MobileHelp CBS4 01 User Manual
Mobile Medical Alert Systems
MobileHelp | Complete User Guide
MobileHelp Complete User Guide
3 most popular MobileHelp Systems:
This MobileHelp User Guide includes information covering the
3 most popular MobileHelp Systems:
Cellular
DUO System
Note: Remember to always carry the Mobile Device with you
when going outside of your home.
Cellular
Classic System
MobileHelp Customer Support 1-877-827-62072
Solo System
Cellular DUO System
What’s In the Box
+ + + + +
Cellular
Base Station
Mobile
Device
Neck Pendant /
Wrist Button
Cradle
Charger
Power
Cord
Mobile
Case
Optional Accessories
PRESS
for
HELP
Fall ButtonWall Button
If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive
the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an
additional manual for the Fall Button™ Automatic Fall Detect pendant.
MobileHelp Complete User Guide 3
Cellular Classic System
What’s In the Box
+
Cellular Base Station Neck Pendant / Wrist Button
Optional Accessories
PRESS
for
If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive
the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an
additional manual for the Fall Button™ Automatic Fall Detect pendant.
HELP
Fall ButtonWall Button
MobileHelp Customer Support 1-877-827-62074
Solo System
What’s In the Box
+ + + +
Mobile
Device
Neck Pendant /
Wrist Button
Cradle
Charger
Power
Cord
Mobile
Case
Optional Accessories
PRESS
for
If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive
the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an
additional manual for the Fall Button™ Automatic Fall Detect pendant.
MobileHelp Complete User Guide 5
HELP
Fall ButtonWall Button
Figure 1
Setup Guide for MobileHelp’s Medical Alert System
We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to
the MobileHelp family. Congratulations on making a smart choice!
If you have any questions during the setup process, please call our support team at
1-877-827-6207 and select the Technical Support option. See last page for hours of
operation.
MobileHelp Customer Support 1-877-827-62076
Temperature
Cellular Base Station Features
(Front)
Speaker/Microphone
ON/OFF
Switch (Back)
Signal Strength
Indicator
Emergency
Button
Battery Charge
Indicator
Test
Button
Figure 2
Volume
Date & Time
Reset Button
MobileHelp Complete User Guide 7
Mobile Device System Features
Speaker &
Microphone
Emergency
Help Button
Emergency Light
(red ring)
ON/OFF Button
USB Charging
Port
Low Battery
Indicator (red)
Cellular
Indicator (green)
Figure 3
MobileHelp Customer Support 1-877-827-62078
GPS Indicator
(yellow)
Wearable Features
Emergency
Help Button
LED Light
Technical Support
Use Only
Pendant
LED Light
Wristband
Fall Button
(optional accessory)
MobileHelp Complete User Guide 9
Please follow these simple steps to get your system set up and tested.
Connecting your Base Station
Step 1. Select a Location
We recommend you place the Base Station near the center of your home, such as your
living room, family room or kitchen area.
Place it near an electrical outlet.
Do not place any object in front of the Base Station.
Do not place near any appliances that make noise.
Step 2. Plug in the Power Cord (Please
refer to fi gure 4.)
Plug the power cord that is attached to the back of
the Base Station into an electrical outlet that is not
controlled by a light switch.
To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical
outlet that is controlled by a light switch.
MobileHelp Customer Support 1-877-827-620710
Figure 4
Step 3. Turning on your Base Station
Turn on your Base Station using the on/off switch located on the back.
The display screen will turn on.
If the Base is setup correctly, the Base Station will say “system ready.”
The emergency and reset buttons will illuminate.
Make sure your Base Station is connected to the cellular network by checking for the
signal strength bars on the Display screen.
You can use the volume control buttons on the front of the unit at the bottom of the display
screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft.
Within a few minutes of turning on the system, the Cellular Base Station will obtain the
date and time from the cellular network and will appear in the display area. You are not
able to set the date and time manually.
ON/OFF
Switch
Figure 6Figure 5
MobileHelp Complete User Guide 11
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