15
9 Trouble shooting
9.1 After Installation and during Initial Operation
• Make sure the battery voltage is minimum 12,6V.
• Do not use a battery charger to test the device.
• Check for a perfect electrical connection between both mounting bolts at m-Unit base and battery
negative terminal.
• Check all cables, for correct polarities and short-circuits.
• Voltage checks at input and output connectors is not possible, since they are always energised to
some extent. This minor voltage is no indicator for proper or improper operation of the in- or output.
Operational testing has to be conducted with an appliance in place (e. g. light bulb).
• Check all cables, for adequate connection and contact at connection joints.
• Check if the safety circuit indicator area on the top side is damaged; if yes the unit has to be
replaced
Failure Reason Relief
Alarm is not working
alarm is not activated adjust setup menu 4 to option B-E
m-Unit is re starting
(running light) if starter is
activated
battery breaks down during attempted
start
Check connector cables, load or replace battery
bad electrical connection between
ground and m-Unit connection bolts
install a separate cable from battery minus to
one of the connection bolts
current flow through starter or OEM
starter relay is to high
use a separate starter relay
start output is shut off
when start is activated
(blinking LED)
bad electrical connection from battery to
vehicle power system
make a suitable connection and use proper
ground cable
bad electrical connection between
ground and m-Unit connection bolts
install a separate cable from battery minus to
one of the connection bolts
bad electrical connection at m-Units
terminal
use core cable ends, consider cable width,
tighten terminal screw
current flow is to high
load must within the specifications (light bulbs
max. 2 x 60W)
load circuit is shut off
(blinking LED)
short circuit remove the sort circuit
All turn signals are
glowing
position light feature is activated adjust setup menu 6 to option A
9.2 Return And Complains
If you like to return a defective instrument for repair or change please observes following issues:
- Make sure again there is no connection failure. In doubt use a different voltage source to
recheck.
- print and fill the repair return form (refer link below) and attach it
http://motogadget.com/media/downloads/support/form_return_repair.pdf
- Not prepaid shipments will be rejected.
- The Shipment to motogadget is carried out by your own risk - you are responsible for a
sufficient insurance.
- Make sure the package is adequate.
- If you are located outside the EU, you have to declare “repair item” and value 1 Euro in
shipment custom declaration.
- Service provided for all not instrument related malfunctions (i.e. defective connection joints,
wrong parameter settings and other vehicle related problems) will be charged with 20 EUR.
- Software updates for extending functionality will be charged with 25 EUR.
The motogadget team wishes you pleasant and safe riding, and
lots of fun with your new m-Unit.