MobileHelp Smart User Manual

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MobileHelp Smart | User Guide

Powered by Samsung

MobileHelp Smart | An Introduction

Stay safe out there with MobileHelp Smart, powered by Samsung.
Your MobileHelp Smart represents a new, high-functioning frontier

of PERS (Personal Emergency Response System) technology. In
collaboration with Samsung, MobileHelp has developed a smart
watch with medical alert functionality and built-in GPS location
tracking.* Your MobileHelp Smart Help Button utilizes cellular
networks* to connect with our Emergency Response Center. If
you experience an emergency, press the Help alert to connect
with an Emergency Operator. You will be able to discuss your
emergency using the built-in microphone and speaker.

*Service Availability and Access/Coverage on the AT&T network is not available

everywhere and at all times. Current GPS location may not always be available in every situation.

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MobileHelp Smart is a stand-alone medical alert system that is discreetly encased in an exclusively
tailored model of the Samsung Gear S3 Frontier. With military-grade durability, MobileHelp
Smart resists water, dust and extreme temperatures. It features a Corning® Gorilla® Glass SR+
watch face to help protect against scratches and a battery that lasts up to 2 days on a single
charge. With the Samsung Health application, your MobileHelp Smart can help you to meet

tness and diet goals. Monitor your activity, heart rate, water, calorie intake and caffeine intake

with the Samsung Health app. Review your activity and diagnostic history within the Samsung
Health app by rotating the steel bezel.

MobileHelp Smart empowers you to venture with condence wherever there is cellular network
connectivity, knowing that help is just the press of a button away. Stay safe out there.

Note- While setting up and customizing certain settings, your MobileHelp Smart will refer to itself

as “Gear.” This is because MobileHelp Smart utilizes Samsung Gear S3 Frontier rmware.

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MobileHelp Smart User Guide

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Getting Started | Assemble Your Device

Back View

This section will help you get to know your device.

Front View

Bezel

Help Button/
Back Button

Microphone

Home Button

Back View

Home Button



Press and hold to turn the MobileHelp Smart ON or OFF.



Press to turn on the screen.



If you need to reboot the MobileHelp Smart, press and hold for more than seven seconds.

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Heart Rate
Sensor

Speaker

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Charging the Battery

Your watch is powered by a rechargeable, standard Li-Ion battery.
The battery comes partially charged. You can use the watch while charging.

Warning: Do not disassemble, modify, or manipulate the components of your watch. Certain

objects may cause damage to your watch or

charger by affecting their magnetic eld. Do not

place your watch or charger near magnetic stripe
cards (i.e. credit cards, phone cards), passbooks
or boarding passes.

Important Note

When the watch’s battery drains to 15%, you will be
presented with a warning that states “Battery low.
Gear needs charging.” For optimal performance, we
recommend you charge the watch as soon as possible.

Wireless
Charging
Surface

LED
Indicator

Wireless Charger Dock

USB Charger Port

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

MobileHelp Smart User Guide

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Charging the Battery (continued)

1. Insert the USB cable into the USB charger port on the charger dock. (See Figure 1)

2. Connect the USB cable to the charging head and plug charging head into a
standard outlet not controlled by a light switch.

3. LED indicator lights on the charger dock will blink from red to green to orange
to indicate the charger dock is functioning properly. (See Figure 2, page 7)

4. Place the watch onto the wireless charger dock. (See Figure 2, Page 7)

Note: Prevent the USB charger port and the small end of the charger from

coming into contact with conductive materials, such as liquids, dust, metal
powders, and pencil leads. The charger may become hot while the watch is
charging. This is normal and will not affect the watch’s lifespan or performance.

The charger may stop charging if the battery becomes too hot.
If the watch heats up while charging the battery:

1. Disconnect the charger from the watch.

2. Wait for the watch to cool down and then begin charging the watch again.

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Figure 1

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Checking the Charge Status

When you connect the MobileHelp Smart and wireless charger dock, the LED indicator will
illuminate to indicate the battery level.



Red: Charging



Green: Fully charged

Note: If a wireless charger dock error occurs, the

LED indicator light will ash red. Disconnect the
MobileHelp Smart from the wireless charger dock,
and then reconnect. If the error occurs again, please
contact MobileHelp Technical Support.

Wireless
Charging
Surface

LED
Indicator

USB Charger

Figure 2

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

MobileHelp Smart User Guide

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Watch Properties

Inactivity Alerts

This screen will display information on the current version of the watch.
i. App Version
ii. Tizen OS Version
iii. Software Version
iv. Model
v. Phone number

vi. IMEI
vii. SIM Serial Number
viii. MDM Version
ix. Knox Custom Version

NOTE: You may be prompted to upgrade the OS of your device, please choose to upgrade if you
see this message. If you ignore the upgrade message, you may continue to see messages regarding
upgrading at a later time.

Wearing the MobileHelp Smart

1. Make sure the watch is turned ON before wearing.

2. Open the buckle and place the strap around your wrist.

3. Fit the strap to your wrist, insert the pin into an adjustment hole, and then secure the buckle to
close it.

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Strap Tips and Precautions



Some people may experience discomfort when wearing
MobileHelp Smart for prolonged periods.



If you have sensitive skin or fasten the watch too tightly, you
may feel some discomfort.

Do not expose the straps to very wet conditions. Wet straps

can cause skin irritations. Dry the straps rst. If you experience

skin irritation when wearing the watch, stop wearing the watch
and consult a physician.

Replacing the Strap

If you wish to replace the watch strap, please follow these steps:

1. Slide the strap’s spring bar inwards and pull the strap away
from the watch. (See Figure 3)

2. Insert one end of the spring bar into the lug, slide the spring
bar inwards, and connect the strap. (See Figure 4)

Figure 3

Figure 4

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

MobileHelp Smart User Guide

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Watch Screen and Widgets

90 %

6

577

604

%

90 %

In addition to the Help Button that grants you 24/7/365 access to emergency help, your MobileHelp
Smart will display widgets that, when tapped, will bring you to these activity trackers or applications:

Watch Face

90

90 %

Monday, 8 Jan 2018

Monday, 8 Jan 2018

Location

Icon

Home Screen

Help

Button

6577

Step

Counter

Heart Rate

Monitor

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

125

1

1604

Calories

Burned

Test

Button

Weather

Samsung

Health

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Testing your MobileHelp Smart Watch

Steps Tracking Heart Rate

Sending Alert

Alert cancelled

Profile

Sending alert

Settings

Step target 1

Alert cancelled

Profile

Settings

Step target 1

You can use the TEST button on your watch to conduct a test without speaking to an
Emergency Response Operator by following these steps:

1. Press the “Home” button to access the “Home Screen.”

2. Press the “TEST” button.

3. MobileHelp Smart will sound an audible alert and “Sending Test” with an

“X” and two arrows underneath will appear on watch face.

4. “Processing test” will then display on the watch face, followed by

“Test sent successfully!”

5. “Processing test” will continue to display on the watch face.

6. If your test was successful the watch speaker will announce “Thank you for

testing your device. Your test is now complete.”

Note: To cancel your test, swipe the “X” from left to right to end the test. “Alert cancelled”

will display on the watch face when you have successfully cancelled the test.

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Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Pressing the Help Button

Back Button

Microphone

Home Button

Help Button/

Home screen

Steps Tracking Heart Rate

Sending Alert

MobileHelp Smart Users Have Two Ways to Send a Help Alert.

Send a Help Alert by following these steps:

1. Hold down the “Help/Back” button to send a Help Alert.

(See Figure 5)

2. MobileHelp Smart will sound an audible alert and “Sending alert”

with an “X” and two arrows underneath will appear on the watch face.

3. “Processing alert” will then display on the watch face, followed by

“Alert sent successfully!”

4. “Processing alert” will continue to display on the watch face as MobileHelp Smart

connects you with our Emergency Response Center.

5. The Location Icon will blink as it searches for your physical location, and become

solid when GPS successfully logs your coordinates.

Figure 5

The Emergency Operator will communicate with you directly through the watch to
assess the situation and notify Emergency Response.

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Pressing the Help Button

Home screen

Steps Tracking Heart Rate

Sending Alert

An Alternate Way to Send a Help Alert.

1. Press the “Home” button to access the “Home Screen.” (See Figure 6)

2. Press the “HELP” button in the center of the watch face.

3. MobileHelp Smart will sound an audible alert and “Sending alert” with
an “X” and two arrows underneath will appear on the watch face.

4. “Processing alert” will then display on the watch face, followed by
“Alert sent successfully!”

5. “Processing alert” will continue to display on the watch face as MobileHelp
Smart connects you with our Emergency Response Center.

6. The Location Icon will blink as it searches for your physical location, and become
solid when GPS successfully logs your coordinates.

Figure 6

Home Screen

The Emergency Operator will communicate with you directly through the
watch to assess the situation and notify Emergency Response.

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MobileHelp Smart User Guide

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

13

Cancelling an Alert



To cancel the emergency call, swipe the “X” that is displayed on the bottom of the watch face from
left to right. (See Figure 7)



If the Help Button was pressed accidentally, or if you are just testing and unable to cancel the call,
you will be connected with the Emergency Response Center.



Please tell the Emergency Operator that you are okay and that it was just a test. If you do not
explain to the operator that you are okay, EMS will be contacted.



The watch will automatically answer the call from the Emergency Response Center in Hands-free
mode after sending the alert.

Figure 7

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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Using Samsung Health

Samsung Health helps you manage your wellness and tness activities. Set tness goals and

check your progress. View records of recent activity, calorie, water and caffeine consumption.

Access Samsung Health App by tapping the “Samsung Health” icon

on the watch Home Screen.

The Samsung Health Application Stores Data for:



Calories Burned



Steps



Floors



Exercise



Heart rate



Calorie intake



Water



Caffeine



24-hour Log



Settings

For more information regarding Samsung Health or any other features

of MobileHelp Smart, please visit www.mobilehelpsmart.com

The information gathered from this device, Samsung Health, or related software is intended for informational
purposes only and not intended to be used for diagnosis or as a substitute for regular medical care by a physician.

MHP8015-026C

MobileHelp Smart User Guide

Devices and software may change at any time without notice. The illustrations you see here are intended for reference only.

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MobileHelp®

Corporate Headquarters

5050 Conference Way North
Suite 125
Boca Raton, FL 33431-4490

phone: [phone]
fax: [phone]
web: www.mobilehelp.com

Sales

phone: [phone]
email: [e-mail]

Emergency Support

Available 24/7 via MobileHelp System

Copyright ©2019 MobileHelp LLC. All Rights Reserved.

Technical Support

phone: [phone]
Monday - Friday 8am to 8pm EST
Saturday and Sunday 9am to 6pm EST
Excluding Holidays
email: [e-mail]

Customer Service

phone: [phone]
Monday - Friday 8am to 8pm EST
Saturday 9am to 6pm EST
Excluding Holidays
email: [e-mail]

MHP8015-026C