Monoprice 38623, 39056, 38961 User Manual
Wi-Fi® Mesh Router AC1200 Dual Band Whole Home System
P/N 38623, 38961, 39056
User's Manual
CONTENTS
SAFETY WARNINGS AND GUIDELINES ......................................................................................................................................................... 4
INTRODUCTION .................................................................................................................................................................................................................. 5
CUSTOMER SERVICE ...................................................................................................................................................................................................... 5
PACKAGE CONTENTS ................................................................................................................................................................................................... 6
PRODUCT OVERVIEW ................................................................................................................................................................................................... 6
LED INDICATIONS ............................................................................................................................................................................................................ 6
Router ................................................................................................................................................................................................................................... 6
Extenders .......................................................................................................................................................................................................................... 7
ROUTER INSTALLATION .............................................................................................................................................................................................. 7
CONNECTING TO THE ROUTER ............................................................................................................................................................................. 8
Wired .................................................................................................................................................................................................................................... 8
Wi-Fi for Windows Users .................................................................................................................................................................................... 8
Wi-Fi for Mac Users .................................................................................................................................................................................................. 9
SETTING UP THE ROUTER ........................................................................................................................................................................................ 10
EXTENDER PLACEMENT ........................................................................................................................................................................................... 12
ADDING EXTENDERS ................................................................................................................................................................................................... 13
Using a Web Browsers ........................................................................................................................................................................................ 14
Using the Pair Button ........................................................................................................................................................................................... 14
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Verifying the Installation .................................................................................................................................................................................. 15
TOUCHLINK .......................................................................................................................................................................................................................... 15
Configuring TouchLink ........................................................................................................................................................................................ 15
Using TouchLink ........................................................................................................................................................................................................ 16
THE MESHGO APP ......................................................................................................................................................................................................... 16
TROUBLESHOOTING .................................................................................................................................................................................................... 17
TECHNICAL SUPPORT ................................................................................................................................................................................................. 18
SPECIFICATIONS .............................................................................................................................................................................................................. 19
REGULATORY COMPLIANCE ............................................................................................................................................................................... 20
Notice for FCC ........................................................................................................................................................................................................... 20
Notice for Industry Canada ............................................................................................................................................................................. 21
EU Declaraton of Conformity ....................................................................................................................................................................... 22
WEEE Information .................................................................................................................................................................................................. 23
Safety Notice .............................................................................................................................................................................................................. 24
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SAFETY WARNINGS AND GUIDELINES
Please read this entire manual before using this device, paying extra attention to these safety
warnings and guidelines. Please keep this manual in a safe place for future reference.
This device is intended for indoor use only.
Do not expose this device to water or moisture of any kind. Do not place drinks or other
containers with moisture on or near the device. If moisture does get in or on the device,
immediately unplug it from the power outlet and allow it to fully dry before reapplying
power.
Do not touch the device, the power cord, or any other connected cables with wet hands.
Do not expose this device to excessive vibration.
Do not subject the product to extreme force, shock, or fluctuations in temperature or
humidity.
Do not expose this device to excessively high temperatures. Do not place it in, on, or near a
heat source, such as a fireplace, stove, radiator, etc. Do not leave it in direct sunlight.
Prior to operation, check the unit and power cord for physical damage. Do not use if
physical damage has occurred.
Before plugging the unit into a power outlet, ensure that the outlet provides the same
type and level of power required by the device.
Unplug this device from the power source when not in use.
Take care to prevent damage to the power cord. Do not allow it to become crimped,
pinched, walked on, or become tangled with other cords. Ensure that the power cord does
not present a tripping hazard.
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Never unplug the unit by pulling on the power cord. Always grasp the connector head or
adapter body.
Ensure that power is turned off and disconnected before making any electrical
connections.
Clean using a soft, dry cloth only. Do not use chemical cleaners, solvents, or detergents. For
stubborn deposits, moisten the cloth with warm water.
This device has no user serviceable parts. Do not attempt to open, service, or modify this
device.
INTRODUCTION
The Monoprice Mesh Router provides whole home coverage for up to 4500 square feet. The
patented TouchLink technology offers one-touch easy and fast connections. With the free Mesh
Go app for Android™ and iOS® mobile devices, the connection is seamless and hassle-free. The
Monoprice Mesh Router is user friendly with additional options to configure your wireless settings
and server to your own preferences.
CUSTOMER SERVICE
The Monoprice Customer Service department is dedicated to ensuring that your ordering,
purchasing, and delivery experience is second to none. If you have any problem with your order,
please give us an opportunity to make it right. You can contact a Monoprice Customer Service
representative through the Live Chat link on our website www.monoprice.com or via email at
support@monoprice.com. Check the website for support times and links.
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PACKAGE CONTENTS
Please take an inventory of the package contents to ensure you have all the items listed below. If
anything is missing or damaged, please contact Monoprice Customer Service for a replacement.
1x Mesh Router
2x Mesh Extenders
1x Ethernet Cable
PRODUCT OVERVIEW
3x AC Power Adapters
1x User's Manual
LED INDICATIONS
Router
Solid Purple: The router is starting up.
Solid Blue: The Internet is connected.
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Flashing Blue: The router is in TouchLink mode, allowing you to connect directly without a
password. It also indicates that the newly added extender is being paired with the router.
Flashing Red: The router is disconnected.
Extenders
Solid Purple: The extender is starting up.
Solid Blue: The connection between the extender and the router is good.
Solid Red: The connection between the extender and the router is weak. Place the router in a
more open area or shorten the distance between the router and extender.
Flashing Blue: The extender is in TouchLink mode, allowing you to connect directly without a
password. It also indicates that the extender is pairing with the router.
Flashing Red: The extender is disconnected.
Note: When adding extenders, the furthest extender may display solid purple and red flashing
before turning solid blue.
ROUTER INSTALLATION
1. Ensure that the router is powered off.
2. Place the router near your modem. For best results, place the router in an elevated, open
position.
3. Using the included Ethernet Cable, plug one end into the Internet port on the router, then
plug the other end into the LAN port on your modem.
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4. Plug one of the included AC Power Adapters into the DC 5V connector on the router, then
plug the adapter into a nearby AC power outlet.
5. Slide the On/Off Switch to the ON position.
Note: If you want to use more than two wired connections, use an Ethernet switch.
CONNECTING TO THE ROUTER
Wired
To make a wired connection, plug one end of an Ethernet
cable into the Ethernet port on your computer, then plug the
other end into either the LAN1 (Gigabit) or LAN2
(10/100Mbps) port on the router.
Wi-Fi for Windows Users
Perform the following steps on your Windows® PC to make a Wi-Fi® connection with the router.
1. Ensure that your computer's Wi-Fi is turned on.
2. Click the Wi-Fi icon on the taskbar.
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