Mitsubishi Electric MSZ-HE09NA, MSZ-HE12NA, MSZ-HE15NA, MSZ-HE18NA, MSZ-HE24NA Service Manual

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SPLIT-TYPE AIR CONDITIONERS
INDOOR UNIT
SERVICE MANUAL
Models
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
No. OBH685
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
NOTE:
RoHS compliant products have <G> mark on the spec name plate.
Outdoor unit service manual
MUZ-HENA Series (OBH686)
CONTENTS
1. TECHNICAL CHANGES
2. PART NAMES AND FUNCTIONS ····················· 3
3. SPECIFICATION ················································ 5
4. OUTLINES AND DIMENSIONS ························ 7
6. REFRIGERANT SYSTEM DIAGRAM ··············· 9
7. SERVICE FUNCTIONS ··································· 10
8. MICROPROCESSOR CONTROL ··················· 12
9. TROUBLESHOOTING ····································· 16
10. DISASSEMBLY INSTRUCTIONS ···················· 32
PARTS CATALOG (OBB685)
·······································
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Use the specifi ed refrigerant only
OBH685
Never use any refrigerant other than that specified.
Doing so may cause a burst, an explosion, or fire when the unit is being used, serviced, or disposed of. Correct refrigerant is specified in the manuals and on the spec labels provided with our products. We will not be held responsible for mechanical failure, system malfunction, unit breakdown or accidents caused by failure to follow the instructions.
1
TECHNICAL CHANGES
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
1. New model
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2
OBH685
PART NAMES AND FUNCTIONS
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
Air lter
Air cleaning filter (Anti-Allergy Enzyme Filter, optioin)
Air inlet
Front panel
Heat exchanger
Air outlet
Horizontal vane
Display section
Remote control receiving section
Operation indicator lamp
Emergency operation switch (E.O. SW)
Remote controller
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MSZ-HE24NA
OBH685
Air cleaning filter (Electrostatic anti-allergy enzyme filter, option)
Front panel
Air lter
Air inlet
Air outlet
Heat exchanger
Horizontal vane
Display section
ACCESSORIES
Model MSZ-HE09/12/15/18NA MSZ-HE24NA
Installation plate 1 1
Attachment screws for the installation plate 4 × 25 mm
Battery (AAA) for the remote controller 2 2
Wireless remote controller 1 1
Felt tape (For left or left-rear piping) 1 1
Air cleaning fi lter 2 2
57
Remote controller
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3
OBH685
Indoor model MSZ-HE09NA MSZ-HE12NA
Power supply V, phase, Hz 208/230, 1, 60
Max. fuse size (time delay)/ Disconnect switch
Min. circuit ampacity A 1.0
Fan motor F.L.A 0.76
Airfl ow Super High - High - Med. ­Low
Moisture removal pt./h 1.5 2.5
Sound level Super High - High - Med. ­Low
Cond. drain connection O.D. in. 5/8
Dimensions
Weight Ib. 22
External fi nish Munsell 1.0Y 9.2/0.2
Control voltage (by built-in transformer) 12 - 24 VDC
SPECIFICATION
COOL Dry
(Wet)
HEAT Dry CFM 406-321-237-170
Cooling dB(A) 43-37-30-22 45-37-30-22
Heating dB(A) 43-37-30-22
W
D 9-1/8
H 11-5/8
A15
CFM
in.
399-321-237-170
(364-286-201-134)
31-7/16
Indoor model MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
Power supply V, phase, Hz 208/230, 1, 60
Max. fuse size (time delay)/ Disconnect switch
Min. circuit ampacity A 1.0
Fan motor F.L.A 0.76
Airfl ow Super High - High - Med. ­Low
Moisture removal pt./h 2.7 4.6 5.1
Sound level Super High - High - Med. ­Low
Cond. drain connection O.D. in. 5/8
Dimensions
Weight Ib. 22 37
External fi nish Munsell 1.0Y 9.2/0.2
Control voltage (by built-in transformer) 12 - 24 VDC
NOTE: Test conditions are based on AHRI 210/240.
COOL Dry
HEAT Dry CFM 463-367-304-247 512-431-339-275 629-544-470-360
Cooling dB(A) 49-44-38-32 49-44-38-33
Heating dB(A) 46-40-35-30 48-43-38-33
W
D 9-1/8 9-3/8
H 11-5/8 12-13/16
A15 20
(Wet)
CFM
in.
533-420-335-272
(498-385-300-237)
31-7/16 43-5/16
533-420-339-275
(498-385-304-240)
629-544-470-388
(562-486-420-347)
49-45-41-34
49-45-41-32
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3-1. OPERATING RANGE
OBH685
(1) POWER SUPPLY
Rated voltage Guaranteed voltage (V)
Min. 187
Indoor unit
208/230 V
1 phase
60 Hz
(2) OPERATION
Mode Condition
Standard temperature 80 67 95
Cooling
Heating
Maximum temperature 90 73 115 — Minimum temperature 67 57 14 — Maximum humidity 78% — Standard temperature 70 60 47 43 Maximum temperature 80 67 75 65 Minimum temperature 70 60 -4 -5
3-2. OUTLET AIR SPEED AND COVERAGE
Model Mode Function
HEAT Dry 406 20.6 29.5
MSZ-HE09NA
MSZ-HE12NA
MSZ-HE15NA
MSZ-HE18NA
MSZ-HE24NA
COOL
HEAT Dry 406 20.6 29.5
COOL
HEAT Dry 463 23.4 33.5
COOL
HEAT Dry 512 25.9 36.9
COOL
HEAT Dry 738 18.0 36.9
COOL
Dry 321 16.3 23.5
Wet 286 14.5 21.0
Dry 321 16.3 23.5
Wet 286 14.5 21.0
Dry 420 21.3 30.5
Wet 385 19.5 28.0
Dry 420 21.3 30.5
Wet 385 19.5 28.0
Dry 738 18.0 36.9
Wet 661 16.1 33.2
Airfl ow
(CFM)
208 230
Indoor Outdoor
DB WB DB WB
Air speed
(ft./s.)
Max. 253
Intake air temperature (°F)
Coverage
The air coverage is the figure up to the
(ft.)
position where the air speed is 1 ft./s., when air is blown out horizontally from the unit properly at the High speed posi­tion.
The coverage should be used only as a
general guideline since it varies accord­ing to the size of the room and furniture arranged inside the room.
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4
OBH685
OUTLINES AND DIMENSIONS
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
3/16
2-3/4
1-3/4
2-1/4 23/32
5-1/2
9-1/8
2-3/16
11-5/8
1-11/16
2-3/16
7/16×1 Oblong hole
Installation plate
31-7/16
30-15/16 1/4
Indoor unit
5-1/824-3/81-15/16
1-15/16
3-1/8
10
8-3/8
1-5/8
5/16
3-15/16
Air out
Insulation ø1 - 3/8 O.D
1-5/8
Liquid line ø1/4 19 - 11/16 (Flared connection ø1/4)
Gas line ø3/8 16 - 15/16
Piping
Drain hose Insulation ø1-1/8 O.D Connected part ø5/8 O.D
Unit: inch
7/16×13/16 Oblong hole
8-7/8 8-7/8
6-1/8 6-1/8
13-5/162-3/8
13-9/16 2-1/8
Air in
Installation plate
Piping
1-5/8
2-11/16
4/3/16
4-3/8
(Flared connection: ø3/8 (HE09/12NA), ø1/2 (HE15/18NA))
2-3/16
3-1/8
Wall hole ø2-9/16
Drain hose
8-5/16
1/8
1-5/8
7/8
9-1/8
9-15/16
MSZ-HE24NA
9-3/8
3/16
2-9/16
2-1/2
2-1/4 23/32
5-1/2
43-5/16
42-7/8 3/16
8-1/4
3 33-1/8 7-1/8
2-1/2
2-9/16
Installation plate
Indoor unit
1-3/16
2-9/16
7/16×1 Oblong hole
5-1/16
9-7/16
11-1/16
1-3/4
1-15/16 19-3/4 17-5/16
Air in
12-13/16
8-7/8 8-7/8
7-27/327-27/32
Installation plate
Piping
2-5/8
1/2
3-15/16
Air out
(
70°
)
4-7/8
6-5/16 7-1/4
2-9/16
1/8
Drain hose
2-1/2
Insulation Ø2 O.D
Liquid line Ø3/8 19-11/16 (Flared connection Ø3/8)
Piping
Gas line Ø1/2 16-15/16 (Flared connection Ø5/8)
Drain hose
Insulation Ø1-1/8 Connected part Ø5/8 O.D
7/16×3/4 Oblong hole
4-5/16
27/32
11
10-3/16
1/8
1-3/4 9-3/8
4-3/8
Wall hole Ø3
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5
OBH685
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
MSZ-HE24NA
WIRING DIAGRAM
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6
OBH685
REFRIGERANT SYSTEM DIAGRAM
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
Refrigerant pipe ø3/8 (MSZ-HE09/12NA) ø1/2 (MSZ-HE15/18NA) (with heat insulator)
Indoor heat exchanger
Room temperature thermistor RT11
Indoor coil thermistor RT12 (main)
Indoor coil thermistor RT13 (sub)
Flared connection
Flared connection
Refrigerant pipe ø1/4 (with heat insulator)
Unit: inch
MSZ-HE24NA
Indoor heat exchanger
Indoor coil thermistor RT13 (sub)
Room temperature thermistor RT11
Indoor coil thermistor RT12 (main)
Refrigerant flow in cooling Refrigerant flow in heating
Refrigerant pipe ø5/8 (with heat insulator)
Flared connection
Flared connection
Refrigerant pipe ø3/8 (with heat insulator)
Refrigerant flow in cooling Refrigerant flow in heating
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OBH685
SERVICE FUNCTIONS
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
7-1. TIMER SHORT MODE
For service, the following set time can be shortened by bridging JPG and JPS on the indoor electronic control P.C. board.
(Refer to 9-7.)
The set time for the ON/OFF timer can be reduced to 1 second for each minute.
After the breaker is turned on, the time for starting the compressor, which normally takes 3 minutes, can be reduced to 3 seconds. Restarting the compressor, which takes 3 minutes, cannot be reduced.
7-2. P.C. BOARD MODIFICATION FOR INDIVIDUAL OPERATION
A maximum of 4 indoor units with wireless remote controllers can be used in a room. In this case, to operate each indoor unit individually by each remote controller, P.C. boards of remote controller must be modified according to the number of the indoor unit.
How to modify the remote controller P.C. board
Remove batteries before modification. The board has a print as shown below:
J2
J1
NOTE : For modification, take out
the batteries and press the OPERATE/STOP (ON/ OFF) button 2 or 3 times at first.
After finish modification,
put back the batteries then press the RESET button.
The P.C. board has the print “J1” and “J2”. Solder “J1” and “J2” according to the number of indoor unit as shown in Table 1. After modification, press the RESET button.
Table 1
1 unit operation 2 units operation 3 units operation 4 units operation
No. 1 unit No modifi cation Same as at left Same as at left Same as at left
No. 2 unit Solder J1 Same as at left Same as at left
No. 3 unit Solder J2 Same as at left
No. 4 unit Solder both J1 and J2
How to set the remote controller exclusively for particular indoor unit
After you turn the breaker ON, the first remote controller that sends the signal to the indoor unit will be regarded as the remote controller for the indoor unit. The indoor unit will only accept the signal from the remote controller that has been assigned to the indoor unit once they are set. The setting will be cancelled if the breaker has turned OFF, or the power supply has shut down. Please conduct the above setting once again after the power has restored.
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7-3. AUTO RESTART FUNCTION
OBH685
When the indoor unit is controlled with the remote controller, the operation mode, the set temperature, and the fan speed are memorized by the indoor electronic control P.C. board. “AUTO RESTART FUNCTION” automatically starts operation in the same mode just before the shut-off of the main power.
Operation
If the main power has been cut, the operation settings remain. After the power is restored, the unit restarts automatically according to the memory.
(However, it takes at least 3 minutes for the compressor to start running.)
How to disable “AUTO RESTART FUNCTION”
Turn OFF the main power of the unit. Solder the Jumper wire JR07 on the indoor electronic control P.C. board. (Refer to 9-7.)
MSZ-HE24NAMSZ-HE09/12/15/18NA
JR07
Indoor electronic control P.C. board
CN111CN112CN151CN10A
CN112
CN 111
CN152
CN151
CN10A
JR07
Indoor electronic control P.C. board
NOTE:
The operation settings are memorized when 10 seconds have passed after the indoor unit was operated with the
remote controller.
If main power is turned OFF or a power failure occurs while AUTO START/STOP timer is active, the timer setting is
cancelled.
If the unit has been OFF with the remote controller before power failure, the auto restart function does not work as
the power button of the remote controller is OFF.
To prevent breaker OFF due to the rush of starting current, systematize other home appliance not to turn ON at the
same time.
When some air conditioners are connected to the same supply system, if they are operated before power failure, the
starting current of all the compressors may flow simultaneously at restart.
Therefore, the special counter-measures are required to prevent the main voltage-drop or the rush of the starting
current by adding to the system that allows the units to start one by one.
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8
OBH685
MICROPROCESSOR CONTROL
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
WIRELESS REMOTE CONTROLLER
Signal transmitting section
Operation display section
ON/OFF (operate/stop) button
Fan speed control button
Operation select button
Timer mode select button
NOTE: Last setting will be stored after the unit is turned OFF with the remote controller. Indoor unit receives the signal of the
remote controller with beeps.
Temperature buttons
ECONO COOL button
Vane control button
Time set buttons
RESET button
INDOOR UNIT DISPLAY SECTION
Operation Indicator lamp
The operation indicator at the right side of the indoor unit indicates the operation state.
• The following indication applies regardless of shape of the indication.
Indication Operation state Room temperature
The unit is operating to reach the set temperature
The room temperature is approaching the set tem­perature
About 4°F (2°C) or more away from set tempera­ture
About 2 to 4°F(1 to 2°C) from set temperature
Lighted
Blinking
Not lighted
8-1. COOL (
(1) Press OPERATE/STOP (ON/OFF) button. OPERATION INDICATOR lamp of the indoor unit turns ON with a beep tone. (2) Select COOL mode with OPERATION SELECT button. (3) Press TEMPERATURE buttons (TOO WARM or TOO COOL button) to select the desired temperature. The setting range is 61 ~ 88°F (16 ~ 31°C).
1. Coil frost prevention
The compressor operational frequency is controlled by the temperature of the indoor heat exchanger to prevent the coil from frosting. When the temperature of indoor heat exchanger becomes too low, the coil frost prevention mode works. The indoor fan operates at the set speed and the compressor stops. This mode continues until the temperature of indoor heat exchanger rises.
2. Low outside temperature operation
When the outside temperature is lower, low outside temperature operation starts, and the outdoor fan slows or stops.
) OPERATION
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8-2. DRY (
OBH685
(1) Press OPERATE/STOP (ON/OFF) button. OPERATION INDICATOR lamp of the indoor unit turns ON with a beep tone. (2) Select DRY mode with OPERATION SELECT button. (3) The set temperature is determined from the initial room temperature.
1. Coil frost prevention
Coil frost prevention works the same way as that in COOL mode. (8-1.1.)
2. Low outside temperature operation
Low outside temperature operation works the same way as that in COOL mode. (8-1.2.)
8-3. HEAT (
(1) Press OPERATE/STOP (ON/OFF) button. OPERATION INDICATOR lamp of the indoor unit turns ON with a beep tone. (2) Select HEAT mode with OPERATION SELECT button. (3) Press TEMPERATURE buttons (TOO WARM or TOO COOL button) to select the desired temperature. The setting range is 61 ~ 88°F (16 ~ 31°C).
1. Cold air prevention control
When the compressor is not operating or is starting, and the temperature of indoor heat exchanger and/or the room tem­perature is low or when defrosting is being done, the indoor fan will stop or rotate in Very Low speed.
2. High pressure protection
The compressor operational frequency is controlled by the temperature of the indoor heat exchanger to prevent the con­densing pressure from increasing excessively. When the temperature of indoor heat exchanger becomes too high, the high pressure protection works. The indoor fan operates following the cold air prevention control. This mode continues until the temperature of indoor heat exchanger falls.
3. Defrosting
Defrosting starts when the temperature of outdoor heat exchanger becomes too low. The compressor stops once, the indoor/outdoor fans stop, the 4-way valve reverses and the compressor re-starts. This mode continues until the temperature of outdoor heat exchanger rises or the fixed time passes.
) OPERATION
) OPERATION
8-4. AUTO VANE OPERATION
1. Horizontal vane
(1) Vane motor drive These models are equipped with a stepping motor for the horizontal vane. The rotating direction, speed, and angle of
the motor are controlled by pulse signals (approximately 12 V) transmitted from indoor microprocessor.
(2) The horizontal vane angle and mode change as follows by pressing VANE CONTROL button.
AUTO 1 2 3 4 5 SWING
(3) Positioning
To confirm the standard position, the vane moves until it touches the vane stopper. Then the vane is set to the selected angle. Confirming of standard position is performed in the following cases:
(a) When the operation starts or finishes (including timer operation). (b) When the test run starts.
(4) VANE AUTO (
In VANE AUTO mode, the microprocessor automatically determines the vane angle to make the optimum room tempera­ture distribution.
In COOL and DRY operation V
ane angle is fixed to Horizontal position.
) mode
Horizontal
position
In HEAT operation Vane angle is fixed to Angle 5.
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(5) STOP (operation OFF) and ON TIMER standby
1. How to set the timer
(1) Press OPERATE/STOP (ON/OFF) button to start the air conditioner.
(2) Press TIMER MODE SELECT button
()to select the operation.
“”
(OFF TIMER) “”(ON TIMER) TIMER RELEASE
Each time this button is pressed, the timer mode is changed in sequence.
(3) Press TIME SET button (
) to set the timer.
Each time this button is pressed, the set time increases by 1 hour.
NOTE 1. Be sure to place the remote controller at the position where its signal can reach the air conditioner even during
TIMER operation.
2. Reset the timer in the following cases, or the set time may deviate and other malfunctions may occur. A power failure occurs. The circuit breaker functions.
3. The OFF TIMER and ON TIMER can not be set at the same time.
TIME
SELECT
(Example 1) Setting to stop the air conditioner 3 hours later.
Press “ ” button to select “ (OFF TIMER).
Press “ ” button to set the “3h”.
TIME
SELECT
h
h
(Example 2) Setting to operate the air conditioner 7 hours later.
Press “ ” button to select “ (ON TIMER).
Press “ ” button to set the “7h”.
TIME
SELECT
2. To release the timer
Press “ ” button until “
(OFF TIMER) and “ (ON TIMER) are not displayed.
SELECT
OBH685
In the following cases, the horizontal vane returns to the closed position. (a) When OPERA
TE/STOP (ON/OFF) button is pressed (POWER OFF). (b) When the operation is stopped by the emergency operation. (c) When ON TIMER is ON standby.
(6) Dew prevention
During COOL or DRY operation with the vane angle at Angle 4 or 5 when the compressor cumulative operation time exceeds 1 hour, the vane angle automatically changes to Angle 1 for dew prevention.
(7) SWING (
) mode
By selecting SWING mode with VANE CONTROL button, the horizontal vane swings vertically.
(8) Cold air prevention in HEAT operation
The horizontal vane position is set to Upward.
(9) ECONO COOL ( ) operation (ECONOmical operation)
When ECONO COOL button is pressed in COOL mode, set temperature is automatically set 4°F(2°C) higher. Also the horizontal vane swings in various cycle. SWING operation makes you feel cooler than set temperature. So, even though the set temperature is higher, the air conditioner can keep comfort. As a result, energy can be saved. To cancel this operation, select a different mode or press one of the following buttons in ECONO COOL operation: ECONO COOL or VANE CONTROL button.
8-5. TIMER OPERATION
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8-6. EMERGENCY/TEST OPERATION
OBH685
In the case of test run operation or emergency operation, use EMERGENCY OPERATION switch on the right side of the indoor unit. Emergency operation is available when the remote controller is missing or has failed, or when the batteries in the remote controller are running down. The unit will start and OPERATION INDICATOR lamp will light up. The first 30 minutes of operation is the test run operation. This operation is for servicing. The indoor fan runs at High speed and the temperature control does not work. After 30 minutes of test run operation, the system shifts to EMERGENCY COOL/HEAT MODE with a set temperature of 75°F (24°C). The fan
Operation mode COOL HEAT
Set temperature 75°F(24°C) 75°F(24°C)
Fan speed Med. Med.
Horizontal vane Auto Auto
The operation mode is indicated by the Operation Indicator lamp as following
EMERGENCY
COOL
speed shifts to Med. All protective operations such as the coil frost prevention works even in the test run or emergency operation. In the test run or emergency operation, the horizontal vane operates in VANE AUTO (
) mode.
EMERGENCY
HEAT
Emergency operation continues until EMERGENCY OPERATION switch is pressed once or twice or the unit receives any signal from the remote
STOP
controller. In the latter case, normal operation will start.
NOTE: Do not press EMERGENCY OPERATION switch during normal
operation.
8-7. 3-MINUTE TIME DELAY OPERATION
When the system turns OFF, compressor will not restart for 3 minutes as 3-minute time delay function operates to protect compressor from overload.
8-8. Changing temperature indication (°F / °C)
The preset unit is °F.
°F °C: Press RESET button while the temperature buttons are pressed.
°C °F: Press RESET button or remove the batteries .
Press RESET button gently using a thin instrument.
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9
OBH685
TROUBLESHOOTING
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
9-1. CAUTIONS ON TROUBLESHOOTING
1. Before troubleshooting, check the following
1) Check the power supply voltage.
2) Check the indoor/outdoor connecting wire for miswiring.
2. Take care of the following during servicing
1) Before servicing the air conditioner, be sure to turn OFF the unit first with the remote controller, and then after confirm­ing the horizontal vane is closed, turn OFF the breaker and/or disconnect the power plug.
2) Be sure to turn OFF the power supply before removing the front panel, the cabinet, the top panel, and the P.C. board.
3) When removing the P.C. board, hold the edge of the board with care NOT to apply stress on the components.
4) When connecting or disconnecting the connectors, hold the housing of the connector. DO NOT pull the lead wires.
<Incorrect>
Lead wiring
3. Troubleshooting procedure
1) Check if the OPERATION INDICATOR lamp on the indoor unit is flashing ON and OFF to indicate an abnormality. To make sure, check how many times the OPERATION INDICATOR lamp is flashing ON and OFF before starting service work.
2) Before servicing check that the connector and terminal are connected properly.
3) When the P.C. board seems to be defective, check the copper foil pattern for disconnection and the components for bursting and discoloration.
4) When troubleshooting, refer to 9-2, 9-3 and 9-4.
4. How to replace batteries
Weak batteries may cause the remote controller malfunction. In this case, replace the batteries to operate the remote controller normally.
Remove the back lid and insert batteries.
Then reattach the back lid.
Insert the negative pole of the batteries first. Check if the polarity of the batteries is correct.
<Correct>
Housing point
Press RESET button with a thin instrument, and
then use the remote controller.
RESET button
NOTE: 1. If RESET button is not pressed, the remote controller may not operate correctly.
2. This remote controller has a circuit to automatically reset the microcomputer when batteries are replaced. This function is equipped to prevent the microcomputer from malfunctioning due to the voltage drop caused by
the battery replacement.
3. Do not use the leaking batteries.
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9-2. FAILURE MODE RECALL FUNCTION
OBH685
Outline of the function This air conditioner can memorize the abnormal condition which has occurred once. Even though LED indication listed on the troubleshooting check table (9-4.) disappears, the memorized failure details can be recalled.
1. Flow chart of failure mode recall function for the indoor/outdoor unit
Operational procedure
The cause of abnormality cannot be found because the abnormality does not recur.
Setting up the failure mode recall function
Turn ON the power supply. <Preparation of the remote controller>
While pressing both OPERATION SELECT button and TOO COOL button on the
remote controller at the same time, press RESET button.
First, release RESET button.
Hold down the other two buttons for another 3 seconds. Make sure that the indicators
on the LCD screen shown in the right fi gure are all displayed.
Then release the buttons.
Press OPERATE/STOP (ON/OFF) button of the remote controller (the set temperature is displayed) with the remote controller headed towards the indoor unit.
Does upper lamp of OPERATION INDICATOR lamp on the indoor unit blink at the interval of 0.5 seconds? Blinks: Either indoor or outdoor unit is abnormal.
Beep is emitted at the same timing as the blinking of upper lamp of OPERATION INDICATOR lamp. 2
Judgment of indoor/outdoor abnormality
Releasing the failure mode recall function
Deleting the memorized abnormal condition
NOTE: 1. Make sure to release the failure mode recall function after it is set up, otherwise the unit cannot operate properly.
2. If the abnormal condition is not deleted from the memory, the last abnormal condition is kept memorized.
2. Blinking pattern when the indoor unit is abnormal:
ON
OFF
3.Blinking pattern when the outdoor unit is abnormal:
ON
OFF
Before blinking, does upper lamp of OPERATION INDICATOR lamp stay ON for 3 seconds? Stays ON for 3 seconds (without beep):
The indoor unit is abnormal. Check the blinking pattern, and identify the abnormal point by referring to the indoor unit failure mode table. (Refer to 9-2.2) Make sure to check at least two consecutive blinking cycles.
Release the failure mode recall function by the following procedures. Turn OFF the power supply and turn it ON again. Press RESET button of the remote controller.
After repairing the unit, recall the failure mode again according to "Setting up the failure mode recall
function" mentioned above. Press OPERATE/STOP (ON/OFF) button of the remote controller (the set temperature is displayed)
with the remote controller headed towards the indoor unit. Press EMERGENCY OPERATION switch so that the memorized abnormal condition is deleted. Release the failure mode recall function according to "Releasing the failure mode recall function"
mentioned above.
2.5-second OFF
2.5-second OFF 3-second ON
The outdoor unit is abnormal.
Blinking at 0.5­second interval
Repeated cycle Repeated cycle
Yes (Blinks)
No
Repair the failure parts.
2.5-second OFF
Beeps
No beep Beeps
Repeated cycle
Blinking at 0.5­second interval
1
No (OFF)
Yes
2
Blinking at 0.5-
second interval
Beeps
2.5-second OFF 3-second ON
Indoor unit is normal. But the outdoor unit might be abnormal because there are some abnor­malities that cannot be recalled with this way. Check if outdoor unit is abnormal according to the detailed outdoor unit failure mode recall function.
1 Regardless of normal or abnormal condition,
a short beep is emitted once the signal is re­ceived.
The outdoor unit is abnormal. Check the blinking pattern, and identify the abnormal point by referring to the indoor unit failure mode table. (Refer to outdoor unit service manual.) Make sure to check at least two consecutive blinking cycles.
Beeps
Repeated cycle
No beep Beeps
Repeated cycle
Blinking at 0.5­second interval
1. Regardless of normal or abnormal condition, a short beep is emitted once the signal is received.
3
Repeated cycle
17
Page 18
2. Indoor unit failure mode table
OBH685
Upper lamp of OP­ERATION INDICA-
TOR lamp
Not lighted Normal
1-time fl ash every
0.5-second
2-time fl ash
2.5-second OFF 3-time fl ash
2.5-second OFF
11-time fl ash
2.5-second OFF
12-time fl ash
2.5-second OFF
Abnormal point (Failure mode)
Room temperature thermistor
Indoor coil thermistor
Serial signal
Indoor fan motor
Indoor control system
Condition Remedy
The room temperature thermistor short or open circuit is detected every 8 seconds dur­ing operation.
The indoor coil thermistor short or open circuit is detected every 8 seconds during operation.
The serial signal from outdoor unit is not re­ceived for a maximum of 6 minutes.
The rotational frequency feedback signal is not emitted for 12 seconds after the indoor fan motor is operated.
It cannot properly read data in the nonvolatile memory of the indoor electronic control P.C. board.
Refer to the characteristics of the room temperature thermistor (9-7.).
Refer to the characteristics of the main indoor coil ther­mistor, the sub indoor coil thermistor (9-7.).
Refer to 9-6. signal error".
Refer to 9-6. "Check of indoor fan motor".
Replace the indoor electronic control P.C. board.
"How to check miswiring and serial
NOTE: Blinking patterns of this mode differ from the ones of TROUBLESHOOTING CHECK TABLE (9-4.).
18
Page 19
9-3. INSTRUCTION OF TROUBLESHOOTING
OBH685
Start
Indoor unit oper­ates. Outdoor unit does not operate.
Outdoor unit operates only in Test Run operation.
Check room temperature thermistor. Refer to 9-7. "Test point diagram and voltage".
Outdoor unit does not operate even in Test Run operation.
Refer to "How to check inverter/com­pressor".
Indoor unit operates. Outdoor unit does not operate normally.
Unit does not operate nor­mal operation in COOL or HEAT mode.
Refer to "Check of R.V. coil".
Indoor unit does not receive the signal from re­mote controller.
Indoor unit operates, when EMERGENCY OPERATION switch is pressed.
Refer to 9-6. "Check of remote controller and indoor elec­tronic control P.C. board".
OPERATION INDICATOR lamp on the indoor unit is ashing ON and OFF.
Indoor unit does not operate, when EMERGENCY OPERATION switch is pressed.
1. Check indoor/out­door connecting wire. (Check if the power is supplied to the indoor unit.)
2. Refer to 9-6. of indoor P.C. board and indoor fan motor".
"Check
"Test Run operation" means the
operation within 30 minutes af­ter EMERGENCY OPERATION switch is pressed.
If blinking of OPERATION INDI­CATOR lamp cannot be checked, it can be checked with failure mode recall function.
Refer to outdoor unit service manual.
Upper lamp Flash ON and OFF at
0.5-second intervals Cause: Indoor/Outdoor unit
• Miswiring or
Upper lamp 2-time fl ash Cause: Indoor unit
• Trouble of room temperature / indoor coil thermistor.
Upper lamp 3-time fl ash Cause: Indoor unit
• Trouble of indoor fan motor.
trouble of serial signal.
Refer to 9-6.
"How to check mis­wiring and serial signal error".
Check room temperature thermistor and indoor coil thermis­tor. Refer
Refer to 9-6.
"Check of indoor fan motor".
to 9-7."Test point diagram and voltage".
Upper lamp 4-time fl ash Cause: Indoor unit
• Trouble of indoor unit control system.
Replace the indoor elec­tronic control P.C. board.
Upper lamp 5-time fl ash Cause: Outdoor unit
• Outdoor power sys­tem abnor­mality.
Refer to "How to check inverter/com­pressor".
19
Upper lamp 6-time fl ash Cause: Outdoor unit
• Trouble of thermistor in outdoor unit.
Refer to "Check of outdoor ther­mistors".
Upper lamp 7-time fl ash Cause: Outdoor unit
• Trouble of outdoor con­trol system.
Replace the inverter P.C. board.
Upper lamp 14-time fl ash or more Cause: Outdoor unit
• Other ab­normality
Check "Flow chart of the detailed outdoor unit failure mode recall func­tion."
Page 20
9-4. TROUBLESHOOTING CHECK TABLE
OBH685
Before taking measures, make sure that the symptom reappears for accurate troubleshooting. When the indoor unit has started operation and detected an abnormality of the following condition (the first detection after the power ON), the indoor fan motor turns OFF and OPERATION INDICATOR lamp flashes.
OPERATION INDICATOR
Lighted Blinking Not lighted
Abnormal
No.
1
point
Miswiring or serial signal
Upper lamp fl ashes.
0.5-second ON
0.5-second OFF
Operation indicator lamp Symptom Condition Remedy
Refer to 9-6. "How to check
The serial signal from the outdoor unit is not received for 6 minutes.
• miswiring and serial signal er­ror".
Indoor coil thermistor
2
Room tem­perature thermistor
Indoor fan
3
motor
Indoor con-
4
trol system
Outdoor
5
power sys­tem
Outdoor
6
thermistors
Outdoor
7
control sys­tem
Upper lamp fl ashes. 2-time fl ash
2.5-second OFF
Upper lamp fl ashes. 3-time fl ash
2.5-second OFF
Upper lamp fl ashes. 4-time fl ash
2.5-second OFF
Upper lamp fl ashes. 5-time fl ash
2.5-second OFF
Upper lamp fl ashes. 6-time fl ash
2.5-second OFF
Upper lamp fl ashes. 7-time fl ash
2.5-second OFF
Indoor unit and outdoor unit do not operate.
The indoor coil or the room temperature ther­mistor is short or open circuit.
The rotational frequency feedback signal is not emitted during the indoor fan operation.
It cannot properly read data in the nonvolatile memory of the indoor electronic control P.C. board.
It consecutively occurs 3 times that the com­pressor stops for overcurrent protection or start-up failure protection within 1 minute after start-up.
The outdoor thermistors short or open circuit during the compressor operation.
It cannot properly read data in the nonvolatile memory of the inverter P.C. board.
Refer to the characteristics of
• indoor coil thermistor, and the room temperature thermistor (9-7.).
Refer to 9-6. "Check of in-
• door fan motor".
Replace the indoor electronic
• control P.C. board.
Refer to "How to check of in-
• verter/compressor". Refer to outdoor unit service manual Check the stop valve.
Refer to "Check of outdoor
• thermistor". Refer to outdoor unit service manual.
Replace the inverter P.C. board.
• Refer to outdoor unit service manual.
Upper lamp fl ashes. 14-time fl ash or more
Other ab-
8
normality
Outdoor
9
control sys­tem
2.5-second OFF
Upper lamp lights up
Outdoor unit does not oper­ate
An abnormality other than above mentioned is detected.
It cannot properly read data in the nonvolatile memory of the inverter P.C. board.
20
Check the stop valve.
• Check the 4-way valve.
• Check the abnormality in detail
• using the failure mode recall function for outdoor unit.
Check the blinking pattern of
• the LED on the inverter P.C. board.
Page 21
9-5. TROUBLE CRITERION OF MAIN PARTS
OBH685
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA MSZ-HE24NA
Part name Check method and criterion Figure
Room temperature thermistor (RT11) Indoor coil thermistor (RT12, RT13)
Indoor fan motor (MF) Check 9-6.
Measure the resistance with a tester.
Refer to 9-7. "Test point diagram and voltage", 2 or 3. "Indoor electronic control P.C. board", for the chart of thermistor.
MSZ-HE09/12/15/18NA
Vane motor (MV)
MSZ-HE24NA
Horizontal vane motor (MV)
Measure the resistance between the terminals with a tester. (Temperature: 50 - 86°F (10 - 30°C))
Color of the lead wire Normal
RED - BLK 223 - 268 Ω
Measure the resistance between the terminals with a tester. (Part temperature 50 ~ 86°F (10 ~ 30°C))
Color of the lead wire Normal
Horizontal vane motor (MV) RED-BLK 313 ~ 375 Ω
BLK
BLK RED
BLK
BLK RED
ROTOR
BLK
ROTOR
ROTOR
BLK
BLK
BLK
21
Page 22
9-6. TROUBLESHOOTING FLOW
OBH685
A Check of indoor fan motor
MSZ-HE09/12/15/18NA
The indoor fan motor error has occurred, and the indoor fan does not operate.
Turn OFF the power supply.
Is there any foreign matter that interferes the rotation of the line fl ow fan?
Yes
Remove the foreign matter and adjust the line fl ow fan.
Is there 294/325 VDC between CN211 and (–) ?
Replace the indoor power P.C. board and the indoor terminal P.C. board.
(+)
No
Yes
No
Yes
Pay enough attention to the high voltage on the fan motor connector.
Turn ON the power supply, wait 5 seconds or more, and then press EMERGENCY OPERATION switch. Measure the supply voltage as follows within 12 seconds after EMER­GENCY OPERATION switch is pressed. If more than 12 seconds passes, turn OFF the power supply and turn it ON again, then measure the voltage. <Indoor power P.C. board>
1. Measure the voltage between CN211 (+) and (–).
2. Measure the voltage between CN211 (+) and (–). <Indoor electronic control P.C. board>
3. Measure the voltage between CN10A (+) and JPG(GND)(–).
If more than 12 seconds passes after EMERGENCY OPERATION switch
is pressed, the voltage measured at 2. above goes 0 VDC although the indoor P.C. board is normal.
Does the voltage between CN211 (+) and (–) on the power P.C. board rise to the range of 2 to 6 VDC within 12 seconds after EMERGENCY OPERATION switch is pressed?
No
Does the voltage between CN10A (+) and JPG (GND)(–) on the indoor electronic control P.C. board fall to 2 V or less within 12 seconds after EMERGENCY OPERATION switch is pressed?
Yes
No
Replace the indoor fan motor.
Replace the indoor electronic control P.C. board.
The indoor fan motor error has occurred, and the indoor fan repeats "12-second ON and 30-second OFF" 3 times, and then stops.
Measure the voltage between CN211
(+) and (–) while the fan motor is
rotating.
Replace the indoor power P.C. board and the indoor terminal P.C. board.
Yes (Unchanged)
Is it unchanged holding 0 or 15 VDC?
Yes (Unchanged)
Replace the indoor fan motor.
Is it unchanged holding 0 or 5 VDC?
22
No (Changed)
No (Changed)
Measure the voltage CN10A (+) and JPG (GND)(–) on the indoor electronic control P.C board when the fan motor is rotaring.
Replace the indoor electronic control P.C. board.
Page 23
MSZ-HE24NA
OBH685
The indoor fan motor error has occurred, and the indoor fan does not operate.
Turn OFF the power supply.
Is there any foreign matter that interferes the rotation of the line fl ow fan?
Yes
Remove the foreign matter and adjust the line fl ow fan.
Is there 294/325 VDC between CN211 and (–) ?
Replace the indoor electronic control P.C. board and the indoor terminal P.C. board.
(+)
No
Yes
No
Pay enough attention to the high voltage on the fan motor connector.
Turn ON the power supply, wait 5 seconds or more, and then press EMERGENCY OPERATION switch. Measure the supply voltage as follows within 12 seconds after EMER­GENCY OPERATION switch is pressed. If more than 12 seconds passes, turn OFF the power supply and turn it ON again, then measure the voltage. <Indoor electronic control P.C. board>
1. Measure the voltage between CN211
2. Measure the voltage between CN211
If more than 12 seconds passes after EMERGENCY OPERATION switch
is pressed, the voltage measured at 2. above goes 0 VDC although the indoor P.C. board is normal.
Does the voltage between CN211 (+) and (–) on the indoor electronic control P.C. board rise to the range of 3 to 6 VDC within 12 seconds after EMERGENCY OPERATION switch is pressed?
No
Replace the indoor electronic control P.C. board.
(+) and (–). (+) and (–).
Yes
Replace the indoor fan motor.
The indoor fan motor error has occurred, and the indoor fan repeats "12-second ON and 30-second OFF" 3 times, and then stops.
Measure the voltage between CN211
(+) and (–) while the fan motor is
rotating.
Is it unchanged holding 0 or 15 VDC?
Yes (Unchanged)
Replace the indoor fan motor.
No (Changed)
Replace the indoor electronic control P.C. board.
23
Page 24
B Check of remote controller and indoor electronic control P.C. board
OBH685
Check if the remote controller is exclusive for this air conditioner.
MSZ-HE09/12/15/18NA
Press OPERATE/STOP (ON/OFF)
button on the remote controller.
Is LCD display on the remote controller visible?
Yes
Remove the batteries, then set them back and press RESET button. (Refer to 9-1.4.) Check if the unit operates with the remote controller.
Does the unit operate with the remote controller?
Yes
No (Not clear)
No
Replace the batteries. (Refer to 9-1.4.)
Turn ON a radio to AM and press OP­ERATE/STOP (ON/OFF) button on the remote controller.
1
1 Look at the image of the signal transmitting section of
the remote controller through the monitor of a digital camera or a camera phone. It is normal if the LED of the signal transmitting section lights up when the OP­ERATE/STOP (ON/OFF) button on the remote control­ler is pressed. However, it may be diffi cult to see the illuminated LED of the signal transmitting section with a smartphone camera.
2 If the inverter fl uorescent light is turned on when the
room is cool, the unit may have diffi culty receiving the signal from the remote controller or may not be able to operate with it; if the inverter fl uorescent light is turned on when the room is warm, the unit may be able to operate with the remote controller.
OK
MSZ-HE24NA
Press OPERATE/STOP (ON/OFF)
button on the remote controller.
Is LCD display on the remote controller visible?
Yes
Remove the batteries, then set them back and press RESET button. (Refer to 9-1.4.) Check if the unit operates with the remote controller.
Does the unit operate with the remote controller?
Yes
OK
No (Not clear)
No
Is noise heard from radio?
Yes
Are there any fl uorescent lights of inverter or rapid-start type within the range of 3.28 ft. (1m) ?
Replace the indoor electronic control P.C. board. (Including the receiver)
Replace the batteries. (Refer to 9-1.4.)
Turn ON a radio to AM and press OP­ERATE/STOP (ON/OFF) button on the remote controller.
Is noise heard from radio?
Are there any fl uorescent lights of inverter or rapid-start type within the range of 3.28 ft. (1m) ?
2
No
1
Yes
2
No
No
Yes
No
Yes
Replace the remote controller.
Reinstall the unit away from lights.
• Attach a fi lter on receiving part.
Replace the remote controller.
Reinstall the unit away from lights.
• Attach a fi lter on receiving part.
Measure the voltage between power moni­tor receiver SW P.C. board connector CN20A No.2(+) and No.3(-) when the remote controller button is pressed. (Refer to 9-7.3.)
Is the voltage approximately 4 VDC?
No
Replace power monitor receiver SW P.C. board.
24
Yes
Replace indoor electronic control P.C. board.
Page 25
C Check of indoor P.C. board and indoor fan motor
OBH685
MSZ-HE09/12/15/18NA
Turn OFF the power supply. Remove indoor fan motor connector CN211 from indoor power P.C. board and vane motor connector CN151 from the indoor electronic control P.C. board and turn ON the power supply.
Does the unit operate with the remote controller? Does OPERATION INDICATOR lamp light up by pressing EMERGENCY OPERATION switch?
Turn OFF the power supply. Check both “parts side” and “pat­tern side” of the indoor terminal P.C. board visually.
No
Measure the resistance of indoor fan motor. (Refer to 9-5.)
Measure the resistance of the vane motor coil.
Yes
(Refer to 9-5.)
Replace the varistor (NR11) and fuse (F11). 3
Yes
Is the varistor (NR11) burnt and the fuse (F11) blown?
Be sure to check both the fuse and the varistor in any case.
Is the fuse (F11) blown only?
Yes
Measure the resistance between CN211 (+) and (-) of indoor fan motor connector. 1, 2
No
No
Short circuit: Replace the indoor fan motor.
Short circuit: Replace the vane motor and the indoor electronic control P.C. board.
1. The fan motor connector's lead wire is red, whereas is black.
2. Connect "+" of the tester to fan motor connector's
lead wire, and “-” to lead wire, otherwise the
resistance cannot be measured properly.
3. Please replace the fuse after removing the indoor terminal P.C. board from the electrical box.
Fuse (F11)
Indoor terminal P.C. board
Measure the resistance of resistor (R111) on the indoor power P.C. board.
Indoor electronic control P.C. board
Indoor power P.C. board
Varistor (NR11)
Is the resistance 1MΩ or more?
Replace the fuse (F11). 3
JPG (GND)
CN10A
12 VDC
5 VDC
R111
CN211
Replace the fuse (F11) and the indoor fan motor. 3
No
Yes
Is the resistance of resistor (R111) approxi­mately 4 Ω?
Yes
Is there approximately 5 VDC between 5 V (+) and JPG (GND) (-) of the indoor electronic control P.C. board? Is there approximately 9 to 13 VDC between 12 V (+) and JPG (GND) (-) of the indoor electronic control P.C. board?
Are connector CN10A on the indoor electronic control P.C. board or lead wires discon­nected?
Replace the indoor electronic control P.C. board.
No
No
No
Yes
Replace the indoor power P.C. board, the indoor terminal P.C. board and the indoor fan motor.
Replace the indoor fan motor.
Yes
Connect the connector or repair disconnection.
25
Page 26
MSZ-HE24NA
OBH685
Turn OFF the power supply. Remove indoor fan motor connector CN211 and vane motor connector CN151 from the indoor electronic control P.C. board and turn ON the power supply.
Yes
Does the unit operate with the remote controller? Does OPERATION INDICATOR lamp light up by pressing EMERGENCY
Turn OFF the power supply. Check both “parts side” and “pattern side” of the indoor electronic control P.C. board visually.
OPERATION switch?
No
Measure the resistance between CN211 and of the indoor fan motor connector.
Measure the resistance of the horizontal vane motor coil. Refer to 9-5.
Replace the varistor (NR11) and fuse (F11). 3
Yes
Are the varistor (NR11) burnt and the fuse (F11) blown?
Be sure to check both the fuse and the varistor in any case.
Is the fuse (F11) blown only?
Yes
Measure the resistance between CN211 (+) and (-) of the indoor fan motor connector. 1, 2
No
No
1. The fan motor connector's lead wire is red, whereas is black.
2. Connect "+" of the tester to fan motor connector's lead wire, and "-" to lead wire, otherwise the resistance cannot be measured properly.
3. Please replace the fuse after removing the indoor terminal P.C. board from the electrical box.
Short circuit: Replace the indoor fan motor.
Short circuit: Replace the horizontal vane motor and the indoor electronic control P.C. board.
Indoor terminal P.C. board
Fuse (F11)
Varistor (NR11)
Measure the resistance of cement resistor R111 on the indoor electronic control P.C. board.
Indoor electronic control P.C.Board
R111
CN211
Is the resistance 1MΩ or more?
Yes
Replace the fuse (F11). 3
Replace the indoor electronic control P.C. board.
No
Is the resistance
approximately 4Ω?
Replace the fuse (F11) and the indoor fan motor. 3
No
Replace the indoor electronic control P.C. board and the indoor fan motor.
Yes
26
Page 27
D How to check miswiring and serial signal error
OBH685
MSZ-HE09/12/15/18NA
Is the bus-bar voltage of the inverter P.C. board normal? (Refer to "TEST POINT DIAGRAM AND VOLTAGE" in the outdoor service manual.)
Turn OFF the power supply.
Is there rated voltage in the power supply?
Turn ON the power supply.
Is there rated voltage between outdoor terminal block S1 and S2?
Press EMERGENCY OPERATION switch once.
Does the OPERATION INDICATOR lamp light up? <Confi rmation of the power to the indoor unit>
Is serial signal error indicated 6 minutes later?
Turn OFF the power supply. Check once more if the indoor/outdoor
B
connecting wire is not miswiring. Bridge the outdoor terminal block S2 and
1
S3.
Turn ON the power supply.
Yes
Yes
Yes
Yes
A
Yes
No
No
No
1. Miswiring may damage indoor electronic control P.C.
3. Be sure to check this within 3 minutes after turning ON.
Check the power supply.
Is there any miswiring, poor contact, or wire disconnec­tion of the indoor/outdoor connecting wire?
board during the operation. Be sure to confi rm the wiring is correct before the opera- tion starts.
After 3 minutes, LED blinks 6 times. Even when the inverter P.C. board is normal, LED blinks 6 times after 3 minutes.
No
No
Check the wiring.
Correct them.
Yes
Check of power supply. (Refer to the outdoor
No
service manual.)
Does the LED on the inverter P.C. board repeat "3.6-second-OFF and 0.8-sec­ond-ON quick blinking"? 3
Turn OFF the power supply. Remove the bidge between the outdoor terminal block S2 and S3. Turn ON the power supply.
Is there rated voltage between the indoor terminal block S1 and S2? <Confi rmation of power voltage>
Is there amplitude of 10 to 20 VDC between the indoor terminal block S2 and S3? <Confi rmation of serial signal>
A
Turn OFF inverter-controlled lighting
• equipment. Turn OFF the power supply and then
• turn ON again. Press EMERGENCY OPERATION
• switch.
Reinstall
• either the unit or the light away from
No
each other. Attach a fi lter on remote control receiv­ing section of the indoor unit.
Is serial signal error indicated 6 minutes later?
Yes
B
Yes
No
Yes
No
Yes
Is there 2 VDC or less between CN10A (+) and JPG (GND)(-) on the indoor electronic control P.C. board?
Yes
Is there 2 VDC or less between CN10A the indoor electronic control P.C. board?
Replace the indoor power P.C. board and the indoor terminal P.C. board
No
(+) and JPG (GND)(-) on
No Yes No
Replace the indoor elec­tronic control P.C. board.
No (Lighted or not lighted)
Check the wiring If there are any error of the indoor/outdoor connecting wire: such as the damage of the wire, intermediate connection, and/or poor contact to the terminal block, replace the indoor/ outdoor connecting wire.
Replace the inverter P.C. board. 2
2. Be careful of the residual voltage of smoothing capacitor.
Is there 2 VDC or less between
(+) and JPG (GND)(-) on
CN10A the indoor electronic control P.C. board?
Yes
27
Page 28
MSZ-HE24NA
OBH685
Turn OFF the power supply.
Is there rated voltage in the power supply?
Turn ON the power supply.
Is there rated voltage between outdoor terminal block S1 and S2?
Press EMERGENCY OPERATION switch once.
Does the OPERATION INDICATOR lamp light up? <Confi rmation of the power to the indoor unit>
Is serial signal error indicated 6 minutes later?
Turn OFF the power supply. Check once more if the indoor/outdoor
B
connecting wire is not miswiring. Bridge the outdoor terminal block S2 and
1
S3.
Turn ON the power supply.
Is the bus-bar voltage of the inverter P.C. board normal? (Refer to "TEST POINT DIAGRAM AND VOLTAGE" in the outdoor service manual.)
Yes
Yes
Yes
Yes
A
Yes
No
No
No
1. Miswiring may damage indoor electronic control P.C.
3. Be sure to check this within 3 minutes after turning ON.
Check the power supply.
Is there any miswiring, poor contact, or wire disconnection of the indoor/outdoor connect­ing wire?
board during the operation. Be sure to confi rm the wiring is correct before the opera- tion starts.
After 3 minutes, LED blinks 6 times. Even when the inverter P.C. board is normal, LED blinks 6 times after 3 minutes.
No
No
Check the wiring.
Correct them.
Yes
No
Does the LED on the inverter P.C. board repeat "3.6-second-OFF and 0.8-sec­ond-ON quick blinking"? 3
Turn OFF the power supply. Remove the bridge between the outdoor terminal block S2 and S3.
A
Turn OFF inverter-controlled lighting
• equipment. Turn OFF the power supply and then
• turn ON again. Press EMERGENCY OPERATION
• switch.
Reinstall
• either the unit or the light away from
No
each other. Attach a fi lter on remote control receiv­ing section of the indoor unit.
Is serial signal error indicated 6 minutes later?
Yes
B
Yes
Replace the indoor electronic control P.C. board.
No (Lighted or not lighted)
Replace the inverter P.C. board. 2
2. Be careful of the residual voltage of smoothing capacitor.
28
Page 29
E Electromagnetic noise enters into TV sets or radios
OBH685
Is the unit grounded?
Yes
Is the distance between the antennas and the indoor unit within 9.91 ft. (3 m), or is the distance between the antennas and the outdoor unit within 9.91 ft. (3 m)?
No
Is the distance between the TV sets or radios and the indoor unit within 3.28 ft. (1 m), or is the distance between the TV sets or radios and the outdoor unit within 9.91 ft. (3 m)?
No
Are the antennas damaged? Is the coaxial cable damaged? Is there any poor contact in the anten­na wiring?
No
Is the indoor/outdoor connecting wire of the air conditioner and the wiring of the antennas close?
No
No
Yes
Yes
Yes
Yes
Ground the unit.
Extend the distance between the antennas and the indoor unit, and/or the antennas and the outdoor unit.
Extend the distance between the TV sets and/or radios and the indoor unit, or the TV sets or radios and the outdoor unit.
Replace or repair the antenna. Replace or repair the coaxial cable.
Extend the distance between the indoor/outdoor connecting wire of the air conditioner and the wir­ing of the antennas.
Even if all of the above conditions are fulfi lled, the electromagnetic noise may enter, depending on the electric fi eld strength or the installation condition (combination of specifi c conditions such as antennas or wiring). Check the followings before asking for service.
1. Devices affected by the electromagnetic noise TV sets, radios (FM/AM broadcast, shortwave)
2. Channel, frequency, broadcast station affected by the electromagnetic noise
3. Channel, frequency, broadcast station unaffected by the electromagnetic noise
4. Layout of: indoor/outdoor unit of the air conditioner, indoor/outdoor wiring, grounding wire, antennas, wiring from antennas, receiv-
er
5. Electric fi eld intensity of the broadcast station affected by the electromagnetic noise
6. Presence or absence of amplifi er such as booster
7. Operation condition of air conditioner when the electromagnetic noise enters in
1) Turn OFF the power supply once, and then turn ON the power supply. In this situation, check for the electromagnetic noise.
2) Within 3 minutes after turning ON the power supply, press OPERATE/STOP (ON/OFF) button on the remote controller for power ON, and check for the electromagnetic noise.
3) After a short time (3 minutes later after turning ON), the outdoor unit starts running. During operation, check for the electromagnetic noise.
4) Press OPERATE/STOP (ON/OFF) button on the remote controller for power OFF, when the outdoor unit stops but the indoor/outdoor communication still runs on. In this situation, check for the electromagnetic noise.
29
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9-7. TEST POINT DIAGRAM AND VOLTAGE
OBH685
1. Indoor power P.C. board, Indoor terminal P.C. board
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
Indoor terminal P.C. board Indoor power P.C. board
Fuse (F11)( )
Terminal block
Connector to indoor electronic control P.C. board (CN20A)
Please replace the fuse after removing the indoor terminal P.C. board from the electrical box.
Varistor (NR11)
5 VDC
12 VDC GND
Resistor (R111)
2. Indoor electronic control P.C. board
MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
Indoor fan motor (CN211)
294/325 VDC (–) GND (high-
voltage DC) 15 VDC (+)3-6 VDC (+)0-6 V
Timer short mode point JPG JPS (Refer to 7-1.)
Emergency operation switch (E.O.SW) (SW1)
Room temperature thermistor RT11 (CN111)
Indoor coil thermistor RT12, RT13 (CN112)
GND
Vane motor (CN151)
Connector to Indoor power P.C. board (CN10A)
12 VDC
5 VDC
To disable "Auto restart function", solder the Jumper wire to JR07. (Refer to 7-3.)
Room temperature thermistor (RT11) Indoor coil thermistor (RT12, RT13)
Resistance (kΩ)
32
50 68 86 104 122 140
Temperature (°F)
30
Page 31
3. Indoor terminal P.C. board, Indoor electronic control P.C. board, Power monitor receiver SW P.C. board
OBH685
MSZ-HE24NA
Indoor terminal P.C. board Indoor electronic control P.C. board
Fuse (F11)( )
Terminal block
Varistor (NR11)
RT12, RT13 (CN112)
Room temperature thermistor RT11 (CN111)
Vane motor (CN151)
Power monitor receiver SW P.C. board
CN20A
(–) (+)
Indoor coil thermistor
(Refer to 9-6.
Emergency operation switch (E.O. SW) (SW1)
.)
To disable "Auto restart function",
12 VDC
solder the Jumper wire to JR07. (Refer to 7-3.)
5 VDC
Timer short mode point JPG JPS (Refer to 7-1.)
JR24 JRRE JRDFT JR07
JRPRH
JR19 JRTU JR01
Resistor (R111)
Indoor fan motor (CN211)
294/325 VDC (–) GND
(high-voltage DC)
15 VDC (+)3-6 VDC (+)0 or 15 VDC
Please replace the fuse after removing the indoor terminal P.C. board from the electrical box.
Room temperature thermistor (RT11) Indoor coil thermistor (RT12, RT13)
Resistance (kΩ)
31
32
50 68 86 104 122 140
Temperature (°F)
Page 32
10
OBH685
DISASSEMBLY INSTRUCTIONS
<"Terminal with locking mechanism" Detaching points>
The terminal which has the locking mechanism can be detached as shown below. There are two types (refer to (1) and (2)) of the terminal with locking mechanism. The terminal without locking mechanism can be detached by pulling it out. Check the shape of the terminal before detaching.
(1) Slide the sleeve and check if there is a locking lever or not. (2) The terminal with this connector has the
Sleeve
locking mechanism.
Locking lever
Slide the sleeve. Pull the terminal while pushing the locking lever.
Hold the sleeve, and pull out the terminal slowly.
Connector
10-1. MSZ-HE09NA MSZ-HE12NA MSZ-HE15NA MSZ-HE18NA
NOTE: Turn OFF power supply before disassembly.
OPERATING PROCEDURE PHOTOS
1. Removing the panel
(1) Remove the horizontal vanes. (2) Remove the screw caps of the panel. Remove the
screws of the panel. (3) Unhook the lower part ( ) of the panel. (4) Hold the lower part of both ends of the panel and pull
slightly toward you, and then remove the panel by
it
pushing
it upward.
Photo 1
Horizontal vanes
A
Screws of the panel
Front panel
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OPERATING PROCEDURE PHOTOS
OBH685
2. Removing the indoor electronic control P.C. board and the room temperature thermistor
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the screw of the V.A. clamp and the V.A.
clamp.
(3) Remove the screw of the electrical cover and the
electrical cover.
(4) Remove the screw of conduit cover and the conduit
cover.
(5) Remove the screw of conduit plate, the conduit plate
and the indoor/outdoor connecting wire.
(6) Open the indoor electronic control P.C. board holder (to
right side)
(7) Disconnect the following connectors:
<Indoor electronic control P.C. board> CN112 (Indoor coil thermistor) CN151 (Vane motor) CN10A (To the indoor power P.C. board)
(8) Unhook the catches of the indoor electronic control P.C.
board holder from the nozzle and the electrical box (right side).
(9) Remove the room temperature thermistor from the
hook of the indoor electronic control P.C. board hold­er.
(10)
Open the back side of the indoor electronic control P.C.
board holder, and remove the indoor electronic con­trol P.C. board.
(11)
Remove the room temperature thermistor from the
indoor electronic control P.C. board.
Photo 2
Ground wire
Catch of indoor electronic control P.C. board holder
Photo 3
Indoor terminal P.C. board
Electrical box
Screw of the electrical cover
Screw of the V.A. clamp
Indoor electronic control P.C. board holder
Upper catch
3. Remove the indoor power P.C. board, the indoor terminal P.C. board, and the electrical box
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the indoor/outdoor connecting wire (Refer to
2 (2)-(5).).
(3) Remove the ground wire connected to the indoor heat
exchanger from the electrical box.
(4) Unhook first the lower, then the upper catches of the
electrical box, and pull out the electrical box.
(5) Disconnect all the connectors on the indoor power P.C.
board and unhook all lead wires.
(6) Remove the screw of terminal block on the indoor ter-
minal P.C. board.
(7) Remove the indoor power P.C. board and the indoor
terminal P.C. board.
Terminal block
Catch of indoor electronic control P.C. board holder
Screw of the conduit cover
Indoor power P.C. board
Lower catch
Screw of the conduit plate
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OPERATING PROCEDURE PHOTOS
OBH685
4. Removing the nozzle assembly
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the indoor/outdoor connecting wire (Refer to
2 (2)-(5).).
(3) Remove the indoor electronic control P.C. board hold-
er.
(4) Pull out the drain hose from the nozzle assembly and
remove the nozzle assembly.
5. Removing the horizontal vane motor
(1) Remove the nozzle assembly. (Refer to 4.) (2) Remove the screws of the horizontal vane motor unit. (3) Disconnect the connector from the horizontal vane
motor. (4) Remove the screws of the horizontal vane motor. (5) Remove the horizontal vane motor from the horizontal
vane motor unit.
Photo 4
Screws of horizontal vane motor unit
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OPERATING PROCEDURE PHOTOS
OBH685
6. Removing the indoor fan motor, the indoor coil thermistor, and the line flow fan
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the indoor electronic control P.C. board hold-
er, the electrical box and the nozzle assembly. (3) Remove the screws fixing the motor bed. (4) Loosen the screw fixing the line flow fan. (5) Remove the motor bed together with the fan motor
and the motor band. (6) Release the hooks of the motor band. Remove the
motor band. Pull out the indoor fan motor. (7) Remove the indoor coil thermistor from the heat
exchanger. ( ) Install the indoor coil thermistor in its former position
when assembling it. (Refer to Photo 8) (8) Remove the screws fixing the left side of the heat
exchanger. (9) Lift the heat exchanger, and pull out the line flow fan
to the lower-left.
Photo 8
Indoor coil thermistor (sub) RT13
Photo 5
Screw of the line flow fan
Photo 6
Motor band
Screws of the motor bed
Indoor coil thermistor (main) RT12
Photo 7
Screws of the left side of the heat exchanger
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Page 36
10-2. MSZ-HE24NA
OBH685
OPERATING PROCEDURE PHOTOS
NOTE: Turn OFF power supply before disassembly.
1. Removing the panel
(1) Remove the horizontal vanes. (2) Remove the screw caps of the panel. Remove the
screws of the panel.
(3) Hold the lower part of both ends of the panel and pull
it
slightly toward you, and then remove the panel by
pushing
it upward.
2. Removing the indoor electronic control P.C. board, the power monitor receiver SW P.C. board and the indoor terminal P.C. board
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the screw of the V.A. clamp and the V.A.
clamp.
(3) Remove the screw of the conduit cover and the con-
duit cover.
(4) Remove the screw of the conduit plate, the conduit
plate and the indoor/outdoor connecting wire.
(5) Remove the screw of the electrical cover, and then
the electrical cover.
(6) Remove the ground wire connected to the indoor
electronic control P.C. board from the electrical box. (Photo 3) (7) Remove the power monitor receiver holder. (8) Open the rear cover of the power monitor receiver
holder and pull out the power monitor receiver SW P.C.
board. (9) Disconnect all the connectors on the indoor electronic
control P.C. board and unhook all lead wires.
10
) Remove the screw of the terminal block on the indoor
(
terminal P.C. board. (
11
) Remove the indoor terminal P.C. board and the
indoor electronic control P.C. board.
3. Removing the indoor electrical box
(1) Remove the panel (Refer to 1.) and the corner box. (2)
Remove the indoor/outdoor connecting wire. (Refer to 2 (2)-(4).) (3) Remove the ground wire connected to the indoor heat
exchanger from the electrical box.
(4) Remove the screw of the electrical cover and remove
the electrical cover.
(5) Disconnect all the connectors on the indoor electronic
control P.C. board and unhook all lead wires.
(6) Remove the screw fixing the electrical box, then the
upper catch of the electrical box, and pull out the electrical box.
Photo 1
Photo 2
Photo 3
Ground wires
Front panelHorizontal vanes
Screws of the panel
Electrical box
Screw of the electrical cover
Screw of the V.A. clamp
Power monitor receiver holder
Upper catch
Indoor electri-
cal control P.C. board
Indoor terminal P.C. board
Screw of the terminal block
Screw of the electrical box
Screw of the conduit cover
Screw of the conduit plate
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Page 37
OPERATING PROCEDURE PHOTOS
OBH685
4. Removing the nozzle assembly
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the V.A. clamp, and then the indoor/outdoor
connecting wire. (3) Remove the electrical cover. (Photo 2) (4) Disconnect the following connectors on the electronic
control P.C. board:
CN151 (Horizontal vane motor) (5) Remove the power monitor receiver holder. (Photo 2) (6) Pull out the drain hose from the nozzle assembly and
remove the nozzle assembly.
(7) Remove the vane motors. (Refer to 5.)
(Refer to 2 (2)-(4).)
5. Removing the horizontal vane motor
(1) Remove the nozzle assembly. (Refer to 4.) (2) Remove the screws of the horizontal vane motor unit,
and pull out the horizontal vane motor unit.
(3) Disconnect the connector from the horizontal vane
motor.
(4) Remove the screws of the horizontal vane motor unit
cover.
(5) Remove the horizontal vane motor from the horizontal
vane motor unit.
Photo 4
Screws of the horizontal vane motor unit cover
Screws of the horizontal vane motor unit
37
Page 38
OPERATING PROCEDURE PHOTOS
OBH685
6. Removing the water cut, the indoor fan motor, the indoor coil thermistor, and the line flow fan
(1) Remove the panel (Refer to 1.) and the corner box. (2) Remove the power monitor receiver holder, the electri-
cal box and the nozzle assembly. (Refer to 3 and 4.)
(3) Remove the screw of the water cut and remove the
water cut. (4) Remove the screws fixing the motor bed. (5) Loosen the screw fixing the line flow fan. (6) Remove the motor bed together with fan motor and
motor band. (7) Remove the screw of the motor band. (8) Release the hooks of the motor band. Remove the
motor band. Pull out the indoor fan motor. (9) Remove the indoor coil thermistor from the heat
exchanger. Install the indoor coil thermistor in its former position when assembling it. (Photo 7) (
10
) Remove the screws fixing the left side of the heat
exchanger.
11
) Lift the heat exchanger, and pull out the line flow fan
(
to the lower-left.
Photo 5
Electrical box
Photo 6
Screw of the line flow fan
Photo 7
Indoor coil thermistor (main) RT12
Motor band
Screw of the motor band
Screw of the water cut
Screw of the electrical cover
Screw of the V.A. clamp
Power monitor receiver holder
Screws of the motor bed
Indoor coil thermistor (sub) RT13
Photo 8
Screws of the heat exchanger
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Page 39
Fixing the indoor coil thermistor
OBH685
There are 2 forms of parts for fixing the indoor coil thermistor.
Holder shapeClip shape
Position and procedure for mounting the clip-shape part
1. Set the indoor coil thermistor in the center of the clip-shape part.
2. Check the (marked) mounting position.
When fixing the indoor coil thermistor to the clip-shape/holder-shape part, the lead wire should point down.
About the same length
3.Mount the clip-shape part.
NOTE:
Take care to avoid loss and accidental falling of the clip-shape part inside the unit. Mount the clip-shape part on the marked position. Do not pull the lead wire when removing the indoor coil thermistor.
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Page 40
HEAD OFFICE: TOKYO BLDG., 2-7-3, MARUNOUCHI, CHIYODA-KU, TOKYO 100-8310, JAPAN
© Copyright 2014 MITSUBISHI ELECTRIC CORPORATION
Distributed in Feb. 2014. No. OBH685 Made in Japan
New publication, effective Feb. 2014 Specifications are subject to change without notice.
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