MiVoice 4220 Lite, 4222 Office User Manual

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MiVoice 4220 Lite and MiVoice4222Office

System Telephones for MiVoice MX-ONE

USER GUIDE

Page 2

EN/LZT 103 002 R4B

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Table of Contents

Welcome ..................................................................4

Important User Information .....................................6

Description ..............................................................7

Free Seating (optional) ..........................................16

Incoming Calls ......................................................17

Outgoing Calls .......................................................22

During Calls ..........................................................36

Call Forwarding .....................................................43

Absence Information (optional) ............................56

Messages ............................................................... 58

Group Features ......................................................64

Other Useful Features ............................................67

Settings .................................................................. 74

Accessories ............................................................87

Installation ............................................................. 93

Troubleshooting ...................................................101

Glossary ...............................................................102

Index ....................................................................103

Table of Contents

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Welcome

Welcome to the user guide for the MiVoice 4220 Lite and MiVoice 4222 Office. This guide describes the available features of the telephones when they are connected to MiVoice MX-ONE.

The functions and features available with these telephones are designed for easy use in all different telephone handling situations.

The user guide describes the functions and features of the MiVoice 4220 Lite and MiVoice 4222 Office as they are programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

Some markets use differing codes for some features. In this guide they are described using the most common code.

The latest version of the user guide can be downloaded from:

http://www.mitel.com

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Welcome

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no warranty of any kind with regards to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARK

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at

legal@mitel.com

Networks Corporation registered trademarks, please refer to the website: http://

www.mitel.com/trademarks.

for additional information. For a list of the worldwide Mitel

Notice to European customers:

The CE marking affixed to Mitel products indicates conformance to the R&TTE directive 99/05/EC (Radio and Telecommunications Terminal Equipment Directive). For a copy of the original signed

Declaration (in full conformance with EN45014), please contact your Mitel office or Sales partner

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Important User Information

Safety instructions

Save these instructions.

Read these safety instructions before use!

Note: When using your telephone or connected equipment, the

following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury.

• Follow instructions in the equipment's user guide or other documentation.

• Always install equipment in a location and environment for which it is designed.

• For mains powered telephones: Only operate with the mains power voltage indicated. If you are uncertain of the type of power supplied to the building, consult property management or your local power company.

• For mains powered telephones: Avoid placing the telephone's power cable where it can be exposed to mechanical pressure as this may damage the cable. If the power supply cord or plug is damaged, disconnect the product and contact qualified service personnel.

• Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 60950: 2000.

• Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user's authority to operate the equipment.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.

• Do not insert any object into equipment slots that is not part of the product or auxiliary product.

• Do not disassemble the product. Contact a qualified service agency when service or repair work is required.

• Do not use a telephone (other than cordless type) during an electrical storm.

Disposal of the product

Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.

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Description

MiVoice 4220 Lite/4222 Office phones

Description

Note: The key functions available on each model vary. If any functions differ or are unavailable, this will be indicated in the relevant section of the user guide.

1 Display (MiVoice 4222 Office only)

2x20 characters. See section

2 Programming

See section

3 Callback

Indicating/activating Callback. See section

tone

programmable function key by your system administrator.

“Settings” on page 74.

” on page 26. The feature can be removed or moved to another

“Display information” on page 13.

“When you receive a busy

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Description

4 Diversion (Follow-me)

For indicating/activating and deactivating Diversion (Follow-me). See section

“Call Forwarding” on page 43. The feature can be removed or moved to another programmable function key by your system administrator.

5 Programmable function keys

Program numbers or features, see section

keys

” on page 74.

“Programming of function

6Transfer

Transfer calls, see section

“During Calls” on page 36.

7 Triple Access Line

Handle calls. Line 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.

8 Microphone (MiVoice 4222 Office only)

Used for handsfree conversation.

9Clear

Disconnect calls or exit a feature. Can always be pressed instead of replacing the handset.

10 Headset key

Handle headset calls and activate Headset Preset. See section

(optional)

” on page 88.

“Headset

11 Loudspeaker on/off

a. Activate Group Listening. See section

“During Calls” on page 36.

b. Activate handsfree conversation (MiVoice 4222 Office only). See

section

“During Calls” on page 36.

c. Activate Loudspeaker Preset (MiVoice 4222 Office only).

See section

“Headset Preset” on page 89.

12 Mute

a. Switch the microphone on or off during a call. See section

on page 37

b. Switch off the ring signal in idle mode or when ringing. See sections

“Mute ring signal” on page 81 and “Silent Ringing” on page 81.

13 Volume control

Adjust the volume. See section

“Settings” on page 74.

14 Loudspeaker

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“Mute”

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15 Handset

Supplied with hearing aid feature as standard. An extra handset can be connected, see section

“Accessories” on page 87.

Please note: The handset can attract and trap small metal objects in the earcap region.

16 Pull-out leaf for easy guide (optional)

See section

“Pull-out leaf (optional)” on page 91.

17 Key panel (optional, MiVoice 4222 Office only)

With 17 programmable keys. One panel can be connected. See section “Key panel (optional)” on page 87. Use the Designation Card Manager to make and print your own key panel designation cards, see below.

18 Designation card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:

http://www.mitel.com

For more information, please contact your Mitel Certified Sales Partner.

Description

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Description

Lamp indications

Extinguished lamp The feature is not active.

Steady light

Slowly flashing lamp The line (or feature) is put on hold.

Rapidly flashing lamp An incoming call.

Light with short breaks Ongoing call.

The feature is active or the multiple represented line is busy.

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Dial tone

Special dial tone

Ringing tone or queue tone

Busy tone

Congestion tone

Number unobtainable tone

Description

Tones and signals

The following different tones and signals are sent from the exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.

Call waiting tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

Verification tone

Warning tone, expensive route

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Description

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

Ring signals

Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.

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Description

14:25 12FEB 2001

2222

14:25 12Feb 2001

2222

Display information

The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following pages show examples of information displays from different telephone states.

Notes:

The display is only available on the 4222 Office phone.

There are two versions of display text, an earlier and a later version. Both versions are shown in this section.

The order in which the date is stated is system dependent.

For the later display text version:

When an information ends with three dots (...), this means that the system is working or waiting for your action. When an information ends with an exclamation mark (!), this means that no further action is possible.

Idle phone (idle mode)

When your phone is idle, the upper row shows general information. The lower row shows your extension number. In the example below, the extension number is 2222.

Earlier version:

Later version:

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Description

CALLING

2222

Calling...

2222

3333 DIV DIR.

5555

3333 >Direct

5555

Outgoing call

When you make an outgoing call on your phone, the upper row shows the traffic state and the lower row shows the dialed number.

Earlier version:

Later version:

If the called party´s phone is diverted, the upper row shows the dialed number and Diversion information. For the later version, Diversion symbol.

Earlier version:

is the

Later version:

The dialed number (3333) is directly diverted to number 5555.

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Description

3333

4444 DIV DIR.

2222

4444 >Direct

2222

Incoming call

When you receive an incoming call, the upper row flashes the calling party´s extension number.

If a diverting extension is calling, the upper row shows the Diversion information. The calling party´s number flashes on the lower row. For the later version,

Earlier version:

Later version:

Number 2222 has dialed number 4444 and the call is directly diverted to you.

is the Diversion symbol.

Choice of language (optional)

One of the following languages can be selected to display information on your phone.

Digit 0–9 = the language code:

0 English 1 French 2 German 3 Spanish 4 Italian 5__________ 6 _________ 7 _________ 8 _________ 9 _________

Note: By default 5-9 are programmed for English. These can be changed locally to other languages.

To select a language:

*08* Dial.

(0–9) Enter the language code.

# Press.

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Free Seating (optional)

The Free Seating feature is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that will be temporarily assigned with your extension number and your system authorities.

To log on

*11* Dial.

* Enter the Authorization Code and press.

# Enter your phone number and press.

Press to finish the procedure.

The display shows your phone number.

To log off

#11# Dial.

Press to finish the procedure.

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Incoming Calls

Answer calls

A ring signal and a flashing lamp indicate an incoming call.

Note: If the feature Parallel Ringing is activated, the call will ring on more than one phone, see section

page 20

On Line 1

Normally you will receive calls on Line 1.

Lift the handset.

“Parallel Ringing” on

Incoming Calls

On any other Line key

Lift the handset.

Line Press the flashing Line key.

Handsfree

(MiVoice 4222 Office phone only).

Line Press the flashing Line key.

You are connected to the caller via the loudspeaker and the microphone.

Press to terminate a handsfree call.

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Incoming Calls

On another extension

You can answer a call to another extension.

Call the ringing extension.

8 Press.

Note: You can also press Hold/Pick-up (The function key is

programmed by you).

France, press

4; Sweden, press 6

Answer a second call during an ongoing call

If your phone is preprogrammed with a Free on 2nd key, you can receive another call, if this feature is activated.

Free on 2nd Press to activate/deactivate.

Line 2 Press to answer.

Line 1 Press to switch back to the first call.

When Free on 2nd is active the lamp is on.

Note: Function key preprogrammed by your system administrator.

When you have an ongoing call on Line 1, and Line 2 flashes to indicate a new incoming call:

The first call is put on hold.

The second call is put on hold. You are connected to the first caller.

Press to terminate the connected call.

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Call Waiting

If the calling party has activated Call Waiting, you can receive a second call even if Free on 2nd is not activated.

To answer the waiting call:

Press to terminate the connected call.

Your phone will ring to announce the waiting call.

Line Press the flashing Line key to receive the new call.

Do Not Disturb, DND

When you activate DND, calls to your extension are not shown. Outgoing calls can be made as usual.

DND Press to activate or deactivate DND.

Note: Function key preprogrammed by your system administrator. You can also use the procedure below.

Incoming Calls

*27# Dial to activate,

Special dial tone.

#27# dial to deactivate.

Press to finish activation/deactivation.

Note: If your phone is programmed with “Multiple Directory

Diversion and Do Not Disturb” (ask your system administrator), DND is ordered and cancelled simultaneously on all lines.

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Incoming Calls

Parallel Ringing

Note: This feature is only available in newer versions of the exchange.

The Parallel Ringing feature makes it possible for an incoming call to ring several phones simultaneously and for the call to be answered on any of the phones. The main advantage of this feature is that you do not risk losing any calls.

The feature requires all the phones involved to be defined in a Parallel Ringing list, which must be configured and initiated by your system administrator. Because only calls to a main extension will be distributed among the phones in the list, this main extension also needs to be defined.

A call to a specific extension will not be distributed to other phones in the list, and will only ring that specific extension's phone.

Parallell Ringing can be temporarily disabled by the phone user using the feature “Internal Follow-me”. See also section on page 46

To disable Parallel Ringing temporarily

“Internal Follow-me”

*21* # Dial, enter the extension number and press.

If you want to disable Parallel Ringing for all phones defined in the list, follow the procedure for disabling the feature from the phone with the main extension number and enter the number of the answering position.

If you want to disable Parallel Ringing for one specific phone in the list only, follow the procedure for disabling the feature from this phone and enter its extension number.

Notes: T

U.K., dial

The Follow-me key cannot be used to disable Parallel Ringing.

Press.

The Follow-me key lamp is now on.

* 2 * Number #.

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To restore Parallel Ringing

Incoming Calls

#2 1# Dial and press.

The Follow-me key lamp is off.

Notes:

U.K., dial

If you want to restore Parallel Ringing for all phones defined in the list, follow the procedure for restoring the feature from the phone with the main extension number and enter the number of the answering position.

If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number.

The Follow-me key cannot be used to restore Parallel Ringing.

# 2 #.

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Outgoing Calls

Make calls

How to make internal and external calls:

Lift the handset and proceed depending on call type:

Internal calls

Dial the extension number.

External calls

0 Press the digit or digits to get an external line.

Dial tone.

Note:The particular digit or digits used in your office, e.g.

Dial the external number.

or Replace the handset or press to end the call.

Note: If you receive a queue tone when dialing the digit or

digits to get an external line are dialed (if optional feature Least Cost Routing is used in the system), keep waiting. Once a line becomes free you will receive a dial tone. If a warning tone is heard, the selected line is marked “Expensive”.

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0 or 00.

Page 23

Outgoing Calls

Handsfree

MiVoice 4222 Office phone only).

Dial the number.

You are connected via the loudspeaker and the microphone.

Press to terminate a handsfree call.

Note: You can dial your calls more quickly by using common

Speed Dialing numbers and by using your own programmed function keys. See section

“Speed Dialing” on page 30.

Number Presentation Restriction

If you do not want your name and number to be displayed to the person you are calling, use the following procedure.

Notes:

This feature is only available in newer versions of the exchange, and it might be blocked for use on your extension (preprogrammed by your system administrator).

The Number Presentation Restriction is only valid for the ongoing call, i.e. the procedure has to be repeated the next time you want to use it.

*42# Dial and wait for a new dial tone.

Dial the number.

Instead of your name and number, the display on the called phone shows

Anonymous.

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Outgoing Calls

Individual External Line

To make a call on a specific external line:

*0* Dial.

# Dial the Individual External Line number and press.

Dial the digit or digits to get an external line and the external number.

Last External Number Redial

When you initiate an external call the system automatically stores all the dialed digits, irrespective of whether the call was successful or not.

Lift the handset.

*** Dial to repeat the stored number.

The last external number is automatically redialed.

Note: You can also press Last Number Redial (The function key is programmed by you).

Finland and Sweden, dial

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* * 0

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Save external number

When you make an external call, you can save the number in order to redial the same number easily. Any number previously saved is erased.

To save an external number:

Redial Press before you finish the call.

Note: Function key preprogrammed by your system administrator.

Redial number

Lift the handset.

Redial Press to redial the number.

Note: Function key preprogrammed by your system administrator.

Outgoing Calls

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Outgoing Calls

When you receive a busy tone

If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods:

Callback

If a called extension is busy or there is no answer:

6 Press.

It can take several seconds before the procedure is executed.

Notes:

You can also press: Callback (The function key is programmed

by you).

France, Finland and Sweden, press

Replace the handset to finish the procedure.

You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual.

Lift the handset when you are called back.

The system calls the extension.

Note: Callbacks can be activated on several extensions at the

same time. Callbacks from additional lines will recall on Line 1.

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If all external lines are busy (after dialing the digit or digits to get a line):

6 Press.

Notes: You can also press: Callback (The function key is

programmed by you).

Outgoing Calls

France, Finland and Sweden, press

# Dial the external number and press.

Replace the handset to finish the procedure.

When an external line becomes free you will be called back (recall ring signal). You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual.

Lift the handset when you are called back.

The system calls the external number.

Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on Line 1.

Cancel any single Callback

#37* Dial and enter the extension number.

Note: To cancel a single Callback on a specific external line,

dial the digit or digits to get a line instead of the extension number.

# Press.

Cancel all Callbacks

#37# Dial.

Press.

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Outgoing Calls

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you can notify the extension by a Call Waiting signal.

5 Press.

Notes: You can also press: Call Waiting (The function key is

programmed by you).

France and Finland, press

Keep handset off hook. When the called extension or the external line becomes free, it will be called automatically.

Note: The Call Waiting feature might be blocked for use on your extension (preprogrammed by your system administrator). If Call Waiting is not allowed you will continue to receive a busy tone.

6; Sweden, press 4

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

4 Press.

Notes: You can also press: Intrusion (The function key is

programmed by you).

France and Sweden, press

Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Note: The warning tone might be disabled for your system. The Intrusion feature might be blocked for use on your extension (preprogrammed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone.

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Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

*44* Dial and enter the Individual External Line number.

Outgoing Calls

# Press and dial the digit or digits to get an external line.

Busy tone.

4 Press.

Notes: You can also press: Intrusion (The function key is

programmed by you).

France and Sweden, press

Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Bypass

If this feature is allowed from your extension, you can bypass an; activated Diversion, activated Follow-me or activated Absence Information on a specific extension.

*60* Dial and enter the extension number.

# Press and wait for answer.

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Outgoing Calls

Speed Dialing

Common Speed Dialing numbers

By using common Speed Dialing numbers, you can make calls more quickly by pressing a few keys. The common Speed Dialing numbers consist of 1–5 digits and are stored in the exchange (by your system administrator).

Lift the handset and dial the common Speed Dialing number.

Individual Speed Dialing numbers

You can program up to ten frequently used phone numbers on the digit keys 0–9 and use them as individual Speed Dialing numbers (if this feature is allowed).

Note: In Finland, up to nine numbers, keys

To u s e:

** (0–9) Dial and press the relevant digit.

Note: Finland, dial

To program and alter individual Speed Dialing numbers:

* * (1 - 9); Sweden, dial (0 - 9) #

*51* (0–9) Dial and press the selected digit.

Note: Finland, dial

* 5 1 * (1 - 9)

* Press and dial the phone number.

# Press.

Note: The programmed number may consist of a maximum of

20 digits plus public network.

*, which indicates the second dial tone from the

1 - 9

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To erase one programmed number:

#51* (0–9) Dial and press the selected digit.

Outgoing Calls

Note: Finland, dial

# Press.

To erase all programmed numbers:

#51# Dial.

Press.

Dial by a function key

Both features and phone numbers can be programmed on a function key. To program a key, see section page 74

Head office Press the function key.

This function key is preprogrammed by you.

# 5 1 * (1 - 9)

“Programming of function keys” on

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Outgoing Calls

Authority

Data privacy

Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This feature is automatically cancelled when the call is finished.

To order:

Lift the handset.

*41# Dial and enter the number.

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Authorization Code, common (optional)

If you are authorized to use a common Authorization Code (1 to 7 digits) you can temporarily change any phone used within the exchange to the authority level connected to this code. You can use the code for one call only or you can open the phone until you lock it when leaving the phone.

To use for a single call:

*72* Dial.

# Enter Authorization Code and press.

Verification tone.

Dial the digit or digits to get an external line and the external number.

To open an extension for several calls:

#73* Dial.

Outgoing Calls

# Enter Authorization Code and press.

Verification tone.

To lock an extension:

*73* Dial.

# Enter Authorization Code and press.

Verification tone.

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Outgoing Calls

Authorization Code, individual (optional)

If you are authorized to use an individual Authorization Code (1 to 7 digits, affiliated to your own extension) you can lock your own extension to a common authority level, e.g. when out of the office. You can also temporarily change any other phone used within the exchange to the same authority level as you have on your own phone. The individual code can be changed from your own extension.

To lock your phone:

*76* Dial.

# Enter Authorization Code and press.

Verification tone.

To make calls with your authority level when your phone is locked:

*75* Dial.

# Enter Authorization Code and press.

Verification tone.

Dial the digit or digits to get an external line and the external number.

To open your phone:

#76* Dial.

# Enter Authorization Code and press.

Verification tone.

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To assign your own authority level to another phone:

*75* Dial.

* Enter Authorization Code and press.

Verification tone.

# Dial your own extension number and press.

Verification tone.

Dial the digit or digits to get an external line and the external number.

To change your individual Authorization Code:

*74* Dial.

* Enter old Authorization Code and press.

# Enter new Authorization Code and press.

Verification tone.

Outgoing Calls

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During Calls

Group Listening (loudspeaking)

This feature lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker.

During an ongoing conversation:

Press to switch between loudspeaker and handset.

When the key lamp is on, the other party´s voice can be heard on the loudspeaker.

Note: You can adjust the volume, See section

page 74

From loudspeaking to handsfree

(MiVoice 4222 Office phone only).

Replace the handset.

Handsfree conversation.

From handsfree to loudspeaking

(MiVoice 4222 Office phone only).

Lift the handset and press.

Press to end the call.

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“Settings” on

Page 37

During Calls

Handsfree

(MiVoice 4222 Office phone only).

Press and replace the handset.

Handsfree conversation.

Press to end the call.

From handsfree to handset

Lift the handset.

Conversation via the handset.

Mute

Press to switch the microphone on or off.

When the lamp is on, the person on the line cannot hear what is being said near to your phone.

Inquiry

You have a voice connection on Line 1 and want to make an Inquiry to an internal or external party.

Inquiry Press.

The first party is put on hold (Line 1 flashes slowly).

Note: You can also press Line 2.

Call the third party.

When the other party answers, you can switch between the calls (Refer Back), Transfer the call, create a Conference or end one of the calls.

Press to end the Inquiry call.

The third party is disconnected.

Line 1 Press to return to the first call.

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During Calls

Refer Back

The Line key lamp flashes for the call put on hold.

Line 1 Press to put third party on hold.

Inquiry Press to put first call on hold.

First call is connected.

Third party is connected.

Note: You can also press Line 2 if you have initiated the Inquiry on Line 2.

Press to terminate the connected call.

Transfer

You have an ongoing call and you want to transfer the call to another extension.

Inquiry Press.

Note: You can also press a free Line key.

Call the third party.

Transf er Press before or after answer.

The ongoing call is transferred.

Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialed extension is busy or Transfer is not allowed, your phone will ring again.

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Conference

With this procedure you can include up to seven parties in a conference. Only the conference leader (i.e. the person initiating the conference) can admit participants. During the conference a tone will be heard every 15 seconds.

Note: The conference tone might be disabled for your system.

You have an ongoing conversation (Line 1) and want to establish a phone conference. You will become the conference leader.

Inquiry Press.

Note: You can also press Line 2 or Inquiry.

Call the third party.

Wait for answer.

3 Press to establish a conference.

Note: You can also press: Conference (The function key is

programmed by you).

Repeat the procedure to add more conference members.

During Calls

Replace the handset to leave the conference.

Note: A tone is heard each time a participant enters or leaves

the conference. When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there are only two parties left.

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During Calls

Hold

You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own or on another phone.

Individual

Line Press the ongoing call Line key and replace the handset.

Line Press the flashing Line key again to resume the call.

The key lamp flashes slowly.

Common

8 Press

Notes: You can also press: Hold/Pick-up (The function key is

programmed by you).

France, press

Replace the handset.

The key lamp flashes slowly. If your number is multiple represented on other phones, the key lamp that represents your number flashes slowly on these phones.

To resume the call on your own extension:

Line Press the flashing Line key.

To resume the call on another extension:

Call the extension where the call was put on hold.

8; Sweden, press 6

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8 Press.

During Calls

Notes:

You can also press: Hold/Pick-up (The function key is programmed by you).

If your number is multiple represented on the phone, you can also press the key that represents your number.

France, press

Send Caller Identity Code at transfer

When transferring a call you can send the caller’s Identity Code or number to the receiver’s display.

You have a voice connection with an external party on Line 1.

Inquiry Press to put the call on hold.

Note: You can also press Line 2.

*77* Dial.

# Dial the caller’s Identity Code or number and press.

Call the second party.

Transf er Press before or after answer.

The ongoing call is transferred with the caller´s Identity Code or number.

Note: You can only use this feature if the receiver’s phone is programmed to handle Identity Codes. This feature is only available in newer versions of the exchange.

8; Sweden, press 6

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During Calls

Dialing during a connected call

When calling interactive teleservices, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange has not been programmed to automatically convert your entered digits into DTMF signals, you need to activate the feature during the call.

During an ongoing call:

9 Press and dial the requested digits.

Entered digits are transmitted as DTMF signals.

Note: Finland, press

1 and dial the required digits.

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Call Forwarding

Diversion

If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a preprogrammed answering position. During Diversion you will hear a special dial tone and the Diversion lamp indicates that your Triple Access Line is diverted. You can still make calls as usual.

Diversion can be made direct, on no answer, on busy or to another information service facility.

Note: If your phone is programmed with “Multiple Directory Diversion and Do Not Disturb” (ask your system administrator), Diversion is ordered and cancelled simultaneously on all lines.

Order Direct Diversion from your own extension

The call can be diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by your system administrator.

Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section

“Internal Follow-me” on page 46.

Diversion Press.

Note: Function key preprogrammed by your system administrator. If you order Diversion with the handset off hook or the loudspeaker on, press the Diversion key twice. You can also use the procedure below.

*21# Dial and press.

Note: U.K., dial

* 2 #.

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Call Forwarding

Cancel Direct Diversion from your own extension

Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section

“Internal Follow-me” on page 46.

Diversion Press.

Note: Function key preprogrammed by your system administrator. You can also use the procedure below.

#21# Dial.

Note: U.K., dial

Press.

Diversion when there is no answer

*211# Dial to order.

The incoming call is diverted after 3 signals.

Note: Finland and Norway, dial

Press.

#211# Dial to cancel.

Note: Finland and Norway, dial

í Press.

# 2 #.

* 6 1 #.

# 6 1 #.

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Diversion when caller receives a busy tone

*212# Dial to order.

Call Forwarding

Note: Finland and Norway, dial

Press.

#212# Dial to cancel.

Note: Finland and Norway, dial

Press.

* 6 7 #.

# 6 7 #.

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Call Forwarding

Internal Follow-me

All calls to your extension are diverted to another extension of your choice (within the private network). The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

Note: If your phone is programmed with “Multiple Directory Diversion and Do Not Disturb” (ask your system administrator), Internal Follow-me is ordered and cancelled simultaneously on all lines.

Order from your own extension

Lift the handset.

Diversion Press and enter the answering position number.

Note: Function key preprogrammed by your system administrator.

Diversion Press to order.

Replace the handset.

Note: You can also use the procedure below.

*21* Dial and enter the answering position number.

Note: U.K., dial

# Press.

* 2 *.

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Cancel from your own extension

Diversion Press.

Notes:

Function key preprogrammed by your system administrator.

You can also use the procedure below.

#21# Dial and press.

Call Forwarding

Note: U.K., dial

Redirect from answering position

If you move from one answering position to another answering position, you can redirect Follow-me from that new position.

Note: Internal Follow-me must be ordered from your own extension before you can redirect from answering position.

# 2 #.

*21* Dial and enter your own extension number.

Note: U.K., dial

* 2 *.

* Press and enter the Diversion number.

# Press to redirect.

Calls are diverted to the answering position.

Cancel from answering position

#21* Dial and enter your own extension number.

Note: U.K., dial

# Press.

# 2 *.

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Call Forwarding

External Follow-me

If external Follow-me is allowed you can have all calls to your extension diverted to an external number of your choice. The Followme lamp indicates that you have activated Follow-me. During Followme, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

Order

*22# Dial and enter the digit or digits to get an external line and enter the

external number.

# Press.

Cancel

Diversion Press.

Note: Function key preprogrammed by your system administrator. You can also use the procedure below.

#22# Dial.

Press.

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Call Forwarding

Personal Number (optional)

With this feature you can be reached on your normal office phone number even if you are out of the office, at home, etc.

Depending on the functionality of your office exchange, you can have either one individual single search profile or you can choose between five individual search profiles.

A search profile can be designed to fit the situation, i.e. in the office, traveling, at home, etc. Both internal or external phone numbers can be used in a profile.

Your search profile is programmed or modified by your system administrator. See section page 52

When the feature is activated, incoming calls are transferred to your selected phones or back-up services in the order that you choose. If an answering position in the profile is busy, the call can be transferred to another predefined position in the profile, i.e. Voice Mail or a colleague.

You can handle the profiles from your own office phone. How to do this is described in this section (an operator can also assist you).

You can also use any of the Personal Assistant applications, if available. Contact your system administrator for more information.

When out of the office, the feature Direct Inward System Access (DISA) can be used, if available in your system. How to use DISA is described in this section.

“To design and order your search profiles” on

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Call Forwarding

To activate or change to another profile from your office phone

*10* Dial.

(1–5) Press the search profile digit.

# Press.

The display shows the chosen search profile digit.

To cancel from your office phone

#10# Dial.

Press.

Notes:

You can also activate and change to another profile by programming one function key/search profile (the function keys has to be pre-assigned by your system administrator). When the search profile is active the key lamp is on. See section

“Settings” on page 74.

When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform them about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information.

Note: If you have activated a profile via a function key, you can press this key instead of using the procedure above.

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To activate or change to another profile from an external phone

The external phone must be of push button type provided with pound key

(#) and star key ( *) or a mobile phone adapted for dial tone

pulses (DTMF).

Call the DISA feature at your office.

Dial tone.

*75* Dial.

* Enter the Authorization Code and press.

# Dial your own extension number and press.

Dial tone.

*10* Dial.

* Dial your own extension number and press.

(1–5) Press the search profile digit.

Call Forwarding

# Press and replace the handset.

Note: When another party is included in the activated profile, a

colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information.

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Call Forwarding

To cancel from an external phone

The external phone must be of push button type provided with pound key pulses (DTMF).

Call the DISA feature at your office.

Dial tone.

*75* Dial.

* Dial the Authorization Code and press.

# Dial your own extension number and press.

Dial tone.

#10* Dial.

# Dial your own extension number and press.

Replace the handset.

(#) and star key (*) or a mobile phone adapted for dial tone

To design and order your search profiles

The search profiles are installed or changed by your system administrator. In order to set up your profiles, copy the setting form, fill in your new or changed profiles and give it to your system administrator.

Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application.

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Call Forwarding

Important notes when designing your search profiles:

• Avoid ring times longer than 45 seconds for your profiles.

Usually the caller hangs up after 3-6 ring signals. If you need a longer ring time, the maximum time is 60 sec.

• Consider the time you need to react and answer on each answering

position in your profile.

You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20–25 seconds for a mobile phone.

• There must be an answering position at the end of every profile

(Voice Mail or operator/secretary).

If not, calls might end up unanswered.

• Consider what should happen while you are busy on a phone.

The available options are:

– Activate Free on 2nd (if available)

– Diversion to Voice Mail

– Diversion to the operator

• If an answering machine, a fax or other answering device is used as

an early answering position, it might interrupt the searching.

Disconnect the answering device, or design the ring times so they do not affect the searching.

• If your system admits just one single personal profile, design the

profile only with your 2–3 most frequently used positions.

If you add more numbers, there is a risk that the caller hangs up before a latter position is called.

• If your system admits 1–5 personal profiles, design the different

profiles to fit your most frequently used positions.

Make sure you use as few answering positions as possible for each profile. Profile examples:

– In office

–At home

– Traveling

– Absent/not reachable

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Call Forwarding

Example:

How to fill in your setting form for search profiles:

Profile 1 In office

Search order

1 Desk 1234 10

2 Cordless 5234 15

3 Voice Mail

* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.

Profile 2 At home

Search order

1 External 222222 20

2 Mobile 0706666666 25

3 Voice Mail

Type of telephone or Answering position* Telephone number

Ring time (seconds)

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Setting form for search profiles

Name:

Department:

Telephone No:

Account:

Call Forwarding

Profile 1 ..........................

Search order

* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.

Type of telephone or Answering position* Telephone number

Profile 2 ..........................

Search order

Type of telephone or Answering position* Telephone number

Profile 3 ..........................

Search order

Type of telephone or Answering position* Telephone number

Profile 4 ..........................

Search order

Type of telephone or Answering position* Telephone number

Ring time (seconds)

Profile 5 ..........................

Search order

Type of telephone or Answering position* Telephone number

Ring time (seconds)

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Absence Information (optional)

*23* Dial.

(0–9) Enter the absence code.

Absence Information (optional)

Absence Information is used to inform callers why you are absent and when you will return. If you are authorized, you can also enter Absence Information for another extension from your extension. During Absence Information, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

Order

Example: Back on September 15 (=0915).

Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact your system administrator regarding the available absence codes.

*0915 Press and enter the date (MMDD) or time (HHMM) of your return.

Notes:

If no return time or date is needed, this step can be skipped.

The order in which the date is stated is system dependent.

# Press.

On the 4222 Office phone the display shows the reason for absence, and if entered, time or date of return.

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Absence Information (optional)

Cancel

#23# Dial.

Press.

The programmed information is erased.

Order for another extension

*230* Dial.

* Dial the extension number and press.

(0–9) Enter the absence code.

*0915 Press and enter the date or time of the other person's return.

# Press.

The display on the other person's extension shows the reason for absence, and if entered, time or date of return.

Cancel for another extension

#230* Dial.

# Dial the extension number and press.

Press.

Note: If the special dial tone is received, the Authorization

Code for the other extension is required. Add the code and press

# before pressing the Clear key.

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Messages

Manual Message Waiting (MMW)

If the called extension does not answer you can initiate a message waiting indication on that extension (if this feature is allowed). If there is a message waiting, the Message key lamp is on and you will hear a special dial tone after lifting the handset.

Answer

Message Press.

Note: Function key preprogrammed by your system administrator.

A call is initiated to the extension that requested Message Waiting.

Checking the party that requested MMW

(MiVoice 4222 Office phone only).

Program Press.

The program key lamp turns on and all other lamps turn off.

Message Press.

Note: Function key preprogrammed by your system administrator.

The number that requested Message Waiting is shown in the display.

Program Press to finish the procedure.

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Cancel MMW at your own extension

#31# Dial.

Press.

Order MMW to another extension

*31* Dial.

Dial the extension number.

Messages

# Press.

The Message Waiting key lights up on the called extension.

Cancel MMW to another extension

#31* Dial.

Dial the extension number.

# Press.

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Messages

Message Waiting (optional)

If assigned this feature and your phone is diverted to an interception computer, a function key (preprogrammed by your system administrator) will flash when there are messages stored for you in the computer. The messages will be printed out on a printer connected to the computer.

To print out messages

Message Press.

Note: Function key preprogrammed by your system administrator.

On the 4222 Office phone, the display shows the identity of the computer and the number of messages stored for you.

If you find that the notification of Message Waiting is intrusive or you want to shut off the notification:

#91#* Dial.

Acknowledgement tone.

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Messages

Voice Mail (optional)

The Voice Mail application allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. The caller can then leave a message in your mailbox. When back in your office you can enter your mailbox and listen to the messages received.

You can choose to divert all incoming calls to your mailbox, or calls when there is no answer, or calls when your phone is busy.

If you use the Personal Number feature, it is recommended to program Voice Mail as the last answering position for all search profiles.

When you enter your mailbox, you will hear recorded instructions on how to handle listening, recording, storing and deleting messages, and how to change your security code.

Note: How to handle your mailbox, depends on the type of Voice Mail system. The following describes the, in MD110, integrated type. For other types, please refer to separate user instructions. Contact your system administrator if you do not know which type of Voice Mail system you have.

To activate and deactivate your mailbox

For all incoming calls:

See

“Diversion” on page 43 (procedure with code 21). Use the number

to the Voice Mail system as the “answering position number”.

When incoming calls get no answer:

See

“Diversion” on page 43 when there is no answer (procedure with

code 211).

When incoming calls get a busy tone:

See

“Diversion” on page 43 when caller receives a busy tone (procedure

with code 212).

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Messages

To access your mailbox

From your office phone:

Dial the number to the Voice Mail system.

Note: If a function key is programmed for your mailbox and the

key lamp is on or flashing (= a new message is received), you can also press this key.

If you are asked to enter your security code:

Enter your security code.

Code at delivery = your extension number.

From another phone:

Dial the number to the Voice Mail system.

If you are asked to enter your security code (if the phone you are using has a mailbox of its own):

# Press.

Dial your mailbox number.

(normally your office extension number)

Enter your security code (if required).

To access someone else´s mailbox

Dial the number to the Voice Mail system.

If you are asked to enter your security code (if the phone you are using has a mailbox of its own):

# Press.

Dial the mailbox number.

(normally the office extension number of the other person)

Enter the security code of the other person (if required).

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Messages

To handle the mailbox

Recorded information on the line tells you the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages.

Recorded instructions ask you to press different digits in order to listen to callers’ messages, record your own greetings, change your password or exit your mailbox, etc.

The following diagram gives an overview of the mailbox system and the digits to be used.

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Group Features

Group Call-pick-up

People working in a team can have their phones programmed by their system administrator to form Call Pick-up groups.

In a Call Pick-up group, any member can answer any individual call to group members.

8 Press to answer.

Notes:

One Call Pick-up group can serve as an alternative to another group. Calls to the alternative group can only be answered when there are no calls to your own group.

Finland and Sweden, press

Common Bell Group

Calls are signalled on a common bell.

8 Press to answer.

Note: TFinland and Sweden, press

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Group Hunting

An internal Group Hunting number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group.

When you leave the group temporarily, you make your phone unavailable for incoming calls.

To leave the group temporarily

*21* Dial and enter your own extension number.

Group Features

# Press.

To re-enter the group

#21# Dial.

Press.

If you are authorized you can divert all calls to your group, to another extension or group:

*24* Dial.

* Dial the number of the group to be diverted and press.

Dial the extension number of the new anwering position.

# Press.

Note: U.K., dial

* 2 *.

# 2 #.

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Group Features

To cancel the Diversion:

#24* Dial.

Dial the number of the group that has been diverted.

# Press.

Group Do Not Disturb

If your extension is defined as a master extension (preprogrammed by your system administrator), you can mark a group of extensions as Group Do Not Disturb. The group can be bypassed by you.

To order:

*25* Dial and enter the group number.

Note: germany and South Africa, dial

# Press.

Special dial tone.

Press.

To cancel:

#25* Dial and enter the group number.

Note: germany and South Africa, dial

# Press.

To bypass:

*60* Dial and enter the extension number.

# Press.

The call is made to the specified extension in the group.

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* 2 8 *.

# 2 8 *.

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Other Useful Features

Account Code (optional)

This feature is used to charge a call to an account number or to prevent unauthorised calls from your phone. The Account Code can have 1 to 15 digits.

*61* Dial.

Other Useful Features

Note: Finland and Norway, dial

# Dial the Account Code and press.

Dial tone.

Dial the digit or digits to get an external line and the external number.

Ongoing external call

When used to charge a call it is also possible to connect an ongoing external call to an Account Code. During the call:

Line Press the ongoing call Line key to put the call on hold.

*61* Dial.

Note: Finland and Norway, dial

# Dial the Account Code and press.

Dial tone.

Line Press the flashing Line key for the call put on hold.

* 7 1 *.

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Other Useful Features

Immediate Speech Connection

On the 4222 Office phone, calls are automatically answered without lifting the handset or pressing any keys. The call starts in handsfree mode.

On the 4220 Lite phone, calls are automatically answered and the caller can leave a message over the built-in loudspeaker. To answer the call you have to lift the handset.

The feature can be permanently active or activated by use of a function key (preprogrammed by your system administrator).

Permanently active

Program the ringing option with “Immediate Speech Connection with one ring signal”, option 6, on the Line key. See section page 74

Activated on a function key

Automatic answer Press to order or cancel.

Note: Function key preprogrammed by your system administrator.

“Settings” on

The incoming call is signalled with one ring signal. When the key lamp is on you can use this feature.

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General Deactivation

The following features can be simultaneously cancelled:

• Callback (all Callbacks are cancelled).

• Diversion/Internal and External Follow-me.

• Manual Message Waiting/Message Diversion.

• Do Not Disturb.

Order

#001# Dial.

Press.

Night Service

When the exchange is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions. The exchange has three different Night Service modes:

Other Useful Features

Common Night Service

All incoming calls to the operator are transferred to one specific extension. Answer the call in the normal way.

Individual Night Service

Selected external calls to the operator are transferred to one specific extension. Answer the call in the normal way.

Universal Night Service

All incoming calls to the operator are transferred to a universal signalling device, e.g. the common bell. Answer the call as descibed in section

“Common Bell Group” on page 64.

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Other Useful Features

Hot Line

This feature is programmed by your system administrator.

Delayed Hot Line

When the handset of the delayed Hot Line phone is lifted or when the Line key is pressed, a timer is started. If no digit is pressed before time out, a call is automatically generated to a specific extension or external line. If a digit is pressed before time out the phone works as an ordinary phone.

Note: This feature is only available in newer versions of the exchange.

Direct Hot Line

The same feature as described above, but without a delay. Only Hot Line calls can be placed from this line. To be used e.g. as alarm phone, door phone etc.

Emergency mode

In the event of an emergency, the operator can set the exchange into Emergency mode, during which only preprogrammed extensions are permitted to make calls. If your extension is not assigned with this category and you try to make a call, you will not receive a dial tone.

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Additional Directory Number

You can be assigned (preprogrammed by your system administrator) one or more Additional Directory Numbers (lines) on free function keys.

To answer, make calls and use features on the additional directory lines, use the same procedure as for the Triple Access Lines, unless you have other instructions. However, you have to press the additional Line key after lifting the handset.

Example:

To make a call on an additional directory line:

Lift the handset.

Additional line Press.

Dial the extension number.

Other Useful Features

Note: Function key preprogrammed by your system administrator.

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Other Useful Features

Multiple Represented Directory Number

Your extension number can be programmed on a dedicated key on other system telephones, i.e. your number is “represented” on these phones. Other extension numbers can of course also be “represented” on your phone.

Note: This feature has to be programmed by your system administrator.

Incoming calls

Incoming calls can be answered (indicated with a flashing key lamp, calling party information and/or ring signal) on all phones where the number is represented.

Outgoing calls

The dedicated key can be used to call the programmed extension. How outgoing calls are handled depends on the programming of the phone, please contact your system administrator regarding this.

Malicious Call Tracing

If you are disturbed by bothersome or malicious external incoming calls, you can request number tracing from the network provider.

You can invoke tracing during or after an ongoing conversation. The external line can be held for a limited period of time.

Order

During an ongoing conversation:

Mal. Call Tracing Press.

The system acknowledges with different tones whether the tracing request was accepted or rejected.

Note: Function key preprogrammed by your system administrator.

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DISA = Direct Inward System Access (optional)

If you are assigned to use this feature and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged your office extension number or an account number. You will be charged just for the call to the office.

The external phone must be of push button type provided with pound key (#) and star key (*) or a mobile phone adapted for dial tone pulses (DTMF).

After a completed DISA call you must hang up before a new DISA call can be made.

There are different procedures depending on the type of Authorization Code, or when an Account Code is used.

With common Authorization Code

Call the DISA feature at your office.

Dial tone.

*72* Dial.

Other Useful Features

# Dial the Authorization Code and press.

Dial tone.

Dial the external number.

With individual Authorization Code

Call the DISA feature at your office.

Dial tone.

*75* Dial.

* Dial the Authorization Code and press.

# Dial your own extension number and press.

Dial tone.

Dial the external number.

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Settings

Programming of function keys

Frequently used features and phone numbers can be programmed on the function keys for easy access. When you want to use the feature, just press the key. Certain features must be preprogrammed by your system administrator. Both phone numbers and feature codes can be programmed on a function key.

Program or change a feature

Program Press.

Press the selected function key.

Note: If the key is already programmed, the number or feature

will be displayed.

Enter phone number or a feature code according to the list in section “Features and required data”.

Note: If a wrong number is entered, press the Clear key to erase

it, and then enter the correct number.

Press the function key again.

Program Press to finish programming.

Remove the transparent cover and write the feature name or phone number beside the key.

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To verify and erase programmed number or feature

Program Press.

Press the selected function key.

On the 4222 Office phone, the stored number is shown on the display.

Press if you want to erase the stored number.

The stored number is erased.

Program Press.

Settings

Notes: To erase a programmed feature, press the Clear key, instead of the phone number or feature code, in the programming sequence.

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:

http://www.mitel.com

For more information, please contact your Mitel Certified Sales Partner.

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Settings

Features and required data

Feature To be entered on the function key

Dial by a function key

Call pick up:

Group Individual Call Waiting

Conference

Intrusion on busy extension

Last External Number Redial

Hold, common

Personal Number (list no.)

Extension number or procedure

Feature code

Most common

No. +

(1–5)

Finland France Sweden

8 4 6

8 No. + 4 No. + 6

5664

488

*** **0 **0

846

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Settings

Features that can only be programmed by your system administrator:

• Additional lines • Callback*

• Dedicated intercom link • Diversion*

• Do Not Disturb* • External line

• Free on 2nd • Immediate Speech Connection*

• Individual External Line • Malicious Call Tracing

• Manual Message Waiting • Multiple representation

• Search profile lists and pre-

assigning of function keys for Personal Number

*The feature can also be programmed by you.

When the feature has been programmed by you, you will not get a toggle function. Instead you will have one key for activation and another key for deactivation. The key lamp will not indicate that the feature is activated.

When the feature has been programmed by your system administrator you will get a toggle function and the key lamp will indicate that the feature is activated.

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Settings

Programming of ring signals

You have 6 programmable ring signals on your phone. The different signals can be programmed on lines, additional lines and multiple represented lines.

Program Press.

Line 1 Press the corresponding Line key.

On the 4222 Office phone, a digit (0–6) is shown in the display.

(0–6) Select the ring signal you want to use according to the list below.

0 = Silent. 1 = Periodic ring signal. 2 = Delayed periodic ring signal. 3 = One muted ring signal. 4 = One muted delayed ring signal. 5 = Immediate Speech Connection with one ring signal

controlled by function key.

6 = Immediate Speech Connection with one ring signal.

Note: Options 5 and 6 are not available for multiple represented lines.

Line 1 Press.

Program Press to finish programming.

To verify a ring signal

(MiVoice 4222 Office phone only).

Program Press.

Line 1 Press the corresponding Line key.

Program Press to finish programming.

A digit (0–6) is shown in the display.

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Settings

Programming of ring signal tone character

There are 10 different programmable ring signal tone characters on your phone, each corresponding to a digit between 0 and 9.

Note: If you use melodies to signal incoming calls (4222 Office phone only), this will replace the tone character. See section

“Melody Ringing” on page 82.

Program Press.

On the 4222 Office phone, the current tone character is displayed.

(0–9) Press the corresponding digit.

The phone rings with the chosen tone character.

Program Press to finish programming.

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Settings

Handset and loudspeaker volume

Use the Volume keys to adjust the volume of the handset or loudspeaker during a call. Adjust the handset listening volume when the handset is off hook. Adjust the loudspeaker volume when dial tone is heard via the loudspeaker, or for MiVoice 4222 Office also during a handsfree call.

Press to change the volume.

On the MiVoice 4222 Office phone, a volume symbol is shown for a few seconds (replacing your extension number). The handset and loudspeaker volume level is stored.

To adjust the volume during Group Listening:

Replace the handset.

Press to change the volume.

On the MiVoice 4222 Office phone, a volume symbol is shown for a few seconds, instead of the number. The handset and loudspeaker volume level is stored.

Lift the handset and press.

For people with impaired hearing, the handset hearing volume level can be extra amplified. To change the level:

*5 Press simultaneously for at least 1 sec.

A tone signal is heard, and the display on the 4222 Office phone shows

Setting Mode

Line 1 Press to set or reset the volume level.

Key lamp on indicates amplified volume level. Key lamp off indicates default volume.

# Press to finish setting.

When extra amplification has been selected, the Line 1 key lamp turns off.

Note: A volume level change also effects a headset connected to the headset outlet.

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Settings

Ring signal volume

Use the Volume keys to adjust the ring signal volume when the phone isidle or ringing. Adjusted volume is stored.

Press to adjust the volume.

On the MiVoice 4222 Office phone, a volume symbol is shown for a few seconds (replacing your extension number).

Mute ring signal

You can suppress the ring signal for an incoming call.

Press to supress the ring signal.

The ring signal is switched off for the current call, and your phone is automatically set to Silent Ringing (see below).

Silent Ringing

If you do not want to be disturbed by the ring signal but still want to answer an incoming call, you can switch off the ring signal. Incoming calls are only indicated by a flashing line lamp and display information.

When the phone is in idle mode, or when ringing:

Press to switch off the ring signal.

The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key.

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Settings

Melody Mode

Melody Ringing

(MiVoice 4222 Office phone only).

If you want to replace the ring signal with personal melodies when your phone rings, you can program one melody to signal an internal call, a second melody for an external call and a third melody to signal a Callback call.

*7 Press and hold simultaneously to enter melody mode.

If there is a stored and activated melody for internal calls (Line 1), external calls (Line 2) or Callback calls (Inquiry), the corresponding key lamp is switched on.

In melody mode you can:

• Program new melodies

• Edit or delete stored melodies

• Activate or deactivate stored melodies

# Press to exit melody mode.

Note: If you do not press any key within 30 seconds, melody

mode is automatically cancelled.

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Program a new melody, edit or delete a current melody

Melody Mode

Program Press.

Press the key for the requested type of call:

If there is a current melody, the melody is played and the last 19 notes or signs are displayed.

Line 1 Press for internal calls,

Line 2 press for external calls,

Inquiry press for Callback calls.

To edit the current melody:

Settings

Press to move the cursor to the right of the position to be edited.

Keep pressed to go to the beginning or to the end.

Press to erase the note to the left of the cursor.

Keep pressed to erase all the notes.

To enter a new melody or notes, see section page 85

“To enter notes” on

To store the current melody:

Line Press the flashing Line key (Line 1 or Line 2 or Inquiry).

Program Press.

The current melody is stored.

Note: The melody is not yet activated, see section

deactivate a stored melody

” on page 84.

“Activate or

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Settings

To Delete the current melody:

Press and hold until no notes are displayed.

Line Press the flashing Line key (Line 1 or Line 2 or Inquiry).

Program Press.

Activate or deactivate a stored melody

A stored melody has to be activated in melody mode to be heard when you get an incoming call.

To activate (in melody mode):

Line Press the key for the requested type of call (Line 1 or Line 2 or

Inquiry).

The corresponding key lamp is switched on:

Line 1 key = Internal calls

Line 2 key = External calls

Inquiry key = Callback calls

Note: If you want to return to an ordinary ring signal but keep the melody stored, press again the key for the requested type of call. When the key lamp is off the stored melody is deactivated.

# Press to exit melody mode.

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To enter notes

In melody mode, the key pad is used to enter notes, pauses, etc. A maximum of 40 notes can be programmed for incoming calls, and 20 notes for recalls.

This is how the keys are used:

Press to insert notes (1–9).

Note: A short press gives a short note, a long press gives a long

tone (displayed by a capital letter), +c and +d means the higher octave.

* Press to insert a short pause (p).

Hold to get a long pause (P). Repeat to get a longer pause (pp...p).

0 Press to get a higher octave for the inserted note.

A + is shown in front of the note to indicate the higher octave.

Example: 30 to get +e

# Press to increase or decrease the pitch for the inserted note.

Press once for sharp pitch, twice for flat pitch and three times to get the normal pitch.

Settings

Press to move the cursor to the left or to the right.

Keep pressed to go to the beginning or to the end.

Press to listen to the entered notes.

Press to erase the note to the left of the cursor.

Keep pressed to erase all the notes.

Melody example:

James Bond theme programmed for internal calls:

C d d D D pp C C C C #d #d #D #D pp D D D ##A G pppp G F G

Enter the notes.

Grey digit = Long press.

Note: The note, but is displayed before the note.

# Key (to get a sharp or flat tone) is pressed after the

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Settings

Program Intern

CddDDppCCCC#d#d#D#D<

Program Intern

#D#DppDDDbAGppppGFG<

When the first 19 positions are entered, the display shows (only last entered 19 positions can be shown):

When all the notes are entered, the display shows (only last entered 19 positions are shown):

Note: The flat A ( both the note b and the flat sign.

##A) is shown as bA, i.e. b is used to show

Display contrast

(MiVoice 4222 Office phone only).

You can adjust the contrast for the display.

*5 Press and hold simultaneously until a ring signal is heard.

The display shows

Program Press.

Press repeatedly to adjust the contrast.

Setting Mode

# Press to save and exit.

Note: To exit the menu without saving the changes, press

before you press any of the adjustment keys.

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Accessories

Key panel (optional)

(MiVoice 4222 Office phone only).

In newer versions of the exhange, your phone can be equipped with one additional key panel. The key panel offers 17 additional keys for storing of your most frequently used telephone numbers and features, and for supervising extensions. If you do not know which version of the exchange you are using, ask your system administrator. To install the key panel, see section

Note: The key panel must be of type DBY 419 01.

Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://

www.mitel.com

For more information, please contact your Mitel Certified Sales Partner.

“Installation” on page 93.

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Accessories

Headset (optional)

(MiVoice 4222 Office phone only).

To install the headset, see section following headset features are available.

Answer calls

Press to answer.

The Headset key lamp is turned on.

Note: When the phone is set for Headset Preset, you can also press the flashing line key to answer the call. See section

“Headset Preset” on page 89.

Press to terminate the headset call.

Make calls

Press and dial the number.

The Headset key lamp is turned on.

“Installation” on page 93. The

Note: When the phone is set for Headset Preset, you can also dial the number directly without pressing the Headset key, or you can press a Line key instead of the Headset key. See section

“Headset Preset” on page 89.

Press to terminate the call.

From headset to handset

Lift the handset.

From handset to headset

Press.

The Headset key lamp is turned on.

Replace the handset.

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Accessories

Headset with Group Listening (loudspeaking)

Press to toggle between headset with or without Group Listening.

When the Loudspeaker key lamp is on, the Group Listening is active.

From headset to handsfree

Press.

The Loudspeaker key lamp is turned on.

Press.

From handsfree to headset

Press.

The Headset key lamp is turned on.

Headset Preset

By default the phone is set to Loudspeaker Preset mode, so that calls are connected to the loudspeaker when you answer or make calls by pressing a Line key. Also when you dial the number without lifting the handset, the call is automatically connected to the loudspeaker.

When you use a headset for your telephone, you can change the setting to Headset Preset mode to get calls connected to the headset instead. In Headset Preset mode you can make headset calls by pressing digits directly (direct dialing). You can also answer headset calls by pressing a Line key.

Notes:

Independent the type of preset setting, when you lift the handset, the call is always connected to the handset.

Also handsfree and loudspeaking work as usual, i.e. when the Loudspeaker key is pressed, the call is temporarily connected to the loudspeaker.

Activation and deactivation of Headset Preset can only be done when the telephone is in idle mode.

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Accessories

To activate Headset Preset:

Press and hold for at least 4 seconds.

A short acknowledgement tone signal is heard, and the headset key lamp flashes for a few seconds.

To cancel Headset Preset:

Press and hold for at least 4 seconds.

A short acknowledgement tone signal is heard, and the loudspeaker key lamp flashes for a few seconds.

To check the current preset setting:

Line 1 Press.

Either the Loudspeaker or Headset key lamp is turned on, indicating the current preset setting.

Press.

Headset volume

Use the Volume keys to change the volume of the headset.

Press to change the volume.

On the MiVoice 4222 Office phone, a volume symbol is shown for a few seconds (replacing your extension number). The set headset volume level is stored.

To adjust the volume for the loudspeaker of the phone during Group Listening:

Press.

Press to change the volume.

On the MiVoice 4222 Office phone, a volume symbol is shown for a few seconds (replacing your extension number). The loudspeaker volume level is stored.

Press.

For those with impaired hearing, the headset hearing volume level can be futher amplified, use the same procedure as in section

loudspeaker volume

” on page 80.

“Handset and

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Accessories

Extra handset (optional)

(MiVoice 4222 Office phone only).

The extra handset is used in parallel with the ordinary handset allowing another person to listen to an ongoing call. The extra handset is connected to the headset outlet under the phone, see section “Installation” on page 93.

It is possible to switch between the speaking party and the listening party.

Press to switch between the speaking and listening party.

Note when speaking: For good speech quality, only one

person at the time should speak.

Pull-out leaf (optional)

The pull-out leaf is used for a personal telephone number list and is installed under the phone. To install the pull-out leaf, see section “Installation” on page 93.

Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.mitel.com

For more information, please contact your Mitel Certified Sales Partner.

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Accessories

Option unit (optional)

(MiVoice 4222 Office phone only).

The option unit DBY 420 01/1 is an optional accessory to be installed under your telephone set. The unit is used to connect either an extra bell outside your room, or a busy signal lamp outside your door.

To check or set the option unit for extra bell or for busy signal

*1 Press and hold simultaneously until a ring signal is heard.

The display shows indicates the setting of the option unit: Off=Extra bell, On=Busy signal lamp. Flashing=Combined extra bell & busy lamp.

Line 2 Press to change to busy signal,

Line 2 Press to change to extra bell & busy signal,

Line 2 Press to change to extra bell.

OPTION PROGRAMMING

and the Line 2 key lamp

# Press to save the setting and exit.

Note: If you do not press

idle about 30 seconds after the last key press.

#, the phone automatically returns to

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Installation

Handset cable to the left Handset cable to the right

Install cables

Installation

You can put the cable to the handset into the notch underneath the telephone. The cable to the exchange has to be plugged into “LINE” and the handset cable has to be plugged into “HANDSET”.

Note: The headset is for use with the MiVoice 4222 Office phone only.

Change cables

To remove a cable, use a screwdriver to unlock the stop.

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Installation

Position high Position low

Press to fasten stand Release to remove stand

Install stands and adapt telephone

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Installation

Install card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.mitel.com

For more information, please contact your Mitel Certified Sales Partner.

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Installation

Install key panel (optional)

(MiVoice 4222 Office phone only).

1 Fasten the connector in the bottom of the hole using a finger or

a blunt tool. Make sure the connector fits before pressing it down.

2 Press where the arrows are pointing, until you hear a “Click”

sound.

3 Install the stands as shown in the picture in section “Stand

positioning”.

Note: The key panel must be of type DBY 419 01, and it can

only be used in newer versions of the exchange.

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Installation

Stand positioning

Install card

Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://

www.mitel.com

For more information, please contact your Mitel Certified Sales Partner.

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Installation

Install pull-out leaf (optional)

1 Remove the protective film from the guiding rails.

2 Attach the guiding rails to the bottom of the phone, observing

the direction of the “cut” corner.

3 Insert the pull-out leaf.

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Installation

Wall mounting

The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas.

1 Use a screwdriver to remove the handset hook.

2 Turn the hook upside down and insert.

3 Use a screwdriver to remove the two plastic covers.

4 Drill wall holes according to measurements given here.

5 Place screws according to measurements and mount the phone.

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Installation

Placing the phone

Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture.

Cleaning

Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone.

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MiVoice 4220 Lite, 4222 Office User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

NOTICE

Important User Information

Description

MiVoice 4220 Lite/4222 Office phones

Lamp indications

Tones and signals

Display information

Free Seating (optional)

Incoming Calls

Answer calls

Answer a second call during an ongoing call

Do Not Disturb, DND

Parallel Ringing

Outgoing Calls

Make calls

Number Presentation Restriction

Individual External Line

Last External Number Redial

Save external number

When you receive a busy tone

Bypass

Speed Dialing

Authority

During Calls

Group Listening (loudspeaking)

Handsfree

Mute

Inquiry

Transfer

Conference

Hold

Send Caller Identity Code at transfer

Dialing during a connected call

Call Forwarding

Diversion

Internal Follow-me

External Follow-me

Personal Number (optional)

Setting form for search profiles

Absence Information (optional)

Messages

Manual Message Waiting (MMW)

Message Waiting (optional)

Voice Mail (optional)

Group Features

Group Call-pick-up

Common Bell Group

Group Hunting

Group Do Not Disturb

Other Useful Features

Account Code (optional)

Immediate Speech Connection

General Deactivation

Night Service

Hot Line

Emergency mode

Additional Directory Number

Multiple Represented Directory Number

Malicious Call Tracing

DISA = Direct Inward System Access (optional)

Settings

Programming of function keys

Programming of ring signals

Programming of ring signal tone character

Handset and loudspeaker volume

Ring signal volume

Mute ring signal

Silent Ringing

Melody Ringing

Display contrast

Accessories

Key panel (optional)

Headset (optional)

Extra handset (optional)

Pull-out leaf (optional)