Moneris S80 User Manual

Using

Your

Terminal

Moneris® S80

(01/12)

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Contents

Moneris S80 .................................... 2

Card entry options ..............................

Transactions .................................... 5

Receipts ........................................

Reporting ....................................... 12

Administrative transactions .....................

End-of-day process ..............................

Troubleshooting ................................

Moneris S80

The S80 terminal is a cost effective, secure and ruggedized payment solution ideal for use in ﬁnancial, retail and service environments. Credit and Debit transactions are supported within the application. The S80 allows transaction receipts to be produced. The saved transactions within the current unsettled/ open batch are reviewable via the S80 display, and several different types of printed reports are also available.

Cards accepted

• Magnetic stripe cards

• Chip cards

Terminal keys

Menu key

Power key

ATM/Function

Numeric Keypad

LCD

Paper

Paper Tear

Paper cover release button

Card Swipe

Chip/Smartcard

Component Speciﬁcations:

Printer

• Thermal printer, Speed 20 lines/sec.

• Paper width: 58mm

• Paper roll outer diameter: 50mm

Magnetic Card Reader

• Track 1/2/3, bi-directional swipe

Display

• 128x64 pixel LCD, LED backlight

Keypad

• 10 alphanumeric keys

• 8 function plus 4 ATM style keys

• 1 power switch key

IC (Chip / Smartcard) card reader

• EMV 2000 compliant

Optional Devices

The S80 does not support any optional devices, such as external PINpads and Printers.

Card Entry Options

Insert: Chip cards

1. Wait for the “Insert, swipe or key card #” prompt to appear on the terminal, or just insert the card at the idle screen.

2. Either you or the customer inserts the card into the device’s chip reader.

3. The customer may be prompted to key in a PIN.

4. The chip card must remain inserted until the

“Please Remove Card” prompt appears. Note: Unless the device prompts otherwise, do not

swipe a chip card even if the card has a magnetic stripe.

Swipe: Magnetic stripe cards

1. Wait for the “Insert, swipe or key card #” prompt to appear on the terminal.

2. Swipe the card through the magnetic stripe reader. OR Just swipe the card at the idle screen.

Note: If the card has a chip and the terminal is enabled to read chip cards, the card must be inserted into the chip reader.

Manual entry

If all available card entry methods fail, you may manually enter the card number for credit cards. At the idle screen, or when the “Insert, swipe or key card #” prompt appears on the terminal, simply key in the card number and press OK.

Note: You will be prompted to enter the card’s expiry date.

The idle screen displays “SWIPE / INSERT CARD” To access the Main Menu, press the “MENU” key on the device. The MAIN MENU displays: 1 FINANCIAL 2 ADMIN 3 INITIALIZE

Transactions

All instructions in this guide begin at the Main Menu. To access the Transactions options from the Main Menu, select Financial Menu. To access the Financial Menu from any screen in the application, press the CANCEL key repeatedly until the Main Menu appears.

Financial transactions

General guidelines

1. Determine the transaction to be processed (e.g. Purchase or Refund).

2. Establish the means of payment (credit or debit).

3. Enter the card data on the S80 device (see page 4).

4. Follow the terminal prompts (see pages 8 and 9).

Note: Prompts may vary depending on variables such as terminal setup, merchant setup and card type.

5. Process receipts (see page 10).

Purchase

Sale of goods or services using a debit or credit card.

1. Insert card (if chip card), or swipe card, or manually enter key card number and proceed to step 5 below, or follow at step 2.

2. Scroll to FINANCIAL and press OK, or just press 1.

3. Scroll to PURCHASE and press OK, or just press 1.

4. Insert card, swipe card, or manually enter card

number.

5. Key in the purchase amount, press OK, then follow

the prompts. Refer to the Merchant prompts table (see page 8).

6. Process receipts (see page 10).

Pre-Auth

Authorizes a temporary amount when the ﬁnal purchase amount is unknown (e.g., hotel or car rental).

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to PRE-AUTH and press OK, or just press 5.

4. Insert card (if chip card), or swipe card, or manually key in the card number.

5. Key in the amount, press OK, then follow the prompts. Refer to the Merchant prompts table (see page 8).

6. Process receipts (see page 10).

Note: When the ﬁnal amount of the purchase is known, you must perform a Pre-Auth Completion (see below) for the ﬁnal amount using the same card number.

Pre-Auth Completion

Used to ﬁnish a Pre-Authorization once the ﬁnal amount is known.

IMPORTANT: The Completion must be performed on the same terminal using the same card as the Pre-Authorization.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to COMPLETION and press OK, or just press 6.

4. Key in the invoice number of the Pre-Auth to be

completed and press OK.

5. Verify the correct Pre-Auth was selected or use PREV

and/or NEXT to search for the correct transaction, then enter the completion amount and press OK.

6. Follow the subsequent prompts. Refer to the

Merchant prompts table (see page 8).

7. Process receipts (see page 10).

Refund

Credits a customer’s account for a previous purchase.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to REFUND and press OK, or just press 2.

4. Key in the password and press OK.

5. Insert card (if chip card), or swipe card, or manually

key in the card number.

6. Key in the amount, press OK, then follow the prompts.

Refer to the Merchant prompts table (see page 8).

7. Process receipts (see page 10).

Correction (Void)

Cancels (voids) a previous purchase or refund.

Note: Credit card corrections MUST be processed in the same batch as the original transaction.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to CORRECTION and press OK, or just press 3.

4. Key in the password and press OK.

5. Key in the invoice number of the transaction to void

and press OK.

6. Verify the correct transaction was selected or use

PREV and/or NEXT to search for the correct transaction, then follow the prompts. Refer to the Merchant prompts table (see page 8).

7. Process receipts (see page 10).

Force Post

Completes a voice-authorized purchase.

1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU.

2. From the MAIN MENU screen:

a) Scroll to FINANCIAL and press OK, or just press 1. Or from idle “SWIPE / INSERT CARD” screen:

b) Press to select “Fn” for FINANCIAL.

3. Scroll to FORCE POST and press OK, or just press 7.

4. Insert card (if chip card), or swipe card, or manually

key in the card number.

5. Key in the Force Post amount, press OK, then follow

the prompts. Refer to the Merchant prompts table (see page 8).

Note: At the “Enter Approval Code” prompt, enter the code from the dropped transaction or that was received from IVR.

6. Process receipts (see page 10).

Merchant prompts

This table lists prompts you might see during a POS transaction, along with the actions to take for each one.

Merchant prompts Merchant actions

Insert, swipe or key card #

Enter Last 4 Acc # Digits

Enter Expiry Date MMYY

Imprint card Press OK

Enter Operator Id

Enter Receipt Number

Enter Invoice

Pass to Customer

Return To Clerk

PURCHASE $nnnnn.nn TIP $nnnnn.nn TOTAL $nnnnn.nn Press OK to conﬁrm

Press OK for customer copy

Enter Cashback Amount

Insert EMV chip card into chip reader, or slide the card through the card reader, or key in the card number and press OK.

Key in the last 4 digits of the card number and press OK.

Key in the card’s expiry date and press

OK.

Take manual imprint of card then press

OK.

Key in the Operator ID and press OK. (Operator ID refers to Clerk ID)

Key in the Receipt/Invoice number and press OK or simply press OK to leave blank.

Key in invoice number from Pre-Authorized receipt and press OK.

Pass the terminal to your customer.

When the customer sees this prompt, retrieve the terminal then press OK to continue the transaction. If Cash Back is enabled, check for the cashback amount on this screen.

Press OK to continue or select CORR to return to “Enter Amount”.

Tear off the receipt and press OK.

Key in a dollar amount (or nothing at all) and press OK.

Customer prompts

This table lists prompts your customers might see during a POS transaction, along with the actions to take for each one.

Customer prompts Customer actions

Fee $1.00 OK? OK Cancel

Enter tip% or amount

Enter Tip Amount $nnnnn.nn

PURCHASE $nnnnn.nn TIP $nnnnn.nn CASHBACK $nnnnn.nn TOTAL $nnnnn.nn Press OK to conﬁrm

Select Account CHQ SAV

Enter PIN + OK

Remove Card

PURCHASE $nnnnn.nn TIP $nnnnn.nn CASHBACK $nnnnn.nn FEE $nnnnn.nn TOTAL $nnnnn.nn Press OK to conﬁrm

If cashback has been selected then that fee is used, otherwise just the regular debit fee is used. Select OK to accept the

fee or CANCEL to cancel the transaction.

Select a displayed percentage by pressing F1 or F2 or F3, or select $$ to show the tip amount screen.

Key in a dollar amount (or nothing at all) and press OK.

Press OK to continue or select CORR to return to “Enter Amount”.

Select CHQ (for Chequing account) or

SAV (for Savings account.)

Key in their PIN (Personal Identiﬁcation Number) and press OK.

Remove their chip card from the reader.

Note: Do not remove the chip card until “Remove Card” appears on the terminal.

Press OK to continue or select CORR to return to “Enter Amount”.

+ 25 hidden pages

Moneris S80 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual