Mosa VTG3300 User Manual

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Trunking Gateway

VTG3300 Series

User Guide

Edition 1.0

Updated: 2005/08/01

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VTG3300 Series user guide

Table of Contents

1. SAFETY INSTRUCTIONS.................................................................................................................................... 3

2. PREFACE ................................................................................................................................................................ 4

3. FEATURE DESCRIPTIONS................................................................................................................................. 5

3.1. BASIC AND ADVANCED FEATURES ..........................................................................................................5

3.2. PBX FEATURES ...................................................................................................................................5

3.3. OTHER SPECIAL FEATURES ...................................................................................................................6

4. PACKAGE CONTENTS ........................................................................................................................................ 7

5. GENERAL DESCRIPTIONS ................................................................................................................................8

5.1. PANEL .................................................................................................................................................8

5.2. LED INDICATOR ...................................................................................................................................9

5.3. CONNECTORS ....................................................................................................................................10

6. BASIC INSTALLATION AND CONFIGURATION......................................................................................... 11

6.1. PHONE SET CONNECTION...................................................................................................................11

6.2. PERSONAL COMPUTER CONNECTION...................................................................................................11

7. CONFIGURATION OF PARAMETERS FOR FUNCTION AND WEB MANAGEMENT PAGE.............. 13

7.1. STEPS FOR CONFIGURATION ...............................................................................................................13

7.2. CONFIGURATION THE BASIC PARAMETERS VIA WEB MANAGEMENT PAGE ................................................19

7.3. CONFIGURATION OF FEATURES ............................................................................................................24

8. BEHIND NAT & FIREWALL (USE PRIVATE IP) ......................................................................................... 101

9. FILE MANAGEMENT ...................................................................................................................................... 102

9.1. FILE TYPES......................................................................................................................................102

9.2. SOFTWARE UPDATE..........................................................................................................................103

10. NETWORK MANAGEMENT...................................................................................................................... 107

10.1. PASSWORD MANAGEMENT ................................................................................................................107

10.2. MANAGEMENT BY SYSTEM CONSOLE, AND TELNET..............................................................................107

10.3. MANAGEMENT BY WEB PAGE ............................................................................................................109

10.4. MANAGEMENT BY PHONE SET............................................................................................................109

11. SPECIFICATIONS............................................................................................................................................. 113

12. REGION ID TO TELECOM COUNTRY CODE ....................................................................................... 115

13. SAMPLE SHEETS FOR NUMBERING PLAN.......................................................................................... 116

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13.1. SAMPLE SHEET ................................................................................................................................116

13.2. EXAMPLE OF NUMBERING PLAN.........................................................................................................118

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VTG3300 Series user guide

1. Safety Instructions

1. Do not attempt to service the product yourself. Any servicing of this product should be referred to a

qualified service personnel.

2. To avoid electric shock, do not put your finger, pin, wire, or any other metal objects into vents and gaps.

3. To avoid accidental fire or electric shock, do not twist power cord or place it under heavy objects.

4. The product should be connected to a power supply of the type described in the operating instructions or

as marked on the product.

5. To avoid hazard to children, dispose of the product’s plastic packaging carefully.

6. The phone line from PSTN Operator should always be connected to the LINE or FXO connector. It should

not be connected to the PHONE/FAX or FXS connector as it may cause damage to the product.

7. Please read all the instructions before using this product.

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2. Preface

The VTG3300 series products were developed by using the latest VoIP technologies. It is not only a commercial PBX but also a VoIP Gateway with Auto Attendant to provide full services. High quality voice services for telephone and Fax are provided through the Internet, in addition, several value added services are also provided. Due to the characteristics of the Internet, bills for telephone and FAX are extremely small. With its modularized hardware design, VTG3300 is also very simple to install, easy to carry and operate.

Models :

Model Name Description

VTG3300A 4 Ports 2 FXO + 2 FXS

VTG3300C 4 Ports 4 FXO

The VTG3300 is a commercial PBX. It can operate alone or connect to another VTG3300 to create one system and dial each other by extension number. When two sets of VTG3300 are installed in separate locations, and both are connected to an IP network, then the extension lines of each VTG3300 can dial each other by dialing the extension number as in the same PBX.

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VTG3300 Series user guide

3. Feature Descriptions

3.1. Basic and Advanced Features

 Remote Transit Call

VTG3300 supports “Transit – In Call” and “Transit – Out Call” functions. User can access remotely.

 Call Forward

VTG3300 supports “Call Forward” function. User can get the call at any location.

 T.38 FAX

VTG3300 supports T.38 FAX service. Like voice services, FAX features “Call Forward” and “Follow me” functions.

 Private IP Address

VTG3300 can be connected to any VTG3300 at any location around the world just through the private IP address behind NAT.

 Life Line

Following the standard, VTG3300 keeps line alive when power outage happens.(Model with FXS port )

 Network Management Capabilities

VTG3300 provides management via telephone sets (Only Trunking Gateway with FXS port), system console, Telnet and Web Browser. Users can configure or modify the setting through any telephone set, system console, or Telnet. System manager can browse information through a PC and manage the system no matter where he is.

 FTP Software Update

The FTP server is embedded into VTG3300. Via FTP server, software can be uploaded for updating.

3.2. PBX Features

 Extension Line

The FXS ports on VTG3300 may act as extension lines. Each port can be assigned with an extension number from 11 to 14. If you like to connect to another extension line, you can dial the extension number directly or dial the prefix of the equipment first, followed by the extension number.

 Through IP To another Extension line of VTG3300

Extension line are not limited to connect to extension lines within the same gateway, it can also connect to extension lines of another VTG3300 via IP network by dialing the phone number of the VTG3300 followed by the extension number or by dialing the prefix.

 Call Transfer

VTG3300 can transfer the call of extension line to

♦ An extension line in the same gateway

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♦ An extension line of any remote VTG3300

 Abbreviated Dial

100 Abbreviated dialing numbers can be assigned to the VTG3300. Abbreviated dialing number can contain the numeric numbers and special character “ * “ and “ # “.The priority of the first 70 indexes of abbreviated dialing is beyond the limitation of Barring rule.

 Embedded Auto Attendant

VTG3300 provides auto attendant to any incoming call. The Greetings tone can be recorded via the telephone set by users. Only the Trunking Gateway with FXS port supports this feature.

 Operator

Any extension line of VTG3300 can be assigned as an Operator. Any incoming call will be connected to the operator if the access code for Operator is dialed. The other extension lines which are assigned to the operator Group can act as operator if the operator is busy. The Operator can be forwarded to :

♦ The extension line of the same gateway ♦ The extension line of a remote VTG3300 gateway

♦ Trunk Groups

"Trunk" is a general name for FXO lines that connect to PSTN. The trunks of VTG3300 can be separated into two groups. Each FXO port will belong to one of the trunk groups.

♦ Barring set to each extension line

There are six barring classes embedded. Each extension line can be set by one of the barring class.

♦ CDR

VTG3300 provides a dedicate RS-232 port for CDR (Call Detail Record), CDR can also be recorded through Internet for further accounting and data statistics.

3.3. Other Special Features

 Remote Trunk Seizure

VTG3300 can seize the trunk groups of a remote VTG3300 gateway manually or automatically.

 Softkey

Softkey can be defined on each FXS/FXO port of VTG3300 and be activated manually or automatically.

 Caller ID Display

If a phone set that can display Caller-ID is connected to the extension line, the caller ID from another FXS port will be displayed. The display format is the Prefix of incoming gateway followed by the extension number. A Phone set with FSK standard is required.

 Local Trunk Overflow

If the trunks in same gateway are not available, the extension line of VTG3300 can seize the local trunk of another gateway that is under the same Subnet Mask.

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4. Package Contents

1. The VTG3300 Gateway X 1

2. Power Cord X 1

3. Manual/Tools CD-ROM X 1

4. Rubber footer X 1

VTG3300 Series user guide

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5. General Descriptions

5.1. Panel

 VTG3306A/C : model with 4 ports

On the front panel you can find two Ethernet ports, a console port, LED status indicator and the port special for CDR which can record the detailed data of the calls for accounting and statistics.

5.1.2. Front Panel

Alarm

Power

VTG3306

Console

CPU/Act

Time server

9600 8N1

CDR

Link/Act

100Mbps

LAN

IMD

MDI-X

VTG3300 Front Panel

5.1.3. Rear Panel

There is a button on the rear panel of VTG3300 for special maintenance. Please don’t touch this button under normal operation.

VTG3306A Rear Panel

VTG3306C Rear Panel

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VTG3300 Series user guide

(

5.2. LED Indicator

Label LED Description

10/100 Ethernet

Port Information

Device

ON Network Linked Up Link/Act

FLASH Sending/Receiving data packets

100Mbps

LOOP/ RING

Power ON Power supply normal

Alarm ON Errors detected when auto HW

FXO)

ON Transmission Rate is 100Mbps

OFF Transmission Rate is 10Mbps

ON Off Hook, loop current detected LOOP/ RING (FXS)

FLASH Ring signal sending

ON Answered, loop current detected

FLASH Ringing

diagnostics ran:

FXO Error detected or circuit break

ON CPU in normal operation CPU/Act

FLASH CPU is Running

ON Able to access to Time Server

Time Server

FLASH Trying to access to Time Server

OFF NOT able to access to Time Server

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5.3. Connectors

Terminal Label Description

Voice

FXS

For analog phone set or FAX machine

FXO For public lines or trunk from PSTN Operator

To LAN (MDI-X) RJ-45 MDI-X terminal, for LAN Network

To PC (MDI) RJ-45 MDI terminal, for PC

RJ-45 CONSOLE For system console

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6. Basic Installation and Configuration

6.1. Phone Set Connection

Example : VTG3306A

6.2. Personal Computer Connection

VTG3300 Series user guide

Example : VTG3306C

There is a console port on the panel of VTG3306C. Plug the attached Console cable into the console port and connect it with PC on the other side.

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6.2.1. Configuration of Parameters for Console

After connecting the PC to VTG3300 via a RS-232 cable, Power on the PC and configure the PC parameters as following:

 Speed : 9600

 Data Byte : 8

 Parity Check : None

 Stop Byte : 1

 Flow Control : None

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7. Configuration of Parameters for Function and Web Management Page

7.1. Steps for Configuration

7.1.1. General

7.1.1.1. VTG3300

(1) Connect the Console Terminal to VTG3300 Console port by RS-232 cable.

(2) Configure the parameters of Console Terminal. Please refer to Section 6.2.1Configuration of

Parameters for Console.

(3) Set Region ID and restore to the default value. Please refer to Section 7.1.2 Configuration of

Regional ID.

(4) Configure a fixed IP address by using the System Console ( or use the default IP address

192.168.0.2) and the password (e.g. 123) to enter the Web Management Page. For security reason,

please configure the password for verification when entering the Web Management page. Refer to

Section 7.1.3 Configuration of IP and 7.1.5 for configuration Password for Web Management Page.

(5) Connect PC to the network port labeled “To PC” on VTG3300 by LAN cable. The Indicator of

LNK/ACT will be ON if the connection is working normally.

(6) Set IP address of PC to the same subnet as IP address of VTG3300. For example, the default IP

address of VTG3300 is 192.168.0.2 , then you may set 192.168.0.3 as the IP address of the PC.

(PC re-start may be required).

(7) Run the Broswer, enter the IP address of VTG3300 and then press ENTER key.

(8) In the window , USER ID and PASSWORD will be prompted. Enter “WEB” (all capital letter) as

USER ID and the password you configured (e.g. 123), press ENTER key. Now you are entering

the Home page of the Web Management page.

(9) On the Web Management Page, set the Region ID, Area Code, Phone Number, UDP port and other

features. Please refer to Section 7.2.1 Configuration of Phone Number via Web Management.

(10) If you like to use DHCP or PPPoE services, you may set the parameters from Web Management

Page or via Console terminal and restart VTG3300. Please be noted, new dynamic IP address will

be applied after restarting. It causes the problem to enter the original Web Management Page. You

have to check the new IP address from the Console terminal and enter the Web Management page

by this new IP address.

(11) When all of the parameters had been configured, connect VTG3300 to Internet. The system will

start after the indicator Time Server turns ON.

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7.1.2. Configuration of Regional ID

The default value of VTG3300 series product is dependent on the location of purchase order. Please check if the Region ID is for the country where VTG3300 will be operated. From the label located at the bottom of the box, you may find the default value of Region ID, for example, “43”, the Region ID of Taiwan, is set as default value. If the Region ID is correct, skip to the next step, otherwise change the Region ID. Please refer the Section 12 Region ID to Telecom Country code.

The Instructions below showing how to set Region ID from Console terminal; using Telnet can also follow the same instructions.

(In the example, the Region ID is changed to 07 for China)

Voice Gateway>enable Voice Gateway #configure Enter configuration commands, one per line. End with CNTL/Z Voice Gateway (config)#regional_id 07 Voice Gateway (config)#exit Voice Gateway #delete nvram This command resets the system to factory defaults All system parameters will restore to their default factory settings. All static and dynamic addresses will be removed. Reset system with factory defaults, [Y]es or [N]o? Yes

Attention :

1. After Changing the Region ID, the system has to be reset to the default value. Therefore this step should

be done first.

2. In case the IP address is being set, the following instruction may keep the IP address unchanged after

reset :

“delete nvram keep_ip”

7.1.3. Configuration of IP

An IP Address is required for the VTG3300 series product. How to get the IP address depends on the network configuration to which the gateway will be connected. Please refer the following table for the network configuration and define the IP address before doing system configuration. If fixed IP address will be used, you have to apply for Internet service from Internet Service Provider (ISP) to get an available IP address. DHCP, which is not recommended, or PPPoE, which is provided by most of ADSL ISP, may be used for this gateway. In the following table, please find the information required for different network configurations.

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VTG3300 Series user guide

IP Network Configuration Information Required

Fixed IP Address

DHCP Please contact your MIS personnel. Using DHCP is not

PPPoE

Public IP address IP address

Subnet mask

Default Gateway

Notes: Usually the IP address is assigned by the ISP to avoid conflict with the other equipment.

Private IP address IP address

Subnet mask

Default Gateway

Notes: IP Sharing is required for private IP address. In the IP Sharing environment, IP address of VTG3300 has to be set as a virtual Server

recommended

Account Number

(Applied to most ADSL service)

You may perform the IP setting via System Console, then enter the Web Management page to perform the other settings.

7.1.3.1. Configuration of IP Address via System Console

Configuration via System Console

(In this example)

IP will be 10.13.6.21、

Subnet mask is 255.255.255.0、

Default Gateway is 10.13.6.130)

Voice Gateway>enable

Password

Notes: Information is assigned by the ISP, please contact your ISP if you don’t know or you forget the account number.

Voice Gateway #configure

Enter configuration commands, one per line. End with CNTL/Z

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Voice Gateway (config)#ip state user

Voice Gateway (config)#ip address 10.13.6.21 255.255.255.0

System need to restart

Voice Gateway (config)#ip default-gateway 10.13.6.130

Voice Gateway (config)#exit

Voice Gateway #restart

This command resets the system. System will restart operation code agent.

Reset system, [Y]es or [N]o? Yes

7.1.4. Modify the Configuration via Web Management Page

On VTG3300 series Web Management Page, select folder “IP SETTINGS”

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Group Field Descriptions Default Value

IP Settings

IP State

Current Setting

Change To

The type of IP Address :

Manual：User enters the assigned static IP address

Auto(DHCP)：D

namic IP address from DHCP

server

PPPoE：Through PPPoE to get the IP address from ISP. Please fill in the account information under PPPoE Settings, if PPPoE is selected.

Display the current setting: IP information, including IP Address, Subnet Mask and Default Gateway. (Display only)

Enter the information to be updated :

1. IP Address

2. Subnet Mask

Manual

192.168.0.2

255.255.255.0

192.168.0.1

PPPoE Settings

Server

Account

Password

Confirm Password

Service Name

Primary Address

3. Default Gateway

(IP State must be set to “Manual”)

After you have filled out these parameters, click “Apply” button to activate the updated values. Then Warm Start the system.

PPPoE account, provided by ISP

PPPoE password of account

PPPoE password reconfirmed

Service Name of PPPoE account, provided by ISP. At this moment, it is not required for most of ISP, only a few exceptions.

IP Address of the Primary DNS server. The default value is configured in advance, depending on the region of shipment.

168.95.1.1 is default for Taiwan region.

Blank

168.95.1.1 DNS

Secondary Address

IP Address of the Secondary DNS server.

Blank

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VTG3300 Series user guide

Group Field Descriptions Default Value

WEB Password

Collect Route Info

Show Route

Receiver

User Name

Password

Confirm Password

From Gateway in Phone Book

Route

IP Address

Port

User name of Web Management Page

Password to enter the Web Management Page

Re-enter the Password for reconfirmation

Enter the country code followed by the area code. Press Show.

Enter the IP address of the remote PC or CDR Receiver

Enter the port of PC or CDR Receiver

7.1.5. Configuration Password for Web Management Page

WEB

Blank

0.0.0.0 CDR

Before entering the Web Management page, for security reason you have to set the password. The password consists of any numeric or alphabetic characters combination and is less than 6 characters. Please be noted that VTG3300 always requests the Password to enter the Home Page of WEB Management, no exceptions.

Setting Password by system console

(The password is set to 123 in this example)

Voice Gateway >enable

Voice Gateway #configure

Enter configuration commands, one per line. End with CNTL/Z

Voice Gateway (config)#password web_write password 123

Voice Gateway (config)#exit

7.2. Configuration the Basic Parameters via Web Management Page

Start the Browser, enter the IP address of VTG3300 and press ENTER. The window will pop out requesting

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User ID and Password. Enter “WEB” (all capital letters) as User ID and the password as set before, and then click OK. The home page of Web Management will be displayed.

Some basic parameters of VTG3300 have to be set in order to perform the basic operation. The basic parameters include:

Items Description

Area Code

Area Code of Telecom area, e.g. 2 for Taipei

Notes : Area Code 2 for Taipei; 7 for Kaohsiung;

Phone Number

Phone Number of VTG3300, e.g. 82261111. You can make an IP-phone call for this VTG3300 from another Gateway by dialing this number. Use the same number as the public phone number connected to FXO port, i.e. the general phone number

After finishing the setting of the previous basic parameters, the following functions are now workable:

 The extension lines of the gateway can be connected to each other.

 Dial “9” to seize the line for PSTN calls.

7.2.1. Configuration of Phone Number via Web Management

To set Area Code and telephone number, go to Web Management page, select “BASIC” then find field under “My Phone Number”, enter information then press Apply.

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7.2.1.1. General Parameters

Group Field Description Default Value

Information

Time Configuration

Region ID

Software Version

BootRom Version

Hardware Version

Card Type 1 (S1)

Card Type 2 (S2)

Up-Time

MAC Address

Time Source

Displays the Region ID (Display Only)

Displays the Software Version (Display Only)

Displays the BOOT ROM

(Display Only)

version

Displays the Hardware

(Display Only)

Version

Displays the card type of the

(Display Only)

1st interface card

Displays the card type of the

(Display Only)

2nd interface card

Displays the elapsed time

(Display Only)

since last start

Displays the MAC address of

(Display Only)

this equipment

Select the method to synchronize the system’s date and time

AutoSync

AutoSync：Synchronize automatically

Manual：Entere manually

Date Enter the date manually, valid only if “Manual”

is selected in Time Source,

Format yyyy/mm/dd

Time Enter the time manually, valid only if “Manual”

is selected in Time Source,

Format hh:mm:ss

Time Zone Select the time zone which the system is

located

DayLight Saving Select for daylight saving

ON：daylight saving applied

OFF：daylight saving not applied

Blank

OFF

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VTG3300 Series user guide

Group Field Description Default Value

UDP Port Configuration

Transit Call

Call Control Defines UDP port number for packet

transmission . The number should be between the range of 0 – 65535.

(It is activated after system has been re-started)

RTP Base

Activate Inbound/Outbound Transit

Defines UDP port number for voice packet transmission . The port number must be even and between the range of 0 – 65534.

(It is activated after system has been re-started)

Enable： Activates Inbound Transit and Outbound

Transit

Disable： Shuts down Inbound Transit and

Outbound Transit

2000

4000

Enable

Greeting Mode

My Phone Number

System Restart

Selects the Greeting Mode

Day：Greeting of office hours is activated

Night：Greeting of off duty is activated

Country Code

Area Code

Phone Number

Restart Mode Select Restart Mode for the gateway

Enter the Country Code of the location where the system is. (e.g. 886 for Taiwan; 1 for America)

Enter the Area Code of the location where the system is. (e.g. 2 for Taipei)

Enter the PSTN telephone number connected

None：Don't restart system

Cold Restart：Cold restart system

Warm Restart：Warm restart system

Day

(Country Code by Region ID is displayed)

Blank

None

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7.3. Configuration of Features

7.3.1. Numbering Plan

The numbering plan for VTG3300 defines the access code for each kind of service and the manner of dialing. These codes will be applied often, and therefore the code should be simple, easy to remember, and unique. Prefixes of equipment should be put into consideration to prevent conflict. For the prefix of equipment, please refer to section 7.3.3 Prefix Map Table.

The access code consists of any combination of 0 ~ 9, * , and #; and

 Total length must be less than 6 characters.

 The first character can not be 0 , 1 , or 2.

 If an access code is defined, you can define another access code by this code followed by one

extra character, only one character is allowed. For example, “9” is defined as Trunk Group Access

Code, then “91” or “92” may be defined as another access code, but “921” or “9112” may not be

defined as an access code.

 Code can not be used if it has been defined as a prefix in Prefix Map Table.

The default access codes are listed for your reference.

Items Access Code

IP Calls w/ Auto Learning *

IP Calls #

Trunk Group 1 Access 9

Trunk Group 2 Access 8

Phoneset Programming ##

Abbr. Dial *2

Call Pick Up *3

Operator Code 0

Seize Remote Trunk *9

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VTG3300 Series user guide

7.3.1.1. Numbering Plan WEB parameter

From the Web Management Page, select folder “ADVANCED”; select “NUMBERING PLAN”

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Group Field Description Default Value

Access

Code

IP Call w/ Auto Learning

Access Code to Make IP Call, and learning will start automatically when number is not found from Phone Book

IP Calls Access Code to Make IP Call

Trunk Group1 Access Access Code to Fetch trunk from trunk

group 1

Trunk Group2 Access Access Code to Fetch trunk from trunk

group 2

Phone set Programming

Access Code to start configuration of gateway via Phone set

Abbr. Dial Access Code for Abbreviated dialing

Operator Access Code to Connect to Operator

Seize Remote Trunk Access Code to Seize the Trunk

roup of a remote gateway, but has to obtain the permission first. That means, in the seized side, the information of the other side is defined in the list of Outbound Transit, the Trunk Call Allowed is set to True, and Trunk Group is set to Enable.

Blank

Dialing Method : <Seize Remote Trunk Access Code> + <Country Code> + <Area Code> + <#>。

For example, there is a system in Taipei, and a system in Shanghai. You may dial the access code of “Seize Remote Trunk”, e.g. *9 8621# , from the extension line in Taipei to seize the trunk of Shanghai

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VTG3300 Series user guide

Group Field Description Default Value

Seize Specific Trunk (Class)

Access Code to Seize the Specific Trunk of the remote gateway, but you

Blank

have to obtain the permission first. That means, in the seized side, the information of the other side is defined in the list of Outbound Transit, the Trunk Call Allowed is set to True, and Trunk Group is set to Enable.

Dialing Method: <Seize Specific Trunk Access Code> + <Prefix> + <Class ID> + <#>.

Internal Call An incoming call to FXO will hear the

1 and 2 greetings first. System will check if the code you dial is an internal call or not before searching the entries in the Prefix Map. By default, the extension number is starting from 1 to 2, system will handle this call as an internal call if 1 or 2 is dialed first.

Here you may change the way to :

- 1 and 2: the way is same as before

- 1 only: only 1 will be treated as an extension number, otherwise search from the Prefix Map table.

- 2 only: only 2 will be treated as extension number, otherwise search from Prefix Map table.

- None: all numbers dialed will be searched from the Prefix Map table. It is a wrong number if it is not found from the Prefix Map table.

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Group Field Description Default Value

Assign Operator to Assigns an extension line as the

1 Operator. If operator is not assigned in the gateway, set to N/A.

Maximum number of IP Calls

The maximum number of IP Call can be made. The default value is the

4 Other Setting

number of extension lines. It is recommended to plan it depending on the bandwidth.

IP Call Priority

Configure the phone number

searching priority for outbound call.

PhoneBook-Outb ound

Please refer to related chapter of

PhoneBook, Outbound,

1.PhoneBook-Outbound：The s

stem

search phone number according to

this sequence.

2.PhoneBook -Outbound：Change to

different sequence

7.3.2. Configuration of Ext. Line and Trunk (Channel)

The last 2 digit of the model name of VTG3300 series product presents the number of ports equipped.

If you would like to display the information of the extension lines, enter the folder “CHANNEL” of the Web Management Page, and select “SUMMARY”, a summary page for all ports of extension will be displayed. From the summary page below, it shows the information using VTG3300A (2FXS + 2FXO). The extension numbers are from 11 to 12 and the port 1 (11/OP) is set as operator.

From the Web Management Page, select folder “CHANNEL”; select “SUMMARY”

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7.3.2.1. Summary Description

VTG3300 Series user guide

Group Field Description

SUMMARY Channel Sequence number of port 1~16 (Display only) 1~16

I/F Type Type of interface (Display only) FXS / FXO

Operating Status Displays the status of operating (Display only) Enable

T.38 Support T.38 or not (Display only) NO

Shows the characteristics (Display only) Trunk or Opr

Group

Ext. or Trk. Class

FXS : If Operator Group ( Yes/No )

FXO : number of the trunk group (1/2 )

Displays the defined extension number. The extension line that has joined to operator group will also show "/OP"

FXO: Shows "Trunk Class ID"

(Display only) -/11~26

Default Value

/NA

-/Yes

-1

0/-

Barring Class Displays the Barring Class (Display only) 0

7.3.2.2. Channel WEB Parameter

To configure the extension line, enter the folder “CHANNEL” of the Web Management Page, select the page “CONFIGURATION”, enter the channel to be configured then click button Apply

From the Web Management Page, select folder “CHANNEL”; select “CONFIGURATION”

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7.3.2.3. Configuration Parameters

Group Field Description Default Value

Information

Channel

Extension Number

Port Type

Port State

Current State

Selects the port number to be configured

The extension number that is defined to this selected port

Displays the type of port (Display only)

Phone : FXS interface for phone set or FAX

Line : FXO interface for telephone line

NA : Not used

Activates or shuts down all functions of selected port

Enable: Activates all functions to selected port

Disable: Shuts down all functions to selected

port

Display the current status (Display only)

Enable

Do Not Disturb

T.38 Fax Relay

Device Capacity

Current Quantity

Support T.38

Voice Input Gain

Enable : Selected port is enabled

Disable: Selected port is disabled

When DND function is enabled for this

channel, only outgoing calls are available and

incoming calls to this channel will be busy.

Enable/Disable

Displays the total port number allowed for FAX (Display only)

Displays the port number that has been configured for FAX (Display only)

Enables T.38 support on selected port

Yes: Support

No: No support

Enter Input Gain

Disable

0 dB

Page 34

Group Field Description Default Value

Output Gain

Counter

Enter output Gain

Counter for FXO Loop Error

Error Counter

Clears the counter

Enables or disables the function “Call

Call Forward

Clear Counter

Control

Forward”

Forward-Disable: Disables the function.

Forward-All Calls: Forwards all calls.

Forward-Busy: When the FXS is busy, calls

will be forwarded.

Forward-Busy-Slave:

calls will be f busy and is also configured as

Forward-Busy-Slave. The call will continue

forwarding to the next configured phone number.

No Answer-Forward: When there is no answer for this FXS port, the call will be forwarded to a specified destination

0 dB

0 FXO Loop

Disable

When the FXS is busy

orwarded. If the destination is also

Forward to

(Gateway Phone Number)

Busy/NoAnswer-Forward: When there is no answer or the line is busy for the FXS port, the call will be forwarded to the specified destination

Forwards the call to the Gateway you specified. The entered telephone number must contain a full telephone number, including country code and area code.

If the "Offnet to" number is also configured, the call will call to PSTN via the gateway that the phone number is configured.

FXS Port can be configured as “Forward to”. FXO port can be configured to forward the call to a FXS port.

Blank

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VTG3300 Series user guide

Group Field Description Default Value

Offnet to

(Offnet Phone number)

Barring Class ID

Outbound Transit Control

Privilege

Forwards IP calls that are coming (or forwarding) from another gateway to PSTN. The Offnet to number here is to call to PSTN.

For example, the local gateway is located in Taipei. The number will be forwarded is located at Shanghai, phone No. 21-6445-1111 (this No.+ country code is configured as "Forward to" No. 86-21-6445-1111) and if you want to make a PSTN mobile phone call to Shanghai No. 1360567888, so you configured 1360567888 as "Offnet to" No here.

The “Permitted Phone Number for Offnet Forward” in Shanghai should be configured to “1360567888”.

Enter the Barring class for selected port

Defines the privilege for Outbound Transit calls

Blank

Disable

Join Operator Group

Yes/ No

Disable: Outbound Transit call is not allowed

Local: Outbound Transit call are local calls

only

Toll: Outbound Transit allows long-distance calls within the country.

International: Outbound Transit allows international calls.

The local calls, toll calls, or international calls are judged from the phone number defined in the gateway.

Defines whether to join into Operator Group or not.

Yes: joins Operator Group to behave as Operator

No: does not join

Yes

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Group Field Description Default Value

Join Trunk

Group ID Defines which trunk group to be joined

Group

1: Trunk group 1 is joined

2: Trunk group 2 is joined

Trunk Class ID Selects Trunk Class ID for FXO port. Default

Battery Reverse

value is 0. There are 0 to 15 for selections.

Control Battery Reverse is a mechanism for traditional

PBX to judge ON hook or Off hook status.

ON: Battery reverse is enabled

OFF: Battery reverse is disabled

Soft Key

Soft Key String Defines the character string of softkey. When

the softkey is triggered, the string will be dialed. The maximum length of a string is 22 digits.

Trigger Mode Chooses the mode to trigger the softkey:

 Key Press: If the digits dialed matches

with an

one of the digits defined in Trigger Digits, the softkey is triggered and the number defined in softkey string will be dialed.

 Auto: For FXS, it is triggered when

phone-set in off hook status. For FXO, it is triggered when line is ringing.

N/A

FXS : OFF

Blank

Key Press

Trigger Digits Defines the digits to trigger the softkey

Blank

e.g. If trigger digits are 123, softkey will be triggered if 1, 2 or 3 is dialed.

Append Trigger Digit Defines if the trigger digits will be appended to

Not Append

the softkey sting as the last digits when dial out

 Not Append: Not appended  Append: Trigger digits are appended.

Marks the selection. Check box and then click

Statistics Reset

Apply to reset the traffic statistics.

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VTG3300 Series user guide

Group Field Description Default Value

Counter Type

Successful Outgoing Call Incoming Call Successful Incoming Call Busy Time(sec): Total time used on the port

7.3.3. Prefix Map Table

In the VTG3300 series, you can define a prefix ID for each VTG3300 system in the Prefix Map Table. Then you can connect to these other systems by dialing the prefix ID defined for that equipment.

Definition

There are three fields in the Prefix Map Table:

1. Prefix ID

The prefix ID for other equipment, maximum length is 6 characters.

Call Attempt: Volume of calls

2. Phone Number

The phone number of other VTG3300 devices.

3. Type: There are two types: iPBX or Phone

 iPBX is used for the VTG3300 series

If iPBX is defined in Type, system will use Prefix ID + 2 digit extension number (Prefix ID + Ext No.), or Prefix ID + “0” (Prefix ID + 0) to make calls. How it works: The system will dial Prefix ID’s corresponding phone number and then the 2 digit extension number of the remote system or 0 for operator if it is defined.

If Phone is defined in Type, the system will call using the Prefix ID number’s corresponding phone number.

The Prefix Map Table is only adapted to the trunks or extension lines of its own system. It can not be shared by the other equipment. That means that each equipment should define its own Prefix Map Table.

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If you would like to connect to a T.38 FAX port, you must define “phone No. + *” in the Prefix Map Table.

For example Prefix number 301:

Prefix Phone Number Type

300 886282263139 Phone

301 886282263139* Phone

Dial “300” from a FXO or FXS port and the system will always search for a Non-T.38 port as the destination. Dial “301” and the system will check if T.38 is supported by the calling side. If yes, the system will search for a T.38 port as the destination. If not found, it will search for a Non-T.38 port.

Attention:

If there are two VTG3300s that would like to dial each other by using Prefix + extension number, the prefix number defined for each VTG3300 must be defined and identical. If there are more than 3 units that would like to dial each other, the prefix number for each equipment must also be defined and identical.

7.3.3.1. Restrictions in Prefix Map Table

Prefix Map Table is part of a Numbering Plan, any conflict or duplication is not allowed. Please note these restrictions.

 Avoid defining prefix numbers starting with the digits “1” and “2”. If you have to use numbers starting with

digits “1” or “2”, please refer to Session 7.3.4 Internal Call in Numbering Plan. It may cause confusion if

such numbers are present in extension numbers or prefix numbers.

 Avoid defining prefix numbers starting with the digit “9”. In the normal numbering plan, “9” is the default

value for the Access Code of fetching a line from trunk group 1.

 Avoid defining prefix numbers starting with the digit “0”. In the tradition telephone numbering plan, “0” is

defined as the starting digit for accessing long distance call or international overseas calls.

 The maximum length of Prefix code is 6 characters. In principle, you cannot define a new prefix number

starting with the number that has been defined previously. For example, “33” is defined as a prefix

number, then any numbers starting with “33”, like “330”, “3312”, can not be defined as a prefix number.

Of course, “31”, “32”, or “34” are OK. Another example, “555” is defined previously, then “5551” or

“55522” can not be defined as a prefix number, but “551” or “552” or “553” …etc. is OK.

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VTG3300 Series user guide

7.3.3.2. Web Page for Prefix Map

From the Web Management Page, select folder “ADVANCED”; select “PREFIX MAP”

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Group Field Description Default Value

Network Operator

Prefix Map

(Display Only)

Prefix Enter the prefix number of equipment that will

Blank be assigned as Operator. Normally the Operator of a system will be connected if the Access Code for Operator (default is “0”) is dialed. If the Operator of a system is set to N/A, the call will be transferred to the Operator of another system whose prefix number is assigned here.

e.g. the Prefix Map Table of own system :

prefix phone type

33 886282268888 iPBX

Enter 33 in the Network Operator field if you want to assign the equipment as operator.

Maximum The maximum number of equipment that can

600 be entered.

Entered The number of equipment has been entered 0

Max Prefix Length The maximum length of a Prefix number 6

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VTG3300 Series user guide

Group Field Description Default Value

Add/Modify Entry Add/Modify a Prefix number

Prefix:

Enter the Prefix number of other equipment, maximum length is 6.

Phone Number:

Enter the phone number of the VTG3300 or the Gateway that prefix is assigned to.

Type:

Type ( iPBX / Phone ) indicates if the prefix number is assigned to VTG3300 series products or other products. iPBX is selected if it is assigned to a VTG3300 series product.

If the type is iPBX, the system will start to create a call path after dialing the prefix number + 2 digit extension number (prefix ID + Ext No), or the prefix number plus “0” (prefix ID + 0). Actually, the corresponding telephone number of the equipment defined in the Prefix Map Table is sent out. In the later case, “0” will be treated as the access code for the Operator if operator is defined in the system, otherwise the “0” after the Prefix number will be ignored.

Blank

Phone Number Search

If the type is Phone, the system will start to create the call path after dialing the Prefix ID number.

Delete Entry Deletes the Prefix number Blank

Delete All Entries Deletes all Prefix numbers No

Prefix Enters the Prefix to be searched Blank

Phone Number Displays the phone number of equipment

defined by the searched prefix

Type Displays the type of equipment defined by the

searched prefix.

Blank

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7.3.4. Internal Call

Each FXS port in the VTG3300 series can be an extension line of PBX; an extension number is a number from 11 to 26 only. FXS extension line can be connected to by dialing the extension number or prefix number followed by the extension number.

FXS lines in the VTG3300 series can dial to the following products directly:

 Extension lines of another VTG3300 and VTG3300 gateways on the remote side.

For the dialing procedure, please refer to the following table:

Called side Dialing from Calling side

The extension line of another VTG3300, VTG3300 gateways on remote side

Method 1: <IP Calls Access Code > + International Access Code + telephone number of VTG3300 + Extension number + “#” e.g. # 002862164451111 22 # Method 2: Prefix + Extension number e.g. 3322; 33 is the prefix of VTG3300 of called side

7.3.5. Dial to PSTN line

7.3.5.1. Access Trunk Group

All FXO ports are separated into two trunk groups: Trunk Group 1 and Trunk Group 2. Any extension line will access a free trunk from Trunk Group 1 if the Access Code for Trunk Group 1 is dialed, or from Trunk Group 2 if the Access Code for Trunk Group 2 is dialed. The access sequence is from the last ports upward, i.e. 16, then 15, 14, then 13.

All FXO ports and Trunk Groupswill be configured via the Web Management Page, folder “CHANNEL”, please refer to Session 7.3.2 Configuration of Ext. Line and Trunk (Channel).

I. Configuration of Trunk Group Access Code

From the Web Management Page, select folder “ADVANCED”; select “NUMBERING PLAN”, via this page to configure the Access Code for Trunk Group.

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VTG3300 Series user guide

Enter the digit in the field “Trunk Group 1 Access” to configure the Access Code for accessing the trunk group

1. It is “9” in the figure. Enter another digit for Access Code of Trunk Group 2, e,g. “8”.

Attention: The Access Code in the Numbering Plan can not cause any conflict.

II. Configuration of Each FXO to A Trunk Group

Each FXO port should be assigned to a trunk group, either Group 1 or Group 2.

From the Web Management Page, select folder “CHANNEL”;select “CONFIGURATION”. In this page, enter the FXO port in the field of Channel and click the button Select. Then choose the trunk group 1 or 2 in the field of “Group ID”. Please refer to the following figure:

From the Web Management Page, folder “CHANNEL” and select “CONFIGURATION”

7.3.6. Seize Remote Trunk

Taipei

Dial 9

PSTN

FXO

VTG3300

FXS

Dial *9 8621#

…

FXO

FXS

PSTN

VTG3300

Country Code: 86

Area Code: 21

Shang hai

…

Page 44

The VTG3300 can access its own trunk by dialing the Trunk Access Code “9”. In addition, it can seize the remote trunk by using Seize Remote Trunk Access Code.

Dialing Method:

Example:

There are two VTG3300s, one in Taipei (8862), and the other one in Shanghai (8621). On the Shanghai side, the VTG3300 is configured to give permission for Taipei to place an Outbound Transit Call. The Trunk Call Allowed is set to TRUE for Country Code = 86 and Area Code = 21. On the Taipei side, Seize Remote Trunk Access Code is configured as “ *9 ”. Under such configuration, Taipei can place a call to the Shanghai PSTN line through the VTG3300 in Shanghai, seizing the remote trunk of the VTG3300 in Shanghai by dialing “ *98621# ”.

I. Configuration on the Line of Own Side

Define the Access Code of Seize Remote Trunk, from Web Management Page, folder “ADVANCED” and select “NUMBERING PLAN”

II. Configuration on the Remote Side

To give permission to own gateway to make Outbound Transit Calls, set Trunk Call Allowed to TRUE (please refer to section 7.3.17 Outbound Transit Calls) and set the field Allow Remote Access of Trunk Group to TRUE. From the Web Management Page, folder “ADVANCED”, select “NUMBERING PLAN.”

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VTG3300 Series user guide

7.3.7. Access Trunk of the Same Area

If there are no free trunks in own gateway or no trunks are connected to own gateway, you may use the function Same Area Trunk Access to access the trunk of another VTG3300 gateway that is in the same area; same area means the same country code and area code.

Country Code: 886

Area Code: 2

PSTN

All Busy

FXO

PSTN

Country Code: 886

Area Code: 2

Taipei

VTG3300

Taipei

Dial 9

FXS

…

Auto Seize Same Area Trunk

FXS

…

Dial Method:

Dial Trunk Access Code “ 9 ” to access a free trunk of own gateway. The system will access the free trunk from the other gateways in the same area automatically if no trunks are available its own gateway.

I. Configuration on the Line of Own Side

Define the field of Same Area Trunk Access to TRUE from the Web Management Page, folder “ADVANCED” and select “GENERAL”.

II. Configuration on the Remote Side

Gives permission to own gateway to make Outbound Transit Calls. Set “Trunk Call Allowed” to “TRUE” ( please refer Session 7.3.16 Outbound Transit Calls) and set the field Allow Remote Access of Trunk Group to “TRUE” from the Web Management Page, folder “ADVANCED” and select “NUMBERING PLAN”

Page 46

7.3.8. Trunk Class (0~15)

General

1. Trunk Class ID (0~15) may be assigned to every FXO port. The default value is 0.

2. By defining Trunk Class, the specific FXO port may be accessed by a remote gateway.

3. Dial Method:

<Seize-specific-Trunk-Access-Code> + <Prefix> + <Class(0~15)> + <*/#>

4. Note: The FXO port of own gateway has to give the permission of Outbound Transit to the remote side, and set Call Allowed to TRUE, please refer to sec.7.3.18 Outbound Transit Call. If there are several FXO ports that have the same Trunk Class ID, then access is granted from the last port upward.

Configuration

I. Configuration of own gateway

From the Web Management Page folder “CHANNEL”, select “CONFIGURATION” page

II. Configuration of remote gateway

From the Web Management Page folder “ADVANCED”, select “NUMBERING PLAN” page.

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III. Example

VTG3300 Series user guide

Channel 1 Class 1

Channel 2-8 Classes 0

Prefix: 345

VTG3300

Own

VTG3300

Remote

Dial “Access Code+3451#” Can seize Channel 1

7.3.9. Trunk Group Telephony Workgroup

General

1. For accessing the specific FXO port of own gateway, each FXO port should have a Trunk Group ID

2. If the FXO port will join a Trunk Group Telephony Workgroup, the port must connect to a PSTN line. And the functions concerning the trunk access to this port must be enabled. (e.g. Trunk Group Access, Outbound Calls, etc.)

Configuration

From the Web Management Page folder “ADVANCED”, select “TRUNK GROUP” page:

Joining to Trunk Group Telephony Workgroup is on basis of Trunk Group ID. Therefore FXO port must have Trunk Group ID first, and then check if this Trunk Group ID will join to Trunk Group Telephony Workgroup or not.

Page 48

Tick Telephony Workgroup means allow remote gateway to Seize Remote Trunk or do Outbound Transit call to seize the FXO port of this Trunk Class. If the table here is not ticked, FXO port of Trunk Class can be accessed by Seize Specific Trunk (Class) only.

Example

Broadcast

PSTN

Class 0

All FXO ports belong to Trunk Group 1

Ports of Class 0 connect to PSTN line, and only Class 0

Class 1

VTG3300

FXO

oins Telephony Workgroup.

Dialing “9” PSTN line can be accessed.

Dialing “8”, the broadcast will be initiated if system is properly configured.

Dial “8”

Dial “9”

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VTG3300 Series user guide

7.3.10. Call Transfer

Either Called Side or Calling side can do a Call Transfer to the extension below if they use the FXS ports of the VTG3300

 Any extension line of the same gateway

 The extension line of another VTG3300 series product on the remote side

 Dial Method

When you would like to transfer a call that is answered, just flash the phone set or press the Transfer key. When you will hear the dial tone, dial the extension number.

If the VTG3300 is connected to PBX (the FXS port of VTG3300 is connect to a FXO port of PBX), it is possible that the Flash (or Transfer) signal is unable to pass to the VTG3300. If this happens, use "#" to replace the Flash (or Transfer) button. Please disable "Manual IP Learning" for this function. For details, please refer to Session 7.3.23 Access Code.

Dialing Method is shown below.

Transferred To Procedure

Extension line of same

Gateway

Press Flash then dial the Extension number; or Press Flash then dial the Prefix of own Gateway+ Extension number

Example: Flash → 14、Flash → 33 14

Extension line of another VTG3300, VTG3300 on the remote side

“ * ” + Telephone number + Extension number + “ # ” Or Flash → “ * ” + Telephone number + Extension number + “ # ” Or Flash → prefix + Extension number Example: 55 is the Prefix of remote VTG3300 (55 = 886282263368/iPBX telephone number is 82263368, extension number is 14

Please dial *8226336814# or Flash → 55 14

Please adjust the flash time of the phone set to avoid from causing disconnection when flashing or transfering call. The flash time of the phone set should be same as configuration of the VTG3300. The flash time can be adjusted from the Web Management Page, folder “ADVANCED”. Select “GENERAL.” In the following figure 200ms is the value for the default Flash Time.

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Group Field Description Default Value

Flash Button Flash Time Enter the time for the “Flash” signal (or

200ms

transfer key) to be recognized by system.

7.3.11. Operator

The VTG3300 series Gateway supports several types of Operators:

 DISA

 Operator for own Gateway

 Network Operator

When a call is coming from a trunk (i.e. FXO port) or from IP, the VTG3300 will follow the “procedure to select Operator” in the following chart to distribute the calls to the correct type of Operator.

Parameters

The following parameters are involved in the procedure.

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VTG3300 Series user guide

Parameter Description Web Page

DISA PSTN Call DISA is activated automatically when call is

coming from a trunk

Enable: Activated

Disable: Shut Down

DISA IP Call DISA is activated automatically when call is

coming from IP

Enable: Activated

Disable: Shut Down

Assign Operator To Assign a certain extension line as Operator

Operator Code Access Code to access Operator

Network Operator Define the Prefix code of Network Operator Folder “ADVANCED” / Select

Folder “ADVANCED “/ select “GENERAL”

Please refer to Section 7.3.11.3 Built-In DISA.

Folder “ADVANCED” / select “NUMBERING PLAN”

Please refer to Section 7.3.11.4 Operator for own Gateway.

“PREFIX MAP”

Please refer to Section 7.3.11.5 Network Operator Prefix.

Join Operator Group A line to join the Operator Group Folder “CHANNEL” / select

“CONFIGURATION”

Please Refer to Section 7.3.11.4 III. Configuration Operator Group

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7.3.11.1. Procedure to Select Operator

Call from

Trunk

Call from IP

DISA PSTN Call ?

Enabled

Disabled

DISA IP Call ?

Enabled

Disabled

Greetings

Op. Code

Yes

Assign Operator To

N/A

Ext. No.

Find next OP . from OP. Group

Available OP in OP. Group

Ye s

Line in busy

Blank

Network Operator

Prefix

Action by the digit dialed

Busy Tone

Answered by this Ext.

Answered by OP

of Prefix assigned

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VTG3300 Series user guide

7.3.11.2. Call Flow

A call is coming from a trunk by dialing the PSTN Number of a VTG3300, DISA will answer the call according to the number is dialed.

Number Dialed Call Flow

Extension No. (11-26) Call connects to the extension line assigned

Prefix Code Call connects to other equipment assigned

Operator Code Call connects to the port assigned for Operator

IP Call Call connects to IP phone assigned

None of above Will broadcast the announcement “The number you dialed

can not be recognized”. You have 3 times to correct the number, then the VTG3300 will disconnect the line

7.3.11.3. Built-In DISA

The DISA is built-in to each port and whenever a call is coming from trunk or from IP via Internet, DISA is always available to broadcast the greetings. Please configure DISA if you need the Auto Attendant to deal with the incoming call from a trunk or IP.

From the Web Management Page, folder “ADVANCED”, Select “GENERAL”

Group Field Description Default Value

DISA

Trunk Call (FXO) Trunk will be answered by DISA

Enable

Enable: Yes, broadcast the Greetings Disable: No

IP Call If the call from IP will be answered by DISA

Disable

Enable: Yes, broadcast the Greetings

No Answer, send greetings

Disable: No, connect to Operator directly. If

Operator is not defined, connect to the 1 port.

50 seconds is default value. (30 seconds is recommended.) That means if the call is not answered in 50 seconds, the call control goes back to DISA.

50 seconds

Page 54

7.3.11.4. Operator for own Gateway

When a call is coming and the Operator Code is dialed, the VTG3300 will connect this call to the Operator.

Note: When the Operator is busy, the system will find a free extension line that is configured in the Operator Group starting from channel 1. For better support, the seats of extension lines that are configured in Operator Group should be not far from their seat.

Please refer to Section 7.3.11.1 Procedure to Select Operator

I. Assign Operator Port and Operator Code

Steps of configuration:

(1) From the Web Management Page, folder “ADVANCED”, Select “NUMBERING PLAN” to enter the

Page

(2) Enter/select a number in the field of “Operator”

(3) Enter/select a port in the field of “Assign Operator to” of group “Other Setting”

(4) Click button Apply

II. Operator Call Forward

When a call is coming and the Operator Code is dialed, the VTG3300 will connect this call to the extension line of the Operator. If the Call Forward is configured on the line of Operator, the incoming call to Operator will be forwarded to the new destination. By using this function, the Operator can be any line you like when the company is off duty time or on holiday. The Operator can be assigned to any extension line port, and if this port is configured as Call Forward, then any call for Operator will be forwarded.

III. Configuration Operator Group

When the Operator is busy, the system will look for a free extension line that is configured in the Operator

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VTG3300 Series user guide

Group, starting from channel 1 to 16. To configure the Operator Group from the Web Management Page, Click folder “CHANNEL”, and select “CONFIGURATION” to enter the Page

Note: If an extension line is joined Operator Group and supports T.38, this line will never be selected even if all Operator extension lines are busy.

7.3.11.5. Network Operator Prefix

I. No Operator in own Gateway, Operator is located at other VTG3300

In the VTG3300 series, the Operator line may be assigned to another gateway through the Internet. When a call is coming and dials the Operator Code, system will search for an Operator in its own gateway. If the Operator is set to N/A, the system will assume that the Operator is defined on another gateway. From the Network Operator Prefix configuration, the system will find the Operator for this call. Of course, the Network Operator Prefix has to be configured in advance.

In the following example, the Network Operator is configured on a gateway with Prefix code 81 and phone No. 886-2-8226-8881.

Steps of configuration:

(1) In the gateway’s Web Management Page folder “ADVANCED”, Select “NUMBERING PLAN” page,

in group “Other Setting”, set field of “Assign Operator to” to N/A.

(2) Configure the Prefix data of the gateway, in which Operator will be assigned, into Prefix Map Table

of own gateway.

(3) Enter the Prefix of the gateway that will be assigned as Operator into the field “Network Operator

Prefix”.

In Prefix Map table: Prefix 81 = 886282268881/iPBX

In Numbering Plan: set 81 in the field “Network Operator Prefix”

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No matter what type (Phone/iPBX) is assigned to the Prefix of the Network Operator, the procedure to access network operator is same as the one for local operator.

II. Operator defined in own Gateway

When a call is coming and the Operator Code is dialed, the VTG3300 will find the Operators of its own gateway for answering the call first. If the lines in the Operator Group of its own gateway are busy, and another gateway is assigned as backup Operator, then system will find an available Operator from the second gateway. If the second gateway has also assigned a third gateway as backup Operator, and all Operators of the first and the second gateway are busy; then system will find an available Operator from the third gateway. A Maximum of 15 gateways can be used in succession.

FXO

VTG3300

FXS

VTG3300

FXS

VTG3300

FXS

…

Operator

…

Operator Group

ll Busy

…

Operator Group

ll Busy

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VTG3300 Series user guide

Configuration Procedure:

 In own gateway’s Web Management Page folder “ADVANCED”, Select “GENERAL” page, and enter the

telephone number of another gateway in the field of “Slave Device”. The telephone number must be a full number, i.e. Country Code + Area Code + Telephone Number.

 Note: It’s better to make sure the calls between different parties are OK before configuring this function.

7.3.12. Recording Greetings

Message of Greetings

I. No special tools are required and any extension line can record messages of greetings. In total you may

have seven greetings, one minute at most for each. You may save the greetings in a PC file and download the file to the system via FTP.

For Example:

Type of Greetings

Description of Greetings Example of Messages

Greeting (1) The Greetings for office hours Good day, this is XX XXX, please dial the

extension number or 0 for Operator

Greeting (2) The message when line is busy The line is busy, please dial another extension

number or 0 for operator

Greeting (3) The message when the number is

wrong or can not be recognized

Greeting (4) The message for waiting, the call is

The number you dialed can not be recognized, please dial again

Thank you, please wait a moment

transferring

Greeting (5) The greeting for the company when off

duty or on holiday

This is off duty time, please dial the extension number directly or call again during office hours.

Greeting (6) The message for no answer There is no answer, please dial another

extension number or 0 for Operator

Greeting (7) The message for unable to answer the

call, may be network problem or line problem, etc.

II. For Line of Operator

The line is unable to answer, please dial other extension number or 0 for operator

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If an extension line is assigned as Operator, the line can activate the greetings for office hours and the greetings for off duty time.

(1) To activate the greetings for office hours, take the phone set off-hook, dial ## , then 071#

(2) To activate the greetings for off duty time, take the phone set off-hook, dial ## , then 070#

III. For lines of Non Operator

If an extension line is not assigned as Operator, enter management mode, then activate the greetings for office hours and greetings for off duty time.

(1) To activate the greetings for office hours, take the phone set off-hook,

dial ## , dial 09 9999# to enter the management mode, then dial 071#

(2) To activate the greetings for off duty hours, take the phone set off-hook,

dial ## , dial 09 9999# to enter the management mode, then dial 070#

7.3.12.1. Recording the Messages

(1) Enter Management Mode

Take the phone set off-hook, when the dial tone is heard, dial ## ,  then 09 9999# to enter management mode,  the “DuDu…..” tone will be heard

(2) Recording the 1

section

Dial 99 1  *  start to record  # (end the record)

(3) Storing the 1

section

Dial 9#  the “DuDu…..” tone will be heard  #

(4) Recording the 2

section

Dial 99 2  *  start to record  # (end the record)

(5) Storing the 2nd section

Dial 9#  the “DuDu…..” tone will be heard  #

(6) Recording the 3

section

Dial 99 3  *  start to record  # (end the record)

(7) Storing the 3

section

Dial 9#  the “DuDu…..” tone will be heard  #

(8) Recording the 4

section

Dial 99 4  *  start to record  # (end the record)

(9) 9 Storing the 4

section

Dial 9#  the “DuDu…..” tone will be heard  #

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(10) Recording the 5th section

Dial 99 5  *  start to record  # (end the record)

(11) Storing the 5th section

Dial 9#  the “DuDu…..” tone will be heard  #

VTG3300 Series user guide

(12) Recording the 6

section

Dial 99 6  *  start to record  # (end the record)

(13) Storing the 6

section

Dial 9#  hear the tone of “DuDu…” #

(14) Recording the 7

section

Dial 99 7  *  start to record  # (end the record)

(15) Storing the 7

section

Dial 9#  the “DuDu…..” tone will be heard  #

Attention: Don’t forget to dial the additional “#” to end the last recording, and then start the next section.

7.3.12.2. Listening to the Messages

(1) Enter Management Mode

Take the phone set off-hook, when the dial tone is heard, dial ## ,  then 09 9999# to enter the Management Mode,  the “DuDu…..” tone will be heard

(2) Listening the 1

(3) Listening the 2

(4) Listening the 3

(5) Listening the 4

(6) Listening the 5

(7) Listening the 6

(8) Listening the 7

message : Dial 961  If you want to stop, just dial #

message : Dial 962  If you want to stop, just dial #

message : Dial 963  If you want to stop, just dial #

message : Dial 964  If you want to stop, just dial #

message : Dial 965  If you want to stop, just dial #

message : Dial 966  If you want to stop, just dial #

message : Dial 967  If you want to stop, just dial #

7.3.13. Abbreviated Dial

General

The feature, Abbreviated Dial, provides a simple and short dialing behavior to send out complex and long telephone numbers instead of dialing the full telephone number. There are 100 entries for Abbreviated Dial.

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The Abbreviated Dial Index is for every extension line. To make a call just take the phone set off-hook and dial

< Abbr. Dial Access code > + < Abbr. Dial Index (00 ~ 99) >

When you make a call by Abbreviated Dial, the call will override the restriction defined in the Barring Table if the code is from 00 to 69. The call will be restricted by the Barring Table if the code is from 70 to 99.

0 ~ 9 , * , and # may be used to define the Abbr. Dial Index in Abbr. Dial Table. The number defined in the table is the actual digits to be dialed out for making a phone call. For example, if you would like to dial “ 9 ” so that telephone number “ 0921888666 ” will be called then you should configure the telephone number in the Abbr. Dial Table as “ 90921888666 ”. In another example, if you would like to make an IP call #82263368#, then you can configure the telephone number as “ #82263368# “ in Abbr. Dial.

Configuration

From the Web Management Page folder “BASIC”, Select “ABBR.DIAL” page, enter the telephone number and the corresponding index as in the figure.

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Parameters

Group Field Description Default Value

Abbr. Dial Configuration

7.3.14. Softkey

Total Entries Total entries that can be configured 100

Entry List Entry list for Abbr. Dial, consists :

Blank

Page: Enter the page number to be displayed, pages range from 1 to 5

Index: Displays Abbr. Dial Index Abbr. Dial Number: Displays the actual

number to be dialed to make a call

Update Entry Configures the content of the Abbr. Dial:

Blank

Index: Enter the index to be configured Abbr. Dial Number: Enter the digits to be

dialed, maximum 27 digits

General

The function of Softkey can be configured on every extension line (FXS port) and Trunk (FXO port). The Trigger mode of Softkey may be defined. The Softkey may consist of digits 0 ~ 9 , * , and #. Combined with the functions of Softkey and Abbr. Dial, you may have varied applications.

Configuration and Example

From the Web Management Page folder “CHANNEL”, select “CONFIGURATION” page.

I. Example 1: Hot Line

User’s Activities: User takes the phone off-hook, and the number “ #0921555666# “ is sent out automatically.

Configuration:

Field Value Entered Soft key String #0921555666# Trigger Mode Auto Trigger Digits Blank Append Trigger Digits Not Append

II. Example 2: Dial IP-Phone without “ # “ in heading and ending (Simulate ISR Mode)

 User’s Activities: User takes the phone off-hook and dials “ 8226 3386 ”, the system sends out

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“ #8226 3368 ”

 Configuration

Field Value Entered Soft key String #

Trigger Mode Key Press Trigger Digits 1234567890*# Append Trigger Digits Append

In addition, “Dial Ending Time” must be defined, please refer Section 7.3.24 Advance General Configuration

7.3.15. Abbr. Dial Combined with Softkey

Combine Abbr. Dial and Softkey can have varied and convenient application.

Example 1

I. Activities of User’s expectation

 User takes the phone off-hook and dials “ 0 “ , the system will send out “#00286135556666#”

 User takes the phone off-hook and dials “ 1 “ , the system will send out “#0921666888#”

 User takes the phone off-hook and dials “ * “ , the system will send out “#6688#”

 User takes the phone off-hook and dials “ # “ , the system will send out “#668812#”

II. Configuration

 Abbr. Dial Access Code: In the Web Management Page folder “ADVANCED”, select “NUMBERING

PLAN” page

Field Value Entered Abbr. Dial Access Code 5

 Abbr. Dial Configuration: In the Web Management Page folder “BASIC”, select “ABBR. DIAL” page

Field Value Entered Index 10 #00286135556666# Index 11 #0921666888# Index 20 #6688# Index 21 #668812#

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VTG3300 Series user guide

 Softkey: In the Web Management Page folder “CHANNEL”, select “CONFIGURATION” page

Field Value Entered Soft key String 51 Trigger Mode Key Press Trigger Digits 1234567890*# Append Trigger Digits Append

III. Explanation of how system works

 User dials “ 0 ” , Softkey is triggered and “ 510 ” is sent out. This number meets the definition of Abbr.

Dial Access Code “ 5 “ , followed by Abbr. Dial Index “ 10 “, therefore the actual number dialed out is #00286135556666#

 User dials “ 1 ” , Softkey is triggered and “ 511 ” is sent out. This number meets the definition of Abbr. Dial

Access Code “ 5 ”, followed by Abbr. Dial Index “ 11 ”, therefore the actual number dialed out is #0921666888#

 User dials “ * ” , Softkey is triggered and system converts “ * ” to “ 10 ” , therefore “ 520 ” is sent out

(Please refer the figure below). This number meets the definition of Abbr. Dial Access Code “ 5 ” , followed by Abbr. Dial Index “ 20 “, therefore the actual number dialed out is #6688#

 User dials “ # ”, Softkey is triggered and system converts “ # ” to “ 11 ” , therefore “ 521 ” is sent out

(Please refer the figure below). This number meets the definition of Abbr. Dial Access Code “ 5 ” , followed by Abbr. Dial Index “ 21 ” , therefore the actual number dialed out is #668812#

５１

＋

５２０

１０

* = 10

５１

＋

５２１

１１

# = 11

Example 2: Seize the trunk of remote side by Abbr. Dial

There is a VTG3300 installed in Taiwan, Shanghai, Hong Kong, and Tokyo. Each Gateway has equipped the trunk to be the local Telecom Operator.

I. Activities of Taiwan User’s expectation

 User takes the phone off-hook and dials “ 1 ”. The system will seize the trunk of Shanghai’s

gateway and the dial tone from the FXO of Shanghai’s VTG3300 is heard.

 User takes the phone off-hook and dials “ 2 ”, the system will seize the trunk of Hong Kong’s

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gateway and the dial tone from the FXO of Hong Kong’s VTG3300 is heard.

 User takes the phone off-hook and dials “ 3 ”, the system will seize the trunk of Tokyo’s gateway

and the dial tone from the FXO of Tokyo’s VTG3300 is heard.

II. Configuration

 Abbr. Dial & Seize Remote Trunk Access Code: in the Web Management Page folder “ADVANCED”,

select “NUNMBERING PLAN” page

Field Value Entered Abbr. Dial *2 Seize Remote Trunk *9

 Abbr. Dial Configuration: in the Web Management Page folder “BASIC”, select “ABBR. DIAL” page

Field Value Entered Index 61 *9 8621# Index 62 *9 852# Index 63 *9 813#

 Softkey: in the Web Management Page folder “CHANNEL”, select “CONFIGURATION” page

Field Value Entered Soft key String *26 Trigger Mode Key Press Trigger Digits 123 Append Trigger Digits Append

III. Explanation of how the system works

 User dials “ 1 ”, Softkey is triggered and “ *261 ” is sent out. This number meets the definition of Abbr.

Dial Access Code “ *2 ”, followed by Abbr. Dial Index “ 61 ”, therefore the actual number dialed out is *9_8621# . The number is the code to seize the remote trunk of 8621, which is the Country Code and Area Code of Shanghai.

 User dials “ 2 ”, Softkey is triggered and “ *262 ” is sent out. This number meets the definition of Abbr.

Dial Access Code “ *2 ” , followed by Abbr. Dial Index “ 62 ”, therefore the actual number dialed out is *9_852# . The number is the code to seize the remote trunk of 852, which is the Country Code and Area Code of Hong Kong.

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VTG3300 Series user guide

 User dials “ 3 ”, Softkey is triggered and “ *263 ” is sent out. This number meets the definition of Abbr.

Dial Access Code “ *2 ”, followed by Abbr. Dial Index “ 63 ”, therefore the actual number dialed out is *9_813# . The number is the code to seize the remote trunk of 813, that is the Country Code and Area Code of Tokyo.

7.3.16. Inbound Transit Calls

The VTG3300 provides the feature to forward a call that is coming from the trunk (FXO) port, to a FXS port of another VTG3300 or through a VTG3300 FXO port to a phone outside the network (PSTN). This is called Transit Call.

Dialing Method

< IP Calls Access Code > + Password for Transit Call + < IP Calls Access Code > + Phone number of Forward to or NET ID + < # >

If the default value for IP Calls Access Code, i.e. # , is not changed, then the dialing number will be like this:

< # > < Password for Transit Call > < # > < Phone number of Forward to > < # >

If the transit call is offnet to PSTN (PSTN to IP to PSTN), then the password will limit the forwarded calls. Different passwords have different permission.

There are four types of permission:

 Disable : Calls can not be forwarded to the line outside the IP network

 Local : Calls can be forwarded to a local call of PSTN line

 Toll : Calls can be forwarded to a local or toll call of PSTN line

 International : Calls can be forwarded to a local, toll, or international call

The definition is relative to the "area code" of the equipment that caller dials into. Please refer to the following example.

Example:

A user in Taipei would like to make a call to Taipei’s VTG3300 with phone number 82268888; and then forward this call to 64452222 in Shanghai. This user must apply for the password to do the Transit Call feature with privilege for international calls, e.g. 2222. The steps to place the call are:

(1) Make a call to Taipei 82268888, which is the VTG3300 in Taipei from any public phone line (PSTN)

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(2) After hearing the greeting, dials #2222#002862164452222#

Attention: Since the user is trying to forward a call from Taipei’s VTG3300 to a public line in Shanghai, therefore the user needs the password for Transit Call with privilege for international calls.

The password must be configured in advance, otherwise this function will not work. Enter the Web Management Page folder “BASIC”, select “GENERAL” page, check if the field of “Transit Call” is set to “Enable”, if not, please set it to “Enable”.

7.3.16.1. Inbound Transit Web Configuration

From the Web Management Page folder “BASIC”, select “INBOUND TRANSIT”

Group Field Description

Maximum Displays maximum no. of

Inbound

Transit

Entered Displays the no. of passwords that

passwords that can be accepted

have been entered

(Display Only) 128 Password For

(Display Only) 0

Default Value

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VTG3300 Series user guide

Group Field Description

Entries List Lists the detail data of passwords

that have been entered

Add Passwords Enter a new password, any combination of digits and * , # ,

less than 9 characters

Class:

Disable: Can NOT make Inbound Transit calls

Local: Can make Inbound Transit calls to a local PSTN

Toll: Can make Inbound Transit calls that are local or toll

International: Can make Inbound Transit calls that are

local, toll or international

※Privilege is relative to the VTG3300 Country/Area Code

that the caller dials to.

Delete Passwords Enter the passwords to be deleted, refer to the detail data

under Entries List

Default Value

(Display) Only) Blank

Blank

Query

Password

Password Enter the password for query, click Query, the privilege

class will be displayed (one of Disable, Local, Toll,

Blank

International is displayed)

7.3.17. Outbound Transit Calls

General

The feature Outbound Transit Call provides the possibility for a remote equipment to make or transfer a call to PSTN line via your gateway.

Charges will be paid by gateway using the PSTN. Therefore, only remote gateways with permission are allowed to make outgoing call through trunk of a different gateway. The VTG3300 defines three Route types to the different equipments. Each remote equipment will be assigned a Route Type for Outbound Transit Call to restrict the call type can be dialed out from local gateway.

 Local : Only local calls are allowed

 Toll Call : Only local and Toll calls are allowed

 Specified : Only the specified area code may be used.

There is a “Permission List of Outbound Transit” in own gateway. Equipments that have the permission of Outbound transit are listed. The list consists of such data as:

 MAC Address

 Phone Number

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 Route Type

 Duration

 Attempts

If the field of “Trunk Call Allowed” is set to TRUE, a “ + ” sign will be followed by MAC Address in the Permission List of Outbound Transit. In such condition, not only the Outbound Transit call is allowed, the seize remote trunk from the remote gateway to own FXO port is also allowed. (Please refer to Section 7.3.6 Seize Remote Trunk)

Configuration of Outbound Transit

 Steps of configuration

(1) Enter the MAC address and the telephone number of the remote equipment to be permitted.

(2) Choose the Route Type from Local, Toll, or Specified.

(3) Choose if the trunk can be seized from remote in the field “Trunk Call Allowed”.

(4) Click button Apply, a new line will be added in the list of “Permission List of Outbound Transit”

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7.3.17.1. Outbound Transit Web Configuration

Group Field Description Default Value

Permission List Of Outbound Transit

Maximum Displays the Max No. of lists that

can be entered

Entered Displays the No. that has been

entered

Entries List

Displays the detailed data (Display Only)

1. MAC Address: MAC address of the remote equipment that is permitted for Outbound Transit Call. If followed by “ + ” trunk port may be seized by this equipment

2. Phone Number: Phone numbers of who has permission for Outbound Transit

3. Attempts: The No. of times to make outbound transit calls (including the calls that are not successful) of the phone numbers through the gateway, please refer to the field “Clear Statistics” in same page if you like to clear the data.

4. Duration: Duration of time, in seconds, of all outbound transit calls. (including the calls that are not successful) Please refer to the field “Clear Statistics” in same page if you would like to clear the data.

(Display Only) 256

(Display Only) 0

Blank

5. Route Type: The route t call

pe of outbound transit

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Group Field Description Default Value

Add/Modify Entry

Enter the data of the remote equipment that the outbound transit call is permitted access to via my

Blank

gateway.

1. MAC Address: MAC Address of the remote equipment (full address of six sections, e.g. 00-03-62-80-13-49)

2. Phone Number: Full telephone number of the remote equipment including country code and area code, e.g. 886282263368704

3. Route Type: Type of call that can be made

Local: Local call only Toll: Local, Toll call and Mobile call only Specified: call to the area specified only

4. Trunk Call Allowed: If the FXO port can be seized by the remote equipment (FALSE／

TRUE)

True: FXO port can be seized

False: FXO port cannot be seized by

Delete Entry Enter the MAC Address of the equipment that will

Blank be deleted from the Permission List of Outbound Transit

Clear Statistic To clear the data of a certain entry in the

Blank Permission List of Outbound Transit, just enter the MAC Address of the equipment.

7.3.18. Call Forward

General

The feature, Call Forward, predefines a destination on the extension line, then all calls to this extension line will be forwarded to the destination automatically. The destinations that can be defined in VTG3300 are:

 the extension line in the same local gateway

 the extension line of another VTG3300

 the public line (PSTN) through the gateway on the remote side (Off-net Forward). The remote gateway

has to support the Offnet Forward function to PSTN.

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Call Forward has 3 parameters to be configured:

Parameter Description

Control Forward-Disable: Disables Forwarding Feature

Forward-All Calls: Forwards all calls

Forward-Busy: Forwards only if the line is busy

Forward-Busy-Slave: Forwards only if the line is busy, if the forwarded

line is also busy and the Forward-Busy-Slave is defined, the call will be forwarded to next destination as configured.

NoAnswer-Forward: When there is no answer for the line, the call forwards to a specified destination

Busy/NoAnswer-Forward: When there is no answer or the line is busy for the channel, the call forwards to a specified destination

VTG3300 Series user guide

Forward To Phone number of the remote equipment that will be forwarded to. The

phone number must be a full number including country code and area code.

Offnet to The telephone number of PSTN or mobile phone that the call will be

forwarded to. The telephone number is entered from the viewpoint of transfer gateway. (the remote equipment’s phone number will be entered in the field of “Forward To”)

In general, there are two types of Call Forward, one is Offnet Forward to remote PSTN, and the other is Normal Call Forward. Normal Call Forward is introduced in below section.

7.3.18.1. Configuration of Normal Call Forward

There are two parameters that have to be configured. And there are two methods to perform the configuration, by the Web Management Page or by phone set. Each extension line may have a different configuration for Call Forward. Please follow the steps:

I. Configured Call Forward by Phone set

(1) Off-hook phone and dial ##

(2) Dial 011 ; Activates Call Forward

(3) Dial 02

(4) Hang up the phone set

II. Disabling Call Forward by Phone set

(1) Off-hook the phone sets and dial ##0000

86216666111 ; Defines field of “Forward To”

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(2) Dial 010 ; Disables Call Forward

(3) Hang up the phone set

III. Configuration via the Web Management Page

(1) From the Web Management Page folder “CHANNEL”, select “CONFIGURATION” page to select

the port to be configured.

(2) In the same page, follow the description from the table below to configure the fields under group

“Call Forward”.

Activate Call Forward Disable Call Forward

Control Forwards All Calls Forward-Disable

Forward To The phone number of the destination

Offnet To Blank

Attention: Please make sure that IP calls (FXS to FXS) between two parties are OK before configuring the call forward function.

7.3.18.2. Secretarial Intercept Feature

Example: In a company, phone calls for the General Manager are pickup by the secretary. Phone calls are filtered by the secretary and are transferred to the GM if necessary.

Configuration:

1. You can configure all calls dialed to GM to be forwarded to the extension line of the secretary.

Activate Call Forward

Control Forward All Calls

Forward To: The extension line of the secretary

2. Secretary will press on phone-set: Flash (or #) + extension number of the GM Then the incoming call is transferred to the GM. For the Call Transfer function, please refer to section

7.3.10 Call Transfer.

3. Only the extension of the secretary is allowed to transfer calls or dial the extension of the GM.

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7.3.18.3. Line Group Function

(1) Select Forward-Busy-Slave in the Control field.

(2) An incoming call is dialed to the FXS port, and is forwarded to the pre-defined extension line, we

will call it Line-A. If this FXS port is busy and it is also configured as Forward-Busy-Slave, then this call will be forwarded to the pre-defined destination line, we will call it Line-B. The maximum cascade is up to 16 (forwarded destinations).

(3) The configuration of Forward-Busy-Slave for the field can be done by Web Management Page

(4) Example

VTG3300

FXO

VTG3300

Line-B Line-A

Forward Busy-Slave

7.3.18.4. Busy Forward

(1) Select Forward-Busy in Control field.

(2) An incoming call is dialed to the FXS port will be forwarded to the pre-defined destination line if the

FXS port is busy.

(3) Example

FXO

VTG3300

Forward Busy

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7.3.18.5. No Answer Forward

(1) Select NoAnswer-Forward in Control field.

(2) When there is no answer for that FXS port, the incoming calls to the FXS port will be forwarded to a

specified destination. How long will the gateway forward the call if there is no answer for this call? The duration can be adjusted in the "No answer, send greeting" field in DISA. The actual duration for the NoAnswer-Forward time will be minus 5 seconds. The default value is 50 seconds; this means the call will be transferred if there is no answer with in 45 seconds.

In the Web Management Folder “ADVANCED,” select GENERAL

VTG3306A/C

FXO

VTG3306A/C

No Answer Forward

7.3.19. Offnet Forward

7.3.19.1. Offnet Forward to remote PSTN line from Own Gateway

User may forward a call from the extension line of local gateway to a PSTN line on the remote side via a transfer gateway.

The steps of configuration

(1) Configuration of parameters for “Call Forward” of local gateway

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Field : Description

Control : Enable

Forward To : The telephone number of the remote gateway that will be forwarded to.

Offnet To : The telephone number of PSTN line that the call will be forwarded to. Because this

call will be dialed from a remote gateway, the phone number must be entered from

the point of view of the remote gateway. The phone number of the remote

"Forward To" gateway needs to be entered for Offnet To access the PSTN

(2) Configuration for the equipment of the remote transfer gateway

For remote transfer gateways, the telephone number which must be the same as the telephone number configured in the “Offnet to” of local gateway, needs to be defined in the field of “Permitted Phone Number for Offnet Forward.”

Example:

Local Gateway VTG3300 is located in Taipei and the remote gateway working as the transfer gateway is located in Shanghai. If an extension line in Taipei wants to forward calls offnet to a mobile phone (1360567888) in Beijing, the configuration for both parties is:

Parameters

Control Enable

Forward to

Offnet to

Permitted Phone Number for Offnet forward

In order to forward the call to a remote PSTN line, the “Offnet to” of local gateway needs to be configured; The Web page used to configure the remote gateway for the example is shown below:

Configuration of own Gateway

at Taipei

862164451111

1360567888

Configuration of remote gateway

(8621-6445-1111)

1360567888

Note: The VTG3300 is unable to support Offnet Forward to PSTN. It can act as a local gateway that forwards calls to a remote gateway and offnet forwards to the PSTN by another gateway.

Example of other gateway at remote site.

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Attention: The telephone number defined in the field of “Offnet To” is the number actually dialed from the remote transfer gateway. In this example, the call is forwarded to an offnet mobile phone in China, therefore no area code is required when call is transferred from the gateway in Shanghai.

7.3.19.2. Privilege for Outbound Transit

Privilege of the Extension for Outbound Transit

If a VTG3300 or the gateway in a remote side gives permission for local gateway to make Outbound Transit Calls, any extension line in local gateway may make an outbound transit call via this remote gateway. The privilege for Outbound Transit calls can be defined to different levels on individual extension lines. There are four classes of privilege, and should be selected based on the view point of the country code and area code defined in own gateway.

1. Disable : The extension line is not allowed to make Outbound Transit Calls

2. Local : The extension line is allowed to make Outbound Transit Calls via gateway in local

area only

3. Toll : The extension line is allowed to make Outbound Transit Calls via gateway in

different area codes.

4. International : The extension line is allowed to make Outbound Transit Calls via overseas

gateways and can call internationally.

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Configuration

From the Web Management Page folder “CHANNEL”, select “CONFIGURATION”

The privilege of extension lines cannot be higher than the privilege of this equipment. If the privilege of the equipment for Outbound Transit is defined as International, then it is possible to allow the extension line to make international outbound transit calls.

Also, the remote gateway needs to enable Remote Trunk Group

1. Enter Web ADVANCED \ TRUNK GROUP

2. Set permission to TRUE for the Trunk Group so that outbound transit calls are allowed Remote Access

3. Click Apply button

7.3.20. Specified Route

Specified Route for Outbound Transit Call

Specified route defines a specified area as the destination for Outbound Transit Calls. If “Specified Route” is selected when Outbound Transit is configured (please refer to Section 7.3.17 Outbound Transit Call), only the call to the specified area can be transferred via this gateway.

Specified Route is defined by the starting digits of the telephone number, including country code or/and area code, to specify a certain range. For example,

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(

Route Range Covered

86 All of China (Country Code=86) is covered

The area with Area Code 21 in China

8621

(Country Code=86), i.e. Shanghai area

The area with Area Code 9 in Taiwan

8869

(Country Code=886), i.e. the mobile

phones of Taiwan

All of the United States (Country Code=1)

are covered

The area with area code 3 in Japan

countr

813

code=81), i.e. Tokyo area

7.3.20.1. Cost for Route (Priority)

The concept of cost for route is the factor used to select the route for Outbound Transit. The cost, ranges 1 to 95, is assigned to the route of different equipment; Routes with lower cost receive higher priority for system selection. There is a default cost, i.e. 0, assigned to the route specified with the same Country Code and Area Code in the gateway.

Configuration for SPEPCIFIED ROUTE

In the Web Management Page folder “BASIC”, select “SPECIFIED ROUTE”

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Group Field Description Default Value

Routing Table

Capacity Displays the maximum number of routes that

can be defined

Quantity Displays the number of routes defined 0

Route List Displays the list of defined routes Blank

Add/Modify Entries Adds or modifies the route

Route: the specified route to be added (e.g. if the permission to the route in Taipei area is offered, then enter 8862)

Cost: Priority of route being selected above (Routes for the area same as the location of the equipment installed have highest priority with cost "0", the cost sequence is from 0 to

95)

Blank

Delete Entries Deletes the route from the route table

Route: the route to be deleted

Blank

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7.3.21. Barring Classes

In the VTG3300, there are maximum six Barring Classes to define the Barring rule of the individual extension line. For example, whether the destination phone number is allowed or not allowed to be dialed can be defined in the Barring Class table. For each extension line, only one Barring Class can be selected.

7.3.21.1. Create Barring Classes

From the Web Management Page folder “BASIC”, select “BARRING CLASSES”. The parameter for Barring Classes defines “Accept” or “Deny” attributes. Each attribute can be defined in Barring Table and Exception Table. Only one Attribute can be defined for each Barring Class. The default values for the six classes are 0 and no data are defined.

Configuration Page

In the Web Management Page folder “BASIC”, select “BARRING CLASSES”

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Group Field Description Default Value

Class Information

Class Control

Class Entry Selects Barring Classes, Choose from 1 to 6 Name Displays the name of a barring

class

Attribute Displays the attribute of Barring

Class

Class Attribute The attributes are Deny or Accept. The Barring Table

and Exception Table may be defined for each attribute. DENY: All numbers are denied except the numbers listed in the Except Table. When DENY is selected, it is not necessary to define the Barring Table, because DENY rejects all numbers. ACCEPT: Accepts all numbers except numbers in the Barring Table. The numbers in the Exception Table are exceptions.

New Attr: Add an attribute to selected Barring Class Delete Attr: Deletes the Attribute to the selected

Barring Class

(Display Only) Blank

(Display Only)

N/A

Class Name Defines a name for the selected Barring Class, any

name less than 15 characters can be defined by the system Manager.

Add Name: Adds a class name to the Barrin

Barring Enter a phone number (less than 18 characters) to

be dialed Add Barr: Adds a phone number to Baring Table for the selected Barring Class Delete Barr: Deletes a phone number from Barring Table for the selected Barring Class

Exception Enter a phone number (less than 18 characters) for

exception Add Excp: Adds a phone number to the Exception Table for the selected Barring Class Delete Excp: Deletes a phone number from the Exception Table for the selected Barring Class

Barring List Displays numbers to be barred

(Display Only)

Class.

that are related to the attribute

Exception Displays all exceptions in the

Exception Table that is related to the attribute

(Display Only)

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Steps to create Barring Classes

1. Select a Barring Class (1~6) from the field “Class Entry” under Class Information, then click button SELECT.

2. Enter a name for the Barring Class in the field of “Class Name” and click button Add Name.

3. Select an Attribute for the selected Barring Class, ACCEPT or DENY, and click button New Attr.

4. Now you may define the details based on the attribute selected. Create the Baring Table by clicking

the button Add Barr, and create the Except Table by clicking button Add Excp.

After the Barring Classes are created, you may define the Barring Class to the gateway.

Examples

(1) Example-1

If the gateway is located in Shanghai, and only calls to Beijing (Area Code = 010) and calls to mobile phones (Area Code = 013) in China is allowed. The configuration for Barring of the equipment is to define the Area Code 010 and 013 as exceptions, other numbers are denied.

Attribute DENY Barring Table Exception Table 010 013

(2) Example-2

If a gateway is located in Shanghai, only local calls to Shanghai are allowed. All numbers starting with 0 (including toll call and international call ) are not allowed except Beijing (Area Code = 010) and Shenzhen (Area Code = 0755).

Attribute ACCEPT Barring Table 0 Exception Table 010 0755

(3) Example-3

If a gateway is located in St. Jose, United State of America, only local calls in St. Jose are allowed. Toll calls (starting with 1) and the international calls (starting with 011) are not allowed except calls to Beijing (011-86-10).

Attribute ACCEPT Barring Table 011 1 Exception Table 0118610

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(4) Example-4

If a gateway is located in Tokyo, Japan, only local calls to Tokyo are allowed. Toll calls (starting with 0) and international calls (starting with 001) are not allowed except the calls to Shanghai (001-86-21).

Attribute ACCEPT Barring Table 001 0 Exception Table 0018621

7.3.21.2. Modify the Attribute of Baring Classes

If the attribute of the Barring Class is already defined,new attributes are not allowed to be defined to the same Barring Class. To modify an attribute of the Barring Class ,delete the old attribute (Delete Attr), then define a new one.

7.3.21.3. Barring Class Apply on Extension Line

Each extension line may select a Barring Class from the six classes.

Configuration :

From the Web Management Page folder “CHANNEL”, select the “CONFIGURATION” page

(1) Choose a channel in the field of “Channel” and click Select

(2) Select a Barring Class in the field of “ID” under “Barring Class” and click Apply

7.3.22. Phone Book

General

If the IP address of a frequently used remote gateway is a Static IP address, you may store the telephone number and the IP Address of this equipment into the Static Phone Book. It is not necessary to get the IP address of the other party through IP learning to get the IP Address of the other party. You should remember that VTG3300 will search the telephone number and IP Address from the Phone Book first. If any IP address is changed and the data in the Phone Book is not updated,the VTG3300 will still use the wrong IP address from the Phone Book and try to create the path. Of course, the call will fail.

If the Private IP Address is used internally, but the global IP Address used is static IP Address, not DHCP or from PPPoE, this line may be included in the Pone Book. The public IP Address and the virtual port of IP Sharing are stored as corresponding data.

Configuration

Web Management Page folder “PHONEBOOK”

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Group Field Description Default Value

IP Search

Phone Number Searches the IP address of frequently used

Blank equipment by telephone number. The full phone number including Country Code + Area Code + Telephone Number should be entered

IP1/Port Displays IP Address of Public IP (Display Only)

IP2/Port Displays IP Address of Private IP (Display Only)

Phone Number Adds or modifies the telephone number (including

Blank Add Entry Country Code and Area Code) in the Phone Book

IP/Control Port Adds or modifies the IP Address or UDP Blank

Delete Entry Phone Number Deletes a telephone number (including Country

Blank

code and Area Code) from the Phone book Delete All Static Entries

Deletes all static entries from the Phone Book

Yes : Yes, delete all

No : No

Maximum Displays the maximum number of

(Display Only)

256 telephone numbers that can be entered

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Group Field Description Default Value

Entered Displays the number of telephone

(Display Only) 0

number that has been entered

Entered List Lists of telephone numbers

(Display Only) Blank

entered

7.3.22.1. Add a Telephone Number

In the Web Management Page folder “PHONEBOOK” shown in Sec. 7.3.21.2, under “Add Entry” :

(1) Phone Number : Enter the full telephone number including Country Code and Area Code, e.g.

886282268888

(2) IP/Control Port : Enter the Static Global IP address and UDP port number

(3) Click button Apply

7.3.22.2. Delete a Telephone Number

In the Web Management Page folder “PHONEBOOK” shown in Sec. 7.3.23.2, under “Delete Entry”, enter the telephone number to be deleted in the field of “Phone Number” and click button Apply.

If you like to delete all static telephone numbers , please set “Delete All Static” to “Yes” and click button Apply.

7.3.22.3. Search the IP Address of a Telephone Number

You may search the IP address of a telephone number. The telephone number may be stored either in the static Phone Book or the dynamic Phone Book ( through IP learning), hence you may find out the corresponding IP address and UDP port number used when he telephone is placed. In general, if the IP phone failed, please search the IP address corresponding to the phone number, then check the IP address of the other party to see if it is correct. You may also search the phone number by entering NET ID.

In the Web Management Page folder “PHONEBOOK” shown in Sec. 7.3.23.2, under “IP Search”, enter the phone number of the IP you would like to search, in the field of “Phone Number” and click Apply. Two sets of IP addresses and UDP ports will be displayed

 IP1/Port: IP Address of Public IP and UDP port

 IP2/Port: IP Address of Private IP and UDP port (for IP Sharing). If private IP address is not used, the

same data as IP1/Port will be displayed.

7.3.23. Access Code

General

All information defined in the Page of Access Code is to define the call type of IP phone. Based on this definition, system will know if the IP call is local, toll or international call. There are detailed descriptions in the following section. The default value of the Access Code depends on Region ID.

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Configuration for Access Code

Web Management Page folder “ACCESS CODE”

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VTG3300 Series user guide

Parameters for Access Code

Group Field Description Default Value

International

Access Code

Outgoing Call

Carrier Selection

All the Access

Codes could be

Dialed

Code for an international call dialed from system,

only one code can be entered

System has to know all possible access codes

for making an international call, in order to

check if the call is an international call. In some

countries there are several access codes for

making an international call. All these access

codes have to be entered, in case some access

code can not be recognized.

e.g. in Taiwan, 002/005/006/009/012/019 are

access codes for international calls.

Maximum The maximum number of access codes for

international calls (Display only)

Entered The number of access codes that have been

entered. (Display only)

Access Code

Entries List Displays the list of possible access codes

entered for international call (Display only)

Add Entries

dds the possible access codes, four entries can

be entered at one time

Delete Entries Deletes the access code from the list, four

entries can be entered at one time

Outgoing Call

Carrier Selection

All the Access

Codes Could be

Dialed

Code for a Toll call dialed from the system, only

one code can be entered

System has to know all possible access code for

making a toll call, in order to check if the call is a

toll call. In some countries there are several

access codes for making toll calls. All these

access codes have to be entered, in case some

access code can not be recognized.

e.g. in Taiwan 0/1805/1806/1807 are access

002，019，005， 006，007，009

Blank

0 Long Distance

codes for toll calls.

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Group Field Description Default Value

Office Code

Exception

Maximum Displays maximum number of the access codes

for toll calls .(Display only)

Entered Displays number of access codes that have been

entered .(Display only)

Entries List Displays the list of possible access codes

entered for toll calls. (Display only)

Add Entries Adds possible access codes, four entries can be

entered at one time

Delete Entries Deletes access codes from the list, four entries

can be entered at one time

In some countries, the conflict exists in the numbering of Area Codes.

For instance, Area Code 4 is assigned to area-A, and 47 is assigned

to area-B with the same starting digit. Therefore when a call is made

from area-A to area-B, the dial number will be the access code for toll

call “0”,rather then Area Code “47” and phone number. These kinds of

conflict make VTG3300 confused. In such cases, any exceptions

Blank

must be stored in the system to avoid misunderstanding.

For instance, VTG3300 is installed in area-A with Area code 4, then

any Area Codes starting with 4 ( 47 for area-B, 49 for area-C..) but

not located in area-A are exceptions. All exceptions must be known

by system.

Capacity Displays maximum Area Code exceptions that

can be entered (Display only)

Quantity

The number of exceptions that have been entered (Display only)

Code List Displays the list of exceptions entered (Display

only)

Add Entries Adds the exception Access Codes, four entries

can be entered in one time

Delete Entries Deletes the exception Access Code from the list,

four entries can be entered at one time

Blank

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VTG3300 Series user guide

Group Field Description Default Value

Local Call

Exception

In some countries, phone numbers of mobile phones are similar to

the numbers of local land phones. Like a local call, no access code is

required when you dial a mobile call, but the tariff is based on if it is a

toll call. For instance in China, the phone number of the mobile

phones start with 13. Just dial 13xxxx directly without any access

code such like “0” to make a mobile call. Normally ,the VTG3300 will

treat this kind of call as a local call, but actually the tariff should be

like a toll call. The user should define such kind of phone number in

Local Call Exception and let the system knows that these numbers

are exceptions to local calls.

e.g. define 13 in Local Call Exception, that means phone number

starting with 13 is not a local call but a toll call

Maximum Displays maximum exceptions

that can be entered

Entered The number of exceptions that

have been entered

(Display only) 10

(Display only) 0

Toll Code

Exception

Entries List Displays the list of exceptions

entered

Add Entries Adds the Exception Codes, four entries can be

entered at one time

Delete Entries Deletes the Exception Codes from the list, four

entries can be entered at one time

In some countries, several area codes are applied over a big range.

The calls between different area codes are treated as local calls; no

access code for toll is required; the tariff is also based on local calls.

These area codes must be entered in Toll Code Exception otherwise

VTG3300 will treat these calls as toll calls.

Maximum Displays maximum exceptions that

can be entered

Entered Displays the number of exception

that have been entered.

Entries List Displays the list of exceptions

(Display only) Blank

(Display only) 10

(Display only) 0

(Display only) Blank

Blank

entered

Add Entries Adds the exception Code, four entries can be

entered at one time

Blank

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Group Field Description Default Value

Delete Entries Deletes the exception Codes from the list, four

entries can be entered at one time

Leading Digits

of Local Calls

Control In some areas, the area code is the must code

even it is a local call. Or in some areas, the

access code for toll and the area code is the

must code whether it is a local call or toll call.

None : Disable

Area Code : the Area Code is always the leading

digit when dialing

Access Code + Area Code : the Access code

and Area Code is always the leading digit when

dialing

PBX CO Line

Access(behind

PBX only)

Codes VTG3300 is an IP-PBX and also a gateway. If

the FXO port of VTG3300 is connected to an

extension line of a PBX, this field must be

defined.

Format : <Trunk access code of PBX > + “P”

Disable

Blank

Attendant

(behind PBX

only)

(“P” means wait one second for fetching)

Attention: If the FXO is fetched by remote

access, the dial tone heard on the remote side is

sent from FXO of the VTG3300. The

automatically fetching public line of PBX from

VTG3300 is not fulfilled.

Control If the FXS of VTG3300 is connected to the port

Disable PBX Auto

of PBX for public line, a remote user may make

an IP call by dialing the VTG3300 and the

extension line number of the PBX. If this field is

set to “Enable”.VTG3300 will send out the

extension number to the PBX after the PBX auto

attendant answers.

Enable : Yes, and define extension digits

Disable : No

Extension Digits The length of the extension number of PBX 1

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Group Field Description Default Value

Manual IP

Learning

Enables or Disables the feature Manual IP

Learning

Enable : Activates the feature

Disable : Closes the feature

7.3.24. Advance General Configuration

Advanced configuration may make some adjustment to equipment.

Page for Configuration

In the Web Management Page folder “ADVANCED”, select “GENERAL”

Enable

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Group Field Description Default Value

Flash Button Flash Time The time interval for “Flash” that the system

will use.

Duration Duration time for DTMF transmit 100ms Touch Tone

(DTMF)

Guard Time Trunk (FXO) The minimum time interval between two trunk

Dial Ending

Time

T.38 Fax Relay

Inter-digit Time Inter-digit time between two DTMF 100ms

calls

Dial Ending Time Generally, “ # ” is the last character of the

telephone number, and that means “end of

dialing”. If no “ # ” is dialed, the system will

wait until dialing period times out. If “0” is set, it

will disable this function

Max. Fax Rate Select the maximum FAX transmission rate

2400/4800/7200/9600/12000/14400

Low Speed

Redundancy

Select the number of low speed redundancy

for frame transmission

No Redundant Packet

200 ms

0.8 second

0 second

14400 bps

3 Redundant Packet

1. Redundant Packet

2.Redundant Packet

3. Redundant Packet

4. Redundant Packet

High Speed

Redundancy

Voice Jitter Buffer Select the method to suppress voice vibration

Trunk Call (FXO) If DISA answers the call from trunk

IP Call If DISA answers the call from IP

Select the number of high speed redundancy

for frame transmission

No Redundant Packet

1. Redundant Packet

2. Redundant Packet

1. Auto, the system detects it automatically.

2. Other selection from 20ms~460ms

Enable: Answer

Disable: Does not Answer

1 Redundant Packet

Auto

Enable DISA

Disable

Enable : Answer

Disable :Does not Answer

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Group Field Description Default Value

No Answer，send

greeting

Caller ID

Control If the caller ID display is enable. It is valid

Display

Define the time waiting for answer (if the

extension line is not answer the call, DISA will

be initiated). Default value is 50 seconds, but

30 seconds is recommended, i.e. the call will

be connected to DISA , after 10 ringing tones.

only for the call from FXS to FXS. The caller

ID from FXO is not displayed

Disable : Not display

Enable : can be displayed

At moment, only the phone set with ITU

Standard (FSK) has the feature of “Caller ID

Display”. The number displayed can be called

back.

e.g. Taipei 8862 8226 1111 ,

Shanghai 8621 5556666

The number 00 8862 82261111 will be

50 seconds

Disable

Group 1 FALSE Same Area

Trunk Access

Group 2

Slave Device Slave ID (Gateway

Phone Number)

Gain Adjust the voice gain for Transit Call 6 dB Transit Call

Warning Time Time warnin

displayed in Shanghai if the call is coming

from Taipei.

If the system will access the available trunk

automatically from the other equipment in the

same area when all trunks in your gateway are

busy. Of course, the “Allow Remote Access”

for Trunk Group of the other equipment must

be “TRUE”.

Define equipment in different location as the

backup Operator. System will find the backup

Operator if all lines in Operator group are

busy. The phone number of the gateway has

to be full number, i.e. Country Code + Area

Code + Telephone Number

is sent to the caller for remindin

when Transit Call from PSTN line to PSTN line

FALSE

Blank

3 minutes

is placed.

Busy Tone Frequency Specification of the frequency of busy tone (300 ~ 3000Hz)

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Group Field Description Default Value

Spec Cadence Specification of the cadence of busy tone,

system will base this cadence to detect the

tone type

Frequency Specification of the frequency of reorder tone (300 ~ 3000Hz) Reorder Tone

Spec

Continuous

Tone Detect

Cadence Specification of the cadence of reorder tone (100 ~ 5000ms)

Time For Transit call, beside detecting the busy

tone, detect the Continuous Tone is also

applied to see if the phone call is still alive

(100 ~ 5000ms)

N/A

7.3.25. Connection with PBX

I. General

VTG3300 can connect not only with other models of the same series, but also with commercial PBX. In general, headquarter of an enterprise may be equipped with a high capacity PBX, and in the other branches or offices around the world may be equipped with VTG3300. Just install a VTG3300 in headquarter and connect with PBX of headquarter, all extension lines of PBX can communication with the other VTG3300 installed in the remote. By defining the Prefix ID for the equipment, it is easy to combine VTG3300 with the original system.

II. Configuration of Prefix Map

Shanghai VTG3300 Taipei VTG3300

Prefix Map

III. How to Dial

66 = 886-2-8226-8888／iPBX

7700 = 886-7-2955-3368／Phone

8800 = 111／Phone

7700 = 886-7-2955-3368／Phone

8800 = 111／Phone

4 = 8621-64451111／Phone

66 = 886-2-8226-8888／iPBX

Page 96

Callin

Side

Shanghai Taipei Tokyo Kaohsiung

Ext. line in

Taipei

4 + Ext. number of

Shanghai

e.g. 4440／4550

Ext. line in

Ext. number of Shanghai 8, 6611

Shanghai

Kaohsiung #002862164451111#

+ Ext. number of Shanghai

Called side

6611~ 6626

11 ~ 26

8, 6626

#8226888811#

#8226888826#

8800 7700

8, 8800 8, 7700

#111# NA

7.3.26. Budget Control VoIP Calls

General

For VTG3300 series products, voice compression G.729AB protocol is used, packet time is 40 ms, therefore around 12Kbps bandwidth is occupies for each IP call. The parameter “Budget Control VoIP Calls”controls the number of IP calls can be made simultaneously and avoid impact on quality of service due to insufficient bandwidth For example, there are 16 ports for one VTG3300; if 16 ports are all IP calls, the bandwidth of 144 Kbps is required for voice transmission (the bandwidth for data flow is not included). If the bandwidth you have is only 64 K, it is not enough for 16 IP calls. Therefore the parameter “Budget Control VoIP Calls” should be defined to “4” to maintain a better quality of service. Normally ,a higher bandwidth network is recommend (e.g. 512 K for both direction).

Configuration

Web Management Page folder “ADVANCED”, select “NUMBERING PLAN”:

7.3.27. CDR

General

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VTG3300 Series user guide

The detail information for calls to PSTN via FXO port of VTG3300 will be recorded automatically. The Call Detail Record (CDR) is telephone account system and also an effective debugging tool. All CDR will be send out in a specific format via the interfaces of:

 Dedicate CDR port: It is a RS-232 interface, DTE mode, transmission rate (9600 , N , 8 , 1 ). If it is

connected to RS232 port of a PC, NULL MODEM is required. CDR is sent out in real time for each record; no buffer area for temporary storage and no backup files.

 Via IP Network: A CDR Receiver must be equipped at the remote side of IP Network to receive CDR

packets from the VTG3300. The IP Address of the CDR Receiver and UDP used must be configured in the VTG3300.The CDR Receiver is optional Software, and is not including in this manual.

Format of CDR

There are two lines for each CDR record, the first line consists of :

 The IP Address of local gateway

 The UDP port used on local gateway

 The telephone number of local gateway

IP Address

UDP of own

gatew

Phone No. of own gateway

“*” means that only the last two

digits of PIN code will be

displayed

203.69.107.29 2004 886282263160

82263368 16 00:36:51 00:00:14 2 88624202

88881111 15 00:45:11 00:01:30 3 88624202*22

Caller phone No.

No. Dialed

Port

No.

Start time

Durati

Call

type

The second line consists :

 No. Dialed Out: the telephone number be dialed out

 Port No.: the FXO port number used

 Start time: the time that call is made

 Duration: total time of the conversation time

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 Call type : 0 = no meaning ; 1 = international call ; 2 = toll call ; 3 = local call

 Caller phone No. : the telephone number of the calling side, or the extension number (VTG3300

series product), format is “ # + extension number”, e.g. #21.

7.3.28. FAX

General

Each port of the VTG3300 can be configured to support T.38 FAX.A maximum of 16 ports in one equipment may be configured to FAX. FAX machines can not be connected to a port that is not configured to FAX. A FAX machine connected to PSTN may dial to the VTG3300 and forward to other VoIP gateways if at least one port for FAX is defined.

Configuration

In the Web Management Page folder “CHANNEL”, select “CONFIGURATION” page :

Choose “yes” in the field Support T.38 under T.38 Fax relay, and click button Apply

Group Field Description Default Value T.38 Fax Relay

Device Capacity Displays the quantity of FAX port allowed

(display only)

Current Quantity Displays current quantity of FAX port (display

only)

Support T.38 If this port support T.39 for FAX

NO Yes: supports T.38 No: Does not support

Check If FAX port

To check if a port supports FAX, you can check the Port Summary via the Web Management Page folder “CHANNEL”, select “SUMMARY” page:

Page 99

7.3.29. Clock Alarm

VTG3300 Series user guide

VTG3300 provides a alarm function the to each extension line. Every extension line may individually set their alarm. There are two types of clock alarm :

 One time: Phone set will ring for one minute when the set time is reached.

 Periodic: Phone set will ring for one minute each time the set alarm time is reached.

Example-1: Set the alarm on next 06 : 30 AM only

(1) Take phone off-hook and press ##

(2) Press 0406*30*1#

(3) Hang up the phone

Example-2: Set alarm on 21 : 30 AM every day

(1) Off-hook the phone and press ##

(2) Press 0421*30*2#

(3) Hang up the phone

Example-3: Clear the setting of periodic alarm

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(1) Take the phone off-hook and press ##

(2) Press 04#

(3) Hang up the phone

7.3.30. Modify File Type MEM

A MEM file records lots of customized data which users can create from the Web. A MEM file can be downloaded from the Gateway by FTP. Open the file either in Notepad or using another word processor, and modify the data; then upload the file to the Gateway. If there are a lot of data that needs to be created or modified, use this method to save time.

You will find a new file XF44XX.MEM on the screen of FTP, it is a data file of the Prefix Map table, Permission list of Outbound transit, Abbr. Dial, Location-Server or static phone book. Refer to the following figure:

MEM File