Moneris iWL220, iCT250, iWL255 Reference Manual
Moneris® iCT250,
iWL220, and iWL255
Dynamic Currency Conversion
Reference Guide
10/18
Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450
Record your Moneris merchant ID here:
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Contents
Important: Read first .................................................................................................................................. 2
Enroll in Merchant Direct® ................................................................................................................................. 2
Introduction ............................................................................................................................................... 3
Enabling DCC ....................................................................................................................................................... 3
Cards supported ................................................................................................................................................. 3
Currencies supported ......................................................................................................................................... 3
DCC cardholder prompts ............................................................................................................................. 4
Prompts on the terminal .................................................................................................................................... 5
Prompts on the PINpad ...................................................................................................................................... 5
DCC Transactions ........................................................................................................................................ 7
General guidelines for DCC ................................................................................................................................. 7
Purchase ............................................................................................................................................................. 7
Partially approved Purchase ............................................................................................................................... 8
Refund ..............................................................................................................................................................10
Pre-authorization ..............................................................................................................................................10
Void and Pre-auth Advice .................................................................................................................................11
Advice with voice authorization number (Force Post) .....................................................................................11
Purchase and Pre-auth: Using an iCT250 terminal with iPP320 PINpad ..........................................................12
Refund: Using an iCT250 terminal with an iPP320 PINpad ..............................................................................12
Receipts ................................................................................................................................................... 14
Signing credit card receipts ..............................................................................................................................14
Receipt samples ................................................................................................................................................15
DCC Reporting .......................................................................................................................................... 17
Daily DCC TXN Report (Admin 86) ....................................................................................................................17
Sample: Daily DCC TXN Report ..................................................................................................................................... 18
Daily DCC Rate Look-up Report (Admin 87) .....................................................................................................18
Sample: Daily DCC Rate Look-up Report ....................................................................................................................... 19
Troubleshooting DCC transactions ............................................................................................................ 20
Error messages on the terminal .......................................................................................................................20
Error messages on the PINpad .........................................................................................................................20
Me
rchant support .................................................................................................................................... 21
Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 1
Important: Read first
This guide assumes that:
Your terminal has been set up and configured successfully, and that you are able to process financial
transactions.
If this is not the case, refer to the Setting up Your Terminal section of the Moneris Reference Guide
available at moneris.com/support, and follow the instructions for setting up and configuring the
terminal to communicate with the Moneris host.
You have contacted Moneris to add the Dynamic Currency Conversion feature to your merchant account.
Enroll in Merchant Direct®
Merchant Direct is the Moneris online tool for accessing all of your merchant reports, including end-of-day
reports. To sign up for Merchant Direct, follow these steps.
Note: If you have already enrolled for Merchant Direct, you do not have to enroll again.
1. Go to moneris.com.
2. In the top right area of the screen, click Login and select Merchant Direct.
3. Click Online Enrolment.
4. Fill in the fields in the online form to complete your enrolment.
Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 2
Introduction
Dynamic Currency Conversion (DCC) is a feature that allows your customer to see the cost of a transaction in
both Canadian dollars and in a foreign currency when that customer pays with a foreign Visa
credit or debit card. DCC adds value to each transaction by displaying real-time, on-the-spot currency
conversions. It allows your international customers to pay in Canadian dollars or in their own currency.
For example, a customer from the United States makes a purchase in your store. When that customer pays with
their US dollar Visa or Mastercard, they will be able to see the total purchase amount in US dollars as well as
Canadian dollars, and then select the currency they prefer.
This guide provides you with instructions on how to use DCC on your terminal so that you can obtain the
maximum benefit from this feature.
®
or Mastercard®
Enabling DCC
Once you sign up for DCC, Moneris will activate the feature on your merchant account. You must reinitialize your
terminal with the Moneris host in order to start using DCC. To reinitialize your terminal, refer to the Using Your
Terminal section of the terminal’s Reference Guide available at moneris.com/support.
Cards supported
DCC is available for the following cards only:
Visa and Mastercard credit cards issued in a foreign currency
Visa and Mastercard pre-paid credit cards issued in a foreign currency
Visa and Mastercard debit cards issued in a foreign currency
For the purpose of this document, all references to credit cards also include foreign Visa and Mastercard debit
cards.
Currencies supported
Moneris supports 90 foreign currencies. For a complete list, please visit moneris.com/currencylist or contact
Moneris Customer Care at 1-866-319-7450.
Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 3
DCC cardholder prompts
When DCC is enabled, there are specific prompts to which the cardholder must respond, either on the terminal,
or on the PINpad if applicable.
When a foreign credit card is entered on the terminal, the SELECT CURRENCY screen appears:
The currency conversion rate is shown on the first line after the screen title, and may extend onto the
second line when necessary.
The asterisk after the word ‘Rate’ directs you to the corresponding asterisk on the second line where there is
an explanation of how the conversion rate is calculated.
The last two lines show the transaction amount in Canadian and foreign currency.
The example below provides more details:
Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 4
Prompts on the terminal
The following DCC cardholder prompts appear on the terminal. The currency will vary depending on the card.
Cardholder prompt Cardholder action
The cardholder selects the currency:
To choose Canadian dollars, presses the function key below the
Canadian dollar amount.
To choose the foreign currency, presses the function key below
the foreign dollar amount.
At the PURCHASE confirmation screen, the cardholder is prompted
to confirm the transaction amount and their choice of currency.
The cardholder uses the terminal keypad:
To continue the transaction, presses the green key.
To cancel the transaction, presses the red key.
Prompts on the PINpad
This section applies only to the iCT250 terminal when an iPP320 PINpad is connected to the terminal.
When a foreign credit card is entered on the PINpad (or on the terminal), the currency information screen
appears:
The currency conversion rate is shown on the first line;
On the second line, there is an asterisk, followed by an explanation of how the conversion rate is calculated.
The example below provides more details:
Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 5
The following DCC cardholder prompts appear on the PINpad. The currency will vary depending on the card.
At the PURCHASE confirmation screen, the cardholder is prompted to
Cardholder prompt Cardholder action
The cardholder presses the green key to accept the conversion
rate and to continue the transaction.
The cardholder selects the currency:
To choose Canadian dollars, presses F1.
To choose the foreign currency, presses F4.
confirm the transaction amount and their choice of currency.
The cardholder uses the PINpad keypad:
To continue the transaction, presses the green key.
To cancel the transaction, presses the red key.
Moneris® iCT250, iWL220, and iWL255 Dynamic Currency Conversion Reference Guide 6
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