MobileHelp DC TBS2 01 User Manual
MobileHelp Touch | User’s Guide
MobileHelp Touch User Guide
SETUP GUIDE FOR MOBILEHELP TOUCH
We thank you for choosing MobileHelp’s Medical Alert System and we welcome
you to the MobileHelp family.
Congratulations on making a smart choice!
If you have any questions during the setup process, please call our support team
at 1-800-931-7852 and select the Technical Support option. See last page for
hours of operation.
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MobileHelp Customer Support 1-800-931-7852
MobileHelp Touch Features
Power Button
Integrated
Front-facing
Camera
Home Screen
Enhanced Audio
Speaker
8” Touch Display Status Bar
Apps
Back Home
Up to 15 Hour Backup Battery
Time, Date &
Local Weather
Help Button
Tablet Back Features
Power ButtonON/OFF Switch
Kickstand USB Charging
Port
Android 7.1.1
Connectivity:
- 4G LTE Cellular
- WiFi Enabled
- Bluetooth
- RF 433MHz
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Important Information
Please perform the following steps when you receive your new MobileHelp Touch:
1. Plug the USB charging cord into an electrical outlet that is not
controlled by a light switch and plug the other end into the
back of the MobileHelp Touch.
2. Please switch the ON/OFF switch on the back of your
MobileHelp Touch to the ON position, as shown in image A.
3. Press and hold the power button on top of your MobileHelp
Touch for 5 seconds until it powers on. Ignore all pop up
messages that may appear. In about 60 seconds, your
MobileHelp Touch will be turned on and the home screen will
appear as shown in image B. If your tablet does not power
on, please contact Technical Support.
4. The volume adjustment can be accessed from the Settings
icon button on the home screen.
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Power ButtonON/OFF Switch
USB
Charging
Image A
Apps
Image B
MobileHelp Touch User Guide
MobileHelp Customer Support 1-800-931-7852
Reset Tutorial
You can reset the tutorial at any time by clicking on the Settings icon on the Home
Screen and then selecting Reset Tutorial.
Follow the instructions on the screen and click Next to go to the next screen until
you are done with the tutorial.
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MobileHelp Touch User Guide
Home Screen
The following icons will be available on your home screen. For more information,
please review the specific sections in the user guide pertaining to the icons. If you
have any questions, please call our support team at 1-800-931-7852 and select the
Technical Support option. See last page for hours of operation.
MobileVitals
Help Button
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Reminders (Coming Soon)
Apps
Video Chat (Coming Soon)
Messaging (Coming Soon)
Contact Us (Coming Soon)
MobileVitals
If you have MovileVitals, this app will allow you to monitor vital signs using the
peripherals included in your system, which will vary based on your program/purchase.
Weight
Blood Pressure
Pulse Oximetry
Glucose
MobileHelp Customer Support 1-800-931-7852
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Help Button
You may press the help button on the tablet or any one of your help buttons such
as the Neck Pendant, Wrist button, or Fall Button, at anytime if you need help or
medical assistance.
You may also press the emergency button on your Mobile Device.
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MobileHelp Touch User Guide
Apps
The Apps application on your tablet will include games. There will be more games
available in the future.
MobileHelp Customer Support 1-800-931-7852
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