Troubleshooting
The following table provides the status of the device based on the LEDs.
After following these guidelines, if you are still unable to resolve the problem, contact the
local Mojo Networks Sales Engineer or 24/7 Mojo Networks Technical Support.
Tel: +1 (650) 641 0027 Email: support@mojonetworks.com
Mojo Networks, Inc. 339 N. Bernardo Avenue #200, Mountain View, CA 94043
T +1.877.424.7844 T 650.961.1111 F 650.961.1169 www.mojonetworks.com info@mojonetworks.com
© 2016 Mojo Networks, Inc. All rights reserved. Mojo Networks and the Mojo Networks logo are trademarks, and Mojo is a registered
trademark of Mojo Networks, Inc. All other trademarks mentioned herein are properties of their respective owners. Speciications are
subject to change without notice.
LED Status Description
Power Solid Green Power On
O Power O
LAN1/PoE Solid Green Device connected to LAN port 1 at 10/100/1000 Mbps
Blinking Green Activity on LAN port 1
LAN2 Solid Green Device connected to LAN port 2 at 10/100/1000 Mbps
Blinking Green Activity on LAN port 2
2.4 GHz
Solid Green Client connected to 2.4 GHz radio
Blinking Green Wireless activity on 2.4 GHz radio
5 GHz Solid Green Client connected to 5 GHz radio
Blinking Green Wireless activity on 5 GHz radio
Radio 3 Blinking Green Activity on third radio
If the AP is not able to connect to Mojo Wireless Manager, check the following:
1. Ensure that the Ethernet cable is plugged into the correct port on the C110 and the
other end of the cable is plugged into an Ethernet jack or port on a switch that is
turned ON.
2. If the C110 did not receive a valid IP address from the DHCP server, ensure that a
DHCP server is ON and available on the VLAN/subnet to which the AP is connected.
If the AP still fails to get a valid IP address, reboot it once to see if that resolves the
problem.
3. If you are using Mojo Cloud Services, ensure that Internet connectivity is available
from the VLAN/subnet to which the AP is connected. Check if the required ports for
AP and Server communication – UDP 3851 and default HTTP (TCP port 80) – are open
on the Firewall. If you are using a Proxy, Web accelerator or URL content iltering,
ensure the settings allow communication between the AP and Mojo Cloud Services.