Moneris iPP320 PINpad Quick Install Manual

(09/17)

Moneris® iPP320 PIN Pad: Quick Install

Guide

For more information

and assistance:

Web: moneris.com/support-PAYDProPlus-mobile

Toll-free: 1-855-423-PAYD (7293)

Record your Moneris merchant ID here:

____________________________________

1

Contents

Introduction ............................................................................................. 3

Before you get started............................................................................ 4

Requirements for PAYD Pro Plus Mobile Solution 4

Requirements for PAYD Pro Plus In-Store Solution 5

Locating the PIN Pad ID 6

Setting up the iPP320 PIN Pad for PAYD Pro Plus Mobile Solution8

Setup considerations 8

Connecting the iPP320 PIN Pad cables 8

Determining the iPP320 PIN Pad’s software version 10

Configuring the iPP320 PIN Pad options 10

Configuring the iPP320 PIN Pad in the PAYD Pro Plus App 11

Selecting the iPP320 PIN Pad 11
Initializing the iPP320 PIN Pad 14
Rebooting the iPP320 PIN Pad 15

Troubleshooting iPP320 PIN Pad issues in the PAYD Pro Plus App 15

Setting up the iPP320 PIN Pad for PAYD Pro Plus In-Store

Solution ................................................................................................... 17

Downloading and installing the USB driver 17

Connecting the iPP320 PIN Pad to the laptop or computer 18

Determining the software version 19

Verifying the USB driver 19

Configuring the iPP320 PIN Pad options 20

2 MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE

Configuring PAYD Pro Plus to use the iPP320 PIN Pad 21

Enabling the iPP320 PIN Pad 21
Setting the iPP320 PIN Pad port 22
Establishing communication with the iPP320 PIN Pad 23

Troubleshooting iPP320 PIN Pad issues in the PAYD Pro Plus In-Store
Solution 25

Merchant support ................................................................................. 27

3

Introduction

This guide explains how to install and configure the iPP320 PIN Pad for the
PAYD Pro Plus Mobile App on an Apple® iPad®, and for the PAYD Pro Plus In­Store Solution on a laptop or computer.

4 MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE

Before you get started

Requirements for PAYD Pro Plus Mobile
Solution

To use the iPP320 PIN Pad with the PAYD Pro Plus Mobile Solution on an
Apple iPad, please ensure you have the following items:

 High speed Internet access
 A wireless internet router with one or more available Ethernet ports
 A Wi-Fi network to which both the router and the Apple iPad are

connected

 The PAYD Pro Plus App downloaded and installed on your Apple iPad

Please confirm you received the following items to use the iPP320 PIN Pad
with the PAYD Pro Plus App.

iPP320 PIN Pad

Power adaptor cable

Note:

This power adaptor cable
is used exclusively for the iPP320
PIN Pad integrating with the PAYD
Pro Plus App.

5

PIN Pad cable

Requirements for PAYD Pro Plus In-Store
Solution

To use the iPP320 PIN Pad with the PAYD Pro Plus In-Store Solution on a
laptop or computer, please ensure you have the following items:

 The PAYD Pro Plus In-Store Solution is optimized to run on

Internet

Explorer 11

on a laptop or computer using Windows® 7 or Windows 8.
Your laptop or computer must be equipped with 7 or more USB ports
and a processor, graphics processor and RAM capable of supporting the
Windows operating system.

Note:

The PAYD Pro Plus In-Store Solution is also compatible with

Windows 10; however it has not been optimized to run on Edge, the web

6 MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE

browser installed by default with Windows 10. You will need to run
Internet Explorer 11 on Windows 10 in order to operate PAYD Pro Plus.

 The login of your Windows operating system must be an Administrator

login, or it must be the login of a member of the Administrator’s group.

 Your computer must have the Java® Platform installed. To download the

latest version of Java, go to

java.com

and click “Free Java Download”.
Follow the prompts in the Java installation wizard to guide you through
the setup.

 Your store must be enabled to accept payment with cards using a PIN

Pad.

iPP320 PIN Pad

PIN Pad cable

Locating the PIN Pad ID

As you begin the process of setting up the iPP320 PIN Pad to work with your
PAYD Pro Plus Mobile Solution, you will need to record the PIN Pad ID.

 The PIN Pad ID displays on the screen as the iPP320 PIN Pad is booting up.

7

 It is also printed on a sticker

attached to the side of the
iPP320 PIN Pad (as shown in
the diagram here).