Monogram ZIC303NPPII, ZIW303NPPII, ZIK303NPPII Owner's Manual
OWNER'S
MANUAL
30” Integrated Bottom-Freezer Refrigerator
30” Integrated Wine Reserve Refrigerator
ENGLISH/FRANÇAIS/ESPAÑOL.
MONOGRAM.COM
TABLE OF CONTENTS
MODEL INFORMATION ..................................................................................... 2
CONSUMER SUPPORT ..................................................................................... 3
SAFETY INFORMATION ....................................................................................4
CONTROLS ..............................................................................................6
Temperature Controls ....................................................................................6
Changing Display Temperature ............................................................................6
Child Control Lockout ....................................................................................6
Alarm ................................................................................................7
FEATURES ............................................................................................... 7
ALL MODELS
Automatic Icemaker .....................................................................................8
Accessing the Icemaker and Freezer Drawer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Water Filter Cartridge ....................................................................................8
Customizable Drawer ....................................................................................9
External Moisture Control .................................................................................9
LED Lighting ...........................................................................................9
BOTTOM FREEZER ONLY
Vegetable Pan ........................................................................................10
Lighted Vegetable Drawer Shelf ...........................................................................10
Adjustable Shelves .....................................................................................10
Door Bins ............................................................................................11
Wine / Beverage Rack ..................................................................................11
WINE RESERVE ONLY
Wine Bottle Arrangement ................................................................................12
SABBATH MODE ......................................................................................... 13
CARE AND CLEANING ....................................................................................14
Cleaning Outside ......................................................................................14
Cleaning Inside ........................................................................................14
Preparing for Vacation ..................................................................................14
Interior Light Replacement ...............................................................................14
PREPARATION ..........................................................................................15
Refrigerator Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Clearances ...........................................................................................15
TROUBLESHOOTING .....................................................................................16
PERFORMANCE DATA SHEET .............................................................................18
MONOGRAM LIMITED WARRANTY .......................................................................... 19
MODEL INFORMATION
MODEL NUMBERS
ZIC303NP*II, ZIK303NP*II, ZIW303NP*II
WRITE DOWN THE MODEL AND SERIAL NUMBERS
You’ll see them on a label inside the upper compartment
toward the bottom.
2 49-1000500 Rev. 1
Please write these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service calls
concerning your appliance.
CONSUMER SUPPORT
MONOGRAM WEBSITE
Have a question or need assistance with your appliance? Try the Monogram website 24 hours a day, any day of the year! You can
also shop for more great Monogram products and take advantage of all our on-line support services designed for your convenience. In
the US: monogram.com or in Canada: monogram.ca
REGISTER YOUR APPLIANCE
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication
and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration
card included in the packing material. In the US: monogram.com/register or in Canada: Prodsupport.mabe.ca/crm/Products/
ProductRegistration.aspx
SCHEDULE SERVICE
Expert Monogram repair service is only one step away from your door.
To request service in the US, visit our website at monogram.com/contact or in Canada, visit our website at monogram.ca/contact
REMOTE CONNECTIVITY
For assistance with wireless network connectivity (for models with remote enable),
visit our website at monogram.com/connect
PARTS AND ACCESSORIES
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: monogram.com/use-and-care/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be
referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Customers in Canada should consult the nearest Mabe service center, visit our website at monogram.ca
CONTACT US
If you are not satisfied with the service you receive from Monogram, contact us on our website with all the details including your phone
number, or write to:
In the US: General Manager, Customer Relations | Monogram Appliances, Appliance Park | Louisville, KY 40225
monogram.com/contact
In Canada: monogram.ca/contact
49-1000500 Rev. 1 3
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING
follow these basic safety precautions:
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located in accordance with the Installation Instructions
before it is used.
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or cleaning.
NOTE: Power to the refrigerator cannot be
disconnected by any setting on the control panel.
NOTE: Repairs must be performed by a qualified
Service Professional.
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An authorized technician will need to replace the
LED lights.
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and liquids in the vicinity of this or any other appliance.
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cans with a flammable propellant in this appliance.
To reduce the risk of fire, explosion, electric shock, or injury when using your refrigerator,
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to children, remove the fresh food and freezer
doors from any refrigerator before disposing of it or
discontinuing its use.
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stand on, or play in or with the appliance.
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or mental capabilities or lack of experience and
knowledge can use this appliance only if they are
supervised or have been given instructions on safe
use and understand the hazards involved.
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and similar applications such as: staff kitchen areas in
shops, offices and other working environments; farm
houses; by clients in hotels, motels, bed & breakfast
and other residential environments; catering and
similar non-retail applications.
CAUTION
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water when they are cold. Glass shelves and
covers may break if exposed to sudden temperature
changes or impact, such as bumping or dropping.
Tempered glass is designed to shatter into many
small pieces if it breaks.
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clearances between the doors and between the doors
and cabinet are necessarily small. Be careful closing
doors when children are in the area.
To reduce the risk of injury when using your refrigerator, follow these basic safety precautions.
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compartment when hands are damp or wet, skin may
stick to these extremely cold surfaces.
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completely.
Ŷ In refrigerators with automatic icemakers, avoid
contact with the moving parts of the ejector
mechanism, or with the heating element that
releases the cubes. Do not place fingers or hands
on the automatic ice making mechanism while the
refrigerator is plugged in.
INSTALLATION
WARNING
Keep flammable materials and vapors, such as gasoline, away from refrigerator. Failure to do so can result in fire,
explosion, or death.
EXPLOSION HAZARD
READ AND SAVE THESE INSTRUCTIONS
4 49-1000500 Rev. 1
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
CONNECTING ELECTRICITY
WARNING
Plug into a grounded 3-prong outlet
Do not remove the ground prong
Do not use an adapter
Do not, under any circumstances, cut or remove the third
(ground) prong from the power cord. For personal safety, this
appliance must be properly grounded.
The power cord of this appliance is equipped with a 3-prong
(grounding) plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the possibility of electric
shock hazard from this appliance.
Have the wall outlet and circuit checked by a qualified
electrician to make sure the outlet is properly grounded.
Where a standard 2-prong wall outlet is encountered, it is your
personal responsibility and obligation to have it replaced with a
properly grounded 3-prong wall outlet. Do not use an adapter.
The refrigerator should always be plugged into its own
individual electrical outlet which has a voltage rating that
matches the rating plate.
ELECTRICAL SHOCK HAZARD
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded electrical
supply is required. This provides the best performance and also
prevents overloading house wiring circuits which could cause a fire
hazard from overheated wires.
Never unplug your refrigerator by pulling on the power cord. Always
grip plug firmly and pull straight out from the outlet.
Immediately discontinue use of a damaged supply cord. If the
supply cord is damaged, it must be replaced by a qualified
service professional with an authorized service part from the
manufacturer.
When moving the refrigerator away from the wall, be careful not
to roll over or damage the power cord.
PROPER DISPOSAL OF YOUR OLD REFRIGERATOR
WARNING
Failure to follow these disposal instructions can result in death or serious injury
IMPORTANT: Child entrapment and suffocation are not
problems of the past. Junked or abandoned refrigerators
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If you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
SUFFOCATION AND ENTRAPMENT HAZARD
Before You Throw Away Your Old Appliance
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Ŷ Leave the shelves in place so that children may not
easily climb inside.
Refrigerant and Foam Disposal:
Dispose of appliance in accordance with Federal and Local Regulations. Flammable refrigerant and insulation material used
requires special disposal procedures. Contact your local authorities for the environmentally safe disposal of your appliance.
WARNING
This appliance contains isobutane refrigerant,
also known as R600a, a natural gas with high
environmental compatibility. However, it is also
combustible. Adhere to the warnings below to reduce
the risk of injury or property damage.
1. When handling, installing and operating the appliance,
care should be taken to avoid damage to the refrigerant
tubing.
2. Service shall only be performed by authorized service
personnel. Use only manufacturer-authorized service
parts.
3. Dispose of refrigerator in accordance with the Federal
and Local Regulations. The flammable refrigerant and
insulation material used in this product require special
FIRE OR EXPLOSION HAZARD Flammable Refrigerant
disposal procedures. Contact your local authorities for
the environmentally safe disposal of your refrigerator.
4. Keep ventilation openings in the appliance enclosures
or in the built-in structure clear of obstruction.
5. To remove frost, scrape with a plastic or wood spatula
or scraper. Do not use an ice pick or a metal or sharpedged instrument as it may puncture the freezer liner
and then the flammable refrigerant tubing behind it.
6. Do not use electrical appliances inside the food storage
compartment of the appliance.
7. Do not use any electrical device to defrost your freezer.
READ AND SAVE THESE INSTRUCTIONS
49-1000500 Rev. 1 5
CONTROLS
Bottom Freezer Upper Compartment – Solid Door Unit
Wine Reserve Upper Compartment – T op Section
– Glass Door Unit
Upper Drawer – Freezer Lower Drawer – Customizable
TEMPERATURE CONTROLS
The temperature display shows the actual temperature
of the upper compartment, freezer drawer or
customizable drawer when each one is selected by
toggling the Zone indicator. The actual temperature will
vary from the set temperature based on factors such
as frequency of door openings, amount of food, defrost
cycling and room temperature.
NOTE: Frequent door openings or doors left open for
periods of time may increase the internal temperature of
the compartments temporarily.
To turn off the cooling system, toggle the ZONE
indicator to the upper compartment mode. Press the plus
(+) pad until the display shows OFF.
To turn the cooling system on, toggle the ZONE
indicator to the desired compartment mode and press the
plus (+) or minus (–) pad until the desired temperature is
displayed.
To check the current temperature setting for a
compartment, press the plus (+) or minus (–) pad once.
After 5 seconds, the display will return to the actual
temperature.
Bottom Freezer Upper Compartment – Glass Door Unit
Wine Reserve Upper Compartment – Bottom Section
– Glass Door Unit
To change the temperature settings, press
the plus (+) or minus (–) pad for each increment to the
desired temperature set point. Allow 24 hours for the unit
to reach the temperature you have set.
NOTE: Setting the controls to OFF stops cooling, but does
not shut off electrical power to the unit. All readings in °C
will be rounded.
Temperature Ranges
Bottom-Freezer
Low High Low High
Upper
Compartment
Freezer
Drawer
Customizable Drawer Temperature Ranges
Freezer -6°F (-21°C) 6°F (-14°C)
Chill 34°F (1°C) 46°F (8°C)
Wine 40°F (4°C) 55°F (13°C)
34°F
(1°C)
-6°F
(-21°C)
46°F
(8°C)
6°F
(-14°C)
Low High
Wine Reserve T op
and Bottom Sections
40°F
(4°C)
-6°F
(-21°C)
65°F
(18°C)
6°F
(-14°C)
CHANGING DISPLAY
TEMPERATURES FROM °F TO °C
To change the temperature display
between Fahrenheit and Celsius,
press both the plus (+) and minus
(–) pads for 5 seconds.
CHILD CONTROL LOCKOUT
This child control lockout feature prevents unwanted
changes to your temperature settings.
After the desired temperature is set, the temperature can
be locked. To lock, press and hold the LOCK button for 3
seconds. To unlock, press and hold the LOCK button for
3 seconds. To reset water filter or alarm, the control must
be unlocked.
ALARM
To turn the Alarm feature on, press and hold the ALARM
button for 3 seconds. ALARM will be underlined when
active. To turn off, press and hold the ALARM button for 3
seconds. The underline will disappear.
6 49-1000500 Rev. 1
When the ALARM is active, the alarm will flash and beep
if you keep the door open for more than 2 minutes.
FEATURES
Bottom Freezer
Fresh Food
Section
Fresh Food Shelves
Icemaker
Wine rack
Fresh Food
Door Bins
Freezer Drawer
Vegetable Pan
Wine Reserve
Upper Wine
Reserve
Full Extension
Drawers
Lower Wine
Reserve
Wine Display
Shelf
Icemaker
Customizable Drawer
Freezer Drawer
Customizable Drawer
49-1000500 Rev. 1 7
FEATURES - ALL MODELS
AUTOMATIC ICEMAKER
A newly installed refrigerator may take 12–24 hours
to begin making ice. The refrigerator is shipped with the
icemaker set to ON.
The icemaker will produce seven cubes per cycle—
approximately 15 cycles in a 24-hour period, depending
on freezer compartment temperature, room temperature,
number of door openings and other use conditions.
If the refrigerator is operated before the water connection
is made to the icemaker, set the icemaker to OFF. To set
the icemaker to OFF, press the ZONE indicator on the
control pad twice to select the freezer drawer. Press the
ICE icon to the right. The line under ICE will disappear and
the word OFF will show under ICE.
Throw away the first full bucket of ice.
Be sure nothing interferes with the sweep of the feeler arm.
When the bin fills to the level of the feeler arm, the
icemaker will stop producing ice.
It is normal for several cubes to be joined together.
If ice is not used frequently, old ice cubes will become
cloudy, taste stale and shrink.
After the icemaker has been turned on again, there will be
a delay of about 45 minutes before the icemaker resumes
operations.
NOTE: In homes with lower-than-average water pressure,
you may hear the icemaker water valve cycle on several
times when making one batch of ice.
Icemaker ON
Icemaker OFF
Icemaker
(Appearance may vary)
Feeler Arm
NOTE: Icemaker works best between 40 and 120 PSI
home water pressure.
NOTE: On the front of the Icemaker there is a mechanical
ON/OFF switch that slides left to right. This switch should
remain in the ON (left position). The icemaker should be
turned on and off using the electronic control.
CAUTION
ejector mechanism, or with the heating element (located
on the bottom of the ice maker) that releases the cubes.
Do not place fingers or hands on the automatic ice making
mechanism while the refrigerator is plugged in.
Avoid contact with the moving parts of the
ACCESSING THE ICEMAKER AND FREEZER DRAWER
The icemaker is located on the ceiling of the freezer drawer and to the left rear. There is an LED strip in the freezer
drawer ceiling. The freezer drawer contains 1 ice bin and 1 ice scoop.
WATER FILTER CARTRIDGE
The water filter cartridge is located below the customizable
drawer on the lower-right side of the appliance.
Water Filter
Cartridge
To Replace the Filter:
There is a replacement indicator
light for the water filter cartridge
on the control panel. The filter
cartridge should be replaced
when the word REPLACE
appears beneath FILTER on the
control panel.
IMPORTANT: Filter is mandatory for ice production.
Installing the Filter Cartridge:
1. Open the customizable drawer to gain access to the
water filter cartridge.
2. Remove the old cartridge by twisting counterclockwise.
Pull forward on the filter to remove.
3. Insert the new filter into the compartment and twist
clockwise until the cartridge stops.
To Reset the Filter Status Light:
Press and hold the FILTER button for 3 seconds.
IMPORTANT: Control must be unlocked to reset filter.
Replacement filters:
To order additional filter cartridges, visit our Website at
monogram.com.
Filter Model Number: XWFE
IMPORTANT NOTE: Remove the water filter to
immediately stop any water leak from the icemaker.
8 49-1000500 Rev. 1
FEATURES - ALL MODELS (Cont.)
CUSTOMIZABLE DRAWER
The customizable drawer can be used as a freezer, as a
fresh-food refrigerator or as a wine/beverage drawer.
To customize your drawer:
Press the ZONE indicator on the control pad to select the
customizable drawer.
Recommended Temperatures for
Customizable Drawer:
Button Function Temperature
Chill Fresh Food
Freezer Freezer 0°F/–18°C
Wine Wine Storage 55°F/13°C
This drawer has LED strip lighting above it. There is also
one adjustable divider that can be placed in different
positions and a bin that can slide left or right in the drawer.
37°F/3°C
To change the divider position:
1. Pull in the tabs at the top of the divider to release it from
the tab holes at the front and back of the drawer.
2. Lift the divider off of the raised tabs at the bottom
of the drawer.
3. Move the divider to its new location and slide it onto the
raised tabs.
4. Pull in the tabs at the top of the divider and position the
divider so the tabs will fit into the tab holes. Release the
tabs so they lock into place.
Raised Tab
Removable sliding bin
Tab
Tab Hole
Divider
EXTERNAL MOISTURE CONTROL
This product is equipped with an external moisture control
feature. The refrigerator is shipped with the external
moisture control feature off.
LED DISPLAY LIGHTING
This unit has LED lighting on both sides of the interior
as well as above the freezer drawer and above the
customizable drawer.
Glass Door Models Only
The glass door models have a display light option for the
interior side lights: full power and 1/2 power.
In display mode at either full or 1/2 power, the lights will
stay on after the door is closed and automatically go off
after 1 hour.
To access the lighting options, press the ZONE indicator
on the control pad. In upper compartment mode, the
LIGHTS button is to the right on the control pad. When
lights are at full power, there are 2 bars under LIGHTS; at
1/2 power, there is 1 one bar; when the lights are off, there
In some humid environments, moisture can form on the
front surface of the refrigerator cabinet. If moisture does
appear on the front surface of the refrigerator cabinet,
turn on the external moisture control feature by pressing
and holding the ALARM and LOCK buttons on the control
panel for 5 seconds. When activated, a small picture of a
water droplet with a line through it will appear below the (+)
and (–) signs on the control panel.
To turn off the external moisture control feature, press and
hold the ALARM and LOCK buttons on the control panel
for 5 seconds. The water droplet icon will disappear.
are no bars.
Lights at Full Power
Lights at 1/2 Power
Lights Off
49-1000500 Rev. 1 9
FEATURES - BOTTOM FREEZER ONLY
VEGETABLE PAN
The Vegetable Pan in the fresh-food section of the
refrigerator has LED strip lighting above the drawer.
There are adjustable dividers with several different position
options. The divider is held in place by a tab located under
the handle, a slot located on the back wall and a stabilizing
rib on the bottom of the drawer for each position.
To change the divider position:
1. Pull up on the back of the divider to release it from the
slot in the back and off of the tab in the front.
2. Slide the divider into a new location, making sure it
seats into the rib on the bottom of the drawer.
3. Pull up on the back of the divider to locate the front
under the tab at the new location.
4. Push down on the back of the divider to seat
it into the slot at the new location.
Ribs
Tab
Front
Slot
Back
LIGHTED VEGETABLE DRAWER SHELF
The lighted vegetable drawer shelf provides lighting for the
lower compartments. The lights are recessed into the shelf
to illuminate the drawers below.
To remove the shelf:
1. Lift the shelf and carefully pull forward to expose
the wires.
2. Unplug the shelf and carefully remove it from
the refrigerator.
To replace the shelf:
1. Carefully set the shelf onto the side rails, leaving the
plug exposed.
2. Plug the shelf into the refrigerator.
3. Carefully slide the shelf into place.
ADJUSTABLE SHELVES
Tempered glass shelves in the fresh food section enable
you to make efficient shelf arrangements to fit your family’s
food storage needs.
To adjust shelves: Tilt the shelf up at the front and slide it
up or down along the back wall to the placement you want.
Handle glass shelves carefully. Rough handling of
tempered glass can cause it to shatter.
To remove shelves:
NOTE: To remove a shelf, all shelves under it must first be
removed.
1. Remove any food from the shelf.
2. Remove covers at the bottom of each track.
3. Tilt the first shelf up at the front.
4. Slide the shelf down along the back wall until you reach
the bottom where the notch is located. Slide the shelf
through the notch.
Lighted
Vegetable
Drawer Shelf
LED lights are located
under the shelf at the front
Lift shelf and
pull forward
Cover
5. Repeat for removing the other shelves.
To replace shelves:
Replace shelves by perform steps 1 through 4 in reverse.
10 49-1000500 Rev. 1
FEATURES - BOTTOM FREEZER ONLY
DOOR BINS
The door bins are removable. Lift bin out of the bin bracket
to remove.
The bin brackets are adjustable and can move up and
down to meet your storage needs.
Do this by tilting the bin up at the front and sliding it up or
down along the door to the placement you desire.
WINE / BEVERAGE RACK
The wine/beverage rack fits onto one of the glass shelves
in the fresh-food compartment. The rubber coating on
the portions of the rack that sit on top of the shelf keeps
the rack from slipping or scratching the shelf. The wine/
beverage rack will hold 2-liter bottles, wine bottles and
champagne bottles.
Door Bin
Bin Bracket
49-1000500 Rev. 1 11
FEATURES - WINE RESERVE ONLY
WINE BOTTLE ARRANGEMENT
Full-Extension Drawers
The top 6 drawers are full-extension drawers, with each
drawer holding up to 10 bottles. The bottles will be stored
with necks alternating from front to back
Wine Display Shelf
The wine display shelf can either be in a horizontal position
or an angled position. The horizontal position can hold 18
bottles. The angled position holds 5 bottles. The shelf can
be angles by lifting the shelf onto pegs on the back wall.
Peg
Horizontal Position
Wine bottle loading tips and suggestions
• Keep wines that you plan to use for everyday drinking
and entertaining on the front hall of the full-extension
drawers where labels are completely visible. Place wines
for aging or longer-term storage in the rear.
• Do not allow children to climb, stand or hang on the wine
reserve full-extension drawers. They could seriously
injure themselves and possibly cause damage to the
wine reserve.
Angled Position
Angled Position
• Group your wine inventory according to type: i.e. white
wines in the cooler zones and red wines in the warmer
zones.
• Store red and white wines in separate Zones so you can
keep them at different temperatures.
12 49-1000500 Rev. 1
SABBATH MODE - ALL MODELS
SABBATH MODE
The Sabbath Mode was designed for use on the Jewish
Sabbath and Holidays. The Sabbath Mode feature makes
it possible for observant Jews to refrigerate and freeze
food during the duration of the holiday.
The Sabbath Mode feature can be set to override typical
reactions caused by your interaction with the refrigerator.
While in the Sabbath Mode, your refrigerator will still
operate. However, the refrigerator will not respond
to your actions.
While in the Sabbath Mode, you may notice the fan
running when the door is opened, however, this is
not a result of your actions. The fan will operate at
predetermined times. The defrost heater will continue to
defrost the refrigerator and freezer and will be activated on
a timer. The defrost heater will not defrost as a result of
door openings or any consumer actions.
ON/OFF — To activate the Sabbath Mode, hold down
the ALARM button and (+) pad on the control panel for 5
seconds. SAB will be displayed on the control. SAB will
remain in the display and the (+) pad and alarm button will
remain lit until the Sabbath mode is deactivated. Controls
and lights do not work until the ALARM button and (+) pad
are held again for 5 seconds.
DISPLAYS, ALARMS and LIGHTS — The main
temperature control displays will be deactivated, therefore
they will not be lit, sound a tone or operate when touched.
Door alarms and lights will be disabled.
ICEMAKER — The icemaker will continue to operate. The
icemaker can be disabled by turning the icemaker OFF
prior to the Sabbath (see Automatic Icemaker).
49-1000500 Rev. 1 13
CARE AND CLEANING
CLEANING OUTSIDE
Door handles and trim—Clean with a cloth dampened
with soapy water. Dry with a soft cloth.
Keep the outside clean. Wipe with a clean cloth lightly
dampened with mild liquid dish detergent. Dry with a clean,
soft cloth.
Do not wipe the unit with a soiled dish cloth or wet towel.
These may leave a residue that can damage the finish.
Do not use scouring pads, powdered cleaners, bleach or
cleaners containing bleach because these products can
scratch and damage the finish.
CLEANING INSIDE
Turn off power at the circuit breaker or fuse box before
cleaning. If this is not practical, wring excess moisture out
of sponge or cloth when cleaning around switches, lights
or controls.
Use warm water and baking soda solution - about a
tablespoon (15 ml) of baking soda to a quart (1 liter) of
water. This both cleans and neutralizes odors. Thoroughly
rinse and wipe dry.
If this is not practical, remove excess moisture from
sponge or cloth when cleaning around switches, lights, and
controls.
Stainless steel — The stainless steel doors and door
handles (on some models) can be cleaned with a
commercially available stainless steel cleaner. Cleaners
with oxalic acid such as Bar Keepers Friend Soft
Cleanser™ will remove surface rust, tarnish, and small
blemishes. Use only a liquid cleaner free of grit and rub in
the direction of the brush lines with a damp soft sponge.
Do not use appliance wax or polish on the stainless steel.
Custom Wood Panels - please contact your custom panel
supplier for direction on cleaning and care.
Other parts of the refrigerator — including door gaskets,
vegetable drawer, ice storage bins and all plastic parts—
can be cleaned the same way. After cleaning the door
gaskets, apply a thin layer of petroleum jelly to the door
gaskets at the hinge side. This helps keep the gaskets
from sticking and bending out of shape.
CAUTION
warm water when they are cold. Glass shelves and covers
may break if exposed to sudden temperature changes or
impact such as bumping or dropping. Tempered glass is
designed to shatter into many small pieces if it breaks.
Do not wash any plastic parts in the dishwasher.
Do not clean glass shelves or covers with
PREPARING FOR VACATION
For long vacations or absences, remove food from the unit.
Adjust the temperature up (+) until the unit turns off. Clean
the interior with a baking soda solution of one tablespoon
(15 ml) of baking soda to one quart (1 liter) of water. Leave
the door open.
INTERIOR LIGHT REPLACEMENT
Do not try to replace a burned-out LED light.
An authorized technician will need to replace the LED lights.
For shorter vacations, remove perishable foods and
leave the control at the regular setting. However, if the
room temperature is expected to drop below 60°F (16°C),
follow the same instructions as for extended vacations.
Turn off the icemaker at the control panel.
14 49-1000500 Rev. 1
PREPARATION
REFRIGERATOR LOCATION
Do not install the refrigerator where temperatures will be
below 60°F (16°C) because it will not run long enough to
maintain proper temperatures.
Do not install the refrigerator where the temperature will go
above 100°F (37°C) because it will not perform properly.
CLEARANCES
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wall for a 90° door swing for Monogram Stainless Steel
(European) models.
Do not install the refrigerator in a location exposed to water
(rain, etc.) or direct sunlight.
Install the refrigerator on a floor strong enough to support it
fully loaded.
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49-1000500 Rev. 1 15
TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause
Refrigerator system does not operate May be in defrost cycle when refrigerating system does not operate for about 45
minutes.
Temperature control in the OFF position.
If interior light is not on, refrigerator may not be plugged in at wall outlet.
The house fuse is blown/house circuit breaker is tripped. Replace fuse or reset the
breaker.
Turn off the Sabbath Mode.
If your control panel says SHO, then your showroom mode was enabled. To turn this off,
hold the ALARM button and (-) pad simultaneously for 5 seconds.
Refrigerating system operates for
long periods or cycles on frequently
Normal when refrigerator is first plugged in. Wait 24 hours for the refrigerator to
completely cool down.
(Modern refrigerators and freezers
with more storage space and a larger
freezer require more operating time.
They start and stop often to maintain
even temperatures.)
Vibration or rattling (Slight vibration
is normal.)
Thumping sound when closing door This is a normal operating sound.
Operating sounds The variable speed compressor.
Often occurs when large amounts of food are placed in refrigerator. This is normal.
Door left open or package holding door open.
Hot weather or frequent door openings. This is normal.
Temperature control set at the coldest setting. See Temperature Control.
Refrigerator may not be properly installed.
– Anti-tip bracket may be loose.
– Unit may not be level.
Closing the door slowly will minimize the sound.
Normal fan air flow—multiple fans blow cold air through the fresh-food and freezer
compartments—other fans cool the compressor.
The fans change speeds in order to provide optimal cooling and energy savings.
These NORMAL sounds will also be heard from time to time:
– You may hear a whooshing or gurgling sound when the door closes. This is due to
pressure equalizing within the refrigerator.
– A water dripping sound may occur during the defrost cycle as ice melts from the
evaporator and flows into the drain pan.
– The flow of refrigerant through the freezer cooling coils may make a gurgling sound
like boiling water.
– Water dropping on the defrost heater can cause a sizzling, popping or buzzing sound
during the defrost cycle.
– You may hear cracking or popping sounds when the refrigerator is first plugged in or
during/after the defrost cycle. This happens as the refrigerator cools to the correct
temperature.
– The compressor may cause a clicking or chirping sound when attempting to restart
(this could take up to 5 minutes).
– The electronic control board may cause a clicking sound when relays activate to
control refrigerator components.
– Ice cubes dropping into the bin and water running in pipes as icemaker refills.
– The icemaker water valve will buzz when the icemaker fills with water.
16 49-1000500 Rev. 1
TROUBLESHOOTING
Problem Possible Cause
Door not closing properly Package or bottle may be holding door open.
Check the door gasket; it may be out of position.
Refrigerator is not level. See Installation Instructions.
Hinge springs deactived. See Installation Instructions.
Refrigerator too warm Temperature control not set cold enough. See Temperature Control.
Hot weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
Actual temperature not equal to set
temperature
Frost or ice crystals on frozen food
(frost within package is normal)
Refrigerator just plugged in. Allow 24 hours for system to stabilize.
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
Drawer left open or package holding door open.
Too frequent or too long door openings.
Drawer may have been left open.
Ice cubes or some other object may be stuck behind the drawer.
Slow ice cube freezing Drawer may have been left open.
Turn temperature control to a colder setting.
Package may be holding drawer open.
Ice cubes have odor / taste Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Unsealed packages in freezer may be transmitting odor/taste to ice cubes.
Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Change the water filter.
Automatic icemaker does not work Icemaker is turned off.
Water supply turned off or not connected.
Freezer too warm.
Piled up cubes in storage bin may cause icemaker to shut off too soon. Level cubes by
hand.
Ice bin is not in position.
Clogged water filter.
Reverse osmosis system installed.
Moisture forms on outside of
refrigerator
Moisture collects inside Too frequent or too long door openings.
Refrigerator has odor Foods with strong odors should be tightly covered.
Interior lights do not work No power at outlet.
Door difficult to reopen immediately
after closing
Not unusual during periods of high humidity. Wipe surface dry.
Turn on the External Moisture Control feature.
In humid weather, air carries moisture into refrigerator when doors are opened.
Lower drawer switched from (freezer) to chill or wine.
Check for spoiled food.
LEDs need replacing. See Consumer Service Section.
Tight door seal is due to pressure equalizing within the refrigerator. After closing the
door, wait 5–30 seconds to reopen.
49-1000500 Rev. 1 17
PERFORMANCE DATA SHEET Model: XWFE
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data sheet and at iapmort.org.
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Substance Tested for Reduction
Chlorine Taste and Odor 2.0 mg/L +/- 10% N/A 96.9
Chloramine Taste and Odor 3.0 mg/L +/- 10% 0.5 96.9
Particulate, Class I At least 10,000/mL N/A 91.4
Cysts 50,000/L N/A >99.99
Lead 0.15 0.01 98.85
Mercury 0.006 0.002 96.3
Asbestos 107 to 108 fibers/ L N/A >99
Toxaphene 0.015 +/- 10% 0.003 86.95
VOC (Chloroform surrogate chemical) 0.300 0.015 99.7
Alachlor 0.050 0.001 > 98
Atrazine 0.100 0.003 > 97
Benzene 0.081 0.001 > 99
Carbofuran 0.190 0.001 > 99
carbon tetrachloride 0.078 0.0018 98
chlorobenzene 0.077 0.001 > 99
chloropicrin 0.015 0.0002 99
2,4-D 0.110 0.0017 98
dibromochloropropane (DBCP) 0.052 0.00002 > 99
o-Dichlorobenzene 0.08 0.001 > 99
p-Dichlorobenzene 0.040 0.001 > 98
1,2-dichloroethane 0.088 0.0048 95
1,1-dichloroethylene 0.083 0.001 > 99
cis-1,2-dichloroethylene 0.170 0.0005 > 99
trans-1,2-dichloroethylene 0.086 0.001 > 99
1,2-dichloropropane 0.080 0.001 > 99
cis-1,3-dichloropropylene 0.079 0.001 > 99
dinoseb 0.170 0.0002 99
Endrin 0.053 0.00059 99
Ethylbenzene 0.088 0.001 > 99
ethylene dibromide (EDB) 0.044 0.00002 > 99
bromochloroacetonitrile 0.022 0.0005 98
dibromoacetonitrile 0.024 0.0006 98
dichloroacetonitrile 0.0096 0.0002 98
trichloroacetonitrile 0.015 0.0003 98
1,1-dichloro-2-propanone 0.0072 0.0001 99
1,1,1-trichloro-2-propanone 0.0082 0.0003 96
heptachlor (H-34, Heptox) 0.025 0.00001 >99
heptachlor epoxide 0.0107 0.0002 98
hexachlorobutadiene 0.044 0.001 > 98
hexachlorocyclopentadiene 0.060 0.000002 > 99
Lindane 0.055 0.00001 > 99
methoxychlor 0.050 0.0001 > 99
pentachlorophenol 0.096 0.001 > 99
simazine 0.120 0.004 > 97
Styrene 0.150 0.0005 > 99
1,1,2,2-tetrachloroethane 0.081 0.001 > 99
Tetrachloroethylene 0.081 0.001 > 99
Toluene 0.078 0.001 > 99
2,4,5-TP (silvex) 0.270 0.0016 99
tribromoacetic acid 0.042 0.001 > 98
1,2,4-Trichlorobenzene 0.160 0.0005 > 99
1,1,1-trichloroethane 0.084 0.0046 95
1,1,2-trichloroethane 0.150 0.0005 > 99
trichloroethylene 0.180 0.0010 > 99
bromoform 0.300 0.015 95
bromodichloromethane 0.300 0.015 95
chlorodibromomethane 0.300 0.015 95
xylenes 0.070 0.001 >99
Meprobamate 400 +/- 20% 60 95.5
Atenolol 200 +/- 20% 30 95.9
Carbamazepine 1400 +/- 20% 200 98.6
DEET 1400 +/- 20% 200 98.6
Metolachlor 1400 +/- 20% 200 98.7
Trimethoprim 140 +/- 20% 20 96.1
Linuron 140 +/- 20% 20 96.6
TCEP 5000 +/- 20% 700 98.1
TCPP 5000 +/- 20% 700 98.1
Phenytoin 200 +/- 20% 30 96
Ibuprofen 400 +/- 20% 60 95.9
Naproxen 140 +/- 20% 20 96.5
Estrone 140 +/- 20% 20 97.1
Bisphenol A 2000 +/- 20% 300 99.1
Nonyl phenol 1400 +/- 20% 200 97.3
PFOA/PFOS 1.5 mg/L +/- 10% 0.07 99.25
Influent challenge
concentration
(mg/L)
Maximum permissible
product water
concentration (mg/L)
Avg %
Reduction
Application Guidelines/Water Supply Parameters
Service Flow 0.5 gpm (1.89 lpm)
Water Supply Potable Water
Water Pressure 25-120 psi (172-827 kPa)
Water Temperature 33°F-100°F (0.6°C-38°C)
Capacity 170 gallons (643.5 liters)
It is essential that the manufacturer’s recommended installation,
maintenance and filter replacement requirements be carried out for
the product to perform as advertised. See Installation Manual for
Warranty information.
NOTE: While the testing was performed under standard
laboratory conditions, actual performance may vary.
Replacement Cartridge: XWFE. For estimated costs
of replacement elements please visit our website at
gewaterfilters.com.
WARNING
To reduce the risk associated with
ingestion of contaminants:
• Do not use with water that is microbiologically
unsafe or of unknown quality without adequate
disinfection before and after the system. Systems
certified for cyst reduction may be used on disinfected
water that may contain filterable cysts.
NOTICE
To reduce the risk of water leak age or flooding, and
to ensure optimal filter performance:
• Read and follow use instructions before installation and
use of this system.
• Installation and use MUST comply with all state and
local plumbing codes.
• Do not install if water pressure exceeds 120 psi (827
kPa). If your water pressure exceeds 80 psi (552 kPa),
you must install a pressure-limiting valve. Contact a
plumbing professional if you are uncertain how to check
your water pressure.
• Do not install where water hammer conditions may
occur. If water hammer conditions exist you must
install a water hammer arrester. Contact a plumbing
professional if you are uncertain how to check for this
condition.
• Do not install on hot water supply lines. The maximum
operating water temperature of this filter system is 100º
F (38º C).
• Protect filter from freezing. Drain filter when
temperatures drop below 33ºF (0.6ºC).
• Change the disposable filter cartridge every six months
or sooner if you observe a noticeable reduction in water
flow rate.
• Failure to replace the disposable filter cartridge at
recommended intervals may lead to reduced filter
performance and cracks in the filter housing, causing
water leakage or flooding.
• This System has been tested according to NSF/ANSI
42, 53, 401 and P473 for the reduction of the substances
listed below. The concentration of the indicated
substances in water entering the system was reduced
to a concentration less than or equal to the permissible
limit for water leaving the system, as specified in NSF/
ANSI 42, 53, 401 and P473.
XWFE System is certified by IAPMO R&T
against NSF/ANSI Standards 42,53, 401 and
P473 for the reduction of claims specified on
the performance data sheet and at
iapmort.org.
18 49-1000500 Rev. 1
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