for your records. For warranty service of your Motorola product, you will need to provide a copy of your dated sales receipt to confirm warranty status. Registration is not required for warranty coverage.

For a large-print version of this guide, or for productrelated questions, please call:

1-800-353-2729 in the USA

1-888-390-6456 TTY (Text Telephone)

On the Web:

www.motorola.com/cordless

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

6864110W32-O

Motorola, Inc. 2003

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FCC and Interference Information

This equipment complies with Parts 15 and 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Notification of the Local Telephone Company

FCC and Interference Information

On the bottom of this equipment is a label that contains, among other information, a product identifier in the form US:AAAEQ##TXXXX. You must, upon request, provide this information to your telephone company.

The digits represented by ## in the product identifier indicate the Ringer Equivalency Number (REN) for this equipment. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, contact your local telephone company.

Notes

•

This equipment may not be used on coin service provided by the telephone company.

•

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

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•

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this cordless phone does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

•

Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

•

The FCC requires that you connect your cordless telephone to the nationwide telephone network through a modular telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W).

Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practical and the circumstances warrant such action, the telephone company may temporarily disconnect service immediately. In case of such temporary discontinuance, the telephone company must:

1. Promptly notify you of such temporary discontinuance;

2. Afford you the opportunity to correct the situation;

3. Inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its facilities, equipment,

FCC and Interference Information

operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

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Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a

FCC and Interference Information

particular installation. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference with one or more of the following measures:

Reorient or relocate the receiving antenna (that is, the antenna for the radio or television that is “receiving” the interference).

Reorient or relocate and increase the separation between the telecommunications equipment and the receiving antenna.

Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.

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If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How to Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

The FCC requires this product to be serviced only by Motorola or its authorized service agents. Changes or modifications not expressly approved by Motorola could void not only the user's authority to operate the equipment, but also the limited warranty.

Hearing Aid Compatibility

This telephone system meets the FCC standards for hearing aid compatibility.

FCC and Interference Information

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Important Safety Instructions

Follow these safety precautions when using your cordless phone to reduce the risk of fire, electric shock, and injury to persons or property:

1. Keep all slits and openings of the phone unblocked. Do not set the phone on a heating register or over a radiator. Ensure that proper ventilation is provided at the installation site.

2. Do not use while wet or while standing in water.

3. Do not use this product near water (for example, near a bath tub, kitchen sink, or swimming pool).

4. Do not allow anything to rest on the power cord. Place the power cord so that it will not be walked on.

5. Never insert objects of any kind into the product slits as that may

Important Safety Instructions

result in fire or shock.

6. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

7. Do not disassemble this product. If service or repair work is required, contact the Motorola address found in the back of this user’s guide.

8. Do not overload wall outlets and extension cords.

9. Avoid using during an electrical storm. Use a surge protector to protect the equipment.

10. Do not use this cordless phone to report a gas leak, especially if you are in the vicinity of the gas line.

Caution:

To reduce the risk of fire, use only No. 26 AWG or larger UL

Listed or CSA Certified Telecommunication Line Cord.

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Unplug this cordless phone immediately from an outlet if:

•

The power cord or plug is damaged or frayed.

•

Liquid has been spilled into the product.

•

The product has been exposed to rain or water. Do not retrieve the handset or base until after you have unplugged the power and phone from the wall. Then retrieve the unit by the unplugged cords.

•

The product has been dropped or the cabinet has been damaged.

•

The product exhibits a distinct change in performance.

Installation Guidelines

1. Read and understand all instructions and save them for future reference.

2. Follow all warnings and instructions marked on the product.

3. Do not install this product near a bath tub, sink, or shower.

4. Operate this phone using only the power source that is indicated on the marking label. If you are unsure of the power supply to your home, consult with your dealer or local power company.

5. Do not place this product on an unstable cart, stand, or table. This product may fall, causing serious damage to the product.

6. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work to restore the product to normal operation.

Important Safety Instructions

7. Clean this product with a soft, damp cloth. Do not use chemicals or cleaning agents to clean this phone.

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8. Use only the power supply that came with this unit. Using other power supplies may damage the unit.

9. Because cordless phones operate on electricity, you should have at least one phone in your home that is not cordless in case the power in your home goes out.

10. To avoid interference to nearby appliances, do not place the base of the cordless phone on or near a TV, microwave oven, or VCR.

Caution:

To maintain compliance with the FCC’s RF exposure

guidelines, place the base unit at least 20 cm from nearby persons.

Battery Safety Instructions

•

Do not burn, disassemble, mutilate, or puncture the battery. The battery contains toxic materials that could be released, resulting in injury.

• Caution:

There is a risk of explosion if you replace the battery with an incorrect battery type. Use only the battery that came with your phone or an authorized replacement recommended by the manufacturer.

•

Keep batteries out of the reach of children.

•

Remove batteries if storing over 30 days.

•

Do not dispose of batteries in fire, which could result in explosion.

Important Safety Instructions

•

The rechargeable batteries that power this product must be disposed of properly and may need to be recycled. Refer to your battery’s label for battery type. Contact your local recycling center for proper disposal methods.

ITC03-201

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Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

FCC and Interference Information. . . . . . . . . . . . . . . . . 2

Important Safety Instructions . . . . . . . . . . . . . . . . . . . .6

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Powering the Base Station and Phone Line

Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Wall Mounting the Base Station . . . . . . . . . . . . . . . . . 14

Base Station Controls . . . . . . . . . . . . . . . . . . . . . . . . . 16

Expansion Handset Controls . . . . . . . . . . . . . . . . . . . 16

Using the Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Navigation Key . . . . . . . . . . . . . . . . . . . . . . 17

Using the Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Base Station Display . . . . . . . . . . . . . . . . . . . . . . . 18

Expansion Handset Display . . . . . . . . . . . . . . . . . 18

Setting Up Your Phone and Expansion Handsets . . .19

Installing Batteries in the Handsets . . . . . . . . . . . . . . 19

Charging the Expansion Handsets . . . . . . . . . . . . . . . 20

Registering an Expansion Handset . . . . . . . . . . . . . . 20

Personalizing Your Phone System . . . . . . . . . . . . . . . 21

Setting the Ring Tone and Ring Volume . . . . . . . . 21

Naming the Base Station or an

Expansion Handset . . . . . . . . . . . . . . . . . . . . . . 22

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Storing Area Codes for Caller ID . . . . . . . . . . . . . . . . 24

Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . 26

Setting the Display Language . . . . . . . . . . . . . . . . . . 27

Setting Touch Tone or Pulse Dialing . . . . . . . . . . . . . . 27

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Using the Basic Functions . . . . . . . . . . . . . . . . . . . . . 28

Making a Call Using the Base Station . . . . . . . . . . . . 28

Making a Call Using the Speakerphone

on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . 28

Adjusting the Speakerphone Volume

on the Base Station During a Call . . . . . . . . . . 29

Making a Call Using an Expansion Handset . . . . . . . 29

Adjusting the Volume During a Call

on the Expansion Handset . . . . . . . . . . . . . . . . 30

Switching Between the Handset and

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . 30

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Finding a Lost or Misplaced Handset . . . . . . . . . . . . . 31

Saving a Number in the Phonebook . . . . . . . . . . . . . 32

Private Phonebooks . . . . . . . . . . . . . . . . . . . . . . . 32

Shared Phonebooks . . . . . . . . . . . . . . . . . . . . . . . 32

Calling a Number from the Phonebook . . . . . . . . . . . 34

Editing a Phonebook Entry . . . . . . . . . . . . . . . . . . . . 34

Deleting a Phonebook Entry . . . . . . . . . . . . . . . . . . . 35

Inserting Pauses in a Number . . . . . . . . . . . . . . . . . . 35

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Reviewing the List of Caller ID Calls . . . . . . . . . . . 36

Store a Caller ID Number in the Phonebook . . . . . 37

Deleting Caller ID Calls . . . . . . . . . . . . . . . . . . . . . 38

Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting Up the Answering Machine . . . . . . . . . . . . . . 39

Turning the Answering Machine On or Off . . . . . . 39

Outgoing Message (OGM) Greeting . . . . . . . . . . . 40

Recording an Outgoing Message (OGM) . . . . . . 40

Changing the Outgoing Message . . . . . . . . . . . . 40

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Erasing the Outgoing Message . . . . . . . . . . . . . . . 41

Setting the Number of Rings

Before the Answering Machine Picks Up . . . . . 42

Setting the Security ID Number . . . . . . . . . . . . . . 42

Setting the Voice Prompts

(Canadian models only) . . . . . . . . . . . . . . . . . . 43

Recording a Memo . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the Answer Machine . . . . . . . . . . . . . . . . . . . . 43

Checking Messages from the Base Station . . . . . 43

Checking Messages from an

Expansion Handset . . . . . . . . . . . . . . . . . . . . . 44

Checking Messages Remotely

from a Touch-Tone Phone . . . . . . . . . . . . . . . . 45

Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Conference Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Intercom Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Handset to Handset Intercom . . . . . . . . . . . . . . . . 50

Transferring a Call from One Handset to Another . . . 51

Unannounced Transfer . . . . . . . . . . . . . . . . . . . . . 51

Announced Transfer . . . . . . . . . . . . . . . . . . . . . . . 51

Using the Handset as a Walkie Talkie . . . . . . . . . . . . 52

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Motorola Limited Warranty

for the United States and Canada . . . . . . . . . . . . . . . 54

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Getting Started

To set up your Motorola digital cordless phone system:

1. Install optional backup batteries in the base station and plug into a power outlet.

2. Connect the base station to the phone line.

3. Plug in charging bases for expansion handsets.

4. Install batteries in expansion handsets.

5. Charge expansion handset batteries. A rechargeable NiCd battery powers each

expansion handset. Charge the battery for about

Getting Started

12 hours before initial use.

6. Register expansion handsets to the base station.

7. Set the ring tone, date, time, and other features of your expansion handset(s) and base station.

Place the Base Station:

• Away from electrical appliances such as a TV,

personal computer, or another cordless phone.

• In a high and central location with no obstructions,

such as walls.

If you hear noise while using the handset near a microwave or another cordless phone’s base unit, move away from the microwave or base unit and closer to your handset’s base station.

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Powering the Base Station and Phone Line Connection

Important: Before installing or handling batteries, please read the Battery Safety Instructions on page 8.

The base station uses 4 AAA alkaline batteries for optional backup power. To install the batteries:

1. With the bottom of the base station facing you, press the cover latch with a screwdriver to lift and remove the battery cover.

2. Insert 4 AAA alkaline batteries into the battery

compartment.

Battery compartment (cover removed)

3. To replace the cover, insert the tabs of the cover

into the slots and press down until the cover clicks into place.

Getting Started

4. Plug the power cord into the back of the base

station and into an outlet.

5. Plug one end of the telephone line cord into the jack

on the bottom of the base station.

6. Plug the other end of the cord into the phone jack.

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Wall Mounting the Base Station

The base station can be mounted on a wall instead of placed on a flat surface.

1. Remove the twist-tie from the phone cord. Do not unfold the cord.

2. Untuck both ends of the cord.

3. Hold the folded cord at the center and insert it into the back of the wall mount bracket.

Getting Started

4. Plug the telephone cord into the phone jack on the wall.

5. Hang the wall mount bracket on the phone wall plate.

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6. Plug the other end of the telephone cord into the back of the base station.

7. Plug the power cord into a power outlet, if not already plugged in.

8. Insert the guide rail on the wall mount into the slot on the bottom of the base station and push until it

Getting Started

snaps into place.

031656o

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Base Station Controls

Left soft key

Getting Started

Expansion Handset Controls

Navigation key

del

in use/ voice mail

charge/ page

page

memo

031388o

Right soft key

Play/stop

message

Skip backwards

Skip forwards

Delete message

Page a handset Record a memo

Intercom Handsfree

Left soft key

function

Left soft key

Right soft key function

Right soft key

Navigation key

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Using the Soft Keys

The left and right soft keys on the base station and expansion handsets perform the function displayed above them. For example, pressing the left soft key while

PHONEBK

is displayed, opens your list of phone numbers and names. The functions change as you move from one screen to the next. In this guide, soft key functions are shown as the function name followed by

a, for example, press CHANGE (a).

Using the Navigation Key

c is used to scroll up and down through menu items, a list of settings, and other screens.

On expansion handsets,  points to the currently selected item, and b

Caller ID Log Ringer Loc Area Codes



BACK SELECT

 

Getting Started

indicates there are more items above and below the currently selected item.

Press c to scroll up or down on the display.

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Using the Displays

Your phone has a display on the base station. Expansion handsets have a display on the front of them. The base station and expansion handsets, when not in use, show the standby screen.

Base Station Display

Number of

Caller ID

Getting Started

records

Left soft key function

Expansion Handset Display

Base

name

Time

04:26

PHONEBK MENU

Time

Date

Base (1)

6 Calls

Answer ON

09/26

Date

Battery meter

Number of

New Messages

2Msg

Ringer off

Answering Machine status

Right soft key function

Battery meter

Handset

name

Number of

Caller ID

records

Left soft key function

04:26

Handset (1)

6 Calls

PHONEBK MENU

09/26

2Msg

Answer ON

Right soft key function

Number of New Messages

Ringer off

Answering Machine status

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Setting Up Your Phone and Expansion Handsets

If you have expansion handsets, they do not need to be plugged into a phone line. Simply plug the power cord into the back of the charging base and into an outlet wherever you want to place the handset.

Installing Batteries in the Handsets

Important:

read the Battery Safety Instructions on page 8.

1. Remove the battery cover by pressing on the

recess and sliding down and off the handset.

2. Plug the connector into the receptacle.

3. Insert the battery pack into the compartment.

4. Slide and snap the battery cover back into place.

Before installing or handling batteries,

Black

Red

Setting Up Your Phone and Expansion Handsets

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Charging the Expansion Handsets

Place the handset in the charging base. The LED is solid red when the handset is charging.

For the initial charge, charge the battery for at least 12 hours.

charge

Registering an Expansion Handset

You can have up to 4 expansion handsets registered to a base station.If you try to register a 5th handset,

Too Many Handsets displays.

You only need to register new accessory handsets you add to your phone system. To register a new handset:

Action

Press OK (a).

Press and hold at least 6 seconds or until you hear a long beep and see the expansion handset name,

PAGE

on the base station for

for example, Handset(2).

Setting Up Your Phone and Expansion Handsets

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Personalizing Your Phone System

You can personalize the base station and each expansion handset by setting unique ring tones, adjusting the ring tone volume for day and night time, and assigning a name to distinguish one handset from another.

Setting the Ring Tone and Ring Volume

Your can set a ring tone for incoming calls from numbers that are stored in the phonebook, and a different ring tone for other incoming calls. The phonebook ring tone works only if you subscribe to caller ID service from your local telephone company.

Action

Press MENU (a).

Scroll to Ringer and press SELECT (a).

The Day Volume displays. This is the ringer volume from 6 am to 9 pm. Press (

a) to scroll through the settings (off, low,

CHANGE

medium, high). Each volume level plays as you press

CHANGE (a). Stop at the

volume level you want to set.

Scroll down ( Volume.

This is the ringer volume from 9 pm

to 6 am. Press

) to advance to the Night

CHANGE (a) to scroll

through the settings. Each volume level plays as you press

CHANGE (a). Stop at

Setting Up Your Phone and Expansion Handsets

the volume level you want to set.

Scroll down ( This is the ring sound used for incoming calls.

) to advance to the Ring Tone.

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Action

Press CHANGE (a) to scroll through the ring tones. Each tone plays as you select

CHANGE (a). Stop at the ring tone you

want to set, then press

Scroll down ( Tone.

This is the sound for incoming calls

) to advance to the Phonebook

DONE (a).

from numbers stored in your phonebook. You must subscribe to caller ID service from your local telephone company for this ring tone to work. Press

Press CHANGE (a) to scroll through the

DONE (a) to confirm.

phonebook tones. Each tone plays as you select

CHANGE (a). Stop at the

phonebook tone you want to set.

Press DONE (a).

Press EXIT (a) to return to the standby screen, or

to scroll to a different menu

Setting Up Your Phone and Expansion Handsets

option.

Naming the Base Station or an Expansion Handset

When you register an expansion handset, it is assigned a default name of Handset(x), where x can be 1, 2, 3, or 4. You can change the name to something more useful, for example a location (Kitchen) or someone’s name (Susan). Naming an expansion handset makes it easy to select the handset from a list (for example, to intercom another handset).

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If you name an expansion handset, the handset number remains part of the name, for example, Kitchen(2).

Action

Press MENU (a).

Scroll to Name handset or Name base, then press

Use the keypad to enter the new name (up

SELECT (a).

to12 characters). The flashing underline shows the input cursor position. Press

DELETE (a) to backspace and erase

characters to the left of the input cursor, see “Entering Text” section below.

Press DONE (a).

Press EXIT (a) to return to the standby screen, or

to scroll to a different menu

option.

Setting Up Your Phone and Expansion Handsets

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Entering Text

Press each button on the keypad the indicated number of times shown in the table below to enter text, numbers, and other characters. For example, to enter R, press the 7 button 3 times.

Number of Presses

Button

1space– * , 1 2ABC( 2 3DEF ) 3 4GH I #4 5JKL/5 6MNO ‘ 6 7PQRS7 8TUV?8 9WXYZ 9

1 2 3 4 5

Storing Area Codes for Caller ID

Note: This section applies only if you subscribe to caller ID service from your local phone company.

You can store up to 5 area codes to make it easy to dial numbers from your list of caller ID calls. Each area code can be:

•

7-digit format You do not have to dial the area code to call numbers in this area code.

•

10-digit format You have to dial the 3-digit area code + 7-digit phone number to call numbers in this area code.

Setting Up Your Phone and Expansion Handsets

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•

11-digit format You have to dial the 1 + 3-digit area code + 7-digit phone number to call numbers in this area code.

For example, if you store area code 954 in 10-digit format, when you receive a call from that area code, the phone number is stored in your call list with all 10 digits. The number will then be in the correct format for you to dial directly from the call list without any reformatting.

Action

Press MENU (a).

Scroll to Loc area code and press

SELECT (a).

Enter the first area code.

Setting Up Your Phone and Expansion Handsets

Press FORMAT (a) to scroll through the formats. Stop at the format you want to set for the area code, then scroll down (

move to the next area code.

Repeat steps 3 and 4 to store up to 4 more area codes. When you are finished, press

DONE (a).

Press EXIT (a) to return to the standby screen, or

to scroll to a different menu

option.

) to

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Setting the Date and Time

Note: If you subscribe to a caller ID service, the date and time is automatically set after the 2nd ring on an incoming call.

Action

Press MENU (a).

Scroll to Date/Time and press

SELECT (a).

Enter the time (2 digits are required for the hour and 2 digits for the minutes, so use a leading 0 for 1-digit values).

Press AM/PM (a) to switch between am and pm.

Note: This applies only if using a 12-hour clock.

Scroll down (

Press CHANGE (a) to change the time

) to move the next field.

format (12- or 24-hour clock). Scroll down (

) to move to the next field.

Press CHANGE (a) to select date format (MM/DD or DD/MM).

Scroll down (

Enter the current date.

Press DONE (a).

) to move the next field.

Press EXIT (a) to return to the standby screen, or c to scroll to a different menu option.

Setting Up Your Phone and Expansion Handsets

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Setting the Display Language

Action

Press MENU (a).

Scroll to Language and press SELECT (

a).

Press want to set, ( or Portuguese).

Press DONE (a).

Press EXIT (a) to return to the standby screen, or c to scroll to a different menu option.

until  points to the language you

English, French, Spanish,

Setting Touch Tone or Pulse Dialing

Your phone is set to touch-tone dialing as the default setting. Do not change this setting unless touch-tone service is not available in your area.

Action

Press MENU (a).

Scroll to Tone/Pulse.

Press between Tone and Pulse.

Press DONE (a).

or CHANGE (a) to switch

Setting Up Your Phone and Expansion Handsets

Press EXIT (a) to return to the standby screen, or c to scroll to a different menu option.

Page 30

Using the Basic Functions

Making a Call Using the Base Station

Pickup the corded handset or press hear the dial tone, dial the number.

Enter the phone number, press handset. This lets you see the phone number on the display before the number is dialed.

During a call, a timer on the display shows the amount of time on the call.

When you are finished talking, place the handset back on the base station, or press

Press speakerphone.

If you have call waiting service, press second call.

Handsfree

to answer a call using the

. When you

, then pickup the

OFF

to hang up.

to answer a

Making a Call Using the Speakerphone on the Base Station

Press When the speakerphone is on,

display. When you are finished talking, press

and turn the speakerphone off.

Using the Basic Functions

Note: Pressing redial list, or phonebook turns the speakerphone on and dials the number.

Handsfree

, dial the number.

Handsfree

while in the caller ID list,

V appears on the

OFF

to hang up

Page 31

If you have call waiting service, press

to answer

the second call.

Adjusting the Speakerphone Volume on the Base Station During a Call

Press the volume up or volume down key on the side of the base station.

Press to make caller’s voice

del

Louder

Softer

memo

in use/ voice mail

charge/ page

page

031388o

When you are not on a call, use the volume keys to change the day (6 am–9 pm) or night (9 pm–6 am) ringer volume. The time of day as set on the phone determines whether you are adjusting the day or night volume. To set the time, see page 26.

Making a Call Using an Expansion Handset

The procedure for making a call using an expansion handset is the same as for making one from the base station. However, when you dial from the base station, you can use it in speakerphone mode and by

Using the Basic Functions

picking up the handset.

Page 32

Adjusting the Volume During a Call on the Expansion Handset

Press to make caller’s voice

Louder Softer

Switching Between the Handset and Speakerphone

Press

Handsfree

Muting a Call

Press MUTE (a). To unmute the call, press

UNMUTE (a).

Putting a Call on Hold

Press HOLD (a). To return to the call, press When a call is on hold, you can use the intercom

features (see page 50).

UNHOLD (a) or

Using the Basic Functions

Page 33

Redialing a Number

To redial the most recently dialed number:

Action

Press

Press Redial.

To redial one of the last 5 numbers you dialed:

Action

Press Redial.

Press c until  points to the number you want to redial.

Press Dial (a),

Handsfree

If a number in the redial list matches a number in your phonebook, the phonebook name and number display in the redial list instead of just the phone number.

Finding a Lost or Misplaced Handset

Press All handsets registered to the base station start

beeping. Press

handsets, or

PAGE

OFF

or EXIT (a) to stop paging all

on the base station.

OK (a) on the expansion handset to

Using the Basic Functions

stop paging that individual handset. You can also press

PAGE

on the base station to stop paging all

handsets simultaneously.

Page 34

Saving a Number in the Phonebook

Storing numbers in the phonebook makes it easy to dial numbers you call frequently. You can enter numbers directly into the phonebook or add them from the caller ID or redial list. You can also select to save the number in the private (handsets) or shared (base station) phonebook.

Private Phonebooks

The private phonebook is unique to each handset and is not accessible by other handsets or the base station. Each private phonebook stores up to 50 names and numbers.

Shared Phonebooks

The shared phonebook is stored in the base station and is accessible by all handsets. The shared phonebook stores up to 49 names and numbers.

Action

Press PHONEBK (a).

Scroll (c) to (New Entry) and press

SELECT (a).

The private phonebook is the default. To change phonebooks, press the right soft key ( displayed, press the right soft key (

a). For example, if SHARED is

a) to

enter that phonebook.

Enter the name (up to 12 characters). Press

DELETE (a)

Using the Basic Functions

characters to the left of the blinking cursor. See page 24 for information on entering text.

to backspace and erase

Page 35

Action

Scroll down (c).

Enter the phone number (up to 24 digits). Press

DELETE (a) to backspace and

erase characters to the left of the blinking cursor.

Press DONE (a).

To store a recently called number in the phonebook:

Action

Press

Redial

. The display shows the last 5 numbers you dialed, with the most recent number at the top.

Press c until  points to the number you want to save.

Press STORE (a).

Enter the name (up to 12 characters). Press

DELETE (a) to backspace and erase

characters to the left of the blinking cursor. See

Scroll down (c).

The phone number displays in the Number:

page 24

for information on entering text

field. To modify the number, press DELETE (

)

to backspace and erase characters to

the left of the blinking cursor.

When the phone number is correct as you want to store it, press

DONE (a).

Note: You can also store a number in the phonebook from the caller ID list (see page 37).

Using the Basic Functions

Page 36

Calling a Number from the Phonebook

Action

Press PHONEBK (a).

Press c until  points to the entry you want to call.

Note:

You can also search numerically by pressing the number(s) of the phone entry you want to dial.

Press

, Handsfree, or pickup the corded

handset on the base.

Editing a Phonebook Entry

Action

Press PHONEBK (a).

Press c until  points to the entry you want to edit.

Press OPTIONS

(

)

Scroll to Edit and press SELECT (a).

To modify the name, press DELETE (a) to backspace and erase characters to the left of the blinking cursor. See page 24 for information on entering text.

Scroll down (c) number field.

Using the Basic Functions

Modify the number.

Press DONE (a).

to move to the phone

Page 37

Deleting a Phonebook Entry

Action

Press PHONEBK (a).

Press

until



points to the entry you

want to delete.

Press OPTIONS

Scroll to Delete and press SELECT (a).

(

)

Inserting Pauses in a Number

At the position where you want to insert a pause, press # twice,

P appears. When you call a number

with a pause, the phone waits 3 seconds before transmitting the next digits in the dialing sequence. This is useful, for example, when you have to dial 9 to get a dial tone or for going into a voicemail system.

Using Caller ID

Note: You must subscribe to caller ID service from your local telephone company to use the caller ID features of your phone.

If you subscribe to caller ID service, the caller’s name and/or number are displayed when you receive an incoming call. If no caller ID information was sent from the phone company, or you do not subscribe to

Using the Basic Functions

caller ID service, the display shows

Call

Incoming

Page 38

Reviewing the List of Caller ID Calls

The base station and each expansion handset can hold up to 40 caller ID records.

Action

Press most recent call is listed first.

Press c to review more calls.

To call the number, press

c to enter the recent calls list. The

Handsfree

To reformat the number before you call it, press

FORMAT

(

) until the correct format displays. For example, if a number you want to call is stored with the area code (10 digits), but you do not use the area code to call this number, press

FORMAT

(

)

until the number appears without the area code (7 digits). For information on dialing formats, see page 24.

Using the Basic Functions

Page 39

Store a Caller ID Number in the Phonebook

Action

From the caller ID list, press OPTIONS (

a).

Scroll (c) to (a).

The caller’s name displays in the Name: field. You can modify the name before storing it.

When the name is correct as you want to

STORE and press SELECT

store it, press

The caller’s phone number displays in the

c to scroll down.

Number: field.You can modify the number before storing it.

When number is correct as you want to store it, press

DONE

(

)

Note: To modify the name or number before storing it, press

DELETE

(

)

to backspace and erase characters to the left of the blinking cursor. Then use the keypad to enter the name or number. See page 24 for information on entering text.

Using the Basic Functions

Page 40

Deleting Caller ID Calls

Action

From the caller ID list, press OPTIONS (

a).

Scroll (c) to Delete (to delete the current caller ID entry) or Delete All (to delete all caller ID calls) and press

Note:

the

Press NO

If deleting all calls, press

Delete All?

(

)

prompt.

to return to the caller ID list.

SELECT (a).

YES

(

)

Using the Basic Functions

Page 41

Answering Machine

The answering machine stores up to 15 minutes or record time of messages and/or memos. You can listen to your messages from the base station, from an expansion handset, or remotely. You can set up the answering machine from either an expansion handset or the base station.

Setting Up the Answering Machine

All of the features of the answer machine are located in the

Ans mach setup menu. To get to this menu:

Action

From the standby screen, press MENU (a).

Scroll (c) to Ans mach setup and press

SELECT (a).

Turning the Answering Machine On or Off

Action

Go to the Ans mach setup menu.

Answering Machine

Scroll (c) to Answer ON/OFF and press

SELECT (a).

Scroll (c) to select ON or OFF and press

DONE (a).

Press EXIT (a) twice to return to the standby screen, or press different function.

c to scroll to a

Page 42

Outgoing Message (OGM) Greeting

You can record a personal outgoing message greeting that plays when you receive a call and you do not answer the phone. If you do not record a personal greeting, a prerecorded greeting plays when you receive a call.

Recording an Outgoing Message (OGM)

Action

Go to the Ans mach setup menu.

Scroll (c) to Outgoing Msg and press

SELECT (a).

Scroll (c) to Record OGM and press

Answering Machine

SELECT (a).

Press YES (a) to record your message.

Press END (a) when finished. Press

REPLAY (a) to listen to the message.

Press EXIT (a) twice to return to the standby screen, or press

c to scroll to a

different feature.

Changing the Outgoing Message

Action

Go to the Ans mach setup menu.

Scroll (c) to Outgoing Msg and press

SELECT (a).

Scroll (c) to Change OGM and press

SELECT (a).

Page 43

Action

Scroll (c) to Default OGM or Recorded

OGM and press SELECT (a).

Press EXIT (a) twice to return to the standby screen, or press c to scroll to a different feature.

Note: To play the current outgoing message, select

Play OGM from the Outgoing Msg

menu.

Erasing the Outgoing Message

Note: You cannot erase the default message.

Action

Go to the Ans mach setup menu.

Scroll (c) to Outgoing Msg and press

SELECT (a).

Scroll (c) to Erase OGM and press

SELECT (a).

Press YES (a).

Answering Machine

Press EXIT (a) twice to return to the standby screen, or press different feature.

Note: To play the current outgoing message, select

Play OGM from the Outgoing Msg

menu.

c to scroll to a

Page 44

Setting the Number of Rings Before the Answering Machine Picks Up

Action

Go to the Ans mach setup menu.

Scroll (c) to Ring Number and press

SELECT (a).

Scroll (c) to select 3, 4, 5, or 6 rings and

Answering Machine

press

Press EXIT (a) twice to return to the standby screen or

DONE (a).

c to scroll to a different

feature.

Setting the Security ID Number

The security ID number allows you to remotely access your messages from any touch-tone phone. The default ID is 123. To change it:

Action

Go to the Ans mach setup menu.

Scroll (c) to Security ID and press

SELECT (a).

Enter a 3-digit number and press DONE (

a).

Press EXIT (a) twice to return to the standby screen, or press c to scroll to a different feature.

Page 45

Setting the Voice Prompts (Canadian models only)

You can choose between English or French voice prompts.

Action

Go to the Ans mach setup menu.

Scroll (c) to scroll to Voice prompt and press

Scroll (c) to English or French and press

Press EXIT (a) twice to return to the standby screen or, press

SELECT (a).

DONE (a).

c to scroll to a

different feature.

Recording a Memo

Press d on the base station to record a message that you can playback later.

Using the Answer Machine

Answering Machine

Checking Messages from the Base Station

Action

Press Press Press Press

i g h f

to play and stop messages to skip forward to skip backward to delete message

Page 46

Checking Messages from an Expansion Handset

Action

Press MENU (a), scroll (c) to

Messages, and press SELECT (a).

Scroll (c) to the function you want, then press SELECT (a). The selections are:

2:Play/Stop 3:Skip 4:Answer On/Off 5:Memo 7:Repeat menu 0:Erase

Answering Machine

Page 47

✂

Checking Messages Remotely from a TouchTone Phone

Action

Call your base station.

When the answering machine picks up the call, enter the security ID. A synthesized voice prompts you with instructions.

To skip the voice prompts and operate the base station directly, press the appropriate number key on the phone. The selections are:

Press 2 to play/stop messages

Answering Machine

Press 3 to skip forwards Press 1 to skip backwards Press 4 to answer (turns the

answering machine on/off)

Press 5 to record a memo Press 7 to repeat the memo Press 0 to delete the message

For your convenience, cut this page out and take it with you so you’ll have it when you call your answering machine while you are away from home.

Use the other side of this page to write down notes and phone numbers.

Page 48

Notes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

✂

Answering Machine

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 49

Advanced Features

To use some of the advance features, you need at least 2 (up to 4) expansion handsets registered to the base station.

You can expand your phone system by adding cordless handsets (up to a total of 4 expansion handsets). Expansion handsets do not require connection to a phone line. You can place the handset and its charging base anywhere a standard electrical outlet is available.

With multiple expansion handsets, you can:

•

Conference call

•

Talk handset to handset on the intercom

•

Set up handsets to automatically answer intercom calls

•

Transfer calls from one handset to another

•

Monitor a room

•

Use 2 handsets as walkie talkies

To order expansion handsets, call:

1-800-353-2729 USA

1-888-390-6456 TTY (Text Telephone)

On the Web:

www.motorola.com/cordless

Advanced Features

Page 50

Conference Calling

If one handset is already on a call, the display on other handsets registered to the same base station shows

Line in use.

Once a second handset is added to the call, the display on all handsets shows

On conference. A

maximum of 2 handsets can be on a conference call at the same time.

Action

To connect a second handset to a call, press

Handsfree

To join a conference call, press

on the second handset.

from the

base station. To disconnect from the conference call, press

OFF

on either or both handsets.

Advanced Features

Page 51

Using the Intercom

Intercom Setup

You can set up a handset or base station so it automatically answers an intercom page after 1 or 3 rings. All factory.

handsets are set to No Auto Answer at the

Perform the following procedure on each

handset to change this setting.

Action

Press MENU

Scroll to Intercom Setup and press

SELECT

Scroll to one of the answering options and press

No Auto Answer - the handset does not

SELECT

(

)

(

)

automatically answer an intercom page.

After 1 Ring or After 3 Rings - the

handset automatically answers and turns on

Advanced Features

the speakerphone after 1 or 3 rings.

Press SELECT (a).

Press EXIT(a) to return to the standby screen, or

to scroll to a different menu

option.

Page 52

Handset to Handset Intercom

Action

Press

From the list of handsets, press c until  points to the handset you want to page, or to

Select All to page all handsets.

Intercom

Note:

If you have only 1 expansion handset, pressing the Intercom button automatically pages the base station and vice-versa.

Press PAGE

To answer the page, press OK

(

)

(

)

. The

first handset to respond is connected. If no one answers the page after 2 minutes,

or if the person you are paging presses

EXIT

(

)

OFF

, No Answer displays

on your handset and paging stops.

When someone answers the page, talk into the handset.

To end the intercom session, press

OFF

To turn the speakerphone on or off, press To mute or unmute the sound, press

Advanced Features

UNMUTE

(

Handsfree

MUTE

)

(

)

Page 53

Transferring a Call from One Handset to Another

Unannounced Transfer

Action

Press HOLD

Press

Scroll to the handset you want to transfer

Intercom

(

)

the call to and press

Note:

If you have only 1 handset, pressing the Intercom button automatically pages the other handset, and vice-versa.

Press

OFF

to hang up. The call is

transferred to the other handset.

Announced Transfer

Action

Follow steps 1 through 3 above.

To answer the page on the other handset, press

(

)

PAGE

(

)

Advanced Features

Tell the person on the other handset that you are transferring a call, then press

UNHOLD

(

other handset and all three individuals are on the call.

Press OFF handset.

)

. The call is transferred to the

(

)

to hang up the second

Page 54

Using the Handset as a Walkie Talkie

The walkie talkie feature lets you talk handset to handset even when the handsets are out of range from the base station. When a handset is in walkie talkie mode, you cannot make or receive phone calls You must complete steps 1 and 2 for both handsets to use walkie-talkie mode.

Action

Press MENU

Scroll to Walkie Talkie and press

(

)

Advanced Features

SELECT

Press

Press the number on the handset keypad

(

)

Intercom

on one of the handsets.

that corresponds to the handset you want to use walkie talkie with. For example, if the handset you want to talk to is named Kitchen(2), press 2 on the keypad.

To answer the page on the other handset, press

To end the walkie talkie session, press

EXIT

(

)

on either handset.

Page 55

Monitoring a Room

Room monitoring allows you to place a handset in a room and listen to the sounds in that room from another handset.

Action

Place a handset in the room to be monitored.

On that handset, press MENU

Scroll to Monitor Room and press

(

)

SELECT to monitor room.

On the handset you want to listen from, press

(

Intercom

)

. The display shows Ready

. The display lists the

handsets registered to the base station.

Note:

the

If you have only 1 handset, pressing

Intercom

button automatically pages the

other handset.

Scroll to the handset you set up monitoring on and press

PAGE

(

)

The handset that was set up for monitoring automatically answers the page. The microphone on that handset is turned on, and the speaker is turned

Advanced Features

off. The handset you are monitoring from shows

Monitoring (handset name).

You can also use the base station for monitoring by following the instructions above from the base station.

To turn off monitoring, press on either handset.

Note:

If you answer an incoming call, monitoring is

turned off.

CANCEL

(

)

OFF

Page 56

Motorola Limited Warranty for the United States and Canada

Motorola Limited Warranty

What Does this Warranty Cover?

Subject to the exclusions contained below, Motorola, Inc. warrants its telephones, pagers, messaging devices, and consumer two-way radios that operate via Family Radio Service or General Mobile Radio Service (“Products”), Motorola-branded or certified accessories sold for use with these Products (“Accessories”) and Motorola software contained on CD-ROMS or other tangible media and sold for use with these Products (“Software”) to be free from defects in materials and workmanship under normal consumer usage for the period(s) outlined below. This limited warranty is a consumer's exclusive remedy, and applies as follows to new Motorola Products, Accessories and Software purchased by consumers in the United States or Canada, which are accompanied by this written warranty

Products and Accessories

Products Covered Length of Coverage

Products and Accessories

as defined above, unless otherwise provided for below.

One (1) year

from the date of purchase by the first consumer purchaser of the product unless otherwise provided for below.

Decorative Accessories and Cases.

Decorative covers,

bezels, PhoneWrap™ covers

Limited lifetime warranty

for the lifetime of ownership by the first consumer purchaser of the product.

and cases.

Monaural Headsets.

buds and boom headsets that transmit mono sound through a wired connection.

Ear

Limited lifetime warranty

for the lifetime of ownership by the first consumer purchaser of the product.

Page 57

Products Covered Length of Coverage

Consumer Two-Way Radio Accessories

Ninety (90) days

from the date of purchase by the first consumer purchaser of the product.

Products and Accessories that are Repaired or Replaced

The balance of the original warranty or for ninety (90) days

from the date returned to the consumer, whichever is longer.

EXCLUSIONS Normal Wear and Tear.

Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.

Batteries.

Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse.

Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola, are excluded from coverage.

Use of Non-Motorola Products and Accessories.

Defects or damage that result from the use of Non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.

Page 58

Unauthorized Service or Modification.

Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage.

Altered Products.

Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, or parts, are excluded from coverage.

Communication Services.

Defects, damages, or the failure of Products, Accessories or Software due to any communication service or signal you may subscribe to or use with the Products, Accessories or Software is excluded from coverage.

Software

Products Covered Length of Coverage

Software.

physical defects in the media that embodies the copy of the

Applies only to

Ninety (90) days

purchase

from the date of

software (e.g. CD-ROM, or floppy disk).

Exclusions

Software Embodied in Physical Media.

software will meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.

Software NOT Embodied in Physical Media.

embodied in physical media (e.g. software that is downloaded from the internet), is provided “as is” and without warranty.

No warranty is made that the

Software that is not

Page 59

Who is Covered?

This warranty extends only to the first consumer purchaser, and is not transferable.

What will Motorola Do?

Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones, will be reinstalled.

To avoid losing such data, software and applications please create a back up prior to requesting service.

How to Obtain Warranty Service or Other Information

USA

Canada All Products TTY

1-888-390-6456

For

Accessories

designated above for the product with which they are used.

You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of

Phones Pagers

1-800-331-6456

1-800-548-9954

Two-Way Radios and Messaging Devices

1-800-461-4575

and

Software

, please call the telephone number

1-800-353-2729

sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number.

Page 60

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.

Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software. Motorola software may only be copied into, used in, and redistributed with, the Products associated with such Motorola software. No other use, including without limitation disassembly of such Motorola software or exercise of the exclusive rights reserved for Motorola, is permitted.

Page 61

Notes

Page 62

Notes

Page 63

Page 64

motorola.com

6864110W32-O

Motorola MD491, MD 491R - 174, 2.4GHz CORDED/CORDLESS PHONE SYSTEM User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual