Moneris PAYD Pro e355 Setup Manual
Setting up Your e355
for Android™
10/17
For more information
and assistance:
Web: getpayd.com/paydpro/support
Email: info@getpayd.com
Toll-free: 1-855-423-PAYD (7293)
Record your Moneris® merchant ID here:
____________________________________
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Contents
Introduction ................................................................................................ 2
Before you get started .............................................................................. 3
Learning about e355 basics .................................................................... 4
Pairing a new e355 with your mobile device: Bluetooth ................ 5
Pairing a new e355 with your mobile device: Wi-Fi ....................... 14
Using the e355: best practices ............................................................. 29
Things to do before starting a PAYD Pro transaction 29
Staying within communication range 29
Communication status indicators 29
Powering on the e355 30
Conserving e355 battery power 30
Maintaining battery charge/powering off the e355 31
e355 keyboard: entering numbers, letters, and special characters 32
Merchant support .................................................................................... 33
2 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
Introduction
PAYD Pro allows you to accept Interac® Debit and credit payments right on
your mobile device, just about anywhere your business takes you.
This guide provides instructions on how to pair a Moneris e355 PIN Pad with
an Android mobile device (referred to as "mobile device" or "device").
Note: For instructions on how to use PAYD Administration to manage your
PAYD Pro store and any other registered account users, refer to the Using
Moneris® PAYD Administration guide (visit getpayd.com/paydpro/support to
download a copy).
3
Before you get started
1. Ensure that you have the following components:
A mobile device that supports Bluetooth® and/or Wi-Fi connectivity.
Note: If you want to pair the e355 via Wi-Fi, ensure that you have
access to a secure (non-public) Wi-Fi network using WPA2 encryption.
e355 and USB charging cable (provided in your welcome kit).
Note: You will be required to plug this cable into a powered USB
port (e.g., on a computer).
The e355's terminal ID (also known as the "PIN Pad ID"), which is an
eight-digit alpha-numeric code starting with "E1" (e.g., "E1012345")
that is printed on a label affixed to the underside of the e355.
Important! You will be required to refer to this terminal ID during
the setup procedures.
2. Ensure that you have your PAYD employee ID (username), store ID, and
password.
If you do not have the required components and IDs, please contact
us: call 1-855-423-PAYD (7293) or email info@getpayd.com.
3. Visit Google Play™, and download/install the latest version of the PAYD
App onto your mobile device.
4. Confirm that the PAYD App is closed so that it is not running in the
background on your mobile device.
5. Proceed to Learning about e355 basics on page 4.
4 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
Learning about e355 basics
1. Familiarize yourself with the key elements of the e355:
Label
Description
1
Charge indicator light (right side of the e355)
2
Micro-USB port (right side of the e355)
Plug the USB charging cable here.
3
Cancel key (red)
Clear a displayed message, or cancel a transaction.
Power off the e355 (press and hold down
until the e355 beeps and starts to power off).
4
Correct key (yellow)
Clear data entered on the e355.
5
OK/Enter key (green)
Submit data or acknowledge a message on the e355.
Power on the e355 (press and hold down until the
e355 starts to power on).
6
Chip Reader (slot at the bottom of the e355)
Insert debit/credit chip cards into the slot.
7
Display Screen/Contactless Reader
To do contactless transactions, tap/wave debit/credit
cards over the screen.
8
Magnetic Stripe Reader (slot along the top of the e355)
Swipe debit/credit cards in the slot.
9
Contactless Reader Indicator (lights up during transactions)
2. Once you have familiarized yourself with the e355, follow the setup
procedures for instructions on how to pair the e355 with your mobile
device:
To pair the e355 via Bluetooth, proceed to page 5.
To pair the e355 via Wi-Fi, proceed to page 14.
1
2345678
9
5
Pairing a new e355 with your
mobile device: Bluetooth
Follow the steps below to pair and initialize the e355 via Bluetooth.
Important! Before you begin this setup procedure, ensure that the PAYD App
is closed so that it is not running in the background on your mobile device.
1. Power on the e355
a. Plug the small end of the USB charging cable into the micro-USB port on
the e355 (see page 4).
Important! Use the USB charging cable provided with the e355.
Failure to do so may affect the operability of or cause damage to the
e355.
b. Plug the other end of the USB charging cable into a powered USB port
(e.g., on a computer).
Note: Leave the USB charging cable connected to the e355 for the
remainder of the e355 setup procedures.
c. Wait while the e355 powers on.
d. When the "LANGUAGE/LANGUE" screen
displays, proceed to step 2 (Ready your
mobile device for Bluetooth pairing) on
page 6.
SELECT / CHOISIR
LANGUAGE/LANGUE
1 - ENGLISH
2 - FRANCAIS
1
6 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
2. Ready your mobile device for Bluetooth pairing
a. Power on the mobile device with which you want to pair the e355.
b. Ensure that Bluetooth is turned on, the mobile device is discoverable,
and its Bluetooth settings screen is displayed.
Note: If the mobile device has ever been paired with a different e355 or
another type of PIN Pad, ensure that the mobile device does not continue
to retain the older PIN Pad's terminal ID in its Bluetooth memory (i.e., if
necessary, un-pair the older PIN Pad from the mobile device so that it
forgets the terminal ID).
c. Place the mobile device beside the e355 with which you want to pair it.
d. Proceed to step 3 (Configure the e355 for Bluetooth communication)
below.
3. Configure the e355 for Bluetooth communication
a. On the "LANGUAGE/LANGUE" screen,
press the 1 key (ENGLISH).
SELECT / CHOISIR
LANGUAGE/LANGUE
1 - ENGLISH
2 - FRANCAIS
b. When the "TERMINAL SETUP" screen
displays, press the 1 key
(Communication).
TERMINAL SETUP
1 - Communication
2 - Information
3 - Reboot PED
4 - Factory Defaults
c. When the "COMMUNICATION" screen
displays, press the 1 key (PAYD Family).
SELECT
2-POSPAD
COMMUNICATION
1-PAYD Family
3-Moneris Cloud
2
3
7
d. When the "ECR CONNECTION" screen
displays, press the 2 key (Bluetooth).
ECR CONNECTION
2 - Bluetooth
3 - Sled
1 - WiFi
4 - USB
e. When the "ECR OS" screen displays, press
the 2 key (Android).
SELECT
ECR OS
1 - iOS
2 - Android
f. When the "Bluetooth" screen displays,
proceed to step 4 (Pair the e355 with your
mobile device via Bluetooth) on page 8.
Bluetooth
Add de vice
Manag e devices
5
2
8 USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™
4. Pair the e355 with your mobile device via Bluetooth
a. On the "Bluetooth" screen, press the
green key (Add device).
Bluetooth
Add de vice
Manag e devices
5
2
b. Wait while the e355 searches for devices
with which to pair.
Searching for devices
Add device
c. When the "Add device" screen displays,
scroll to your mobile device name, and
press the green key to select it.
Add device
< mob ile dev ice A >
< Your m obile d evice name >
< mob ile dev ice C >
5
2
d. When the "Pair device" screen displays,
press the 3 key (Yes).
Pair with <Your mobile device name >?
Pair device
YesNo
?
3
1
e. When the "Pairing" screen displays, wait
while the passkey/code is generated.
Try to pair with device
Pairing
f. When the "Please compare" screen
displays, note the six-digit passkey/code.
Please compare 000000
Please compare
YesNo
?
3
1
4
Note: To scroll up, press the 2 key; to scroll
down, press the 5 key. If your mobile device
name is not listed, press the yellow
key, and go back to step 4a.
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g. On the mobile device, wait for the "Bluetooth Pairing Request" popup to
display (this popup will also include a six-digit passkey/code).
h. Compare the passkey/code on the e355 and the passkey/code on the
mobile device. If the passkeys/codes are identical, go to the next step.
i. On the mobile device's "Bluetooth Pairing Request" popup, tap Pair
(OK or Connect).
j. On the e355's "Please compare" screen,
press the 3 key (Yes).
Please compare 000000
Please compare
YesNo
?
3
1
k. When the "Paired" screen displays, press
the green key (OK).
Pairing established
Paired
OK
l. When the "REBOOT TERMINAL" screen
displays, wait while the e355 reboots.
TERMINAL WILL BE
REBOOTED...
PLEASE WAIT
REBOOT TERMINAL
m. Proceed to step 5 (Confirm that your mobile device is successfully paired
with the e355) on page 10.