For Assistance
Call the Moneris Merchant Service Centre toll-free at 1-866-319-7450.
For More Information
Visit the Moneris downloads webpage at
www.moneris.com/index.php?context=/onlineservice/downloads/qrg_manual
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For detailed instructions and information on more features, select
Vx810 Duet Operating Manual in the Merchant Manual(s) section.
■
To download a PDF file of this guide, select Vx810 Duet in the
Reference Guide(s) section.
To Order Terminal Supplies
Order online at www.shopmoneris.com.
Copyright – © 2009 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.
Trademarks – The Moneris Solutions logo is a registered trademark of Moneris Solutions Corporation. All other marks or
registered trademarks are the marks or registered trademarks of their respective owners.
Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental,
consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its
affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation
regarding the use or the results of the use of the information, contentand materials contained in this guide in terms of their
correctness, accuracy, reliability or otherwise.
Your credit and/or debitcard processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard MerchantAgreement and/or your Moneris Debit Card and Terminal Agreement, as applicable
with Moneris. It is the merchant’s responsibility to ensure thatproper card processing procedures are followed at all times.
Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris
Merchant Operating Manual is available for free download atwww.moneris.com/merchant/manuals/index.html .
®
Vx810 Duet
Quick Reference Guide
For Debit and Credit Card
Procedures using
Magnetic Stripe Cards
and Chip Cards
Display Screen
Keypad
Magnetic Stripe Card Reader
Chip Card Reader
Printer
810QRG-ECmzv02
Your Moneris Merchant Number is:
______________________________________
2
Operating the Moneris Vx810 Duet
Operating the Moneris Vx810 Duet
Operating the Moneris Vx810 Duet
The Moneris Vx810 Duet is an all-in-one POS solution consisting of the
lightweight Vx810 terminal/PINpad, incorporating a display screen and
keypad, that connects to the Duet base containing the printer and
communications hardware.
The display screen will display some prompts for you to respond to and
other prompts for your customer. You will need to pass the Vx810 PINpad
back and forth during transactions so that you and your customer can
view your prompts and respond to them using the keypad.
The Vx810 Duet supports magnetic stripe cards and chip cards for both credit
and debit transactions, and supports magnetic stripe cards for purchasing
card transactions.
Identifying a Chip Card
Every time a cardholder presents a card (debit or credit) for payment:
Look for the Chip
Vx810 Keypad
F1 TO F4
■
Multi-function keys that correspond to the
options displayed on the right-hand side
of the display.
PURPLE KEYS
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Arrow key: under the arrow icon or
– Scrolls up or down
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Reprint key: the second purple key from the
right – Displays the REPRINT menu
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Reports key: the first purple key on the right
– Displays the REPORTS menu
ALPHA
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Displays alphabetic characters. Press the
numeric key that is labelled with the desired
character then press the ALPHA key until the
desired character is displayed.
* (ASTERISK)
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Returns to the applications menu
CANC ANNUL (red key)
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Cancels the current operation
CORR (yellow key)
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Clears displayed characters one at a time
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Changes the direction of the arrow icon above
the first purple key
OK (green key)
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Accepts displayed or keyed in data
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Displays the CONFIGURATION menu
when pressed at the transactions menu.
O
Make sure the card is face
up, and the chip side is
inserted into the terminal.
IMPORTANT:
Do not remove the chip
card from the reader until
the Please Remove Card
prompt appears.
Using a Chip Card
Chip cards must be inserted into the chip card reader and left in the reader
for the entire transaction.
There are five basic steps to performing a transaction with a chip card:
1. Begin the transaction and follow the prompts.
2. Check for the chip on the card.
3. When the Swipe or Insert Card: prompt appears, you or the cardholder
must insert the chip card into the chip card reader.
4. Follow the prompts.
5. When the Please Remove Card prompt appears, you or the cardholder
must remove the chip card.
Helpful Hints
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The Vx810 Duet supports chip cards for both credit and debit transactions.
■
Some chip cards prompt for a PIN (like a debit card);
• If the PIN is incorrect, the cardholder will be prompted to retry.
• If the cardholder cannot remember their PIN, cancel the transaction, request
another form of payment, and tell the cardholder to contact the card issuer.
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Other cards print a cardholder signature line on the Merchant receipt
(like a magnetic stripe credit card).
front of card back of card
111
magnetic stripe
3
Performing Financial Transactions
All instructions in this Guide begin at the transactions menu. To access the
transactions menu from the applications menu, select DEBIT & CREDIT.
To access the transactions menu from any screen in the DEBIT & CREDIT
application, press the CANC ANNUL key repeatedly on the Vx810 Duet
until the transactions menu appears.
Debit or Credit Purchase
Sale of goods or services using a debit or credit card.
1. To begin the transaction, select Purchase.
2. Key in the purchase amount and press OK then follow the prompts
on the terminal.
Notes: If the Tip: $ 0.00 prompt appears, the customer can add a tip
to the purchase amount. Have the customer key in the tip amount
and press OK or simply press OK to leave the amount as $0.00.
If the Cashback? prompt appears (debit only), the customer can
receive cash from their account. Have the customer select Yes
then select an amount by either using the multi-function keys
(e.g., F1), or selecting Other and keying in an amount.
Or they can select No to continue without Cashback. The Cashback
amount is displayed on the RETURN TO CLERK screen.
The customer presses OK again to accept the final Purchase +
Cashback + Tip amount.
Helpful Hints – Additional Prompts
■
If prompted to enter an Invoice # or Clerk Id:
• key in the number and press OK
OR
• simply press OK to leave this blank.
■
When the Customer Press OK To Continue prompt appears,pass the Vx810
to your customer.
■
When the customer sees the Return To Clerk prompt, retrieve the Vx810 then
press OK to complete the transaction.
■
If the Promo Code: prompt appears, key in the 6-digit private label promotion code
and press OK.
4
Performing Financial Transactions
5
Performing Financial Transactions
Debit or Credit Refund
Credits a cardholder’s account for a previous credit or debit purchase.
1. To begin the transaction, select Refund.
If prompted, key in the manager password and press OK.
2. Key in the refund amount and press OK then follow the prompts
on the terminal.
Note: The Orig Auth # is the 6-digit Appr Code printed on the original
receipt.
Debit or Credit Correction
IMPORTANT: The correction MUST be performed in the same batch as the
original transaction.
1. To begin the transaction, select Correction. (You may need to scroll
down to the next menu screen.)
If prompted, key in the manager password and press OK.
2. To correct the last transaction performed:
a. Select Yes.
b. Select Ye s again to confirm the displayed transaction is the
one you wish to correct.
To select a different transaction:
a. Select No.
b. To search by Sequence number, select Seq# then key in the
sequence number and press OK
OR
To search by the card number, select Acct# then key in the last
4 digits of the card number and press OK.
c. Select Ye s to confirm the displayed transaction is the one you
wish to correct
OR
Select Next to view the next matching transaction.
3. The terminal prints the receipts and returns to the transactions menu.
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