Monogram ZIR301NPNII User Manual

OWNER'S

MANUAL

18”, 24” and 30” Built-In Column Freezers

24” and 30” Built-In Column Refrigerators

ENGLISH/FRANÇAIS/ESPAÑOL.

MONOGRAM.COM

TABLE OF CONTENTS

MODEL INFORMATION .....................................................................................2

CONSUMER SUPPORT .....................................................................................3

SAFETY INFORMATION ....................................................................................4

CONTROLS ..............................................................................................6

AUTOMATIC ICEMAKER (FREEZER MODELS) .................................................................7

RPWFE WATER FILTER ....................................................................................8

AIR FILTER (REFRIGERATOR MODELS) ......................................................................9

APPLIANCE COMMUNICATION .............................................................................10

AUTOFILL PITCHER ......................................................................................11

DRAWERS/SHELVES/BINS .................................................................................12

SABBATH MODE .........................................................................................14

CARE AND CLEANING ....................................................................................14

PREPARATION ..........................................................................................16

TROUBLESHOOTING .....................................................................................17

PERFORMANCE DATA SHEET .............................................................................20

LIMITED WARRANTY .....................................................................................21

MODEL INFORMATION

MODEL NUMBERS

ZIR241NPNAII

WRITE DOWN THE MODEL AND SERIAL NUMBERS

These will be on a label on the hinge side wall of your
appliance. The refrigerator label is beside the humidity
control drawer. The freezer label is beside the ice storage
drawer.

Use these numbers in any correspondence or service calls
concerning your appliance.

2 49-1000189 Rev.0

Please write these numbers here:

Model Number

Serial Number

CONSUMER SUPPORT

MONOGRAM WEBSITE

Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can
also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience.
In the US: monogram.com
In Canada: monogram.ca

REGISTER YOUR APPLIANCE

Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and
prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included
in the packing material. In the US: monogram.com/register
In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx

SCHEDULE SERVICE

Expert Monogram repair service is only one step away from your door. Get on-line and schedule your service at your convenience any
day of the year.
In the US: monogram.com
In Canada: monogram.ca\

REMOTE CONNECTIVITY

For assistance with wireless network connectivity (for models with remote enable),
visit our website at monogram.com/connect in the US only.

PARTS AND ACCESSORIES

Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/use-and-care/parts

Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be
referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

Customers in Canada should consult the nearest MC Commercial service center or visit our website at monogram.ca.

CONTACT US

If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone
number, or write to:

In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225

monogram.com/contact

49-1000189 Rev.0 3

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING

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in accordance with the Installation Instructions before it
is used.

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cleaning.
NOTE: Power to the refrigerator cannot be
disconnected by any setting on the control panel.
NOTE: Repairs must be performed by a qualified
Service Professional.

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refrigerator.

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cans with a flammable propellant in this appliance.

Ŷ 

To prevent suffocation and entrapment hazards to
children, remove the fresh food and freezer doors from any
refrigerator before disposing of it or discontinuing its use.

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stand on, or play in or with the appliance.

CAUTION

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when they are cold. Glass shelves and covers may
break if exposed to sudden temperature changes or
impact, such as bumping or dropping. Tempered
glass is designed to shatter into many small pieces if it
breaks.

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between the doors and between the doors and cabinet
are necessarily small. Be careful closing doors when
children are in the area.

To reduce the risk of fire, explosion, electric shock, or injury when using your refrigerator, follow

these basic safety precautions:

To reduce the risk of injury when using your refrigerator/freezer, follow these basic safety

precautions.

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or mental capabilities or lack of experience and
knowledge can use this appliance only if they are
supervised or have been given instructions on safe
use and understand the hazards involved.

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and similar applications such as: staff kitchen areas in

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catering and similar non-retail applications.

Ŷ Connect to potable water supply only. A cold water

supply is required for automatic icemaker operation.
The water pressure must be between 40 and 120 psi
(275-827 kilopascals).

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Certain cleaners will damage plastic which may cause
parts such as the door or door handles to detach
unexpectedly. See the Care and Cleaning section for
detailed instructions.

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compartment when hands are damp or wet, skin may
stick to these extremely cold surfaces.

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completely.

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with the moving parts of the ejector mechanism, or
with the heating element that releases the cubes. Do
not place fingers or hands on the automatic ice making
mechanism while the freezer is plugged in.

WARNING

This appliance contains isobutane refrigerant,
also known as R600a, a natural gas with high
environmental compatibility. However, it is also
combustible. Adhere to the warnings below to
reduce the risk of injury or property damage.

1. When handling, installing and operating the appliance,

care should be taken to avoid damage to the
refrigerant tubing.

2. Service shall only be performed by authorized service

personnel. Use only manufacturer-authorized service
parts.

3. Dispose of refrigerator in accordance with the Federal

and Local Regulations. The flammable refrigerant and

FIRE OR EXPLOSION HAZARD Flammable Refrigerant

insulation material used in this product require special
disposal procedures. Contact your local authorities for
the environmentally safe disposal of your refrigerator.

4. Keep ventilation openings in the appliance enclosures

or in the built-in structure clear of obstruction.

5. To remove frost, scrape with a plastic or wood spatula

or scraper. Do not use an ice pick or a metal or sharp­edged instrument as it may puncture the freezer liner
and then the flammable refrigerant tubing behind it.

6. Do not use electrical appliances inside the food storage

compartment of the appliance.

7. Do not use any electrical device to defrost your freezer.

Refrigerant and Foam Disposal:

Dispose of appliance in accordance with Federal and Local Regulations. Flammable refrigerant used requires special
disposal procedures. Contact your local authorities for the environmentally safe disposal of your appliance.

READ AND SAVE THESE INSTRUCTIONS

4 49-1000189 Rev.0

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

INSTALLATION

WARNING

Keep flammable materials and vapors away from refrigerator. Failure to do so can result in fire, explosion, or death.

WARNING

These appliances are top heavy, especially with any doors open, and must be secured to prevent tipping forward
which could result in death or serious injury. Read and follow the entire installation instructions for securing the
appliance with the anti-tip system.

FIRE OR EXPLOSION HAZARD

Tip Over Hazard.

CONNECTING ELECTRICITY

WARNING

Plug into a grounded 3-prong outlet
Do not remove the ground prong
Do not use an adapter
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.

Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal
safety, this appliance must be properly grounded.

The power cord of this appliance is equipped with a
3-prong (grounding) plug which mates with a standard
3-prong (grounding) wall outlet to minimize the possibility
of electric shock hazard from this appliance.

Have the wall outlet and circuit checked by a qualified
electrician to make sure the outlet is properly grounded.

Where a standard 2-prong wall outlet is encountered, it
is your personal responsibility and obligation to have it
replaced with a properly grounded 3-prong wall outlet.
Do not use an adapter.

The refrigerator/freezer should always be plugged into its
own individual electrical outlet which has a voltage rating
that matches the rating plate.

ELECTRICAL SHOCK HAZARD

A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded
electrical supply is required. This provides the best
performance and also prevents overloading house wiring
circuits which could cause a fire hazard from overheated
wires.

Never unplug your refrigerator/freezer by pulling on the
power cord. Always grip plug firmly and pull straight out
from the outlet.

Immediately discontinue use of a damaged supply cord.
If the supply cord is damaged, it must be replaced by a
qualified service professional with an authorized service
part from the manufacturer.

When moving the refrigerator/freezer away from the wall,
be careful not to roll over or damage the power cord.

PROPER DISPOSAL OF YOUR OLD REFRIGERATOR/FREEZER

WARNING

Failure to follow these disposal instructions can result in death or serious injury
IMPORTANT: Child entrapment and suffocation are not

problems of the past. Junked or abandoned refrigerator/

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freezer, please follow the instructions below to help
prevent accidents.

SUFFOCATION AND ENTRAPMENT HAZARD

Before You Throw Away Your Old Appliance

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Ŷ Leave the shelves in place so that children may not

easily climb inside.

READ AND SAVE THESE INSTRUCTIONS

49-1000189 Rev.0 5

CONTROLS

TEMPERATURE CONTROLS

Preset Settings: Allow 24 hours to reach these preset temperatures.

Refrigerator ControlsFreezer Controls

The temperature display shows the set temperature of
the freezer and fresh food units. The actual temperature

will vary from the set temperature based on factors such
as door opening, amount of food, defrost cycling and room
temperature.

NOTE: Frequent door openings or door left open for
periods of time may increase the internal temperature of
the freezer and fresh food compartments temporarily.

To turn off the cooling system press and hold both (+)
and (-) pads until the display shows COOLING OFF.

To turn the cooling system on, press either (+) or (-)
pad and the display will show COOLING ON. The preset
temperatures of 0°F or 37°F will appear in the display after
3 seconds.

To change the temperature settings, press the (+) or (-)
pads to desired temperature set point. Allow 24 hours for the
refrigerator/freezer to reach the temperature you have set.

NOTE: Setting the controls to COOLING OFF stops
cooling, but does not shut off electrical power to the
refrigerator/freezer.

CHANGING DISPLAY TEMPERATURES FROM °F TO °C

To change the temperature display between Fahrenheit
and Celsius, press and hold (-) pad until the display shows
in °C.

DOOR ALARM

To turn the Door Alarm feature off, press
DOOR ALARM once. The OFF light will come on. To turn

it on, press it again.
When the DOOR ALARM is active, the

alarm will flash and beep if you keep the
door open for more than 2 minutes. The
Door Alarm can be silenced by pressing
any key. Alarm will sound again after 5
minutes if the door is still open.

Adjust tone volume

To change the tone volume, press and hold DOOR
ALARM until the display shows a volume level. Pressing

and holding DOOR ALARM again will toggle to the next
volume setting. Repeat to toggle through VOLUME HIGH,
VOLUME LOW and VOLUME OFF settings.

Temperature Ranges

Low High

34°F 42°F Fresh

1°C 5°C

-6°F +4°F Freezer

-21°C -15°C

Food

6 49-1000189 Rev.0

AUTOMATIC ICEMAKER (FREEZER MODELS)

WARNING

Connect to potable water supply only.

A cold water supply is required for automatic icemaker
operation. The water pressure must be between 40 and
120 psi (275-827 kilopascals).

CAUTION

To minimize the risk of personal injury,

avoid contact with the moving parts of the ejector
mechanism, or with the heating element that releases the
cubes. Do not place fingers or hands on the automatic ice
making mechanism while the refrigerator is plugged in.

A newly-installed freezer may take 12–24 hours to
begin making ice.

The icemaker will produce seven cubes per cycle—
approximately 15 cycles in a 24-hour period, depending
on freezer compartment temperature, room temperature,
number of door openings and other use conditions.

If the freezer is operated before the water connection is
made to the icemaker, set the power switch to OFF.

When the freezer has been connected to the water supply,
set the power switch to ON.

(Appearance may vary)

Power
Switch

Icemaker

Feeler Arm

Power
Switch

Icemaker

Feeler Arm

Throw away the first full bucket of ice to allow the water
line to clear.

Be sure nothing interferes with the sweep of the feeler
arm.

When the bin fills to the level of the feeler arm, the
icemaker will stop producing ice.

It is normal for several cubes to be joined together.
If ice is not used frequently, old ice cubes will become

cloudy, taste stale and shrink.
NOTE: Icemaker works best between 40 and 120 PSI

(275-827 kPa) home water pressure.

ACCESSING THE ICEMAKER AND ICE STORAGE BIN

The icemaker is located above the first drawer of the
freezer. The ice bin is in the first drawer.

ON/OFF
switch

Icemaker

To remove the ice bin:

Open and fully extend top drawer and lift out the ice
storage bin.

If the ice storage bin will be removed more than 2 minutes,
set the icemaker power switch to the OFF position to prevent
cubes from falling into the wire drawer. Remember to switch
the icemaker power switch back to the ON position before
replacing the ice storage bin.

To turn icemaker off :

Remove top wire drawer to access the icmaker power
switch (see Drawer Removal section). Set the power switch
to the OFF position (OFF or O)

(Appearance may vary)

49-1000189 Rev.0 7

RPWFE WATER FILTER (on some models)

WATER FILTER CARTRIDGE

The water filter cartridge is located in the CASE TOP
ASSEMBLY at the top of the unit.

This product uses radio frequency identification (RFID) to
detect leaks and monitor filter status. The RFID technology
is certified by the FCC.

FCCID: ZKJ-EBX1532P001 ICID:

10229A-EBX1532P001

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is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause

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standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may

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When to replace the filter cartridge

The filter cartridge should be replaced every six months or
earlier if 170 gallons of water has been dispensed or the
flow of water to the dispenser or icemaker decreases.

The main refrigerator/freezer control will display ORDER
WATER FILTER when the water filter has reached 90% of
life. The display will change to WATER FILTER EXPIRED
after 100% of life.

Removing the filter cartridge

1. Open the front cover
of the enclosure to
90°. Locate filter and
filter removal tool.
Filter should be as
shown.

2. Rotate filter ¼ turn
counterclockwise (use
filter removal tool if
needed).

3. Pull filter toward you to
remove. NOTE: Water
system will not function
without filter in place.

Compartment Door

Filter

Mounting
Hook

Filter Removal Tool

Installing the filter cartridge

1. Locate blue arrow on filter.
Rotate filter to align arrow as
shown.

2. Insert filter into position and
rotate ¼ turn clockwise (use
filter removal tool if needed).

3. Return filter removal tool to
mounting hook. Close the

compartment door.

4. In refrigerators, run 2 gallons of
water through the AutoFill pitcher to
remove air from the system. A
newly installed filter cartridge will
cause water to spurt and dribble until the air is out of the
system.

5. In freezers, the icemaker may not immediately produce
ice. Initial ice may be irregularly shaped. Discard the first
bin of ice to allow air to purge from the system. A newly
installed filter cartridge will cause water to spurt into the
icemaker body, which could lead to ice droplets around
the icemaker area. NOTE: It is normal for these droplets
and initial ice production to appear discolored during the
initial system flush. Ice color will return to normal after
the first bin of ice production.

6. The water filter display will automatically reset when a
new filter is installed.

7. The water filter screen will display WATER FILTER LEAK

if a leak is detected.

Filter bypass plug

To reduce the risk of property damage due to water
leakage, you MUST use the filter bypass plug when a
replacement filter cartridge is not available. Some models
do not come equipped with the filter bypass plug. To obtain
a free bypass plug, visit monogram.com. In Canada,
monogram.ca The autofill pitcher and icemaker will not
operate without either the filter or bypass plug installed.
The bypass plug is installed in the same way as a filter
cartridge.

For the maximum benefit of your filtration system, Monogram Appliances recommends the use of GE Appliances­branded filters only. Using GE Appliances-branded filters in Monogram refrigerators provides optimal performance
and reliability. GE Appliances filters meet rigorous industry NSF standards for safety and quality that are important for
products that are filtering your water. Monogram Appliances has not qualified non-GE Appliances-branded filters for use
in Monogram refrigerators and there is no assurance that non-GE Appliances-branded filters meet Monogram Appliances
standards for quality, performance and reliability.

If you have questions, or to order additional filter cartridges, visit our website at monogram.com.

In Canada, monogram.ca

8 49-1000189 Rev.0

AIR FILTER (REFRIGERATOR MODELS)

The Air Filter is located in the upper left corner of some
refrigerator models. Monogram recommends replacement
of the air filter every 6 months or when odor becomes
objectionable.

Air Filter

To Replace Filter:

1. Remove the cover of the air filter by sliding the front.

At 90% of air filter life, RESET and HOLD 3 SEC will flash
on the main control above and below the AIR FILTER
indicator. at 100% of life, they will stay on continuously.

3. Remove the replacement filter from the plastic. Insert
the filter into the housing by pushing it in. The filter will
snap into place.

2. Remove the old filter by pulling out.

4. Replace filter cover by sliding it on from the front. Make
sure the front edge is flush against the refrigerator wall.

5. Press and hold the AIR FILTER pad to reset the
indicator.

49-1000189 Rev.0 9

APPLIANCE COMMUNICATION

WI-FI Connect (for customers in the United States, its territories, and Canada)

Your refrigerator/freezer has a Connected Appliance
information label located behind the lowest door bin, as
shown, and can be connected to your WI-FI network,
allowing it to communicate with your smart phone for
remote monitoring, control and notifications. Please visit
monogram.com/connect to learn more about connected
appliance features, and to learn what connected appliance
apps will work with your Smart Phone.

To use your WI-FI, press the WI-FI pad on
the control panel. The WI-FI symbol will flash
during the connection process. It will remain
solid when a connection is made.

To turn off WI-FI, press and hold the WI-FI pad again.

Connected Appliance information label
located behind the lowest door bin

REGULATORY INFORMATION
FCC/IC Compliance Statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.
Labelling: Changes or modifications to this unit not expressly approved by the manufacturer could void the user’s

authority to operate the equipment.

ConnectPlus module only (or similar communication module)
RF Exposure - This device is only authorized for use in a mobile application. At least 20 cm of separation distance

between the ConnectPlus device and the user’s body must be maintained at all times.

10 49-1000189 Rev.0

AUTOFILL PITCHER (on some models)

The AutoFill pitcher is designed for hands-free, refilling of
the pitcher for a constant supply of fresh water.

1. Place the lid onto the pitcher so it fits securely. Align
the notch in the pitcher lid to the dispenser guide in the
top of the refrigerator and slide the pitcher toward the
back of the refrigerator until it stops.There may be up to
a 5 second response time before water starts to fill the
pitcher.

2. Water will fill the pitcher until it reaches a specified level
and will then shut off. It is normal for the water level to
be below the top of the pitcher.

NOTE: If you remove the pitcher before the water stops,
water may drip on the shelf.

When you replace the pitcher back under the dispenser, it
will refill the pitcher back to the specified level.

The AutoFill pitcher and lid are dishwasher safe. It is
recommended to clean them at a minimum of once per
month.

Notch
in top of
pitcher

Dispenser guide

49-1000189 Rev.0 11

DRAWERS/SHELVES/BINS

REFRIGERATOR - TEMPERATURE CONTROLLED DRAWER (on some models)

The temperature controlled drawer
has an adjustable temperature
control. This drawer can be used for
miscellaneous items.

To change the setting, press the
Select button.

NOTE: Temperatures indicate the
appropriate temperatures for the food
and actual temperatures may vary
based on normal operation and other
factors such as door openings and
fresh food set point.

32° 34° 38°

CAUTION

Do not store glass bottles at this setting. If
they are frozen, they can break and result in
personal injury.

Laceration Hazard

REFRIGERATOR - HUMIDITY CONTROLLED DRAWER

The humidity controlled drawer contains a sliding control to
let you control the amount of cold air entering the drawers.

Slide the control all the way to the MORE setting and the
drawer provides higher humidity levels recommended for
most leafy vegetables.

Slide the control all the way to the LESS setting and the
drawer provides lower humidity levels recommended for
most fruits.

Excess water that may accumulate in the bottom of the
drawers should be emptied and the drawers wiped dry.

REFRIGERATOR DRAWER REMOVAL

Drawers in the refrigerator will stop before coming all the
way out, to help prevent contents from spilling onto floor.

To remove a drawer: Pull the drawer out and press the
snaps at the front of both sides to release the drawer. Lift
the front of the drawer up while pulling forward to move the
pan free of the back slide hooks.

To replace a drawer: Place the back of the pan under the
hooks on the back of the slides. Rotate the drawer down
until the front snaps are securing the front of the pan.

Snaps to
release drawer

Back hooks

12 49-1000189 Rev.0

DRAWERS/SHELVES/BINS

FREEZER DRAWER REMOVAL

Drawers in the freezer will stop before coming all the way
out, to help prevent contents from spilling onto floor.

To remove a drawer: Pull the drawer out and lift the front
up and clear of the slide. Continue lifting up while pulling
forward to release the back hook.

To replace a drawer: Place the back hooks into the back
slots of the slides. Rotate the drawer down until the front
locater pins are seated into the front slots of the slides..

ADJUSTABLE SHELVES

Tempered glass shelves in the refrigerator and freezer
enable you to make efficient shelf arrangements to fit your
family’s food storage needs.

To remove shelves: Tilt shelf up at front, then lift it up and
out of tracks on rear wall of refrigerator/freezer.

Back hooks

CAUTION

shelves and covers may break if exposed to impact, such
as bumping or dropping. Tempered glass is designed to
shatter into many small pieces if it breaks.

To replace shelves: Select desired shelf height. With shelf
front raised slightly, engage top lugs in tracks at rear of
cabinet. Then lower front of shelf until it locks into position.

Handle glass shelves carefully. Glass

DOOR BINS

All door bins are adjustable and can be moved up and
down to meet your storage needs.

To remove: Lift the bin up and slide it towards you.

49-1000189 Rev.0 13

SABBATH MODE

Sabbath Mode was designed for use on the Jewish
Sabbath and Holidays. The Sabbath Mode feature makes
it possible for observant Jews to refrigerate and freeze
food during the duration of the holiday.

The Sabbath Mode feature can be set to override typical
reactions to actions in your appliance. While in the
Sabbath Mode, your appliance will still operate normally.
However, the appliance will not respond to your actions.

While in the Sabbath Mode, you may notice the fan

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a result of your actions. The fan will operate at random
times. The defrost heater will continue to defrost the
appliance and freezer and will be activated on a timer. The
defrost heater will not defrost as a result of door openings
or any consumer actions.

(with icemaker OFF)

DISPLAYS, ALARMS and LIGHTS —The main

WHPSHUDWXUHFRQWUROGLVSOD\VZLOOEHGHDFWLYDWHGWKHUHIRUH

they will not be lit, sound a tone or operate when touched.
Door alarms will be disabled. Lights will always be on but
at a dim light setting.

ICEMAKER and AUTOFILL PITCHER —The icemaker
will continue to operate. The icemaker can be disabled by
setting the icemaker power switch to the OFF position (see
Accessing the Icemaker). To obtain ice, open the freezer
door and remove the cubed ice from the ice bin. AutoFill
pitcher will not operate.

To turn on Sabbath Mode, press and hold both (+) and
DOOR ALARM pads until the display shows SABBATH

MODE.
Repeat the process to turn off Sabbath Mode. Temperature

set point will be displayed.

CARE AND CLEANING

Door handles and trim—Clean with a cloth dampened with
soapy water. Dry with a soft cloth.

Main Control—Clean with a glass cleaner and dry with
a soft cloth. While cleaning, it is possible to activate key
pads and change the unit settings and modes. If this
happens, wait 2 minutes and then use the appropriate key
pad touches to return the controls to the desired settings/
modes.

STAINLESS STEEL - Outside surfaces, door handles, and trim
NOTE: DO NOT allow stainless steel cleaner to come in contact with any plastic parts such as trim pieces, handle

hardware and liners. If unintentional contact of cleaners with plastic parts does occur, clean plastic part with a sponge
and mild detergent mixed with warm water.

DO USE DO NOT USE

Soft, clean cloth or sponge Abrasive cloths, scrubbing sponges, scouring or steel wool

Mild detergent mixed with warm water

$SSURYHGVWDLQOHVVVWHHOFOHDQHUV9LVLWWKH0RQRJUDP

parts store for approved stainless steel cleaners:

Monogram.com

Cleaners with oxalic acid such as Bar Keepers Friend Soft
Cleanser™ can be used to remove surface rust, tarnish and
small blemishes on stainless steel surfaces only.

Keep the outside clean. Wipe with a clean cloth lightly
dampened with mild liquid dish detergent. Dry with a clean,
soft cloth.

Do not wipe the refrigerator/freezer with a soiled dish cloth
or wet towel. These may leave a residue that can damage
the finish. Do not use scouring pads, powdered cleaners,
bleach or cleaners containing bleach because these
products can scratch and damage the finish.

pads
Abrasive powders or sprays

Window Sprays or Ammonia
Citrus or plant oil-based cleaners
Acidic or vinegar-based cleaners
Oven cleaners
Cleaners containing acetone (propanone)
Any cleaner with WARNING about plastic contact

14 49-1000189 Rev.0

CARE AND CLEANING

CLEANING INSIDE

To help prevent odors, leave an open box of baking soda

in the unit.

Turn off power at the circuit breaker or fuse box before
cleaning. If this is not practical, wring excess moisture out

of sponge or cloth when cleaning around switches, lights
or controls.

Use warm water and baking soda solution—
about a tablespoon (15 ml) of baking soda to a quart (1
liter) of water. This both cleans and neutralizes odors.
Thoroughly rinse and wipe dry.

Other parts of the refrigerator/freezer—including door
gaskets, meat and vegetable drawers, ice storage bin and
all plastic parts—can be cleaned the same way.

CLEANING LED LIGHTED SHELVES

If glass shelves with integrated LED lights are removed for
cleaning, be sure to protect the probes at the back of the
shelves and do NOT support the shelves by the probes or
damage may occur.

Do not immerse shelves in water..

CAUTION

with warm water when they are cold. Glass shelves
and covers may break if exposed to sudden
temperature changes or impact, such as bumping or
dropping. Tempered glass is designed to shatter into
many small pieces if it breaks.

Do not wash any plastic refrigerator/freezer parts in
the dishwasher.

The AutoFill pitcher and lid are dishwasher safe. It is

recommended to clean them at a minimum of once per
month.

Do not clean glass shelves or covers

Probes

PREPARING FOR VACATION

Set the icemaker power switch to the OFF position and be
sure to shut off the water supply to the refrigerator.

For long vacations or absences, remove food from the
refrigerator/freezer. Set the control to OFF, and clean the
interior with a baking soda solution of one tablespoon (15
ml) of baking soda to one quart (1 liter) of water. Leave the
door open.

LIGHT BULB REPLACEMENT

For LED light replacement, visit monogram.com to place
a service call.

For shorter vacations, remove perishable foods and
leave controls at regular settings. However, if the room
temperature is expected to drop below 60°F (16°C), follow
the same instructions as for long vacations.

49-1000189 Rev.0 15

PREPARATION

REFRIGERATOR/FREEZER LOCATION

Ŷ Do not install the refrigerator/freezer where the

temperature will go below 55°F (13°C). It will not run
often enough to maintain proper temperatures.

Ŷ Do not install the refrigerator/freezer where temperatures

will go above 100°F (37°C). It will not perform properly.

Ŷ Do not install the refrigerator/freezer in a location

exposed to water (rain, etc.) or direct sunlight.

Ŷ Install it on a floor strong enough to support it fully

loaded.

For proper installation, the refrigerator/freezer must
be placed on a level surface of hard material the same
height as the rest of the flooring. This surface should
be strong enough to support a fully loaded refrigerator/
freezer, or approximately 1,200 lbs. each. See the
Installation Instructions for complete directions.

16 49-1000189 Rev.0

TROUBLESHOOTING TIPS

PROBLEM POSSIBLE CAUSE
REFRIGERATOR/ FREEZER DOES

NOT OPERATE

MOTOR OPERATES FOR LONG
PERIODS OR CYCLES ON AND OFF
FREQUENTLY

(Modern refrigerators and freezers
with more storage space and
a larger freezer require more
operating time. They start and
stop often to maintain even
temperatures.)

VIBRATION OR RATTLING (Slight
vibration is normal.)

THUMPING SOUND WHEN DOOR IS
CLOSED

OPERATING SOUNDS Normal fan air flow. Fan cools the compressor motor.

May be in defrost cycle when motor does not operate for about 45 minutes.
Temperature control in the OFF position.
If interior light is not on, refrigerator/freezer may not be plugged in at wall outlet.
The house fuse is blown/house circuit breaker is tripped. Replace fuse or reset the

breaker.
Unit master switch may not be turned on.
The Sabbath Mode Kit may be activated. Turn off the Sabbath Mode.
Normal when refrigerator/freezer is first plugged in. Wait 24 hours for the refrigerator/

freezer to completely cool down.
Often occurs when large amounts of food are placed in refrigerator/ freezer. This is

normal.
Door left open or package holding door open.
Hot weather or frequent door openings. This is normal.
Temperature controls set at the coldest setting. See Temperature Controls.

Refrigerator may not be properly installed.

This is a normal operating sound.
The mechanism that closes the door makes a slight thumping sound as it passes over

its lever point, at approximately 80 degrees.
Closing the door slowly will minimize the sound.

The fans change speeds in order to provide optimal cooling and energy savings.
These NORMAL sounds will also be heard from time to time:

– You may hear a whooshing or gurgling sound when the doors close. This is due to

pressure equalizing within the refrigerator/freezer.

– A water dripping noise may occur during the defrost cycle as ice melts from the

evaporator and flows into the drain pan.

– The flow of refrigerant through the refrigerator/freezer cooling coils may make a

gurgling noise like boiling water.

– Water dropping on the defrost heater can cause a sizzling, popping or buzzing

sound during the defrost cycle.

– You may hear cracking or popping sounds when the refrigerator/freezer is first

plugged in or during/after the defrost cycle. This happens as the refrigerator/freezer
cools to the correct temperature.

– The compressor may cause a clicking or chirping sound when attempting to restart

(this could take up to 5 minutes).

– The electronic control board may cause a clicking sound when relays activate to

control refrigerator/freezer components.
– Ice cubes dropping into the bin.
– The icemaker water valve will buzz and water will run in tubes when the icemaker

and AutoFill pitcher fills with water.

49-1000189 Rev.0 17

TROUBLESHOOTING TIPS

PROBLEM POSSIBLE CAUSE
DOOR NOT CLOSING PROPERLY Package may be holding door open.

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Refrigerator is not level. See Installation Instructions.

REFRIGERATOR/ FREEZER TOO
WARM

ACTUAL TEMPERATURE NOT
EQUAL TO SET TEMPERATURE

FROST OR ICE CRYSTALS ON
FROZEN FOOD (Frost within
package is normal.)

SLOW ICE CUBE FREEZING Door may have been left open.

ICE CUBES HAVE ODOR/TASTE Old cubes need to be discarded.

AUTOMATIC ICEMAKER DOES
NOT WORK

SMALL OR HOLLOW CUBES Water filter clogged. Replace the filter or use the filter bypass plug.

MOISTURE FORMS ON OUTSIDE
OF REFRIGERATOR/ FREEZER

AUTOFILL PITCHER DOES NOT
WORK

Temperature control not set cold enough. See Temperature Control.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator/freezer. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Door left open or package holding door open.
Too frequent or too long door openings.

Turn temperature control to a colder temperature.
Packages may be holding door open.

Ice storage bin needs to be emptied and washed.
Unsealed packages in freezer may be transmitting odor/taste to ice.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Replace water filter.
Icemaker power switch is in the O (off) position.
Water supply turned off or not connected.
Freezer too warm.
Piled up cubes in storage bin may cause icemaker to shut off too soon. Level cubes by

hand.

Check for a connection to a Reverse Osmosis water system. If an RO is connected,
remove the water filter and install the orginal bypass plug that came with the unit.

Not unusual during periods of high humidity. Wipe surface dry.
Controlling humidity and temperature in the kitchen with air conditioning will eliminate this

condition.
Water supply turned off or not connected.
Pitcher is not detected. Remove pitcher and re-seat into dispenser.

18 49-1000189 Rev.0

TROUBLESHOOTING TIPS

PROBLEM POSSIBLE CAUSE
MOISTURE COLLECTS INSIDE Too frequent or long door openings.

In humid weather, air carries moisture into refrigerator/freezer when doors are
opened.

Control humidity and temperature in the kitchen with air conditioning.

REFRIGERATOR/FREEZER HAS ODOR Foods with strong odors should be tightly covered.

Check for spoiled food.
Interior needs cleaning. See Care and Cleaning.
Defrost water system beneath unit needs cleaning.
Air filter life has expired. Replace air filter.
Keep open box of baking soda in refrigerator/freezerUHSODFHHYHU\PRQWKV

INTERIOR LIGHT DOES NOT WORK No power at outlet.

LED light needs replacing. See Schedule Service.
The Sabbath Mode may be activated and operating. Turn off Sabbath Mode.

DOOR DIFFICULT TO REOPEN
IMMEDIATELY AFTER CLOSING

Tight door seal is due to pressure equalizing within the refrigerator.

After closing the door, wait 5–30 seconds to reopen.

49-1000189 Rev.0 19

PERFORMANCE DATA SHEET Model: RPWFE

Use Replacement Cartridge RPWFE.
The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the
permissible limit for water leaving the system as specified in NSF/ANSI Standard 42 and Standard 53. System tested and certified by NSF
International against NSF/ANSI Standard 42 and Standard 53 for the reduction of substances listed below.

Capacity 170 Gallons (643.5 Liters). Contaminant Reduction Determined by NSF testing.

NSF specified
Substance Tested
for Reduction

Average

Influent

Challenge

Concentration

Chlorine Taste and Odor 2.0 mg/L 2.0 mg/L ± 10% 97.4% 0.05 mg/L N/A  J-00102044
Nominal Particulate Class

,WRP 7,633,333 pts/mL At least 10,000 particles/mL 99.0% 71,850 pts/mL N/A  J-00106249

7

to 108 fibers/L; fibers

10

Asbestos 109 MF/L

JUHDWHUWKDQPLQOHQJWK 99.99% 0)/ N/A  J-00102069
Atrazine 0.009 mg/L 0.009 mg/L ± 10% 94.4% 0.0005 mg/L 0.003 mg/L N/A J-00102058
Benzene 0.016 mg/L 0.015 mg/L ± 10%± 96.4% 0.0001 mg/L 0.005 mg/L N/A J-00102065
Carbofuran 0.08 mg/L 0.08 mg/L ± 10% 98.8% 0.001 mg/L 0.04 mg/L N/A J-00102059
Cyst* 104,750 cysts/L Minimum 50,000 cysts/L 99.99% 3 cyst//L N/A  J-00102057
Lead @ pH 6.5 0.140 mg/L 0.15 mg/L ± 10% 99.3% 0.001 mg/L 0.010 mg/L N/A J-00102052
Lead @ pH 8.5 0.158 mg/L 0.15 mg/L ± 10% 98.3% 0.002 mg/L 0.010 mg/L N/A J-00102053
Mercury @ pH 6.5 0.006 mg/L 0.006 mg/L ± 10% 91% 0.0004 mg/L 0.002 mg/L N/A J-00102054
Mercury @ pH 8.5 0.006 mg/L 0.006 mg/L ± 10% 88.3% 0.0003 mg/L 0.002 mg/L N/A J-00104087
Lindane 0.002 mg/L 0.002 mg/L ± 10% 99% 0.00002 mg/L 0.0002 mg/L N/A J-00102063
P-Dichlorobenzene 0.222 mg/L 0.225 mg/L ± 10% 99.8% 0.0005 mg/L 0.075 mg/L N/A J-00102067
Toxaphene 0.015 mg/L 0.015 mg/L ± 10% 93.5% 0.001 mg/L 0.003 mg/L N/A J-00102061
2, 4-D Reduction 0.218 mg/L 0.210 mg/L ± 10% 99.9% 0.0001 mg/L 0.07 mg/L N/A J-00102064
VOC 0.278 mg/L 0.300 mg/L ± 10% 97.7% 0.0015 mg/L N/A  J-00102070
*Based on the use of Cryptosporidium parvum oocysts.

Avg %

Reduction

Average
Product Water
Concentration

Max Permissible

Product Water
Concentration

NSF Reduction

Requirements

NSF

Test Report

The following pharmaceutical reduction claims have not been certified by NSF International.
Claims tested and verified by independent laboratory:

Substance
Reduction Average Influent

NSF specified

Challenge

Concentration

Avg %

Reduction

Average Product

Water

Concentration

Max Permissible

Product Water
Concentration

NSF

Test Report

Atenolol 1088 ng/L N/A 99.5% 5.0 ng/L N/A J-00103221
Fluoxetine 845 ng/l N/A 99.4% 5.0 ng/L N/A J-00103221
Ibuprofen 898 ng/L N/A 98.8% 9.9 ng/L N/A J-00103726
Progesterone 945 ng/L N/A 99.4% 5.5 ng/L N/A J-00103727
Trimethoprim 403 ng/L N/A 99.5% 2.0 ng/L N/A J-00103221

Application Guidelines/Water Supply Parameters

Service Flow 0.5 gpm (1.89 lpm)
Water Supply Potable Water

It is essential that the manufacturer’s recommended installation, maintenance and filter replacement requirements be carried out for the product to perform as
advertised. See Installation Manual for Warranty information.

NOTE: While the testing was performed under standard laboratory
conditions, actual performance may vary. Contaminant reduction
testing is conducted every five years by certifying agency to
maintain certification.
Replacement Cartridge: RPWFE. For estimated costs of
replacement elements please call 1.877.959.8688 or visit our
website at www.geapplianceparts.com.

Water Pressure 25-120 psi (172-827 kPa)
Water Temperature 33°F-100°F (0.6°C-38°C)

• Do not install if water pressure exceeds 120 psi (827 kPa). If
your water pressure exceeds 80 psi, you must install a pressure­limiting valve. Contact a plumbing professional if you are
uncertain how to check your water pressure.

• Do not install where water hammer conditions may occur. If
water hammer conditions exist you must install a water hammer
arrester. Contact a plumbing professional if you are uncertain
how to check for this condition.

WARNING

To reduce the risk associated with ingestion of contaminants:

• Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before and
after the system. Systems certified for cyst reduction may be

used on disinfected water that may contain filterable cysts.

NOTICE
To reduce the risk of water leakage or flooding, and to
ensure optimal filter performance:

• Read and follow use instructions before installation and use of
this system.

• Installation and use MUST comply with all state and local
plumbing codes.

• Do not install on hot water supply lines. The maximum operating

water temperature of this filter system is 100º F (38º C).

• Protect filter from freezing. Drain filter when temperatures drop

below 33ºF (0.6ºC).

• Change the disposable filter cartridge every six months or sooner
if you observe a noticeable reduction in water flow rate.

• Failure to replace the disposable filter cartridge at recommended
intervals may lead to reduced filter performance and cracks inthe
filter housing, causing water leakage or flooding.

• Product certified by NSF International, which requires resting
of Product every 5 years for material safety, structural integrity,
performance claims.

Tested and certified by NSF International against
NSF/ANSI Standard 42 and Standard 53 in model
GE Appliances RPWFE for the reduction of the
claims specified on the performance data sheet.

20 49-1000189 Rev.0

MONOGRAM LIMITED WARRANTY

Monogram.com

All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule
service online, visit us at monogram.com/contact. In Canada, visit monogram.ca.

Servicing your refrigerator may require the use of the onboard data port for diagnostics. This gives a Monogram
Factory Service technician the ability to quickly diagnose any issues with your appliance and helps Monogram
improve its products by providing Monogram with information on your appliance. If you do not want your
appliance data to be sent to Monogram, please advise your technician NOT to submit the data to Monogram at
the time of service.

For the period of Monogram Appliances will replace
Limited two-year

warranty

Limited five-year
warranty

Limited additional
sixth- through
twelfth-year warranty
on the sealed system

Limited thirty-day
warranty on water
filter cartridge (Water
filter, if included)

For two years from date of original purchase, we will provide, free of charge, parts and service
labor in your home to repair or replace any part of the refrigerator or freezer that fails because
of a manufacturing defect.

For five years from date of original purchase, we will provide, free of charge, parts and
service labor in your home to repair or replace any part of the sealed refrigerating system
(the compressor, condenser, evaporator and all connecting tubing) that fails because of a
manufacturing defect.

For the sixth through twelfth year from the date of the original purchase, we will provide, free
of charge, replacement parts for any part of the sealed refrigerating system (the compressor,
condenser, evaporator and all connecting tubing) that fails because of a manufacturing defect.
You pay for the service trip to your home and for service labor charges.

From the date of the original purchase we will provide, free of charge, replacement parts for
any part of the water filter cartridge that fails because of a manufacturing defect. During this
limited thirty-day warranty, we will also provide, free of charge, a replacement water filter
cartridge.

What Monogram will not cover:

Ŷ Service trips to your home to teach you how

to use the product.

Ŷ Replacement of house fuses or resetting of circuit breakers.
Ŷ Damage to the product caused by accident, fire, floods or

acts of God.

Ŷ Failure of the product if it is used for other than

its intended purpose or used commercially.

Ŷ Damage caused after delivery.
Ŷ Improper installation, delivery or maintenance.

If you have an installation problem, contact your dealer
or installer. You are responsible for providing adequate
electrical, plumbing and other connecting facilities.

EXCLUSION OF IMPLIED WARRANTIES

Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the
implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed
by law.

This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home
use within the USA. If the product is located in an area where service by a Monogram Appliances Authorized Servicer
is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized
Monogram Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service
calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Ŷ Replacement of the light bulbs, if included, or water filter

cartridge, if included, other than as noted above.

Ŷ Replacement of the water filter cartridge,

if included, due to water pressure that is outside the
specified operating range or due to excessive sediment in
the water supply.

Ŷ Loss of food due to spoilage (in the USA only).
Ŷ Incidental or consequential damage caused

by possible defects with this appliance.

Ŷ Product not accessible to provide required service.
Ŷ Damage caused by a non-GE Appliances brand water filter.

Staple your receipt here. Proof of the original purchase

date is needed to obtain service under the warranty.

Warrantor: GE Appliances, a Haier company, Louisville KY,40225

Warrantor in Canada: MC Commercial, Burlington, ON, L7R 5B6

49-1000189 Rev.0 21