Moneris transelect v2000 Operating Manual
TRANSELECT (V2000)
MERCHANT OPERATING MANUAL
For Terminal Software Version 7.52
Document Release Date: July 27, 2007
Document Version:1.1
Copyright © Moneris Solutions, 2007.
All rights reserved. No part of this publication may be reproduced, stored in retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Moneris Solutions.
Table of Contents
CHAPTER 1: About Your Terminal 1
Equipment Care 2
Terminal Key Board 2
PINPad Key Functions 3
CHAPTER 2: Terminal Features and Procedures 5
Standard Features 5
POS Administrative (Admin) Card 5
Cardholder Conflicts 5
Code 10 Authorization 5
Credit Transaction Pre-Authorization 6
Printer Problems 6
Securing Your Terminal 7
Stored Credit and Debit Transactions 7
Training Mode 7
Card Masking 7
Optional Features 8
Balance Prompt 8
Invoice Number 8
Optional Signature Line On Credit Card Transactions 8
Purchasing Card 9
Reprint Transaction 9
Third Party Card Processing 9
Tip Processing 9
Clerk Subtotalling 9
Clerk ID 10
Clerk Subtotals Reported As Group 10
Multiple Terminal Reporting 11
Terminal Name 11
Multiple Terminal Reporting In Group 11
CHAPTER 3: Processing Credit Transactions 13
Entering Credit Card Information 13
Processing Credit Card Purchase Transactions 14
Processing Credit Card Purchase Transactions (Back Up Procedure) 15
Correcting/Voiding Credit Card Purchase 16
Processing Credit Card Refund 17
Correcting/Voiding Credit Card Refund 19
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Table of Contents
Processing Pre-Authorized Credit Transaction 20
Completing A Pre-Authorized Credit Transaction 21
Processing Credit Card Advice Transaction 22
CHAPTER 4: Processing Debit Transactions 23
Entering Debit Card Information 23
Processing Debit Card Purchases 23
Processing Debit Purchase (without Tip Entry) 24
Processing Debit Purchase with Tip Entry 25
Correcting/Voiding Debit Card Purchase 26
Processing Debit Card Refund 27
Correcting/Voiding Debit Card Refund 29
CHAPTER 5: Processing E-commerce And Mail / Telephone Order
Transactions 31
Processing Transactions with E-Commerce and MOTO Enabled 32
E-commerce Purchase 32
MOTO Purchase 33
Processing Transactions with Only E-Commerce Enabled 34
Processing Transactions with Only MOTO Enabled 35
CHAPTER 6: Processing ERNEX Transactions 37
Ernex Features 37
Clerk IDs 37
Gift Card Validation Code (CVC) 37
Stored Transactions 37
Card Masking 38
ERNEX Admin Functions 38
Balancing and Closing Your Terminal with Ernex 38
Initializing with ERNEX 38
Re-initialization with ERNEX 39
Host Communication Test with ERNEX (ADMIN 58) 40
Performing ERNEX Gift Card Transactions 41
Gift Card Activation 41
Gift Card Activation with CASH PAYMENT 41
Gift Card Activation with DEBIT, CREDIT or GIFT CARD PAYMENT 42
Gift Card Purchase Transactions 43
Split Tender Purchase with Gift Card 44
Split Tender Purchase - Gift Card with Second Gift Card Payment 45
Split Tender Purchase - Gift Card with CASH Payment 46
Gift Card Inquiry (ADMIN 55) 46
ii Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
Table of Contents
Deactivating a Gift Card (ADMIN 51) 47
Gift Card General Void (ADMIN 56) 48
Performing Ernex Loyalty Card and Combination Card Transactions 48
Loyalty Card Activation (ADMIN 51) 49
Loyalty Purchase Transactions 50
Loyalty Purchase - Combination Card 50
Purchase - Loyalty Card and Debit or Credit Card 51
Purchase - Loyalty Card and Cash
or Loyalty Card ONLY Transaction 51
Pre-Authorization with a Loyalty Transaction 52
Pre-authorization Completion/Advice 53
Refunds with a Loyalty Card 54
Refund - Loyalty Card and ANY Debit or Credit Card 54
Refund - Loyalty Card and Cash OR
Loyalty Card Only 55
Loyalty Redemption (ADMIN 54) 56
Cardholder Inquiry (ADMIN 55) 56
Loyalty Card General Void (ADMIN 56) 57
Deactivating Loyalty Cards (ADMIN 51) 57
End-of-Day Procedures 58
Print Stored Transactions (ADMIN 60) 58
Transaction Inquiry List (ADMIN 66) 59
Merchant Subtotals Inquiry (ADMIN 95) 60
Batch Close (ADMIN 99) 61
CHAPTER 7: Balancing & Closing Your Terminal 63
Deposit Procedures 63
Option 1: Batch Closing 63
Option 2: Non-Batch Closing 64
CHAPTER 8: Processing Administrative Functions 65
Initializing Your Terminal (Initialization - ADMIN 01) 65
Logging On (ADMIN 02) 66
Logging Off (ADMIN 03) 67
Processing Transactions In Training Mode (ADMIN 05) 67
Exiting Training Mode 68
Configuring Your Terminal (ADMIN 08) 68
Some Notes on 3201 Communication 68
Setting Up Third Party Host Communication Parameters (ADMIN 10) 71
Setting Up Third Party Card (ADMIN 11) 73
Setting Up the Printer (ADMIN 14) 74
Setting Up Dial Communications (ADMIN 15) 75
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 iii
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Printing Configuration Parameters (ADMIN 16) 77
Printing Stored Transactions (ADMIN 60) 77
Performing Transaction Inquiry (ADMIN 66) 79
Performing Credit and Debit Deposit Totals Inquiry (ADMIN 77) 81
Setting Up Multiple Terminal Transaction (ADMIN 80) 81
Processing Multiple Terminal Reporting (ADMIN 85) 82
Setting Up Clerk Subtotalling (ADMIN 83) 83
Maintaining Clerk ID (ADMIN 84) 85
Adding a Clerk ID 85
Removing a Clerk ID 86
Setting Default Clerk ID (ADMIN 81) 86
Processing Clerk Subtotalling Inquiry (ADMIN 82) 87
Processing Credit and Debit Transaction Subtotals (ADMIN 95) 89
Closing Batch Transaction [Close Batch] (ADMIN 99) 90
CHAPTER 9: Troubleshooting 93
Error Messages 93
Helpful Hints On Balancing Problems 96
Batch Not Balanced 96
Clerk Subtotalling And Multiple Terminal Reporting 96
Warning Messages For Clerk Subtotalling And Multiple Terminal
Reporting 96
Helpful Hints On Communication Problems 97
Communication Problem Using A Datapac 3201 Line 97
Quatro Is Not Working 97
Communication Problem Using A Datapac 3101 Dial Line 97
Helpful Hints On Hardware Problems 98
Changing Terminal Language 98
Forwarding Printer Paper 98
Printer Lights Not On 98
Printer Paper-Low Light On 98
PINPad Display Screen Blank 98
Printer Ready Light Flashing 98
Reprint A Transaction 98
Rotary To Touch Tone 98
Touch Tone To Rotary 98
iv Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
Merchant and T erminal Information
Merchant Name:
Merchant Location:
Moneris Merchant ID Number:
Initialization Telephone Number:
DATAPAC 3201 (Polled) Communication Information:
Moneris Solutions Poll Code:
Third Party Poll Code:
Call the Moneris Merchant Service Centre at
1-866-319-7450 (toll-free long distance)
for Information and Assistance with
• Balancing your terminal
• Problems with your equipment
• Processing financial transactions
• Processing non-financial transactions
• Security features - merchant responsibility or liability concerns
• Settlement processing
• Setting up your terminal
• Ordering terminal supplies
Available 24 Hours a Day, 7 Days a Week
Contact Moneris Authorization at:
1-833-802-2637 (toll-free long distance)
for assistance with:
• Voice authorizations
• Code 10 situations
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 v
Merchant and Terminal Information
Terminal Supplies
It is recommended that merchants obtain their POS stationery and paper
rolls from Moneris to ensure that these supplies comply with the applicable
specifications. Contact the Moneris Merchant Service Centre (see above)
to obtain additional supplies for your terminal.
Additional Documentation
To download additional copies of this Merchant Operating Manual, visitwww. moneris.com/merchant/manuals/index.html and select Transelect.
T o download a copy of theT ranselect Quick Reference Guide for Debit and
CreditProcedures, visit www.moneris.com/merchant/qrguides and select
Transelect.
vi Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 1: About Y our T erminal
This section of the manual will introduce you to your terminal. It tells you
about the components of the terminal, how to care for the terminal, the terminal keyboard, and PINPad key functions. The Transelect terminal connects to the POINT OF SALE (POS) payment service provided by
Moneris. Your TRANSELECT includes a terminal, a printer, and a PINPad (if you process Interac Direct Payment/Debit transactions).
Note: Throughout this document Interac Direct Payment or IDP will be
referred to as “Direct Card Transaction”.
The Terminal can be set-up to accept and process:
• Credit Cards - VISA, MasterCard, American Express (AMEX), JCB,
and Diners Club/enRoute
• Interac Direct Payment/Debit Cards
• Ernex Gift and Loyalty Cards
The Printer connects to the terminal and to a power outlet. The printer provides:
• Transaction records on two-part paper or one-part, double-copy paper.
IMPORTANT: T o main tain compliance with card masking requirements,
the printer must print the receipt at least twice (even if
you use two-part paper). See section 8.8: Setting Up
the Printer (ADMIN 14) for instructions.
• Journal listings of transactions, totals, etc.
Note: Retain an unmasked copy of all approved credit and debit receipts for
one year.
If you accept Debit Cards, a PINPad is required with your Transelect Terminal. The PINPad consists of a display window for prompts and messages, and a keypad.
Note: Since your customers PIN (the Personal Identification Number) is
required for all Debit transactions and is confidential, it will not
appear on the display on either your PINPad or terminal. Please
respect your customer’s privacy when they key in their PIN.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 1
CHAPTER 1: About Your Terminal
1.1: Equipment Care
IMPORTANT: You must use the exact power adaptor and cable pro-
vided with the terminal by Moneris Solutions. Failure to
do so may affect the operability of, or cause damage to
the terminal and Moneris Solutions shall have no liability
whatsoever for a failure to follow these instructions.
IMPORTANT: Misuse of equipment could result in replacement liability.
• Avoid spilling liquids on components
• Do not expose components to extreme temperatures
• To ensure the warranty on equipment, it is recommended that merchants obtain their POS stationery and paper rolls from Moneris.
• For instructions on changing paper and ribbons, refer to your printer
manual
• For equipment failure, contact Moneris Solutions Merchant Service
Centre
• Avoid unnecessary movement of the terminal to prevent accidental disconnection of any of the cables
1.2: Terminal Key Board
KEY EXPLANATION
A, B, C Use these keys to respond to prompts for various
ADMIN Press this key before all administrative functions.
ADVICE To complete a Pre-Authorized or Voice Authorized
ALPHABETIC To access an alphabetic character, press the number
CANCEL/EXIT To reset the terminal to the ready state after completing
DELETE To delete the last character keyed on the keyboard.
ENTER Press on completion of input and in response to the
NUMERIC KEYS 0-9 To key in a numeric response to a prompt. The decimal
PP LANG Press the SHIFT (T) key and then the PP LANG key to
(including Credit and Debit Card) transactions. The
arrows below the keys allow you to scroll up and down
or sideways when additional information is available.
Credit transaction.
key that contains the desired letter and the n the SHIFT
(T) key; continue pressing the SHIFT (T) key until the
desired letter displays on the terminal.
a transaction, or to cancel a transaction already in
progress.
display on the terminal.
automatically inserts on dollar amount keyed. Example:
$145.27 – key in 14527
change the language on the PINPad from English to
French or vice versa.
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CHAPTER 1: About Your Terminal
KEY EXPLANATION
PRE-AUTH Press this key to obtain authorization only on Credit
Card Transaction.
PURCHASE If the magnetic strip is not working on a Credit Card
transaction, press the PURCHASE key before manually keying the Credit Card Number. Also used for ecommerce and mail/ tel order transactions.
PUR CORR/VOID Use this key to reverse a purchase transaction pro-
cessed incorrectly on a Credit or Debit card.
REFUND Use this key to refund Credit and Debit Card transac-
tions.
REF CORR/VOID Use this key to reverse a REFUND transaction pro-
cessed incorrectly on a Credit or Debit Card.
RETRY To re-try certain declined transactions. This key is only
available when the Retry prompt, displays.
SHIFT (T) To access alphabetic characters on the keyboard and
the functions listed below the keys.
T LANG Press the SHIFT (T) key and then the T LANG key to
change the language on the terminal from English to
French or vice versa.
1.3: PINPad Key Functions
KEYS EXPLANATION
CHQ To select chequing account.
SAV/EP To select savings account.
NUMERIC Keys
(0 - 9)
CANCEL/ANNUL To cancel a transaction.
CORR To clear the display of data so the customer may re-key
OK To approve the transaction, amount, and PIN.
To key in a confidential Personal Identification Number
(PIN).
information or if no data has been input, to revert to the
previous prompt.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 3
CHAPTER 1: About Your Terminal
4 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 2: T erminal Features and Procedures
2.1: Standard Features
2.1.1: POS Administrative (Admin) Card
The POS Administrative (ADMIN) Card allows personnel to access various terminal functions and complete various financial transactions against
the merchant’s deposit account. If you (the merchant) accept only credit
cards, a POS Administrative Card may not be required.
IMPORTANT: You, the mer chant, ar e solely r esponsible for the security and
care of all of your POS Administrative Cards at all times. If
your POS Administrative Card is lost, stolen, or damaged
(or if you suspect it may be lost or stolen) call the Moneris
Merchant Service Centre immed iatel y.
All financial transactions completed with a POS
Administrative Card are subject to the guidelines of the
“Debit Card Merchant Agreement” with Moneris. The
Agreement contains important provisions regarding your
responsibility for POS Administrative Card security and
your liability for financial transactions made with a POS
Administrative Card.
2.1.2: Cardholder Conflicts
Merchants should not attempt to resolve or compensate Debit Cardholder
disputed transactions. Direct the Cardholder to their Financial Institution.
2.1.3: Code 10 Authorization
If you feel that a customer, card or transaction is suspicious and needs
investigating call the Authorization Centre and ask for a Code 10. This will
immediately alert the operator without alarming your customer. The operator will ask you some “Yes/No” questions and then provide instructions.
Here are some examples of situations in which you would call for a Code
10.
• If the signatures on the card and the signature on the POS receipt, do
not seem to match.
• If the card has been tampered with
• If the name on the card is inconsistent with the person’s gender
• If the customer is purchasing an unusual number of expensive items
• If the customer’s purchases seem randomly selected, with little regard
for size, quality or value
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 5
CHAPTER 2: Terminal Features and Procedures
• If the customer seems nervous or signs slowly with uncertainly.
2.1.4: Credit Transaction Pre-Authorization
Use the Pre-Authorization transaction to obtain an authorization “only”
against a Credit Card’s “open to buy”. This transaction does not result in a
charge to the cardholder or a deposit to your account. Traditionally Preauthorization transactions are used in hotels, restaurants and car rental
environments where the final amount of the sale is unknown.
To process a Pre-Authorization transaction, refer to 3.6: Processing PreAuthorized Credit Transaction on page 20.
To complete a Pre-Authorized or Voice Authorized transaction and process
a charge against a Credit Card, refer to 3.7: Completing A Pre-Authorized
Credit Transaction on page 21 or 3.8: Processing Credit Card Advice
Transaction on page 22.
Note: If the amount of the final transaction is substantially less than the Pre-
Authorization amount. Contact the Voice Authorization Department of
the appropriate Credit Card Company and ask them to release the
amount previously authorized against the cardholder “Open To Buy”.
2.1.5: Printer Problems
If your printer is not working and you are unable to print a customer
receipt, contact Moneris Solutions Merchant Services to report the problem
and process the transaction as follows:
For Debit transactions - process the transaction through your terminal
and manually prepare a receipt (in duplicate) with full details including:
• Date of the transaction
• Amount of transaction
• Cardholder’s Card number
• The account type selected (Chequing or Savings)
Provide one copy of the manual receipt to your customer and retain one
copy for your records, or reverse the transaction and accept another form of
payment.
For Credit transactions - Process the transaction through your terminal
and manually prepare a Sales Draft with full details, including:
•an imprint of the Credit Card (Account number , Issue/Expiry Date and
Cardholder Name must be legible)
• date of transaction
• amount of transaction
• cardholder signature
• authorization number
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CHAPTER 2: Terminal Features and Procedures
Provide one copy of the Sales Draft to your customer and retain one copy
for your records.
Note: If you processed transactions through your terminal when your printer
was not working, do not process them again when your printer is back
in operation.
2.1.6: Securing Your Terminal
To minimize the risk of unauthorized transactions being processed through
your (the merchant’s ) terminal after business hours, log the terminal OFF at
the end of each business day (after a “Closed Batch” transaction) refer to
8.3: Logging Off (ADMIN 03) on page 67.
At the start of the next business day, Log your terminal ON - refer to 8.2:
Logging On (ADMIN 02) on page 66.
Your POS ADMIN Card is required to “LOGON” to your terminal.
2.1.7: Stored Credit and Debit Transactions
Your Transelect terminal can store 500 APPROVED Credit and Debit
transaction records. The oldest transaction will drop off, once the memory
of the terminal reaches capacity. If your terminal is replaced, the memory
cannot be transferred to the replacement terminal and is therefore lost.
Refer to 8.11: Printing Stored Transactions (ADMIN 60) on page 77 and
8.12: Performing Transaction Inquiry (ADMIN 66) on page 79. To clear
your terminals stored transaction memory, refer to 8.1: Initializing Your
Terminal (Initialization - ADMIN 01) on page 65.
2.1.8: Training Mode
Your Transelect terminal is able to simulate CREDIT and DEBIT CARD
financial transactions in Training Mode. Transactions processed in Training Mode will not affect your customer’s accounts or your business
accounts. Financial settlement does NOT occur for transactions processed
while your terminal is in training mode. For instructions on entering Training Mode, refer to 8.4: Processing Transactions In T raining Mode (ADMIN
05) on page 67.
2.1.9: Card Masking
To reduce the risk of fraudulent card use, only a portion of the cardholder's
card number is printed on the cardholder receipt. The remainder of the card
number is masked, i.e., an '*' is printed for each remaining digit in the card
number. Debit card, credit card (including private label), gift card and loyalty card numbers are masked.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 7
CHAPTER 2: Terminal Features and Procedures
Note: Remember to give the cardholder the MASKED copy of the receipt and
keep the unmasked copy for your records. The unmasked copy is
required to resolve charge-back issues quickly.
For debit card numbers, the first 10 digits of the card are printed in clear.
From the 11th digit onwards, asterisks are printed in the place of the real
digits, e.g.: 0123456789******.
For credit card, gift card and loyalty card numbers, only the last four digits
are printed in clear, the rest are replaced with an asterisk, e.g.:
*************1234.
To further reduce fraudulent card use, the credit card, gift card and loyalty
card expiry dates are not printed on the cardholder copy of the receipt.
Your printer must be configured to print a minimum of 2 copies of the
receipt (even if you use 2-part paper) to maintain compliance with card
masking requirements. See section 8.8: Setting Up the Printer (ADMIN
14) for instructions.
2.2: Optional Features
The following features are optional and can be activated in each of your
terminals.
2.2.1: Balance Prompt
This feature enables you to “flag” your Closed Batch Transaction (ADMIN
99) with an “Out of Balance” condition. This feature is used solely for your
“in house” record keeping and is not reported to Moneris.
This feature is activated in the ADMIN 08 –Configuring The Terminal.
2.2.2: Invoice Number
This feature enables you to key in an INVOICE number with every Credit
and Debit financial transaction. An Invoice number can be from 1 to 7
numbers or letters. If this feature is activated, you have the option of keying an INVOICE NUMBER with every transaction or bypassing it by
pressing ENTER when prompted. This feature is activated while configuring your terminal. Refer to 8.5: Configuring Your Terminal (ADMIN 08)
on page 68.
2.2.3: Optional Signature Line On Credit Card Transac-
tions
This feature enables you to turn off/on the Cardholder Signature Line for
all Credit Transactions. This option can only be turned OFF in business
environments where a Credit Card is not presented e.g. Mail Order Busi-
8 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 2: Terminal Features and Procedures
nesses. This feature is activated while configuring your terminal. Refer to
8.5: Configuring Your Terminal (ADMIN 08) on page 68.
2.2.4: Purchasing Card
If this feature is activated and programmed in your terminal, the Customer
Reference Number (if keyed) will be printed on every Purchasing Card
Receipt. The terminal will prompt for tax amount, if you do not wish to key
in the amount of tax key in 0 when prompted. This feature is activated
while configuring your terminal. Refer to 8.5: Configuring Your Terminal
(ADMIN 08) on page 68.
2.2.5: Reprint Transaction
To reprint the last transaction after the terminal has returned to the
"READY" prompt, press SHIFT (T) key and then the RETRY key. The
word *DUPLICATE* will be printed on the top and bottom lines of the
Receipt.
You can also print a duplicate of the last financial transaction by pressing
ENTER on the terminal prior to pressing the CANCEL/EXIT key.
Note: The card number is masked on reprinted receipts.
2.2.6: Third Party Card Processing
This feature enables you to process Third Party transactions (e.g. JCB).
Contact your Moneris Solutions Sales Representative for further details.
Third Party processing parameters are keyed in ADMIN 10 and ADMIN
11; refer to CHAPTER 8: Processing Administrative Functions for using
administrative functions.
2.2.7: Tip Processing
This feature enables you to customize your terminal to process tip amount
on all card purchase (Credit, Debit, Third Party cards) transactions traditionally used in restaurant environments. You must have a PINSmart PINPad to enable your terminal process tip on Debit card transactions. The
feature is enabled while configuring your terminal. Refer to Section 8.5:
Configuring Your Terminal (ADMIN 08) on page 68.
2.2.8: Clerk Subtotalling
This feature provides you with the option of obtaining Subtotals of an individual or group of employees on one or more terminals. This feature is activated using ADMIN functions 81, 82, 83 and 84; refer to CHAPTER 8:
Processing Administrative Functions.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 9
CHAPTER 2: Terminal Features and Procedures
Clerk ID’ s are keyed in the terminal and retained on the Moneris Host. This
enables you to obtain financial totals and the number of transactions processed on all of your terminals by a specific Clerk or group of Clerks.
2.2.9: Clerk ID
While setting up Clerk Subtotalling, you will select how the Clerk ID is to
be keyed. You can set the Clerk ID to Default on a specific terminal, or you
may choose the option of keying the Clerk ID at the start of every transaction either manually or by swiping a magnetic stripe card. In the Clerk ID
field, you can key in 1 - 6 characters using numbers or letters. It is be the
employer’s responsibility to obtain Magnetic Stripe Card - refer Guidelines
below.
Note: The Addition and deletion of Clerk ID's is controlled by the Merchant
and may have direct impact on Clerk Subtotal reports. Therefore,
Moneris is unable to guarantee accurate reporting between Clerk
Subtotals and totals reported in your Close Batch transactions. Also
note that the terminal can be configured to ask for Clerk ID for every
transaction performed (see ADMIN 83 in Section 8 for how to do this)
A total of two hundred and fifty-five (255) clerk ID’s can be attached to
your Merchant Location.
The following are guidelines for Magnetic Stripe Cards with Clerk ID’s:
• The Clerk ID field can be extracted from the magnetic stripe data on a
card.
• The standard for these cards is "ISO/IEC 7813 IDentification cards Financial Transaction Cards"
• The ID can be extracted from either Track 1 or Track 2 and your terminal will need to be set up accordingly; refer to Setting Up Clerk Subtotalling (ADMIN 83) in Section 8.
There are several Manufactures of Magnetic Stripe Cards, the following
are just a few; SCS-Security Card Systems Inc., NBS-National Business
Systems, B. A. Custom Cards and Bicybec.
Provide the card Manufacturer with the following information:
• Track 1 and 2: Uses the last 6 digits of the first field on the track
• Name: Uses the first 6 characters of the name field on track 1
2.2.10: Clerk Subtotals Reported As Group
More than one Clerk ID can be defined as a “GROUP” (GRP). A group
represents more than one Clerk ID that shares a common starting characters (Pre-fix). The number of common starting characters in a group can
vary from 1 to 5. For example, Clerk ID’s 1, 11, 111, can be keyed as a
10 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 2: Terminal Features and Procedures
GRP PRE-FIX with the number 1. All Clerk ID's that begin with the number 1 will be reported.
2.2.11: Multiple Terminal Reporting
Multiple Terminal Closing - Using one transaction, at any of your termi-
nals, you can close one terminal, a group of terminals or all of your terminals (attached to the same merchant number). This feature is activated in
ADMIN 80 and 85; refer to Section 8.
Multiple Deposit Totals - Use this transaction if you close your terminals
more than once per day . This transaction provides you with the grand totals
of all closed batches for the day.
The Multiple Terminal Close transaction (ADMIN 85) does not compare
totals stored in the terminals memory with totals stored in Moneris’ Host
Computer. Therefore, ensure that your receipts balance to the total of your
Multiple Closed Batch.
Note: The standard Terminal Close transaction (ADMIN 99) compares
terminal totals stored in the terminals memory with totals stored in
Moneris’ Host Computer.
2.2.12: Terminal Name
Key in your terminal name, 1 - 6 characters using numbers or letters. The
same terminal name cannot be used on more than one terminal. You can
identify up to 100 different Terminal Names (this would require 100 different Terminals).
2.2.13: Multiple Terminal Reporting In Group
More than one terminal can be defined as a "GROUP” (GRP). A group represents more than one Terminal ID that shares a common starting characters (Pre-fix). The number of common starting characters in a group can
vary from 1 to 5. For example, Terminal names, “FRONT 1, FRONT 2",
can be keyed as GRP PRE-FIX with the letter F. All Terminals that begin
with the letter “F” will then report Deposit totals and / or will be closed as a
group.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 11
CHAPTER 2: Terminal Features and Procedures
12 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 3: Processing Credit T ransactions
This section outlines how to process Credit card transactions. Before you
can process transactions, you must configure your terminal (see Section 8).
To reduce the risk of fraudulent card use, only a portion of the cardholder's
card number is printed on the cardholder receipt. The remainder of the card
number is masked. For credit card numbers, only the last four digits are
printed in clear, the rest are replaced with an asterisk, e.g.:
*************1234.
3.1: Entering Credit Card Information
There are two methods for entering Credit card information into the
Transelect terminal:
• manually keying in the Credit card information on the terminal keypad.
• swiping the Credit card on the magnetic stripe reader (MSR)
Manually Entering the Credit Card Information
If the terminal’s MSR cannot read the magnetic stripe on the customer card
or the card is not available, manually key in the details of the Credit card.
The following instructions are for a Credit Purchase. To perform a manually entered CREDIT REFUND or CORRECTION transaction, simply
press the REFUND or CORRECTION key in the first step as appropriate.
TERMINAL DISPLAY: OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
PURCHASE
SWIPE CUSTOMER CARD
ENTER EXPIRY DATE
MMYY
PLEASE TAKE AN
IMPRINT OF THE CARD
ENTER CLERK ID To continue the transaction go to the ENTER
Press the PURCHASE key.
Manually key in the card number and press
ENTER.
Key in the expiry date (MMYY) and press
ENTER.
Using the imprinter and a paper sales draft provided with your terminal, take an imprint of the
Credit card. Make sure the account number and
expiry date are clear and readable.
CLERK ID prompt in the appropriate section.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 13
CHAPTER 3: Processing Credit Transactions
Swiping the Credit Card
Simply swipe the Credit card’s magnetic stripe through th e magnetic stripe
reader (MSR) on the terminal. The MSR will read the information on the
stripe, then display the card number and prompt you to press ENTER to
confirm that the card number displayed matches the number on the front of
the card.
The instructions in this chapter use the SWIPE CUSTOMER CARD
method for entering the card data.
3.2: Processing Credit Card Purchase Transactions
This transaction electronically authorizes and captures credit card purchases. Settlement to your business account occurs electronically for all
closed batches. If your terminal’s e-commerce and mail/tel order func-
tions are configured, refer to Processing E-commerce And Mail / Telephone Order Transactions.
When a Credit Card is swiped through the terminal’s magnetic stripe
reader, the card number encoded on the magnetic stripe appears on the terminal display. To avoid charge-backs, ensure that the number displayed on
the terminal is the same as the number embossed on the card. Contact Moneris Solutions Authorization Department immediately if there is a discrepancy between the two numbers.
TERMINAL DISPLAY OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
################
PRESS ENTER TO CONT
PURCHASE
ENTER CLERK ID
PURCHASE
ENTER INVOICE NUMBER
PURCHASE
ENTER AMOUNT
Swipe customer card
Press ENTER
Key in your Clerk ID and press ENTER.
Note: This is an OPTIONAL prompt.
It only appears if the Clerk ID prompt
has been enabled in Admin 83.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
It only appears if the Invoice
Numbers prompt has been enabled
in Admin 08.
Key in amount of Purchase (without the decimal point) and press ENTER
14 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 3: Processing Credit Transactions
TERMINAL DISPLAY OPERATOR'S ACTION
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
APPROVED ######
PROVIDE TRANS RECORD
READY
SWIPE CUSTOMER CARD
Please wait
The cardholder must sign the unmasked copy
of the receipt.
Give the masked copy of the receipt to your
customer and retain the signed, unmasked
copy for your records.
###### = Authorization number
Press the CANCEL/EXIT key to return to
READY prompt
3.2.1: Processing Credit Card Purchase T ransactions (Back
Up Procedure)
Use the following procedure to complete a purchase transaction when you
are unable to process the transaction through your terminal due to System
or Hardware Problems.
1. Prepare a paper Sales Draft with full details, including:
•An imprint of the Credit Card (Account number , Issue/Expiry Date
and Cardholder Name must be legible)
• date of transaction
• cardholder signature
• authorization number *
* If the amount of the transaction exceeds your “Downtime floor limit”
established by Moneris, obtain a “Voice Authorization” by calling the
Moneris Authorization centre.
2. Once the cardholder has signed the Sales Draft, compare the signature
to that located on the signature panel of the card. (Immediately report
discrepancies in signature and name to the Voice Authorization Department of the applicable Credit Card Company).
3. Provide the cardholder with their copy of the receipt and retain the
“Merchant copy” for your records.
4. Contact Moneris Solutions Merchant Services to report the problem
(telephone number listed in the front of this manual).
5. Once your T ranselect terminal is operational, the purchase transactions,
which occurred while your terminal was not available, must be manually processed through the Transelect terminal as “ADVICE” transac-
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 15
CHAPTER 3: Processing Credit Transactions
tions. For processing Advice transactions, refer to Processing Credit
Card Advice Transaction in this Section.
3.3: Correcting/Voiding Credit Card Purchase
Use this transaction to correct a purchase transaction that was keyed incorrectly. Process this transaction for the entire amount of the original incorrect purchase and then re-key the purchase correctly. This transaction
cancels the original purchase if both transactions were processed in the
same batch.
Note: Y our Administrative (ADMIN) Car d is r equir ed to complete a Purchase
Correction/Void transaction.
TERMINAL DISPLAY OPERATOR'S ACTIONS
READY
SWIPE CUSTOMER CARD
PURCHASE VOID
SWIPE ADMIN CARD
PURCHASE VOID
SWIPE CUSTOMERS CARD
################
PRESS ENTER TO CONT
PURCHASE VOID
ENTER CLERK ID
PURCHASE VOID
ENTER INVOICE NUMBER
ENTER ORIGINAL
AUTHORIZATION NUMBER
PURCHASE VOID
ENTER AMOUNT
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
Press PUR CORR/VOID key
Swipe POS ADMIN Card
Swipe Customer Card
Press ENTER
Key in your Clerk ID and press ENTER.
Note: This is an OPTIONAL prompt.
It only appears if the Clerk ID
propman has been enabled in Admin
83.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
It only appears if the Invoice Numbers
prompt has been enabled in Admin
08.
Key in original Authorization Number from the
Purchase transaction and press ENTER.
Key in the entire amount of the purchase transaction to be voided/corrected (without the decimal point) and press ENTER.
Please Wait
16 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 3: Processing Credit Transactions
TERMINAL DISPLAY OPERATOR'S ACTIONS
APPROVED
PROVIDE TRANS RECORD
READY
SWIPE CUSTOMER CARD
You, the Merchant, sign the masked receipt.
Give the masked copy of the receipt to your
customer and retain the unmasked copy for
your records
Press CANCEL/EXIT key to return to READY
prompt
3.4: Processing Credit Card Refund
Use this transaction to refund the full or partial value of a Purchase transaction.
Note: Your Administrative (ADMIN) Card is required to complete a Refund
transaction.
TERMINAL DISPLAY OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
REFUND
SWIPE ADMIN CARD
REFUND
SWIPE CUSTOMER CARD
################
PRESS ENTER TO CONT
REFUND
ENTER CLERK ID
REFUND
ENTER INVOICE NUMBER
ENTER ORIGINAL
AUTHORIZATION NUMBER
REFUND
ENTER AMOUNT
Press REFUND key
Swipe POS ADMIN Card
Swipe Customer Card
Press ENTER
Key in your Clerk ID and press ENTER.
Note: This is an OPTIONAL prompt.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
Key in original Authorization Number from the
Purchase transaction and press ENTER.
OR
Key in 999999 if the original Authorization
Number is not available and press ENTER.
Key in amount of the transaction being
refunded (without the decimal point) and press
ENTER.
It only appears if the Clerk ID
propman has been enabled in Admin
83.
It only appears if the Invoice Numbers
prompt has been enabled in Admin
08.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 17
CHAPTER 3: Processing Credit Transactions
TERMINAL DISPLAY OPERATOR'S ACTION
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
APPROVED
PROVIDE TRANS RECORD
READY
SWIPE CUSTOMER CARD
Please wait
You, the Merchant, sign the masked receipt.
Give the masked copy of the receipt to your
customer and retain the unmasked copy for
your records
Press CANCEL/EXIT key to return to READY
prompt
18 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 3: Processing Credit Transactions
3.5: Correcting/Voiding Credit Card Refund
Use this transaction to correct a refund transaction that was keyed incorrectly. Process this transaction for the entire amount of the original refund
and then re-process the refund correctly. This transaction cancels the original refund if both transactions were processed in the same batch.
Note: Your Administrative (ADMIN) Card is required to complete a Refund
Correction/Void transaction.
TERMINAL DISPLAY OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
REFUND VOID
SWIPE ADMIN CARD
REFUND VOID
SWIPE CUSTOMER CARD
################
PRESS ENTER TO CONT
REFUND VOID
ENTER CLERK ID
REFUND VOID
ENTER INVOICE NUMBER
ENTER ORIGINAL
AUTHORIZATION NUMBER
REFUND VOID
ENTER AMOUNT
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
APPROVED
PROVIDE TRANS RECORD
READY
SWIPE CUSTOMER CARD
Press REF CORR/VOID key
Swipe POS ADMIN Card
Swipe Customer Card
Press ENTER
Key in your Clerk ID and press ENTER.
Note: This is an OPTIONAL prompt.
It only appears if the Clerk ID
propman has been enabled in Admin
83.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
It only appears if the Invoice Numbers
prompt has been enabled in Admin
08.
Key in the Original Authorization Number from
the Refund transaction and press ENTER
Key in the entire amount of the Refund tran sa ction being Voided and press ENTER.
Please wait
The cardholder must sign the unmasked copy
of the receipt.
Give the masked copy of the receipt to your
customer and retain the signed, unmasked
copy for your records.
Press CANCEL/EXIT key to return to READY
prompt
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 19
CHAPTER 3: Processing Credit Transactions
3.6: Processing Pre-Authorized Credit Transaction
Use this transaction to obtain authorization for a purchase transaction
where the final dollar value of the transaction is unknown. E.g. In a restaurant environment, a tip may be added.
This function ONLY provides authorization and does not capture the transaction for deposit. Refer to Section 3.7: Completing A Pre-Authorized
Credit Transaction on page 21 to complete and capture the transaction.
Note: To print a TIP LINE on the Customer Receipt - refer to Section 8.5:
Configuring Your Terminal (ADMIN 08) on page 68.
TERMINAL DISPLAY OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
PRE-AUTHORIZATION
SWIPE CUSTOMER CARD
################
PRESS ENTER TO CONT
PRE-AUTHORIZATION
ENTER CLERK ID
PRE-AUTHORIZATION
ENTER INVOICE NUMBER
PRE-AUTHORIZATION
ENTER AMOUNT
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
APPROVED ######
PROVIDE TRANS RECORD
READY
SWIPE CUSTOMER CARD
Press PRE-AUTH key
Swipe Customer Card
Press ENTER
Key in your Clerk ID and press ENTER.
Note: This is an OPTIONAL prompt.
It only appears if the Clerk ID
propman has been enabled in Admin
83.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
It only appears if the Invoice Numbers
prompt has been enabled in Admin
08.
Key in amount to be authorized (without the
decimal point) and press ENTER.
Please wait
The cardholder must sign the unmasked copy
of the receipt.
Give the masked copy of the receipt to your
customer and retain the signed, unmasked
copy for your records.
Press the CANCEL/EXIT key to return to the
READY prompt.
20 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
CHAPTER 3: Processing Credit Transactions
3.7: Completing A Pre-Authorized Cr edit Transaction
Use this transaction to complete a Pre-Authorized transaction previously
processed on your terminal. This transaction captures the transaction for
settlement.
TERMINAL DISPLAY OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
FIND ORIGINAL?
YES - A NO – C
ENTER SEQUENCE NO
OF ORIGINAL TRANS
################
PRESS ENTER TO CONT
OLD CLERK ID ####
NEW CLERK ID
ADVICE
ENTER INVOICE NUMBER
OLD AMT. $##.##
ENTER NEW AMOUNT
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
APPROVED ######
PROVIDE TRANS RECORD
READY
SWIPE CUSTOMER CARD
Press ADVICE key
Press A
Key in the last 6 digits of the receipt number and
press ENTER. Do not include the dash from the
Pre-Authorized Transaction Receipt.
Confirm card number displayed on the screen
matches the Card Number on the receipt, then
press ENTER to continue.
Key in your Clerk ID and press ENTER.
OR
Press ENTER to accept the displayed Clerk ID.
Note: This is an OPTIONAL prompt.
It only appears if the Clerk ID propman
has been enabled in Admin 83.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
It only appears if the Invoice Numbers
prompt has been enabled in Admin 08.
Press ENTER to accept original authorized
amount or key in new amount and press
ENTER
Please wait
If your customer signed the original Pre-Authorized transaction receipt, then your customer is
not required to sign the “ADVICE” receipt. However, you must retain a copy of the ADVICE
receipt.
Press the CANCEL/EXIT key to return to the
READY prompt.
Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1 21
CHAPTER 3: Processing Credit Transactions
3.8: Processing Credit Card Advice Transaction
Use this transaction to complete Credit Purchase transactions that you were
unable to process at the time of the Sale due to System or Terminal problems. This transaction captures the transaction for settlement.
TERMINAL DISPLAY OPERATOR'S ACTION
READY
SWIPE CUSTOMER CARD
FIND ORIGINAL?
YES-A NO-C
ADVICE
ENTER ACCOUNT NO.
ENTER EXPIRY DATE
MMYY
ADVICE
ENTER CLERK ID
ADVICE
ENTER INVOICE NUMBER
ENTER ORIGINAL
AUTHORIZATION NUMBER
ADVICE
ENTER AMOUNT
DIALLING
CALL ANSWERED
SENDING / RECEIVING
PROCESSING
PRINTING
APPROVED ######
PROVIDE TRAN RECORD
READY
SWIPE CUSTOMER CARD
Press ADVICE key
Press C
Key in Cardholder number manually and press
ENTER
Key in the card’s expiry date and press ENTER
Key in your Clerk ID and press ENTER.
Note: This is an OPTIONAL prompt.
It only appears if the Clerk ID
propman has been enabled in Admin
83.
Key in the invoice number and press ENTER
OR
Press ENTER to leave this blank.
Note: This is an OPTIONAL prompt.
It only appears if the Invoice Numbers
prompt has been enabled in Admin
08.
Key in Authorization obtained from “Voice
Authorization” and press ENTER.
If the transaction was below your floor limit and
you did not obtain Voice Authorization, key in
the date when the original transaction was
made (DDMMYY) as your authorization number and press ENTER.
Key in amount of the transaction (without the
decimal point) and press ENTER.
Please wait
Retain a copy of receipt.
Press the CANCEL/EXIT key to return to
READY prompt
22 Moneris TRANSELECT (V2000) Merchant Operating Manual v.1.1
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