Moneris S80 User Manual

Using

Your

Terminal

Moneris® S80

(01/12)

Need help?

Call 1-866-319-7450

Record your Moneris merchant number here:

2

Contents

Moneris S80 .................................... 2

Card entry options ..............................

Transactions .................................... 5

4

Receipts ........................................

Reporting ....................................... 12

Administrative transactions .....................

End-of-day process ..............................

Troubleshooting ................................

10

21

22

25

1

Moneris S80

The S80 terminal is a cost effective, secure and ruggedized payment solution ideal for use in ﬁnancial, retail and service environments. Credit and Debit transactions are supported within the application. The S80 allows transaction receipts to be produced. The saved transactions within the current unsettled/ open batch are reviewable via the S80 display, and several different types of printed reports are also available.

Cards accepted

• Magnetic stripe cards

• Chip cards

6

8

7

5

9

3

2

3

1

4

10

2

Terminal keys

1

Menu key

2

Power key

3

ATM/Function

4

Numeric Keypad

5

LCD

6

Paper

7

Paper Tear

8

Paper cover release button

9

Card Swipe

10

Chip/Smartcard

Component Speciﬁcations:

Printer

• Thermal printer, Speed 20 lines/sec.

• Paper width: 58mm

• Paper roll outer diameter: 50mm

Magnetic Card Reader

• Track 1/2/3, bi-directional swipe

Display

• 128x64 pixel LCD, LED backlight

Keypad

• 10 alphanumeric keys

• 8 function plus 4 ATM style keys

• 1 power switch key

IC (Chip / Smartcard) card reader

• EMV 2000 compliant

Optional Devices

The S80 does not support any optional devices, such as external PINpads and Printers.

3

Card Entry Options

Insert: Chip cards

1. Wait for the “Insert, swipe or key card #” prompt to appear on the terminal, or just insert the card at the idle screen.

2. Either you or the customer inserts the card into the device’s chip reader.

3. The customer may be prompted to key in a PIN.

4. The chip card must remain inserted until the

“Please Remove Card” prompt appears. Note: Unless the device prompts otherwise, do not

swipe a chip card even if the card has a magnetic stripe.

Swipe: Magnetic stripe cards

1. Wait for the “Insert, swipe or key card #” prompt to appear on the terminal.

2. Swipe the card through the magnetic stripe reader. OR Just swipe the card at the idle screen.

Note: If the card has a chip and the terminal is enabled to read chip cards, the card must be inserted into the chip reader.

Manual entry

If all available card entry methods fail, you may manually enter the card number for credit cards. At the idle screen, or when the “Insert, swipe or key card #” prompt appears on the terminal, simply key in the card number and press OK.

Note: You will be prompted to enter the card’s expiry date.

The idle screen displays “SWIPE / INSERT CARD” To access the Main Menu, press the “MENU” key on the device. The MAIN MENU displays: 1 FINANCIAL 2 ADMIN 3 INITIALIZE

4

Transactions

All instructions in this guide begin at the Main Menu. To access the Transactions options from the Main Menu, select Financial Menu. To access the Financial Menu from any screen in the application, press the CANCEL key repeatedly until the Main Menu appears.

Financial transactions

General guidelines

1. Determine the transaction to be processed (e.g. Purchase or Refund).

2. Establish the means of payment (credit or debit).

3. Enter the card data on the S80 device (see page 4).

4. Follow the terminal prompts (see pages 8 and 9).

Note: Prompts may vary depending on variables such as terminal setup, merchant setup and card type.

5. Process receipts (see page 10).

Purchase

Sale of goods or services using a debit or credit card.

1. Insert card (if chip card), or swipe card, or manually enter key card number and proceed to step 5 below, or follow at step 2.

2. Scroll to FINANCIAL and press OK, or just press 1.

3. Scroll to PURCHASE and press OK, or just press 1.

4. Insert card, swipe card, or manually enter card

number.

5. Key in the purchase amount, press OK, then follow

the prompts. Refer to the Merchant prompts table (see page 8).

6. Process receipts (see page 10).

Pre-Auth

Authorizes a temporary amount when the ﬁnal purchase amount is unknown (e.g., hotel or car rental).

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to PRE-AUTH and press OK, or just press 5.

5

4. Insert card (if chip card), or swipe card, or manually key in the card number.

5. Key in the amount, press OK, then follow the prompts. Refer to the Merchant prompts table (see page 8).

6. Process receipts (see page 10).

Note: When the ﬁnal amount of the purchase is known, you must perform a Pre-Auth Completion (see below) for the ﬁnal amount using the same card number.

Pre-Auth Completion

Used to ﬁnish a Pre-Authorization once the ﬁnal amount is known.

IMPORTANT: The Completion must be performed on the same terminal using the same card as the Pre-Authorization.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to COMPLETION and press OK, or just press 6.

4. Key in the invoice number of the Pre-Auth to be

completed and press OK.

5. Verify the correct Pre-Auth was selected or use PREV

and/or NEXT to search for the correct transaction, then enter the completion amount and press OK.

6. Follow the subsequent prompts. Refer to the

Merchant prompts table (see page 8).

7. Process receipts (see page 10).

Refund

Credits a customer’s account for a previous purchase.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to REFUND and press OK, or just press 2.

4. Key in the password and press OK.

5. Insert card (if chip card), or swipe card, or manually

key in the card number.

6

6. Key in the amount, press OK, then follow the prompts.

Refer to the Merchant prompts table (see page 8).

7. Process receipts (see page 10).

Correction (Void)

Cancels (voids) a previous purchase or refund.

Note: Credit card corrections MUST be processed in the same batch as the original transaction.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to CORRECTION and press OK, or just press 3.

4. Key in the password and press OK.

5. Key in the invoice number of the transaction to void

and press OK.

6. Verify the correct transaction was selected or use

PREV and/or NEXT to search for the correct transaction, then follow the prompts. Refer to the Merchant prompts table (see page 8).

7. Process receipts (see page 10).

Force Post

Completes a voice-authorized purchase.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to FORCE POST and press OK, or just press 7.

4. Insert card (if chip card), or swipe card, or manually

key in the card number.

5. Key in the Force Post amount, press OK, then follow

the prompts. Refer to the Merchant prompts table (see page 8).

Note: At the “Enter Approval Code” prompt, enter the code from the dropped transaction or that was received from IVR.

6. Process receipts (see page 10).

7

Merchant prompts

This table lists prompts you might see during a POS transaction, along with the actions to take for each one.

Merchant prompts Merchant actions

Insert, swipe or key card #

Enter Last 4 Acc # Digits

Enter Expiry Date MMYY

Imprint card Press OK

Enter Operator Id

Enter Receipt Number

Enter Invoice

Pass to Customer

Return To Clerk

PURCHASE $nnnnn.nn TIP $nnnnn.nn TOTAL $nnnnn.nn Press OK to conﬁrm

Press OK for customer copy

Enter Cashback Amount

Insert EMV chip card into chip reader, or slide the card through the card reader, or key in the card number and press OK.

Key in the last 4 digits of the card number and press OK.

Key in the card’s expiry date and press

OK.

Take manual imprint of card then press

OK.

Key in the Operator ID and press OK. (Operator ID refers to Clerk ID)

Key in the Receipt/Invoice number and press OK or simply press OK to leave blank.

Key in invoice number from Pre-Authorized receipt and press OK.

Pass the terminal to your customer.

When the customer sees this prompt, retrieve the terminal then press OK to continue the transaction. If Cash Back is enabled, check for the cashback amount on this screen.

Press OK to continue or select CORR to return to “Enter Amount”.

Tear off the receipt and press OK.

Key in a dollar amount (or nothing at all) and press OK.

8

Customer prompts

This table lists prompts your customers might see during a POS transaction, along with the actions to take for each one.

Customer prompts Customer actions

Fee $1.00 OK? OK Cancel

Enter tip% or amount

Enter Tip Amount $nnnnn.nn

PURCHASE $nnnnn.nn TIP $nnnnn.nn CASHBACK $nnnnn.nn TOTAL $nnnnn.nn Press OK to conﬁrm

Select Account CHQ SAV

Enter PIN + OK

Remove Card

PURCHASE $nnnnn.nn TIP $nnnnn.nn CASHBACK $nnnnn.nn FEE $nnnnn.nn TOTAL $nnnnn.nn Press OK to conﬁrm

If cashback has been selected then that fee is used, otherwise just the regular debit fee is used. Select OK to accept the

fee or CANCEL to cancel the transaction.

Select a displayed percentage by pressing F1 or F2 or F3, or select $$ to show the tip amount screen.

Key in a dollar amount (or nothing at all) and press OK.

Press OK to continue or select CORR to return to “Enter Amount”.

Select CHQ (for Chequing account) or

SAV (for Savings account.)

Key in their PIN (Personal Identiﬁcation Number) and press OK.

Remove their chip card from the reader.

Note: Do not remove the chip card until “Remove Card” appears on the terminal.

Press OK to continue or select CORR to return to “Enter Amount”.

9

Receipts

Useful Codes

The Invoice # is the four-digit Invoice number printed on the Pre-Auth receipt just above the approval text.

Signing Credit Card Receipts

Merchant copy

Always retain this copy for your records, but note:

• If a signature line is printed, obtain the cardholder’s

signature.

• If VERIFIED BY PIN is printed, do not obtain a signature.

Customer Copy

Give this copy to the customer, but note:

• If a merchant signature line is printed, sign this copy.

Custom Header Lines (Max 4)

Txn type Txn amt Tip

Txn total

Masked Card# Txn Date/Time Ref# & [C]hip Auth# Card type AID

Invoice#

Approval text, Includes bank Resp Code

Veriﬁed by PIN or signature line Cardholder Agreement

Custom Trailer Lines (Max 4)

Copy type

10

Reprint a receipt

Prints a duplicate copy of a receipt.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press

to select “Fn” for FINANCIAL.

3. Scroll to REPRINT and press OK, or just press 4.

4. Enter the Invoice Number of the transaction for

which a duplicate receipt is required.

5. Duplicate receipt prints with **DUPLICATE**

appearing immediately below the 4 custom receipt header lines.

11

Reporting

Operator Detail Report

A report detailing the transactions performed for a single operator or all operators is available. This assumes that the conﬁgurable operator ID prompt is enabled during transaction processing.

1. Make sure the terminal is at either the “MAIN MENU”

or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen: a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen:

b) Press

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to OPER DETAIL and press OK, or just press 5.

5. Enter an operator ID to select that one operator, or press OK with no data entry to select all operators.

6. Print report, which looks like:

to select “Ad” for ADMIN MENU.

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time

Invoice#, Card/Txn Type & Amount

Total value for operator Total tips for operator

End of Report marker

Note: If a report for all operators is requested (Operator Summary Report) then an ordered report is generated with the operator ID printed above the invoice, card, transaction and total heading. This section is then repeated for each unique operator ID.

12

Tip Detail Report

The tip detail report provides details of all transactions that include tip amount. The report format is the same as the “Invoice Detail” report on page 16.

1. Make sure the terminal is at either the “MAIN MENU”

or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen:

b) Press

to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to TIP DETAIL and press OK, or just press 6.

5. Print report.

Pre-Auth Report

This report prints all the open Pre-Auth transactions from the current batch. The report format is the same as the “Invoice Detail” report on page 16.

1. Make sure the terminal is at either the “MAIN MENU”

or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to PRE-AUTH and press OK, or just press 7.

5. Print report.

13

Card Summary Report

The summary report provides totals for credit and debit transactions. If a particular card type does not have any activity in the batch, that card type is not included in the summary report.

1. Make sure the terminal is at either the “MAIN MENU”

or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen: a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen:

b) Press

to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to CARD SUMMRY and press OK, or just press 3.

5. Print report, which looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time

Category

#Purchases, total amt #Refunds, total amt #Surcharge Fees, total amt #Cashback Fees, total amt #Cashbacks, total amt

Total for all debit txns

End of Report marker

15

Invoice Detail Report

Prints a detail report of all transactions in the current open batch ordered by Invoice Number. This report is printed after the Batch Close transaction is performed on the terminal.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to INVOICE DET and press OK, or just press 1.

5. Print report, which looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time Inv#, card type, txn type, entry method Masked Card# Operator ID (optional) Txn date/time Reference# and [S]wiped or [M]anual Host Response Txn Amount Optional: Cashback amt Tip amount Surcharge amt Total amount

Inv#, card type, txn type, entry method Masked Card# Operator ID (optional) Txn date/time Reference# and [S]wiped or [M]anual Host Response Txn Amount Optional: Tip amount Total amount End of Report marker

Note:

1. Voided transactions are displayed in the Invoice

Detail report.

2. The Card Numbers are masked. For example,

card number 1234567890123456 is printed as XXXXXXXXXXXX3456

16

Card Detail Report

Prints a detail report of all transactions in the current open batch ordered by Card Type.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen:

b) Press

to select “Ad” for ADMIN MENU.

1. Scroll to REPORTS and press OK, or just press 2.

2. Scroll to CARD DETAL and press OK, or just press 2.

3. Print report, which looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time

Card Type Inv#, card type, txn type, entry method Masked Card# Operator ID (optional) Txn date/time Reference# and [S]wiped or [M]anual Host Response Txn Amount Optional: Tip amount Total amount

Card Type Inv#, card type, txn type, entry method Masked Card# Operator ID (optional) Txn date/time Reference# and [S]wiped or [M]anual Host Response Txn Amount Optional: Cashback amount Tip amount Surcharge amount Total amount End of Report marker

Note:

1. Voided transactions are displayed in the Card Detail

report.

2. If no transactions are present for a particular card

type, the card type is not displayed in the report.

3. The Card Numbers are masked. For example,

card number 1234567890123456 are printed as XXXXXXXXXXXX3456

17

Host Totals Report

The Host Totals report will display the terminal batch Credit/Debit/Total amounts, then connect to the host, print a report of the host Credit/Debit/Total amounts, and if the batch is in balance. This function does not settle/close the current terminal batch. To settle/ close the current terminal batch, please refer to the “End-of-Day Process” section on page 23.

1. Make sure the terminal is at either the “MAIN MENU”

or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen: a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen: b) Press

to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to HOST TOTALS and press OK, or just press 8.

5. Print report, which looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time

Batch Status

Host Totals

Card type, qty, & subtotal

Grand Total, txn quantity and total

End of Report marker

18

EMV Parameters Report

Only the “Ofﬂine Inf” option is currently supported. Selecting the “Ofﬂine Inf” menu item will print a list of the ofﬂine EMV tags.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen:

b) Press

to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to EMV INFO and press OK, or just press 9.

5. Scroll to OFFLINE INF and press OK, or just press 3.

6. Print report.

19

Conﬁguration Report

The Conﬁguration report provides a detailed list of the terminal settings and parameters.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen: b) Press

to select “Ad” for ADMIN MENU.

3. Scroll to REPORTS and press OK, or just press 2.

4. Scroll to CONFIG and press OK, or just press 0.

5. Print report, which looks like:

Report type

Merchant ID Terminal ID Report date/time

Payment application version Merchant ID Default txn type Operator ID On/Off Receipt # prompt On/Off Fraud check On/Off Language setting (English/French) Tipping On/Off Custom header lines Custom trailer lines

Debit options Surcharge amount Cashback On/Off

Communications settings

End of Report marker

Note: ON and OFF mean Enabled and Disabled, respectively.

20

Administrative transactions

Re-Initialization

This performs a parameter download from the Moneris host.

Note: If transactions are present in the current batch, you must close the batch ﬁrst (see next section) then return here.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to INITIALIZE and press OK, or just press 3. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select the Init function.

3. Key in the password and press OK.

4. Scroll to DOWNLOAD and press OK, or just press 3.

21

End-of-Day Process

The end of day or batch settlement is processed in two ways based on merchant set up at the host level:

• Close batch: The merchant needs to initiate the

batch settlement at the end of the business day.

• Clear batch: The host initiates the batch settlement

at a speciﬁc time and the merchant will only print the report for reconciliation purposes.

Step 1. Process a Batch Close transaction

1. Make sure the terminal is at either the “MAIN MENU”

or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to ADMIN and press OK, or just press 2.

Or from idle “SWIPE / INSERT CARD” screen: b) Press to select “Ad” for ADMIN MENU.

3. Scroll to CLOSE BATCH/CLEAR BATCH and press OK,

or just press 3.

4. Key in the password and press OK.

5. Press the key (“Yes”) to print the Batch Close report

(see Batch Close Report #1 below) and Invoice Detail report (see page 16). Press the key (“No”) to print a summary Batch Close report only (see Batch Close Report #2 below).

6. Press OK to conﬁrm the close and to print the various

reports.

7. If (“Yes”) was selected at step 5 above, press OK

to print the Invoice Detail Report (see page 16).

22

Step 2. Conﬁrmation

If the batch is NOT in balance, call Moneris the next business day for reconciliation assistance.

The Batch Settlement Report looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Batch Open and Close date/time

Batch Status

Section Title

Host #Txns & Total

Section Title

Store #Txns & Total

End of Report marker

23

Batch Close Report #1

(“Yes” selected) looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time

Batch Status

Host Totals

Card type, qty, & subtotal Card type, qty, & subtotal

Grand Total, txn quantity and total

Batch settled with host

Txn type, qty, & subtotal Txn type, qty, & subtotal Txn type, qty, & subtotal

Grand Total, txn quantity and total

End of Report marker

Batch Close Report #2

(“No” selected) looks like:

Report type

Custom Header Lines (Max 4)

Merchant ID Terminal ID Report date/time

Batch Status

Batch settled with host

Txn type, qty, & subtotal Txn type, qty, & subtotal Txn type, qty, & subtotal

Grand Total, txn quantity and total

End of Report marker

24

Troubleshooting

If an error message appears, ﬁ rst press the key or the key to clear the message then retry the transaction. If the error message reappears and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call us toll free at 1-866-319-7450.

Error message Solution

No Dialtone Connect Line!

Host Busy Try Again

No Answer

Host Timeout

Line Lost

Connection Error

• Conﬁ rm that the dial connection is correct and secure. See “Connecting the S80 Terminal” on page 26.

• The dial line should be a dedicated analog phone line that is not shared with other appliances (i.e. fax). Sharing the line can cause connection disruptions.

• Check the dedicated dial line by plugging in a telephone handset; lift the receiver to see if you hear a dial tone.

• Conﬁ rm the dial host number. See “Communications Setup”, in section “2. Host Phone Number” on page 27.

• Try again.

• Conﬁ rm the dial host number. See “Communications Setup”, in section “2. Host Phone Number” on page 27.

• Try again.

• The dial line should be a dedicated analog phone line that is not shared with other appliances (i.e. fax). Sharing the line can cause connection disruptions.

• Please try again.

• The dial line should be a dedicated analog phone line that is not shared with other appliances (i.e. fax). Sharing the line can cause connection disruptions.

• Please try again.

• Conﬁ rm that the IP connection is correct and secure. See “Communications

Setup”, in section “3. Ethernet IP Host” on page 27.

• Cycle terminal power and observe IP connection status displayed at the bottom of the initialization screen. A successful connection will display the DHCP IP address.

25

Error message Solution

Re-dialing

• Conﬁrm the dial host number. See “Communications Setup”, in section “2. Host Phone Number” on page 27.

• Try again.

Unsuccessful!

• Complete initialization steps and try parameter download again. See “Terminal Initialization” on page 27.

• Check phone and/or Ethernet cable connections. See “Connecting the S80 Terminal” on page 26.

• Check communications settings. See “Communications Setup” on page 26.

• Check host availability.

Batch nearly full

Warning that the open batch is 95% full.

• Perform batch settlement as soon as possible. See pages 22 and 23.

Settlement Required

Maximum number of 600 transactions has been reached.

• Perform batch settlement immediately. See pages 22 and 23.

Host Download Required Press OK

Paper Out Add Paper

• Initialize the terminal and perform parameter download. See “Terminal Initialization” on page 27.

• Follow paper load instructions to replace paper roll. See “Loading & Changing the Paper Roll” on page 28.

• Make sure paper roll cover is securely shut.

26

Connecting the S80 Terminal

• Place the S80 face down on a stable table or work

surface.

• Detach the plastic cable/cord shield by squeezing

in on the two upper tabs.

• Plug the round barrel end connector of the power

adapter cord, into the S80 “POWER” jack.

• Plug the required communications cord(s) into the

proper communications socket(s) (refer to image below).

• Plug Ethernet cable into the “LAN” socket, and/or:

• Plug the telephone line cable into the “LINE”

socket.

• Run the cables through the recessed cable guides,

and snap the plastic cable/cord shield back in place.

• Plug the S80 power cord into available electrical

wall jack or power bar.

• Switch the terminal on by pressing the power

button.

USB PORT

Communications Setup

1. Communication Type

• The default terminal communication setting

is Ethernet/IP primary with Dial backup.

• To conﬁrm or change the communication type:

• Press MENU

• Press 2 to select Admin

• Press 1 to select Settings (Enter Password)

• Press 9 to select Term Setup (Enter Password)

• Press 1 to select Com Type

• Press to select “Yes” to change the communication

type between Dial and Ethernet.

27

2. Host Phone Number

• To conﬁrm or change the phone number:

• Press MENU

• Press 2 to select Admin

• Press 1 to select Settings (Enter Password)

• Press 9 to select Term Setup (Enter Password)

• Press 2 to select Phone #

• Press 1 to select Host

• Press to select “Yes” to change the phone number,

or press to select “No” to leave it unchanged.

• The default Moneris production numbers (by national

region) are as follows:

If your merchant number begins with:

00301

00302

00304

Key in:

1-888-699-7299

1-888-358-8602

1-888-332-8433

3. Ethernet IP Host

• To conﬁrm or change the IP host address select the

following menu items:

• Press MENU

• Press 2 to select Admin

• Press 1 to select Settings (Enter Password)

• Press 9 to select Term Setup (Enter Password)

• Press 8 to select Ethernet

• Press 1 to select Host

• Press to select “Yes” to change the IP host address,

or press to select “No” to leave it unchanged.

• The default Moneris production host URL is

IPGATE.MONERIS.COM

Terminal Initialization

SWIPE/ INSERT

MAIN MENU

1 FINANCIAL 2 ADMIN

3 INITIALIZE

28

CARD

Fn Ad Init

Function Key

OR

1. The terminal initialization functions are quickly accessible from the idle “SWIPE / INSERT CARD” screen, by selecting the “Init” option with the function key, or by selecting MENU and pressing 3 to select “INITIALIZE”.

2. Key in the password.

The default password is “9876”. However it is advisable that the merchant change their password.

3. From the “INITIALIZE” menu, press 1 to select “TERM ID”.

4. Press to select “Yes” to change the Terminal ID. Enter the Terminal ID (Look on bottom of your terminal. The Terminal ID (8-digit number) is printed on a sticker and appears as “ID:83xxxxxx”).

5. Press 2 to select “MERCHANT ID”. Press

to select “Yes” to change the MERCHANT ID. Enter your 13 digit “MERCHANT ID”.

6. Press 3 to select the “DOWNLOAD”, to complete a parameter download from the Moneris host.

7. The terminal should now be ready to process transactions.

Loading & Changing the Paper Roll

• Press the paper cover release button to unlock &

release the paper roll cover.

• Open the paper roll cover fully to access the paper

roll compartment.

• Place the paper roll in the compartment making

sure that the paper feeds from the underside of the roll, towards the paper tear bar.

Make sure the paper is feeding towards the paper tear bar.

Place paper roll in paper roll compartment.

• Pull the end of the paper out of the compartment

beyond the tear bar, and close the paper roll cover. Tear off any excess paper if required.

29

Problem Solution

Terminal is unable to connect; Ethernet.

• Conﬁrm that the IP connection is correct and secure. See “Communications Setup”, in section “3. Ethernet IP Host” on page 27.

• Switch the terminal power off then on again. Conﬁrm that DHCP connection is established during initialization. A successful connection will display the IP address (i.e. 172.16.50.9:1180).

• Print “Conﬁguration” report and conﬁrm settings. See page 20.

• Test Connection by performing parameter download. See “Terminal Initialization” on page 27.

• Conﬁrm CONNECTION type. See “Communications Setup”, in section “1. Communication Type” on page 26.

Terminal is unable to connect; Dial.

• Print “Conﬁguration” report and conﬁrm settings. See page 20.

• Check physical connection. See “Connecting the S80 Terminal” on page 26.

• Test Connection by performing

parameter download. See “Terminal Initialization” on page 27.

• Conﬁrm CONNECTION type. See

“Communications Setup”, in section “1. Communication Type” on page 26.

• Conﬁrm the HOST phone number. See

“Communications Setup”, in section “2. Host Phone Number” on page 27.

Blank screen on device

Card swipe not working (card swipe not detected)

30

• Check that S80 power adapter barrel

connector is plugged into S80 “POWER” port, and that the other end is plugged into a working power outlet. See

“Connecting the S80 Terminal” on page 26.

• The green LED light on the power

adapter “brick” should be on.

• Press and hold the S80 power button

for a few seconds, to see if it powers on.

• If a chip card is swiped the terminal

application will prompt to insert chip card in chip/smartcard reader.

Problem Solution

Blank receipt

• Insure that the paper roll is fed correctly. See “Loading & Changing the Paper Roll” on page 28.

• Is a thermal paper roll being used? Is the correct (outside) part of the thermal paper roll contacting the printer head? See “Loading & Changing the Paper Roll” on page 28.

Sticky, unresponsive keys

• A liquid spill onto the keymat can cause key presses to stick, and/or damage the device.

• Clean the keymat area with a damp cloth. Do not spray any product directly onto the keymat.

• Cycle the power on the S80 by pressing the power button, and try the key presses again.

Terminal constantly reboots

• Cycle the power on the S80 by pressing the power button.

• Call Moneris technical support at 1-866-319-7450.

Terminal dials slowly

• If the terminal is in pulse dial mode, switch to tone dialling if available. See “Communication Setup” in section “2. Host Phone number” on page 27 , and follow the terminal prompts until you see the option to change between tone or pulse dialing.

Terminal is frozen or locked

• Cycle the power on the S80 by pressing the power button.

• Call Moneris technical support at 1-866-319-7450.

Terminal beeps constantly

• Cycle the power on the S80 by pressing the power button.

• Call Moneris technical support at 1-866-319-7450.

31

Notes

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32

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33

Need help?

Please contact the Moneris Merchant Service Centre toll-free at 1-866-319-7450 (open 24 hours a day, 7 days a week).

If you use Merchant Direct, you can also contact us online. Simply log in to Merchant Direct and use the Message Centre to send a secure message directly to the Moneris Merchant Service Centre.

For more information, visit the Moneris S80 product webpage at moneris.com/S80.

Shop for point-of-sale supplies and paper online at

shopmoneris.com.

Important: You must use the exact power adaptor and cables provided by Moneris Solutions to work with the Moneris S80 terminal. Failure to do so may affect the operability of or cause damage to the equipment.

Moneris and the Moneris Solutions design are registered trademarks of

®

Moneris Solutions Corporation. All other marks or registered trademarks are the marks or registered trademarks of their respective owners.

All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.

For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its afﬁliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its afﬁliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris Debit Card and Terminal Agreement, as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/en/Support/Downloads/MerchantManuals.aspx.

PAX-S80-UYT-E (01/12)

Moneris S80 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual