Mobeye CM2000, CM2300, CM2500 User Manual

PORTAL USER MANUAL

Mobeye® CM-Guard

CM2000

SW version 5.n

Attention! Very important

This user manual contains important guidelines for the installation and usage of the Mobeye

®

device as described in this manual. Please read these thoroughly before you start using the
Mobeye® device.
In case of damage caused by disregarding the guidelines, the warranty becomes void.
The user must regularly check the proper functioning of the device. The manufacturer cannot
be held liable for any damage or loss caused by any incorrect use or incorrect functioning of
the Mobeye® device.

Safety guidelines

• The permitted ambient temperature during operation may not be exceeded (not lower
than -10°C and not higher than 50°C).

• The device is intended for use in dry and clean places.

• Protect the device from moisture, heat and water splashing. Not intended for external use.

• The guidelines for the battery usage must be regarded.

• Do not expose the device to strong vibrations.

• Do not let it fall from height.

• Do not use in an environment where any inflammable gases, vapors or dust are present

or could be present.

• Repair of the device may only be carried out by people, trained for Mobeye® repair.

• If the device must be repaired, only original replacement components may be used. The

use of different parts may lead to damage of the Mobeye® device.

Use in accordance with the regulations

The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.

Battery recycling

CR123 batteries, as used in the Mobeye CM-Guard, are classified as non-hazardous waste
and can be recycled. Please take empty batteries to a nearest collection point.

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CONTENT

1. General description 3

2. Getting started 4

2.1 Sign up in the Mobeye Internet Portal 4

2.2 Register the Mobeye SIM card 4

2.3 Insert the Mobeye SIM card 5

2.4 Connect a sensor to the input 5

2.5 Insert the batteries 6

2.6 Connect an external power supply (optionally) 6

2.7 Enter the program mode 7

2.8 Activate the device 7

2.9 Configuration and synchronisation 8

2.10 How to use the Mobeye Internet Portal 8

3. How to Use the Mobeye CM-Guard 10

3.1 Switching on/off 10

3.2 Confirmation of the alarm message 10

4. Possible settings 11

4.1 Installation code 11

4.2 Alarm phone numbers 11

4.3 Call on/off 11

4.4 Input type 11

4.5 Exit delay time 12

4.6 Alarm delay time 12

4.7 Inactive time 12

4.8 Alarm repeat time 12

4.9 Power failure delay time 13

4.10 Power failure message 13

4.11 Automatic arming / disarming 13

4.12 Buttonlock 14

4.13 Low power mode 14

4.14 Test message 14

4.15 System reset 15

5. Status feedback 16

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1. GENERAL DESCRIPTION

The Mobeye CM-Guard is a battery operated GSM module used to send an alarm
notification after a triggered input or - if an external power supply is used- after a
power failure.

The Mobeye CM-Guard can function ‘stand-alone’ or in combination with the Mobeye
Internet Portal. Once activated in the Mobeye Internet Portal, the factory settings of the
Mobeye CM-Guard cause following reactions:

- When one of the inputs is activated by a sensor, the Mobeye CM-Guard sends an
alarm message to the Mobeye Internet Portal and calls the phone numbers
programmed in by the user. The Portal forwards the alarm as text message and/or e­mail.

- When one of the inputs remain in the alarm status, the Mobeye CM-Guard repeats
sending the alarm message via the Mobeye Internet Portal every four hours.

- When an external power supply is used and a power failure occurs, the Mobeye CM-

Guard sends a ‘power failure’ message to Mobeye Internet Portal, to be forwarded to

the ‘alarm contacts’. When the power is restored, the Mobeye CM-Guard sends a
‘power restored’ message.

- When the batteries need to be replaced, the Mobeye CM-Guard sends a ‘low battery’

message to the Mobeye Internet Portal. The portal forwards this to the ‘service’

contacts.

- The unit is able to send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.

Chapter 4 describes how to influence the standard behaviour.

For use of the stand-alone Mobeye CM-Guard -without the Mobeye
Internet Portal - please download the stand-alone manual from
www.mobeye.eu/EU/documentation/manuals.

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2. GETTING STARTED

To get started with the Mobeye CM-Guard, at least the following steps need to be
taken in the following order:

1. Sign up in the Mobeye Internet Portal

2. Activate the SIM card

3. Insert the Mobeye SIM card

4. Connect a sensor to the input

5. Insert the batteries

6. Connect an external power supply (optionally)

7. Enter the program mode

8. Activate the device in the Mobeye Internet Portal

9. Program the settings

These steps are further explained in this chapter. After these steps the module will be
operational.

2.1 SIGN UP IN THE MOBEYE INTERNET PORTAL

Go to www.mymobeye.eu
and sign up for a new account. Follow the
instructions on the screen.

You will receive an e-mail to confirm the new account. After confirmation login to the
portal.

If you do not receive this e-mail, check your spam box or ask Mobeye
([e-mail]).

2.2 REGISTER THE MOBEYE SIM CARD

To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate new SIM card’.

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Enter the SIM card number. This is the number written on the plastic SIM card. Only
take the last 8 digits of the last two lines (incl. number after space, do not type the
space).

The screen leads you through several pop-ups where you choose your device type

(search for “CM-Guard”) and select the type of contract (for instance “CM-Guard SIM +
Portal Monitoring”).

At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit (see
next paragraphs).

2.3 INSERT THE MOBEYE SIM CARD

Open the enclosure by removing the 4 screws and insert the Mobeye SIM card into the
module. Push the black cover slightly outward to open the holder and close it
afterwards. Make sure the SIM card is inserted before the batteries.

2.4 CONNECT A SENSOR TO THE INPUT

Two external sensors can be connected to the
inputs.

Insert the 2 wires of an external sensor through
the hole in the enclosure and insert them in the
two connectors of input 1 (press on the green pins
for connecting the wires). It does not matter
which wire is connected to which connector.

A second sensor can be connected to input 2.

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As default the inputs are programmed as Normally Open (NO) contacts. This means
the inputs are triggered if the input is closed for at least 1 second. In case the contact
is Normally Closed (NC), please refer to paragraph 0. If you require the sensor to be
activated for a shorter or longer period before triggering an alarm, please refer to 4.5.

2.5 INSERT THE BATTERIES

Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace batteries the settings will not be deleted, since they are
stored in the device memory.

2.6 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)

Although the Mobeye CM-Guard is designed to run on batteries, it is possible to use
an external power supply. In this mode the module is always connected with the GSM
network and therefore always in program mode. When the power fails, the batteries
take over and a power failure alarm message is sent. The module continues operating
albeit in the low power mode. This means the GSM module switches off and only
establishes network connection when it needs to send an alarm notification, test
message or low battery alert.

Connect the external power adapter (or any other
regulated 12VDC power supply) to the power input
of the connector (press on the green pins to
connect the wires):

- V+ (black lead with white stripe) to “+”

- Ground (black lead) to “-“

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2.7 ENTER THE PROGRAM MODE

To activate the unit in the portal, the GSM module needs to be open and connected to
the network.
A battery-operated Mobeye CM-Guard switches to the program mode after placing the
batteries. First the GSM module establishes network connection. During this time the
LED flashes green and red. Within 10-30 seconds the connection is established and
the status LED starts flashing 1 sec. on/1 sec. off (or stays on continuously in case the
first telephone number has been configured).
During the first 3 minutes, the GSM module remains active, ready to be activated in
the portal. After 3 minutes a time-out occurs and the GSM module switches off in order
to save the batteries. It returns to the program mode by pressing the on/off button for 5
seconds, until the LED starts flashing red/green. Once it has GSM connection it will be
flashing again (or stays on continuously). Alternatively the batteries are re-inserted.

Using external power, the unit is always in program mode.

2.8 ACTIVATE THE DEVICE

When the CM-Guard is in initial
(factory) status and the batteries are
inserted (so the LED is flashing), you
activate the device in the Mobeye Internet Portal by clicking ‘Activate device’, which is
written behind the registered SIM card. The unit will receive a message from the portal
and the data exchange is started. At the first pop-up window you are asked to enter

the installation code. Type the factory code ‘1111’. The next screen will ask for a name

and location of your device. These fields can be changed later.
Once the activation is completed, the new device is visible in the device list.

By clicking the name, the detail page will be opened.

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2.9 CONFIGURATION AND SYNCHRONISATION

The device settings can be programmed in the Mobeye Internet Portal. In this way you
prepare the settings, to be picked up by the device: since the Mobeye device is
leading in the communication between the portal and the device, the data
synchronisation is done after:

1) any message to the portal (e.g. alarm, test, low batteries)

2) reconnecting power and reinserting batteries

3) pressing the on/off button for 5 seconds once it was in program mode (battery­operated: first go to program mode, next press the button for 5 seconds).

4) receiving an SMS command to change a setting (not described in this manual).

An alternative, but less preferred method of programming is to send SMS commands
to the telephone number in the Mobeye device. This method is explained in the
Mobeye CM-Guard stand-alone manual. This manual can be downloaded from
www.mobeye.eu/EU/documentation/manuals.

2.10 HOW TO USE THE MOBEYE INTERNET PORTAL

The device detail screen in the Mobeye Internet Portal shows several blocks:

Contacts

The contacts are the contact persons that will receive alarm and service notifications,
per SMS text message and/or e-mail. Service notification may be warnings about
missed keep-alive (test) messages and low battery voltage.
In order to add a contact, please first create the contact person in the (blue) tab
Contact.
Note: the telephone numbers that will be dialed directly from the unit, are configured in
the Options.

Status

The status block displays several values, important information about the unit.
The GSM status tells the network strength in the last communication session. If the
values is lower than -95dB, please consider another location for the device).

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If the ‘Synchronised’ status is ‘No’, there are new options to be picked up by the
device.

Device

Open the device details to change the name and location of the device. These are
copied into each SMS text message and e-mail and meant as identifier.

Message texts

In the message texts are the event texts in the SMS text message and e-mails. These
texts can be customized.

History

All historical events and logs are displayed in the history. Click ‘show’ all.

Options

The configuration options (settings) can be changed in the
Mobeye Internet Portal. Click ‘edit’ to change the settings.
Type the installation code (factory setting is ‘1111’) to open the pop-up.
Please see chapter Fout! Verwijzingsbron niet gevonden. for the description of
each setting.

After saving new settings, they need to be picked-up by the device, i.e. synchronised.
Please see 2.9 for more information about the synchronisation.

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3. HOW TO USE THE MOBEYE CM-GUARD

3.1 SWITCHING ON/OFF

After the previous steps, the Mobeye CM-Guard is ready for use. It is armed (switched
on) automatically.
In order to switch off (disarm) the Mobeye CM-Guard:

- Press the on/ off button at the upper side for 1 second. The green LED switches off
to indicate the disarmed status.

In the disarmed status the Mobeye CM-Guard will not send alarm notifications. The

functions automatic arming and sending a ‘low battery’ message, are still active.

In order to switch on (arm) the Mobeye CM-Guard:

- Press the on/ off button at the upper side for 1 second. The green LED blinks once
every 3 seconds (battery-powered) or stays ‘on’ continuously (in case of an
external power supply).

If powered externally (GSM is open), switching can be done via SMS commands:
SMS command to switch on: CODE ARM

SMS command to switch off: CODE DISARM
example: 1111 ARM

The status can be requested via SMS command CODE STATUS?.

3.2 CONFIRMATION OF THE ALARM MESSAGE

When the system is triggered it will send alarm notifications. First an SMS text
message is sent to all programmed alarm numbers, followed by a phone call. When
you pick up the phone, you will hear beeps. It is possible to confirm the phone call by
answering the phone and pressing any key. The other alarm numbers will not be
called afterwards.
By not assigning contact persons for SMS and e-mail, the system will only call. This
prevents the other numbers being notified by SMS or e-mail.

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4. POSSIBLE SETTINGS

The Mobeye CM-Guard settings are prepared in the portal, in the "Options" block, and
then retrieved by the device during a synchronization session. The factory setting for
the security code is '1111'. All settings are saved and stored in the unit, even when the

unit is not powered or the batteries have been removed.

4.1 INSTALLATION CODE

For configuration activities the installation code of the Mobeye CM-Guard must be

used. The initial (security) code is ‘1111’. The code can be changed in the options.

Note: the code is only visible when changing the settings.

4.2 ALARM PHONE NUMBERS

The Mobeye CM-Guard is able to directly call to up to 5 phone numbers. These may
be different numbers than the (unlimited number of) contacts who will receive SMS
text messages and/or e-mails. It is not required to enter phone numbers.

4.3 CALL ON/OFF

Even if the alarm telephone numbers are set in the options, the calling process can be
suppressed. By turning off the CALL, the unit will only send the notification via the
Mobeye Internet Portal. The default value is set to ON.

4.4 INPUT TYPE

The input type defines the character of the inputs IN1 and IN2. This can be Normally
Open (NO) or Normally Closed (NC). If an input is set to NO, the alarm will be
triggered as soon as the terminals of the input are closed. If the input is set to NC, the
alarm is triggered when the connection between the input terminals is broken. The
default input type is set to NO.

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4.5 EXIT DELAY TIME

The exit delay time defines the time between the moment of switching on the module –
while the input is active – and the moment the module starts sending the first alarm
message. Example: the module has been installed in a cabinet where a door magnet
contact is connected to the input. The exit delay time is the time between switching on
the module and closing the cabinet’s door. Only after this time has exceeded, alarm
messages will be sent. The time can be set between 0 and 999 seconds. As default,
the exit delay time is set to 0 second.

4.6 ALARM DELAY TIME

The input delay time defines the time that the input is triggered before an alarm is
initiated. If the input returns to the non-alarm status within the delay time, no alarm is
sent. The time can be set between 0 and 999 seconds. As default, the input delay time
is set to 1 second.

4.7 INACTIVE TIME

The “inactive time” defines the time an input is not active after an activation. During the
inactive time, no new alarm message will be sent. Only when the input returned to the
non-alarm status, gets activated again and remains active, an alarm will be sent yet
after the inactive time. If the time is set to “0” (minutes), the input will be active again
immediately after returning to the non-alarm status. The time can be set between 0
and 60 minutes. As default, the inactive time is set to “0”.

4.8 ALARM REPEAT TIME

In order to emphasize the urgency of the alarm messages, all alarms can be repeated.
As long as the input has not returned to the inactive status, the portal notifications will

be repeated after the ‘alarm repeat time’. In each repeated temperature alarm

message the actual temperature is included. The repeat interval can be set between 0
and 24 hours. As default the alarm repeat time is set to 4 hours.

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4.9 POWER FAILURE DELAY TIME

If the Mobeye CM-Guard is powered externally and the power fails it can notify the
contact person(s). The power failure delay time defines the time between the initial
power failure and the alarm notification. If the power is restored within the delay time,
no alarm is sent. The time can be set between 0 and 999 minutes. As default, the
delay time is set to 0.

4.10 POWER FAILURE MESSAGE

If the Mobeye CM-Guard is powered externally and the power fails it sends an SMS
text message to the administrator (setting: ‘ALERT’). The message is only sent in case
the unit is armed. This message can be set to ‘ALARM’ or ‘OFF’. If the setting is

‘ALARM’ the power failure message will be sent to all contact persons (SMS and or

CALL, following the SMS on/off and CALL on/off settings). The setting ‘OFF’ means

that no power failure message is sent. The default setting for the ‘power failure
message’ is set to “ALERT”.

4.11 AUTOMATIC ARMING / DISARMING

The Mobeye CM-Guard only works if the unit is armed, which is done via the on/off
button. It is possible to automatically arm and disarm the unit, based on an arming
and/or disarming time scheme. Two schemes can be entered, which can be assigned
to the days in the week (e.g. to have a different weekend scheme).

As default the automatic (dis) arming times are valid for all days. It is possible to
assign them to only a few days in the week. In this way it is possible to have two
different schemes, which are valid on different days.

As value the weekdays can be entered. Monday is 1, Tuesday is 2, etc. If the scheme
is valid for several days, the days can be entered in one command (e.g. 12345 means
Monday till Friday).
Example: to arm the system only during weekdays, from 6AM to 7PM, set the
TIMEARM1 to 06:00, TIMEDISARM1 to 19:00 and DAYS1 to 12345.

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4.12 BUTTONLOCK

It can be useful to lock the on/off button to prevent the unit from being switched off
unintentionally. As default the buttonlock is unlocked (so, the button is enabled). To
disable the button, the buttonlock needs to be switched to on.

4.13 LOW POWER MODE

A battery-powered Mobeye CM-Guard has the GSM module switched off in stand-by
mode. It only switches on if it has to send a message. An externally powered unit
always keeps the GSM module open (as factory default). When using the “low power

mode” an externally powered unit will also keep the GSM module closed as much as

possible, to minimize the power consumption. To achieve this, the LOWPOWER shall
be set to ON. In the low power mode, the presence of the external power source will
still be monitored.

4.14 TEST MESSAGE

The Mobeye CM-Guard can send regular test messages (keep alive) to the Mobeye
Internet Portal, to ensure the proper functioning of the unit. The test message will also
be sent if the unit is disarmed. The Mobeye Internet Portal expects the test message
and checks the timely receipt. The monitoring of the test messages follow the

‘management by exception’ rule: only if the message was not received, the ‘service’

contacts will receive a notification.
The timing of the test message can be programmed. Since new settings (options) will
be synchronised after the test message, setting a specific time of the test message
can help the process of remote programming. Example: if you force a daily test
message at 17.30 hrs, you can prepare new settings and be sure they are loaded into
the device before the evening.
The interval between the test messages can be set between 0 days (no test message)
and 30 days. The default test interval is set to 7 (weekly test message).

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4.15 SYSTEM RESET

To reset a Mobeye CM-Guard two steps are necessary:

1. Reset the Mobeye CM-Guard

2. Delete the Mobeye CM-Guard from the Mobeye Internet Portal

1. To reset the Mobeye CM-Guard to its factory settings

1. Remove the batteries (and external power supply).

2. Press the outside button while reinserting the batteries. Keep it pressed for
(about) another 5 seconds.

3. Release the button immediately after the LED starts to flash.

4. If relevant, connect the external power supply.

After a successful reset, the status LED will blink green to indicate that the module is
not configured. The security code is back to factory settings as well.

2. To delete the Mobeye CM-Guard from the Mobeye Internet Portal

Delete the device from the Mobeye Internet Portal. The SIM card could be then reused
for another Mobeye device, or the same device can be connected again.

In the device list, click the name of the device to go to the details screen. Next choose
‘ Device’. Click ‘delete’ to delete the device and confirm the option.
The SIM card will be disconnected from the device and visible on the first screen.

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5. STATUS FEEDBACK

LED pattern

Status

Required action

Blinking green, 1 second
on / 1 second off

Module not configured

Configure at least one
telephone number.

1 green flash every 3
seconds

Module is switched on,
powered by batteries

No action required.

Green LED stays on
continuously

Module is switched on,
powered by an external
source

No action required.
Flashing red/ green
every second

Module establishes
network connection

Wait until the network
connection is established.

2 flashes red,
every 3 seconds

No GSM connection

Try the SIM card in any
mobile telephone; replace
SIM card using other telecom
provider; try the module at
another location.

3 flashes red,
every 3 seconds

No valid SIM card or
wrong PIN

Try the SIM card in any
mobile telephone; remove
PIN code; check credit;
replace SIM card.

Blinking 3 times green

Successful programming
action

No action required.

Blinking 5 times red

Faulty programming
action

Check SMS command.

4 red flashes
every 3 seconds

Low batteries

Replace both batteries.

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Technical specifications

GSM : Quad band EGSM,
850/900/1800/1900 MHz
Batteries : 2* CR123 (lithium)
Battery life in normal mode : >1 year (battery operated)
: >2 years (external power supply)
Ext. power connection : 12 VDC (+/- 2 VDC) / min. 500 mA
(optional)
Power consumption low power : ca. 50 μA stand-by / max. ca. 500 mA

Power consumption 12V : ca. 50 mA stand-by / max. ca. 500 mA
Dimensions : 80 x 60 x 30 mm
Ambient temperature : -10 °C until +50 °C

This manual is published by Mobeye®.
All rights, the translation included are reserved. Any reproduction, either
photocopy, microfilm or saved in an automated data dictionary, only after written
approval of the Publisher. Reprinting, even in summary, is prohibited.
This user manual meets the technical requirements at the moment of printing.
Changes in technology and equipment are reserved.

© Copyright 2018 by Mobeye, version CM2000PORTAL-EN180201

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