MobileHelp CBS5 02 User Manual

Help at the touch of a button

MHP8003-359B

Mobile Medical Alert Systems

Cellular Base Station Gen 5.0

MobileHelp | Complete User Guide

MobileHelp Complete User Guide

This MobileHelp User Guide includes information covering the

following MobileHelp System:

Classic LT System

MobileHelp Customer Service 1-877-827-62072

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7

Cellular Base Station Features

(Front)

Speaker/Microphone

Test
Icon

ON/OFF

Switch (Back)

Volume

Battery Charge

Indicator

Reset Button

Classic LT System

What’s In the Box

+

Cellular Base Station

Neck Pendant OR Wrist Button

Optional Accessories

PRESS

for

The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.

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MobileHelp Complete User Guide 3

HELP

Fall ButtonWall Button

Figure 1

Setup Guide for the MobileHelp Medical Alert System

We thank you for choosing a MobileHelp Medical Alert System and welcome you to the
MobileHelp family. Congratulations on making a smart choice!

If you have any questions during the setup process, please call our support team at
1-877-827-6207 and select the Technical Support option. See last page for hours of operation.

MHP8003-359B

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Cellular Base Station Features

Cellular Base Station Features

(Front)

Signal Strength

Indicator

Emergency

Button

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Speaker/Microphone

Volume

Test
Icon

Figure 2

Battery Charge

Indicator

ON/OFF

Switch (Back)

Reset Button

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Waterproof Help Buttons

Emergency

Help Button

LED Light

Technical Support

Use Only

Pendant

LED Light

Wristband

*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need
assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users
should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls.

Fall Button*

(optional accessory)

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Please follow these simple steps to get your system set up and tested.

Connecting your Base Station

Step 1. Select a Location



We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.



Place it near an electrical outlet.



Do not place any object in front of the Base Station.



Do not place near any appliances that make noise.

Step 2. Plug in the Power Cord

(Please refer to gure 4)

Plug the power cord that is attached to the back
of the Base Station into an electrical outlet.

To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical
outlet that is controlled by a light switch.

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Figure 4

7

Test
Icon

Volume

Battery Charge

Indicator

Step 3. Turning ON your Base Station



Turn on your Base Station using the ON/OFF switch located on the back.

(Please refer to gure 5)



The emergency and reset buttons will illuminate within 10 seconds. (Please refer to gure 6)



If the Base is setup correctly, the Base Station will say “system ready”, within 60 seconds.



Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the display screen.



You can use the volume control icons on the front of the unit at the bottom of the display
screen, by tapping the “–” or the “+” sign, to adjust if the voice is too loud or too soft.

ON/OFF

Switch

(01)00862262000453(11)170623(21)1234

Model Number: CBS5-01

Contains FCC ID: XPY1EHQ24NN
Contains IC : 8595A-1EHQ24NN

Manufactured For MobileHelp 33431

Made in Malaysia

FCC ID: PXTCBS5-01
IC : 10876A-CBS501
CAN ICES-3(B)/NMB-3(B)

Figure 6Figure 5

MobileHelp Customer Service 1-877-827-62078

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Testing your Classic LT System

Please test your system on a weekly basis using the TEST icon.



In order to test your system on battery backup, please unplug the power from the AC outlet.



You can use the TEST icon on your Cellular Base Station to conduct a test without speaking
to an Emergency Response Operator by following these steps:

- Touch and hold the TEST icon until you hear “user auto test”, this will take approximately

6 seconds.

- You will hear an announcement over the Base Station that will instruct you to press the
Emergency button or Pendant.

- Press the Neck Pendant or Wrist Button.

- The Base Station will announce “test call sent to Emergency Response Center.”

- If your test was successful, you will hear “thank your for testing your device” from the
Base Station speaker.

- If your test was not successful, the Base Station will announce “user auto-test failed,
please contact Technical Support.”



If you unplugged your Base Station for the test, once you have nished testing,

please remember to plug the power back into the AC outlet.

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MobileHelp Complete User Guide 9

Cellular Base Station Voice Guidance

If your system includes the Cellular Base Station, your Base Station will have voice
announcements. Select announcements are listed below:

Event Voice Prompt Notes

The Cellular Base

Station is powered on

Both red emergency

and blue reset buttons

are ashing

The battery needs

charging

The emergency call is

initiated

Call connected

Cellular Base Station

receives a fall signal

Fall alarm is canceled Alarm Canceled Alarm has been canceled.

System Ready

Power not detected

or Power detected
(when electricity is

reconnected)

Low Battery

Call in progress Alarm is being sent to the Emergency Response Center.

Please stand by for

operator

Fall Detected - Press and

hold Button to Cancel

Base Station ON/OFF switch has been turned on, be sure to

connect to electric outlet or it will run on battery backup.

Check that the Base Station is correctly plugged

into an electrical outlet.

Check that the Base Station is correctly plugged into an

electrical outlet or it will run on battery backup.

Respond to the Emergency Operator’s call over

the device speaker.

This will occur for about 20 seconds and will allow you time to

cancel the alarm. During this time, you may press and hold the

button on the Fall Button for 5 seconds to cancel the signal.

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Important Safety Information



Keep electrical cords away from heat sources and sharp edges.



Keep electrical cords away from areas where someone could trip over them.



Use caution when handling electrical cords.



Never install electrical cords during a lightning storm.



Do not use any attachment or accessory that is not intended for use with this system.



Test your Classic LT System weekly.



Do not block the Base Station’s microphone. This will affect your ability to communicate
with the Emergency Response Center.



During a power outage, the Base Station’s battery backup will last up to 24 hours, after it

has been charged for 3 hours.



The Wrist Button and/or Neck Pendant are designed to work at an approximate range of

600 feet from the Base Station, depending on the size and construction of your home.



If the LED on your pendant ashes amber, the battery is low. Please contact MobileHelp

immediately to provide you with a replacement pendant.

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

Wear your waterproof help button at all times.



The help buttons (Neck Pendant, Wrist Button and Fall Detection Button) are waterproof
and can be taken with you in the shower.



Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do
not attempt to dry your button out in the microwave or oven.

WARNING
Strangulation and choking hazard. The Neck Pendant button lanyard has been
designed to break away when tugged. However, the user can still suffer serious
personal injury or death if the cord becomes entangled or stuck on objects.

Avertissement
Risque de suffocation ou d’étranglement. La lanière pour bouton pendentif est
conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une
blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets.

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MobileHelp Customer Service 1-877-827-620712

Frequently Asked Questions

How do I call for help?

Press your Neck Pendant, Wrist Button, or red emergency button on your Base Station.

What happens if I push the button but I can’t speak?

If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed on

your prole.

If I accidentally set off the alarm, what do I do?

If you accidentally set off the alarm, simply notify the Emergency Operator when they
respond that this is a “false alarm.” The operator will disconnect and no further action
will be taken.

How will an Emergency Response team get into my home?

Rescue personnel follow different procedures. In most cases, emergency personnel are

authorized to break into your home to help you and cannot be held responsible for any

damages caused as a result of gaining entry.

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We recommend that you purchase a MobileHelp “lock box” to safely store your
house key. Your lock box code will be stored on your account and given to emergency
personnel in order to gain entry to your home without causing damage. If you have
your own lock box (not purchased from MobileHelp), please call MobileHelp Customer

Service at 1-877-827-6207 to ensure your code is noted on your account.

How far away from the Base Station will my help buttons work?

Your help buttons are designed to work at an approximate range of 600 feet from the
Base Station, depending on the size and construction of your home.

What happens if I push my help button but cannot get to the Base Station?

What happens if I push my help button but cannot get to the Base Station? If you push your
help button, stay where you are. An Emergency Operator will attempt to communicate with
you through your Base Station. If you are not heard, we will assume it is an emergency and
notify Emergency Response on your behalf.

Why is the emergency operator having trouble understanding me?

The microphone on the Base Station is very sensitive and will pick up surrounding noises
from your television, radio, wind from ceiling fans, and the like. To increase the quality of
the call, look for a quieter area to set up your Base Station.

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MobileHelp Customer Service 1-877-827-620714

Why is my help button not activating my Base Station?

Be sure to press the emergency button once rmly in the center to activate your Base
Station. A small red light below the pendant or wrist button will ash. If the Base Station

does not respond, check to ensure that the help button is in range of the Base Station. If you

still have issues with your system, please call 1-877-827-6207 and select Technical Support.

What if I move to a different home, or my personal information has changed?

Please contact Customer Service at 1-877-827-6207 any time there are any changes

to your personal information, including changes to your address and phone number.
Just give us a call one week before you move to determine whether the service will be
available in your area.

What if I spend part of the year in another home?

We can transfer your service to your new location. Just give us a call at 1-877-827-6207

and speak with Customer Service one week before you go to determine whether the
service will be available at your other home.

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Is the lanyard adjustable?

There are xed length magnetic lanyards and adjustable length lanyards.

Adjustable lanyard: There are two connectors on the lanyard. One that is cone shaped
and one that is pear shaped. There are 2 parts of the lanyard coming out the left side
of the cones. Use one hand to hold the cone shaped part, use the other to pull the top
string to shorten the lanyard. Do the reverse to tighten the lanyard.

Magnetic lanyard: These lanyards are not adjustable and are only available upon request.

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MobileHelp Customer Service 1-877-827-620716

Can a magnetic lanyard cause interference with a pacemaker or other
medical device?

If you have a pacemaker or any medical device, consult your manufacturer for information
on any possible risk of magnetic interference with the device. Our help buttons do not
interfere with pacemakers.

Can I replace the neck pendant cord?

Yes, it will work with just about any chain or cord, so feel free to use any one of your
personal chains or necklaces. However, the risk of choking may increase if you do not use
the lanyard provided by MobileHelp.

Can I replace the wrist button band?

Yes, you may replace the Wrist Button band with a standard watch band of your choice.

Can I speak into my help button?

No, you can communicate with the monitoring center through your Base Station. Your
help buttons do not have a speaker or microphone.

Does the Wrist Button strap contain any latex?

No, the strap MobileHelp uses is silicon based with no latex content.

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MobileHelp Complete User Guide 17

FDA Statement

MobileHelp is an FDA Registered Company. MobileHelp quality system complies with
regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the

ofcial regulatory agency of all food, dietary supplements, medical devices, cosmetics

and veterinary products in the United States.

FCC Statement

Product Base Pendant Wrist Button

FCC ID PXTCBS2-01 VDQIGP-01 VDQIGP-02

FCC ID PXTCBS4-01 VDQIGP-01 VDQIGP-02

FCC ID PXTCBS5-01 VDQIGP-01 VDQIGP-02

FCC ID PXTCBS5-02 VDQIGP-01 VDQIGP-02

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.

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15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:



Reorient or relocate the receiving antenna.



Increase the separation between the equipment and receiver.



Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.



Consult the dealer or an experienced radio/TV technician for help.

15.21

You are cautioned that changes or modications not expressly approved by the party responsible for compliance could

void the user’s authority to operate the equipment.

RF Exposure Information

This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured
not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission
of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.

This device should be installed and operated with minimum distance 20cm between the radiator & your body.

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Déclaration d’exposition aux radiations:
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet

équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

1. Canadian Compliance Statement

This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions:

1) This device may not cause interference, and

2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes :

1) l’appareil ne doit pas produire de brouillage;

2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d’en
compromettre le fonctionnement.

2. This product meets the applicable Innovation, Science and Economic Development Canada technical specications.
Ce produit répond aux spécications techniques applicables à l’innovation, Science et Développement économique

Canada.

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MobileHelp Customer Service 1-877-827-620720

Technical Information

Models Input Output Current Rating

IGP-01 Internal 3 VDC 230 mAh

IGPWS-01 Internal 3 VDC 230 mAh

IGPWS-02 Internal 3 VDC 230 mAh

IGPWC-01 115 V 5 VDC 1000 mA

IGMCA-01 12 V 5 VDC 1000 mA

IGP-02 Internal 3 VDC 230 mAh

IGPWS-02B Internal 3 VDC 230 mAh

IGPWS-02W Internal 3 VDC 230 mAh

WMP-01 Internal 3 VDC 230 mAh

IGPFD-01 Internal 3.6 VDC 1200 mAh

CBS5-01 Battery Backup 4.2 VDC 3000 mAh

CBS5-01 115V 5 VDC 2000 mA

CBS5-02 115V 5 VDC 2000 mA

Radio Frequency (RF)

All devices frequency transmission = 433MHZ

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CBS5-02 Battery Backup 4.2 VDC 3000 mAh

Medical Information Form

Remember to complete the
Medical Information Form that
comes with your system and
place this in a safe place that
can be accessed by emergency
personnel. You can print extra
copies at any time by visiting
www.mobilehelp.com/forms.

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MobileHelp Customer Service 1-877-827-620722

If you have any questions during the
setup process, please call our support
team at 1-877-827-6207 and select the
Technical Support option.

Please test your

system when you can

using the TEST icon,

as instructed in this

user guide.

(refer to page 9)

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MobileHelp®

Corporate Headquarters

3701 FAU Blvd., Suite 300

Boca Raton, FL 33431

phone: [phone]
fax: [phone]

web: www.mobilehelp.com

Sales

phone: [phone]
email: [e-mail]

Emergency Support

Available 24/7 via MobileHelp System

Copyright ©2018 MobileHelp LLC. All Rights Reserved.

Technical Support

phone: [phone]

Monday - Friday 8am to 8pm EST

Saturday and Sunday 9am to 6pm EST

Excluding Holidays
email: [e-mail]

Customer Service

phone: [phone]

Monday - Friday 8am to 8pm EST

Saturday 9am to 6pm EST

Excluding Holidays
email: [e-mail]

MHP8003-359B