Page 1
Help at the touch of a button
MHP8003-179D
Mobile Medical Alert Systems
Cellular Base Station Gen5.0
MobileHelp | Complete User Guide
Page 2
MobileHelp Complete User Guide
This MobileHelp User Guide includes information covering the
3 most popular MobileHelp Systems:
Cellular
DUO System
Cellular
Classic System
Note: Remember to always carry the Mobile Device with you
when going outside of your home.
MobileHelp Customer Service 1-877-827-62072
Solo System
MHP8003-179D
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Cellular Base Station Features
(Front)
Figure 2
Speaker/Microphone
Test
Button
ON/OFF
Switch (Back)
Volume
Battery Charge
Indicator
Reset Button
Cellular DUO System
What’s In the Box
Cellular
Base Station
+ + + + +
Mobile
Device
Neck Pendant /
Wrist Button
Cradle
Charger
Power
Cord
Optional Accessories
PRESS
for
The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.
MHP8003-179D
MobileHelp Complete User Guide 3
HELP
Fall ButtonWall Button
Mobile
Case
Page 4
Cellular Base Station Features
(Front)
Figure 2
Speaker/Microphone
Test
Button
ON/OFF
Switch (Back)
Volume
Battery Charge
Indicator
Reset Button
Cellular Classic System
What’s In the Box
+
Cellular Base Station
Neck Pendant / Wrist Button
Optional Accessories
PRESS
for
The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button™
has a separate user guide.
HELP
Fall ButtonWall Button
MobileHelp Customer Service 1-877-827-62074
MHP8003-179D
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Solo System
What’s In the Box
+ + + +
Mobile
Device
Neck Pendant /
Wrist Button
Cradle
Charger
Power
Cord
Mobile
Case
Optional Accessories
PRESS
for
The Fall Button™ and Wall button are optional and at an additional cost. The Fall Button
has a separate user guide.
MHP8003-179D
MobileHelp Complete User Guide 5
HELP
Fall ButtonWall Button
™
Page 6
Figure 1
Setup Guide for the MobileHelp Medical Alert System
We thank you for choosing a MobileHelp Medical Alert System and welcome you to the
MobileHelp family. Congratulations on making a smart choice!
If you have any questions during the setup process, please call our support team at
1-877-827-6207 and select the Technical Support option. See last page for hours of
operation.
MHP8003-179D
MobileHelp Customer Service 1-877-827-62076
Page 7
Cellular Base Station Features
Cellular Base Station Features
(Front)
Signal Strength
Indicator
Emergency
Button
MHP8003-179D
Speaker/Microphone
Volume
Test
Button
Figure 2
Battery Charge
Indicator
ON/OFF
Switch (Back)
Reset Button
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Mobile Device System Features
Speaker
Emergency
Help Button
Emergency Light
(red ring)
ON/OFF Button
USB Charging
Port
Low Battery
Indicator (red)
Cellular
Indicator (green)
Figure 3
MobileHelp Customer Service 1-877-827-62078
GPS Indicator
(yellow)
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Waterproof Help Buttons
Emergency
Help Button
LED Light
Technical Support
Use Only
Pendant
LED Light
Wristband
*Fall Button does not detect 100% of falls. If able, users should always push their help button when they need
assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users
should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls.
MHP8003-179D
Fall Button*
(optional accessory)
MobileHelp Complete User Guide 9
Page 10
Please follow these simple steps to get your system set up and tested.
Connecting your Base Station
Step 1. Select a Location
We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.
Place it near an electrical outlet.
Do not place any object in front of the Base Station.
Do not place near any appliances that make noise.
Step 2. Plug in the Power Cord
(Please refer to gure 4.)
Plug the power cord that is attached to the back of
the Base Station into an electrical outlet that is not
controlled by a light switch.
To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical
outlet that is controlled by a light switch.
MobileHelp Customer Service 1-877-827-620710
Figure 4
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Figure 2
Test
Button
Volume
Battery Charge
Indicator
Step 3. Turning on your Base Station
Turn on your Base Station using the on/off switch located on the back.
The display screen will turn on.
If the Base is setup correctly, the Base Station will say “system ready.”
The emergency and reset buttons will illuminate.
Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the Display screen.
You can use the volume control buttons on the front of the unit at the bottom of the display
screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft.
Within a few minutes of turning on the system, the Cellular Base Station will obtain
the date and time from the cellular network and will appear in the display area. You
are not able to set the date and time manually.
ON/OFF
Switch
Figure 6Figure 5
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Setting Up Your Mobile Device
Step 1. Select a Location
We recommend you place your Mobile Device in your bedroom or any other place
around your home where it can be easily accessible.
Place your Mobile Device’s cradle charger near an electrical outlet.
Step 2. Connect the Cradle Charger (Please refer to gure 7.)
Plug the power cord into the slot on the back of the Cradle Charger, making sure that
the narrow side is on the bottom.
Plug the other end of the power cord into an electrical outlet that is not controlled by
a light switch.
MHP8003-179D
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Figure 7
WARNING
To prevent electrical shock please keep the system away from wet locations.
AVERTISSEMENT
Pour éviter le choc électrique, SVP tenir le système éloigné des endroits
humides.
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Step 3. Charge your Mobile Device
Place the Mobile Device in the cradle charger.
The yellow light on the front of the cradle charger will
illuminate. If it does not, make sure you have placed the
Mobile Device correctly in the charger.
The Mobile Device will turn on within 10 seconds and then
it will take about 60 seconds for the Mobile Device to
register with the network.
The red battery light will come on indicating that
the device still needs charging. When the device is
fully charged, the red light will turn off. It will take
about 3 hours for the device to be fully charged.
MobileHelp Customer Service 1-877-827-620714
ON/OFF
Button
Figure 8
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Turning your Mobile Device ON or OFF
To turn on your Mobile Device:
Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for
approximately ve seconds.
Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle
charger is plugged in.
All the lights will turn on and the green light will start blinking. This indicates the Mobile
Device was successfully turned on.
To turn off your Mobile Device:
Press the ON/OFF button and hold for approximately two seconds. All the lights will
turn off. This indicates your Mobile Device was successfully turned off.
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Testing your Cellular Duo System
It is important that you test your system at least once a month.
When you are conducting a test on your Cellular Duo System, always have your Mobile
Device nearby. This is because if both devices activate in response to your press of a Neck
Pendant or Wrist Button, each device will send an alarm to the Emergency Response
Center and you will need to reply to the operator to clear the alarm.
You can use the TEST button on your Cellular Base Station to conduct a test without
placing a call to the Emergency Response Center by following these steps.
- Press and hold the TEST button on Base Station until it illuminates green.
- You will hear an announcement over the Base Station that will instruct you to press
the Emergency button or Pendant.
- Press the Neck Pendant or Wrist Button.
- The Base Station will announce, “Test call sent to emergency response center” and
the Mobile Device will respond by either beeping several times or by playing the
announcement, depending upon the Mobile Device version.
- If your test was successful, you will hear “thank you for testing your device” from the
Base Station and Mobile Device.
MHP8003-179D
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Testing your Cellular Classic System
You can use the TEST button on your Cellular Base Station to conduct a test without
placing a call to the Emergency Response Center by following these steps:
Please test your system on a weekly basis. Before testing your system, please unplug the
power from the AC outlet.
Press and hold the TEST button on Base Station until it illuminates green.
You will hear an announcement over the Base Station that will instruct you to press the
Emergency button or Pendant.
Press the Neck Pendant or Wrist Button.
The Base Station will announce, “Test call sent to emergency response center”.
If your test was successful, you will hear “thank you for testing your device” from the Base
Station speaker.
If your test was not successful, the Base Station will announce “user auto-test failed,
please contact Technical Support”.
Once you have nished testing, please remember to plug the power back into the
AC outlet.
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Cellular Base Station Voice Guidance
If your system includes the Cellular Base Station, your Base Station will have voice
announcements. Select announcements are listed below:
Event Voice Prompt Notes
The Cellular Base
Station is powered on
Both red Emergency
and Blue Reset buttons
are ashing
The battery needs
charging
The emergency call is
initiated
Call connected
Cellular Base Station
receives a fall signal
Fall alarm is canceled Alarm Canceled Alarm has been canceled.
System Ready
Power not detected or
Power restored
(when electricity is
reconnected)
Low Battery
Call in progress Alarm is being sent to the Emergency Response Center.
Please stand by for
operator
Fall Detected - Press and
hold Button to Cancel
Base Station on/off switch has been turned on, be sure to
connect to electric outlet or it will run on battery backup.
Check that the Base Station is correctly plugged
into an electrical outlet.
Check that the Base Station is correctly plugged into an
electrical outlet or it will run on battery backup.
Respond to the emergency operator’s call over
the device speaker.
This will occur for about 20 seconds and will allow you time to
cancel the alarm. During this time, you may press and hold the
button on the Fall Button for 5 seconds to cancel the signal.
MHP8003-179D
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Medication Reminders (optional service):
At the scheduled time for your Medication Reminder, your Cellular Base Station will
announce “Medication Reminder, Please Press Reset to Accept” and the blue reset
button will ash.
The name of the medication will be displayed on the Cellular Base Station screen just
like it was entered in the MobileHelp Connect web portal.
The Base Station will make the announcement once a minute for 30 minutes or until
reset button is pressed.
If you press the “reset” button, the reminder will be recorded as accepted. If you do not
press the “reset” button within 30 minutes, the reminder will be recorded as ignored.
For complete instructions for Medication Reminders, please log in to MobileHelp
Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.”
If you have any questions, please call 1-877-827-6207 and select Technical Support.
MHP8003-179D
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Testing your Solo System
For Mobile Device Light Indicator information, please see page 35
Remove the Mobile Device from the cradle charger. Firmly press and hold
down the emergency button for two seconds until the red light around
the emergency button lights up, then release.
The Mobile Device will beep several times or announce, “Call in
progress”, depending on the Mobile Device version.
An emergency operator will communicate with you through the
2-way speaker on the Mobile Device and ask you if you are okay.
Please state clearly to the operator that “THIS IS A TEST.” If you do not
explain to the operator that you are testing your unit, EMS will be contacted.
Test your Solo System using a Help Button (Please refer to gure 9.)
Firmly press your Neck Pendant or Wrist Button one time until you see the button’s red
light indicator ash. This indicates that a signal was sent to the Mobile Device.
The red ring surrounding the Emergency Button on the Mobile Device will light
up and either beep or make an announcement, depending on your Mobile Device
version. The charging cradle may also beep in response to the Emergency Button
being pressed.
Proceed with responding to the emergency operator to clear the alarm.
MobileHelp Customer Service 1-877-827-620720
Figure 9
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Test your Help Buttons (Please refer to gure 10)
Firmly press your Wrist Button or Neck Pendant one time
The button’s red light will ash, indicating a signal was sent to the Mobile Device.
The red ring around the Mobile Device Emergency button will light up.
The Mobile Device will beep several times or announce, “CALL IN
PROGRESS”, depending on your Mobile Device version. This indicates
your alarm is being sent to the central station.
An emergency operator will communicate with you through the Mobile
Device and ask you if you are okay.
Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the operator
that you are testing your unit, emergency help will be contacted.
If your help button is not working properly or if the light is blinking rapidly, please
call 1-877-827-6207 and select Technical Support.
If the LED on your pendant ashes red, the battery is low. Please contact
MobileHelp immediately to provide you with a replacement pendant.
Note: If you have a SOLO system, both your charging cradle
and your Mobile Device will beep after you call for help.
Please remember, it is important that you test your system at least once a month.
MHP8003-179D
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Figure 10
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Mobile Device 3.0
Voice Guidance
The Mobile Device 3.0 provides voice announcements. Select
announcements are listed below:
Event Voice Prompt
The emergency call is initiated “Call in Progress”
The battery is low
Note: There may be situations where the voice prompts don’t complete the entire phrase
when another voice event occurs. In this instance, the latter voice prompt event will cut in
and the current voice prompt may be terminated prematurely.
Technical Information
MobileHelp Model Number FCC Product Code Input Output Current Rating
MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh
Radio Frequency
All devices frequency transmission = 433 MHz
“Your battery is low, please connect to a
power source.”
MHP8003-179D
MobileHelp Customer Service 1-877-827-620722
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Fall Detection with Mobile Device 3.0
Voice Guidance
If your system includes the Mobile Device 3.0, your Mobile Device will
have voice announcements. Select announcements are listed below:
Event Voice Prompt Notes
Mobile Device receives
a fall signal
Fall alarm is canceled Alarm Canceled
20-second window for
cancellation has ended
“Fall Detected - Press and
Hold Button to Cancel”
“Fall Detected - Contacting
Emergency Response Center”
This will occur for about 20 seconds and will allow you
time to cancel the alarm. During this time, you may
press and hold the button on the Fall Button for 5
seconds to cancel the signal.
The signal will then be sent to the monitoring center
and an operator will call your Mobile Device and/or
the Base Station to assess your situation and dispatch
the appropriate help to you.
Optional
Fall Button
Technical Information
MobileHelp Model Number FCC Product Code Input Output Current Rating
MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh
IGPFD-01 PXTPFD-01 Internal 3.6 VDC 1200 mAh
Radio Frequency All devices frequency transmission = 433 MHz
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Important Safety Information For All Systems
You must always carry the Mobile Device with you when going outside of your home.
Keep electrical cords away from heat sources and sharp edges.
Keep electrical cords away from areas where someone could trip over them.
Use caution when handling electrical cords.
Never install electrical cords during a lightning storm.
Do not use any attachment or accessory that is not intended for use with this system.
Test your system once a month.
Do not block the Base Station’s microphone. This will affect your ability to communicate with
the emergency response center.
During a power outage, the Base Station’s battery backup will last up to 24 hours, after it has
been charged for 3 hours.
The Wrist Button and/or Neck Pendant are designed to work at an approximate range of 350
feet from the Mobile Device or 600 feet from the Base Station, depending on the size and
construction of your home.
The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, sweat,
or other moisture.
If the LED on your pendant ashes red, the battery is low. Please contact MobileHelp
immediately to provide you with a replacement pendant.
MHP8003-179D
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The Mobile Device contains sensitive hardware, take care when handling and avoid
dropping it.
Do not expose the Mobile Device to dust, dirt, sand or food.
The Mobile Device battery is designed to last for over 24 hours after it has been charged
for 3 hours.
The Mobile Device has a GPS receiver that works best when it has an unobstructed view
to the sky.
Wear your waterproof help button at all times.
The help buttons (Neck Pendant, Wrist Button and Fall Detection Button) are waterproof
and can be taken with you in the shower.
Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do
not attempt to dry your button out in the microwave or oven.
WARNING
Strangulation and choking hazard. The Neck Pendant button lanyard has been
designed to break away when tugged. However, the user can still suffer serious
personal injury or death if the cord becomes entangled or stuck on objects.
AVERTISSEMENT
Risque de suffocation ou d’étranglement. La lanière pour bouton pendentif est
conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une
blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets.
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Frequently Asked Questions
How do I call for help?
Press your Neck Pendant, Wrist Button, red emergency button on your Base Station or
Mobile Device.
Do I need my Mobile Device when I leave my home?
Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck
Pendant or Wrist Button at all times, both at home and away, so help is never out of reach.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed on
your prole.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, simply notify the emergency operator when they
respond that this is a “false alarm.” The operator will disconnect and no further action
will be taken.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel are
authorized to break into your home to help you and cannot be held responsible for any
damages caused as a result of gaining entry.
MHP8003-179D
MobileHelp Customer Service 1-877-827-620726
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We recommend that you purchase a MobileHelp “lock box” to safely store your
house key. Your lock box code will be stored on your account and given to emergency
personnel in order to gain entry to your home without causing damage. If you have
your own lock box (not purchased from MobileHelp), please call MobileHelp Customer
Service at 1-877-827-6207 to ensure your code is noted on your account.
How far away from the Base Station will my help buttons work?
Your help buttons are designed to work at an approximate range of 600 feet from the
Base Station, depending on the size and construction of your home.
What happens if I push my help button but cannot get to the Base Station?
If you push your help button, stay where you are. An emergency operator will
communicate with you through your Base Station or Mobile Device.
Why is the emergency operator having trouble understanding me?
The microphones in the Base Station and Mobile Device are very sensitive, and will pick
up surrounding noises from your television, radio, wind from ceiling fans, and the like.
To increase the quality of the call, look for a quieter area to set up your Base Station or
go to a quieter area with your Mobile Device.
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Why is my help button not activating my Base Station/Mobile Device?
Be sure to press the help button once rmly in the center to activate your Base Station and/
or Mobile Device. A small red light below the pendant or wrist button will ash. If the Base
Station and/or Mobile Device does not respond, check to ensure that the help button is in
range of the Base Station and/or Mobile Device. If you still have issues with your system,
please call 1-877-827-6207 and select Technical Support.
Is the Mobile Device waterproof?
No, the Mobile Device is not waterproof. However, your help buttons (Neck Pendant and
Wrist Button) are waterproof and can be taken with you in the shower.
What if I move to a different home, or my personal information has changed?
Please contact Customer Service at 1-877-827-6207 any time there are any changes to your
personal information, including changes to your address and phone number. Just give us a call
one week before you move to determine whether the service will be available in your area.
What if I spend part of the year in another home?
We can transfer your service to your new location. Just give us a call at 1-877-827-6207
and speak with Customer Service one week before you go to determine whether the
service will be available at your other home.
MHP8003-179D
MobileHelp Customer Service 1-877-827-620728
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I am going to travel. How should I prepare?
Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We
recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can
update our systems with your new location address, emergency contacts, and lock box
location. This ensures that if we have to alert emergency responders, they will have
all relevant information to assist you without delays. Please remember to bring the
following items: Neck Pendant and/or Wrist Button, Mobile Device, Car Charger (if you
purchased this additional accessory), Power Cord, and Charger.
How do I prepare my device for air travel?
Your Mobile Device will need to be turned OFF. Simply hold the on/off button for
approximately two seconds until all the lights are turned OFF.
Is the lanyard adjustable?
There are xed length magnetic lanyards and adjustable length lanyards.
Adjustable lanyard: There are two connectors on the lanyard. One that is cone shaped
and one that is pear shaped. There are 2 parts of the lanyard coming out the left side
of the cones. Use one hand to hold the cone shaped part, use the other to pull the top
string to shorten the lanyard. Do the reverse to tighten the lanyard.
Magnetic lanyard: These lanyards are not adjustable and are only available upon request.
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Can a magnetic lanyard cause interference with a pacemaker or other
medical device?
If you have a pacemaker or any medical device, consult your manufacturer for information
on any possible risk of magnetic interference with the device. Our help buttons do not
interfere with pacemakers.
Can I replace the neck pendant cord?
Yes, it will work with just about any chain or cord, so feel free to use any one of your
personal chains or necklaces. However, the risk of choking may increase if you do not use
the lanyard provided by MobileHelp.
Can I replace the wrist button band?
Yes, you may replace the Wrist Button band with a standard watch band of your choice.
Can I speak into my help button?
No, you can communicate with the monitoring center through your Base Station and/or
Mobile Device only. Your help buttons do not have a speaker or microphone.
Does the Wrist Button strap contain any latex?
No, the strap MobileHelp uses is silicon based with no latex content.
MHP8003-179D
MobileHelp Customer Service 1-877-827-620730
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FDA Statement
MobileHelp is an FDA Registered Company. MobileHelp quality system complies with
regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the
ofcial regulatory agency of all food, dietary supplements, medical devices, cosmetics
and veterinary products in the United States.
FCC Statement
Product Base Pendant Wrist Button
FCC ID PXTCBS2-01 VDQIGP-01 VDQIGP-02
FCC ID PXTCBS4-01 VDQIGP-01 VDQIGP-02
FCC ID PXTIGM-02 VDQIGP-01 VDQIGP-02
FCC ID PXTMD3-01 VDQIGP-01 VDQIGP-02
FCC ID PXTCBS5-01 VDQIGP-01 3000mAh
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
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15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
15.21
You are cautioned that changes or modications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
RF Exposure Information
This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not
to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the
U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This device should be installed and operated with minimum distance 20cm between the radiator & your body.
MHP8003-179D
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Déclaration d’exposition aux radiations:
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.
1. Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions:
1) This device may not cause interference, and
2) This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes :
1) l’appareil ne doit pas produire de brouillage;
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d’en
compromettre le fonctionnement.
2. This product meets the applicable Innovation, Science and Economic Development Canada technical specications.
Ce produit répond aux spécications techniques applicables à l’innovation, Science et Développement économique
Canada.
Cellular Base Station 2.0 and 4.0
Bluetooth Modem
2400 Mhz to 2483 Mhz
This equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm between the radiator and your body.
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Technical Information
Models Input Output Current Rating
IGM-02 Internal 3.7 VDC 930 mAh
IGBW-01 115 V 5 VDC 3000 mA
IGBW-01 Battery Backup 4.2 VDC 3000 mAh
IGPFD-01 Internal 3.6 VDC 1200 mAh
IGP-01 Internal 3 VDC 230 mAh
IGPWS-01 Internal 3 VDC 230 mAh
IGPWS-02 Internal 3 VDC 230 mAh
IGPWC-01 115 V 5 VDC 1000 mA
IGMCA-01 12 V 5 VDC 1000 mA
MCC-02 115 VAC 5 VDC 1000 mA
IGP-02 Internal 3 VDC 230 mAh
IGPWS-02B Internal 3 VDC 230 mAh
IGPWS-02W Internal 3 VDC 230 mAh
WMP-01 Internal 3 VDC 230 mAh
CBS2-01 115 V 5 VDC 3000 mA
CBS2-01 Battery Backup 4.2 VDC 3000 mAh
CBS4-01 115 V 5 VDC 3000 mA
CBS4-01 Battery Backup 4.2 VDC 3000 mAh
MD3-01 Internal 3.7 VDC 930 mAh
IGPFD-01 Internal 3.6 VDC 1200 mAh
CBS5-01 Battery Backup 4.2 VDC 3000 mAh
CBS5-01 115V 5 VDC 3000 mAh
Radio Frequency (RF)
All devices frequency transmission = 433MHZ
MobileHelp Customer Service 1-877-827-620734
MHP8003-179D
Page 35
Mobile Device Light Indicator
Light Indicator What it Means
Blinking slowly: Device is connected to wireless network.
GREEN
YELLOW
RED
EMERGENCY LIGHT
All lights off Device is turned off.
MHP8003-179D
MobileHelp Complete User Guide 35
Blinking rapidly: Device is NOT connected to wireless
network.
Blinking: Indicates device is communicating to the GPS
satellite.
Blinking slowly (off charger): Battery is low - you have about
one hour of battery left.
On while charging: Battery is charging.
Off while charging: Battery is fully charged.
On: Indicates you successfully pushed your button and
sent an alert to the monitoring center.
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MobileHelp®
an Integrity Tracking LLC Company
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Boca Raton, FL 33431
phone: 561-347-6255
fax: 561-347-6288
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phone: 1-800-800-1710
email: [email protected]
Emergency Support
Available 24/7 via MobileHelp System
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MHP8003-179D
Technical Support
phone: 1-877-827-6207
Monday - Friday 8am to 8pm EST
Saturday and Sunday 9am to 6pm EST
Excluding Holidays
email: [email protected]
Customer Service
phone: 1-877-827-6207
Monday - Friday 8am to 8pm EST
Saturday 9am to 6pm EST
Excluding Holidays
email: [email protected]
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