Moneris E355 User Manual
PAYD Pro Plus® Mobile
Solution
Moneris® e355 PIN Pad
Quick Installation Guide
(09/19)
Need help?
Web: moneris.com/support-PAYDProPlus-mobile
Toll-free: 1-855-423-PAYD (7293)
Record your Moneris merchant ID here:
____________________________________
Contents
Introduction .................................................................................................................... 2
Before you get started..................................................................................................................................... 3
Learning about e355 basics ............................................................................................................................. 4
e355 best practices .......................................................................................................................................... 6
Powering on the e355 .................................................................................................................................. 6
Powering off the e355 .................................................................................................................................. 6
Charging the e355 ........................................................................................................................................ 6
Charge indicator light ............................................................................................................................................... 7
e355 conserving power in stand-by/sleep mode ...................................................................................................... 7
Maintaining battery charge ...................................................................................................................................... 7
Staying within communication range ........................................................................................................... 7
Communication status indicators ............................................................................................................................. 8
Accessing PIN Pad configuration screens ...................................................................................................... 8
e355 keyboard: entering numbers, letters, and special characters ............................................................... 8
Pairing an e355 PIN Pad with your Apple iPad .............................................................. 10
Pairing an e355 via Bluetooth........................................................................................................................ 11
Unpairing the e355 PIN Pad ....................................................................................................................... 14
Pairing an e355 via Wi-Fi ............................................................................................................................... 15
Initializing the e355 PIN Pad .......................................................................................................................... 20
Switching e355 connections .......................................................................................................................... 21
Switching from Bluetooth to Wi-Fi ............................................................................................................. 21
Switching from Wi-Fi to Bluetooth ............................................................................................................. 22
Troubleshooting ............................................................................................................................................ 23
Merchant support ......................................................................................................... 24
Moneris® e355 PIN Pad: Quick Installation Guide 1
PAYD Pro Plus lets you turn your Apple® iPad® into a
Introduction
Introduction
mobile POS payment solution, with great features
that let you run your business from just about
anywhere.
This guide explains how to pair and configure the
Moneris e355 PIN Pad for the PAYD Pro Plus Mobile
Moneris® e355 PIN Pad: Quick Installation Guide 2
App on an Apple iPad.
Before you get started
1. Ensure that you have the following components:
An Apple iPad that supports Bluetooth® and/or Wi-Fi connectivity.
Note: If you want to pair the e355 via Wi-Fi, ensure that you have access to a secure (non-public) Wi-Fi
network using WPA2 encryption.
e355 and USB charging cable (provided in your welcome kit).
Note: You will be required to plug this cable into a powered USB port (e.g., on a computer).
The e355's terminal ID (also known as the "PIN Pad ID"), which is an 8-digit alpha-numeric code starting
with "E1" (e.g., "E1012345") that is printed on a label affixed to the underside of the e355.
Important! You will be required to refer to this terminal ID during the setup procedures.
2. Ensure the PAYD Pro Plus App is downloaded and installed on your Apple iPad.
3. Proceed to Learning about e355 basics on page 4.
Moneris® e355 PIN Pad: Quick Installation Guide 3
Learning about e355 basics
1. Familiarize yourself with the key elements of the e355:
1
Power indicator light (right side of the e355)
Micro-USB port (right side of the e355)
2
Connect the USB charging cable here.
Cancel key (red)
Clear a displayed message, or cancel a transaction.
3
Power off the e355 (press and hold down until the
e355 beeps and starts to power off).
Correct key (yellow)
4
Clear data entered on the e355.
Moneris® e355 PIN Pad: Quick Installation Guide 4
OK/Enter key (green)
Submit data or acknowledge a message on the e355.
5
Power on the e355 (press and hold down until the
e355 starts to power up).
6
Chip Reader (slot at the bottom of the e355)
Display Screen/Contactless Reader
7
The WELCOME/BONJOUR screen displays while the
PIN Pad is idle.
Magnetic Stripe Reader (slot along the top of the
8
e355)
9
Contactless Reader Indicator (green flashing lights)
2. Once you have familiarized yourself with the e355, follow the setup procedures for instruction on how to
pair the e355 with your Apple iPad:
To pair the e355 via Bluetooth, proceed to page 11.
To pair the e355 via Wi-Fi, proceed to page 15.
Moneris® e355 PIN Pad: Quick Installation Guide 5
WELCOME/BONJOUR screen.
do transactions.
the e355 starts to power on.
e355 best practices
Moneris recommends that you follow these general guidelines to use and maintain your e355 PIN Pad.
Powering on the e355
Before you perform a PAYD Pro Plus transaction, confirm that the e355 is powered on by pressing the green
key and waiting for a response:
e355 response e355 status
Beeps and displays the
Screen remains dark (the backlight is
turned off completely).
The e355 is fully powered on and awake; ready to
The e355 is powered off and/or in sleep mode.
Press and hold down the green key until
Powering off the e355
To power off the e355, press and hold the red key. Please note, this process can take several seconds.
Note: If the e355 is connected to power and charging, it will not power off. You will need to disconnect the
cable from the e355 PIN Pad before attempting to power off.
Charging the e355
1. Plug the small end of the USB charging cable into the micro-USB port on the e355 (see page 4).
Important! Use the USB charging cable provided with the e355 PIN Pad. Failure to do so may affect the
operability of, or cause damage to, the e355.
2. Plug the other end of the USB charging cable into a powered USB port (e.g., on a laptop or computer).
Note: It may take up to 3 hours to reach optimum charge depending on the battery's current charge status.
The orange light above the micro-USB port will blink continuously while the battery is charging.
Note: The battery charge indicator displays on the e355's WELCOME/BONJOUR screen. If the e355 screen
backlight is dim and/or "Moneris BE PAYMENT READY" displays during charging, simply press the green
key to return to the WELCOME/BONJOUR screen.
3. Once the battery has reached optimum charge (at least 90%), you may disconnect the USB charging cable.
Moneris® e355 PIN Pad: Quick Installation Guide 6
Charge indicator light
The charge indicator light is located on the right side of the e355 PIN Pad (see page 4). The colour of the light
indicates the charge level of the e355. If the e355 is powered off or it is powered on but goes into a sleep/standby state to conserve power (see below), the charge indicator light will turn off.
Light colour Description
Orange Battery is charging (blinking light).
Green Battery charge is moderate to high.
Yellow Battery charge is moderate to low.
Red Battery charge is low. Connect the e355 to a power source.
e355 conserving power in stand-by/sleep mode
If the e355 is powered on but not being used to perform transactions, it will go into an idle state to conserve
power (the e355 screen backlight dims and/or "Moneris BE PAYMENT READY" displays).
If you do not initiate a transaction from the PAYD Pro Plus App or press the green key /the red key
on the e355 keypad, and:
Bluetooth is enabled:
The e355 will go into a sleep/stand-by state (the screen backlight will turn off completely) for up to several
hours, and then the e355 will shut down/power off completely.
Wi-Fi is enabled:
The e355 will remain in its idle state for as long as the battery is sufficiently charged.
Note: If the e355 loses its connection with the Apple iPad for up to 15 minutes (e.g., the e355 is outside its
Bluetooth communication range/cannot connect to the Wi-Fi network), the e355 will shut down/power off
completely.
Maintaining battery charge
When you are not using the e355 (e.g., at night), connect it to a power source via the USB charging cable,
and leave the e355 to recharge to full capacity.
OR
Power off the e355 by pressing and holding down the red key until the e355 beeps and starts to
shutdown/power off (ensure that the USB charging cable is not connected to a power source).
Staying within communication range
Keep the e355 and your Apple iPad in close proximity to each other.
Do not attempt to perform PAYD Pro Plus transactions near strong sources of electromagnetic interference.
Moneris® e355 PIN Pad: Quick Installation Guide 7
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