Moneris HiSpeed 6200 User Manual

Using

your

Terminal

Moneris® HiSpeed 6200

2

Record your Moneris merchant number here:

Need help?

Call 1-866-319-7450

Moneris HiSpeed 6200 .......................... 2

Optional devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Card entry options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transactions ....................................

Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Reporting ....................................... 16

Administrative transactions ..................... 19

End-of-day process .............................. 20

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents

1

Moneris HiSpeed 6200 .......................... 2

Optional devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4

Card entry options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Transactions ....................................

8

Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Reporting ....................................... 16

Administrative transactions ..................... 19

End-of-day process .............................. 20

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents

2

Moneris HiSpeed 6200

Use this handheld, all-in-one terminal and PINpad to
process transactions at the point of sale (POS). When
prompted, you (and sometimes your customer) will
key in information on the terminal. If your customer
is required to key in information, you will pass the
handheld back and forth.

5

8

9

10

11

1

6

2

3

4

7

Terminal keys

1

F1, F2, F3

• Move through the items on the display.

• Select the option displayed above the key: e.g.

if YES displays above F1, press F1 to select YES.
If displays above F3, press F3 to scroll up.

• To select an item, scroll through the list until the

item is highlighted (e.g. LOGON vs. LOGON), and
then press OK.

2

Alpha-numeric keys

• Key in numbers, letters and punctuation

(with the Admin key).

3

Paper feed

• Advance the receipt paper in the printer.

4

Admin

• Go to the MAIN MENU from the READY screen.

• Select letters and punctuation.

5

Can/Ann

• Cancel a transaction.

• Move back one screen at a time.

6

CORR

• Clear displayed data one character at a time.

7

OK/Enter/Entree

• Accept displayed data.

• Submit data.

• Select highlighted menu item.

8

Printer

9

Keypad

10

Magnetic stripe reader

11

Chip reader

Note: If the backlight goes off (the display and buttons
lose their green glow), press any key. The keys continue to
function even when the backlight is off.

5

9

10

6

4

7

3

Terminal keys

1

F1, F2, F3

• Move through the items on the display.

• Select the option displayed above the key: e.g.

if YES displays above F1, press F1 to select YES.
If displays above F3, press F3 to scroll up.

• To select an item, scroll through the list until the

item is highlighted (e.g. LOGON vs. LOGON), and
then press OK.

2

Alpha-numeric keys

• Key in numbers, letters and punctuation

(with the Admin key).

3

Paper feed

• Advance the receipt paper in the printer.

4

Admin

• Go to the MAIN MENU from the READY screen.

• Select letters and punctuation.

5

Can/Ann

• Cancel a transaction.

• Move back one screen at a time.

6

CORR

• Clear displayed data one character at a time.

7

OK/Enter/Entree

• Accept displayed data.

• Submit data.

• Select highlighted menu item.

8

Printer

9

Keypad

10

Magnetic stripe reader

11

Chip reader

Note: If the backlight goes off (the display and buttons
lose their green glow), press any key. The keys continue to
function even when the backlight is off.

4

Moneris 7800 PINpad

If an optional Moneris 7800 external PINpad is
connected to the 6200 terminal and your merchant
account is congured for it, you must pass this
PINpad to your customer when the “CONTINUE ON
PINPAD” prompt appears on the 6200. Keep the 6200
in front of you to complete the transaction.

Note: The PINpad displays WELCOME/BONJOUR while in
its idle state.

Optional devices

Magnetic
stripe reader

Chip reader

VIVOPay 5000 Contactless Reader

If an optional VIVOPay 5000 contactless reader is
connected to the 6200 terminal and your merchant
account is congured for it, contactless cards can
be tapped on the reader for Purchases and Refunds.
However, the amount of the transaction must be
equal to or less than the maximum Contactless Dollar
Value (CDV) (see Transaction $ Limits on the Cong
Report on page 15).

Note: The reader displays WELCOME/BONJOUR while in
its idle state.

Magnetic
stripe reader

Chip reader

5

VIVOPay 5000 Contactless Reader

If an optional VIVOPay 5000 contactless reader is
connected to the 6200 terminal and your merchant
account is congured for it, contactless cards can
be tapped on the reader for Purchases and Refunds.
However, the amount of the transaction must be
equal to or less than the maximum Contactless Dollar
Value (CDV) (see Transaction $ Limits on the Cong
Report on page 15).

Note: The reader displays WELCOME/BONJOUR while in
its idle state.

6

Card entry options

Insert: Chip cards

1. “SWIPE OR INSERT CARD” displays on the terminal
or PINpad.

2. Either you or the

customer inserts the

card into that device’s
chip reader.

Note: Unless the device

prompts otherwise, do
not swipe a chip card
even if the card has a
magnetic stripe.

3. The customer may

be prompted to key

in a PIN.

4. The chip card must remain inserted until the

“REMOVE CARD” prompt displays.

Swipe: Magnetic stripe cards

1. “SWIPE CARD” or “SWIPE OR INSERT CARD”
displays on the terminal or PINpad.

2. Swipe the card on that device’s magnetic

stripe reader.

Note: If the card has

a chip and the terminal
is enabled to read chip
cards, the card must
be inserted into the
chip reader.

Wave/Tap: Contactless cards

Note: The transaction amount
must be equal to or less than
the maximum Contactless
Dollar Value (CDV).

1. “$##.## TAP CARD”
displays on the contactless
reader.

2. The customer taps their

card on that device.

Maximum Contactless Dollar Value (CDV)

To determine the maximum CDV for a card, print a
Conguration report (see page 18). The DOMESTIC TXN
LIMIT can be found near the end of the report in the
CVM LIMITS section under the card type (see
Transaction $ Limits on the Cong Report on page 15).

Important:

• The card must have the MasterCard PayPass®

or the Visa payWave™ label on it.

• The card must be within 0.5 in. (1.1 cm) of the

reader, but it does not have to touch it.

• The card must be tapped or waved by itself (the

customer cannot leave the card in their wallet
and wave it in front of the reader).

• If the card does not work and it is a chip card,

insert it into the chip reader. If that doesn’t work,
swipe the card.

Manual entry

If all available card entry methods fail, you may
manually enter the card number for credit cards and
some debit cards. When “SWIPE CARD” or “SWIPE OR
INSERT CARD” displays, simply key in the card number
on the terminal, and press OK.

7

Wave/Tap: Contactless cards

Note: The transaction amount
must be equal to or less than
the maximum Contactless
Dollar Value (CDV).

1. “$##.## TAP CARD”
displays on the contactless
reader.

2. The customer taps their

card on that device.

Maximum Contactless Dollar Value (CDV)

To determine the maximum CDV for a card, print a
Conguration report (see page 18). The DOMESTIC TXN
LIMIT can be found near the end of the report in the
CVM LIMITS section under the card type (see
Transaction $ Limits on the Cong Report on page 15).

Important:

• The card must have the MasterCard PayPass®

or the Visa payWave™ label on it.

• The card must be within 0.5 in. (1.1 cm) of the

reader, but it does not have to touch it.

• The card must be tapped or waved by itself (the

customer cannot leave the card in their wallet
and wave it in front of the reader).

• If the card does not work and it is a chip card,

insert it into the chip reader. If that doesn’t work,
swipe the card.

Manual entry

If all available card entry methods fail, you may
manually enter the card number for credit cards and
some debit cards. When “SWIPE CARD” or “SWIPE OR
INSERT CARD” displays, simply key in the card number
on the terminal, and press OK.

8

Performing transactions

All instructions in this guide begin at the READY
screen. To access the READY screen from any other
screen, press the Can/Ann key repeatedly until the
READY screen appears.

Guidelines for nancial transactions

1. Determine the transaction to be processed (e.g.
Purchase or Refund).

2. Establish the means of payment (credit or debit).

3. Enter the card data on the POS device (see pages 6

and 7).

4. Follow the terminal prompts* (see pages 9–13).

5. Process receipts (see page 14).

*Prompts may vary depending on variables such as terminal setup,
merchant setup and card type.

Note: Some debit cards may display Cashback and/or
Account Selection and PIN prompts after the terminal
has been returned to you; hand the terminal back to the
customer to respond to these prompts.

Admin code shortcuts

To bypass scrolling through menus to select a
transaction, use the Admin codes to jump directly to
a transaction. Admin codes can be found in this guide
in square brackets beside the transaction name
(e.g. Logon [02] means the Admin code for logging
on is 02).

To use an Admin code:

1. Press Admin until “ENTER ADMIN CODE” appears.

2. Key in the Admin code, and press OK. The

transaction appears.

To print a list of all Admin codes:

1. Press Admin until “ENTER ADMIN CODE” appears.

2. Key in 40, and press OK. The list prints.

Transactions

Financial transactions

Purchase [100]

Credit or debit purchase of goods or services.

1. If PURCHASE is the default key in a Purchase

amount, and press OK. (If PURCHASE is not the

default, press Admin, select TRANSACTIONS, and
then select PURCHASE.)

2. Follow the prompts, but note:

• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).

• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).

3. Process receipts (see page 14).

Pre-Authorization [102]

Authorization if the nal Purchase amount is
unknown (e.g. hotel or car rental).

1. If PRE-AUTH is the default key in a Pre-Auth

amount, and press OK. (If PRE-AUTH is not the

default, press Admin, select TRANSACTIONS, and
then select PRE-AUTH.)

2. Follow the prompts, but note:

• If “CUSTOMER PRESS OK TO CONTINUE” appears,

pass the terminal to the customer (see page 12).

• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).

3. Process receipts (see page 14).

Note: When the nal Purchase amount is known, you
must perform an Advice for the nal amount using
the same card number (see page 10).

9

Financial transactions

Purchase [100]

Credit or debit purchase of goods or services.

1. If PURCHASE is the default key in a Purchase

amount, and press OK. (If PURCHASE is not the

default, press Admin, select TRANSACTIONS, and
then select PURCHASE.)

2. Follow the prompts, but note:

• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).

• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).

3. Process receipts (see page 14).

Pre-Authorization [102]

Authorization if the nal Purchase amount is
unknown (e.g. hotel or car rental).

1. If PRE-AUTH is the default key in a Pre-Auth

amount, and press OK. (If PRE-AUTH is not the

default, press Admin, select TRANSACTIONS, and
then select PRE-AUTH.)

2. Follow the prompts, but note:

• If “CUSTOMER PRESS OK TO CONTINUE” appears,

pass the terminal to the customer (see page 12).

• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).

3. Process receipts (see page 14).

Note: When the nal Purchase amount is known, you
must perform an Advice for the nal amount using
the same card number (see page 10).

10

Refund [101]
VOID–Purchase [106]
VOID–Refund [107]

A Refund credits a customer’s account. A Void cancels
the original Purchase or Refund.

Note: Credit card Voids must be processed in the same
batch as the original transaction.

1. Press Admin, select TRANSACTIONS, and then select
the transaction (REFUND or VOID-PURCHASE or

VOID-REFUND).

2. Follow the prompts, but note:

• When “ENTER ORIGINAL AUTHORIZATION #”

appears, key in the six-digit Auth# found on the
original receipt, and press OK (see Original Receipt
on page 14).

• If “CUSTOMER PRESS OK TO CONTINUE” appears,

pass the terminal to the customer (see page 12).

• If “CONTINUE ON PINPAD” appears, pass the

PINpad to the customer (see page 12).

3. Process receipts (see page 14).

Advice [103]
Force Post [103]

An Advice transaction completes a Pre-Auth. A Force
Post transaction completes a voice-authorized purchase.

Note: The Advice transaction must be processed on the
same terminal as the original Pre-Auth.

1. Press Admin, select TRANSACTIONS, and then select

P-A ADVICE.

2. When “FIND ORIGINAL TRANSACTION?” appears,

press F1 (YES) for Advice or press F3 (NO) for
Force Post.

3. Follow the prompts, but note:

• If “ENTER ORIGINAL AUTHORIZATION #” appears,

key in the (voice) Auth # written on your paper

sales draft.

• If “ENTER ORIGINAL SEQUENCE NUMBER” appears,

key in the six-digit # (part of the Receipt number)

found on the Pre-Auth receipt, and press OK
(see Pre-Auth Receipt on page 14).

• If “ENTER AMOUNT” appears, key in the amount

written on the Total line (sum of the printed Pre-

Auth amount plus any written Tip amount), and

press OK (see Pre-Auth Receipt on page 14).

• If “ENTER ORIGINAL AMOUNT” appears, key in the

printed Pre-Auth amount found on the receipt, and

press OK. When “ENTER TIP AMOUNT” appears, key

in the amount written on the Tip line, and press OK

(see Pre-Auth Receipt on page 14).

• If “FIND ORIGINAL TRANSACTION” appears, press

F1 (YES) to process another Advice, or press F3

(NO) and then press Can/Ann to return to the
READY screen.

Advice List [109]

Completes a Pre-Auth from a list.

Note: The Advice List (P-A ADV LIST) will only appear if Tip
Reporting is enabled. The Advice must be processed on the
same terminal as the original Pre-Auth.

1. Press Admin, select TRANSACTIONS, and then
select P-A ADV LIST.

2. Follow the prompts, but note:

• To narrow your search criteria, key in the data

as prompted when “ENTER CLERK ID,” “ENTER

AMOUNT,” “DATE” and “BATCH NUMBER” appear;
otherwise, simply press OK at each of these
prompts.

• When “ENTER ORIGINAL AMOUNT” appears, key

in the Pre-Auth amount printed on the Pre-Auth

receipt, and press OK (see Pre-Auth Receipt on
page 14).

• When “ENTER TIP AMOUNT” appears, key in the

amount written on the Tip line, and press OK

(see Pre-Auth Receipt on page 14).

• If the Pre-Auth is completed, the terminal

returns to the Pre-Auth list screen. Press Can/Ann
repeatedly to return to the READY screen.

Cheque Authorization [105]

1. Press Admin, select TRANSACTIONS, and select

CHEQUE AUTH.

2. Follow the prompts, but note:

• ID types, province and state codes are provided by

the authorization service.

• Write the approved # on the cheque.

• Receipts are not printed.

11

press OK (see Pre-Auth Receipt on page 14).

• If “ENTER ORIGINAL AMOUNT” appears, key in the

printed Pre-Auth amount found on the receipt, and

press OK. When “ENTER TIP AMOUNT” appears, key

in the amount written on the Tip line, and press OK

(see Pre-Auth Receipt on page 14).

• If “FIND ORIGINAL TRANSACTION” appears, press

F1 (YES) to process another Advice, or press F3

(NO) and then press Can/Ann to return to the
READY screen.

Advice List [109]

Completes a Pre-Auth from a list.

Note: The Advice List (P-A ADV LIST) will only appear if Tip
Reporting is enabled. The Advice must be processed on the
same terminal as the original Pre-Auth.

1. Press Admin, select TRANSACTIONS, and then
select P-A ADV LIST.

2. Follow the prompts, but note:

• To narrow your search criteria, key in the data

as prompted when “ENTER CLERK ID,” “ENTER

AMOUNT,” “DATE” and “BATCH NUMBER” appear;
otherwise, simply press OK at each of these
prompts.

• When “ENTER ORIGINAL AMOUNT” appears, key

in the Pre-Auth amount printed on the Pre-Auth

receipt, and press OK (see Pre-Auth Receipt on
page 14).

• When “ENTER TIP AMOUNT” appears, key in the

amount written on the Tip line, and press OK

(see Pre-Auth Receipt on page 14).

• If the Pre-Auth is completed, the terminal

returns to the Pre-Auth list screen. Press Can/Ann
repeatedly to return to the READY screen.

Cheque Authorization [105]

1. Press Admin, select TRANSACTIONS, and select

CHEQUE AUTH.

2. Follow the prompts, but note:

• ID types, province and state codes are provided by

the authorization service.

• Write the approved # on the cheque.

• Receipts are not printed.

12

Customer prompts

This table lists the prompts your customers might see
during a POS transaction, along with the actions to
take for each one.

Customer prompt Customer action

SELECT LANGUAGE

Presses F1 or CHQ (ENGLISH)
or presses F3 or ALPHA

(FRANCAIS).

SELECT
<Application name>

Presses F1 or CHQ (YES) to select
the displayed application
or presses F3 or ALPHA (NO) to
view the next application on
the card.

<Application name>-OK?

Presses F1 or CHQ (YES) to
conrm that they wish to use
the displayed application.

CASH BACK?

For YES: Presses F1 or CHQ.
For NO: Presses F3 or ALPHA.

SELECT CASH BACK

$AA $BB $CC

Selects a displayed amount.
On terminal: Presses F1 or F2
or F3.
On PINpad: Presses CHQ or

SAV/EP or ALPHA.

SELECT CASH BACK

$AA $BB OTHER

Keys in another amount.
On terminal: Presses F3, keys in

an amount, then presses OK.

On PINpad: Presses ALPHA, keys

in an amount, then presses OK.

SELECT ACCOUNT

For chequing account: Presses F1
or CHQ.

For savings account: Presses F3
or SAV/EP.

ENTER PIN & OK

Keys in their PIN (Personal
Identication Number) and
presses OK.

RETURN TO CLERK

Returns the terminal to you.

APPROVED

Returns the PINpad to you.

REMOVE CARD

Removes their chip card from
the reader.

Note: Customer should not
remove the chip card until
“REMOVE CARD” appears on the
terminal or PINpad.

Tip Entry on 6200 terminal

TIP?
AA% OTHER

To select the preset %: Presses F1.
To enter a different amount,

including no Tip: presses F3.

ENTER TIP
% $

Presses F1 (%) or F3 ($).

ENTER TIP PERCENTAGE
or
ENTER TIP AMOUNT

Keys in a percentage or dollar

amount (or nothing at all), then

presses OK.

Tip Entry - On 7800 PINpad

TIP AMOUNT
AA% OTHER

To select the preset %: Presses

CHQ.

To enter a different amount,
including no Tip: Presses ALPHA.

TIP AMOUNT
% $

Presses CHQ (%) or ALPHA ($).

TIP AMOUNT

Keys in a percentage or dollar

amount (or nothing at all), then

presses OK.

13

REMOVE CARD

Removes their chip card from
the reader.

Note: Customer should not
remove the chip card until
“REMOVE CARD” appears on the
terminal or PINpad.

Tip Entry on 6200 terminal

TIP?
AA% OTHER

To select the preset %: Presses F1.
To enter a different amount,

including no Tip: presses F3.

ENTER TIP
% $

Presses F1 (%) or F3 ($).

ENTER TIP PERCENTAGE
or
ENTER TIP AMOUNT

Keys in a percentage or dollar

amount (or nothing at all), then

presses OK.

Tip Entry - On 7800 PINpad

TIP AMOUNT
AA% OTHER

To select the preset %: Presses

CHQ.

To enter a different amount,
including no Tip: Presses ALPHA.

TIP AMOUNT
% $

Presses CHQ (%) or ALPHA ($).

TIP AMOUNT

Keys in a percentage or dollar

amount (or nothing at all), then

presses OK.

14

Signing credit card receipts

Merchant copy

Always retain this copy for your records, but note that
if a Cardholder Signature line is printed, you must
obtain the customer’s signature.

• If VERIFIED BY PIN is printed, do not obtain a
signature.

• If NO SIGNATURE REQUIRED is printed, do not
obtain a signature.

Cardholder copy

Give this copy to the customer, but note:

• If a Merchant Signature line is printed, sign this copy.

Reprint Last Customer Receipt or Last Report [29]

Prints a duplicate of the last printout.

1. Press Admin, select ADMIN, and select REPRINT.

The receipt or report prints.

Reprint Merchant Receipt [66]

Prints a duplicate of the Merchant Copy of the receipt.

1. Press Admin, select REPORTS, and select TRANS

INQUIRY.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card to print the unmasked Card number

on the duplicate receipt.

Six-digit Sequence #

for Advices

Six-digit Auth#
for Refunds
and Voids

Pre-Auth Receipt

Original Receipt

Receipts

• If “ENTER CLERK ID” appears, key in your Clerk ID,

and press OK.

2. Identify the transaction (follow the prompts).

• When “PRINT OR DISPLAY?” appears, press F3

(DISPLAY), scroll to the transaction, and press OK.
Then press F3 (REPRINT). The receipt prints.

Signatureless transactions

A customer signature is not required for swiped
or tapped Purchase transactions if the total is at
or below a maximum Signatureless Dollar Value
(SDV). The terminal may be congured to print just
a Merchant Copy and/or a Cardholder Copy or no
receipts at all. If a receipt is printed, the statement
“NO SIGNATURE REQUIRED” appears on the receipt.

Maximum Signatureless Dollar Values (SDV)

To determine the maximum SDV for a card, print a
conguration report (see page 18). The CVM LIMITS
section can be found near the end of the report (see
Transaction $ Limits on the Cong Report below).

Transaction $ Limits on the Cong Report

* Purchase, including tax, must be equal to or less than the $ value.
** Purchase, including tax, must be less than the $ value.

max. SDV

card swiped*
card tapped*

card tapped*

max. CDV

max. SDV

card swiped*

card tapped**

card tapped*

max. CDV

Six-digit Sequence #

for Advices

Original Receipt

15

• If “ENTER CLERK ID” appears, key in your Clerk ID,

and press OK.

2. Identify the transaction (follow the prompts).

• When “PRINT OR DISPLAY?” appears, press F3

(DISPLAY), scroll to the transaction, and press OK.
Then press F3 (REPRINT). The receipt prints.

Signatureless transactions

A customer signature is not required for swiped
or tapped Purchase transactions if the total is at
or below a maximum Signatureless Dollar Value
(SDV). The terminal may be congured to print just
a Merchant Copy and/or a Cardholder Copy or no
receipts at all. If a receipt is printed, the statement
“NO SIGNATURE REQUIRED” appears on the receipt.

Maximum Signatureless Dollar Values (SDV)

To determine the maximum SDV for a card, print a
conguration report (see page 18). The CVM LIMITS
section can be found near the end of the report (see
Transaction $ Limits on the Cong Report below).

Transaction $ Limits on the Cong Report

* Purchase, including tax, must be equal to or less than the $ value.
** Purchase, including tax, must be less than the $ value.

max. SDV

card swiped*
card tapped*

card tapped*

max. CDV

max. SDV

card swiped*

card tapped**

card tapped*

max. CDV

16

Masking on reports

Card numbers print unmasked (in full) on reports
only if you swipe your POS Admin card at the “SWIPE
ADMIN CARD” prompt. Or simply press OK at this
prompt to print masked numbers on reports.

Clerk Subtotals Report [82]

Prints transactions by Clerk ID for one, a group, or all
clerks. Transactions are grouped by type and itemized
under card type. Grand total amount(s) also appear
for each Clerk ID.

Note: Clerk Subtotalling must be enabled.

1. Press Admin, select REPORTS, and select CLERK INQUIRY.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

2. Select the number of clerks to include in the report:

• For one clerk, press F1 (SINGLE). When “ENTER
CLERK ID” appears, key in a Clerk ID and press OK.

• For a specic group of clerks, press F3 (MULTIPLE)

then select GROUP. When “ENTER GROUP ID TO
BE PROCESSED” appears, key in the Group ID and
press OK, then select PROCESS LIST.

• For all clerks, press F3 (MULTIPLE) then select

ALL CLERKS.

The terminal prints the report and returns to the
READY screen.

Current Batch Totals Report [99]

Prints a report listing transactions by card type for
the current batch (terminal) without closing the
batch. Grand totals by transaction type are also
included in the report.

1. Press Admin, select REPORTS, then select

CLOSE BATCH.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

• If “ENTER CLERK ID” appears, key in your Clerk ID,

and press OK.

“CLOSE BATCH” appears, and then the report prints.

2. When “CLOSE BATCH?” appears, press F3 (NO) to

nish printing without closing the batch.

Reporting

The terminal nishes printing the report and returns
to the READY screen.

Merchant Subtotals Report [95]

Prints a list of transaction type totals by card
type for the current batch from the Moneris Host.
Grand totals by transaction type are also included.

1. Press Admin, select REPORTS, and select MERCH

SUBTOTAL.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

• If “ENTER CLERK ID” appears, key in your Clerk ID,

and press OK.

The terminal prints the report and returns to the
READY screen.

Pre-Auth List [62]

Prints a list of Pre-Auths, and identies open Pre-
Auths that need to be deleted.

1. Press Admin, selec t REPORTS, then select PRE-AUTH LIST.

2. When “SWIPE ADMIN CARD” appears, swipe your

POS Admin card to print unmasked card numbers.

Otherwise, simply press OK to mask the numbers.

• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.

3. Select OPEN or CLOSED (for completed Pre-Auths) or

BOTH (for both types). “PRINT DATE OR BATCH?” appears.

4 To print the report by date, press F1. To print the

report by batch, press F3.

5. To print the current date or batch, press OK. To

select a specic date or batch, key in a date or batch
number, and press OK.

The terminal prints the report and returns to the
READY screen.

Tip Totals Report [96]

Prints a summary of Tip amounts entered on the
terminal for transactions in a specied batch or a
specied date range.

Note: If Clerk Subtotalling is enabled, Tip amounts are
summarized by Clerk ID.

17

The terminal nishes printing the report and returns
to the READY screen.

Merchant Subtotals Report [95]

Prints a list of transaction type totals by card
type for the current batch from the Moneris Host.
Grand totals by transaction type are also included.

1. Press Admin, select REPORTS, and select MERCH

SUBTOTAL.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

• If “ENTER CLERK ID” appears, key in your Clerk ID,

and press OK.

The terminal prints the report and returns to the
READY screen.

Pre-Auth List [62]

Prints a list of Pre-Auths, and identies open Pre­Auths that need to be deleted.

1. Press Admin, selec t REPORTS, then select PRE-AUTH LIST.

2. When “SWIPE ADMIN CARD” appears, swipe your

POS Admin card to print unmasked card numbers.

Otherwise, simply press OK to mask the numbers.

• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.

3. Select OPEN or CLOSED (for completed Pre-Auths) or

BOTH (for both types). “PRINT DATE OR BATCH?” appears.

4 To print the report by date, press F1. To print the

report by batch, press F3.

5. To print the current date or batch, press OK. To

select a specic date or batch, key in a date or batch
number, and press OK.

The terminal prints the report and returns to the
READY screen.

Tip Totals Report [96]

Prints a summary of Tip amounts entered on the
terminal for transactions in a specied batch or a
specied date range.

Note: If Clerk Subtotalling is enabled, Tip amounts are
summarized by Clerk ID.

18

1. Press Admin, select REPORTS, then select TIP TOTALS.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

• If “ENTER CLERK ID” appears, key in a Clerk ID to

print the Tip total for a specic clerk; otherwise,
press OK to print Tip totals for all clerks.

“PRINT DATE OR BATCH?” appears.

2. For totals by date, press F1; for totals by batch,
press F3.

• If F1 (PRINT DATE) is selected:

(a) When “START DATE” appears, key in the start

date (YYMMDD), and press OK.

(b) When “START TIME” appears, key in the start

time (HHMM, 24-hour clock), and press OK.

(c) When “END DATE” appears, key in the end date,

and press OK.

(d) When “END TIME” appears, key in the end time,

and press OK.

• If F3 (BATCH) is selected, key in the batch number,

and press OK.

The terminal prints the report and returns to the
READY screen.

Conguration Report [16]

This report lists the terminal parameters and their values.

1. From the READY screen, press Admin twice, key in

16, and press OK.

2. When “PRINT TRAILER MESSAGES?” appears, press F3

(NO). The report prints.

Logon [02]

If “PLEASE LOGON” appears, you are required to log on.

1. Press Admin, select ADMIN, then select LOGON.
If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

The READY screen appears within 60 seconds.

Logoff [03]

To ensure that unauthorized transactions cannot be
processed, your terminal should be logged off at the
end of the business day.

1. Press Admin, select ADMIN, then select LOGOFF.

The “PLEASE LOGON” prompt appears within
60 seconds.

Re-Initialization [01]

The Moneris Merchant Service Centre may ask you to
re-initialize your terminal if changes have been made
to it or your merchant account.

1. Press Admin, select CONFIGURATION, then select

INITIALIZATION.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

“RETAIN CURRENT MERCH SETTINGS?” appears.

2. Press F1 (YES) to keep all parameters set as they are.

3. When “CLEAR TERMINAL STORAGE?” appears, press

F3 (NO) to keep all stored transactions. The “PLEASE

LOGON” prompt appears.

Administrative
transactions

19

Logon [02]

If “PLEASE LOGON” appears, you are required to log on.

1. Press Admin, select ADMIN, then select LOGON.
If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

The READY screen appears within 60 seconds.

Logoff [03]

To ensure that unauthorized transactions cannot be
processed, your terminal should be logged off at the
end of the business day.

1. Press Admin, select ADMIN, then select LOGOFF.

The “PLEASE LOGON” prompt appears within
60 seconds.

Re-Initialization [01]

The Moneris Merchant Service Centre may ask you to
re-initialize your terminal if changes have been made
to it or your merchant account.

1. Press Admin, select CONFIGURATION, then select

INITIALIZATION.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

“RETAIN CURRENT MERCH SETTINGS?” appears.

2. Press F1 (YES) to keep all parameters set as they are.

3. When “CLEAR TERMINAL STORAGE?” appears, press

F3 (NO) to keep all stored transactions. The “PLEASE

LOGON” prompt appears.

Administrative
transactions

20

Merchant Close

If your merchant account is set up for Merchant
Close settlement, you must process a Close Batch
transaction in order to have the funds from your POS
transactions deposited into your business account.

Here’s how:

Step 1: Print a Stored Transactions list [60]

1. Press Admin, select REPORTS, and select TRANS LIST.

2. When SWIPE ADMIN CARD appears, swipe your POS

Admin card to print unmasked card numbers. OR

simply press OK to print masked card numbers.

• If “ENTER CLERK ID” appears, key in a Clerk ID and

press OK to print totals for that Clerk ID. OR simply
press OK to print totals for all Clerk IDs.

3. “PRINT DATE OR BATCH?” appears.

4. Press F3 (BATCH) to print the report by Batch.

5. Press OK to print the report for the current batch.

“PRINT TOTALS ONLY?” appears.

6. Press F1 (YES) to print only the Terminal Batch Totals

(including the Cashback total). The terminal prints
the report and returns to the READY screen.

Step 2: Process a Close Batch transaction [99]

1. Press Admin, select REPORTS, and select CLOSE BATCH.

• If “SWIPE ADMIN CARD” appears, swipe your POS

Admin card.

• If “ENTER CLERK ID” appears, key in your Clerk ID,

and press OK.

CLOSE BATCH appears, and then the report prints.

2. When CLOSE BATCH? appears, press F1 (YES) to

close the batch and have funds deposited to your
account.

3. The terminal nishes printing the report and

returns to the READY screen.

Step 3: Conf irmation

Conrm that the Terminal Batch Totals list (printed
in Step 1) matches the Current Batch Totals list
(printed in Step 2). If they do not match, call us toll
free at 1-866-319-7450 the next business day for
reconciliation assistance.

End-of-day process

System Close

If your account is set up for system close settlement,
Moneris automatically settles your transactions
for you at the end of each day. You must still verify
transaction totals on a daily basis.

Step 1:

Print a Stored Transactions List [60]

See page 20.

Step 2:

Print a Merchant Subtotals Report [95]

See page 17.

Note: The merchant subtotals report must be completed
before 11:00 p.m. local time.

Step 3: Conrmation

Conrm that the Terminal Batch Totals list (printed
in Step 1) matches the Merchant Sub-totals Report
(printed in Step 2). If they do not match, call us
toll free at 1-866-319-7450 within 30 days for
reconciliation assistance.

21

System Close

If your account is set up for system close settlement,
Moneris automatically settles your transactions
for you at the end of each day. You must still verify
transaction totals on a daily basis.

Step 1:

Print a Stored Transactions List [60]

See page 20.

Step 2:

Print a Merchant Subtotals Report [95]

See page 17.

Note: The merchant subtotals report must be completed
before 11:00 p.m. local time.

Step 3: Conrmation

Conrm that the Terminal Batch Totals list (printed
in Step 1) matches the Merchant Sub-totals Report
(printed in Step 2). If they do not match, call us
toll free at 1-866-319-7450 within 30 days for
reconciliation assistance.

22

If an error message appears, rst press OK or Can/Ann
to clear the message, and then retry the transaction. If
the error message reappears, follow the instructions
below. If the problem is still not resolved, call us toll
free at 1-866-319-7450.

Error message

Solution

AMOUNT EXCEEDED

The Refund amount was greater than
the Refund Limit.
Refer to REFUND LIMIT EXCEEDED.

CARD BLOCKED
REMOVE CARD

The chip card cannot be used.
Ask the customer for another form

of payment.

CARD NOT
SUPPORTED

Restart transaction.

CARD NOT
SUPPORTED
PLEASE RETRY

Swipe the card again. If this error
message reappears, request another
form of payment.

CARD PROBLEM

Restart the transaction.
If the message reappears:

For credit card with stripe

• Key in the card number.
For credit card with chip

• Swipe the card.
For debit card with stripe or chip

• Request another form of payment.

CARD REMOVED

The chip card was removed during
the transaction.

1. Retrieve the 6200 or the 7800.

2. Press OK on the 6200 until the

READY screen appears.

3. Retry the transaction.

CHECK PINPAD

1. Press Can/Ann on the 6200 to

cancel the transaction.

2. Check the cables to the PINpad.

3. Retry the transaction.

CHECK PRINTER

1. Open the printer.

2. Ensure that a paper roll is inside
and that it is properly inserted.

3. Close printer.

Troubleshooting

CHECK READER

The contactless reader is not
connected to the terminal.
Conrm the contactless reader’s
Y-cable connector is inserted securely
into the terminal’s base port.

DECLINED BY CARD

The chip card has declined the
transaction.

1. Retrieve the 6200 or the 7800 and
remove the chip card.

2. Press OK on the 6200 until
the READY screen appears.

3. Request another form of payment.

DECLINED – RETRY
TRANSACTION?

1. Press F1 to select YES.

2. Retry the transaction starting from
the “SWIPE OR INSERT CARD” prompt.

DO A PURCHASE
WITH CHIP CARD

The chip card cannot be used for
a Pre-Auth transaction because
the terminal is not congured to
allow this.

1. Retrieve the 6200 or 7800.

2. Remove the chip card.

3. Press OK.

4. Perform a Purchase using
the chip card.

ERROR 40# Communication error.

1. Press OK. The terminal completes
any remaining printing and
returns to READY.

2. Retry the transaction.

ETHERNET COMMS
ERROR-DIAL USED
PRESS OK

Ethernet connection error — if
available, dial backup was used for
this transaction.
Press OK to return to the READY screen.

INSERT CARD INTO
READER

A chip card was swiped on the
magnetic stripe card reader.
Insert the chip card into the chip card
reader on the 6200 or, if attached,
into the 7800 to start the transaction.

INVALID CARD TYPE

The card that was swiped cannot be
used for this transaction.
Ask for another card (e.g. a credit card)
and retry the transaction.

23

CHECK READER

The contactless reader is not
connected to the terminal.
Conrm the contactless reader’s
Y-cable connector is inserted securely
into the terminal’s base port.

DECLINED BY CARD

The chip card has declined the
transaction.

1. Retrieve the 6200 or the 7800 and
remove the chip card.

2. Press OK on the 6200 until
the READY screen appears.

3. Request another form of payment.

DECLINED – RETRY
TRANSACTION?

1. Press F1 to select YES.

2. Retry the transaction starting from
the “SWIPE OR INSERT CARD” prompt.

DO A PURCHASE
WITH CHIP CARD

The chip card cannot be used for
a Pre-Auth transaction because
the terminal is not congured to
allow this.

1. Retrieve the 6200 or 7800.

2. Remove the chip card.

3. Press OK.

4. Perform a Purchase using
the chip card.

ERROR 40# Communication error.

1. Press OK. The terminal completes
any remaining printing and
returns to READY.

2. Retry the transaction.

ETHERNET COMMS
ERROR-DIAL USED
PRESS OK

Ethernet connection error — if
available, dial backup was used for
this transaction.
Press OK to return to the READY screen.

INSERT CARD INTO
READER

A chip card was swiped on the
magnetic stripe card reader.
Insert the chip card into the chip card
reader on the 6200 or, if attached,
into the 7800 to start the transaction.

INVALID CARD TYPE

The card that was swiped cannot be
used for this transaction.
Ask for another card (e.g. a credit card)
and retry the transaction.

24

INVALID ENTRY

In Training mode, ensure the
transaction, Cashback or Tip amount
is $1.00 or less (max. total: $3.00).

NO LINE DETECTED

Check that all dial communications
cables are connected to the base and
the wall jack correctly. If the message
reappears, unplug and replug the
power cable at the power source.

NOT ACCEPTED
REMOVE CARD

Remove the card and retry the
transaction.

• If the “SWIPE OR INSERT CARD”
prompt appears, swipe the chip
card on the magnetic stripe card
reader on the 6200 or, if attached,
the 7800.

If the message reappears:

For credit card with chip

• Key in the card number.

For debit card with stripe or chip

• Request another form of payment.

NOT COMPLETED
RETURN TO CLERK

All-in-one 6200:

1. Press Can/Ann to display the

communications error.

2. When the READY screen appears,

check all the cable connections.

3. Try the transaction again.

With the 7800:

The customer took more than 30
seconds to respond to their prompts.

1. Press Can/Ann on the 7800.

2. When the READY screen appears,

try the transaction again.

REFUND LIMIT
EXCEEDED

The total value of Refunds performed
today is greater than your daily
Refund Limit.
Contact Moneris for a temporary
increase in your daily Refund Limit.
Please have the original Purchase
receipt available for reference.

REMOVE AND INSERT
CARD INTO PINPAD
READER

A chip card was inserted into the
reader on the 6200 instead of
the 7800.

1. Remove the chip card from

the 6200.

2. Insert it into the chip card reader

on the 7800 to start
the transaction.

TAP FAILED PLEASE
INSERT OR SWIPE

If the contactless card is also a
chip card, insert it into the chip
reader; otherwise, swipe the card
on the terminal.

TIME-OUT
or
RETRY TERMINAL

TIME-OUT

The customer took too long to
respond to the prompts.

1. If “REMOVE CARD” is also displayed,
the customer removes their
chip card.

2. Retrieve the 6200 or 7800.

3. Press Can/Ann on the 6200.

4. When the READY screen appears,
retry the transaction.

TRANSACTION NOT
FOUND

The terminal cannot nd a
transaction that matches the criteria.
This message is displayed for three
seconds, then the terminal returns to
the previous prompt.

Equipment problems

Error message Solution

DISPLAY SCREEN IS
BLANK

1. Check the connections on all cables
to ensure everything is plugged in.

2. If still blank, call the Moneris
Merchant Service Centre.

TCP CONNECTION
FAILED

or
HOST CONNECTION

FAILED

1. Check all the cables to ensure
everything is plugged in correctly.

2. Check that the router and hub/
switch (if any) are functioning.

3. Conrm the network is functioning:

• Public Internet: Contact your ISP

(Internet service provider)
for assistance.

• Corporate WAN: Call your

corporate help desk to conrm
that the corporate WAN is
functioning properly.

25

TAP FAILED PLEASE
INSERT OR SWIPE

If the contactless card is also a
chip card, insert it into the chip
reader; otherwise, swipe the card
on the terminal.

TIME-OUT
or
RETRY TERMINAL

TIME-OUT

The customer took too long to
respond to the prompts.

1. If “REMOVE CARD” is also displayed,
the customer removes their
chip card.

2. Retrieve the 6200 or 7800.

3. Press Can/Ann on the 6200.

4. When the READY screen appears,
retry the transaction.

TRANSACTION NOT
FOUND

The terminal cannot nd a
transaction that matches the criteria.
This message is displayed for three
seconds, then the terminal returns to
the previous prompt.

Equipment problems

Error message Solution

DISPLAY SCREEN IS
BLANK

1. Check the connections on all cables
to ensure everything is plugged in.

2. If still blank, call the Moneris
Merchant Service Centre.

TCP CONNECTION
FAILED

or
HOST CONNECTION

FAILED

1. Check all the cables to ensure
everything is plugged in correctly.

2. Check that the router and hub/
switch (if any) are functioning.

3. Conrm the network is functioning:

• Public Internet: Contact your ISP

(Internet service provider)
for assistance.

• Corporate WAN: Call your

corporate help desk to conrm
that the corporate WAN is
functioning properly.

Need help?

Please contact the Moneris Merchant Service Centre
toll-free at 1-866-319-7450 (open 24 hours a day,
7 days a week).

If you use Merchant Direct, you can also contact us
online. Simply log in to Merchant Direct and use the
Message Centre to send a secure message directly to
the Moneris Merchant Service Centre.

For more information, visit the Moneris HiSpeed 6200
product webpage at moneris.com/6200.

Shop for point-of-sale supplies and paper online at

shopmoneris.com.

Important: You must use the exact power adaptor and
cables provided by Moneris Solutions to work with
the Moneris HiSpeed 6200 terminal and the VIVOPay
5000 contactless reader. Failure to do so may affect the
operability of or cause damage to the equipment.

®

Moneris and the Moneris Solutions design are registered trademarks
of Moneris Solutions Corporation. All other marks or registered trademarks
are the marks or registered trademarks of their respective owners.

© 2010 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.

All Rights Reserved. This manual shall not wholly or in part, in any
form or by any means, electronic, mechanical, including photocopying,
be reproduced or transmitted without the authorized consent of
Moneris Solutions.

For informational purposes only. Neither Moneris Solutions Corporation
(“Moneris”) nor any of its afliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any
of the information contained in this guide. Neither Moneris or any of
its afliates nor any of our or their respective licensors, licensees, service
providers or suppliers warrant or make any representation regarding the
use or the results of the use of the information, content and materials
contained in this guide in terms of their correctness, accuracy, reliability
or otherwise.

Your credit and/or debit card processing is separately governed by the
Terms and Conditions of your Moneris VISA Merchant Agreement, your
Moneris MasterCard Merchant Agreement and/or your Moneris Debit
Card and Terminal Agreement (collectively the “Merchant Agreements”),
as applicable with Moneris. It is the merchant’s responsibility to ensure
that proper card processing procedures are followed at all times. Please
refer to your Merchant manuals and the Terms and Conditions of your
Merchant Agreement(s) for details. The Moneris Merchant Operating
Manual is available for free download at moneris.com/en/Support/

Downloads/MerchantManuals.aspx.

62-UYT-E (07/10)

Using

your

Terminal

Moneris® HiSpeed 6200